All 2026 Conference Sessions

Gartner IT Symposium/Xpo™ 2026 dives deep into key topics for CIOs and IT leaders around AI, executive leadership, cybersecurity, operating models and more to help you address your organization's mission-critical challenges.

2026 Conference Theme

Ignite Intelligence

AI is no longer a differentiator - it's now part of the foundation. CIOs must take the artificial out of intelligence, combining human ingenuity with AI to unlock value, drive agility, and navigate disruption. A human-centered approach is key to leading the intelligent enterprise.

Explore our conference sessions below, all developed with this theme in mind. 

Hear from past attendee on the value of attending and why they consider this the must-attend conference of the year. 
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Monday, 14 September, 2026

10:45 AM - 11:05 AM AEST

Check Point Software Technologies: Autonomy Is Earned: How CIOs Can Scale AI Without Losing Control
Raymond Schippers, Head of AI Security, Check Point
As AI moves from answering questions to taking action, CIOs face a new challenge: how to scale autonomy without sacrificing control. This session presents a practical framework to discover AI use, define accountability, operationalise governance, enforce safeguards at runtime and validate outcomes. Attendees will learn how to expand autonomy in measured stages, connecting every step to business value, risk and evidence. ... Show More Show Less

10:45 AM - 11:05 AM AEST

Workato: Worka-who? Meet Your Enterprise Orchestration Partner, Powering Your AI
CIOs face a tough call: AI speed or trust, rarely both. This session shows live how orchestration becomes the nervous system for trustworthy AI, connecting apps, data, and agents with governance built in from day one. See how to go from months of architecture debate to weeks of auditable, connected workflows, faster innovation without losing control or compliance. Walk away with your own AI orchestration blueprint. ... Show More Show Less

11:15 AM - 11:45 AM AEST

Evaluating AI in CRM: What Vendors Really Offer
CRM continues to be a "buy market" in the Agentic era. Gartner forecasts 80% of vendors will integrate agentic AI by 2026, and AI-CRM spend will exceed non-AI CRM by 2028. Existing vendors enhance AI against 1000+ emerging AI-native challengers. Organizations will need to selectively adopt AI-native solutions. The session examines established and AI-native capabilities, advising CIOs on selection. ... Show More Show Less

11:15 AM - 11:45 AM AEST

Magic Quadrant Power Session: Enterprise AI Coding Agents and AI Application Development Platforms
Manjunath Bhat, Distinguished VP Analyst, Gartner
The use of AI is now ubiquitous in software engineering and enabling faster delivery of higher quality products. We discuss findings from Gartner's Magic Quadrants for Enterprise AI Coding Agents and AI Application Development Platforms. Learn how Gartner defines these markets, the mandatory and common product features, the best vendors for your organization, the main use cases, and how complementary these solutions are. ... Show More Show Less

12:00 PM - 12:30 PM AEST

IBM: Your AI Pilot Worked. Now Comes the Hard Part.
Richie Paul, GENERATIVE AI AND STRATEGY AND TRANSFORM, IBM
Yaso Addanki, Head of Architecture – Security & Corporate Technology, AGL
Many organisations have proven that AI can deliver value. The real challenge is making that value repeatable, scalable, and transformational. Join technology leaders from AGL and Suncorp as they share lessons from scaling AI in complex, highly regulated environments. Learn how they align business, technology and risk teams, evolve governance for the AI era, and redesign operating models to deliver trusted, measurable outcomes at scale. ... Show More Show Less

03:35 PM - 03:55 PM AEST

Kinetic IT: Intelligence Continuity - Will your Strategy Survive your AI?
Kishore Jayaram, Chief Transformation Officer, Kinetic IT
As AI becomes easier to access, organisations need to ask where their real capability sits and whether it can survive when models, providers and platforms change.
Join Kishore Jayaram, Chief Transformation Officer at Kinetic IT, as he explores:
• Where competitive advantage comes from when everyone has access to AI
• The difference between using AI and building lasting capability with it
• How AI dependencies form across models, data, workflows, identity, tools and controls
• What it means to govern AI agents as they take on more context, access and authority
• Where optionality and resilience are worth the cost
At the centre of the session is the idea of intelligence continuity: are you preserving your organisational capability as the AI landscape changes?
 ... Show More Show Less

03:35 PM - 03:55 PM AEST

Lucid Software: Scaling Clarity Over Chaos for Your AI Transformation
Ken Khaw, SENIOR SOLUTIONS ENGINEER I, Lucid Software
AI transformations often stall due to a lack of verified context, with vital information often living in fragmented or undocumented processes. In this session, you will learn how to transform institutional knowledge into the trusted and verified logic AI needs to scale clarity, not chaos. For example, we’ll share how Carta saved over 3,500 hours a month by treating documentation as infrastructure for agentic AI. ... Show More Show Less
Tuesday, 15 September, 2026

10:00 AM - 10:20 AM AEST

Freshworks: Removing friction from employee services with AI
Johanna Jackman, CHIEF PEOPLE OFFICER, Freshworks
David Stanton, Sales Director, ANZ, Freshworks
Greg Emsley, Chief Digital Officer, Maurice Blackburn Lawyers
Leaders face an impossible mandate: scale AI transformation across business functions while drowning in disconnected departmental silos. Join this fireside chat with Greg Emsley, CDO of Maurice Blackburn Lawyers, and Johanna Jackman, Chief People Officer at Freshworks, to learn how Australia’s leading plaintiff law firm broke the cycle and unified enterprise services beyond IT across 9 departments. ... Show More Show Less

12:00 PM - 12:20 PM AEST

Hype Cycle for Government Technologies
Dean Lacheca, VP Analyst, Gartner
The government services Hype Cycle helps government CIOs evaluate, prioritize and anticipate technology investments in support of improved service delivery. CIOs can use it to determine suitability and appropriate timing for investments while assessing adoption risks. ... Show More Show Less

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“The sessions at IT Symposium have been of great benefit to our organization. The keynotes and overall speakers offer an innovative but practical view of today’s technical landscape. I would recommend to any technology leader.”

Ingrid Schnell
Head of Strategy and Architecture, AICD

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