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Monday, October 25, 2021 / 11:00 AM - 11:45 AM EDT

Opening Keynote: From Cause to Cure: Purpose-Driven Outcomes for a Fractured World

Simon Bailey, Sr Director Analyst, Gartner

Dana Stiffler, VP Analyst, Gartner

Supply chains have been stressed and strained by multiple high-impact disruptions that have left our profession in the spotlight and our energy depleted. As we strive to repair the fractures, we are faced with the old challenge of profitability and new, complex challenges of inequality and climate change. Supply chains are viewed by many as the cause of these strains on resources, but if we are the cause – then we too can be the cure. New challenges require new solutions and by sharpening organization focus, tapping into workforce creativity and passion, and deepening ecosystem partnerships we can redefine purpose for truly sustainable profit and realize supply chain’s potential to be the cure.

Monday, October 25, 2021 / 12:00 PM - 12:45 PM EDT

Roundtable: Supplier Risk Management – From Risk Appetite to Execution

Koray Kose, Sr Director Analyst, Gartner

Many supply chain leaders have risk management on their agenda to be implemented to drive resilience. In this roundtable discussion, we will discuss the different types of risk appetite, risk management frameworks and activities that companies are taking to tackle the challenge of becoming more resilient and cost effective.

Monday, October 25, 2021 / 03:00 PM - 03:30 PM EDT

Reinvent Supply Chains for the New Normal: Balance Regional Designs in Global Networks

Kamala Raman, VP Analyst, Gartner

Growing protectionism and the need for higher agility to manage demand and supply volatility has challenged the integrated global supply chains multinational companies excel at. This session will consider how to incorporate regional designs in a supply chain network without diluting the cost or competitive advantages of existing global networks.

Monday, October 25, 2021 / 03:00 PM - 03:30 PM EDT

Purpose Driven: Doing Well, by Doing Good

Sarah Watt, Sr Director Analyst, Gartner

What role should supply chain organizations play to enable the organization's purpose? Combing research, case studies and interviews, we will show how creating a purpose-driven supply chain is not only positive for shareholders, but also enables improved supplier relationships and employee engagement. We will get behind the hype around the notion of being purpose-driven, and show how this concept can deliver value.

Monday, October 25, 2021 / 03:45 PM - 04:15 PM EDT

Signature Series: Profit, Purpose and People: How Gartner's Supply Chain Top 25 Companies Take Center Stage

Mike Griswold, VP, Team Manager, Gartner

Dana Stiffler, VP Analyst, Gartner

Recent events have fundamentally shifted the landscape of society and business, and corporate leaders are looking to the supply chain to deliver a competitive advantage. CSCOs must prepare their organizations for new challenges and opportunities. The Gartner Supply Chain Top 25 highlights companies possessing these and other differentiating capabilities, and provides insights that CSCOs can use to compete.

Monday, October 25, 2021 / 03:45 PM - 05:30 PM EDT

Research Discussion: Shaping Disruption - A New Strategy for Supply Chain Risk Management

Sarah Watt, Sr Director Analyst, Gartner

Suzie Petrusic, Director, Research, Gartner

CSCOs are struggling to keep up with an unprecedented number of regional and global risks disrupting their supply chains. In this highly interactive session, we will explore how organizations leverage agility, resilience and visibility to respond to events, and a powerful new approach that empowers the supply chain to shape the risk environment itself.

Tuesday, October 26, 2021 / 12:00 PM - 12:30 PM EDT

Use the Supply Chain Strategy Hype Cycle to Prioritize Initiatives

Noha Tohamy, Distinguished VP Analyst, Gartner

Leading organizations excel at building a portfolio of mature and emerging capabilities to balance operational excellence with long-term growth. In this session, we will describe how Gartner’s Hype Cycle for Supply Chain Strategy can be used to build a balanced portfolio of supply chain initiatives and guide strategy leaders’ investment plans.

Tuesday, October 26, 2021 / 01:30 PM - 02:00 PM EDT

Signature Series: The Future of Supply Chain

Pierfrancesco Manenti, VP Analyst, Gartner

2020 was a tumultuous year, defined by a global pandemic, a contentious U.S. election, Brexit and racial tensions creating palpable divisions. However, these powerful forces also give rise to a future full of fresh opportunities — one where the supply chain will play a more prominent role. This session illustrates for chief supply chain officers the roles of the supply chain of the future that will be tapped to lead the purpose-driven organization in an environment defined by resilience and agility, and powered by digitalization.

Tuesday, October 26, 2021 / 01:30 PM - 02:15 PM EDT

Ask the Expert: Creating and Communicating a Compelling Supply Chain Strategy

Jennifer Loveland, Sr Director Analyst, Gartner

Creating a compelling strategy is a perennial challenge for CSCOs, and a purpose-driven focus in a dynamic environment makes it even harder. Come, ask a Gartner expert about approaches to and best practices for creating a compelling supply chain strategy, and for presenting that strategy to your board of directors and other company executives.

Tuesday, October 26, 2021 / 03:00 PM - 03:30 PM EDT

Rise of the Chief Robotics Officer

Dwight Klappich, VP Analyst, Gartner

This session will explore how supply chain organizations are restructuring their operations and management capabilities to support exponential demand and investment growth in smart machines and robots. Leading edge supply chains are formalizing a new role and organization under the umbrella of the Chief Robotics Officer to help them manage the proliferation of smart machines and robots.

Wednesday, October 27, 2021 / 12:00 PM - 12:30 PM EDT

Signature Series: CEO Perspective: Critical Priorities for the CSCO

Thomas O'Connor, Sr Director Analyst, Gartner

Gartner annually surveys CEOs to identify the critical priorities and challenges impacting commercial agendas. We'll explore the ramifications of these priorities and challenges for CSCOs in terms of people, purpose and profit.

Wednesday, October 27, 2021 / 01:30 PM - 02:00 PM EDT

Heading Towards an Autonomous Supply Chain of the Future

Pierfrancesco Manenti, VP Analyst, Gartner

Over the next 10 years, businesses will progressively delegate the authority of decision-making to technology. By then, hyperautomation — a combination of technologies that include robotic process automation (RPA), machine learning (ML), artificial intelligence (AI), and others — will be pervasive in all aspects of the supply chain.

Wednesday, October 27, 2021 / 01:30 PM - 02:00 PM EDT

Developing Your New Direct-to-Consumer Business Model

Simon Bailey, Sr Director Analyst, Gartner

COVID-19 has accelerated many business models, but non-more so than the shift to direct to consumer and so more and more CSCOs are being called upon to enable this new business model. We will dive into the 4 essential components of the business model — customer, value proposition, financial model and capabilities to help you learn and set you on the right path to direct-to-consumer success.

Monday, October 25, 2021 / 12:00 PM - 12:30 PM EDT

Lessons for Designing a “Fit for Purpose” Organization

Ken Chadwick, VP Analyst, Gartner

The disruptions of 2020/1 caused many companies to rethink how they organize their supply chains. But what does a “best practice” organization look like? This session will outline what our research told us about designing a “fit for purpose” supply chain organization structure.

Monday, October 25, 2021 / 12:00 PM - 12:45 PM EDT

Ask the Expert: Maximizing Supply Chain Segmentation Value

Jennifer Loveland, Sr Director Analyst, Gartner

The need to balance growth, cost optimization and complexity is a growing challenge for supply chain leaders, and segmentation can help. Come, ask a Gartner expert how segmentation can help to create this balance, where to apply segmentation and how to maximize its benefits.

Monday, October 25, 2021 / 01:30 PM - 02:00 PM EDT

Does Your Supply Chain Organization "Speak" Data?

Noha Tohamy, Distinguished VP Analyst, Gartner

Digitalization is predicated on the supply chain organization's ability to leverage data and analytics to make better decisions; to converse in data. A data literate staff understands data constructs, analytics approaches and generated business value. This session will explain the tenets of data literacy, current adoption, impact on supply chain performance and emphasize the need for deeper adoption.

Monday, October 25, 2021 / 03:00 PM - 03:45 PM EDT

Ask the Expert: The Principles of Analytics

Noha Tohamy, Distinguished VP Analyst, Gartner

Come to this session to discuss the foundational elements of an analytics strategy, spanning people, data, skills and organization. Through Q&A, we will discuss what good looks like, best practices from leading organizations, and highlight the potential pitfalls.

Monday, October 25, 2021 / 03:00 PM - 04:00 PM EDT

CSCO Workshop: A Road Map for Your Supply Chain's Strategic Relationships

Caroline Chumakov, Sr Principal Analyst, Gartner

Without cross-functional support for their strategy, CSCOs will run into obstacles in planning and implementation. We'll provide you with an action plan for building a better reputation and relationships with those you need to support your supply chain strategy. Learn the signs of a weak reputation, goals for a better reputation, and ideas for engaging key stakeholders.

Tuesday, October 26, 2021 / 12:00 PM - 12:30 PM EDT

Tailoring Risk Management to the New Era of Risk

Supply chain leaders struggle to manage highly complex risk events using tools designed for the occasional catastrophic event. Learn which aspects of visibility, resilience and agility drive increases in market share and reductions in cost to serve in the new era of risk.

Tuesday, October 26, 2021 / 03:00 PM - 03:30 PM EDT

Three Strategies for Shifting Supply Chain Organization Behavior

Ken Chadwick, VP Analyst, Gartner

How do we get people to work together across our siloed enterprise supply chains? Too often leaders opt for organization restructuring to solve problems, only to find that behavior has not changed. This session will present an alternate view on what you should be designing for in order to shape behaviors to reach your supply chain objectives.

Wednesday, October 27, 2021 / 12:00 PM - 12:30 PM EDT

Case Study: Stanley Black & Decker Leverages Risk Complementarity in Supply Chain Design

Suzie Petrusic, Director, Research, Gartner

Supply leaders struggle to know how best to design their supply chain in a risk environment marked by constant, globally pervasive risk. Learn how this manufacturer redesigned its redundancy to fit the new era of risk.

Wednesday, October 27, 2021 / 01:30 PM - 02:15 PM EDT

Roundtable: What We Learned About Leading People Through a Pandemic

Ken Chadwick, VP Analyst, Gartner

Leaders tell us that they operated differently during the pandemic, and there are lessons they would like to away for the "new normal." But how many are actually learning from the experience and designing it into the way they lead people? This roundtable will provide a forum for you to reflect on what you learned and hear what others learned with an eye towards catalyzing everyone to action.

Wednesday, October 27, 2021 / 03:00 PM - 03:30 PM EDT

What Makes a Power of the Profession Winner in Innovation, Social Impact and People Breakthroughs

Eric O'Daffer, VP Analyst, Gartner

This session explores the past eight years winners of our primary innovation awards programs, the Power of the Profession and Supply Chain Innovators. How has innovation evolved in eight years and what separates initiatives that good from those that win in the four primary categories of technology or process innovation, customer or patient innovation, social impact and people breakthroughs.

Wednesday, October 27, 2021 / 03:00 PM - 03:30 PM EDT

Change How Supply Chain Designs Change: Integrate, Co-create, and Open Source your Change Strategy

Trevor Keavney, Sr Principal, Advisory, Gartner

One constant exists in today’s work environment — change. In recent years, organizations have undertaken 5 changes: cultural, restructuring, market expansion, leadership transition, merger/acquisition. This leads to fatigue, and as a result, two-thirds of these changes fail to deliver. Learn how some organizations changed conversations with leaders using a simple and easy-to-implement methodology.

Monday, October 25, 2021 / 12:00 PM - 12:30 PM EDT

Metrics: The Key to Higher Quality Decision Making Across 4 Planning Horizons

Defining metrics by planning horizons is a key success factor for effective decision making. However, few supply chain planning leaders do it well. This presentation helps supply chain planning leaders identify which metrics best fit with strategic planning, S&OP, S&OE and operations execution. It will also provide some guidance about what metrics best support decision making for each S&OP constituent meeting.

Monday, October 25, 2021 / 12:00 PM - 12:45 PM EDT

CSCO Roundtable: What Is the Government's Role in Supply Chain?

Eric O'Daffer, VP Analyst, Gartner

The past eighteen months saw significant global supply chain disruption and increased government involvement across all industries. This roundtable is designed to share experiences and ideas from leaders around the government's role in supply chain in a disruption like the pandemic and in periods of relative calm. Sharing ideas for how organizations should plan for variable levels of government involvement will be covered as well.

Monday, October 25, 2021 / 03:00 PM - 03:30 PM EDT

Closing Talent Gaps: Design a Talent Strategy for Supply Chain Planning

Lusi Zheng, Director, Advisory, Gartner

This guide will help supply chain planning leaders define the talent objectives and outline a talent strategy aligned with the overall supply chain planning strategy and business objectives.

Monday, October 25, 2021 / 03:00 PM - 03:30 PM EDT

Five Priorities for the Head of Supply Chain Planning Who Wants Inventory Excellence

Paul Lord, Sr Director Analyst, Gartner

Inventory performance is the result of complex network constraints and decision dynamics which cannot be fully delegated to planners. This session will describe and provide insights on the five imperatives which the leader of supply chain planner must drive in order to move towards an inventory excellence vision that maximizes value and controls risk.

Tuesday, October 26, 2021 / 12:00 PM - 12:30 PM EDT

Demand Planning Begins Where Forecasting Ends

Marko Pukkila, VP, Team Manager, Gartner

A number is not a plan. A number represents a goal and a plan is a set of actions to achieve the goal. The forecast is a calculated projection of the past into the future, and the demand plan is a specific set of actions that will force a change to the computed historical trend going into the future. In this session, we will discuss a demand planning process that is the driving force in a company's revenue growth, not merely an attempt of responding to the market volatility.

Tuesday, October 26, 2021 / 03:00 PM - 03:30 PM EDT

Centralizing or Decentralizing Your Supply Chain Planning Organization?

Cristina Carvallo, Director Analyst, Gartner

Deciding on centralizing or decentralizing your supply chain planning organization? The answer does not need to be binary. High levels of disruption, implementation of planning technology tools and the push to advance supply chain planning processes are driving revisions in organization structures. In this session, we will discuss ensuring that changes are tied to specific outcomes, and formulate them as part of a longer-term journey.

Wednesday, October 27, 2021 / 12:00 PM - 12:45 PM EDT

Ask the Expert: Supply Planning Doesn’t Stop at the Plant – Driving Tactical Collaboration with Suppliers

Joel Knox, Sr Director Analyst, Gartner

Responding to volatility requires seamless communication across the value chain, yet many firms struggle to extend communication beyond the four walls of the company. This session will explore how leading firms are leveraging integrated supply planning processes to drive better tactical collaboration with key suppliers.

Wednesday, October 27, 2021 / 01:30 PM - 02:00 PM EDT

Long-Range Capacity Planning: Analyze Value-Chain Breaking Points

Micheal Youssef, Sr Director Analyst, Gartner

Long-Range Planning must not gamble with the business's long-range success. The future is a mystery, and no business leader or a supply chain planner can predict what will be. However, the capabilities of the supply chain are known. This session discusses the long-range capacity planning on the basis of what is know. In this session, the supply chain leaders will hear about a capacity planning method.

Wednesday, October 27, 2021 / 03:00 PM - 03:45 PM EDT

Roundtable: Why S&OP Transformations Fail and How to Avoid It

Cristina Carvallo, Director Analyst, Gartner

S&OP concept has been around for decades and is vital for delivering predictable financial outcomes. But many companies still struggle with achieving and sustaining S&OP excellence that delivers value. In this session we will discuss how to navigate S&OP transformation common pitfalls.

Monday, October 25, 2021 / 12:00 PM - 12:30 PM EDT

Budgeting and Strategic Planning Trends for Procurement

Thomas Pocock, Director, Advisory, Gartner

2020 was a year of immense change and disruption for many procurement functions. As procurement functions revise their long-term strategies, join this session to learn how procurement’s headcount and budget were impacted for 2021, how procurement’s priorities have shifted, and the key actions procurement leaders are taking to stay ahead.

Monday, October 25, 2021 / 01:30 PM - 02:00 PM EDT

Why Some Leaders Build Exceptional Talent and Others Don't

Ryan Polk, Director Analyst, Gartner

The future of the procurement function requires increasingly more soft skills across the talent bench. For managers to foster an environment of development to meet that need, they must adopt an approach that enables staff to learn through experiences. This session will discuss how the most effective managers approach development for their direct reports.

Monday, October 25, 2021 / 03:00 PM - 03:30 PM EDT

Building a Best-in-Class Supplier Diversity Program

Lindsay Azim, Sr Principal, Advisory, Gartner

Roughly as many organizations launched supplier diversity programs in 2020 alone than in the 5 years prior. This session will provide step by step guidance and best practices for procurement professionals in the first one to two years of program design.

Tuesday, October 26, 2021 / 03:45 PM - 05:30 PM EDT

Research Discussion: Procurement’s Skill Gap Myth: Addressing Procurement’s Strategic Deficiencies Through Functional Climate

Thomas Pocock, Director, Advisory, Gartner

Meghan O'Doherty, Sr Principal, Advisory, Gartner

Procurement Leaders are perennially trying to address the challenge of making procurement more strategic by focusing on staff skill gaps. However, significant investments in training, hiring, and other traditional approaches have shown limited success. New research from Gartner demonstrates that by reconsidering functional climate instead of focusing on individual skills, procurement can make significant progress against this goal.

Wednesday, October 27, 2021 / 01:30 PM - 02:15 PM EDT

Roundtable: Automating the Procurement Function: How Far Is Too Far?

In their pursuit of greater efficiency and effectiveness, procurement organizations are starting to use artificial intelligence and robotic process automation to augment and replace tasks traditionally done by people. But which activities can really be automated? How far can automation extend into strategic sourcing? And what are the implications for future job roles and staffing levels?

Wednesday, October 27, 2021 / 03:00 PM - 04:00 PM EDT

Workshop: Debunking the Myths of Supplier Performance Management

Miguel Cossio, Director Analyst, Gartner

Thomas Pocock, Director, Advisory, Gartner

Companies are placing increased expectations on the supply base, yet most struggle to incorporate these into their performance assessments. We will debunk common myths and challenges companies face when looking to drive performance improvements in their supply base. We'll also present a framework that will help you measure and provide incentives for suppliers using a robust supplier performance management program.

Wednesday, October 27, 2021 / 03:45 PM - 04:15 PM EDT

Procurement’s Role in Boosting Supply Chain Resilience

Geraint John, VP Analyst, Gartner

The US-China trade war and COVID-19 pandemic have highlighted the importance of supply chain resilience in navigating disruptions and meeting customer needs. But what is the role of CPOs and procurement organizations? How can they be more proactive in identifying and mitigating risk exposure, engaging suppliers and ensuring operational supply continuity? This session will provide some answers.

Tuesday, October 26, 2021 / 03:45 PM - 04:15 PM EDT

2021 Top Technology Trends for Manufacturing Operations

Simon Jacobson, VP Analyst, Gartner

To stay ahead of competitors, you need to chop through the hype and understand the trends that will disrupt manufacturing operations during the next five years. We'll identify and discuss the top megatrends in manufacturing operations that cannot be ignored.

Wednesday, October 27, 2021 / 12:00 PM - 12:30 PM EDT

Develop Your Manufacturing Segmentation Strategy Muscles to Win the Gold

Michael Dominy, VP Analyst, Gartner

Manufacturing strategy leaders are under pressure to support scale, customization, and variability. Leading organizations are extending supply chain segmentation upstream from logistics into manufacturing. In this session we will share insights, frameworks and approaches to help you apply outcome focused segmentation to your manufacturing product supply strategy development

Wednesday, October 27, 2021 / 12:00 PM - 12:30 PM EDT

Quality Management Technologies to Keep on Your Radar

Lusi Zheng, Director, Advisory, Gartner

As quality and supply chain leaders look to become more predictive and resilient, their appetite in leveraging more innovative technology grows. Unfortunately, few quality organizations have robust technology portfolios and investment strategies. Join us to better understand the current quality technology landscape and identify emerging trends in technology investment and ROI.

Wednesday, October 27, 2021 / 12:00 PM - 12:30 PM EDT

Protect Your Most Critical Assets -- Develop A Future Fit Manufacturing Workforce

Simon Jacobson, VP Analyst, Gartner

Smart manufacturing doesn't destroy jobs. It creates them. Moving from a traditional break-fix culture to a data-driven organization is not a simple ask. We provide tactics for democratizing operational knowledge, upskilling, and eliminating experiential bias.

Wednesday, October 27, 2021 / 12:00 PM - 12:45 PM EDT

Roundtable: Case Study: Building Talent and Competencies to Optimize External Manufacturing Partnerships

Sam New, Sr Principal Analyst, Gartner

Nurturing partnerships between brand owners and external manufacturers requires focus and leadership, but it also requires a certain type of talent. We'll help leaders develop, acquire and retain this talent by defining clear career paths for external manufacturing, management and governance. And we'll share one organization's journey.

Wednesday, October 27, 2021 / 01:30 PM - 02:00 PM EDT

Are Composable Manufacturing Systems in Your Future? The Process and the Technology Mythbusters

Rick Franzosa, Sr Director Analyst, Gartner

As software vendor platforms adapt and change to support newer technologies such as IIoT, advanced analytics and low code-no code app development, how do these technologies impact manufacturing operations This session will reveal the opportunities, best practices and pitfalls to be aware of when piloting and rollout out these innovations.

Wednesday, October 27, 2021 / 01:30 PM - 02:00 PM EDT

Four Shifts in Quality Management Needed by 2025

Ankur Mehta, Director, Advisory, Gartner

Accelerating digital transformations, changing business models, and expanding customer demands are causing quality and supply chain leaders to question how much longer their current approach to quality management will be effective. This session will help leaders prepare their companies by presenting eight trends that require attention, and sharing how the value, scope, governance and implementation of quality management will change by 2025.

Wednesday, October 27, 2021 / 03:00 PM - 03:30 PM EDT

Resilience vs. Cost Efficiency in Manufacturing Networks - Two Sides of the Same Coin?

Kamala Raman, VP Analyst, Gartner

Manufacturing firms are under pressure to reduce their reliance on global complex and multitiered networks to improve resilience. At the same time for many, markets continue to be global and ceding ground on hard won cost competitiveness is not an option. Attendees of this session will understand two different operating models for building long lasting and sustainable resiliency in their manufacturing operations.

Monday, October 25, 2021 / 01:30 PM - 02:00 PM EDT

The Future of Last Mile Driven by Technology Innovations

Bart De Muynck, VP Analyst, Gartner

This session will focus on how new technologies continue to support and drive the last mile space. You will hear how areas such as AI and ML, Automation and Autonomous vehicles are driving new productivity, efficiency and sustainability while at the same time creating better people experiences.

Monday, October 25, 2021 / 01:30 PM - 02:15 PM EDT

Roundtable: What Are the Key Enablers to Implementing Sustainable Circular Packaging?

John Blake, Sr Director Analyst, Gartner

Sustainable packaging and circular economy are converging in the effort to reduce waste and the impact of packaging on the environment. Product and package design, reverse logistics, and visibility of packaging assets are just a few of the current challenges supply chain leaders face. This session will provide an opportunity to share opportunities, strategies, and best practices.

Monday, October 25, 2021 / 01:30 PM - 02:15 PM EDT

Ask the Expert: How to Drive Continuous Improvement in Logistics Outsourcing

Brian Whitlock, Sr Director Analyst, Gartner

Continuous improvement with 3PLs is often discussed, but many shippers do not see continuous improvement materialize as envisioned. In this session, we will talk about the different categories of continuous improvement in logistics outsourcing and how to set up continuous improvement initiatives with the right partners to drive success.

Tuesday, October 26, 2021 / 01:30 PM - 02:00 PM EDT

Crowdsourcing: A New Strategy for Logistics

Chris Kina, Director Analyst, Gartner

Crowdsourcing is no longer just for food and grocery deliveries. Investment in providers in this space, the technology platforms that optimize routes, capacity and cost, and the rapid adoption by multiple verticals has qualified this last mile fulfillment model to be a permanent component of a company's logistics and delivery network.

Tuesday, October 26, 2021 / 01:30 PM - 02:00 PM EDT

Organizing Global Trade for Scale and Strategic Advantage

Brian Whitlock, Sr Director Analyst, Gartner

How supply chain and logistics functions organize the trade management function for scale and to address the strategic imperatives of the business including assessing and managing risk, tracking and monitoring global risk trends, and influencing supply chain planning based on optimal trade strategies

Tuesday, October 26, 2021 / 03:00 PM - 03:30 PM EDT

The Evolution of Order to Cash Control Towers

Christian Titze, VP Analyst, Gartner

Many organizations begin their control tower journey by implementing the latest technology thinking this will drive the benefits they seek in visibility and decision speed and accuracy. But technology alone is not the answer. Learn how to develop a holistic view across the order to cash process - organization, people, process, and metrics - can ensure optimum benefits from your executional control tower

Tuesday, October 26, 2021 / 03:45 PM - 04:15 PM EDT

Four Practices to Transform Your eCommerce Packaging Strategy

John Blake, Sr Director Analyst, Gartner

eCommerce and direct to consumer are becoming mainstream business models yet they create challenges for existing operating models. Packaging costs and suitability for final mile have become top challenges in eCommerce and thus are capturing the attention of supply chain leadership. This session will outline four practices to transform eCommerce packaging strategies.

Wednesday, October 27, 2021 / 12:00 PM - 12:30 PM EDT

Kill Your Speed, Not The Planet. How Customers' Sustainability Concerns Are Pulling Up The Handbrake on Same-Day and Next-Day Deliveries

Tom Enright, VP Analyst, Gartner

Popular perception among many companies is that unless customers get fast and fast order fulfillment, they'll lose market share. However, a growing base of environmentally conscious customers have grave concerns about the environmental impact. This session aims to convince companies to cut their funding of fast fulfillment and focus on carbon-reducing delivery options instead.

Wednesday, October 27, 2021 / 01:30 PM - 02:00 PM EDT

Optimizing Logistics Operations to Contain Costs

Matthew Beckett, Sr Director Analyst, Gartner

The current macroeconomic climate poses many challenges in containing logistics costs from outsourcing providers. In this session, we will look at operational improvements that can help to mitigate or offset the impacts of some of these rising costs.

Wednesday, October 27, 2021 / 03:00 PM - 03:45 PM EDT

Roundtable: SCaaS

Brian Whitlock, Sr Director Analyst, Gartner

Are companies growing SCaaS models and if so, what services are they focusing on, what parts of logistics and trade management are they leveraging, where do they see the opportunities and what areas are they avoiding

Wednesday, October 27, 2021 / 03:45 PM - 04:15 PM EDT

How to Resolve the Dichotomy of Logistics Outsourcing

David Gonzalez, VP Analyst, Gartner

Logistics outsourcing by shippers is on the rise. For an industry where outsourcing is such a common and accepted practice the disconnect between shippers and their 3PL service providers remains significant. Why are these two communities so misaligned and how can shippers and 3PLs work more collaboratively to deliver mutual success.

Monday, October 25, 2021 / 12:00 PM - 12:30 PM EDT

Case Study: How Nike Puts the Customer In Charge of Their Supply Chain

Amy White, VP Demand and Supply Management, Nike, Inc.

Learn from Nike's transformation journey, where they have moved from a wholesale-centric to a consumer- centric supply chain, using predictive analytics and next generation platforms to connect end-to-end value chain decisions with 1:1 consumer demand.

Monday, October 25, 2021 / 01:30 PM - 02:00 PM EDT

Case Study: Retailers Aligning Planning and Execution to Drive Improved Business Performance

Mike Griswold, VP, Team Manager, Gartner

Eileen Coparropa, Director, Strategy & Business Optimization Global Supply Chain, Starbucks

Tiffany Thompson, Sr. Project Manager, REI

Aligning planning and execution across different planning horizons can be challenging for retailers. When done well, matching demand and supply, and aligning execution activities drives improved business performance. Hear how retailers Starbucks and REI brought their S&OP and S&OE initiatives alive, and the value these processes have brought to their organizations.
KI: Process excellence and metrics
KI: Personal effectiveness

Monday, October 25, 2021 / 03:45 PM - 04:15 PM EDT

A Case for SKU Optimization: A Proactive Approach to Drive Profitable Growth for Consumer Products Supply Chains

Kimberly Becker, Sr Director Analyst, Gartner

Many consumer product companies reduced their SKU portfolios during the COVID-19 pandemic to optimize capacity but often realized increased profitability. Supply chain leaders can use this research to create a stronger SKU optimization process to not only reduce complexity but also drive profitable growth.

Tuesday, October 26, 2021 / 12:00 PM - 12:45 PM EDT

Roundtable: What Are the Key Enablers for Optimized E-Commerce Packaging Fulfillment?

John Blake, Sr Director Analyst, Gartner

E-Commerce and direct to consumer business models add increased cost and complexity to order fulfillment and packaging for final mile delivery. Many approaches are taken to optimize costs, performance and customer experience. Supply chain leaders will use this opportunity to share their experiences, ask questions and answer questions about eCommerce packaging fulfillment.

Tuesday, October 26, 2021 / 01:30 PM - 02:00 PM EDT

The Future of Retail Belongs to Those That Collaborate

Tom Enright, VP Analyst, Gartner

We are in an era in which consumers expect retailers to become environmentally and socially responsible. To do so, retailers must move away from operating independent and similar supply chains to more collaborative ways of working. This session will demonstrate how the sharing of assets, insights and infrastructures can increase profitability, consumer satisfaction and responsible retail practices.

Tuesday, October 26, 2021 / 03:00 PM - 03:45 PM EDT

Roundtable: Strategies to Improve On-Time-In-Full Performance

Kimberly Becker, Sr Director Analyst, Gartner

This session will allow supply chain leaders to engage to learn from each other specific strategies to drive improvements in On-Time-In-Full. From understanding how to correctly measure supplier performance from the perspective of the customer to gaining insight from Gartner research as well as a peer for ways for Consumer Products companies can improve their performance.

Tuesday, October 26, 2021 / 03:45 PM - 04:15 PM EDT

The Retail Revolution and How to Win in 2022 and Beyond

Thomas O'Connor, Sr Director Analyst, Gartner

The retail landscape has fundamentally shifted, accelerating the need and desire for supply chains to rethink traditional operating models, and deliver new corporate competitive advantage. In this session, we will explore critical opportunities for chief supply chain officers in retail and how they can position their organization for success.

Monday, October 25, 2021 / 03:45 PM - 04:15 PM EDT

Building Supply Chain Resiliency in Healthcare Post COVID-19*

Eric O'Daffer, VP Analyst, Gartner

This session shines a light on post pandemic supply chain* resiliency in Healthcare. What Resiliency means now and what leading healthcare providers and supplier partners are doing to come out of the most challenging supply chain disruption in a generation. Developing strategy, gaining C-level buy in and investing for the future are center stage in this session.

Tuesday, October 26, 2021 / 03:00 PM - 03:30 PM EDT

Case Study: J&J and Rush Provider & Manufacturer Collaboration in Healthcare

Jeremy Strong, VP Supply Chain, Rush University Medical Center

Chet Damania, Senior Manager, Johnson & Johnson

RUSH Health and Johnson & Johnson’s supply chain’s collaborated to tackle a high impact clinical supply area In the Operating Room. This session shares what the challenge was, how the two companies collaborated for end to end improvements, what the benefits were and how this experience catalyzed joint approaches in additional areas.

Monday, October 25, 2021 / 12:00 PM - 12:30 PM EDT

Lessons From Leaders — Preparing for the Future With Aftermarket Excellence

IoT connected devices, investor pressures for stable revenue and equipment-as-a-service models are only a few of the many factors fundamentally altering how spare parts are planned now and in the future. This session will focus how firms are adapting to these trends and many others to drive excellence in aftermarket planning.

Monday, October 25, 2021 / 03:45 PM - 04:15 PM EDT

When Realtime Is Not Fast Enough - How High Tech Supply Chains Harness Technology to Drive Value

KC Quah, Sr Director Analyst, Gartner

In the Future of Supply Chain Survey in early 2020, one clear message across all industries was the desire for an end-to-end, integrated and intelligent supply chain. The same survey in 2021 called for greater Agility and Resiliency. This session will examine what is expected to be the high-impact technologies and best practices on how high-tech companies are bringing this to life in their supply chains.

Tuesday, October 26, 2021 / 01:30 PM - 02:15 PM EDT

Ask the Expert: Addressing DE&I as a Quality Problem in the Culture of Industrial Supply Chains

Joel Knox, Sr Director Analyst, Gartner

DE&I is a proven enabler of performance for any purpose-driven organization, yet many industrial supply chains lack substantive plans to address it. This session is an opportunity to learn from Gartner experts about how leading industrials are leading with purpose with tangible actions to address DE&I. The focus will be on industrial examples. Participants from all industries are welcome.

Tuesday, October 26, 2021 / 03:00 PM - 03:30 PM EDT

Case Study: Meeting Customer Commitments in Times of Disruption

Rob McIntosh, Senior Vice President, Dell

Dell Technologies’ tariff mitigation plan in 2018 laid the foundation for development and implementation of both a crisis management framework and a resilience strategy. As Dell’s supply chain and the threat landscape continue to evolve, the company’s proactive approach to resilience, digital transformation, strategic partnerships, and maintaining a flexible, agile supply chain will continue to be a strategic priority.

Wednesday, October 27, 2021 / 03:45 PM - 04:15 PM EDT

Driving Customer Experience in an As-a-Service Model

KC Quah, Sr Director Analyst, Gartner

There are best practices that have been documented for how to improve the Customer Experience in a Supply Chain that manufactures and sells physical products. What if the product is a service? Are the best practices the same? What if anything is and should be different? High Tech companies are pioneering in this business model. Join us to learn what some of the leaders are doing in this area.

Monday, October 25, 2021 / 01:30 PM - 02:00 PM EDT

The Need for Supply Chain Execution and Manufacturing Operations Management Convergence

Rick Franzosa, Sr Director Analyst, Gartner

The adoption of manufacturing operations management for scheduling, managing inventories and delivering products within plants works in parallel with supply chain execution. This session will cover how MOM other supply chain technologies can and should converge to enhance supply chain performance for manufacturers.

Monday, October 25, 2021 / 01:30 PM - 02:15 PM EDT

Ask the Expert: Best Practices for Developing a Supply Chain Technology Business Case

Brock Johns, Sr Principal Analyst, Gartner

Technology is critical to the supply chain and organizations are looking to invest in various technologies. Supply chain leaders face challenges in getting support, funding and approval for their technology projects. This session will provide supply chain leaders the opportunity to ask a Gartner analyst about best practices, strategies and how to overcome objections to their business cases.

Monday, October 25, 2021 / 03:00 PM - 03:45 PM EDT

Ask the Expert: The Value of Advanced Analytics in Transportation

Bart De Muynck, VP Analyst, Gartner

This ask the expert session will discuss how advanced analytics can provide logistics leaders with key insights to drive efficiency, customer experience and help drive down costs.

Monday, October 25, 2021 / 03:45 PM - 04:15 PM EDT

Leveraging Technology to Optimize Transportation Procurement

As the transportation industry continues to be in flux with capacity and rates, organizations are looking for better ways to secure capacity and manage costs. This can help supply chain leaders identify technologies that will streamline and improve their transportation procurement.

Monday, October 25, 2021 / 03:45 PM - 04:15 PM EDT

Trends in Sourcing and Procurement Applications

Patrick Connaughton, Sr Director Analyst, Gartner

This session will cover emerging trends to watch in the procurement and sourcing applications space.

Tuesday, October 26, 2021 / 01:30 PM - 02:00 PM EDT

The 2021 Top Supply Chain Technology Themes

Christian Titze, VP Analyst, Gartner

Innovative, breakthrough technologies are often grouped and bundled together in order to solve supply chain business problems, they are coming together to deliver anticipated business outcomes. Supply chain technology leaders should examine the impact of the 2021 technologies themes for supply chain on people, business objectives and systems, adjusting their supply chain IT strategies and operational models appropriately. We’ve selected them for their transformational potential as the need for operational resiliency across business functions, technology and service delivery has never been greater.

Tuesday, October 26, 2021 / 03:00 PM - 04:00 PM EDT

Workshop: Getting the Most Out of Your SCP Solution Investment

Amber Salley, Sr Director Analyst, Gartner

Share best practices with your peers on how to effectively deploy and maintain your supply chain planning solutions. Attendees will will walk away with actionable insights on how to improve SCP and S&OP process through better use of technology.

Wednesday, October 27, 2021 / 12:00 PM - 12:45 PM EDT

Ask the Expert: What You Need to Know About Control Towers / Demand Centers / Intelligence Data Platforms but Had No Time to Ask

Christian Titze, VP Analyst, Gartner

Interest in supply chain control towers, command centers and intelligent data platforms is gaining momentum from both end users and solution providers. This ask-the-expert session will help supply chain leaders demystify this often highly malleable and overhyped terms and clarify how to approach their deployment journey

Wednesday, October 27, 2021 / 03:00 PM - 03:30 PM EDT

My Supply Chain Needs a Digital Supply Chain Twin. How Do I Get One?

Tim Payne, VP Analyst, Gartner

Since Gartner coined the term Digital Supply Chain Twin a few years ago the term has taken off in the market — especially over the last year. More companies recognize that having a digital representation of their physical supply chain is essential to making higher quality decisions. Many vendors have picked up on the term and claim to have a digital supply chain twin of some sorts. In this session we will examine what a digital supply chain twin should be and what steps a company can take to acquire one and the role it should play in their overall supply chain technology and planning landscape.

Wednesday, October 27, 2021 / 03:00 PM - 03:30 PM EDT

The Fascinating Journey of Transportation Visibility

Bart De Muynck, VP Analyst, Gartner

This session will talk about the journey that visibility is undergoing from showing where a truck is as a dot on a map to the incredible insights, collaboration and automation opportunities it is providing to Supply Chains all over the world. The session will contain multiple examples of the value these visibility platforms are bringing.

Wednesday, October 27, 2021 / 03:00 PM - 03:30 PM EDT

Supply Chain Planning Anno 2030: How Technology Will Revolutionize SCP

Pia Orup Lund, Director Analyst, Gartner

How would a day-in-life of a planner look like in 2030 if advanced SCP technology is leveraged? What is the effect on people, organizational setups, processes etc.? In this session we will fast-forward time to get a sneak peak into the future of supply chain planning and the effect of advanced technologies.

Monday, October 25, 2021 / 12:00 PM - 12:30 PM EDT

Sensing Wants, Needs and Preferences — The Key to Advancing Your Customers Experience

Beth Coppinger, Sr Director Analyst, Gartner

Supply chains increasingly have more and more data about their operations, yet customer insights remain elusive. Supply chain is expected to deliver consistently and with precision, but customers have both unmet and overserved needs from supply chain interactions. In this session we'll explore how supply chains can deliver a winning customer experience in a repeatable, quantitative way.

Tuesday, October 26, 2021 / 12:00 PM - 12:30 PM EDT

Case Study: One Interaction at a Time: Dow's Path Toward CX Excellence

Riccardo Porta, Senior Supply Chain Director, Dow, Inc.

Successful customer experience is built upon listening intently and building winning experiences at every customer interaction. Learn how this major manufacturer has created a cross-company culture relentlessly focused on delivering easy, enjoyable, and effective experiences at every step in their customers' journey.

Tuesday, October 26, 2021 / 03:45 PM - 04:15 PM EDT

Transforming to a Truly Customer-Centric Supply Chain Culture

Simon Bailey, Sr Director Analyst, Gartner

CX is recognised as a key to delivering growth and yet the journey from product-centric to customer-centric culture is one that many CSCOs struggle with. This session will share best practices for changing reward structures all the way to incorporating CX into your supply chain's DNA. CSCOs will leave this session with clear insight into customer centricity so they can lead their own transformation.

Wednesday, October 27, 2021 / 03:45 PM - 04:15 PM EDT

Start Thinking Like Your Customers

Beth Coppinger, Sr Director Analyst, Gartner

New digital business models, new customers, and new expectations from existing customers require supply chain leaders to think very differently about how to engage customers to support growth. In fact, 97% of respondents are being asked to support improvements in customer experience as part of their digital supply chain strategy. Learn how to think like your customers as a key to supporting growth.

Tuesday, October 26, 2021 / 12:00 PM - 12:30 PM EDT

Building a Responsible Sourcing Strategy: Key Elements for Success

Miguel Cossio, Director Analyst, Gartner

Companies are facing increased pressure to meet stakeholder expectations on sustainability performance not only within their operations but also with their upstream supply base. From basic compliance to greenhouse gas emissions, this session will explore the key elements to include in a responsible sourcing strategy, how technology can help and how to effectively engage your supply base to drive the sustainability agenda.

Tuesday, October 26, 2021 / 03:45 PM - 04:15 PM EDT

How to Adapt to SC Planning’s Fourth Dimension — The Environment

The age-old triangle of supply chain decision making is obsolete. Environmental impact has joined cost, cash and service as a new fourth dimension in supply chain decision making. This session will explore how supply chains are embracing this new fourth dimension and incorporating it into new environmentally conscious planning frameworks.

Wednesday, October 27, 2021 / 03:45 PM - 04:15 PM EDT

What to Do When Stakeholders Want You to Save the World?

Sarah Watt, Sr Director Analyst, Gartner

The expectations around company sustainability performance continues to increase as stakeholder pile on the pressure and markets start to include sustainability in the valuation of companies. A lot of pressure for sustainability performance falls on CSCOs, as supply chains have a significant environmental and social impact. In this breakout, we will share key sustainability trends, governance structure and enablers to accelerate the strategy while also looking at the role digital technology plays to enable a sustainability strategy.

Monday, October 25, 2021 / 03:00 PM - 03:30 PM EDT

Path to Predictive Quality

Trevor Keavney, Sr Principal, Advisory, Gartner

As expectations for data-driven insights keep growing in an increasingly complex and fast-moving business environment, quality leaders must increase their data analytics insights to predict and prevent quality issues. In this session, we explore how quality organizations build their data analytics capabilities to predict and prevent quality problems, equip the business with new insights and discover additional value.

Tuesday, October 26, 2021 / 12:00 PM - 12:45 PM EDT

CSCO Roundtable: Sustaining a Culture of Quality With a Hybrid Workforce

Ankur Mehta, Director, Advisory, Gartner

The COVID-19 pandemic disruption revealed how many jobs can successfully be done in a remote environment. Under hybrid work models that mix remote and site-based work, the way employees feel accountable, consume messages and recognize their role in managing quality changes. Join this peer discussion to share how to adapt culture of quality approaches to meet employees' new work environments.

Tuesday, October 26, 2021 / 01:30 PM - 02:00 PM EDT

3 Keys to a Strong Culture of Quality Strategy During Uncertainty

Ankur Mehta, Director, Advisory, Gartner

Economic uncertainty, digital transformations and political tensions are disrupting business processes and threatening quality cultures. To navigate these disruptions, companies need a strong culture of quality. This session will go beyond tried-and-true approaches and focus on the key decision points needed in building a strong culture of quality strategy.

Tuesday, October 26, 2021 / 03:00 PM - 03:45 PM EDT

Ask the Expert: The Route to a More Resilient Culture of Quality

Lusi Zheng, Director, Advisory, Gartner

Persistent business and supply chain disruptions have exposed the fragility of the cultures of quality we've worked hard to build. Come, ask a Gartner expert about strategies and tactics for how to best build a resilient culture of quality.

Wednesday, October 27, 2021 / 01:30 PM - 02:15 PM EDT

CSCO Roundtable: How Are You Factoring Environmental Impact Into Your Supply Chain Decision Making?

Joel Knox, Sr Director Analyst, Gartner

Sustainability is a core pillar in the long range strategy for most supply chains, yet the tactics that are needed to deliver on the strategies are still unproven for many firms. In this session, you will have the opportunity to network with your peers and discuss what is (and isn’t) working as supply chain’s augment decision models with environmental factors.

Monday, October 25, 2021 / 01:30 PM - 02:00 PM EDT

Attracting Top Graduates to Supply Chain

Caroline Chumakov, Sr Principal Analyst, Gartner

How can CSCOs attract and retain top supply chain graduate talent? This breakout session combines research and student interview data, showing how to create a compelling value proposition. We will show how supply chain leaders must create a holistic purposeful value proposition. Learn how your organization can create a culture that resonates with the next generation of talent.

Tuesday, October 26, 2021 / 12:00 PM - 12:30 PM EDT

Building Inclusive Supply Chain Leaders Without Unconscious Bias Training

Caroline Chumakov, Sr Principal Analyst, Gartner

Unconscious bias training not only has a limited impact on inclusion but also has the potential to reinforce the very stereotypes it is meant to root out. It is time for CSCOs to retire an outdated approach to inclusion for one that focuses on shifting leadership behaviors rather than attitudes, drives equitable talent decision-making, and creates genuine accountability for action.

Tuesday, October 26, 2021 / 12:00 PM - 01:00 PM EDT

Workshop: Actions That Lead to Stronger Diversity, Equity and Inclusion Outcomes

Jane Barrett, Group Vice President, Gartner

Mark Fegley, Leadership Partner, Gartner

2020 marked an important turning point for the corporate diversity, equity and inclusion agenda. Our first annual survey showed that for active initiatives in 2021, half launched in 2020, with many focused on education and raising awareness. This workshop focuses on moving beyond awareness into action via discussions and problem-solving with peers. Suggested attendee profile: direct manager/leader of org./teams.

Tuesday, October 26, 2021 / 01:30 PM - 02:15 PM EDT

Ask the Expert: Supply Chain Diversity, Equity & Inclusion

Caroline Chumakov, Sr Principal Analyst, Gartner

The financial benefits of building a diverse supply chain organization have been well-documented for years, but 2020 heralded a renewed and more aggressive focus on diversity, equity and inclusion. Come, ask a Gartner expert how to ensure your organization can deliver on DE&I objectives and reshape supply chain to be a career destination for diverse candidates and employees.

Tuesday, October 26, 2021 / 03:45 PM - 04:15 PM EDT

Signature Series: 2021 Gartner/ASCM Diversity, Equity and Inclusion Survey: Commitments and Actions

Dana Stiffler, VP Analyst, Gartner

Caroline Chumakov, Sr Principal Analyst, Gartner

In collaboration with ASCM, our research shows that supply chain organizations in Europe, the United States and Canada are focusing primarily on ethnicity and gender. The data reveals that organizations stand at an important inflection point, where awareness and education must shift to sustained engagement and action.

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