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Agenda / Industry

Monday, 09 November, 2020 / 10:00 AM - 10:45 AM GMT

(05:00 AM - 05:45 AM EST)

Gartner Opening Keynote: Seize the Moment to Compose a Resilient Future

Daryl Plummer, Distinguished VP Analyst, Gartner

Don Scheibenreif, Distinguished VP Analyst, Gartner

Tina Nunno, Distinguished VP Analyst, Gartner

Paul Saunders, Sr Director Analyst, Gartner

Leaders worldwide are guiding their organizations into an uncertain future. But can we do more than just survive change? An adaptive, resilient business—the composable business—promises bold outcomes. CIOs throughout the private and public sectors are combining what their organizations do well with new ideas about technology, learning and ecosystems. Gartner’s 2020 Symposium Keynote covers the strategies that, even in turmoil, create greater advantage.

Monday, 09 November, 2020 / 12:30 PM - 01:00 PM GMT

(07:30 AM - 08:00 AM EST)

CIO Experience Keynote: FUTURENOW

John Sanei, Futures Strategist. Human Behavior Specialist. Techpreneur. Keynote Speaker. Author., Future Self Academy

Becoming comfortable with the unknown is no longer a privilege of choice but a necessity. As we leap into our FutureNow, agility and clarity of self is vital to ensure our abundant tomorrow. Don’t be afraid to start over again, you may like your new story better.

Monday, 09 November, 2020 / 02:00 PM - 02:30 PM GMT

(09:00 AM - 09:30 AM EST)

Reinventing the Banking Industry: Competing on Data

Alistair Newton, VP Analyst, Gartner

Regardless of disruption or prosperity in the future, a fundamental shift in the role of data in financial services will challenge traditional banks. This session on Gartner’s vision for the banking industry encourages participants to look beyond existing views of a data-centric bank. Attendees will learn about how new forms of data impact demand and supply, and the three capabilities that CIOs should enable as data becomes the principal means of production for banking.

Tuesday, 10 November, 2020 / 10:00 AM - 10:30 AM GMT

(05:00 AM - 05:30 AM EST)

Guest Keynote: Embracing an Infinite Mindset – A Conversation with Simon Sinek

Simon Sinek, Renowned Leadership Expert,

The leaders who embrace an infinite mindset, build stronger, more innovative, more inspiring organizations. Their people trust each other and their leaders. They have the resilience to thrive in an ever-changing world, while their competitors fall by the wayside. Ultimately, they are the ones who lead the rest of us into the future. Join us for a fascinating discussion with best-selling author, Simon Sinek, on how to embrace an infinite mindset.

Tuesday, 10 November, 2020 / 12:15 PM - 12:45 PM GMT

(07:15 AM - 07:45 AM EST)

CIO Experience Keynote: What You Need to Know about What's Really Happening in the World Economy

Dr. Pippa Malmgren, Economist and Co-Founder, H Robotics

Open your mind. Recessions can bring inflation. COVID may have damaged the world economy but it has also brought a huge infusion of capital and entrepreneurial spirit. Digitization that would have taken 10 years to occur has happened in three months. That’s a good reason the stock markets are so elevated. Geopolitics is no longer what you think: it's no longer about war games, it’s about children's games like Tik Tok. This has many investable consequences. Politics doesn't matter as much. Markets reward certainty and stability more than political persuasion.

Tuesday, 10 November, 2020 / 01:45 PM - 02:15 PM GMT

(08:45 AM - 09:15 AM EST)

Rethink Your Tech Roadmap - Make Digital Acceleration Work for Your Bank

Ali Merji, Sr Director Analyst, Gartner

The coronavirus pandemic revealed banks' real digital personalities, showing digital misalignment in some areas and increasing digital alignment in others. There are 4 design principles that must inform technology roadmaps for 2021 and beyond. CIOs should join this session to understand how these design principles combine with specific technology capabilities to build a digital business platform for the composable enterprise.

Wednesday, 11 November, 2020 / 10:00 AM - 10:30 AM GMT

(05:00 AM - 05:30 AM EST)

Guest Keynote: Dealing with Disruption

Major Tim Peake, Astronaut,

In 2016, British astronaut Tim Peake returned from a six-month mission to the International Space Station. A manual docking, emergency spacewalk and leaking spacecraft were just some of the things he had to contend with during his 186 days in space. Tim's experiences have given him a unique insight into living in isolation, how to adapt to a changing environment and the importance of maintaining a positive and flexible mental attitude when things don't go to plan.

Wednesday, 11 November, 2020 / 12:15 PM - 12:45 PM GMT

(07:15 AM - 07:45 AM EST)

Ask the Expert: Developing Platform Ecosystems for Banking Industry Transformation

Fabio Chesini, Sr Director Analyst, Gartner

Pete Redshaw, Practice Vice President, Gartner

Platform business models made popular by digital-only banks and startups are a potential direction for many financial institutions, but they fall short when looking at the digital ecosystem strategy around it. Join this Ask the Expert session to ask, discuss and share desired business outcomes and the different monetization styles when looking at the potential platform ecosystem strategies.

Wednesday, 11 November, 2020 / 12:15 PM - 12:45 PM GMT

(07:15 AM - 07:45 AM EST)

CIO Experience Keynote: Persuasion

Professor Eddie Obeng, Founder of Pentacle Business School, Global Authority on Project Management,

At high levels of innovation resistance rises. How to get just about anyone to follow your lead when doing something new?

Wednesday, 11 November, 2020 / 01:45 PM - 02:15 PM GMT

(08:45 AM - 09:15 AM EST)

Beyond Simple Cost Cuts: Making Confident Value Optimization Decisions in Banking

Vittorio D'Orazio, VP Analyst, Gartner

Cost optimization is much different today than it was at the start of 2020. Join this session to understand how to make the difficult, but impactful, cost optimization decisions.

Thursday, 12 November, 2020 / 10:00 AM - 10:30 AM GMT

(05:00 AM - 05:30 AM EST)

Guest Keynote: Making Evil — The Curious Science Behind Cybercrime, Moral Blindness, and False Memories.

Dr. Julia Shaw, Psychological Scientist, University College London,

In this talk Dr Julia Shaw explores the darker side of tech. She discusses the ways in which criminology and psychology help us understand cybercrime, how business structures hide our humanity, and how misinformation can turn into false memories. She forces us to think about how we curates peoples’ reality, and the tremendous responsibility that comes with this privilege. In this lively and thought-provoking talk, Dr Shaw encourages us to think deeper about our morality, and how we can use tech and social media to help overcome some of humanity’s greatest threats.

Thursday, 12 November, 2020 / 01:45 PM - 02:15 PM GMT

(08:45 AM - 09:15 AM EST)

What Bank CIOs Need to Do to Create a Positive Customer Experience

Nicole Sturgill, VP Analyst, Gartner

No bank customer experience exists without technology and IT organizations need to be flexible and adaptable to address the changing needs and behaviors of their retail customers. This session highlights what bank CIOs can do to drive customer experience in their organization .

Monday, 09 November, 2020 / 10:00 AM - 10:45 AM GMT

(05:00 AM - 05:45 AM EST)

Gartner Opening Keynote: Seize the Moment to Compose a Resilient Future

Daryl Plummer, Distinguished VP Analyst, Gartner

Don Scheibenreif, Distinguished VP Analyst, Gartner

Tina Nunno, Distinguished VP Analyst, Gartner

Paul Saunders, Sr Director Analyst, Gartner

Leaders worldwide are guiding their organizations into an uncertain future. But can we do more than just survive change? An adaptive, resilient business—the composable business—promises bold outcomes. CIOs throughout the private and public sectors are combining what their organizations do well with new ideas about technology, learning and ecosystems. Gartner’s 2020 Symposium Keynote covers the strategies that, even in turmoil, create greater advantage.

Monday, 09 November, 2020 / 12:30 PM - 01:00 PM GMT

(07:30 AM - 08:00 AM EST)

CIO Experience Keynote: FUTURENOW

John Sanei, Futures Strategist. Human Behavior Specialist. Techpreneur. Keynote Speaker. Author., Future Self Academy

Becoming comfortable with the unknown is no longer a privilege of choice but a necessity. As we leap into our FutureNow, agility and clarity of self is vital to ensure our abundant tomorrow. Don’t be afraid to start over again, you may like your new story better.

Monday, 09 November, 2020 / 02:00 PM - 02:30 PM GMT

(09:00 AM - 09:30 AM EST)

Resilience and Beyond in Higher Education

Jan-Martin Lowendahl, Distinguished VP Analyst, Gartner

The pandemic has forced institutions to accelerate their digital transformation. Resilient institutions moved quickly beyond the “response” and into the “recovery” and “renew” phases of this disruption. The keystone of long-term resiliency is the renovation of business model. Gartner identifies the essential elements of the business model innovation to inspire CIOs to inspire to lead these changes.

Tuesday, 10 November, 2020 / 10:00 AM - 10:30 AM GMT

(05:00 AM - 05:30 AM EST)

Guest Keynote: Embracing an Infinite Mindset – A Conversation with Simon Sinek

Simon Sinek, Renowned Leadership Expert,

The leaders who embrace an infinite mindset, build stronger, more innovative, more inspiring organizations. Their people trust each other and their leaders. They have the resilience to thrive in an ever-changing world, while their competitors fall by the wayside. Ultimately, they are the ones who lead the rest of us into the future. Join us for a fascinating discussion with best-selling author, Simon Sinek, on how to embrace an infinite mindset.

Tuesday, 10 November, 2020 / 12:15 PM - 12:45 PM GMT

(07:15 AM - 07:45 AM EST)

CIO Experience Keynote: What You Need to Know about What's Really Happening in the World Economy

Dr. Pippa Malmgren, Economist and Co-Founder, H Robotics

Open your mind. Recessions can bring inflation. COVID may have damaged the world economy but it has also brought a huge infusion of capital and entrepreneurial spirit. Digitization that would have taken 10 years to occur has happened in three months. That’s a good reason the stock markets are so elevated. Geopolitics is no longer what you think: it's no longer about war games, it’s about children's games like Tik Tok. This has many investable consequences. Politics doesn't matter as much. Markets reward certainty and stability more than political persuasion.

Tuesday, 10 November, 2020 / 01:45 PM - 02:15 PM GMT

(08:45 AM - 09:15 AM EST)

Creating the New Normal in K-12 Education

Kelly Calhoun Williams, VP Analyst, Gartner

The impact of COVID-19 has simultaneously created both a disaster and a major opportunity for change in K-12 education. Organizations must prepare for a “new normal” that will not be a return to the status quo as we’ve always known it, no matter when we head “back to school.” K-12 CIOs must position their organizations to be ready for this new reality, with the agility, adaptability and capabilities it will require, even in times of physical and fiscal crisis. This presentation explores the new normal, and how to prepare a K-12 education organization for it.

Wednesday, 11 November, 2020 / 10:00 AM - 10:30 AM GMT

(05:00 AM - 05:30 AM EST)

Guest Keynote: Dealing with Disruption

Major Tim Peake, Astronaut,

In 2016, British astronaut Tim Peake returned from a six-month mission to the International Space Station. A manual docking, emergency spacewalk and leaking spacecraft were just some of the things he had to contend with during his 186 days in space. Tim's experiences have given him a unique insight into living in isolation, how to adapt to a changing environment and the importance of maintaining a positive and flexible mental attitude when things don't go to plan.

Wednesday, 11 November, 2020 / 12:15 PM - 12:45 PM GMT

(07:15 AM - 07:45 AM EST)

CIO Experience Keynote: Persuasion

Professor Eddie Obeng, Founder of Pentacle Business School, Global Authority on Project Management,

At high levels of innovation resistance rises. How to get just about anyone to follow your lead when doing something new?

Thursday, 12 November, 2020 / 10:00 AM - 10:30 AM GMT

(05:00 AM - 05:30 AM EST)

Guest Keynote: Making Evil — The Curious Science Behind Cybercrime, Moral Blindness, and False Memories.

Dr. Julia Shaw, Psychological Scientist, University College London,

In this talk Dr Julia Shaw explores the darker side of tech. She discusses the ways in which criminology and psychology help us understand cybercrime, how business structures hide our humanity, and how misinformation can turn into false memories. She forces us to think about how we curates peoples’ reality, and the tremendous responsibility that comes with this privilege. In this lively and thought-provoking talk, Dr Shaw encourages us to think deeper about our morality, and how we can use tech and social media to help overcome some of humanity’s greatest threats.

Thursday, 12 November, 2020 / 01:45 PM - 02:15 PM GMT

(08:45 AM - 09:15 AM EST)

What's Next for Online Learning in Higher Education

Glenda Morgan, Sr Director Analyst, Gartner

One of the enduring features of the post Covid-19 higher education environment will be a continued focus on online learning. But traditionally the online learning ecosystem in higher education has been characterized by most institutions crowding around relatively few models. Will the new focus and salience of online learning lead to new models and practices and how can CIOs prepare their institutions to innovate and thrive in this new environment?

Monday, 09 November, 2020 / 10:00 AM - 10:45 AM GMT

(05:00 AM - 05:45 AM EST)

Gartner Opening Keynote: Seize the Moment to Compose a Resilient Future

Daryl Plummer, Distinguished VP Analyst, Gartner

Don Scheibenreif, Distinguished VP Analyst, Gartner

Tina Nunno, Distinguished VP Analyst, Gartner

Paul Saunders, Sr Director Analyst, Gartner

Leaders worldwide are guiding their organizations into an uncertain future. But can we do more than just survive change? An adaptive, resilient business—the composable business—promises bold outcomes. CIOs throughout the private and public sectors are combining what their organizations do well with new ideas about technology, learning and ecosystems. Gartner’s 2020 Symposium Keynote covers the strategies that, even in turmoil, create greater advantage.

Monday, 09 November, 2020 / 02:00 PM - 02:30 PM GMT

(09:00 AM - 09:30 AM EST)

Leading a Decade of Deep Redesign in Energy

Rich McAvey, Distinguished VP Analyst, Gartner

Energy transition is already reshaping energy markets. The world has reached a tipping point and the pace of transformation will continue to accelerate over the coming decade. To survive, energy incumbents must deeply redesign their business and operating models. This session describes how markets will change, and recommends immediate actions for future market leaders.

Tuesday, 10 November, 2020 / 01:45 PM - 02:15 PM GMT

(08:45 AM - 09:15 AM EST)

Utility Business Model Trifurcation: Commercial Service, Public Service or Self-Service

Zarko Sumic, Distinguished VP Analyst, Gartner

Technology-driven disruption at the grid edge and the impact of pandemic are pulling existing energy provisioning model in different directions. The end state may be a self-reliance trough consumer energy technology, governments provided energy as public service, commercially provisioned service or some combination of these. This presentation will explore business and technology implications of three potential energy provisioning models to prepare utilities for an uncharted road ahead.

Wednesday, 11 November, 2020 / 12:15 PM - 12:45 PM GMT

(07:15 AM - 07:45 AM EST)

CIO Experience Keynote: Persuasion

Professor Eddie Obeng, Founder of Pentacle Business School, Global Authority on Project Management,

At high levels of innovation resistance rises. How to get just about anyone to follow your lead when doing something new?

Wednesday, 11 November, 2020 / 01:45 PM - 02:15 PM GMT

(08:45 AM - 09:15 AM EST)

Intelligent Operations in the Utilities Industry

Lloyd Jones, Sr Director Analyst, Gartner

Energy utilities need to deliver a resilient energy system. In the future resilience will be achieved through the orchestration of generation and loads. To manage such a complex system, utilities will need to adopt Intelligent Operations that leverage software-defined-assets

Thursday, 12 November, 2020 / 01:45 PM - 02:15 PM GMT

(08:45 AM - 09:15 AM EST)

Energy Transition: The Next Surprising Disruption of Your Business

Rich McAvey, Distinguished VP Analyst, Gartner

Think COVID-19 was a global disruption? Energy transition will make it seem tame. Climate change will deeply impact customer sentiment and access to talent. Energy markets will profoundly impact global supply chain and cost structure. Energy is at a tipping point and company needs a strategy to manage the impact. This session provides a framework for winning strategies during this complex and volatile period.

Monday, 09 November, 2020 / 02:00 PM - 02:30 PM GMT

(09:00 AM - 09:30 AM EST)

Making Government Flexible and Fast in the New Normal

John Kost, Distinguished VP Analyst, Gartner

When confronting COVID, many governments showed amazing dexterity in getting outcomes fast. What it did differently to cope with a rapidly changing and unpredictable situation offers lessons learn for how it can perform in the new normal which will be characterized by unknowns and urgency. This session is not predicting the future because that is still unknown. It is about preparing to handle whatever it is.

Tuesday, 10 November, 2020 / 01:45 PM - 02:15 PM GMT

(08:45 AM - 09:15 AM EST)

Addressing Cracks in Government's IT Armor

Michael Brown, Sr Director Analyst, Gartner

The COVID-19 pandemic highlighted weaknesses in infrastructure, software and ecosystems for interoperability. Simultaneously, agility of technology solutions some hesitate to use were emphasized. Using scenario planning we can map possible futures for creating a more resilient digital government.

Wednesday, 11 November, 2020 / 12:15 PM - 12:45 PM GMT

(07:15 AM - 07:45 AM EST)

CIO Experience Keynote: Persuasion

Professor Eddie Obeng, Founder of Pentacle Business School, Global Authority on Project Management,

At high levels of innovation resistance rises. How to get just about anyone to follow your lead when doing something new?

Wednesday, 11 November, 2020 / 01:45 PM - 02:15 PM GMT

(08:45 AM - 09:15 AM EST)

What If? Counterpoint Views of Government After the Reset

Neville Cannon, Sr Director Analyst, Gartner

Arthur Mickoleit, Director Analyst, Gartner

There is no certainty in the world. Either way you have to be prepared to lead your organization into the future. This session will explore the common and maverick thinking as to what government CIOs need to do to prepare their organizations for whatever comes next.

Wednesday, 11 November, 2020 / 01:45 PM - 02:15 PM GMT

(08:45 AM - 09:15 AM EST)

Government Culture Myths, Realities and Tactics After COVID-19

Cathleen Blanton, VP Analyst, Gartner

Culture is a common scapegoat for many failures in delivering effective services and value to the public. Politicians, the public and even public servants complain about government culture. The pandemic has challenged many of those stereotypes and this is the ideal time to assess which cultural myths can be retired and how to mitigate the real cultural challenges.

Thursday, 12 November, 2020 / 01:45 PM - 02:15 PM GMT

(08:45 AM - 09:15 AM EST)

The Future of Government Social Services is Composable Case Management

Rick Howard, VP Analyst, Gartner

Financial and social pressures in the post-pandemic period will force a restructuring of the legacy business architecture of government, including social programs and human services. Learn how a new business architecture and case management as a service can enable integrated service delivery by turning the concept of the composable human services enterprise into reality.

Monday, 09 November, 2020 / 10:00 AM - 10:45 AM GMT

(05:00 AM - 05:45 AM EST)

Gartner Opening Keynote: Seize the Moment to Compose a Resilient Future

Daryl Plummer, Distinguished VP Analyst, Gartner

Don Scheibenreif, Distinguished VP Analyst, Gartner

Tina Nunno, Distinguished VP Analyst, Gartner

Paul Saunders, Sr Director Analyst, Gartner

Leaders worldwide are guiding their organizations into an uncertain future. But can we do more than just survive change? An adaptive, resilient business—the composable business—promises bold outcomes. CIOs throughout the private and public sectors are combining what their organizations do well with new ideas about technology, learning and ecosystems. Gartner’s 2020 Symposium Keynote covers the strategies that, even in turmoil, create greater advantage.

Monday, 09 November, 2020 / 12:30 PM - 01:00 PM GMT

(07:30 AM - 08:00 AM EST)

CIO Experience Keynote: FUTURENOW

John Sanei, Futures Strategist. Human Behavior Specialist. Techpreneur. Keynote Speaker. Author., Future Self Academy

Becoming comfortable with the unknown is no longer a privilege of choice but a necessity. As we leap into our FutureNow, agility and clarity of self is vital to ensure our abundant tomorrow. Don’t be afraid to start over again, you may like your new story better.

Monday, 09 November, 2020 / 02:00 PM - 02:30 PM GMT

(09:00 AM - 09:30 AM EST)

Introducing the Composable Healthcare Organization

Jeff Cribbs, VP Analyst, Gartner

This session will present a target enterprise architecture that will deliver on the promise of digital healthcare and life sciences. Heritage business models, legacy operations and application portfolios are not up to the task. Attend to plot the path to your organization’s tangible digital business success.

Tuesday, 10 November, 2020 / 10:00 AM - 10:30 AM GMT

(05:00 AM - 05:30 AM EST)

Guest Keynote: Embracing an Infinite Mindset – A Conversation with Simon Sinek

Simon Sinek, Renowned Leadership Expert,

The leaders who embrace an infinite mindset, build stronger, more innovative, more inspiring organizations. Their people trust each other and their leaders. They have the resilience to thrive in an ever-changing world, while their competitors fall by the wayside. Ultimately, they are the ones who lead the rest of us into the future. Join us for a fascinating discussion with best-selling author, Simon Sinek, on how to embrace an infinite mindset.

Tuesday, 10 November, 2020 / 12:15 PM - 12:45 PM GMT

(07:15 AM - 07:45 AM EST)

CIO Experience Keynote: What You Need to Know about What's Really Happening in the World Economy

Dr. Pippa Malmgren, Economist and Co-Founder, H Robotics

Open your mind. Recessions can bring inflation. COVID may have damaged the world economy but it has also brought a huge infusion of capital and entrepreneurial spirit. Digitization that would have taken 10 years to occur has happened in three months. That’s a good reason the stock markets are so elevated. Geopolitics is no longer what you think: it's no longer about war games, it’s about children's games like Tik Tok. This has many investable consequences. Politics doesn't matter as much. Markets reward certainty and stability more than political persuasion.

Tuesday, 10 November, 2020 / 01:45 PM - 02:15 PM GMT

(08:45 AM - 09:15 AM EST)

Building Digital Health Platform for Provider CIOs

Mike Jones, VP, Team Manager, Gartner

This session will present a target enterprise architecture for health providers that will deliver on the promise of patient engagement, real-time operations, clinical quality, virtual care and population health management to transform care delivery. Attend to plot your organization’s path to tangible digital business success for healthcare providers.

Wednesday, 11 November, 2020 / 10:00 AM - 10:30 AM GMT

(05:00 AM - 05:30 AM EST)

Guest Keynote: Dealing with Disruption

Major Tim Peake, Astronaut,

In 2016, British astronaut Tim Peake returned from a six-month mission to the International Space Station. A manual docking, emergency spacewalk and leaking spacecraft were just some of the things he had to contend with during his 186 days in space. Tim's experiences have given him a unique insight into living in isolation, how to adapt to a changing environment and the importance of maintaining a positive and flexible mental attitude when things don't go to plan.

Wednesday, 11 November, 2020 / 12:15 PM - 12:45 PM GMT

(07:15 AM - 07:45 AM EST)

CIO Experience Keynote: Persuasion

Professor Eddie Obeng, Founder of Pentacle Business School, Global Authority on Project Management,

At high levels of innovation resistance rises. How to get just about anyone to follow your lead when doing something new?

Wednesday, 11 November, 2020 / 01:45 PM - 02:15 PM GMT

(08:45 AM - 09:15 AM EST)

Building the Digital Pharmaceutical Platform for Life Sciences CIOs

Michael Shanler, Distinguished VP Analyst, Gartner

This session will present a target enterprise architecture for pharmaceutical companies that will deliver on the promise of the lab of the future, digital trials and therapeutics, and prescriber/consumer engagement to maximize therapeutic impact. Attend to plot your organization’s path to tangible digital business success for life sciences companies.

Thursday, 12 November, 2020 / 10:00 AM - 10:30 AM GMT

(05:00 AM - 05:30 AM EST)

Guest Keynote: Making Evil — The Curious Science Behind Cybercrime, Moral Blindness, and False Memories.

Dr. Julia Shaw, Psychological Scientist, University College London,

In this talk Dr Julia Shaw explores the darker side of tech. She discusses the ways in which criminology and psychology help us understand cybercrime, how business structures hide our humanity, and how misinformation can turn into false memories. She forces us to think about how we curates peoples’ reality, and the tremendous responsibility that comes with this privilege. In this lively and thought-provoking talk, Dr Shaw encourages us to think deeper about our morality, and how we can use tech and social media to help overcome some of humanity’s greatest threats.

Thursday, 12 November, 2020 / 01:45 PM - 02:15 PM GMT

(08:45 AM - 09:15 AM EST)

Using Data and Analytics to Drive the Composable Healthcare Organization

Laura Craft, VP Analyst, Gartner

Composable architecture requires healthcare organizations to master digital literacy, agile data operations, adaptive data governance, state of the art data management, API - based data access, and sophisticated techniques for analytics and AI. This session will illustrate the critical data capabilities of the composable healthcare enterprise and provide the incremental next steps forward.

Monday, 09 November, 2020 / 10:00 AM - 10:45 AM GMT

(05:00 AM - 05:45 AM EST)

Gartner Opening Keynote: Seize the Moment to Compose a Resilient Future

Daryl Plummer, Distinguished VP Analyst, Gartner

Don Scheibenreif, Distinguished VP Analyst, Gartner

Tina Nunno, Distinguished VP Analyst, Gartner

Paul Saunders, Sr Director Analyst, Gartner

Leaders worldwide are guiding their organizations into an uncertain future. But can we do more than just survive change? An adaptive, resilient business—the composable business—promises bold outcomes. CIOs throughout the private and public sectors are combining what their organizations do well with new ideas about technology, learning and ecosystems. Gartner’s 2020 Symposium Keynote covers the strategies that, even in turmoil, create greater advantage.

Monday, 09 November, 2020 / 12:30 PM - 01:00 PM GMT

(07:30 AM - 08:00 AM EST)

CIO Experience Keynote: FUTURENOW

John Sanei, Futures Strategist. Human Behavior Specialist. Techpreneur. Keynote Speaker. Author., Future Self Academy

Becoming comfortable with the unknown is no longer a privilege of choice but a necessity. As we leap into our FutureNow, agility and clarity of self is vital to ensure our abundant tomorrow. Don’t be afraid to start over again, you may like your new story better.

Monday, 09 November, 2020 / 02:00 PM - 02:30 PM GMT

(09:00 AM - 09:30 AM EST)

Another Shock to the System: Insurance Adapts and Faces the New Normal

Kimberly Harris-Ferrante, Distinguished VP Analyst, Gartner

The P&C and life insurance has faced many challenges in 2020 as they have responded and began to recover from the COVID-19 pandemic. As they look into 2021, they must prepare for the new normal which is characterized by shifting consumer demands, enhanced need to build intelligence in their enterprise, demands to automation, and pressures to balance cost optimization and innovation through IT. CIOs will face a tough challenge in addressing these issues, especially in a climate of IT conservative. This presentation will provide recommendations for CIOs to meeting these objectives, identifying the most critical needs of the new normal and how they can help drive organizational success.

Tuesday, 10 November, 2020 / 10:00 AM - 10:30 AM GMT

(05:00 AM - 05:30 AM EST)

Guest Keynote: Embracing an Infinite Mindset – A Conversation with Simon Sinek

Simon Sinek, Renowned Leadership Expert,

The leaders who embrace an infinite mindset, build stronger, more innovative, more inspiring organizations. Their people trust each other and their leaders. They have the resilience to thrive in an ever-changing world, while their competitors fall by the wayside. Ultimately, they are the ones who lead the rest of us into the future. Join us for a fascinating discussion with best-selling author, Simon Sinek, on how to embrace an infinite mindset.

Tuesday, 10 November, 2020 / 12:15 PM - 12:45 PM GMT

(07:15 AM - 07:45 AM EST)

CIO Experience Keynote: What You Need to Know about What's Really Happening in the World Economy

Dr. Pippa Malmgren, Economist and Co-Founder, H Robotics

Open your mind. Recessions can bring inflation. COVID may have damaged the world economy but it has also brought a huge infusion of capital and entrepreneurial spirit. Digitization that would have taken 10 years to occur has happened in three months. That’s a good reason the stock markets are so elevated. Geopolitics is no longer what you think: it's no longer about war games, it’s about children's games like Tik Tok. This has many investable consequences. Politics doesn't matter as much. Markets reward certainty and stability more than political persuasion.

Tuesday, 10 November, 2020 / 01:45 PM - 02:15 PM GMT

(08:45 AM - 09:15 AM EST)

Rethink Your Roadmap: Impactful Technology Strategy for Resetting the Insurance Industry

Laurie Shotton, VP Analyst, Gartner

This session discusses individual technologies, new capabilities, and other IT initiatives (insuretech partnerships or M&A) that comprise a new IT roadmap for insurance industry renewal.

Wednesday, 11 November, 2020 / 10:00 AM - 10:30 AM GMT

(05:00 AM - 05:30 AM EST)

Guest Keynote: Dealing with Disruption

Major Tim Peake, Astronaut,

In 2016, British astronaut Tim Peake returned from a six-month mission to the International Space Station. A manual docking, emergency spacewalk and leaking spacecraft were just some of the things he had to contend with during his 186 days in space. Tim's experiences have given him a unique insight into living in isolation, how to adapt to a changing environment and the importance of maintaining a positive and flexible mental attitude when things don't go to plan.

Wednesday, 11 November, 2020 / 12:15 PM - 12:45 PM GMT

(07:15 AM - 07:45 AM EST)

CIO Experience Keynote: Persuasion

Professor Eddie Obeng, Founder of Pentacle Business School, Global Authority on Project Management,

At high levels of innovation resistance rises. How to get just about anyone to follow your lead when doing something new?

Wednesday, 11 November, 2020 / 01:45 PM - 02:15 PM GMT

(08:45 AM - 09:15 AM EST)

Beyond Simple Cost Cuts: Making Confident Value Optimization Decisions in Insurance

Richard Natale, Sr Director Analyst, Gartner

Cost optimization is much different today than it was at the start of 2020. Join this session to understand how to make the difficult, but impactful, cost optimization decisions.

Thursday, 12 November, 2020 / 10:00 AM - 10:30 AM GMT

(05:00 AM - 05:30 AM EST)

Guest Keynote: Making Evil — The Curious Science Behind Cybercrime, Moral Blindness, and False Memories.

Dr. Julia Shaw, Psychological Scientist, University College London,

In this talk Dr Julia Shaw explores the darker side of tech. She discusses the ways in which criminology and psychology help us understand cybercrime, how business structures hide our humanity, and how misinformation can turn into false memories. She forces us to think about how we curates peoples’ reality, and the tremendous responsibility that comes with this privilege. In this lively and thought-provoking talk, Dr Shaw encourages us to think deeper about our morality, and how we can use tech and social media to help overcome some of humanity’s greatest threats.

Thursday, 12 November, 2020 / 01:45 PM - 02:15 PM GMT

(08:45 AM - 09:15 AM EST)

Why Knowing Insurance Customer Expectations Means More to CIOs Than Ever

Kimberly Harris-Ferrante, Distinguished VP Analyst, Gartner

It is imperative that insurance CIOs know the emerging needs of consumers in order to improve the customer experience and meet business requirements. To success in the market, is it critical that insurers build customer engagement strategies to support omnichannel interactions and empower customers through education, transaction capabilities and confidence. This presentation will review those needs, and provide CIOs with tips on how to enable this strategy to drive intelligent interaction and make their organization easier to engage with.

Monday, 09 November, 2020 / 10:00 AM - 10:45 AM GMT

(05:00 AM - 05:45 AM EST)

Gartner Opening Keynote: Seize the Moment to Compose a Resilient Future

Daryl Plummer, Distinguished VP Analyst, Gartner

Don Scheibenreif, Distinguished VP Analyst, Gartner

Tina Nunno, Distinguished VP Analyst, Gartner

Paul Saunders, Sr Director Analyst, Gartner

Leaders worldwide are guiding their organizations into an uncertain future. But can we do more than just survive change? An adaptive, resilient business—the composable business—promises bold outcomes. CIOs throughout the private and public sectors are combining what their organizations do well with new ideas about technology, learning and ecosystems. Gartner’s 2020 Symposium Keynote covers the strategies that, even in turmoil, create greater advantage.

Monday, 09 November, 2020 / 12:30 PM - 01:00 PM GMT

(07:30 AM - 08:00 AM EST)

CIO Experience Keynote: FUTURENOW

John Sanei, Futures Strategist. Human Behavior Specialist. Techpreneur. Keynote Speaker. Author., Future Self Academy

Becoming comfortable with the unknown is no longer a privilege of choice but a necessity. As we leap into our FutureNow, agility and clarity of self is vital to ensure our abundant tomorrow. Don’t be afraid to start over again, you may like your new story better.

Monday, 09 November, 2020 / 02:00 PM - 02:30 PM GMT

(09:00 AM - 09:30 AM EST)

What Manufacturers Need to Know About the Workforce of the Future

Michael Ramsey, VP Analyst, Gartner

Michelle Duerst, VP Analyst, Gartner

Pedro Pacheco, Sr Director Analyst, Gartner

Generational changes, the pandemic, and advances in technology have transformed the manufacturing workforce. This session will take a 3-part journey from advanced emerging technology use in autonomous workers, to optimizing the employee user experience, and ending with practical advice on low to no-cost use of behavioral economics.

Tuesday, 10 November, 2020 / 10:00 AM - 10:30 AM GMT

(05:00 AM - 05:30 AM EST)

Guest Keynote: Embracing an Infinite Mindset – A Conversation with Simon Sinek

Simon Sinek, Renowned Leadership Expert,

The leaders who embrace an infinite mindset, build stronger, more innovative, more inspiring organizations. Their people trust each other and their leaders. They have the resilience to thrive in an ever-changing world, while their competitors fall by the wayside. Ultimately, they are the ones who lead the rest of us into the future. Join us for a fascinating discussion with best-selling author, Simon Sinek, on how to embrace an infinite mindset.

Tuesday, 10 November, 2020 / 12:15 PM - 12:45 PM GMT

(07:15 AM - 07:45 AM EST)

CIO Experience Keynote: What You Need to Know about What's Really Happening in the World Economy

Dr. Pippa Malmgren, Economist and Co-Founder, H Robotics

Open your mind. Recessions can bring inflation. COVID may have damaged the world economy but it has also brought a huge infusion of capital and entrepreneurial spirit. Digitization that would have taken 10 years to occur has happened in three months. That’s a good reason the stock markets are so elevated. Geopolitics is no longer what you think: it's no longer about war games, it’s about children's games like Tik Tok. This has many investable consequences. Politics doesn't matter as much. Markets reward certainty and stability more than political persuasion.

Tuesday, 10 November, 2020 / 01:45 PM - 02:15 PM GMT

(08:45 AM - 09:15 AM EST)

The Future State of Value-Driven Consumer Goods

Michelle Duerst, VP Analyst, Gartner

Ellen Eichhorn, Sr Director Analyst, Gartner

Frank Ridder, Managing Vice President, Gartner

Consumer Goods (CG) and Retailers are both collaborating and competing in "The New Normal", brought on by the pandemic. While frenemies in the past, the focus on consumer is heightened with trends such as unified commerce, customer engagement, and personalized products. This session will explore real world examples of trends and technologies that will impact long-term growth and IT strategy initiatives.

Wednesday, 11 November, 2020 / 10:00 AM - 10:30 AM GMT

(05:00 AM - 05:30 AM EST)

Guest Keynote: Dealing with Disruption

Major Tim Peake, Astronaut,

In 2016, British astronaut Tim Peake returned from a six-month mission to the International Space Station. A manual docking, emergency spacewalk and leaking spacecraft were just some of the things he had to contend with during his 186 days in space. Tim's experiences have given him a unique insight into living in isolation, how to adapt to a changing environment and the importance of maintaining a positive and flexible mental attitude when things don't go to plan.

Wednesday, 11 November, 2020 / 12:15 PM - 12:45 PM GMT

(07:15 AM - 07:45 AM EST)

CIO Experience Keynote: Persuasion

Professor Eddie Obeng, Founder of Pentacle Business School, Global Authority on Project Management,

At high levels of innovation resistance rises. How to get just about anyone to follow your lead when doing something new?

Wednesday, 11 November, 2020 / 01:45 PM - 02:15 PM GMT

(08:45 AM - 09:15 AM EST)

Connecting the Future of Industrial Manufacturing

Ivar Berntz, Sr Director Analyst, Gartner

Bettina Tratz-Ryan, VP Analyst, Gartner

Kristian Steenstrup, Distinguished VP Analyst, Gartner

Industrial manufacturing has been at the forefront of emerging technology. This session will highlight what CIOs and IT leaders need to know to prepare for the future of assets and the impacts of Industrie 4.0 and Smart Factory. Attendees can expect to see real world examples along with pragmatic steps for data monetization.

Thursday, 12 November, 2020 / 10:00 AM - 10:30 AM GMT

(05:00 AM - 05:30 AM EST)

Guest Keynote: Making Evil — The Curious Science Behind Cybercrime, Moral Blindness, and False Memories.

Dr. Julia Shaw, Psychological Scientist, University College London,

In this talk Dr Julia Shaw explores the darker side of tech. She discusses the ways in which criminology and psychology help us understand cybercrime, how business structures hide our humanity, and how misinformation can turn into false memories. She forces us to think about how we curates peoples’ reality, and the tremendous responsibility that comes with this privilege. In this lively and thought-provoking talk, Dr Shaw encourages us to think deeper about our morality, and how we can use tech and social media to help overcome some of humanity’s greatest threats.

Thursday, 12 November, 2020 / 12:15 PM - 12:45 PM GMT

(07:15 AM - 07:45 AM EST)

Ask the Expert: Composing the Resilient Manufacturer

Michelle Duerst, VP Analyst, Gartner

Bettina Tratz-Ryan, VP Analyst, Gartner

Bring your questions to this interactive session in which we'll discuss how manufacturers can use the composable business model to become more agile and meet the increasing demands and challenges of the 'New Normal.'

Thursday, 12 November, 2020 / 01:45 PM - 02:15 PM GMT

(08:45 AM - 09:15 AM EST)

The Future Of Data-Driven Transportation

Michael Ramsey, VP Analyst, Gartner

Pedro Pacheco, Sr Director Analyst, Gartner

Venecia Liu, VP, Team Manager, Gartner

Automotive and transportation business models are increasingly converging leading to an expanse of existing ecosystems. This session will explore real world examples and the innovative use of technologies and emerging business models.

Monday, 09 November, 2020 / 10:00 AM - 10:45 AM GMT

(05:00 AM - 05:45 AM EST)

Gartner Opening Keynote: Seize the Moment to Compose a Resilient Future

Daryl Plummer, Distinguished VP Analyst, Gartner

Don Scheibenreif, Distinguished VP Analyst, Gartner

Tina Nunno, Distinguished VP Analyst, Gartner

Paul Saunders, Sr Director Analyst, Gartner

Leaders worldwide are guiding their organizations into an uncertain future. But can we do more than just survive change? An adaptive, resilient business—the composable business—promises bold outcomes. CIOs throughout the private and public sectors are combining what their organizations do well with new ideas about technology, learning and ecosystems. Gartner’s 2020 Symposium Keynote covers the strategies that, even in turmoil, create greater advantage.

Monday, 09 November, 2020 / 12:30 PM - 01:00 PM GMT

(07:30 AM - 08:00 AM EST)

CIO Experience Keynote: FUTURENOW

John Sanei, Futures Strategist. Human Behavior Specialist. Techpreneur. Keynote Speaker. Author., Future Self Academy

Becoming comfortable with the unknown is no longer a privilege of choice but a necessity. As we leap into our FutureNow, agility and clarity of self is vital to ensure our abundant tomorrow. Don’t be afraid to start over again, you may like your new story better.

Monday, 09 November, 2020 / 02:00 PM - 02:30 PM GMT

(09:00 AM - 09:30 AM EST)

Retail’s Intergalactic Mission Will Take Vision, Preparation, Technology, and Stamina

Robert Hetu, VP Analyst, Gartner

Covid-19 is a seminal event that accelerated digital transformation by at least 5 years, shaking the foundation of how retailers create value. Not just a moon shot, retailers must embark on an intergalactic mission to find new ways to sustain life as they depart a dying planet. This session will leverage scenarios that outline possible destinations, technologies required while on the mission, and elements of a life sustaining environment.

Tuesday, 10 November, 2020 / 10:00 AM - 10:30 AM GMT

(05:00 AM - 05:30 AM EST)

Guest Keynote: Embracing an Infinite Mindset – A Conversation with Simon Sinek

Simon Sinek, Renowned Leadership Expert,

The leaders who embrace an infinite mindset, build stronger, more innovative, more inspiring organizations. Their people trust each other and their leaders. They have the resilience to thrive in an ever-changing world, while their competitors fall by the wayside. Ultimately, they are the ones who lead the rest of us into the future. Join us for a fascinating discussion with best-selling author, Simon Sinek, on how to embrace an infinite mindset.

Tuesday, 10 November, 2020 / 12:15 PM - 12:45 PM GMT

(07:15 AM - 07:45 AM EST)

CIO Experience Keynote: What You Need to Know about What's Really Happening in the World Economy

Dr. Pippa Malmgren, Economist and Co-Founder, H Robotics

Open your mind. Recessions can bring inflation. COVID may have damaged the world economy but it has also brought a huge infusion of capital and entrepreneurial spirit. Digitization that would have taken 10 years to occur has happened in three months. That’s a good reason the stock markets are so elevated. Geopolitics is no longer what you think: it's no longer about war games, it’s about children's games like Tik Tok. This has many investable consequences. Politics doesn't matter as much. Markets reward certainty and stability more than political persuasion.

Tuesday, 10 November, 2020 / 01:45 PM - 02:15 PM GMT

(08:45 AM - 09:15 AM EST)

The Retail Store Is Mission Control for Unified Commerce

Joanne Joliet, Sr Director Analyst, Gartner

The Retail store plays a critical role similar to the ground control segment in space operations, serving as the central command of activity and ultimately responsible for the success of the mission. However, to land Retail’s mission successfully requires flawless ground control, especially with soaring customer expectations for convenience and demand for Mach speed execution. This session will explore key strategies and technologies needed to position the physical store as the convergence point for digital and physical assets, to provide monitoring and transmission of essential information, and enable the automated and human workforce to launch the customer experience out of this world.

Wednesday, 11 November, 2020 / 10:00 AM - 10:30 AM GMT

(05:00 AM - 05:30 AM EST)

Guest Keynote: Dealing with Disruption

Major Tim Peake, Astronaut,

In 2016, British astronaut Tim Peake returned from a six-month mission to the International Space Station. A manual docking, emergency spacewalk and leaking spacecraft were just some of the things he had to contend with during his 186 days in space. Tim's experiences have given him a unique insight into living in isolation, how to adapt to a changing environment and the importance of maintaining a positive and flexible mental attitude when things don't go to plan.

Wednesday, 11 November, 2020 / 12:15 PM - 12:45 PM GMT

(07:15 AM - 07:45 AM EST)

CIO Experience Keynote: Persuasion

Professor Eddie Obeng, Founder of Pentacle Business School, Global Authority on Project Management,

At high levels of innovation resistance rises. How to get just about anyone to follow your lead when doing something new?

Wednesday, 11 November, 2020 / 01:45 PM - 02:15 PM GMT

(08:45 AM - 09:15 AM EST)

Star Power In the Retail Store: Five Ways to Attract and Retain a Mission-Critical Crew

Kelsie Marian, Sr Director Analyst, Gartner

Space missions require the right crew and technology to tackle both the predictable and unpredictable successfully. Similarly, retail associates must be equipped and empowered for flexibility and productivity in store. Advancements in workforce-related technologies including artificial intelligence, machine learning and smart robots can help enable these gains and create a more-compelling work environment. This session explores five best practices to create a high-performing, digitally dexterous and attractive store workplace.

Thursday, 12 November, 2020 / 10:00 AM - 10:30 AM GMT

(05:00 AM - 05:30 AM EST)

Guest Keynote: Making Evil — The Curious Science Behind Cybercrime, Moral Blindness, and False Memories.

Dr. Julia Shaw, Psychological Scientist, University College London,

In this talk Dr Julia Shaw explores the darker side of tech. She discusses the ways in which criminology and psychology help us understand cybercrime, how business structures hide our humanity, and how misinformation can turn into false memories. She forces us to think about how we curates peoples’ reality, and the tremendous responsibility that comes with this privilege. In this lively and thought-provoking talk, Dr Shaw encourages us to think deeper about our morality, and how we can use tech and social media to help overcome some of humanity’s greatest threats.

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