Sunday, October 20, 2019 11:15 AM|Sunday, October 20, 2019 12:00 PM
Noah Rosenstein, Principal Analyst, Gartner
Creating a compelling strategy is a perennial challenge for CIOs, and digital business makes the stakes higher than ever. Have you been asked to create a strategy, but don’t know where to start? Are you trying to create an I&T strategy when the rest of the business has no clear strategy? Do you have to present your strategy to the board for the first time? This interactive session will address these and other common challenges that CIOs face when creating and communicating strategy.
Sunday, October 20, 2019 11:15 AM|Sunday, October 20, 2019 12:00 PM
Melanie Alexander, Director Analyst, Gartner
AI/RPA deals introduce complexities in negotiating contracts. The technologies are consistently evolving and most standard contract terms are based on pre-AI concepts. Topics for discussion include; the key differences between AI/RPA vs. traditional SW/SaaS deals, contract terms that must be negotiated to minimize cost, risks and to prevent loss of critical IP.
Sunday, October 20, 2019 04:45 PM|Sunday, October 20, 2019 05:30 PM
Mary Mesaglio, Distinguished VP Analyst, Gartner
To reinvent or not to reinvent — that is not the question. Conventional wisdom is that disruptive innovation is the only way to reinvent, but it has a 90% failure rate. Contrasted to this, incumbents reinventing by taking lots of small steps have a 60% success rate. Discover how you can reinvent without changing everything through a shared conversation with peers, led by a Gartner expert.
Sunday, October 20, 2019 04:45 PM|Sunday, October 20, 2019 05:45 PM
Cindy Dye, VP, Executive Partner, Gartner
How do we align the maturity of our IT strategy， IT operating model， and IT financial management characteristics to spend optimization to ensure we have funding for digital business and the ContinuousNext?
Monday, October 21, 2019 11:15 AM|Monday, October 21, 2019 11:45 AM
Philip Allega, VP Analyst, Gartner
If you’re an IT executive in charge of digital， there’s a 66% probability that you have an EA team supporting you. This session will help you determine whether you’ve got the right team doing the right work for you， and in the right way. In this session， you will be able to quickly benchmark how well your team is doing to support digital business. Leading practices for success are provided in this discussion.
Monday, October 21, 2019 11:15 AM|Monday, October 21, 2019 11:45 AM
Mark Raskino, Distinguished VP Analyst, Gartner
Digital business is a long hard journey with many traps and false trails. So what are the biggest strategy mistakes? CIOs and CEOs can learn what not to do — from the failures of others. Don’t avoid definition, don’t tolerate short term-ism, don’t scope shallow, don’t bother until your board is up for it and don’t believe others will do it for you.
Monday, October 21, 2019 02:00 PM|Monday, October 21, 2019 02:45 PM
Bart Willemsen, VP Analyst, Gartner
Privacy isn’t dead; it’s on the rise! In the last 18 months, more has happened in the global regulatory landscape than in the century before. This session describes the most relevant developments in privacy requirements, how organizations should set up their privacy management program, and gives an insight into the emerging vendor landscape of various relevant markets that support the privacy management program.
Monday, October 21, 2019 02:00 PM|Monday, October 21, 2019 02:45 PM
Michelle Duerst, Sr Director Analyst, Gartner
Digital keys are just the starting point for greater levels of personalization and engagement with customers. Pioneers in digital hospitality are pushing the boundaries to empower clients to standardize their stay to their personal preferences at any technology-connected resort — from the lighting, to the temperature, and even preferred entertainment. But this is only the beginning as hotels partner across industries to bring even more offerings, value and control. This session will be a panel interview with the minds behind the transformation.
Monday, October 21, 2019 02:00 PM|Monday, October 21, 2019 02:45 PM
Hung LeHong, Distinguished VP Analyst, Gartner
Effective digital businesses and governments know how to navigate the complex landscape of digital ecosystems. These enterprises avoid having their ecosystems turn into an ego-systems — that favors them at the expense of partners. They seek new opportunities as industries converge into ecosystems we call eco-stries. But they also fear that the digital giants’ ecosystems will become so dominant that they become eco-polies. Come join us as we describe a digital future ruled by ecosystems and what you should do about it.
Monday, October 21, 2019 02:00 PM|Monday, October 21, 2019 03:00 PM
Digital business requires organizations to make data pervasive by design and by deed as the basis for "the way we do things here". This roundtable session will provide opportunity to meet with your peers and explore such topics as: How to balance "doing things right" and "doing the right things"? How to set the leadership agenda for both "doing" and "thinking" (with the former providing the basis for the latter)? How to ensure that stakeholders are willing and able to participate in the change to becoming data-driven?
Tuesday, October 22, 2019 10:30 AM|Tuesday, October 22, 2019 11:30 AM
Cindy Dye, VP, Executive Partner, Gartner
The opportunities for cost savings must come from all members of the organization, not just IT, and not just the CIO! How can we develop a mindset and culture that encourages our entire organization to identify cost-saving candidates?
Tuesday, October 22, 2019 10:30 AM|Tuesday, October 22, 2019 12:00 PM
Cindy Dye, VP, Executive Partner, Gartner
How do we align the maturity of our IT strategy， IT operating model， and IT financial management characteristics to spend optimization to ensure we have funding for digital business and the ContinuousNext?
Tuesday, October 22, 2019 10:30 AM|Tuesday, October 22, 2019 12:00 PM
Heather Colella, VP Analyst, Gartner
Strategic planning is at the heart of every enterprise， and CIOs are often concerned with aligning information and technology activities with the business strategy. Companies that are leaders in digital business do not distinguish between “business” and “IT” – there is one story for business success and that is the business story. In this session, the attendees will know about the art of the one-page strategy, (End-User CIOs)
Tuesday, October 22, 2019 11:45 AM|Tuesday, October 22, 2019 12:30 PM
Saul Brand, Sr Director Analyst, Gartner
To become more relevant to business leaders and earn a seat at the strategy formulation table, CIOs must understand and help develop their enterprises’ financial models and be able to articulate them to support digital business strategy and investments. In this session, we will examine how CIOs can exploit financial models.
Tuesday, October 22, 2019 11:45 AM|Tuesday, October 22, 2019 12:30 PM
David Furlonger, Distinguished VP Analyst, Gartner
Christophe Uzureau, VP Analyst, Gartner
This presentation is focused on what blockchain means for business and government leaders. It explains what the Real Business of Blockchain is all about. How you need to re-engineer your business relationships, monetize illiquid assets and redistribute data and value flows to more successfully engage with the digital world. (*see Harvard/Gartner Book by the same name of the title)
Tuesday, October 22, 2019 02:30 PM|Tuesday, October 22, 2019 03:15 PM
Janelle Hill, Distinguished VP Analyst, Gartner
All digital transformation strategies require significant changes to business operations. CIOs, with their business architects， can use our enterprise operating model framework to help C-suite and functional leaders understand the extent of change necessary to deliver digital strategy at scale.
Tuesday, October 22, 2019 02:30 PM|Tuesday, October 22, 2019 04:00 PM
Cindy Dye, VP, Executive Partner, Gartner
How do we align the maturity of our IT strategy， IT operating model， and IT financial management characteristics to spend optimization to ensure we have funding for digital business and the ContinuousNext?
Tuesday, October 22, 2019 02:30 PM|Tuesday, October 22, 2019 04:00 PM
Heather Colella, VP Analyst, Gartner
Strategic planning is at the heart of every enterprise， and CIOs are often concerned with aligning information and technology activities with the business strategy. Companies that are leaders in digital business do not distinguish between “business” and “IT” – there is one story for business success and that is the business story. In this session, the attendees will know about the art of the one-page strategy, (End-User CIOs)
Wednesday, October 23, 2019 10:15 AM|Wednesday, October 23, 2019 11:15 AM
Thierry Kuperman Le Bihan, VP, Executive Partner, Gartner
AI and ML will not only impact the efficiency of operations in transportation but it will also transform the business models. The way to apprehend mobility of persons and goods around the world will dramatically change with the raising use of AI and ML. Come and share your experiences — good and bad — on the road, sea and air transport industry.
Wednesday, October 23, 2019 10:15 AM|Wednesday, October 23, 2019 11:45 AM
Heather Colella, VP Analyst, Gartner
Strategic planning is at the heart of every enterprise， and CIOs are often concerned with aligning information and technology activities with the business strategy. Companies that are leaders in digital business do not distinguish between “business” and “IT” – there is one story for business success and that is the business story. In this session, the attendees will know about the art of the one-page strategy.
Wednesday, October 23, 2019 11:30 AM|Wednesday, October 23, 2019 12:00 PM
Robert Naegle, VP Analyst, Gartner
Many CIOs struggle with where or how to start their BVIT conversations. This session will propose a BVIT conversation map that can provide a practical starting point for those entering the path to better， more effective business value of IT communications.
Wednesday, October 23, 2019 11:30 AM|Wednesday, October 23, 2019 12:00 PM
Tomas Nielsen, VP Analyst, Gartner
Launching an MVP may seem like a big milestone — however to successfully scale beyond the MVP, enterprises must take a holistic view of their operating model and redesign the operating model to support digital business.
Wednesday, October 23, 2019 02:00 PM|Wednesday, October 23, 2019 02:45 PM
James Anderson, Sr Director Analyst, Gartner
CIOs are under continuing pressure to cut costs or deliver more with fewer resources. CIOs can use the concept of this roadmap as a communication device to socialize and gain buy-in from enterprise partners for evolving the enterprise's IT cost optimization initiatives.
Wednesday, October 23, 2019 02:00 PM|Wednesday, October 23, 2019 02:45 PM
Paul Saunders, Sr Director Analyst, Gartner
Many organizations continue to approach ERP the same way they did 20 years ago. In 2019 the pace of business requires flexibility and agility not delivered by monolithic ERP and old fashioned ’front-end’ and ’back-end’ thinking. The 4th era of ERP is approaching and if organizations aren’t already executing a postmodern ERP strategy they will find themselves left behind
Wednesday, October 23, 2019 02:00 PM|Wednesday, October 23, 2019 02:45 PM
Mike Rollings, VP Analyst, Gartner
For some enterprises, data and analytics has become a primary driver of business strategy. For many, it is a top priority investment. For all, data is an asset. Data and analytics is not its own discipline anymore: It is a set of capabilities in support of a wider digital transformation strategy. A program is not enough. This session discusses how to build a modern data and analytics strategy.
Wednesday, October 23, 2019 02:00 PM|Wednesday, October 23, 2019 02:45 PM
Rob Rizzo, Sr Director, Advisory, Gartner
To support digital transformation, CIOs are increasingly organizing IT work and priorities around “product lines” rather than projects, and moving to continuous delivery. IT product line management offers the speed, flexibility and business outcomes orientation necessary to compete in the digital era. But doing it at a scale requires a very significant evolution in how IT funds and resources are worked. In this session, we’ll discuss examples of how leading CIOs have made the case to the CFO and other C-Suite leaders for changes required to support a product line transformation in IT.
Wednesday, October 23, 2019 02:00 PM|Wednesday, October 23, 2019 03:30 PM
Cindy Dye, VP, Executive Partner, Gartner
How do we align the maturity of our IT strategy， IT operating model， and IT financial management characteristics to spend optimization to ensure we have funding for digital business and the ContinuousNext?
Wednesday, October 23, 2019 04:30 PM|Wednesday, October 23, 2019 05:00 PM
Tom Scholtz, Distinguished VP Analyst, Gartner
Executives, CIO’s and CISO’s have a duty to ensure that the enterprise has an effective cybersecurity security program that can prove to all stakeholders (i.e., shareholders, regulators, customers, suppliers and employees) that it is doing all that can be reasonably expected to protect the digital resources against cyber risk. This presentation analyses the characteristics of a defensible program.
Wednesday, October 23, 2019 04:30 PM|Wednesday, October 23, 2019 05:00 PM
Noah Rosenstein, Principal Analyst, Gartner
Strategy is critical to succeed in digital business， but most organizations are not very effective at creating it. CIOs don’t need the latest and greatest strategy framework to help their enterprises overcome their challenges and frustrations with strategic planning: they need to go back to basics. This session will give CIOs a crash course on the strategy fundamentals they need to effectively contribute to their organization’s strategy.
Wednesday, October 23, 2019 04:30 PM|Wednesday, October 23, 2019 05:00 PM
Penny Gillespie, VP Analyst, Gartner
Customer experience is among the top-5 priorities for multiple executive roles including the CEO and CIO. But how can you as a CIO contribute to customer experience and drive a customer-centric culture? In this session we’ll show why CX should be on your top 5 list， outline options for your involvement in CX initiatives， and share best practices on how CIOs are influencing and sometimes leading this key aspect of digital business transformation.
Wednesday, October 23, 2019 04:30 PM|Wednesday, October 23, 2019 05:00 PM
Rohit Bery, Sr Director, Advisory, Gartner
Bruce Robertson, Distinguished VP, Advisory, Gartner
Digital initiatives to optimize or transform your business model require more cross-functional measures of progress. Given a diversity of priorities and goals, CIOs and other enterprise leaders need a storytelling framework to communicate progress effectively. In this session, we’ll discuss eight different value stories to frame your initiatives, and describe how to package different metrics—all drawn from your CIO peers— to tell a cohesive story.
Wednesday, October 23, 2019 04:30 PM|Wednesday, October 23, 2019 05:00 PM
Chris Howard, Distinguished VP Analyst, Gartner
Economic uncertainty, global trade frictions, fragmented social groups and markets; does this sound familiar? Regardless of industry, company size or location, CIOs face common challenges in today’s environment. Key success factors for going beyond coping to performing well included clear strategic principles, and a common language and framework for gauging and responding to disruption.
Wednesday, October 23, 2019 04:30 PM|Wednesday, October 23, 2019 05:00 PM
Hung LeHong, Distinguished VP Analyst, Gartner
Turn your AI approach on its head. CIOs should be getting guidance on AI from the most senior leadership, not from technologists. How AI is employed is a proactive decision to be made by these leaders- as it affects brand, compliance and financials. This session gives the CIOs the language and frameworks to help business executives describe how AI should be utilized by the enterprise.
Wednesday, October 23, 2019 04:30 PM|Wednesday, October 23, 2019 05:15 PM
Simon Mingay, VP Analyst, Gartner
Shadow IT is a pathway to digital oblivion, but business-led IT is an essential ingredient to digital success. This session will be a discussion how the CIO can optimize value from business-led IT and get ride of shadow IT.
Wednesday, October 23, 2019 04:30 PM|Wednesday, October 23, 2019 05:15 PM
Donna Scott, Distinguished VP Analyst, Gartner
In this session, participants will share with each other tips and techniques for transforming their I&T operating model to deliver on their enterprise’s digital ambition.
Wednesday, October 23, 2019 05:30 PM|Wednesday, October 23, 2019 06:00 PM
Bern Elliot, Distinguished VP Analyst, Gartner
CIOs have been testing, prototyping and learning from their AI POCs’ quick wins. But now they have to move beyond that, and transform their organization’s business. To scale AI and become an AI-company, CIOs must:
1. Align AI initiatives with their corporate strategy by leveraging Porter’s corporate strategy framework (cost leadership, differentiation, focus)
2. Build an AI ecosystem of vendors and service providers
3. Building an AI CoE composed of management, implementation and operations teams
4. Integrate AI into their change management practices
5. Invest in continuous training, education and awareness programs
Thursday, October 24, 2019 11:15 AM|Thursday, October 24, 2019 12:00 PM
Ed Gabrys, Sr Director Analyst, Gartner
To drive digital transformation, it is essential to have CEO’s understanding. However, sometimes, CIO is frustrated to persuade digital strategy and initiatives to the CEO. This session will answer your questions about why you can’t persuade, by providing the difference between CEO and CIO’s perspectives.
Thursday, October 24, 2019 11:15 AM|Thursday, October 24, 2019 12:00 PM
Avivah Litan, Distinguished VP Analyst, Gartner
Blockchain winter and disillusionment has surely set in, but blockchain spring is emerging as the technology begins to underpin global digital business transformation. Blockchain uniquely supports a “shared single version of the truth” across multiple entities , where no single entity is in control. We use case studies and decision trees to guide CIOs on how to -- and not to - apply blockchain to their business.
Thursday, October 24, 2019 11:15 AM|Thursday, October 24, 2019 12:00 PM
Ian Cox, Sr Director Analyst, Gartner
Enterprises are facing unprecedented rates of change in technology, culture and market dynamics. These changes are generating new opportunities and threats on a more frequent basis and creating increasing levels of uncertainty. They are also challenging the traditional approaches to strategy, which were designed for a more stable environment. During this session, we will share ten real-world hacks that CIOs have made to their strategy processes to meet the challenges of a rapidly changing world.
Thursday, October 24, 2019 11:15 AM|Thursday, October 24, 2019 12:00 PM
Dale Kutnick, Senior Vice President, Gartner
Digital businesses require new capabilities. CIOs must evolve IT delivery to support greater internal agility and execution. Top performing CIOs have begun shaping their IT organizations to provide more product-centric approaches for specific IT deliverables. This session will provide CIOs with techniques for determining which IT deliverables should be designated as “products" for investment vs. traditional IT "budget."
Thursday, October 24, 2019 11:15 AM|Thursday, October 24, 2019 12:00 PM
Rob Rizzo, Sr Director, Advisory, Gartner
Rohit Bery, Sr Director, Advisory, Gartner
Digital business transformation is shifting the locus of technology delivery from IT to digital business teams — those outside the traditional IT function who use data or technology to achieve business outcomes. Yet IT’s traditional approaches to governing technology initiatives are often too heavyweight and hinder these teams’ ability to deliver value. This session presents best-practice case studies from BP, JP Morgan, and McDonald’s that demonstrate how CIOs can adapt their governance approach to enable digital business teams to deliver digital capabilities without exposing the company to excessive risk.
Thursday, October 24, 2019 01:00 PM|Thursday, October 24, 2019 01:45 PM
Debra Curtis, VP Analyst, Gartner
Moving to a digital operating model is a major transformation with many work streams spanning multiple years. This session addresses transformation challenges and how to overcome them, including performance management, governance approach, and new ways of working, such as bimodal and moving to the product model.
Thursday, October 24, 2019 01:00 PM|Thursday, October 24, 2019 01:45 PM
Simon Mingay, VP Analyst, Gartner
Business-led IT needs to be normalized as a method of acquiring and delivering information- and technology-related solutions and capabilities. This requires adapting the enterprise I&T operating model, the role of the CIO and that of the IT organization, as well as the accountabilities and responsibilities of business stakeholders. We will look at the practices that are proving effective.
Thursday, October 24, 2019 01:00 PM|Thursday, October 24, 2019 01:45 PM
Remi Gulzar, Sr Director Analyst, Gartner
Your organization may have a good strategy, or it may not. But you won’t know until you execute against it and get results. CIOs and IT Leaders have a key role to play in establishing key performance indicators and putting the measurement systems and analytics in place to gauge progress. Data quality and data governance are also vital to success.
Thursday, October 24, 2019 01:00 PM|Thursday, October 24, 2019 01:45 PM
Frank Buytendijk, Distinguished VP Analyst, Gartner
Data and analytics is a field in motion. Many trends help reshape D&A on an entirely different level. From being a discipline of its own， to being a set of capabilities in support of the wider digital transformation. Picking up on key trends is an essential part of strategy. But not all trends are the same. Which “givens，” “shifts，” “flips” and “questions” do we see in D&A strategy， organization， governance and technology? And how do you make them part of your overall strategy?
Thursday, October 24, 2019 01:00 PM|Thursday, October 24, 2019 01:45 PM
Malcolm Murray, VP, Team Manager, Gartner
Digitalization and transformation mean enterprise risks are evolving more rapidly. The risks facing organizations is a Board of Directors issue, but they have delegated risk management to risk and assurance functions, leading to a lack of responsibility in senior management. Boards need to make risk management the responsibility of the business, just like value creation is, and they can leverage data and analytics to do this. This session will be the first presentation of quantitative findings from my fellows project on the most impactful ways to achieve this.
Thursday, October 24, 2019 02:00 PM|Thursday, October 24, 2019 02:45 PM
Irving Tyler, VP Analyst, Gartner
Successful digital enterprises have something most don’t — digital product management, and product-centric IT delivery. These are two different capabilities CIOs need to master and work with their executive team to deliver. This session will provide language and strategies CIOs need to engage and lead.
Thursday, October 24, 2019 02:00 PM|Thursday, October 24, 2019 02:45 PM
Robert Naegle, VP Analyst, Gartner
CIOs that do not have a proactive and programmatic cost optimization discipline are left to reactively respond to spend reduction requests. Now is the time to link IT deliverables to business outcomes and create a strategic approach to cost optimization and investment planning.
Thursday, October 24, 2019 02:00 PM|Thursday, October 24, 2019 02:45 PM
Jorge Lopez, Distinguished VP Analyst, Gartner
What will it mean to be an educated person in a digital society? What will it mean to be a healthcare system? The answers to these and other related questions will shape a digital society. What are the new institutions that will be the pillars of this new digital society? What will it take to build these institutions， who will do it， and why? What is a new institution and why is it important now?
Sunday, October 20, 2019 01:30 PM|Sunday, October 20, 2019 02:15 PM
Jaime Capella, Distinguished VP, Advisory, Gartner
The majority of CIOs are at least experimenting with IT product management but scaling the model is hard. This session will answer questions about how CIOs are overcoming common IT product management pitfalls by adopting tactics such as defining product lines around business capabilities， changing the way IT engages with business stakeholders， working with the CFO to align funding to products， and developing new scorecards to manage product performance.
Monday, October 21, 2019 11:15 AM|Monday, October 21, 2019 11:45 AM
Kristin Mettraux, Sr Director, Advisory, Gartner
In our quantitative analysis of over 7000 employees and managers, we found that Connector Managers were the most successful coaches and even more effective in highly digital environments. Connector Managers are effective because they have an employee-centric coaching approach and leverage the broader network, including teams and leaders, to meet their employees’ coaching needs. In this session you will learn what makes Connector Managers different, and how leading CIOs at eBay and HCSC foster the Connector Managers in their IT organizations.
Monday, October 21, 2019 11:15 AM|Monday, October 21, 2019 12:00 PM
Chris Howard, Distinguished VP Analyst, Gartner
Digital leadership is essential for enterprise growth and effectiveness. CEOs need someone to fulfill it. Some CIOs will take on more of this role, maybe to the exclusion of the traditional CIO responsibilities. Using case studies and profiles, we will look at the nature of this career transition. How is it different? Is it a long-term role? Do you want it? How does it change your relationship with your peers and your team, to the stakeholders? Based on new research from Gartner on the future of IT and the CIO
Monday, October 21, 2019 02:00 PM|Monday, October 21, 2019 02:45 PM
Helen Poitevin, VP Analyst, Gartner
Innovative technologies are transforming how talent is developed， what we can consider "talent" and how organizations can tap into it. This session explores the impact of digital on the broader talent ecosystem that CIOs and other executives need to navigate. Executives need to rethink how they go about finding， developing and deploying talent in fundamentally new ways.
Monday, October 21, 2019 02:00 PM|Monday, October 21, 2019 02:45 PM
Nicholas Evans, VP Analyst, Gartner
Scaling proven ideas to fully-commercialized or fully-deployed solutions is a constant challenge for CIOs and innovation leaders. Cultural, strategy and process issues often hinder commercialization rates by misguiding or stalling the innovation pipeline. In this session, we provide key recommendations for how to address these pitfalls which are perennial barriers to innovation success.
Monday, October 21, 2019 02:00 PM|Monday, October 21, 2019 02:45 PM
Derek Frost, VP, Advisory, Gartner
Most financial institutions have sought to adapt to digital imperatives by figuring out how to operate more effectively across channels, scale agile across teams, and hire the right digital talent. Despite their efforts, many executives acknowledge that not only have they not yet transformed their business model, but that they are overwhelmed by myriad initiatives.
The one who have made progress, however, are re-thinking how they deliver value and are beginning to change their organization accordingly to lay the groundwork for a path to transformation. More specifically, they are building three fundamental foundations by doing the following:
● Developing staff capabilities for customer empathy and digital dexterity;
● Benchmarking success and crafting operating models around customer-defined outcomes;
● Prioritizing and decentralizing project decisions based on customer impact.
This session will review these approaches and also draw out-of-industry lessons for what a transformed banking business might look like.
Monday, October 21, 2019 02:00 PM|Monday, October 21, 2019 02:45 PM
Nicholas Evans, VP Analyst, Gartner
Innovation as a theme is popular, and more than ever is being looked at the measurable impact of innovation activities. In this session, we will share data on what leading innovators are doing, what priorities they set and what results they are getting. Use this to benchmark or create your own innovation strategy for maximum effect.
Monday, October 21, 2019 03:15 PM|Monday, October 21, 2019 04:15 PM
A pressing challenge facing many CIOs is the need to build a diverse IT workforce that includes versatile high potential workers able to combine domain knowledge with technology expertise. Meet with colleagues to share ideas and creative strategies for building the IT workforce for the 21st century.
Monday, October 21, 2019 03:15 PM|Monday, October 21, 2019 04:45 PM
Net out the why, what, how, when and who of your innovation strategy in a format that focuses your decision making and allows you to socialize expectations with your stakeholders. Explore current practices and approaches and develop your own charter and roadmap of relevant innovation activities.
Monday, October 21, 2019 03:15 PM|Monday, October 21, 2019 04:45 PM
John Cho, Sr Executive Partner, Gartner
This workshop provides CIOs the means to accelerate transformation to ContinuousNext by assessing if you possess the traits of an agile/dexterous leader， whether your organization is agile/lean ready for enterprise agile transformation， and why embracing digital “product” over “project” management as an agile/dexterous leader will deliver results for you and your organization.
Tuesday, October 22, 2019 10:30 AM|Tuesday, October 22, 2019 12:00 PM
John Cho, Sr Executive Partner, Gartner
This workshop provides CIOs the means to accelerate transformation to ContinuousNext by assessing if you possess the traits of an agile/dexterous leader， whether your organization is agile/lean ready for enterprise agile transformation， and why embracing digital “product” over “project” management as an agile/dexterous leader will deliver results for you and your organization.
Tuesday, October 22, 2019 11:45 AM|Tuesday, October 22, 2019 12:15 PM
Debra Curtis, VP Analyst, Gartner
After years of pressure to consolidate IT， eliminate redundancies and leverage the economies of scale of IT shared services， the pendulum is swinging back toward decentralized business unit IT to exploit innovation closer to the market. How can the headquarters CIO and the head of IT Shared Services stay relevant in this upheaval， what should they fight to maintain， and when should they let go?
Tuesday, October 22, 2019 11:45 AM|Tuesday, October 22, 2019 12:15 PM
Jackie Fenn, Distinguished VP Analyst, Gartner
CIOs make critical decisions every day — decisions that impact the viability and success of the organization， and the quality of life of the people who work there. Make those decisions count by understanding how to frame and evaluate your options using proven frameworks for every type of decision.
Tuesday, October 22, 2019 11:45 AM|Tuesday, October 22, 2019 12:30 PM
Tina Nunno, Distinguished VP Analyst, Gartner
CIOs often feel as though they are playing defense and not getting ahead of the game. A CIO may feel they are under unfair political attack, or simply spending too much time in a reactive mode. This can impact a CIO’s brand and strategic positioning in their enterprise, and in the marketplace. This session focuses on practical techniques to help CIOs diplomatically shift from defense to offence, without becoming “offensive”.
Tuesday, October 22, 2019 11:45 AM|Tuesday, October 22, 2019 12:30 PM
Rob Rizzo, Sr Director, Advisory, Gartner
Only 16% of leaders have high digital dexterity — the combination of behaviors, mindsets and beliefs that are essential for digital business transformation. Building digital dexterity depends on leadership from the c-suite, so this session will describe the specific decisions and actions that CIOs must take, including creating a compelling digitalization narrative, personally modelling digitally dexterous behaviors, and ensuring that operational workflows, incentives, and policies foster, not hamper, digital dexterity.
Tuesday, October 22, 2019 02:30 PM|Tuesday, October 22, 2019 03:15 PM
Ed Gabrys, Sr Director Analyst, Gartner
CIOs must continuously describe and promote complex, complicated and technical concepts attempting to inspire and engage, only to face confusion and resistance. By adapting their communication style and adopting some key storytelling tactics, CIOs can turn opposition into attention, engagement, and when done well, fascination.
Tuesday, October 22, 2019 02:30 PM|Tuesday, October 22, 2019 03:15 PM
Chris Howard, Distinguished VP Analyst, Gartner
The most successful organizations take risks in "the turns", those places in the enterprise journey where others slow down. Turns can be economic, geopolitical, environmental, social or competitive. This session will focus on how the CIO should prepare and lead in the turns, building agility into systems, processes, and decision-making, both within their teams and among their peers.
Tuesday, October 22, 2019 02:30 PM|Tuesday, October 22, 2019 03:15 PM
Gene Alvarez, Distinguished VP Analyst, Gartner
As IT leaders, we often struggle with questions such as how to seize new opportunities and forge strategic partnerships to drive digital transformation; how to develop the right skills and tools for success; how important a personal business network is to the organization's success. This panel of CIOs will provide their views on these questions and much more.
Tuesday, October 22, 2019 02:30 PM|Tuesday, October 22, 2019 04:00 PM
Net out the why, what, how, when and who of your innovation strategy in a format that focuses your decision making and allows you to socialize expectations with your stakeholders. Explore current practices and approaches and develop your own charter and roadmap of relevant innovation activities.
Tuesday, October 22, 2019 02:30 PM|Tuesday, October 22, 2019 04:00 PM
To be effective in the digital enterprise, IT staff must add technical and behavioral breadth to their historic strength of technical depth. In this session, we will use the experiences of Nationwide and Intel to identify the critical skills and behaviors required by IT staff, and workshop how to build a scalable ‘breath + depth’ skills development program in your organization.
Tuesday, October 22, 2019 03:45 PM|Tuesday, October 22, 2019 04:45 PM
As most companies are trying to move to agile and a product-based approach to applications, the cultural change is very difficult. Participants in the roundtable will share the challenges and solutions to making the new organization work.
Wednesday, October 23, 2019 10:15 AM|Wednesday, October 23, 2019 11:45 AM
To be effective in the digital enterprise, IT staff must add technical and behavioral breadth to their historic strength of technical depth. In this session, we will use the experiences of Nationwide and Intel to identify the critical skills and behaviors required by IT staff, and workshop how to build a scalable ‘breath + depth’ skills development program in your organization.
Wednesday, October 23, 2019 10:15 AM|Wednesday, October 23, 2019 11:45 AM
Net out the why, what, how, when and who of your innovation strategy in a format that focuses your decision making and allows you to socialize expectations with your stakeholders. Explore current practices and approaches and develop your own charter and roadmap of relevant innovation activities.
Wednesday, October 23, 2019 11:30 AM|Wednesday, October 23, 2019 12:00 PM
Frank Buytendijk, Distinguished VP Analyst, Gartner
Digital ethics is at the top of the hype. The mainstream media are full of articles about the impact of technology on people， business and society. Various governments have issued guidelines around the ethical use of AI. Ethics is not an afterthought anymore， but a concern from the start of every digital initiative. But what does “Digital Ethics by Design” look like?
Wednesday, October 23, 2019 11:30 AM|Wednesday, October 23, 2019 12:00 PM
Mary Mesaglio, Distinguished VP Analyst, Gartner
Everyone is digitally transforming. But there is an alarming gap between digital ambition and execution. A sense of transformation fatigue is setting in. What if we told you there are three essential ingredients that CIOs and other executives consistently miss when trying to transform? This session delves into the three most important and most overlooked ways to accelerate your transformation.
Wednesday, October 23, 2019 11:30 AM|Wednesday, October 23, 2019 12:00 PM
Kristin Mettraux, Sr Director, Advisory, Gartner
According to thousands of employees globally, only 36% of senior leaders and 39% of direct managers effectively foster an inclusive work environment. In this session, we’ll explore four practical tactics that go beyond traditional training to reinforce and encourage inclusive behaviors in IT in daily workflow. We will draw on examples of inclusion ‘nudges’ that help to direct staff towards support for inclusion, transforming them into "active bystanders" to support your D&I goals.
Wednesday, October 23, 2019 11:30 AM|Wednesday, October 23, 2019 12:15 PM
De'Onn Griffin, Sr Director Analyst, Gartner
Diversity and inclusion have become priorities for workplace performance and workplace culture. CIOs must shape attitudes and behaviors to achieve true acceptance and inclusion across their teams. This means integrating D&I into strategy, governance and management of the digital workplace by developing a D&I initiative and the management competencies required to support it.
Wednesday, October 23, 2019 02:00 PM|Wednesday, October 23, 2019 02:45 PM
Ed Gabrys, Sr Director Analyst, Gartner
Digital transformation programs have a problem. Everyone is talking about digital, but in many cases, they are only talking. In spite of the opportunities, inspirations and great ideas, and transformation programs are stalling behind organizational resistance and a lack of motivation. We share tips and tactics to overcome inertia, and inspire and motivate the uninterested, uncreative and unambitious to action.
Wednesday, October 23, 2019 02:00 PM|Wednesday, October 23, 2019 02:45 PM
Christie Struckman, VP Analyst, Gartner
CIOs who aspire to move to a different executive role must follow the path of those who previously made the leap. Based on interviews with fifteen leaders who made such a leap, we offer practical advice they shared on what served them well. CIOs should generate revenue, run a P&L like investors are watching and pivot their personal brand toward business. Learn how they did it.
Wednesday, October 23, 2019 02:00 PM|Wednesday, October 23, 2019 03:30 PM
To be effective in the digital enterprise, IT staff must add technical and behavioral breadth to their historic strength of technical depth. In this session, we will use the experiences of Nationwide and Intel to identify the critical skills and behaviors required by IT staff, and workshop how to build a scalable ‘breath + depth’ skills development program in your organization.
Wednesday, October 23, 2019 02:00 PM|Wednesday, October 23, 2019 03:30 PM
This workshop provides CIOs the means to accelerate transformation to ContinuousNext by assessing if you possess the traits of an agile/dexterous leader, whether your organization is agile/lean ready for enterprise agile transformation, and why embracing digital “product” over “project” management as an agile/dexterous leader will deliver results for you and your organization.
Wednesday, October 23, 2019 04:30 PM|Wednesday, October 23, 2019 05:00 PM
Cassio Dreyfuss, VP Analyst, Gartner
A simple Internet search using “IT management tools” as argument, instantly yields hundreds of them. Are all those tools useful? Yes, they are. Should you use them all? Certainly not. This session will show you how to approach this issue from a strategic perspective, with a focus on planning, architecture and governance.
Wednesday, October 23, 2019 04:30 PM|Wednesday, October 23, 2019 05:00 PM
Mark O'Neill, VP Analyst, Gartner
CIOs are creating API platform teams or API centers of excellence in order to provide access to data, increase innovation and streamline processes. In this session, we look at examples of API centers of excellence and API platform teams in leading organizations. We also look at some of the key roles created in this team, including the API product manager. Attendees will learn how to effectively manage APIs across the organization and beyond.
Wednesday, October 23, 2019 04:30 PM|Wednesday, October 23, 2019 05:00 PM
Elise Olding, VP Analyst, Gartner
You know it’s right in theory — give your teams autonomy, listen to your users and embrace failure. But the most detailed plans and the best intentions are no match for the emotional dissonance that occurs in the reality of the moment, when teams are dysfunctional, users don’t get it and failure just sucks. In this presentation, we examine predictable psychological trouble spots along the rollercoaster of technology transformation and explore strategies to keep people positive and productive throughout the journey.
Thursday, October 24, 2019 11:15 AM|Thursday, October 24, 2019 12:00 PM
Helen Huntley, Distinguished VP Analyst, Gartner
We are in the midst of a significant disruption — caused by emerging technologies，changing customer dynamics and shifting markets. To succeed in digital business we must identify opportunities，prioritize investments and align capabilities to ever evolving business requirements. The A6 (Avoid， Analyze， Attack， Alternative， Ally and Acquire) model will help enterprises deal with disruption intentionally and strategically versus re actively.
Thursday, October 24, 2019 11:15 AM|Thursday, October 24, 2019 12:00 PM
Jackie Fenn, Distinguished VP Analyst, Gartner
"Fail-fast" may work in Silicon Valley, but what if you are trying to innovate with no time or budget, and everyone around you is afraid of failure? This presentation provides a practical roadmap for progress, beginning with low-cost, low-risk innovation activities that deliver real value, and continuing on to strategies to reshape your environment into a more open, supportive and innovation-friendly culture.
Thursday, October 24, 2019 01:00 PM|Thursday, October 24, 2019 01:45 PM
Chet Geschickter, VP Analyst, Gartner
Customer economics and operating leverage are the twin towers of digital business opportunity, and there are five fundamental monetization models. CIOs that master these fundamentals and apply them to their organization and markets can deliver transformational growth. Follow in the footsteps of successful digital businesses to find your path to success.
Thursday, October 24, 2019 02:00 PM|Thursday, October 24, 2019 02:45 PM
Gene Phifer, Distinguished VP Analyst, Gartner
The key to great customer experience (CX) is an engaged employee base focused on customer service. In other words, in order to have great CX, you must have great EX. Learn how leading enterprises are delivering powerful and compelling employee experiences, and the models, methodologies, and technologies necessary for great EX.
Thursday, October 24, 2019 02:00 PM|Thursday, October 24, 2019 02:45 PM
Cassio Dreyfuss, VP Analyst, Gartner
Despite CIO’s efforts to increase the readiness for change in the IT organization, traditional corporate culture still supports leadership practices of the industrial era. CIOs must influence — if “drive” is too strong a word — business and top management to adopt a new active and effective digital business leadership style. Here we show why, what and how.
Thursday, October 24, 2019 02:00 PM|Thursday, October 24, 2019 02:45 PM
Mary Mesaglio, Distinguished VP Analyst, Gartner
Culture hacking — making immediate, emotional, visible changes to the culture — has exploded as a way to trigger on-the-ground transformation. By popular demand, this session provides a step-by-step roadmap for how to hack your culture, including pragmatic examples and do’s and don’ts.
Sunday, October 20, 2019 01:30 PM|Sunday, October 20, 2019 02:15 PM
Alfonso Velosa, VP Analyst, Gartner
The Internet of Things is a major digital business building block. In this Ask the Expert session, we discuss the good and the bad about how enterprises have been implementing IoT and how they are aligning it with their broader digital business strategy.
Sunday, October 20, 2019 01:30 PM|Sunday, October 20, 2019 02:15 PM
Dale Kutnick, Senior Vice President, Gartner
To accelerate digital transformation， organizations are required to continuously evolve services， and product management is becoming more important. However， in Japan， a shift from project management to product management has not progressed. This session will explain the product management functions and values that CIOs and leaders need to understand， and Gartner’s product management framework.
Sunday, October 20, 2019 04:45 PM|Sunday, October 20, 2019 05:30 PM
Debra Curtis, VP Analyst, Gartner
Bimodal is a key capability to deliver and scale digital strategies. It combines rock-solid delivery of IT services with an ability to innovate and explore, which is essential in the digital era. Following are some of the frequently asked questions on bimodal foundations that may be discussed during this small, interactive session:
● What guidelines to use to decide what goes in Mode 1 vs. Mode 2?
● What pitfalls have other organizations experienced on the road to bimodal IT?
● How do you avoid Mode 2 becoming the place where the “cool kids” hangout?
Monday, October 21, 2019 11:15 AM|Monday, October 21, 2019 11:45 AM
Thomas Bittman, Distinguished VP Analyst, Gartner
Digitalization blurs the physical and digital worlds, and leverages new interactions between people, businesses and things. Edge computing complements cloud computing to make digitalization possible - all the way to people and things at the edge. IoT and immersive experiences will require infrastructure everywhere, and the data center will no longer be the center of data.
Monday, October 21, 2019 11:15 AM|Monday, October 21, 2019 12:00 PM
Tom Scholtz, Distinguished VP Analyst, Gartner
Digital business challenges the conventions of information risk and security management. CIO’s and security leaders must focus their efforts on the new value being created through applying digital innovation and artificial intelligence to data resources. This presentation shares new strategies for balancing the benefits of digital innovation with acceptable security and regulatory risk.
Monday, October 21, 2019 11:15 AM|Monday, October 21, 2019 12:15 PM
Marie Sienkowski, Sr Director Analyst, Gartner
IT procurement leaders are often challenged by negotiating effective Microsoft Enterprise Agreements and renewals because of the complexity of Microsoft’s licensing models and the number of options and use rights that have to be considered. This clinic will guide customers to understand these complexities and plan an effective negotiation strategy.
Monday, October 21, 2019 11:15 AM|Monday, October 21, 2019 12:15 PM
Bill Ryan, VP Analyst, Gartner
SAP continues to evolve its business model to facilitate its transition to the HANA Platform and S/4HANA ERP, and to support cloud service growth. This interactive clinic will help sourcing, and vendor procurement leaders recognize and respond to changes in SAP’s product offerings, pricing metrics and negotiating tactics to mitigate risk and maximize deal value.
Monday, October 21, 2019 02:00 PM|Monday, October 21, 2019 02:45 PM
Bill Swanton, Distinguished VP Analyst, Gartner
CIOs and digital business leaders are under enormous pressure from senior executives to get their firms "digital enough"! Our two year long study of digital organizations is yielding new approaches to building the digital platform， revealing the new technologies and skills required. More important， it highlights the organizational， cultural， and business change required for success.
Monday, October 21, 2019 02:00 PM|Monday, October 21, 2019 02:45 PM
Avivah Litan, Distinguished VP Analyst, Gartner
Application leaders and organizations struggle to understand what blockchain technology is， and whether they can benefit from using it. This session will focus on definitions of blockchain and its components. It will also interactively review Gartner decision trees that attendees can use to determine when and under which circumstances blockchain applies to their various use cases.
Monday, October 21, 2019 02:00 PM|Monday, October 21, 2019 02:45 PM
Rita Sallam, Distinguished VP Analyst, Gartner
The expanded and strategic role of data and analytics in digital transformation is increasing the complexity of data, the number of variables to analyze and types of analysis and speed required for success. At the same time, to have an impact, data and analytics must be pervasive. This complexity is pushing the limits of current approaches and leading to unprecedented cycles of rapid innovation in data and analytics. AI is not the only thing driving rapid change in data and analytics. From the next generation of augmented analytics tools to the use of continuous intelligence to interpret streams of data from IoT or the potential of conversational interfaces, there is rapid evolution in how and where analysis can be deployed. Understanding the business impact of these changes will allow organizations to prioritize the innovations that will drive digital business.
Monday, October 21, 2019 02:00 PM|Monday, October 21, 2019 03:00 PM
Melanie Alexander, Director Analyst, Gartner
CIOs often find negotiating with Oracle a challenge, this clinic will help you to navigate the key trends, protect against issues and manage costs by addressing how to negotiate the best possible Oracle contract, how to uncover hidden costs and audit risks, and how to maximize leverage during your Oracle negotiations.
Monday, October 21, 2019 03:15 PM|Monday, October 21, 2019 04:45 PM
In this workshop， you will use Gartner’s IT Operating Model Framework to understand and prioritize specific changes IT organizations need to make to ensure they are prepared to support their enterprise’s digital ambitions. This session will feature examples from peer organizations who have made significant operating model changes in response to transformational demands.
Tuesday, October 22, 2019 11:45 AM|Tuesday, October 22, 2019 12:15 PM
Sam Olyaei, Director Analyst, Gartner
It is now a common practice, and in certain cases mandated by regulation, for a board of directors to require periodic reporting and event-based updates on the state of security and risk management in an enterprise. Developing and communicating an effective message that balances the need to protect with the need to run your business is critical to success. However, in many cases, Security and Risk Leaders are left frustrated and/or unable to answer elementary questions that the Board asks. This presentation will discuss: 1) What is the role of the board and what do they care about?
2) What are some of the most common questions that Board Members ask? (and a talk track for these questions)
3) How can Security and Risk Leaders flip the conversation to educate the Board on issues that they need to know about?
Tuesday, October 22, 2019 11:45 AM|Tuesday, October 22, 2019 12:15 PM
Don Scheibenreif, Distinguished VP Analyst, Gartner
Digital-savvy business leaders seeking new growth horizons may be missing a huge financial opportunity. Gartner predicts that billions of machines — both physical and virtual — will act, look, and feel like customers. We’ll explore why this is happening, how it is showing up today, and what CIOs can do to take advantage of this final frontier of emerging customers.
Tuesday, October 22, 2019 11:45 AM|Tuesday, October 22, 2019 12:30 PM
Ted Friedman, Distinguished VP Analyst, Gartner
Traditional data and analytics governance that focuses only on policy, compliance and enforcement, is now obsolete for digital business. Adaptive governance practices that are contextual and elastic are urgently needed for successful digital business initiatives. This session discusses why current practices are now inadequate and how adaptive governance practices can be adopted to enable better outcomes.
Tuesday, October 22, 2019 11:45 AM|Tuesday, October 22, 2019 12:45 PM
Jo Ann Rosenberger, Distinguished VP Analyst, Gartner
This clinic will illustrate Gartner’s four-step approach called “T4” (T1: Tactics; T2: Templates; T: Terms and Conditions; T4: Timing) to educate attendees on the importance of and how to “vendorize” negotiations specific to IBM. Attendees will receive ready-to-use worksheets of IBM-specific negotiation tips, tactics and “tricks” along with customized checklists, templates, and proposal analysis steps to optimize IBM deals.
Tuesday, October 22, 2019 11:45 AM|Tuesday, October 22, 2019 12:45 PM
Jo Liversidge, Sr Director Analyst, Gartner
This practical interactive clinic explains how to effectively negotiate SaaS contracts. Participants will explore trends in SaaS contracting and discuss how to identify and control hidden costs and opportunities/risks within SaaS agreements.
Please note: Although some Gartner advice will be imparted in this session, attendees should come prepared to contribute their experiences and ideas to the group.
Reserved for end users only. Preregistration required.
Tuesday, October 22, 2019 02:30 PM|Tuesday, October 22, 2019 03:15 PM
Alfonso Velosa, VP Analyst, Gartner
The Internet of Things is a major digital business building block. In this session we discuss IoT evolution, including enterprise IoT maturity and leadership, opportunities and challenges, and next steps for enabling your enterprise to successfully scale it. Key point we will address include business drivers for the IoT, critical organization factors for IoT success, and common implementation issues
Tuesday, October 22, 2019 02:30 PM|Tuesday, October 22, 2019 03:15 PM
Anthony Mullen, Sr Director Analyst, Gartner
This session will explore new technologies, emerging design practices, advances in organization structure and staffing dynamics that are leading to breakthroughs in the way people experience digital technology.
Tuesday, October 22, 2019 02:30 PM|Tuesday, October 22, 2019 03:15 PM
Paul Saunders, Sr Director Analyst, Gartner
Gartner estimates that the vast majority of SAP existing ERP client base has not yet decided whether or not to move to S/4HANA.
SAP has stated that existing ERP clients must move to S/4HANA by 2025 or risk being out of support. As the largest vendor by market share in one of the largest areas of enterprise software spend CIOs are rightfully concerned. However the path ahead is unclear and ERP missteps are historically career damaging.
Tuesday, October 22, 2019 02:30 PM|Tuesday, October 22, 2019 03:15 PM
David Smith, Distinguished VP Analyst, Gartner
The cloud phenomenon continues to grow. As many companies have moved to a cloud first position, many others are finding they need advice in structuring their overall cloud strategy. This presentation will describe the state of cloud computing, major strategy elements and will explore some tactics critical to driving cloud success.
Tuesday, October 22, 2019 02:30 PM|Tuesday, October 22, 2019 03:15 PM
Brian Reed, Sr Director Analyst, Gartner
A security view of the 2019 CIO and CEO agenda.
Tuesday, October 22, 2019 02:30 PM|Tuesday, October 22, 2019 03:30 PM
Rich Doheny, Principal Analyst, Gartner
This session will cover the guidance senior leaders and subject matter experts need to know to determine which ServiceNow modules to evaluate, how to conduct realistic evaluations, understand how to use maturity when estimating license needs, what questions to ask about future product roadmaps and negotiation strategies.
Tuesday, October 22, 2019 02:30 PM|Tuesday, October 22, 2019 04:00 PM
In this workshop， you will use Gartner’s IT Operating Model Framework to understand and prioritize specific changes IT organizations need to make to ensure they are prepared to support their enterprise’s digital ambitions. This session will feature examples from peer organizations who have made significant operating model changes in response to transformational demands.
Wednesday, October 23, 2019 11:30 AM|Wednesday, October 23, 2019 12:00 PM
Luke Simonetti, Expert Partner, Practice, Gartner
Terry Bebbington, Sr Expert Partner, Practice, Gartner
60% of businesses will suffer major service failures due to the inability of cyber security teams to adequately mature their programs to combat the threats they face today. See how organizations are leveraging benchmarking to measure and improve their programs all while achieving the best ROI for those investments. Gartner consultants share their experience on how capable programs are leveraging mitigating risk within the context of industry-specific leading practices and peer-group comparisons.
Wednesday, October 23, 2019 11:30 AM|Wednesday, October 23, 2019 12:00 PM
Rajesh Kandaswamy, VP Analyst, Gartner
For all the hype，the actual adoption of blockchain remains rare. Blockchain provides unique opportunities and challenges. But， some early adopters are forging ahead. In this presentation，we will discuss what we can learn from them.
Wednesday, October 23, 2019 11:30 AM|Wednesday, October 23, 2019 12:15 PM
George Spafford, Sr Director Analyst, Gartner
Clients are shifting from asking how to start DevOps towards how to sustain and scale efforts. Because clients have a wide range of experience with DevOps, Gartner has identified a number of key practices to share.
Wednesday, October 23, 2019 11:30 AM|Wednesday, October 23, 2019 12:30 PM
Marie Sienkowski, Sr Director Analyst, Gartner
IT procurement leaders are often challenged by negotiating effective Microsoft Enterprise Agreements and renewals because of the complexity of Microsoft’s licensing models and the number of options and use rights that have to be considered. This clinic will guide customers to understand these complexities and plan an effective negotiation strategy.
Wednesday, October 23, 2019 11:30 AM|Wednesday, October 23, 2019 12:30 PM
Jo Liversidge, Sr Director Analyst, Gartner
Salesforce has become one of the largest vendors in the application ecosystem, with increasing product offerings and a broad array of subscription options. This clinic will provide attendees with strategies and tactics to negotiate the best contractual deal and mitigate risk when dealing with Salesforce.
Wednesday, October 23, 2019 02:00 PM|Wednesday, October 23, 2019 02:45 PM
Bill Holz, VP Analyst, Gartner
DevOps is all the rage — but what does DevOps really mean? Organizations all around the globe are scrambling to adopt DevOps without understanding what the term means and what is required to adopt it.
This presentation will help you to better understand:
● What DevOps is and what it is not?
● The keys critical to DevOps success.
● How to build your DevOps practice into your SDLC?
Wednesday, October 23, 2019 02:00 PM|Wednesday, October 23, 2019 02:45 PM
Gavin Tay, Sr Director Analyst, Gartner
The proliferation of technology categories, and the way products are bundled into suites, or get embedded into bigger applications create complexity that lead some into indecision and paralysis; and others into an overlapping, unmanageable technology mess. We will discuss pragmatic approaches to address questions that include:
● What are the key product categories of a digital workplace architecture?
● What do you need to know to choose between digital workplace technologies?
Wednesday, October 23, 2019 02:00 PM|Wednesday, October 23, 2019 02:45 PM
Gene Alvarez, Distinguished VP Analyst, Gartner
Excellence in customer experience is critical to the development of a digital business platform and to date, CIOs have been stuck in the passenger seat. In this session, we’ll review best practices for CIOs looking to increase their influence over the development of customer experience strategy and the distinct advantages that a foundational understanding of technology has in accelerating customer experience success.
Wednesday, October 23, 2019 02:00 PM|Wednesday, October 23, 2019 03:00 PM
Jo Ann Rosenberger, Distinguished VP Analyst, Gartner
This session will illustrate and guide procurement, vendor managers, and IT leaders involved in the negotiation planning process how to incorporate ten “must know” tips, tactics and “tricks” into the negotiation plan to optimize pricing, discounts and contract terms. Attendees will receive ready-to-use checklists, templates, and worksheets for optimizing future negotiations with existing, new, and emerging vendors.
Wednesday, October 23, 2019 02:00 PM|Wednesday, October 23, 2019 03:00 PM
Bill Ryan, VP Analyst, Gartner
SAP continues to evolve its business model to facilitate its transition to the HANA Platform and S/4HANA ERP, and to support cloud service growth. This interactive clinic will help sourcing, and vendor procurement leaders recognize and respond to changes in SAP’s product offerings, pricing metrics and negotiating tactics to mitigate risk and maximize deal value.
Wednesday, October 23, 2019 02:00 PM|Wednesday, October 23, 2019 03:30 PM
In this workshop， you will use Gartner’s IT Operating Model Framework to understand and prioritize specific changes IT organizations need to make to ensure they are prepared to support their enterprise’s digital ambitions. This session will feature examples from peer organizations who have made significant operating model changes in response to transformational demands.
Wednesday, October 23, 2019 04:30 PM|Wednesday, October 23, 2019 05:00 PM
Dennis Gaughan, Distinguished VP Analyst, Gartner
Every company undergoing digital transformation will need to modernize the core of their application portfolio to ensure success. These five strategies will help CIOs understand where to start, how to succeed and how to accelerate innovation on a modern foundation.
Wednesday, October 23, 2019 04:30 PM|Wednesday, October 23, 2019 05:00 PM
Robert Naegle, VP Analyst, Gartner
In this session we will describe how to move beyond cost reduction to looking at optimizing the organization’s IT spend in order to enable investment in digital business innovation and growth areas.
Wednesday, October 23, 2019 04:30 PM|Wednesday, October 23, 2019 05:00 PM
Dimitris Geragas, Sr Expert Partner, Practice, Gartner
While governance is a key and necessary element in data and analytics, it is many times deployed as a bureaucratic impediment to success. Organizations need to be able to offer more structures to accommodate innovation, change and the new technology enablers. This session will describe the new roles of governance and the resulting models.
Wednesday, October 23, 2019 05:30 PM|Wednesday, October 23, 2019 06:00 PM
Christine Pascarella, Sr Expert Partner, Practice, Gartner
How can application leaders meet the business needs of their users and improve their existing portfolios at the same time? There are many different approaches to modernization, Gartner Consulting practitioners will highlight the different questions to answer to determine how you can choose the best modernization approach for your applications.
Wednesday, October 23, 2019 05:30 PM|Wednesday, October 23, 2019 06:00 PM
Marty Resnick, Sr Director Analyst, Gartner
Data storytelling promises a more engaging means of communicating findings and situational awareness than reporting or data visualization alone. Data storytelling combines data visualization with narrative techniques across multiple experiences and channels. This session shows you how to build your best, most impactful data story.
Wednesday, October 23, 2019 05:30 PM|Wednesday, October 23, 2019 06:00 PM
Frances Karamouzis, Distinguished VP Analyst, Gartner
RPA is one of the most highly discussed areas of automation across all industries and geographic markets (as evidenced by number of Gartner searches， inquiries and downloaded documents). Its been growing at double digit growth rates for 20 quarters in row. In 1999, the big disruption was the use of offshore to create labor arbitrage. The new disruptor is automation arbitrage, a term Gartner is using to describe the recalibration of human labor to drive business outcomes. Here we provide the CIO’s guide to RPA — everything you need to know to cut through the hype.
Thursday, October 24, 2019 11:15 AM|Thursday, October 24, 2019 12:00 PM
David Cappuccio, Distinguished VP Analyst, Gartner
The future of IT will not be on-premises, in the cloud, in IoT or at the edge. But rather IT will transform into a combination of all of these. Rather than being defined by the technology, it will be driven by business outcomes. This transformation of IT infrastructures must evolve to support workload deployments at the right time, on the right provider, at the right cost, anywhere in the world, quickly. This session will discuss trends and best practices on this journey.
Thursday, October 24, 2019 11:15 AM|Thursday, October 24, 2019 12:00 PM
Mark Beyer, Distinguished VP Analyst, Gartner
The future of data management will help plan for what’s next. It describes where the market, function or capability is going and how it’s evolving. It should help early adopters get a leg up and more conservative companies plan and prepare for and make the changes.
Thursday, October 24, 2019 11:15 AM|Thursday, October 24, 2019 12:00 PM
Tom Scholtz, Distinguished VP Analyst, Gartner
Cybersecurity entails making economic decisions about balancing digital opportunity against cyber risk. Both sides of this opportunity-risk equation are largely represented by financial considerations. This presentation discusses key financial considerations of cybersecurity investment， including business value， ROI， budgets and cost allocation models.
Thursday, October 24, 2019 11:15 AM|Thursday, October 24, 2019 12:00 PM
Yefim Natis, Distinguished VP Analyst, Gartner
Cloud platform innovation promises great opportunities. But for many, the rapid change poses more questions than answers. Microservices and serverless functions; APIs and API marketplaces; hybrid integration and multicloud services; IoT and digital twins; events and streams; IaaS, PaaS, and SaaS -- how will they support (or disrupt) your plans, your organization, and your market leadership role?
Thursday, October 24, 2019 11:15 AM|Thursday, October 24, 2019 12:00 PM
Patrick Connaughton, Sr Director Analyst, Gartner
More than 50 research analysts have come together to identify ten trends in applications that are changing the way organizations conduct business. In this session, we’ll give an overview of the top ten strategic application trends that are intelligent, integrated and innovative.
Thursday, October 24, 2019 11:15 AM|Thursday, October 24, 2019 12:00 PM
Audrey Mickahail, Sr Director, Advisory, Gartner
CIOs know restructuring one of their teams is never an easy decision, and EA groups especially have been in flux for several years. But what if we told you that the most successful EA groups that consistently outperform their peers on business outcome metrics have been significantly restructured at least once, if not more times, in the last five years? Join us for more about how, and where, progressive CIOs are positioning their architects to maximize their potential and accelerate business outcomes.
Thursday, October 24, 2019 11:15 AM|Thursday, October 24, 2019 12:15 PM
Jo Liversidge, Sr Director Analyst, Gartner
This practical interactive clinic explains how to effectively negotiate SaaS contracts. Participants will explore trends in SaaS contracting and discuss how to identify and control hidden costs and opportunities/risks within SaaS agreements.
Please note: Although some Gartner advice will be imparted in this session, attendees should come prepared to contribute their experiences and ideas to the group.
Reserved for end users only. Preregistration required.
Thursday, October 24, 2019 01:00 PM|Thursday, October 24, 2019 01:45 PM
Bill Swanton, Distinguished VP Analyst, Gartner
Thomas Murphy, Sr Director Analyst, Gartner
Digital business is about the creation of new business models, typically built on digital products and platforms. To continuously deliver digital product innovation and business value, application leaders should apply Gartner’s Blueprint to help transform the culture, skills, architecture, technologies and software quality capabilities of their development organizations.
Thursday, October 24, 2019 01:00 PM|Thursday, October 24, 2019 01:45 PM
Anthony Mullen, Sr Director Analyst, Gartner
The numbers are clear: Gartner Clients are experiencing problems scaling AI from initial POCs to production-ready systems. We look at the hurdles and how to overcome them.
Thursday, October 24, 2019 01:00 PM|Thursday, October 24, 2019 01:45 PM
Gavin Tay, Sr Director Analyst, Gartner
The transition from a digital workplace strategy to an operational, practical program is a complex one. This session outlines a step-by-step approach on how to link workplace investments to outcomes, engage with strategic stakeholders, prioritize options, build workplace capability roadmaps, measure the impact, recalibrate the program, as well as deal with the pressure points at the intersections of technology and culture.
Thursday, October 24, 2019 01:00 PM|Thursday, October 24, 2019 01:45 PM
Frances Karamouzis, Distinguished VP Analyst, Gartner
Driving results from Robotic Process Automation (RPA) requires an understanding of how to calculate TCO, measure ROI， scale across business and IT processes and finally ensure strong governance through the use of a Center of Excellence and strong guardrails for architecture, configuration and security. RPA’s ubiquity is its biggest strength as well as its biggest weakness (source of mistakes).
Thursday, October 24, 2019 01:00 PM|Thursday, October 24, 2019 01:45 PM
Brent Stewart, Sr Director Analyst, Gartner
User Experience (UX) of systems, products and services is now recognized as a critical aspect of Customer Experience (CX). UX methodologies, tools and skillsets have evolved significantly, and leading organizations invest in UX as a key differentiator and driver of CX. In this session, you can ask the Gartner expert to about various aspects of UX and best practices used by advanced enterprises.
Thursday, October 24, 2019 01:00 PM|Thursday, October 24, 2019 01:45 PM
Gene Alvarez, Distinguished VP Analyst, Gartner
Business model change has always had an impact on CRM applications. However, Gartner receives an increasing number of inquiries from its clients on digital business model change and the focus on customer centricity under these new business models. It is now even more critical to look at CRM applications for the next five years and how they should evolve to support these new business models. Key Issues 1) What kind of business model change will organizations undertake and what are the impact to their relations with customers? 2) What changes do organizations need on their CRM technologies to support these new digital business?
Thursday, October 24, 2019 01:00 PM|Thursday, October 24, 2019 02:00 PM
Jo Ann Rosenberger, Distinguished VP Analyst, Gartner
This clinic will illustrate Gartner’s four-step approach called “T4” (T1: Tactics; T2: Templates; T: Terms and Conditions; T4: Timing) to educate attendees on the importance of and how to “vendorize” negotiations specific to IBM. Attendees will receive ready-to-use worksheets of IBM-specific negotiation tips, tactics and “tricks” along with customized checklists, templates, and proposal analysis steps to optimize IBM deals.
Thursday, October 24, 2019 01:00 PM|Thursday, October 24, 2019 02:00 PM
Melanie Alexander, Director Analyst, Gartner
CIOs often find negotiating with Oracle a challenge, this clinic will help you to navigate the key trends, protect against issues and manage costs by addressing how to negotiate the best possible Oracle contract, how to uncover hidden costs and audit risks, and how to maximize leverage during your Oracle negotiations.
Thursday, October 24, 2019 02:00 PM|Thursday, October 24, 2019 02:45 PM
Alfonso Velosa, VP Analyst, Gartner
The rise of digital twins is creating the next chapter for the digital business journey. CIOs have the opportunity for leadership to drive the use of digital twins to help business stakeholders make better decisions and influence the ecosystem. In this session we will discuss what digital twins are and why they are important, the business implications to leverage digital twins, and the implications for the IT organization processes and policies.
Thursday, October 24, 2019 02:00 PM|Thursday, October 24, 2019 02:45 PM
Sid Nag, VP Analyst, Gartner
Public cloud services are growing at 19% CAGR through 2021. The cloud maturity model is driving business and IT leaders to make cloud as the underpinning of their cloud strategy and they are doing it with their wallets. Cloud spending is 20% of IT budgets as per Gartner’s cloud adoption survey. Top four hyper-scale cloud providers command 57% of the public cloud market according to Gartner’s recent market-share study. This session will discuss the cloud growth trajectory across different cloud segments. We will go beyond the numbers and help IT leaders explore external factors, new technologies, best practices, and winners and losers within the cloud landscape.
Thursday, October 24, 2019 02:00 PM|Thursday, October 24, 2019 02:45 PM
Brian Burke, Research VP, Gartner
Digital business is driven by a wave of emerging technologies that are maturing at the same time. The challenge is to understand the potential impact of these technologies on your industry and the opportunities for your organization. This presentation will reveal how to assess the maturity of emerging technologies in different business scenarios and how to plan your technology innovation investment portfolio.
Thursday, October 24, 2019 02:00 PM|Thursday, October 24, 2019 02:45 PM
Brian Reed, Sr Director Analyst, Gartner
Security and Risk Management Leaders should implement or improve upon these Top 10 security projects in 2019. Any security project must be supported by technology， address the changing needs of cybersecurity and reduce risk by adopting a CARTA strategic approach with all security projects.