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Agenda / Industry

Monday, 08 November, 2021 / 03:00 PM - 03:30 PM CET

(09:00 AM - 09:30 AM EST)

Financial Services 2025: Master the New Rules to Maximize Growth

Kimberly Harris-Ferrante, Distinguished VP Analyst, Gartner

Nicole Sturgill, VP Analyst, Gartner

How customers gauge value continues to change. How employees deliver value to customers is in constant change, too. CIOs are at the nexus, making strategic technology decisions for today and tomorrow, and composability is a must to address the needs of hybrid customers and employees. This session will present Gartner’s vision of the future and the importance of composability to make the biggest business impact in financial services.

Tuesday, 09 November, 2021 / 03:00 PM - 03:30 PM CET

(09:00 AM - 09:30 AM EST)

Banking: Anticipating Fintech Disruption — Forming, Swarming, Performing

Vittorio D'Orazio, VP Analyst, Gartner

Fintechs are all around and as they formed, banks have seen how they changed the competitive landscape. What if they coalesced in swarms? This session outlines the digital banking implications of fintechs going forward and the next level threats and opportunities for CIOs to address.

Wednesday, 10 November, 2021 / 03:00 PM - 03:30 PM CET

(09:00 AM - 09:30 AM EST)

Banking: Explainable AI — Addressing AI's Crisis of Trust

Moutusi Sau, VP Analyst, Gartner

As banking and investment companies begin to think about new and better ways to serve customers, there are significant opportunities for innovation using data and AI. However, it’s imperative that CIOs identify the risks and make responsible AI strategic decisions.

Thursday, 11 November, 2021 / 03:00 PM - 03:30 PM CET

(09:00 AM - 09:30 AM EST)

Banking: CIO Action Steps to Impact Growth Goals

Peter Delano, Managing Vice President, Gartner

In this session, we combine the important insights from the previous days' sessions with Gartner's latest data on CEO and CIO priorities. Attendees can expect practical recommendations to apply in the coming year, that reflects what's unique about the banking industry.

Tuesday, 09 November, 2021 / 03:00 PM - 03:30 PM CET

(09:00 AM - 09:30 AM EST)

Education: Where Next — Building the Future

Jan-Martin Lowendahl, Distinguished VP Analyst, Gartner

As crises and disruption become more frequent, and as the demands of a changing society and economy shift, higher education needs to become more composable. Composability will be a key characteristic of those institutions that will thrive through agility and resilience This session will focus on how CIOs can lead their institutions toward a composable and flourishing future.

Thursday, 11 November, 2021 / 03:00 PM - 03:30 PM CET

(09:00 AM - 09:30 AM EST)

Education: Turning Insights Into Action in Higher Education

Tony Sheehan, Sr Director Analyst, Gartner

Higher Education CIOs have risen to the challenges they faced and guided their institutions through resilience and recovery. CIOs must now lead their organizations to sustain and grow these changes. In this session we will explore insights and actions arising from Gartner's 2022 CIO and Technology Executive survey on what leading educational institutions are doing to sustain and accelerate digital transformation

Monday, 08 November, 2021 / 03:00 PM - 03:30 PM CET

(09:00 AM - 09:30 AM EST)

Government: Transforming to Serve Disrupted Societies

Cathleen Blanton, VP Analyst, Gartner

Responding to the challenges and demands of the government in a post-pandemic, digital era requires the government to reinvent programs and service delivery. CIOs must mentor and inspire mission leaders to reimagine how the government delivers value to disrupted industries, ecosystems and societies.

Wednesday, 10 November, 2021 / 03:00 PM - 03:30 PM CET

(09:00 AM - 09:30 AM EST)

Governments' Demand Digital Sovereignty in the age of the Hyperscalers

Neville Cannon, Sr Director Analyst, Gartner

As technology advances, governments are reacting to threats from overseas operators by insisting that data remains on their territory and is unambiguously governed by their legislative framework. They also want the capabilities offered by the Hyperscalers. In this session, we will explore the steps that CIOs can take to ensure capabilities and digital sovereignty for their governments, can be balanced.

Thursday, 11 November, 2021 / 03:00 PM - 03:30 PM CET

(09:00 AM - 09:30 AM EST)

Government: The New Era for CIOs Requires You to Take These Three Actions

Bill Finnerty, VP Analyst, Gartner

Disruption has occurred! Digital government effort rose to the challenge and CIOs must lead their organizations to sustain and grow these efforts. In this session, we will explore insights from the 2022 Gartner CIO and Technology Executive Survey on what leading governments are doing to sustain and accelerate digital government.

Monday, 08 November, 2021 / 03:00 PM - 03:30 PM CET

(09:00 AM - 09:30 AM EST)

Healthcare: Where Next — Strategic Opportunities and Implications

Jeff Cribbs, VP Analyst, Gartner

The future is rife with new possibilities forged in the disruption of 2020. To seize them, adaptability is essential for healthcare and life science organizations. Attend this session to assess your ambition and understand how to utilize networks, ecosystems and automation to achieve your goals moving forward.

Wednesday, 10 November, 2021 / 03:00 PM - 03:30 PM CET

(09:00 AM - 09:30 AM EST)

Healthcare: Applying Strategic Technologies

Michael Shanler, Distinguished VP Analyst, Gartner

Digital tools are now pervasive in healthcare and life sciences, and their use to drive engagement, efficiency and ecosystem connections grew exponentially amid the pandemic. Learn which strategic technologies will most affect the industry, and what business and technology leaders must do to harness them successfully.

Thursday, 11 November, 2021 / 03:00 PM - 03:30 PM CET

(09:00 AM - 09:30 AM EST)

Healthcare: Put Symposium to Work — Practical Recommendations for Leaders

Mandi Bishop, VP Analyst, Gartner

Healthcare and life sciences business and IT leaders must come together on both, the what, and the how, of technology adoption. Join this session where we will define the specific actions you and your peers will need to take to apply insights from Symposium at your organization.

Wednesday, 10 November, 2021 / 03:00 PM - 03:30 PM CET

(09:00 AM - 09:30 AM EST)

Insurance: Three Technology Traps That Will Land Insurers in Serious Trouble

Sham Gill, VP Analyst, Gartner

The digital acceleration gear shift requires insurance CIOs to embrace the need for pace and build agility to get to value faster. As insurance CIOs accelerate adoption of new technologies they risk falling into three major traps that could land them in serious trouble. CIOs attending this session will get insights into the three traps and practical advice on how mitigate the risks.

Thursday, 11 November, 2021 / 03:00 PM - 03:30 PM CET

(09:00 AM - 09:30 AM EST)

Insurance: CIO Action Planning for Business Growth

Richard Natale, Sr Director Analyst, Gartner

In this session, we combine the important insights from the previous days' sessions with Gartner's latest data on CEO and CIO priorities. Attendees can expect practical recommendations to apply in the coming year, that reflects what's unique about the insurance industry.

Monday, 08 November, 2021 / 03:00 PM - 03:30 PM CET

(09:00 AM - 09:30 AM EST)

Manufacturing: "Where Next" - What the Future of Work Will Really Look Like

Michelle Duerst, VP Analyst, Gartner

Our keynote discussed "Where Next" as we explore where work gets done, business value is generated, workloads are processed, and innovation happens. This session will bring that more into focus with specific contextualization about what this will mean to three main manufacturing sectors: automotive, consumer goods, and industrial.

Tuesday, 09 November, 2021 / 03:00 PM - 03:30 PM CET

(09:00 AM - 09:30 AM EST)

Manufacturing: Top Strategic Technology Trends

Mike Ramsey, VP Analyst, Gartner

It's not just about being able to compete in a global market, but to understand what will truly set you apart. This session will focus on the trends impacting different manufacturing sectors: automotive, consumer goods, and industrial.
But this isn't just about seeing what will impact your specific sector, but getting ideas on how to learn from each to truly have a competitive advantage.

Thursday, 11 November, 2021 / 03:00 PM - 03:30 PM CET

(09:00 AM - 09:30 AM EST)

Manufacturing: What Matters Most — From Our CEO, Digital Workers and CIO Surveys

Ivar Berntz, Sr Director Analyst, Gartner

We can't give you mind-reading powers, but we can show you what CIOs and CEOs have said about the future of manufacturing. This session will highlight the findings from both the CEO and CIO surveys for all of the manufacturing, with additional analysis of where they align and differ from other manufacturing sectors: automotive, consumer goods (and retail), heavy machinery, and industrial manufacturing.

Tuesday, 09 November, 2021 / 03:00 PM - 03:30 PM CET

(09:00 AM - 09:30 AM EST)

Oil and Gas: Top Technology Trends

Rich McAvey, Distinguished VP Analyst, Gartner

In response to the energy transition and other disruptors, oil and gas companies are adopting a broader spectrum of business strategies and evolving operating models. This session outlines how key trends are playing out, helping you keep IT capabilities in sync with evolving business operating models.

Monday, 08 November, 2021 / 03:00 PM - 03:30 PM CET

(09:00 AM - 09:30 AM EST)

Retail: Composable Customer Experiences — An Approach to Becoming Agile and Resilient

Miriam Burt, Managing Vice President, Gartner

The pandemic has taught retailers that they need to be "composable" to be agile and resilient to deliver more efficient and effective customer experiences for competitive advantage. This session will focus on how modularity will enable retailers to rearrange and reorient to compose an agile and resilient response to internal or external factors, like a shift in customer values or a sudden change in the supply chain.

Tuesday, 09 November, 2021 / 03:00 PM - 03:30 PM CET

(09:00 AM - 09:30 AM EST)

Retail: Unleashing the Power of the Store — The Digital Battle Is in the Physical Realm

Kelsie Marian, Sr Director Analyst, Gartner

The retail store remains the hub of unified commerce. In this session, we will examine how the combinatorial impact of people, process and technology convergence can transform the retail store into the most powerful, competitively differentiating channel in unified commerce execution.

Thursday, 11 November, 2021 / 03:00 PM - 03:30 PM CET

(09:00 AM - 09:30 AM EST)

Retail CIOs: A Composable Approach Should Top Your Agenda for the Next 24 Months

Robert Hetu, VP Analyst, Gartner

Retail is experiencing unprecedented change which is driven by consumer behaviors, enabled by technology, and accelerated by a pandemic. Retail CIOs can advise their CEOs on why the business must include "composable thinking" to exploit digital business transformation.

Monday, 08 November, 2021 / 03:00 PM - 03:30 PM CET

(09:00 AM - 09:30 AM EST)

Energy and Utilities: Technology Leadership in an Energy World Disrupted

Zarko Sumic, Distinguished VP Analyst, Gartner

Energy transition creates rapid uptake of new energy products and services driving creativity anywhere by hybrid teams and composable thinking. New ecosystems are forming to enable collaboration, compelling leaders to adopting network-friendly workflows. Energy companies must reach beyond traditional operating models to enable intelligent operation, autonomous decisions, and leverage digital technologies for innovation, efficiency and resilience.

Tuesday, 09 November, 2021 / 03:00 PM - 03:30 PM CET

(09:00 AM - 09:30 AM EST)

Utilities: Top Technology Trends Shaping the Utility Sector During Energy Transition

Lloyd Jones, Sr Director Analyst, Gartner

The impact of the energy transition and the pandemic upheaval are setting the stage for a new business and operating environment for utilities. Utilities have entered a decade of deep redesign that pervades every aspect of the business requiring new capabilities and new technologies. This track will help utility stakeholders to develop a forward looking I&T strategy for the sustainable future.

Wednesday, 10 November, 2021 / 03:00 PM - 03:30 PM CET

(09:00 AM - 09:30 AM EST)

Energy and Utilities: 2021 Survey Trends

Simon Cushing, Sr Director Analyst, Gartner

Gartner surveys reveal what business and technology leaders are focused on in 2021 and planning for in 2022. These trend signals can help utility and oil and gas decision-makers understand how the technology and digital agenda are changing. This session provides high-level advice to energy companies so you can get ahead of the game in your own organization considering the important backdrop of industry context and evolution.

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