Awards to be Presented at the Gartner Customer 360 Summit in Los Angeles, March 30-April 1
Gartner, Inc. and 1to1 Media announced today the five winners of the Gartner & 1to1 Media CRM Excellence Awards. The winners are CEMEX USA, Coop – Cooperativa de Consumo, Golden State Warriors, International Speedway Corporation and Vivint.
Through this joint awards program, 1to1 Media and Gartner spotlight excellence among organizations that take a customer-centric approach to improving their business performance and have seen exceptional results from doing so. The winners were selected by a panel of judges, including Gartner analysts, 1to1 Media editorial staff and business and academic experts.
“With added competitive pressure to have a customer-centric culture and the imperative to listen and learn from your customer and adapt the customer experience, it is more important than ever for organizations to understand the full range of CRM possibilities – and how to derive the most business value from it.” said Johan Jacobs, research director at Gartner and CRM Excellence Awards chairman. “These organizations did just that - delivering innovative programs focused on providing a superior customer experience while gaining important business value at the same time.”
“Clearly, organizations of every size and across every industry can profit from adopting a customer-focused approach to business,” said Ginger Conlon, editorial director of 1to1 Media. “This year’s award winner demonstrate the many benefits of building customer-centric business strategies.”
These five companies will be presented with their awards in the following five categories
Runners up were also selected in each award category:
This is the fourth year of the Gartner & 1to1 Media CRM Excellence Awards partnership. The goal of the partnership is to establish a standard of excellence for customer-focused organizations and honor those companies that provide value to customers and shareholders by effectively bringing together strategy, technology and execution to deliver ideal customer experiences. All of the winners will be featured in the 1to1 Media print and online publications and on the Gartner Customer 360 Summit web site.
The identification of a Gartner & 1to1 Media Award winner or finalist is not an endorsement by Gartner or 1to1 Media of any vendor, product or service. More information on the Gartner & 1to1 Media CRM Excellence Awards is available on the Gartner Customer 360 Summit Web site at www.gartner.com/us/crm or at 1to1media.com.
About Gartner Customer 360 Summit
The Gartner Customer 360 Summit is a comprehensive event offering the latest customer strategies and technologies, how those technologies affect your customer relationship initiatives, and what organizational and cultural changes must occur to meet your company’s goals. Additional information is available at www.gartner.com/us/crm.
About 1to1 Media
1to1 Media is dedicated to helping organizations realize the greatest value from their customer base. We provide resources that deliver relevant information on the latest thought leadership regarding customer strategy and marketplace trends. Our print, electronic and custom publications explore the best practices and trends from companies using customer initiatives to drive results. 1to1 Media is a division of Peppers & Rogers Group. www.1to1media.com.
Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. Gartner delivers the technology-related insight necessary for its clients to make the right decisions, every day. From CIOs and senior information technology (IT) leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to supply chain professionals, digital marketing professionals and technology investors, Gartner is the valuable partner to clients in more than 11,000 distinct enterprises. Gartner works with clients to research, analyze and interpret the business of IT within the context of their individual roles. Gartner is headquartered in Stamford, Connecticut, U.S.A., and has almost 9,000 associates, including 1,900 research analysts and consultants, operating in more than 90 countries. For more information, visit www.gartner.com.
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