Healthcare and life sciences leaders must embrace ecosystem engagement - stemming from the brave new hybrid world - to differentiate or risk being disintermediated. This requires maniacal attention to the experience delivered to customers and employees and an adaptable approach to managing fluid ecosystem roles. To help their organizations thrive amid a culture of convenience and competition for talent, CIOs must make total experience a pillar of composable technology strategy.
Mandi Bishop
VP Analyst
As a Vice President Analyst on the Gartner Healthcare Industry research team, Mandi Bishop supports CIOs in developing IT strategies to advance stability, growth and digital transformation in a rapidly evolving market. Ms. Bishop leads the Healthcare and Life Science Digital Transformation & Innovation research key initiative. Her research agenda is focused on transformation to health value management business models, healthcare administration modernization and automation, as well as health equity and social determinants of health analytics that inform integrated health and social network operations. Key technologies and capabilities that align to her coverage include clinical data integration (CDI) using emerging HL7 FHIR interoperability standards and payment integrity solutions for payers. She addresses digital business strategy, hyperautomation (from RPA to AI-enabled automation) and community resource network management (CRNM) across industry sectors.
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Tuesday, October 18, 2022 / 02:45 PM - 03:15 PM EDT
Healthcare and Life Sciences: For the Future - Experience is Everything
Wednesday, October 19, 2022 / 05:15 PM - 05:45 PM EDT
Maverick* Research: How CIOs Can Help Their Organizations Become Digitally Sensitive to Drive a Great CX
Understanding consumer attitudes and beliefs, how emotion fits into transactional and interaction requirements, and how technology adoption is driven by psychological attributes is essential. This presentation will review three concepts: empathy, emotional sensitivity and digital sensitivity, providing recommendations to CIOs on how to address these problems and drive effective CX programs.