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View tracks for digital workplace executives and dive into last year’s sessions while we work on the full 2027 agenda.

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      Conference Tracks at a Glance

      Rewire the Digital Workplace for the AI Era. Discover how human-led, AI-powered work drives real value. Join us to explore AI, DEX, governance, security, change management, cost optimization, and the future of work.

      Track A: Leadership and Strategy

      Advance your digital workplace strategy with the leadership practices, operating models and investment choices needed to deliver value. Learn how to improve maturity, align stakeholders, lead change, and prioritize talent and funding for greater impact. 

      Track B: Skills, Enablement and Adoption

      Equip your team and organization with the skills, behaviors and enablement practices needed to drive adoption and thrive with AI-enabled work. Learn how to build partnerships to boost AI and digital dexterity, stakeholder engagement, and organizational and culture change. 

      Track C: Experience, Value and Outcomes

      Create an employee experience people value and leaders can measure. Learn to build DEX programs, reduce digital friction, use journey mapping, connect to business goals, and leverage data to prioritize and show impact.
      Look back at 2026 conference sessions

      Many conference sessions were presented each day at the 2026 Gartner Digital Workplace Summit. While we work to develop this year’s agenda, filter to see sessions that align with your role and interests.

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      Monday, March 23, 2026

      09:30 AM - 10:15 AM PDT

      Gartner Opening Keynote: The Human Compass: Chart Your Course to an AI-Native Workplace
      Erin Pierre, Sr Principal Analyst, Gartner
      Max Goss, Sr Director Analyst, Gartner
      Many organizations are on a journey that requires more than just speed, it demands a clear sense of direction. A journey to elevate human potential, especially in a world focused on AI. To prepare your organization and employees for an AI native workplace, digital workplace leaders must stop just chasing tools and vendor hype and instead empower their employees to thrive in this new world. To do this, leaders must focus on four key areas: Trust, Governance, Empowerment and Re-imagination. Join us as we discuss how to enable leaders and employees to thrive in the AI native era. ... Show More Show Less

      10:30 AM - 10:50 AM PDT

      Nexthink: Make AI Boring - Architecting the Nexthink Digital Employee Experience
      Katharine Dahl, Product Marketing Director, Nexthink
      Is AI boring yet? The more disruptive AI becomes, the harder it is to use, govern, and trust. True AI value comes from making it invisible: intuitive, predictable, and embedded into daily digital work. In this session, learn how Nexthink’s AI platform for DEX delivers real-time insights, automation, and a personal IT agent to deliver instant issue resolution for every employee so AI usage climbs, risk shrinks, and value is undeniable. ​ ... Show More Show Less

      10:30 AM - 10:50 AM PDT

      Whatfix: Enable Digital Dexterity for Today’s Hybrid, AI-Native Workplace
      John Byun, Lead Digital Adoption Expert, Whatfix
      AI investments are rising, but adoption still lags. Discover how Whatfix, an AI-powered digital adoption platform, enables digital dexterity by embedding contextual intelligence into workflows—driving AI adoption, reducing support overhead, and simplifying complex systems. Learn how Microsoft accelerated Copilot usage by 6x and how enterprises turn AI into measurable productivity and ROI. ... Show More Show Less

      11:00 AM - 11:45 AM PDT

      Ask the Expert: Ask the Keynote Team
      Erin Pierre, Sr Principal Analyst, Gartner
      Max Goss, Sr Director Analyst, Gartner
      Rachel O'Farrell, Director Analyst, Gartner
      Join the Gartner Day 1 Keynote team right after the Keynote to discuss the topic further, as well as have a chance to ask questions and get answers to your top take-aways from the Keynote. Show Less

      11:00 AM - 11:30 AM PDT

      Benchmarking Digital Workplace Maturity in 2026
      Dan Wilson, VP Analyst, Gartner
      End-user services and digital workplace leaders often ask how their maturity compares to others, how to secure funding, and how to prioritize investments. This session will review the Gartner digital workplace maturity model and provide insights from our continuously growing dataset of client-submitted maturity assessments and client interactions.
      This session will also be repeated on day two.       ... Show More Show Less

      11:00 AM - 12:00 PM PDT

      Contract Negotiation Clinic: Reduce Contract Risks in AI and GenAI Deals
      Simone Cleminson, Sr Principal Analyst, Gartner
      This session will explore the contractual risks associated with AI and GenAI software, as well as SaaS deals, including agentic AI. We will identify contract examples and negotiation strategies, examining contract terms from these vendors, LLM providers and IT services providers. ... Show More Show Less

      11:00 AM - 11:30 AM PDT

      Gartner's Top Predicts Impacting Digital Workplace
      Joe Mariano, Sr Director Analyst, Gartner
      Every year, Gartner releases its top 10 predictions that will be potentially impactful across all of IT. For 2026, many of the predictions can have a direct influence on the direction and future of your digital workplace. Join a Gartner analyst as they highlight specific predictions and provide strategies for how to prepare for the future of work. ... Show More Show Less

      11:00 AM - 11:20 AM PDT

      Magic Quadrant for Outsourced Digital Workplace Services
      Karl Rosander, Sr Director Analyst, Gartner
      This session will walk clients through the latest Magic Quadrant for Outsourced Digital Workplace Services. We will review the priorities we hear from clients when buying digital workplace services and how the vendors are addressing these priorities. We will talk about AI capabilities, experience management & XLAs, and industry-specific solutions these providers bring from each quadrant. ... Show More Show Less

      11:00 AM - 11:20 AM PDT

      Navigating the Digital Adoption Platform (DAP) Market
      Melissa Hilbert, VP Analyst, Gartner
      Navigating the digital adoption platform (DAP) market requires buyers to make critical decisions about which solutions best align with their organizational goals—especially as AI transforms the landscape. Discover how DAPs, GenAI, and agents simplify workflows, boost engagement, and drive business results. See real-world stories and features, and gain actionable strategies for a smarter, more adaptive digital workplace. ... Show More Show Less

      ... Show More Show Less
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      “The topics covered in the sessions are instrumental in shaping my strategy for the next three years. The networking opportunities have been incredibly useful, allowing me to hear directly from peers about how they are solving common problems.”

      Christian Perez
      Director, Enterprise Collaboration, Flex

      Discover what it’s like to experience Gartner Digital Workplace Summit.