Press Release

STAMFORD, Conn., May 21, 2012 View All Press Releases

Gartner Says Worldwide IT Outsourcing Market Grew 7.8 Percent in 2011

Key Issues Facing ITO Industry to Be Examined at Gartner Outsourcing & Strategic Partnerships Summits 2012, May 28-29 in Tokyo; June 5-6 in Sao Paulo; September 10-12 in Orlando; and October 8-9 in London

Worldwide IT outsourcing (ITO) revenue totaled $246.6 billion in 2011, a 7.8 percent increase from 2010 revenue of $228.7 billion, according to Gartner, Inc. Indian-based IT services providers and providers rooted in cloud-based services delivered the highest growth rates in 2011.

"Revenue cannibalization resulting from client adoption of industrialized, and often cloud-based, services risks muting the growth opportunities for the ITO providers that are heavily weighted in infrastructure outsourcing," said Bryan Britz, research director at Gartner. "Strategies will vary as clients are likely to pursue hybrid cloud strategies requiring providers to deliver some asset-light and some asset-heavy offerings — which will result in varying growth trajectories among competitors over the next several years."

IBM maintained the No. 1 position, as its revenue grew 7.8 percent, and its revenue accounted for 10.9 percent of ITO revenue (see Table 1). IBM was the No. 1 ranked provider in all regions. HP grew below the market growth rate, but retained the No. 2 worldwide market share position with 6.1 percent market share. Fujitsu, helped by currency gains, overtook CSC for the No. 3 worldwide market share position in 2011.

Table 1

Worldwide Top 5 ITO Providers by Revenue Market Share, 2011 (Millions of Dollars)







2011 Revenue

2011 Market Share (%)

Revenue Growth 2010-2011 (%)




























6, 530











Total Market




Source: Gartner (May 2012)

Forty-three providers booked 2011 revenues of $1 billion or more. This group of providers collectively grew by 9.5 percent during 2011. After excluding India-based IT services providers, cloud-centric providers, and providers that made sizable acquisitions during the year, the remaining group of large ITO providers grew by only 6.5 percent during 2011.

"For many leading providers in the ITO market, 2011 revenue results demonstrate how challenging simply maintaining a market share position has become, much less gaining share — and this challenge is likely to worsen over the next few years for providers that do not address these forces," Mr. Britz said. "The challenges are likely to spur consolidation to augment growth, posing risk to the consolidators, because acquisitions have been a challenge in the IT services market."

Additional information is available in the Special Report "Market Share Analysis: IT Outsourcing Services, Worldwide, 2011," which is available on Gartner's website at

About the Gartner Outsourcing & Strategic Partnerships Summits 2012

The Gartner Outsourcing & Strategic Partnerships Summits series provides an in-depth exploration of the significant developments and trends shaping vendor and strategic sourcing management practices, as well as the sourcing marketplace.

For further information about the Gartner Global Sourcing & Strategic Partnerships Summit 2012 taking place May 28-29 in Tokyo, please visit Members of the media can register by contacting Takako Imaizumi at

The Gartner Outsourcing & Strategic Partnerships Summit 2012 in Sao Paulo will be held June 5-6. More information is available at Members of the media can register by contacting Angélica Consiglio at

For additional details about the Gartner Outsourcing & Strategic Partnerships Summit 2012 taking place September 10-12 in Orlando, Florida, please visit Members of the media can register by contacting Janessa Rivera at

The Gartner Outsourcing & Strategic Partnerships Summit 2012 in London will be held October 8-9. More information is available at  Members of the media can register by contacting Laurence Goasduff at

Additional information from the event will be shared on Twitter at and using #GartnerOUT.

About Gartner

Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. Gartner delivers the technology-related insight necessary for its clients to make the right decisions, every day. From CIOs and senior information technology (IT) leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to supply chain professionals, digital marketing professionals and technology investors, Gartner is the valuable partner to clients in more than 11,000 distinct enterprises. Gartner works with clients to research, analyze and interpret the business of IT within the context of their individual roles. Gartner is headquartered in Stamford, Connecticut, U.S.A., and has almost 9,000 associates, including 1,900 research analysts and consultants, operating in more than 90 countries. For more information, visit

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