Agenda

Attendees learn about supply chain strategy, planning, technology, talent, and more at Gartner Supply Chain Symposium/Xpo™.

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Agenda / Day

Sunday, May 07, 2023 / 01:00 PM - 07:15 PM EDT

Registration and Information

Registration and Information hours for the day

Monday, May 08, 2023 / 07:30 AM - 09:30 AM EDT

Attendee Breakfast

Join other attendees for breakfast before the day's sessions.

Monday, May 08, 2023 / 07:30 AM - 07:00 PM EDT

Registration and Information

Registration and Information hours for the day

Monday, May 08, 2023 / 10:00 AM - 10:45 AM EDT

Gartner Opening Keynote: Leading at the Edge of Complexity

Caroline Chumakov, Director Analyst, Gartner

CSCOs are leading in a world that is deglobalizing, economically challenging and with greater complexity in business needs than ever before. The executive challenge is how to support commercial business opportunities while driving productivity and innovation in a constrained environment. Join this session where we will focus on the important ways in which CSCOs and supply chain leaders can gain an edge on complexity to serve the needs of their businesses and customers.

Monday, May 08, 2023 / 10:45 AM - 11:30 AM EDT

Refreshment Break

Join us for refreshments in a brief break following keynote.

Monday, May 08, 2023 / 10:45 AM - 07:00 PM EDT

Supply Chain Xpo Open Hours

Visit the Supply Chain Xpo to evaluate industry offerings that can move your business forward. Engage with your peers, Gartner experts, and exhibitors. Attend a stage session to see technology in action.

Monday, May 08, 2023 / 11:30 AM - 12:00 PM EDT

Everything Video Games Teach Us About Smart Manufacturing

Simon Jacobson, VP Analyst, Gartner

The first video game, Pong, was released in the 1970s. Video games have since expanded: plotlines, generations of technologies, and ecosystems of players. The path of smart manufacturing is similar. Newly emerging technologies have provided a vignette into the future of manufacturing and exposed a world of complexity between different players and corporate objectives. This session uses parallels between these two to demonstrate how the end results of smart manufacturing are achievable.

Monday, May 08, 2023 / 11:30 AM - 12:00 PM EDT

Mastering Uncertainty: The Rise of Resilient Supply Chain Planning

Noha Samara, Director Analyst, Gartner

Traditional planning does not cope with complexity and uncertainty, which calls for a new approach — resilient planning. This session will explore what resilient planning is and how a company can leverage and combine new and emerging technologies allied with a paradigm shift in thinking to enable resilient planning for their supply chain.

Monday, May 08, 2023 / 11:30 AM - 12:00 PM EDT

Measure and Manage an Outcome-Based Supplier Diversity Program

Lindsay Azim, Sr Principal Analyst, Gartner

Eighty four percent of procurement leaders measure success of their supplier diversity programs by tracking the percentage of spend allocated to diverse suppliers. This session will explore why our current approach to supplier diversity is flawed and a new path forward to measure and manage outcome-based programs that create sustained value and tie diversity impact to ESG goals.

Monday, May 08, 2023 / 11:30 AM - 12:00 PM EDT

Signature Series: The Path to Reinvention to the Supply Chain of the Future

Miguel Cossio, Director Analyst, Gartner

During the past few years of heightened disruption, the focus on, and recognition of, supply chain value increased. This session discusses what high-performing supply chains plan to evolve over the next three-to-five years to increase value recognition, including commercial innovation, authentic sustainability, real-time decision execution and human-centric work design.

Monday, May 08, 2023 / 11:30 AM - 12:00 PM EDT

The Decoupling of Global Supply Chains — Separating Fact From Fiction

Kamala Raman, VP, Team Manager, Gartner

After widespread supply chain constraints and increased governmental policy action to secure national supply chains, supply chain decoupling is definitely back in the news. Join your peers to discuss Gartner's latest findings in the space and discuss your questions and concerns in an interactive setting.

Monday, May 08, 2023 / 11:30 AM - 12:00 PM EDT

The Power of "C": A Recipe for Better Decision Making

Noha Tohamy, Distinguished VP Analyst, Gartner

What makes for a good decision? Its timeliness, accuracy, desired outcome or ability to capitalize on fleeting business opportunities? Leaders have discovered that the secret sauce to achieving their goals is making connected, contextual and continuous decisions. In this session we will explain how your organization can reengineer decision-making though clearer decision rights and improved collaboration.

Monday, May 08, 2023 / 11:30 AM - 12:00 PM EDT

You Spin Me Right Round: How to Master Reverse Logistics

Tom Enright, VP Analyst, Gartner

Supply chains have always been built to excel at go-to-market logistics and less at managing products that come back from buyers. This session will articulate how companies across various industries can master reverse logistics, covering topics such as operational structure, governance, metrics, cost management, improving resale rates and the buyer's experience.

Monday, May 08, 2023 / 11:30 AM - 12:00 PM EDT

The Future of Frontline Work

For frontline workers, there's a future with more location flexibility and definitely more time flexibility. But flexibility is not the entirety of the future of work. This session will look at the impact of technology (especially AR and VR), new employment models, evolving business models and other substantial shifts in how frontline work is done, by whom & what is it. We'll also look across industries including healthcare, retail, etc.

Monday, May 08, 2023 / 11:30 AM - 12:15 PM EDT

Ask the Expert: Cost of Quality

Lusi Zheng, Sr Director, Advisory, Gartner

Cost of quality can be a powerful communication and performance improvement tool. Come ask our expert your most pressing questions on how to build a business case, design a simple, effective model and drive adoption in your organization.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, May 08, 2023 / 11:30 AM - 12:15 PM EDT

Ask the Expert: Purposefully Plan for Sustainability

Brenda Westbrook, Sr Director Analyst, Gartner

This session will provide a forum to answer questions about how Supply Chain Planning Leaders can engage in supporting sustainability goal s. We will discuss topics including how publicly available ESG information can be leveraged in the planning process, how S&OP can be expanded to include ESG considerations in balancing objectives, and how all of this could support reporting and audit of published ESG goals.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, May 08, 2023 / 11:30 AM - 12:30 PM EDT

Contract Negotiation Clinic: Software as a Service

Yanni Karalis, VP Analyst, Gartner

IT leaders are seeing a proliferation of SaaS contracts. This interactive session will cover key SaaS contract terms and which ones to negotiate; identifying and negotiating hidden SaaS costs; and how to future-proof SaaS contracts. Although some Gartner advice will be imparted in this session, attendees should come prepared to contribute their experiences and ideas.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, May 08, 2023 / 11:30 AM - 12:45 PM EDT

CSCO Circle Leadership Exchange: Resilience and Risk Mitigation in a Polycrisis World

Geopolitical, economic and climatic events are occurring with greater frequency and severity, and they all directly impact the supply chain. Can companies plan and invest enough in resilience to mitigate all risks, and should they? Our panel will discuss the latest thinking on how companies are defending themselves, and planning for the future.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, May 08, 2023 / 11:30 AM - 01:00 PM EDT

Workshop: Engage Supply Chain Operations via COE to Balance Strategic Objectives and Operational Needs

Ken Chadwick, VP Analyst, Gartner

COE leaders have two contradictory fears — being perceived as an ivory tower detached from operations; and getting drawn into tactical activities detached from supply chain strategy. This session will explore how COEs can walk that tightrope of synergistic engagement with operations while producing deliverables that address strategic objectives.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, May 08, 2023 / 12:00 PM - 02:00 PM EDT

Attendee Lunch

Join other attendees for lunch and take advantage of the opportunity to network and catch up on the day's activities so far.

Monday, May 08, 2023 / 12:30 PM - 01:00 PM EDT

2027 Supply Chain Sustainability Predicts

Sarah Watt, VP Analyst, Gartner

How should CSCOs prepare their organizations for the sustainability expectations of tomorrow? In this session, we will look at trends likely to shape supply chain sustainability strategy between now and 2030. Using a series of data points and case studies, we will demonstrate how new sustainability focus areas will accelerate for supply chain leaders.

Monday, May 08, 2023 / 12:30 PM - 01:00 PM EDT

CSCO Strategies for Leading Through Risk and Recession

There have been four global recessions since 1948, but the looming recession will be unlike any other given the challenges of the last three years of surging demand, supply constriction and record inflation levels. This session will help CSCOs successfully navigate recessionary conditions, stabilize their supply chains and secure talent so they are in an even stronger position in the future.

Monday, May 08, 2023 / 12:30 PM - 01:00 PM EDT

Forget the "Great Resignation" — Has the "Quiet Quit" Crept Into Your Logistics Team?

Jose Reyes, Sr Director Analyst, Gartner

The Great Resignation has had a seismic impact on logistics talent. However, the Quiet Quit is far more dangerous. Logistics is a dynamic people-driven function but the industry is falling prey to a new approach from logistics talent where employees only do the job that they’re being paid to do, without taking on extra duties. This session will show logistics leaders how to recognize and address the Quiet Quit.

Monday, May 08, 2023 / 12:30 PM - 01:00 PM EDT

Improve Effectiveness by Expanding Quality Measurement Beyond Functional Responsibilities

Marco Sandrone, Sr Director Analyst, Gartner

Quality leaders often measure their performances with a functional focus, missing a foundational consideration: do customers or consumers care about first-pass yield or supplier quality? Probably not. This session will help quality leaders improve their effectiveness by selecting quality metrics based on the audience they want to address and the decisions they want to facilitate.

Monday, May 08, 2023 / 12:30 PM - 01:00 PM EDT

Leverage the Power of Governance and Operating Models Before Your Next Reorg

Fareen Mehrzai, Sr Director Analyst, Gartner

Leaders often default to organizational redesign when looking to resolve problems deemed to be “structure-related,” but this can be costly, time-consuming and overly complicated. Supply Chain and Procurement leaders can use this research to discover lower-effort, less obtrusive solutions in their operating models and governance.

Monday, May 08, 2023 / 12:30 PM - 01:00 PM EDT

Market Trends and Vendor Insights for WMS Systems 2023

Dwight Klappich, VP Analyst, Gartner

This session will explore market trends impacting the warehouse management systems (WMS) market place. This session will also look at the factors and market conditions that influence Gartner's WMS Magic Quadrant and Critical Capabilities. Finally this session will examine the key issues that are influencing the evolution from WMS to warehouse operations management.

Monday, May 08, 2023 / 12:30 PM - 01:00 PM EDT

Me, Myself and I: Prepare Your Supply Chain for the Personalization Trend

Thomas O'Connor, VP, Team Manager, Gartner

Research shows that almost 80% of consumers are more likely to make repeat purchases from brands that offer personalization. It's not surprising that many organizations actively work on new ways to make their products more personal for consumers. This session will explore the opportunities and pitfalls of personalization and what capabilities supply chains need to develop.

Monday, May 08, 2023 / 12:30 PM - 01:00 PM EDT

Make the Case to Invest in SCP Technologies

Cristina Carvallo, Director Analyst, Gartner

High-tech and industrial companies have aspirations to achieve higher levels of SCP maturity, but many are hampered with inadequate technology to support their goals. Many find that they are unable to get the appropriate investment from stakeholders to support a SCP technology transformation. This session will help attendees build the case for why they should invest in SCP technologies.

Monday, May 08, 2023 / 12:30 PM - 02:00 PM EDT

Supply Chain Xpo Dessert Reception

Visit the Supply Chain Xpo to evaluate industry offerings that can move your business forward. Engage with your peers, Gartner experts, and exhibitors. Attend a stage session to see technology in action.

Monday, May 08, 2023 / 02:00 PM - 02:30 PM EDT

Solution Provider Sessions

More details to come!

Monday, May 08, 2023 / 03:00 PM - 03:30 PM EDT

Future Planning Organization for Agility

Lusi Zheng, Sr Director, Advisory, Gartner

This session is intended to discuss how planning organizations are evolving in order to gain agility and resilience.

Monday, May 08, 2023 / 03:00 PM - 03:30 PM EDT

Three Leadership Actions for Overcoming Organizational Barriers to Profitable Growth

Paul Lord, Sr Director Analyst, Gartner

Supply chains will continue to experience unanticipated disruptions and market constraints. In addition to navigating these headwinds, CSCO’s must diagnose and overcome challenging stakeholder dynamics that plague organizations under all conditions. This session will provide actionable insights for CSCO's to mitigate and overcome the most prominent barriers to optimized supply chain performance.

Monday, May 08, 2023 / 03:00 PM - 03:30 PM EDT

Don't Design a Product Without Designing the Supply Chain

Vicky Forman, Director Analyst, Gartner

When introducing new products, having a supply chain that is ready to support from day one is essential. Supply chain design changes take time, so it must not be left to the last minute before launch. This session will help you understand how supply chain design can be incorporated into the NPI process, along with the key benefits and processes involved.

Monday, May 08, 2023 / 03:00 PM - 03:30 PM EDT

Fantasy or Reality: Logistics' Ability to Contribute to Net Zero

Laura Rainier, Sr Director Analyst, Gartner

What will it take for logistics to meet ambitious decarbonization goals? We will look beyond the conventional approaches to the less conventional ones, which will lead to rapid decarbonization. We will highlight the hard questions that must be addressed to make progress.

Monday, May 08, 2023 / 03:00 PM - 03:30 PM EDT

Future of Life Science Supply Chain

Maria Nieradka, VP Analyst, Gartner

Explore insights and trends on how life science companies are innovating and preparing for future growth and performance; focusing on access and affordability to patients around the world.

Monday, May 08, 2023 / 03:00 PM - 03:30 PM EDT

Going Beyond Supply Chain Operational Excellence With Commercial Innovation

Pierfrancesco Manenti, VP Analyst, Gartner

Commercial innovation is a novel way for the supply chain to grow the top line by developing offerings above and beyond the product. To realize it, CSCOs must focus on three capabilities: unleashing an agile operating model with real-time decision-making execution, monetize capabilities through supply chain as a service offering and sense customers needs and wants via digital twin of the customer.

Monday, May 08, 2023 / 03:00 PM - 03:30 PM EDT

Top Trends and Challenges Shaping Procurement Leader Priorities

Ryan Polk, Director Analyst, Gartner

For decades, procurement leaders have been focused on transforming their teams. Success has never come easy, and emerging trends make it even more challenging today. To successfully navigate today's dynamic world, procurement leaders must identify the most critical emerging trends impacting their function, unpack the challenges they pose, and prioritize the key actions in response.

Monday, May 08, 2023 / 03:00 PM - 03:45 PM EDT

Roundtable: Acquire, Develop and Retain Analytics Talent

Noha Tohamy, Distinguished VP Analyst, Gartner

Developing, motivating and retaining your current analytics talent are as critical as attracting top recruits. Come to this roundtable to share with peers best practices, common challenges and learnings on how to build a strong talent pipeline and increase your overall analytics bench strength.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, May 08, 2023 / 03:00 PM - 03:45 PM EDT

Roundtable: Changes to Implement in Your Planning Organization When Going Direct to Consumer

Xiaoshun Sue Grant, Director Analyst, Gartner

In this session, we will discuss considerations and changes needed for the planning organization to be ready to go direct to consumer. This session covers changes in the planning strategy, organization structure, and planning processes and metrics to effectively run in a D2C model.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, May 08, 2023 / 03:00 PM - 03:45 PM EDT

Roundtable: How Do I Partner With My Strategic Suppliers to Navigate Disruption?

Andrea Greenwald, Sr Director, Advisory, Gartner

Strategic third-party relationships have been strained for over three years in the wake of disruption. Attend this roundtable to discuss with peers a range of tactics to collaborate with strategic suppliers, from relationship tactics to building trust, to recommending contractual terms and weathering future storms.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, May 08, 2023 / 03:00 PM - 04:00 PM EDT

Contract Negotiation Clinic: Open Book, Closed Book, No Book at All — How to Negotiate the Best Commercial Terms With Your 3PL

David Gonzalez, VP Analyst, Gartner

Structuring the best commercial deal is the foundation of every shipper and 3PL relationship. How do you reach a mutually equitable agreement when the parties are often diametrically opposed? Join this contract negotiation clinic and discover how to negotiate gain share mechanisms, outcome-based commercials and the age-old dichotomy of when and how to apply open book or closed book pricing.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, May 08, 2023 / 03:00 PM - 04:30 PM EDT

Workshop: Navigate Ambiguity in Communicating a Sustainability Initiative’s ROI

Heather Wheatley, Sr Director Analyst, Gartner

Lindsay Azim, Sr Principal Analyst, Gartner

Knowing where to start to estimate the ROI of a sustainability initiative can be difficult. In particular, the financial benefits of different sustainability initiatives can be hard to quantify. Join this workshop to understand the benefits of your initiative that align with broader business goals and develop a plan to navigate and communicate ambiguity.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, May 08, 2023 / 03:00 PM - 05:00 PM EDT

CSCO Circle Research Discussion: Human, Not Digital, Visibility and Analytics: A Powerful Solution to the Digital Dilemma

Suzie Petrusic, Director, Research, Gartner

Supply chain professionals rely on digital technology to help inform their decisions for many different business objectives, from recovering from disruptions to customer experience to cost optimization. But rarely are CSCOs satisfied with the the returns on their digital investments. Join this session to learn about a new approach to digital technology that will multiply the decision-making power of your supply chain.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, May 08, 2023 / 03:30 PM - 04:00 PM EDT

Refreshment Break

Join us for refreshments in a brief break between sessions.

Monday, May 08, 2023 / 04:00 PM - 04:30 PM EDT

Solution Provider Sessions

More details to come!

Monday, May 08, 2023 / 05:00 PM - 05:30 PM EDT

Beyond Complaints: A New Approach to Customer Quality

Ankur Mehta, Director, Advisory, Gartner

Quality leaders are caught between two trends: 1) Internally, a shifting definition of "quality" means their remit is expanding beyond typical "QA/QC" tasks; and 2) Externally, customer expectations are evolving to expect higher product quality.
In this session, quality leaders will learn how to determine expectations to drive greater returns and implement new approaches with case studies from leading quality organizations.

Monday, May 08, 2023 / 05:00 PM - 05:30 PM EDT

Expect the Unexpected: The Future of Supply Chain Planning

Pia Orup Lund, Sr Director Analyst, Gartner

What happens when our well-known, traditional planning processes (IBP, S&OP, S&OE) aren't fit for a fight anymore? In this session, we'll introduce the concept of decision-centric planning, where we challenge you to rethink how you will plan in the future using technology as an enabler. Prepare to be provoked!

Monday, May 08, 2023 / 05:00 PM - 05:30 PM EDT

Improve SCP Performance by Differentiating Metrics Based on Four Planning Horizons

Marco Sandrone, Sr Director Analyst, Gartner

Defining metrics by planning horizons is a key success factor for effective decision making. However, few supply chain planning leaders do it well. This session helps supply chain planning leaders identify which metrics best fit with strategic planning, S&OP, S&OE and operations execution.

Monday, May 08, 2023 / 05:00 PM - 05:30 PM EDT

Mitigate Demand Risk Through a Digital Twin of the Customer

Beth Coppinger, Sr Director Analyst, Gartner

The impact of being unable to forecast customer expectations for new products, predict upside or downside demand variations, or align supply to demand risk has led CSCOs to invest in creating a digital twin of customers. DToC simulates how a customer reacts given a specific set of ecosystem parameters, conditions, and control or input signals. It helps supply chain organizations fulfill customer demand for products or services, resulting in increased revenue and lasting customer relationships.

Monday, May 08, 2023 / 05:00 PM - 05:30 PM EDT

Organize to Accelerate Your Digital Strategy

Ken Chadwick, VP Analyst, Gartner

Deployment of digital strategies, and the subsequent change management, is a constant struggle for supply chain leaders. Success lies in organizing to design, deploy and support digital initiatives across the business. This session will introduce top practices leading companies are using to organize leadership and staff to achieve their digitalization objectives.

Monday, May 08, 2023 / 05:00 PM - 05:30 PM EDT

Unlocking Supplier Innovation: Capturing Greater Value Through Deeper Supplier Collaboration

Meghan O'Doherty, Director, Advisory, Gartner

Supplier innovation is an often overlooked tool in Procurement’s toolkit, capable of solving evergreen business challenges as well as countering market and geopolitical disruptions. The latest research from Gartner's Procurement Research Team delves into what procurement leaders can do to make sure they are getting the most value possible out of supplier innovation, including how to source innovation ideas and how to decide which innovations to pursue.

Monday, May 08, 2023 / 05:00 PM - 05:30 PM EDT

Watch Out for Disruptors — Wondering What's Next in Digital Commerce?

Claudia Clemens, Sr Director Analyst, Gartner

The world of digital commerce is changing and consumer expectation is evolving. Organizations must be aware of these trends and foresee what's ahead. Businesses need to adapt their supply chains in order to meet the ever evolving consumer expectations and stay one step ahead of their competitors in digital commerce. This session will provide the latest digital commerce trends.

Monday, May 08, 2023 / 05:00 PM - 05:30 PM EDT

You Can't Run and You Can't Hide: How to Identify and Plan For Logistics Risk and Disruption

Brian Whitlock, Sr Director Analyst, Gartner

Risk and disruption have been key themes in logistics for the past two years, and they are likely to continue into the future, if not accelerate. Logistics leaders should join this session to learn how to identify potential future risks associated with logistics networks, and how to plan mitigation strategies to overcome these disruptions.

Monday, May 08, 2023 / 05:00 PM - 05:45 PM EDT

Ask the Expert: Troubleshooting Roadblocks on the Road to Sustainable Packaging

John Blake, Sr Director Analyst, Gartner

Supply chain leaders are either faced with the challenge of delivering sustainable packaging commitments or defining their organizations' sustainable packaging strategy. In this session, participants can ask Gartner's packaging expert how to identify and navigate their challenges in delivering and setting sustainable packaging goals.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, May 08, 2023 / 05:00 PM - 05:45 PM EDT

Roundtable: Creating Strategic Advantage Through Manufacturing Make vs. Buy Decisions

Sam New, Sr Principal Analyst, Gartner

Risk events, evolving business models and other factors necessitate changes in "supply chain outsourcing" decision making. This roundtable discussion is designed to help manufacturing leaders discuss the optimization and trade-offs associated with outsourcing some or all manufacturing functions to a third-party provider.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, May 08, 2023 / 05:00 PM - 05:45 PM EDT

Roundtable: How Do I Prepare My Customer Fulfillment Function for Automation?

Kevin Otto, Sr Director Analyst, Gartner

Customer fulfillment leaders are evaluating how tools like RPA can enhance their productivity. It is essential that foundational business processes be in place and streamlined to realize the full benefits of order-to-cash automation. Learn how your peers addressed topics, including customer segmentation, master data management and process mapping, to lay the groundwork for automation.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, May 08, 2023 / 05:30 PM - 07:00 PM EDT

Supply Chain Xpo Networking Reception

Join us for a networking reception on the Supply Chain Xpo where you can engage with your peers, Gartner experts, and exhibitors while enjoying delicious food and beverages. Evaluate industry offerings that can move your business forward. Attend a stage session to see technology in action.

Tuesday, May 09, 2023 / 07:00 AM - 08:30 AM EDT

Attendee Breakfast

Join other attendees for breakfast before the day's sessions.

Tuesday, May 09, 2023 / 07:00 AM - 07:30 PM EDT

Registration and Information

Registration and Information hours for the day

Tuesday, May 09, 2023 / 09:00 AM - 09:45 AM EDT

Guest Keynote: Victory Through Teamwork

Mike Krzyzewski, Head Men's Basketball Coach, Duke University (1980 – 2022),

Using the insights, inspirations and proven principles he has applied to his legendary teams and coaching career, Mike Krzyzewski reveals clear, passionate guidelines on reaching for and achieving success. As a coach, Krzyzewski's goal and strength has been to instill motivation—for each individual and for the team—to have every individual in a positive state of mind, utilizing abilities to their fullest, and not afraid to fail. Krzyzewski details the keys to his success—motivational techniques, leadership skills, powerful teamwork strategies, steps for building confidence, the vital impact of trust and communication—that can be applied to every level of personal and professional endeavor. Krzyzewski shares the insights he's gained not only on the basketball court, but also as part of his work with Duke University’s Fuqua School of Business and the recently established The Fuqua/Coach K Center of Leadership & Ethics, where Coach K serves as executive-in-residence, teaching and writing on leadership and ethics during the off-season.

Tuesday, May 09, 2023 / 09:45 AM - 10:30 AM EDT

Refreshment Break

Join us for refreshments in a brief break following keynote.

Tuesday, May 09, 2023 / 09:45 AM - 07:00 PM EDT

Supply Chain Xpo Open Hours

Visit the Supply Chain Xpo to evaluate industry offerings that can move your business forward. Engage with your peers, Gartner experts, and exhibitors. Attend a stage session to see technology in action.

Tuesday, May 09, 2023 / 10:30 AM - 11:00 AM EDT

Achieve Smart Manufacturing Goals by Rethinking How You Think About Supply Planning

Amber Salley, Sr Director Analyst, Gartner

Tighter alignment between supply chain planning and smart manufacturing initiatives can help supply chain achieve their goals of operational excellence. Building a bridge with supply planning can lead to reductions in variability and more closely align your company's strategic goals and objectives with smart manufacturing goals.

Tuesday, May 09, 2023 / 10:30 AM - 11:00 AM EDT

Break the Cycle of Chaotic Reaction: Build Your Scenario Planning Muscle

Cristina Carvallo, Director Analyst, Gartner

Supply chain planning leaders have had to double down on planning capabilities that support faster, more informed decision-making given the constant state of disruption. In the absence of this, the supply chain is stuck in a constant state of chaotic reaction. This session will help to uncover the breaking points in your supply chain and give you tools to build your scenario planning capabilities and infrastructure to put you in the best position to plan for disruption.

Tuesday, May 09, 2023 / 10:30 AM - 11:00 AM EDT

Building a Strategy for Procurement is an Exercise in Deciding What Not to Do

Thomas Pocock, Sr Director, Advisory, Gartner

The variety of business challenges that procurement leaders are expected to help their organization solve, has made prioritization increasingly difficult for heads of procurement. This session will showcase leading approaches to “filtering out the noise” for heads of procurement, while ensuring that they are able to present a succinct and compelling strategy for their function and showcase the full range of value they can add for the organization.

Tuesday, May 09, 2023 / 10:30 AM - 11:00 AM EDT

Let the C-Suite See You: Mastering the Art of Storytelling

Lindsay Azim, Sr Principal Analyst, Gartner

Communication stalemates are a constant roadblock for CSCOs trying to drive change, secure resources, and achieve results in today's human-centric world. It is time to change how you communicate your messages to your peers and the board. Learn how to amplify your communication skills to be heard and let the C-Suite see you as an integral executive leader.

Tuesday, May 09, 2023 / 10:30 AM - 11:00 AM EDT

Movers, Shakers and Future Rain Makers: The How and Who of 3PLs Transforming Logistics

David Gonzalez, VP Analyst, Gartner

The 3PL community is often criticized for its lack of innovation and thought leadership and admittedly not every 3PL challenges the status quo of the industry. Join this session and find out why this perceived lack of innovation from some in the 3PL community is unfounded and inaccurate. Uncover which 3PLs are pioneering new solutions in an industry that is notoriously lacking in innovation.

Tuesday, May 09, 2023 / 10:30 AM - 11:00 AM EDT

Retailers — Great at Finding Problems, Not So Good at Fixing Them. Here's How You Can Change That

Tom Enright, VP Analyst, Gartner

The issues faced by the retail industry has steadily increased over time, with many historical issues still unresolved. As the industry comes under threat from new selling channels, the growth of e-commerce and increasing consumer returns, only the very best supply chain leaders can buck the trend. This session will show the capabilities and credibility you need to become your company's superhero.

Tuesday, May 09, 2023 / 10:30 AM - 11:00 AM EDT

Signature Series: CEO Concerns 2023 – Implications and Actions for CSCOs

Ken Chadwick, VP Analyst, Gartner

CEOs must meet the dual challenges of growing the business while responding to the challenges of evolving markets. This presentation will review our most recent insight on the challenges and priorities of the CEO, and how supply chain leaders can respond to support the needs of the business.

Tuesday, May 09, 2023 / 10:30 AM - 11:00 AM EDT

The State of Healthcare Provider Supply Chain Organization Design 2023: Post Pandemic Review

Eric O'Daffer, VP Analyst, Gartner

This session shares the interpreted results of Gartner's Healthcare Provider Supply Chain Organization Design and GPO Study post-pandemic. An update of a 2019 Organizational Design study, this one takes a longitudinal view on what has changed and adds new sections on ESG, Data Analytics and Resiliency to the mix. Learn what new areas are growing in span of control, new reporting relationships and how the nature of GPO relationships have changed.

Tuesday, May 09, 2023 / 10:30 AM - 11:15 AM EDT

Ask the Expert: Supply Chain Risk Appetite — What Is It and How Can It Be Used?

Heather Wheatley, Sr Director Analyst, Gartner

We are increasingly using the term "risk appetite" to define how much risk we want to take. But what does that mean in practice? What existing appetite for risk do we have, and what happens when a risk is outside our appetite?

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, May 09, 2023 / 10:30 AM - 11:15 AM EDT

Roundtable: A Peer Exchange on the Latest in Quality Management

Lusi Zheng, Sr Director, Advisory, Gartner

Ankur Mehta, Director, Advisory, Gartner

Many trends are reshaping the way leaders manage quality. This is an opportune time to discuss where quality should go and how to get there. Please join this roundtable to share the latest challenges and practices in quality management with peers.
This session is for quality leaders only.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, May 09, 2023 / 10:30 AM - 11:15 AM EDT

Roundtable: How to Effectively Engage Suppliers on Sustainability

Miguel Cossio, Director Analyst, Gartner

Procurement leaders are uniquely positioned in enabling their organization's ESG and sustainability agenda, and expectations of the function are higher than ever. Come to this session to engage with your peers and Gartner analysts, and learn how other organizations are prioritizing, incentivizing and supporting suppliers to tackle the complex challenge of engaging suppliers to deliver on sustainability objectives.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, May 09, 2023 / 10:30 AM - 11:15 AM EDT

CSCO Circle Roundtable: Creating a Compelling Digital Supply Chain Strategy and Roadmap

Pierfrancesco Manenti, VP Analyst, Gartner

Creating a compelling digital transformation strategy and roadmap is often a challenge for CSCOs. It requires answering 3 key questions : why? what? how? It requires documenting current gaps, identifying future state, and prioritizing initiatives to deliver business value. Attend this roundtable to discuss your challenges and learn from peers about best practices for creating a compelling supply chain digital strategy and roadmap that your board of directors will approve.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, May 09, 2023 / 10:30 AM - 11:30 AM EDT

Contract Negotiation Clinic: RTTVP – What to Except and What to Negotiate for the Best Total Value

Carly West, Sr Director Analyst, Gartner

Learn what to expect in a RTTVP contract along with some best practices for negotiating RTTVP contracts for the best total value from Gartner analysts and via discussion with your peers.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, May 09, 2023 / 10:30 AM - 12:30 PM EDT

Research Discussion: Accelerating Procurement's Digitization: Securing Procurement Technology and Crafting Change Management Plans

Meghan O'Doherty, Director, Advisory, Gartner

Too often, procurement organizations find their technology needs are deprioritized, delaying, limiting or even preventing digitization efforts. The Gartner procurement research team's latest study identifies why this happens, what procurement can do differently to secure the technology it needs, and how to successfully navigate change management to get the most ROI out of those new tech investments.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, May 09, 2023 / 11:30 AM - 12:00 PM EDT

Solution Provider Sessions

More details to come!

Tuesday, May 09, 2023 / 12:00 PM - 02:00 PM EDT

Attendee Lunch

Join other attendees for lunch and take advantage of the opportunity to network and catch up on the day's activities so far.

Tuesday, May 09, 2023 / 12:15 PM - 12:45 PM EDT

Digital Business Impacts on Supply Chain

Michael Dominy, VP Analyst, Gartner

Since 2015, we have been analyzing the digital business impacts on supply chain. Join this session to hear what we’ve learned, what it means to you and how you should be preparing.

Tuesday, May 09, 2023 / 12:15 PM - 12:45 PM EDT

Don't Treat Your Demand Plan as Disposable — Protect and Nurture It

Marko Pukkila, VP Analyst, Gartner

Monthly demand planning in many companies is still a zero-based planning process. The demand plan is built from ground up each month, and all past insights are lost in the process. This session discusses an incremental demand planning process that aims to protect the master plan, builds on existing planning intelligence and achieves more efficient exception based demand planning process.

Tuesday, May 09, 2023 / 12:15 PM - 12:45 PM EDT

How to Build a Tail-End Spend Supply Chain Strategy to Drive Cost Optimization

Yanni Karalis, VP Analyst, Gartner

Supply chain leaders have prioritized sourcing from their top suppliers, which has led to a sprawl of smaller suppliers entering the organization, increasing risk and rogue spending. They must address the untapped area of tail spend while educating senior leadership on the importance of managing it. This session provides step-by-step guidance on how to build such a cost optimization strategy.

Tuesday, May 09, 2023 / 12:15 PM - 12:45 PM EDT

Intralogistics Smart Robots: What's Your Flavor of the Day

Dwight Klappich, VP Analyst, Gartner

Gartner research finds that a majority of supply chain organizations plan to adopt some form of intralogistics smart robot. However, many are overwhelmed with all the different options in the market. This session will help attendees make sense of the Intralogistics smart robot solution and provider landscape.

Tuesday, May 09, 2023 / 12:15 PM - 12:45 PM EDT

Simplify Complexity Using Modularity and Composability

KC Quah, Sr Director Analyst, Gartner

As complexity increases it becomes harder and harder to make decisions at the speed of business. This presentation will demonstrate how you can decouple the ability to evolve capabilities with growing complexity.

Tuesday, May 09, 2023 / 12:15 PM - 12:45 PM EDT

Trends in Sourcing and Procurement Applications

Kaitlynn Sommers, Sr Director Analyst, Gartner

This session will cover emerging trends to watch out for in the procurement and sourcing applications space.

Tuesday, May 09, 2023 / 12:15 PM - 12:45 PM EDT

Your Supply Chain Employees Will Leave: Here's How to Embrace Turnover

Caroline Chumakov, Director Analyst, Gartner

Your best employees are leaving your organization and, as CSCO, you couldn’t be happier. The future-focused CSCO will recognize that turnover has its benefits. Employees can experience skill stagnation and decreased satisfaction with work. Rapidly-shifting skill needs and hybrid work models are upending the traditional employment contract. CSCOs seeking to thrive in a high-turnover future will need to flip their talent strategies on their heads.

Tuesday, May 09, 2023 / 12:30 PM - 02:00 PM EDT

Supply Chain Xpo Dessert Reception

Visit the Supply Chain Xpo to evaluate industry offerings that can move your business forward. Engage with your peers, Gartner experts, and exhibitors. Attend a stage session to see technology in action.

Tuesday, May 09, 2023 / 02:00 PM - 02:30 PM EDT

Combating Enterprise and Ecosystem Cyber Security Threats

Brian Schultz, Sr Director Analyst, Gartner

Leaders stand at the intersection of two colliding forces, the extensive digitization of operations and the increasing threat of cyber attack. CSCOs have a false sense of security, because if their supply chains haven’t already been compromised, they likely will be.

Tuesday, May 09, 2023 / 02:00 PM - 02:30 PM EDT

Effective Master Data Management: The Cornerstone of Order-to-Cash Efficiency

Kevin Otto, Sr Director Analyst, Gartner

Master data management programs are essential to the consistent flow of accurate, up-to-date information throughout the order-to-cash process. Still, many organizations struggle to implement an effective governance model. We describe best practices and practical steps to drive improvements.

Tuesday, May 09, 2023 / 02:00 PM - 02:30 PM EDT

How Best-in-Class Healthcare Providers Implement Supply Chain Risk and Resiliency Initiatives

Maria Nieradka, VP Analyst, Gartner

Healthcare provider clients are facing challenges related to managing risk and building resiliency in their supply chain. This breakout session will help supply chain leaders identify and understand how to implement risk and resiliency initiatives. This session outlines a four-step process for healthcare providers to build supply chain resiliency with a focus on data, systems, dashboards and collaboration.

Tuesday, May 09, 2023 / 02:00 PM - 02:30 PM EDT

Key Strategies for an Effective Portfolio Optimization Framework

Lusi Zheng, Sr Director, Advisory, Gartner

Before 2019 many companies grew by expanding the number of SKUs in the market. After COVID-19, when manufacturing capacity was constrained because of labor shortage, companies had to prioritize items with higher margin or with a strategic position in the market resulting in cutting the tail. There has been a shift on growing through SKU optimization, which means having the right mix of volume and margins.

Tuesday, May 09, 2023 / 02:00 PM - 02:30 PM EDT

Market Trends and Vendor Insights for Manufacturing Execution Systems 2023

Rick Franzosa, Sr Director Analyst, Gartner

The global MES market is a foundational building block of smart manufacturing strategies and digital business for manufacturers. Disruptive technologies such as IoT, connected worker solutions and low-code application platforms, as well as mergers and aquisitions are shaking up the market landscape. Supply chain technology leaders should use this session to understand the dynamics of the enterprise MES/MOM market.

Tuesday, May 09, 2023 / 02:00 PM - 02:30 PM EDT

Retailers: The Top Supply Chain Trends Driving Adaption and Innovation

Thomas O'Connor, VP, Team Manager, Gartner

The foundations of the retail industry continue to evolve and supply chain leadership must keep pace. In this critical session we will explore some of the top supply chain trends in the retail industry, how leaders are driving these trends or evolving in response to them and what you can do to keep pace.

Tuesday, May 09, 2023 / 02:00 PM - 02:30 PM EDT

Signature Series: Trends Driving the Supply Chain Top 25 in 2023 and Beyond

Pia Orup Lund, Sr Director Analyst, Gartner

Gartner's Supply Chain Top 25 companies sense and respond to trends more quickly than their peers. In this session, attendees will learn about the trends that Top 25 companies are responding to and what capabilities differentiate these leading companies.

Tuesday, May 09, 2023 / 02:00 PM - 02:45 PM EDT

Ask the Expert: What Type of SC Technologies Are Most Appropriate for My SCP Needs

Amber Salley, Sr Director Analyst, Gartner

There are many different technologies that can be leveraged by companies to achieve their supply chain planning objectives and aspirations. Attendees in this session will gain insight on what types of technologies are available and what specific use cases have been observed for the different technology types.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, May 09, 2023 / 02:00 PM - 02:45 PM EDT

Roundtable: Trends in Nearshoring - Separating the Leaders From the Rest

Kamala Raman, VP, Team Manager, Gartner

Nearshoring was all the rage at the height of supply chain constraints in 2021-22. This roundtable will be an interactive opportunity to discuss your experiences with regionalization/nearshoring and learn from the experiences of your peers.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, May 09, 2023 / 02:00 PM - 02:45 PM EDT

Ask the Expert: How Will Machine Customers Impact the Supply Chain?

Don Scheibenreif, Distinguished VP Analyst, Gartner

In this Ask the Expert Session, Don Scheibenreif and Pierfrancesco Manenti will discuss the implications of machine customers on the supply chain and answer questions from the group.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, May 09, 2023 / 02:00 PM - 03:30 PM EDT

CSCO Circle Workshop: Building a Net-Zero Supply Chain Strategy

Lindsay Azim, Sr Principal Analyst, Gartner

Organizations are making bold commitments to achieve net-zero GHG emissions. CSCOs are in the spotlight for emission reductions in the value chain, but don’t have a plan to reach these goals. This interactive session will use Gartner tools and templates to develop a strategic roadmap to net zero.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, May 09, 2023 / 02:00 PM - 04:00 PM EDT

Research Discussion: Realistic Delivery: Rightsizing Last-Mile Customer Expectations for Business Delivery

Sam Berndt, Sr Director, Research, Gartner

Many organizations are struggling with unreasonable expectations around last mile. Your business customers are familiar with the level of last-mile service they receive, and are frustrated that B2B last mile feels antiquated by comparison. This session will discuss these expectations and their implications, and provide a viable path forward for B2B to feel like B2C, without the same level of investment.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, May 09, 2023 / 03:00 PM - 03:30 PM EDT

Solution Provider Sessions

More details to come!

Tuesday, May 09, 2023 / 04:00 PM - 04:30 PM EDT

Case Study: Prioritized Customer Experience Operating Model

Customer experience initiatives in quality are haphazardly tacked-on to existing initiatives and workflows, eventually deprioritized for product quality. Quality leaders will learn how Johnson & Johnson transformed their quality operating model to prioritize and enhance customer experience.

Tuesday, May 09, 2023 / 04:00 PM - 04:30 PM EDT

Driving Growth via the Supply Chain: A Three-Part Recipe

Beth Coppinger, Sr Director Analyst, Gartner

The number one priority of CEOs is driving growth and CSCOs are increasingly called on to support this agenda. Delivering on the basics of on-time and in-full to drive customer satisfaction is no longer enough. Competitive advantage comes from driving excellence in CX to improve customer ease and ultimately deliver commercial innovation. Attendees will learn the three-part recipe for driving growth.

Tuesday, May 09, 2023 / 04:00 PM - 04:30 PM EDT

Fight Climate Change With AI, IoT and Blockchain

Kevin Lawrence, Director Analyst, Gartner

Everyone thinks of electric vehicles and renewable energy as the key technologies driving sustainability — and they do. But digital also plays a huge and so far underutilized role. Executives should use AI, IoT, blockchain and other digital technologies to make faster sustainability and ESG impact.

Tuesday, May 09, 2023 / 04:00 PM - 04:30 PM EDT

Strategies to Select Winning Products for the Circular Economy

Sarah Watt, VP Analyst, Gartner

Successful application of the circular economy relies on selecting the right products. In this stretching session, we will examine the key product, market, and financial and environmental attributes that must be assessed to discriminate between winning and losing circular economy products.

Tuesday, May 09, 2023 / 04:00 PM - 04:30 PM EDT

The Changing Face of International Trade and The Rebalancing of Logistics Strategies

Brian Whitlock, Sr Director Analyst, Gartner

China is projected to lose the number one position in global trade growth in 2023 onwards to ASEAN and South Asian countries. The IMF notes that with high inflation and slowing economies, trade’s power to accelerate growth, lower prices and diversify sources of key inputs is more crucial for companies and countries than it was before the present wave of crises. Logistics leaders should join this session to learn how they can take a leadership role in shaping this new direction.

Tuesday, May 09, 2023 / 04:00 PM - 04:30 PM EDT

The Evolution of Category Management

Ryan Polk, Director Analyst, Gartner

Rapid change, disruption and stakeholder pressure have made category management a top priority for procurement leaders. Leaders in this space are now redefining what category management is and its role within procurement. In this session, we will highlight key insights about how category management is evolving and what procurement leaders can do now to ensure success.

Tuesday, May 09, 2023 / 04:00 PM - 04:45 PM EDT

Roundtable: Developing the Future Manufacturing Workforce

Simon Jacobson, VP Analyst, Gartner

Current labor market constraints present an opportunity for organizations to reflect on future skill and competency requirements. Manufacturers want a workforce that can operate between the virtual and physical worlds seamlessly but they struggle to attract, up/reskill and retain talent. This lightly moderated roundtable is a unique opportunity for attendees to gather around a common challenge to share experiences and learn from one another.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, May 09, 2023 / 04:00 PM - 04:45 PM EDT

Roundtable: Increasing Supplier Diversity Spend in Health Systems

Andrea Greenwald, Sr Director, Advisory, Gartner

Health systems are feeling an increased pressure to build and expand supplier diversity programs within a short time horizon. Use this time to discuss with your peers on how to expand supplier diversity programs beyond GPO reporting to improve the health of local economies.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, May 09, 2023 / 04:00 PM - 04:45 PM EDT

Roundtable: Modern Day Slavery - Supply Chains' Biggest Challenge Yet Is Coming Down Like a Tsunami

Koray Kose, Sr Director Analyst, Gartner

Modern day slavery, forced labor and human trafficking is causing significant risk exposure to supply chains from material, reputational and compliance risks. Organizations might unknowingly contribute to this exploitation, risking their other CSR/ESG efforts to turn into "damaged goods" through their ecosystem exposure. This session aims to uncover the important steps companies should take and make this topic a C-level priority.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, May 09, 2023 / 04:00 PM - 04:45 PM EDT

CSCO Circle Roundtable: Dealing With Higher Employee Turnover as a Post-COVID-19 Reality

Dana Stiffler, Distinguished VP Analyst, Gartner

Gartner research shows that your post-COVID-19 employee turnover rates will be permanently higher by 15% to 20% on average. CSCOs must face this fundamental shift in employment markets head-on and renovate their mindsets and talent strategies to suit. This session provides a forum for lively discussion and creative solutions to address this latest supply chain talent disruption.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, May 09, 2023 / 04:30 PM - 05:15 PM EDT

Refreshment Break

Join us for refreshments in a brief break between sessions.

Tuesday, May 09, 2023 / 05:15 PM - 06:00 PM EDT

Guest Keynote: Everyday Future: Ignoring the Fluff and Making Things Happen

Magnus Lindkvist, Futurologist, Magnus Lindkvist AB.

Whenever "The Future" is mentioned as a title or theme, it conjures images of shiny gadgets, burning planets, and big words. Useful in books and movies. Less so for leaders and managers. In a real-time world, the future must be transformed from a tirade of clichés into a management tool.
Futurologist Magnus Lindkvist spent the pandemic years crafting actionable insights from how companies, entrepreneurs, and leaders made "future" an activity, not just a theory. Why is success toxic? What is exaptation and how can it spawn innovation? Why should we follow aliens? And what can we all learn from the Bee Gee's? Get answers to these questions and many more during Lindkvist's keynote session.

Tuesday, May 09, 2023 / 06:00 PM - 07:00 PM EDT

Supply Chain Xpo Networking Reception

Join us for a networking reception on the Supply Chain Xpo where you can engage with your peers, Gartner experts, and exhibitors while enjoying delicious food and beverages. Evaluate industry offerings that can move your business forward. Attend a stage session to see technology in action.

Wednesday, May 10, 2023 / 07:00 AM - 08:30 AM EDT

Attendee Breakfast

Join other attendees for breakfast before the day's sessions.

Wednesday, May 10, 2023 / 07:00 AM - 04:45 PM EDT

Registration and Information

Registration and Information hours for the day

Wednesday, May 10, 2023 / 09:00 AM - 09:45 AM EDT

Guest Keynote: Lead to Win: How to Be an Impactful, Influential Leader in Today's Environment

Carla Harris, Senior Client Advisor, Morgan Stanley

Carla Harris is Senior Client Advisor at Morgan Stanley, that’s true. But she is also a gospel recording artist, and author of three books: Expect to Win: 10 Proven Strategies to Surviving in the Workplace and Strategize to Win: The New Way to Start Out, Step Up, or Start Over in Your Career and Lead to Win.

In this presentation, Carla talks with audiences about the components of positioning yourself to maximize success as a leader in today's work environment. She elaborates on the eight pearls of intentional leadership: authenticity, building trust, creating other leaders, creating clarity, diversity, innovation, inclusivity and voice.

Wednesday, May 10, 2023 / 09:45 AM - 10:30 AM EDT

Refreshment Break

Join us for refreshments in a brief break following keynote.

Wednesday, May 10, 2023 / 09:45 AM - 01:30 PM EDT

Supply Chain Xpo Open Hours

Visit the Supply Chain Xpo to evaluate industry offerings that can move your business forward. Engage with your peers, Gartner experts, and exhibitors. Attend a stage session to see technology in action.

Wednesday, May 10, 2023 / 10:30 AM - 11:00 AM EDT

Case Study: Best Practices to Successfully Implement Supply Chain Merger for a Healthcare Provider System

Salil Joshi, Sr Director Analyst, Gartner

Many healthcare provider systems have gone through a mega-merger in the last few years. Supply chain leaders at these health systems are tasked with execution of the merger activity and consolidation of supply chain functions to optimize real value from the merger. This session will cover best practices implemented by a large health system with a focus on people, process and technology.

Wednesday, May 10, 2023 / 10:30 AM - 11:00 AM EDT

Case Study: Unlocking the Power of Data

Russell Shimp, Executive Director, WW PC Fulfillment Team, Lenovo

Data is the fuel in supply chain, however it is often unutilized. Actually, the focus is shifting from data to insights, and further to decisions and actions. This session will demonstrate how leading supply chain organizations have used data insights to support various use cases of decision intelligence.

Wednesday, May 10, 2023 / 10:30 AM - 11:00 AM EDT

Reflections from the Top 25 Supply Chains: Planning Trends Highlights

Noha Samara, Director Analyst, Gartner

This session highlights key supply chain planning trends and sheds light on great planning practices adopted by leading organizations and the Top 25 Supply Chains.

Wednesday, May 10, 2023 / 10:30 AM - 11:00 AM EDT

Return to the Horse and Cart: Growth in 1PL

Brian Whitlock, Sr Director Analyst, Gartner

Pre- and post-industrial revolution companies manufacture goods and deliver them directly to their customers using a horse and cart and later in motorized vehicles – 1PL. Today we have moved through 2PL, 3PL, 4PL and 5PL and more companies are building their own delivery networks and supply chain platforms to seize back control from highly outsourced logistics models to in-house commercial models.

Wednesday, May 10, 2023 / 10:30 AM - 11:00 AM EDT

Signature Series: Top Supply Chain Technology Trends

Simon Jacobson, VP Analyst, Gartner

This breakout will outline the key technology themes and emerging solutions that leading edge supply chain organizations' are adopting to address the competitive dynamics of their markets. This session will leverage Gartner's research to highlight the key issues driving investments in emerging supply chain technologies.

Wednesday, May 10, 2023 / 10:30 AM - 11:15 AM EDT

Ask the Expert: What ROI to Expect from RTTVP?

Carly West, Sr Director Analyst, Gartner

What ROI should you expect from a RTTVP? How much value should you be expecting RTTVP to deliver to your business? What practices or process should you put in place to realize more ROI?

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Wednesday, May 10, 2023 / 10:30 AM - 11:15 AM EDT

Roundtable: The Role of Planning Technology in Future Strategic Aspirations of the Company

Noha Tohamy, Distinguished VP Analyst, Gartner

According to the 2021 Gartner Supply Chain Transformation Drivers, Best Practices and Benefits Survey, supply chain planning is the function most impacted by digital transformation in the last three years. This roundtable will discuss challenges and best practices in leveraging digital transformation to achieve long-term strategic goals.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Wednesday, May 10, 2023 / 10:30 AM - 11:15 AM EDT

Ask the Expert: Delivering a Compelling Procurement Employee Value Proposition

Fareen Mehrzai, Sr Director Analyst, Gartner

Procurement leaders are struggling to attract and retain talent, that leads to a significant impact on their ability to deliver business priorities. To address high turnover and evolving employee preferences, procurement leaders are strengthening their employee value proposition. This roundtable will provide a platform for leaders to share insights into what is working, what is not and how a compelling EVP can be the key to the talent challenges.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Wednesday, May 10, 2023 / 10:30 AM - 11:15 AM EDT

CSCO Circle Roundtable: Customer Innovation and Growth —Supply Chain Is More Than a Cost Center

Beth Coppinger, Sr Director Analyst, Gartner

Eighty-nine percent of the board of directors (BoD) no longer see digital as a separate strategy but as an implicit part of the overall growth strategy. If your BoD is focused on driving growth, what is your supply chain doing to support that goal? In this session, we will discuss the barriers and opportunities to transform your supply chain into a growth driver.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Wednesday, May 10, 2023 / 10:30 AM - 12:00 PM EDT

Workshop: Ten Strategies to Build Sustainability Into Manufacturing DNA

Sarah Watt, VP Analyst, Gartner

Manufacturing is central to achieving enterprise sustainability ambitions and goals. Often, progress is hampered by aged infrastructure, a lack of capital investment and a failure to challenge conventional wisdom. In this session, we will identify the untapped potential of manufacturing to deliver sustainability goals and outline strategies to transform the DNA of manufacturing to benefit people, planet and profit.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Wednesday, May 10, 2023 / 11:30 AM - 12:00 PM EDT

Solution Provider Sessions

More details to come!

Wednesday, May 10, 2023 / 12:00 PM - 01:30 PM EDT

Attendee Lunch

Join other attendees for lunch and take advantage of the opportunity to network and catch up on the day's activities so far.

Wednesday, May 10, 2023 / 12:00 PM - 01:30 PM EDT

Supply Chain Xpo Dessert Reception

Join us for a dessert reception on the Supply Chain Xpo where you can engage with peers, Gartner experts, and exhibitors while enjoying delicious treats. Evaluate industry offerings that can move your business forward. Attend a stage session to see technology in action.

Wednesday, May 10, 2023 / 01:30 PM - 02:00 PM EDT

Achieve Stable Operations With a Balanced Supply Plan

Marko Pukkila, VP Analyst, Gartner

Manufacturing companies struggle in maintaining stable operations in their factories. Rapidly changing customer demands lead to frequent changeovers to the production schedules and equipment setups, resulting too much downtime and lost production capacity. In this session we talk about the effects of unbalanced and unrealistic supply plans being tossed over to the operations, and discuss how supply chain planning process can help improve operations stability.

Wednesday, May 10, 2023 / 01:30 PM - 02:00 PM EDT

Better Together: Overcome Barriers to Successful Ecosystem Collaboration

CSCOs face critical challenges beyond the ability of just one organization. Forty-four percent of supply chain leaders recognize ecosystem partnerships as key to addressing critical concerns, but most CSCOs report a high degree of difficulty in execution. This session explores the barriers to ecosystem success and the approaches that leading supply chain leaders take to overcome challenges, and share lessons on areas where industry ecosystem partnerships are working.

Wednesday, May 10, 2023 / 01:30 PM - 02:00 PM EDT

Lean Into Complexity and Uncertainty to Meet Scope 3 Goals

Laura Rainier, Sr Director Analyst, Gartner

Procurement leaders are under significant pressure to deliver on Scope 3 GHG emissions reduction goals. But how do they know that the goals will be met? This provocative session will show how procurement leaders should lean into complexity and uncertainty to understand supply chain capability and take preemptive action.

Wednesday, May 10, 2023 / 01:30 PM - 02:00 PM EDT

Lessons From Leaders: How to Use Probabilistic Techniques in Your SCP Process

Amber Salley, Sr Director Analyst, Gartner

Supply chain planning teams are considering ways to integrating probabilistic planning into their organizations in order to get better outcomes out of the planning process and enable higher levels of automation. Attendees of this session will see case studies of companies that have successfully incorporated probabilistic planning into their supply chains.

Wednesday, May 10, 2023 / 01:30 PM - 02:00 PM EDT

Market Trends and Vendor Insights for Transportation Management Systems 2023

Carly West, Sr Director Analyst, Gartner

TMS solutions are often the cornerstone of an organization's overall transportation technology strategy. New providers continue to enter the market and major acquisitions are taking place. Supply chain technology leaders who attend this session will gain insight into the trends of the TMS market, leading TMS vendors and the critical capabilities of today's solutions.

Wednesday, May 10, 2023 / 01:30 PM - 02:00 PM EDT

Why Logistics Leaders Need to Think More About Manufacturing

Vicky Forman, Director Analyst, Gartner

Supply chain networks are changing. Change is occurring throughout the length of the supply chain, from sourcing through manufacturing to logistics. All too often, these changes are made in silos and logistics leaders must respond to changes upstream. This session will educate logistics leaders about the shifts in manufacturing and sourcing networks and what to do about it.

Wednesday, May 10, 2023 / 01:30 PM - 02:00 PM EDT

2023 Gartner/ASCM Diversity, Equity and Inclusion Survey Results: How DEI Is the Secret Sauce in Your People Strategy

Dana Stiffler, Distinguished VP Analyst, Gartner

The Gartner/ASCM Supply Chain Diversity, Equity and Inclusion project launched in 2020 to capture data on broad DEI dimensions (racial and ethnic minorities, women, LGBTQ+, physical ability and others) and initiatives. Join the association for supply chain management CEO Abe Eshkenazi and Gartner's Dana Stiffler to explore the 2023 results and get new ideas or renewed resolve on your DEI journey.

Wednesday, May 10, 2023 / 01:30 PM - 02:15 PM EDT

Ask the Expert: The Doctrine of Supply Chain Innovation: What Makes a Winning Power of the Profession Submission

Eric O'Daffer, VP Analyst, Gartner

Maria Nieradka, VP Analyst, Gartner

Curious about supply chain innovation? Want to learn about what makes a tremendous supply chain innovation in today's changing environment in technology or process, customer or patient, social impact or people breakthroughs? Join this Ask the Expert session with the research lead of Gartner's Innovation Research since 2014 ready to ask questions about supply chain innovation and how to think about it at your organization.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Wednesday, May 10, 2023 / 01:30 PM - 02:15 PM EDT

Roundtable: Understanding the Anatomy of a 3PL

David Gonzalez, VP Analyst, Gartner

Many logistics leaders talk about their desire to become shipper of choice with their 3PLs, but their strategies are often developed in an echo chamber of shippers and exclude any input from the 3PLs. Join this roundtable where we break with tradition and bring the 3PL and shipper communities together to discuss and share their expectations for this notion to becoming a shipper of choice.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Wednesday, May 10, 2023 / 01:30 PM - 02:15 PM EDT

Roundtable: Last Mile Fulfillment Offering

Thomas O'Connor, VP, Team Manager, Gartner

Retailers supply chain leaders are expected to continuously refine and enhance fulfillment offerings for digital shoppers while optimizing their cost-to-serve. In this session, participants will actively discuss their fulfillment offerings alongside topics including evolving consumer wants and needs, the growing influence of sustainability on the last mile and the role of incentives to shape demand for fulfillment offerings.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Wednesday, May 10, 2023 / 01:30 PM - 03:00 PM EDT

Workshop: Supplier Diversity Programs: Moving the Story From Spend to Impact

Andrea Greenwald, Sr Director, Advisory, Gartner

Increasing supplier diversity spend has been a hot topic for organizations of all sizes for almost three years. Companies are reaching an inflection point where programs built on spend metrics alone will begin to lessen in importance with competing priorities. Attend this workshop to discuss the impact of supplier diversity programs in supporting your organization and improving generational wealth.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Wednesday, May 10, 2023 / 02:30 PM - 03:00 PM EDT

Solution Provider Sessions

More details to come!

Wednesday, May 10, 2023 / 03:30 PM - 04:00 PM EDT

A World Without Doritos? How Climate Change Is Impacting Consumer Products Supply Chains

Claudia Clemens, Sr Director Analyst, Gartner

Imagine your favorite snacks are obsolete because base ingredients are too scarce. Food and beverage (F&B) supply chains are impacted constrained availability of commodities we once took for granted. Crops may be impacted by poor yields, high costs, greater regulation, and fewer growers to source from. F&B supply chain leaders will gain a macro view of climate impacts on their supply chain and best practices to respond to these risks.

Wednesday, May 10, 2023 / 03:30 PM - 04:00 PM EDT

Beyond Dashboards: Taking Supplier Quality Management to the Next Level

Ankur Mehta, Director, Advisory, Gartner

There’s a great deal more to managing supplier performance than just implementing a scorecard. Improving the performance of existing suppliers is among the top critical tactics that quality can use to deliver value to the business. Join this session to get insights into key steps needed to develop a best-in-class supplier quality management strategy.

Wednesday, May 10, 2023 / 03:30 PM - 04:00 PM EDT

Collaboration Versus Control: Tactics to Improve Supply Planning for External Manufacturing

Brenda Westbrook, Sr Director Analyst, Gartner

Use of external manufacturers presents additional challenges over and above supply planning internally. This session shares insights on different tactics companies are using to strengthen this interface.

Wednesday, May 10, 2023 / 03:30 PM - 04:00 PM EDT

It's More Than a Plan: Key Elements to Cover With Suppliers on Business Continuity

Heather Wheatley, Sr Director Analyst, Gartner

Effective business continuity management is a cornerstone of risk and crisis response. However, few organizations go further than asking suppliers to confirm if they have a plan, and fail to assess its effectiveness. In this session, we will explore ways to develop a robust business continuity plan and the key elements companies should assess as they collaborate with suppliers to jointly mitigate risk.

Wednesday, May 10, 2023 / 03:30 PM - 04:00 PM EDT

One Size Does Not Fit All: Standardization (or not) in Diverse Manufacturing Environments

Rick Franzosa, Sr Director Analyst, Gartner

Standardization of corporate business applications makes for good business, standardization of manufacturing applications is often a disaster, especially for manufacturers with diverse manufacturing processes. The answer is not in technology standardization but in process, data and metrics standardization. This session will describe how this can be accomplished to achieve both corporate standardization goals and local manufacturing optimization.

Wednesday, May 10, 2023 / 03:30 PM - 04:00 PM EDT

SCaaS: An Emerging Supply Chain Commercial Innovation Strategy

Michael Dominy, VP Analyst, Gartner

Supply chain as a Service (SCaaS) is an opportunity for enterprises and service providers with advanced supply chain capabilities and enabling technologies, to drive revenues within existing and new business models. This session will explain what SCaaS is, why it is an opportunity now and who is offering SCaaS.

Wednesday, May 10, 2023 / 03:30 PM - 04:00 PM EDT

Innovation as the Catalyst to Healthcare Supply Chain Collaboration – A New Approach

Eric O'Daffer, VP Analyst, Gartner

Collaboration in the healthcare supply chain is not dead yet but it is extremely sleepy. Come wake up at this session sharing how innovation is the elixir that drives the healthcare supply chain collaboration of the future. Gartner's joint supplier and provider framework supported by examples of leadership on all sides of the equation will point your organization in the right direction for how to gain the benefits of innovative collaboration.

Wednesday, May 10, 2023 / 03:30 PM - 04:00 PM EDT

Refreshment Break

Join us for refreshments in a brief break between sessions.

Wednesday, May 10, 2023 / 04:15 PM - 04:45 PM EDT

How to Assess, Address and Monitor Cybersecurity Risks in Your Supply Chain

Brian Schultz, Sr Director Analyst, Gartner

Supply chain leaders are often oblivious to the threats posed by suppliers — every vendor where an organization’s information is used, stored and created is a potential cyber risk. This session will cover how to define your objectives and engage stakeholders to set standards and expectations of suppliers; how to identify, assess and address the cyber risks relevant to suppliers; and what services are available to monitor and automate responses to identified threats.

Wednesday, May 10, 2023 / 04:15 PM - 04:45 PM EDT

From Reconciliation to Integration: Love Hate Relationship Between Financial Forecast and Operational Plan

Xiaoshun Sue Grant, Director Analyst, Gartner

Low maturity organizations let financial budget dictate their operational plan. Medium maturity organizations focus on reconciling the difference between the two. This session pushes Supply Chain Planning Leaders to integrate Financial Planning and Sales & Operations Planning processes by aligning the input and assumptions early on and layering on financial risks and opportunities on top of the S&OP outcome.

Wednesday, May 10, 2023 / 04:15 PM - 04:45 PM EDT

How to Navigate the Scope 3 Emissions Maze

Jose Reyes, Sr Director Analyst, Gartner

Understanding Scope 3 emissions and how to calculate them has proven to be a significant challenge for many logistics leaders. Many organisations have a blend of both leading LSPs and local heroes, which poses its own set of challenges for data collection. Add to this a lack of technology and a sharp focus on just remaining in business, many shippers struggle to successfully account for their Scope 3 emissions.

Wednesday, May 10, 2023 / 04:15 PM - 04:45 PM EDT

Hyperautomation and the Future of Autonomous Sourcing

Kaitlynn Sommers, Sr Director Analyst, Gartner

Market conditions and external pressures require sourcing and procurement organizations to move past digitization to autonomous capabilities to combat challenges and remain competitive. This session will explore hyperautomation and the autonomous capabilities emerging across source to contract processes.

Wednesday, May 10, 2023 / 04:15 PM - 04:45 PM EDT

Reinvent Your Manufacturing Network for a Changing Global Economy

Ronak Gohel, Director Analyst, Gartner

In an inflationary world with softening demand, manufacturing networks must be optimized for the hidden cost of under utilized capacity. Join this session to understand how decision making frameworks are being adapted using network optimization principles.

Wednesday, May 10, 2023 / 04:15 PM - 04:45 PM EDT

S&OP and Engineering-to-Order. Let's Make This Marriage Work!

Marco Sandrone, Sr Director Analyst, Gartner

Factors such as fluctuating demand, difficulty to forecast revenue and profit streams, a wide and complex product portfolio, and the need to integrate engineering into the conversations have a huge impact on the need to customize S&OP for engineering-to-order organizations. This presentation offers organizations operating in ETO environment a set of practical suggestions in support to the enhancement of their S&OP practices.

Wednesday, May 10, 2023 / 04:15 PM - 04:45 PM EDT

Three Strategies to Integrate Sustainability Into Supply Chain Operating Activities

Kevin Lawrence, Director Analyst, Gartner

Companies often struggle to make progress towards ambitious sustainability goals because there is a gap between everyday operations and sustainability efforts. This session will offer CSCOs pragmatic strategies to begin to weave sustainability directly into supply chain activities where critical decisions are routinely made.

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