As CIOs we focus on creating strategy, building relationships and execution of our plans. My story is that, it doesn't matter how great your plan is - CIOs must invest in their team and work to develop a values-led people-centred culture that supports them to deliver the vision. IT Services at the University of Sheffield has gone through a dramatic change since 2019. The team was undervalued, under-resourced and with a poor reputation. I started in 2019 and worked to build momentum and investment for significant change. This was really successful and as a result we have had significant investment in changes, embedded a product-led model, developed agile ways of working and changed the operating model for delivery. My story is how I have worked with the team to create a culture of exceptional leadership that has vastly improved our reputation, allowed us to deliver what the University needs (during the pandemic and beyond) and moved us from a hierarchical model of control to a coaching led model values driven leadership.