While we build the 2021 agenda, explore last year’s tracks built upon our latest research that addressed the challenges most critical to CIOs and IT executives. These key topics kickstarted conversations around the priorities and initiatives of IT leaders so attendees could tackle what was most important to them.
2020 track highlights
Business Strategy
This track provided CIOs and IT executives with digital business strategic planning tools and techniques to turn complexity and chaos into real strategy execution initiatives.
Leadership
This track provides CIOs and IT executives with tools and techniques to help them lead and effectively make decisions in a dynamic world.
Technology & Information
This track provides CIOs and IT executives with clear insights and understanding of the opportunities and risks in adopting emerging technologies to help shape your digital transformation journey and lead business recovery.
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A look back at 2020's agenda
Monday, October 19, 2020 / 11:00 AM - 11:45 AM EDT
Gartner Opening Keynote: Seize the Moment to Compose a Resilient Future
Tina Nunno, Distinguished VP Analyst, Gartner
Don Scheibenreif, Distinguished VP Analyst, Gartner
Daryl Plummer, Distinguished VP Analyst, Gartner
Leaders worldwide are guiding their organizations into an uncertain future. But can we do more than just survive change? An adaptive, resilient business—the composable business—promises bold outcomes. CIOs throughout the private and public sectors are combining what their organizations do well with new ideas about technology, learning and ecosystems. Gartner’s 2020 Symposium Keynote covers the strategies that, even in turmoil, create greater advantage.
* Session qualifies for Continuing Profession Education credits from ISACA, ISC2®
Monday, October 19, 2020 / 12:00 PM - 12:30 PM EDT
Ten Rules for Rapid IT Spend Reduction
Chris Ganly, Sr Director Analyst, Gartner
Difficult times call for difficult actions. In an uncertain and pressurized economic environment organizations often face the challenge or realizing immediate IT cost savings. When faced with the challenge, all CIOs need to determine how to approach cost cutting in the least damaging way to the mid- and long-term health of the business.
Monday, October 19, 2020 / 12:00 PM - 12:30 PM EDT
The Top Strategic Technology Trends for 2021
Brian Burke, Research VP, Gartner
Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore especially as they deal with the uncertainty driven by the pandemic and need to plan for a post-pandemic world.
Monday, October 19, 2020 / 12:00 PM - 12:30 PM EDT
Postpandemic Planning of IT Strategy
Donna Scott, Distinguished VP Analyst, Gartner
As CIOs come out of the immediate response phase of COVID-19 lockdown, most will find that they need to revisit and rewrite their IT strategy. This session will show how CIOs can use the Gartner Postpandemic Planning Framework as a starting point for a review of their IT strategy.
Monday, October 19, 2020 / 12:00 PM - 12:30 PM EDT
Making Good Decisions When Disruption Becomes the New Normal
Joanne Kopcho, VP Analyst, Gartner
As disruption is the new normal, CIOs must update their decision-making capabilities to determine when to act immediately, or when to analyze a decision. Fast, frequent and distributed determination requires CIOs to revisit current governance. This session will show CIOs how to make good decisions in the age of chaos by reinventing their decision-making practices.
Monday, October 19, 2020 / 12:00 PM - 12:30 PM EDT
The Everything Customer
Hung LeHong, Distinguished VP Analyst, Gartner
The 2020 crisis has only accelerated the need for enterprises to interact digitally with customers. And as markets reopen, a reverse effect will occur: customers will value in-person interactions and great physical spaces. Customers will want everything. Technology has everything to do with delivering to these new needs . Find out how to develop the technology foundation to serve the Everything Customer.
Monday, October 19, 2020 / 12:00 PM - 12:45 PM EDT
CIO Workshop: Designing the Future — From Digital Narrative to Strategic Plan
Heather Colella, VP Analyst, Gartner
The ability to articulate a digital narrative for the enterprise and then covert that narrative into an actionable strategy is what distinguishes great leaders. In this 45-minute workshop, we will discuss how to convert your digital narrative into an actionable strategic plan using Gartner’s new strategic planning template. You will leave this session with Gartner’s new strategic planning template, an example of what ‘good’ looks like when the strategic planning template is completed and an outline of your personal strategic plan.
Monday, October 19, 2020 / 01:30 PM - 02:00 PM EDT
Use a Composable Business Architecture for the Digital Future
Rajesh Kandaswamy, VP Analyst, Gartner
Our path toward the digital future is accelerated due to the pandemic. But, digital transformation efforts are not enough as they rely on a business architecture that is a relic of the prior Industrial Age. Enterprises need to adopt a composable business architecture one that provides the ability to rapidly sense, respond and act to seize opportunities, ward off threats, and remain resilient.
Monday, October 19, 2020 / 03:45 PM - 04:15 PM EDT
Metrics, Risk and Recovery
Srinath Sampath, Sr Director Analyst, Gartner
How will you measure progress and manage risk as the world economy enters the recovery phase of the pandemic? Priorities and investments that appropriately manage risk will inform your decisions, smooth your path to recovery, and prepare you for the next crisis.
* Session qualifies for Continuing Profession Education credits from ISACA, ISC2®
Monday, October 19, 2020 / 03:45 PM - 04:15 PM EDT
The CIO's Digital Product Management Game Plan for 2021
Brian Prentice, VP Analyst, Gartner
If anything has been learnt over the first half of 2020, it's been the importance of having a compelling digital connection with external stakeholders. As the world's economy starts to find its feet it is likely that customers and partners maintain those digital connections as defined by industry leaders. This means CIOs will need to make digital product management a key part of their 2021 efforts. This presentation will provide a roadmap to CIOs to enable their organization to become in industry leader in digital product management.
Monday, October 19, 2020 / 03:45 PM - 04:15 PM EDT
Maverick: The Meaning of Life as a Set of AI Design Principles
Frank Buytendijk, Distinguished VP Analyst, Gartner
AI gives technology the capacity to act with a certain autonomy — an early form of “agency,” or “life” with some poetic license. What can you learn from different views on the meaning of life to make sure the behaviors of AI match with what you call meaningful results?
Monday, October 19, 2020 / 03:45 PM - 04:15 PM EDT
Six Macro Factors That Will Frame Business Strategies for the 2020s
Mark Raskino, Distinguished VP Analyst, Gartner
COVID-19 triggered a multifactor crisis. Big lurking issues were foregrounded. CIOs must rebuild as CEOs reshape their 2020s business strategies around the future of oil, productivity, environment, tech and more.
Tuesday, October 20, 2020 / 11:00 AM - 11:30 AM EDT
Guest Keynote: Embracing an Infinite Mindset – A Conversation with Simon Sinek
Simon Sinek, Renowned Leadership Expert,
The leaders who embrace an infinite mindset, build stronger, more innovative, more inspiring organizations. Their people trust each other and their leaders. They have the resilience to thrive in an ever-changing world, while their competitors fall by the wayside. Ultimately, they are the ones who lead the rest of us into the future. Join us for a fascinating discussion with best-selling author, Simon Sinek, on how to embrace an infinite mindset.
Tuesday, October 20, 2020 / 11:45 AM - 12:15 PM EDT
The New Normal in IT Finance
Chris Ganly, Sr Director Analyst, Gartner
Here we will discuss the changes in IT Financial Management and the shifts we are seeing, from on premises to cloud, from capex to opex, from projects to products, from waterfall to agile and what it means to the CIO and what they should do about it.
Tuesday, October 20, 2020 / 11:45 AM - 12:15 PM EDT
2021 CIO Agenda: Rebuilding the Future
Andy Rowsell-Jones, Distinguished VP Analyst, Gartner
COVID-19 is a human and public health tragedy that is turning into an economic one. What should CIOs and IT leaders do to rebuild the future of their enterprise? This year's CIO Agenda, drawing from one of the longest running surveys of its kind in the world, sets out the actions necessary for CIOs and IT leaders to enable their enterprises to rebuild and reset their course after the COVID-19 disruption.
Tuesday, October 20, 2020 / 11:45 AM - 12:15 PM EDT
Ask the Expert: Learn About Composable Business
Dennis Gaughan, Distinguished VP Analyst, Gartner
Attendees interact with top Gartner experts on the notion of Composable Business, framed in the keynote and touched on in numerous sessions that link to the theme Compose The Future. Learn from key vision leaders on how business can excel in the challenging, competitive and fertile postpandemic climate.
Tuesday, October 20, 2020 / 11:45 AM - 12:15 PM EDT
The Postpandemic Planning Framework: Helping Enterprises Exit the Crisis
Hung LeHong, Distinguished VP Analyst, Gartner
The crisis impacts enterprises unequally. Some parts of the enterprise see significant growth only to return to normal, while others see big drops in volume with a slow recovery. This session provides a unifying framework that CIOs can use to plan the highly varying outcomes within their enterprise. It provides your team with a consistent language to describe and plan out expected outcomes.
Tuesday, October 20, 2020 / 11:45 AM - 12:30 PM EDT
CIO Workshop: Driving Enterprise Value — Migrating From Projects to Products
Christiane Groth, VP, Advisory, Gartner
To drive greater agility, efficiency and responsiveness, CIOs are organizing a growing share of the work of IT around product management — small teams with end-to-end accountability across plan/build/run to delivery-specific business outcomes. This workshop will help IT leaders to identify their first product pilots through a step-by-step suitability assessment.
Tuesday, October 20, 2020 / 01:15 PM - 01:45 PM EDT
Boost Revenue Through Digital Business Optimization for Midsize Enterprises
Joseph Provenza, Sr Director Analyst, Gartner
Midsize enterprise CIOs can increase their contribution to the organization with leadership in the digital arena, and nothing is more valued than improving the top line of the enterprise. However, there is an incorrect perception that you only can increase revenues by transforming the current business model, and that it is a risky and costly move. This session examines why you should consider digital optimization – the digital enhancement of your current operating model – as a way to boost revenue and take advantage of growth opportunities.
Tuesday, October 20, 2020 / 01:15 PM - 01:45 PM EDT
Composable Businesses Need Antifragile Strategies
Dave Aron, Distinguished VP Analyst, Gartner
In order to win in volatile times, composability needs to be aimed at the goal of becoming antifragile. Where robustness and resilience focus on the ability to survive in difficult and uncertain times, antifragility goes further, aiming to shape our businesses and government agencies to be even more valuable to their customers and other stakeholders in uncertain times.
Tuesday, October 20, 2020 / 02:45 PM - 03:30 PM EDT
CIO Roundtable: Migrating From Projects to Products
Christiane Groth, VP, Advisory, Gartner
CIOs are focused on driving greater agility, efficiency and business responsiveness through a migration to a product-focused organization. Join this facilitated discussion to learn and share from peers on the challenges and success of making the journey from a “project to products" enterprise.
Tuesday, October 20, 2020 / 03:30 PM - 04:00 PM EDT
Digital Business Acceleration in Response to COVID-19
Kristin Moyer, Distinguished VP Analyst, Gartner
The pandemic and the related global economic uncertainty has resulted in the acceleration of digital business as reported by Gartner clients. CEOs and Boards of Directors expect results fast and there is a small window of opportunity to achieve the required outcomes. This session will lay out a pragmatic approach to answering why, what, and how for digital business acceleration.
Tuesday, October 20, 2020 / 03:30 PM - 04:00 PM EDT
Use Strategic Planning to Survive and Thrive in a Global Crisis
Ian Cox, Sr Director Analyst, Gartner
COVID-19 has severely disrupted strategy and strategic plans and rendered most enterprise’s strategic direction obsolete. CIOs can use strategic planning practices to help their enterprises navigate through the crisis, reset their strategic plans for recovery and renew their long-term strategy in an evolving aftermath. This session will showcase best practices for using strategic planning to survive and thrive in a global crisis.
* Session qualifies for Continuing Profession Education credits from ISACA, ISC2®
Tuesday, October 20, 2020 / 03:30 PM - 04:00 PM EDT
Mitigating the Toughest Problem of AI: The God Problem
Jorge Lopez, Distinguished VP Analyst, Gartner
The current pandemic will drive the development and adoption of autonomous operations built from intelligent entities that have machine autonomy, machine agency and machine learning. These entities will, in turn, learn how to do things in a manner different from that intended by designers. In this essential short form presentation, attendees will learn strategies of intelligent entity design to reduce the extent to which a learning machine will deviate from the interests of its creators.
Tuesday, October 20, 2020 / 03:30 PM - 04:00 PM EDT
Ask the Expert: Learn About Composable Business (Repeat)
Dennis Gaughan, Distinguished VP Analyst, Gartner
Attendees interact with top Gartner experts on the notion of Composable Business, framed in the keynote and touched on in numerous sessions that link to the theme Compose The Future. Learn from key vision leaders on how business can excel in the challenging, competitive and fertile postpandemic climate.
Wednesday, October 21, 2020 / 11:00 AM - 11:30 AM EDT
Guest Keynote: Intentional Leadership
Carla Harris, Vice Chairman, Managing Director and Senior Client Advisor, Morgan Stanley
In past decades, particularly in “producer cultures” professionals were given positions of leadership and authority because they were great “producers”. The top trader, the banker that posted the most revenues or the lawyer that had the most billable hours were compensated with money, an elevated title and positions of leadership without much thought as to whether the person was the kind of individual that could motivate and inspire others to perform beyond their own expectations. Yet, today, we find ourselves in an environment where a growing majority of the professional workforce are Millennials and Generation Zers and they demand motivation and inspiration as table stakes for their performance in any environment. So the question is, “what does it take to be an outstanding leader in today’s environment?”. Carla Harris asserts that if anyone chooses to take on the leadership seat, then one must be INTENTIONAL about 8 things in order to be a powerful, impactful, influential leader in today’s environment. Hear her make the case for: Authenticity, Building Trust, Clarity, Creating other Leaders, Diversity, Innovation, Inclusivity, and Voice as essential components of being a Powerful Leader today.
Wednesday, October 21, 2020 / 11:45 AM - 12:15 PM EDT
How Inspirational Organizations Stand Out in Adapting to Customers
Ed Thompson, Distinguished VP Analyst, Gartner
2020 has been a traumatizing time for most organizations. Some organizations have stood out in their innovative support for customers. Loyal customers cost less to serve and they usually concentrate spending with companies they trust during downturns. This session will reveal inspiring tales of how necessitated technology innovation help keep or bring customers back into the fold.
Wednesday, October 21, 2020 / 11:45 AM - 12:15 PM EDT
Gartner’s Top Strategic Predictions for 2021 and Beyond: Resetting Everything
Daryl Plummer, Distinguished VP Analyst, Gartner
Predicting the impact of technology is much easier than predicting the impact of global change. Following the COVID virus, most will realize that global change is only one crisis away. Now, the ability to understand how predictions cross the entire spectrum of human life is critical. This presentation will project a future based on a present filled with uncertainty.
Wednesday, October 21, 2020 / 11:45 AM - 12:15 PM EDT
Business Continuity Management: An Organizational Resilience Change Agent
Roberta Witty, VP Analyst, Gartner
What if you always knew what was critical to your operations? What if you knew the situational awareness of an incident or crisis? What if you could improve decision-making by knowing how every business process worked? It is not an exaggeration that a well-implemented business continuity management program can deliver all of that and more. This session will show you how.
Wednesday, October 21, 2020 / 11:45 AM - 12:15 PM EDT
CIO Imperative: Climate Change Is Becoming a Risk Management Issue for Boards
Dale Kutnick, Senior Vice President, Gartner
Political inertia is limiting climate change actions, despite rising seas and more frequent, severe weather events. CIOs and executive leaders must protect stakeholders’ investments by applying risk management assessments to potential interruptions, including: More frequent electric outages; higher grid prices; supply chain interruptions and greater reputation risks (for not being more proactive). Boards will soon be demanding answers.
Wednesday, October 21, 2020 / 11:45 AM - 12:30 PM EDT
CIO Workshop: Getting Started on Product Management at a Midsize Enterprise (Exclusive for Midsize Enterprise Attendees)
Kristin Mettraux, VP, Advisory, Gartner
Vivek Swaminathan, VP, Team Manager, Gartner
Midsize enterprises (MSEs) like the idea of product management but struggle to get a meaningful start. One of the most critical decisions involves identifying the right products to launch. This workshop will help you identify the best capabilities to deliver as products, assess suitability and readiness, and draft a product charter.
Wednesday, October 21, 2020 / 01:15 PM - 01:45 PM EDT
The Business Impact Analysis: A Digital Business Essential
David Gregory, Sr Director Analyst, Gartner
The Business Impact Analysis is an essential component of a business continuity management program, that if done well, documents the entire organization's business and IT operational footprint. The result is an at a glance view of mission-critical operations and resources (people, IT, facilities, suppliers, equipment) not just for crisis times but for strategic decision-making and day-to-day operations.
Wednesday, October 21, 2020 / 01:15 PM - 01:45 PM EDT
CIO Experience Keynote: What You Need to Know about What's Really Happening in the World Economy
Dr. Pippa Malmgren, Economist and Co-Founder, H Robotics
Open your mind. Recessions can bring inflation. COVID may have damaged the world economy but it has also brought a huge infusion of capital and entrepreneurial spirit. Digitization that would have taken 10 years to occur has happened in three months. That’s a good reason the stock markets are so elevated. Geopolitics is no longer what you think: it's no longer about war games, it’s about children's games like Tik Tok. This has many investable consequences. Politics doesn't matter as much. Markets reward certainty and stability more than political persuasion.
Wednesday, October 21, 2020 / 03:30 PM - 04:00 PM EDT
Product Management at Midsize Enterprises
Vivek Swaminathan, VP, Team Manager, Gartner
Midsize enterprises (MSEs) like the idea of product management, but struggle to get a meaningful start. A number of obstacles, ranging from a lack of dedicated resources to no business partner buy-in, slow adoption. But there is a simpler path that makes more sense for smaller IT teams. See how other midsize enterprises rebuild teams around a product management operating model and adapt quickly to changing business needs.
Wednesday, October 21, 2020 / 03:30 PM - 04:00 PM EDT
Lessons from China: Business Model Resilience in Coronavirus (COVID-19) Outbreak
Daniel Sun, VP Analyst, Gartner
Business model resilience is pivotal to continuity of operations in the COVID-19 pandemic. This session explores examples from 6 industries in China to identify 2 key characteristics of their business model resilience – use of digital giants and automation. Based on these examples, the session recommends both short- and long-term actions for CIOs to help their companies to enhance business model resilience in the crisis.
Thursday, October 22, 2020 / 11:00 AM - 11:30 AM EDT
Guest Keynote 21st Century Disruption: Strategies to Navigate a New and Different World
Sue Gordon, 30-Year National Security Leader, Former Principal Deputy Director of National Intelligence,
With over 30 years of legendary national security service, Sue Gordon has learned to “see the world as it is, not as she prefers it to be.” In this talk, she reflects on the changed world in which we find ourselves today – one with ubiquitous technology, perfect connectivity, and unlimited data – and how this has disrupted the traditional ways we operate. In a new world of global accessibility, Gordon candidly challenges audiences to discover ways to do things new, using personal lessons-learned from her career in national security and practical real-world examples to provide strategies for adapting to disruption.
Thursday, October 22, 2020 / 11:45 AM - 12:15 PM EDT
Digital Business Ambition Canvas: Revisit Your Digital Ambition in a Post-COVID-19 World
Tomas Nielsen, VP Analyst, Gartner
Globally, the CIOs are finding that COVID-19 has been a powerful accelerator of the digital transformation efforts already in motion. Post-COVID, CIOs must revisit and rescale their digital ambition to ensure that their digital transformation do not lose momentum. This session will present the essential building blocks of a digital business ambition and how to revise them for the post-COVID-19 world.
Thursday, October 22, 2020 / 11:45 AM - 12:15 PM EDT
Ten Machines That Will Become Customers and Generate Business Growth in the 2020s
Mark Raskino, Distinguished VP Analyst, Gartner
Don Scheibenreif, Distinguished VP Analyst, Gartner
In the post-COVID 2020's the machine customers will arrive. This session offers examples of the physical and virtual machines that will become paying customers. CIOs must help their companies seize the growth opportunity of the decade before it disrupts their business strategies.
Thursday, October 22, 2020 / 11:45 AM - 12:15 PM EDT
Digital Ethics: The Age of Artificial Intelligence
Frank Buytendijk, Distinguished VP Analyst, Gartner
Digital ethics is at the peak of the hype. Many executives worry about the unintended consequences of the use of data and technology, particularly concerning AI. What are the latest developments in digital ethics? Which ethical principles are the most commonly cited around AI?
Thursday, October 22, 2020 / 11:45 AM - 12:15 PM EDT
CEO Concerns 2020: Implications and Actions for CIOs
Mark Raskino, Distinguished VP Analyst, Gartner
Where will CEOs take their companies in 2021 and how should CIO's respond? In a tumultuous year, we apply fresh CEO survey data and secondary research to find the big emerging post-crisis trends, altered perspectives and enduring changes ahead.
Thursday, October 22, 2020 / 11:45 AM - 12:30 PM EDT
CIO Workshop: Designing the Future — From Digital Narrative to Strategic Plan (Exclusive for Midsize Enterprise Attendees)
Heather Colella, VP Analyst, Gartner
The ability to articulate a digital narrative for the enterprise and then covert that narrative into an actionable strategy is what distinguishes great leaders. In this 45-minute workshop, we will discuss how to convert your digital narrative into an actionable strategic plan using Gartner’s new strategic planning template. You will leave this session with Gartner’s new strategic planning template, an example of what ‘good’ looks like when the strategic planning template is completed and an outline of your personal strategic plan.
Thursday, October 22, 2020 / 01:15 PM - 01:45 PM EDT
Gartner Global Scenarios 2020: How to Accelerate Business Success in a Time of Worldwide Disruption
David Furlonger, Distinguished VP Analyst, Gartner
Executive leaders are struggling to accelerate business recovery due to COVID-19 disruptions. This presentation looks at how the future may unfold, and introduces a pragmatic framework to assess, prioritize and reset mission-critical priorities.
Thursday, October 22, 2020 / 01:15 PM - 01:45 PM EDT
Growing Revenue in a Postpandemic World
Hung LeHong, Distinguished VP Analyst, Gartner
Return to growth will be a priority for almost all enterprises. But will this growth be found by bringing back the prepandemic ways of earning revenue? Will digital commerce be a main channel? This presentation will explore how CIOs must help their enterprise combine both digital and analog revenue to bring back growing ways.
Thursday, October 22, 2020 / 03:30 PM - 04:00 PM EDT
Five Ways to Stay Focused on Customers in Uncertain Times
Michael Chiu, Sr Director Analyst, Gartner
Economic downturns can wreak havoc on customer experience. During uncertain times, it is critical for IT to step up and expand its role in customer experience. IT matters even more these days: Digital is a larger part of the customer experience now than in the Great Recession. Learn five ways to stay focused on customers or risk losing business both heading into the downturn or during recovery.
Thursday, October 22, 2020 / 03:30 PM - 04:00 PM EDT
Calibrate Digital KPIs to Accelerate Digital Business
Stephen Smith, VP Analyst, Gartner
Savvy CIO's know that establishing clear KPIs that measure both progress and outcomes is critical. As enterprise’s look to the post-covid future, many are shifting their focus from radical cost cutting toward accelerating their digital business initiatives. This session will help CIOs and IT Executives reframe their digital KPIs to ensure that they make more rapid progress on their digital ambitions.
Thursday, October 22, 2020 / 03:30 PM - 04:00 PM EDT
Cyber Judgment: Navigating the Era of Distributed Risk Decision Making
Daria Kirilenko, Sr Director, Research, Gartner
The era of distributed decision making is characterized by employees independently making decisions with information risk implications. Common approaches to supporting risk decisions — such as hands-on facilitation and automation — are falling short. IT leaders must promote cyber judgment as a way to improve risk decision making across the enterprise, without requiring information security staff to be everywhere decisions are made.
* Session qualifies for Continuing Profession Education credits from ISACA, ISC2®
Monday, October 19, 2020 / 11:00 AM - 11:45 AM EDT
Gartner Opening Keynote: Seize the Moment to Compose a Resilient Future
Tina Nunno, Distinguished VP Analyst, Gartner
Don Scheibenreif, Distinguished VP Analyst, Gartner
Daryl Plummer, Distinguished VP Analyst, Gartner
Leaders worldwide are guiding their organizations into an uncertain future. But can we do more than just survive change? An adaptive, resilient business—the composable business—promises bold outcomes. CIOs throughout the private and public sectors are combining what their organizations do well with new ideas about technology, learning and ecosystems. Gartner’s 2020 Symposium Keynote covers the strategies that, even in turmoil, create greater advantage.
* Session qualifies for Continuing Profession Education credits from ISACA, ISC2®
Monday, October 19, 2020 / 12:00 PM - 12:30 PM EDT
Ask the Expert: IT Infrastructure Outsourcing Cost Optimization: A Brazil Perspective (Delivered in Portuguese)
Daniel Barros, VP Analyst, Gartner
Brazilian CIOs and IT leaders are invited to bring their questions to this interactive session. Join us as we discuss several short-term and mid-term actions that IT executives in Brazil might take to reduce costs when outsourcing IT infrastructure.
Monday, October 19, 2020 / 12:00 PM - 12:30 PM EDT
The Top Strategic Technology Trends for 2021
Brian Burke, Research VP, Gartner
Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore especially as they deal with the uncertainty driven by the pandemic and need to plan for a post-pandemic world.
Monday, October 19, 2020 / 12:00 PM - 12:30 PM EDT
Strategic Architecture Roadmap to Composable Enterprise Applications
Yefim Natis, Distinguished VP Analyst, Gartner
In this presentation, we look at the fundamentals of the vision of the composable enterprise, its today's technology precursors, and architecture that can put you on the road to the composable future of applications.
- Intelligent Composable Enterprise: How It Works
- How API Products And Democratized Platforms “Seal the Deal” on Composable Enterprise
- How to Lead Your Organization to the Resilience of the Intelligent Composable Enterprise Today
Monday, October 19, 2020 / 12:00 PM - 12:45 PM EDT
Contract Negotiation Clinic: SAP
SAP continues to facilitate its transition to the S/4HANA ERP, promote indirect and digital access adoption, and drive cloud services’ growth. This interactive clinic will help sourcing, procurement and vendor management leaders develop a negotiation strategy and leverage tactics to mitigate risk and maximize deal value.
Monday, October 19, 2020 / 01:30 PM - 02:00 PM EDT
Top Trends in Security and Risk Management
Peter Firstbrook, VP Analyst, Gartner
"Top trends" highlights ongoing strategic shifts in the security ecosystem that aren't yet widely recognized, but are expected to have broad industry impact and significant potential for disruption.
This presentation will describe the most significant trends in security and risk management and how leading organizations are taking advantage of these trends. Key issues explored will include:
- Top technological improvements in the security product landscape
- Trends in creating a top notch security organization
- Long-term trends that will influence security strategy
* Session qualifies for Continuing Profession Education credits from ISACA, ISC2®
Monday, October 19, 2020 / 01:30 PM - 02:00 PM EDT
The Future of Applications: Ahead There Be Dragons
Paul Saunders, Sr Director Analyst, Gartner
Digital Dragons are impacting the enterprise application market at an ever increasing pace. As CIOs adjust to the composable enterprise reality they must learn to understand how best to leverage the power and capability of these providers.
Monday, October 19, 2020 / 01:30 PM - 02:00 PM EDT
From Crisis to Opportunity: Top 10 Strategic Technology Trends in Data and Analytics, 2020
Rita Sallam, Distinguished VP Analyst, Gartner
AI is not the only thing driving rapid change in data and analytics. From the next generation of augmented user experiences beyond dashboards to the use of decision intelligence and X analytics, to finding new insights across streams of data and content, there is a rapid evolution in how and where analysis can be deployed. Understanding the business impact of these changes will allow organizations to resource optimize, accelerate change, drive innovation and transform society over the next three to five years. Data and analytics leaders must examine how to leverage these trends to identify “must-have” investments through the recovery.
Monday, October 19, 2020 / 01:30 PM - 02:15 PM EDT
Roundtable: Remote Work in Midsize Enterprise: Is the Genie Out of the Bottle? (Exclusive for Midsize Enterprise Attendees)
Paul Furtado, Sr Director Analyst, Gartner
Prior to 2020, MSE CIOs had significant roadblocks from their executive teams for buy-in on remote work. Many CIOs used the pandemic as a proof of concept for remote work with the hopes of not going back. Meet your peers for this Gartner facilitated discussion to see who came back to the office and who stayed remote as well as what has worked and not worked to get buy in form executives.
Monday, October 19, 2020 / 03:00 PM - 03:30 PM EDT
Ask the Expert: How MSE CIOs Can Leverage the Art of Smaller Scale IT (Exclusive for Midsize Enterprise Attendees)
Mark Fabbi, Distinguished VP Analyst, Gartner
MSEs spend a disproportional amount on IT, partially due to economies of scale, but equally due to not embracing the inherent advantages of being smaller. In order to be more competitive MSE CIOs should rightsize IT investments.
Monday, October 19, 2020 / 03:00 PM - 03:45 PM EDT
CIO Roundtable: Designing the Digital Workplace
Nitin Mistry, Expert Partner, Practice, Gartner
Environmental factors are driving rapid changes in the way we work, the way we communicate and the methods with which wee engage our customers. Join this facilitated discussion with peers on how to address these changes as well as to share insights on what CIOs see for the future of the digital workplace.
Monday, October 19, 2020 / 03:00 PM - 03:45 PM EDT
Contract Negotiation Clinic: Salesforce
Jo Liversidge, Sr Director Analyst, Gartner
Salesforce has become one of the largest vendors in the application ecosystem, with increasing product offerings and a broad array of subscription options. This clinic will provide attendees with strategies and tactics to negotiate the best contractual deal and mitigate risk when dealing with Salesforce.
Monday, October 19, 2020 / 03:45 PM - 04:15 PM EDT
Seven Digital Disruptions You Might Not See Coming: 2020-2025
Daryl Plummer, Distinguished VP Analyst, Gartner
Digital transformation has been disrupted by the COVID-19 pandemic. Companies seeking to continue building new value for their businesses must understand how to deal with unexpected disruption now more than ever. This presentation examines how CIOs can evaluate, track, and plan for seven major disruptions using Gartner’s Digital Disruption toolkit.
Tuesday, October 20, 2020 / 11:00 AM - 11:30 AM EDT
Guest Keynote: Embracing an Infinite Mindset – A Conversation with Simon Sinek
Simon Sinek, Renowned Leadership Expert,
The leaders who embrace an infinite mindset, build stronger, more innovative, more inspiring organizations. Their people trust each other and their leaders. They have the resilience to thrive in an ever-changing world, while their competitors fall by the wayside. Ultimately, they are the ones who lead the rest of us into the future. Join us for a fascinating discussion with best-selling author, Simon Sinek, on how to embrace an infinite mindset.
Tuesday, October 20, 2020 / 11:45 AM - 12:15 PM EDT
The Top Trends Impacting Infrastructure and Operations
Jeffrey Hewitt, VP, Research, Gartner
The situations created by COVID-19 have had a significant impact on the world. This impact is having an influence on almost all of the trends that infrastructure and operations leaders will be facing. This presentation identifies the top emerging trends that are impacting I&O and provide recommendations as to how best to respond to those trends in order to help lead innovation to achieve optimal results.
Tuesday, October 20, 2020 / 11:45 AM - 12:15 PM EDT
2021 CIO Agenda: Rebuilding the Future
Andy Rowsell-Jones, Distinguished VP Analyst, Gartner
COVID-19 is a human and public health tragedy that is turning into an economic one. What should CIOs and IT leaders do to rebuild the future of their enterprise? This year's CIO Agenda, drawing from one of the longest running surveys of its kind in the world, sets out the actions necessary for CIOs and IT leaders to enable their enterprises to rebuild and reset their course after the COVID-19 disruption.
Tuesday, October 20, 2020 / 11:45 AM - 12:15 PM EDT
Advanced Data and Analytics: What Do Leading Organizations Do?
Frank Buytendijk, Distinguished VP Analyst, Gartner
Many organizations are striving to become more data-driven, and need to improve their data and analytics practices. What can you learn from organizations that are already advanced in their practices, in terms of how to organize, retain and enhance skills, set up the delivery model and create business value?
Tuesday, October 20, 2020 / 11:45 AM - 12:30 PM EDT
Contract Negotiation Clinic: Oracle
Melanie Alexander, Director Analyst, Gartner
CIOs often find negotiating with Oracle a challenge. This clinic will help you to navigate the key trends, protect against issues and manage costs by addressing how to negotiate the best possible Oracle contract, how to uncover hidden costs and audit risks, and how to maximize leverage during your Oracle negotiations.
Tuesday, October 20, 2020 / 11:45 AM - 12:30 PM EDT
Roundtable: Adapting to the Digital Customer (Exclusive for Global Enterprise Executive Experience Attendees)
Joe Bottazzi, VP, Executive Partner, Gartner
Customers don’t want to be limited to only a website or a mobile app; they want companies to meet them on their terms. Learn and share best practices with peer CIOs from global enterprises in this facilitated discussion on what, and how, to effectively address the changing face of the digital customer experience.
Tuesday, October 20, 2020 / 01:15 PM - 01:45 PM EDT
Cybersecurity 2030: A Look Ahead
Toby Bussa, VP Analyst, Gartner
This session will take a look at what security and risk management look like in 10 years. What will be the same? What will change? What will you need to start thinking about now to be prepared in the future?
Tuesday, October 20, 2020 / 01:15 PM - 01:45 PM EDT
How Companies Are Building Digital Business Technology Platforms to Recover From the Crisis
Bill Swanton, Distinguished VP Analyst, Gartner
When many traditional channels for companies were disrupted, some chose to accelerate their digital business plans in response. Gartner surveyed companies are actively building digital businesses involving Internet of Things and API-base Ecosystems to find out how their plans changed and what technologies and governance approaches they are using.
Tuesday, October 20, 2020 / 01:15 PM - 01:45 PM EDT
Ask the Expert: The Direction of Data, Analytics and Artificial Intelligence
Erick Brethenoux, VP Analyst, Gartner
Attendees interact with top Gartner analysts in the fields of data, analytics and artificial intelligence to discover how the landscape will change.
Tuesday, October 20, 2020 / 01:15 PM - 02:00 PM EDT
Contract Negotiation Clinic: Microsoft
Marie Sienkowski, Sr Director Analyst, Gartner
Sourcing and vendor management leaders are often challenged by negotiating effective Microsoft Enterprise Agreement contracts and renewals because of the complexity of Microsoft's licensing models, and the number of options and use rights that have to be considered. Microsoft "cloud-first mobile-first" policy has pushed their cloud Office 365 strategies increasing further licensing options and necessitating the need to be better prepared when engaging with Microsoft. This clinic will guide customers to understand these complexities and plan a negotiation strategy.
Tuesday, October 20, 2020 / 02:45 PM - 03:30 PM EDT
CIO Workshop: Smarter Spending – Sourcing-Enabled IT Cost and Value Optimization
Arvind Rajagopal, Sr Expert Partner, Practice, Gartner
Self-fund your digital future. IT supplier spend has grown to account for 64% of IT spend presenting key opportunities to for CIO’s to effectively move from deal principles to business outcomes, define what can you do to ensure your contracts are going to deliver the right value to the business and select the right supplier ecosystem to ensure cost optimization and continuous productivity improvement as well as reduce the associated complexity with new sourcing models.
Tuesday, October 20, 2020 / 02:45 PM - 03:30 PM EDT
CIO Workshop: Smarter Spending — Sourcing Enabled IT Cost and Value Optimization (Delivered in Portuguese)
Aurelio Bastos, VP, Executive Partner, Gartner
Candido Junior, Sr Executive Partner, Gartner
Self-fund your digital future. IT supplier spend has grown to account for 64% of IT spend presenting key opportunities for CIO’s to effectively move from product selection to business outcomes. Define what you can do to ensure your contracts are going to deliver the right value to the business and select the right supplier ecosystem to ensure cost optimization and continuous productivity improvement as well as reduce the associated costs and risk of technology acquisition. (Presented in Portuguese)
Tuesday, October 20, 2020 / 03:30 PM - 04:00 PM EDT
Future of Work Has Arrived: A Close Look at Transformed Employee Experiences Globally
Gavin Tay, VP Analyst, Gartner
Workforce automation, digital dexterity and the on-demand workforce have delivered significant business value, consistent experiences and revenue growth mostly for digital businesses. CIOs can reap these benefits by learning how prepandemic organizations have embraced the future sooner than they thought.
Tuesday, October 20, 2020 / 03:30 PM - 04:00 PM EDT
Outlook for Privacy 2021
Nader Henein, VP Analyst, Gartner
Privacy is not slowing! Consumers continue to demand their privacy be protected, not just respected, and legislators continue to react by enacting data protection laws. It's not sufficient (or efficient) to focus on baseline compliance. The session describes the changes in landscape and steps to evolve the privacy management program from focusing on compliance only to value creation in business.
* Session qualifies for Continuing Profession Education credits from ISACA, ISC2®
Wednesday, October 21, 2020 / 11:00 AM - 11:30 AM EDT
Guest Keynote: Intentional Leadership
Carla Harris, Vice Chairman, Managing Director and Senior Client Advisor, Morgan Stanley
In past decades, particularly in “producer cultures” professionals were given positions of leadership and authority because they were great “producers”. The top trader, the banker that posted the most revenues or the lawyer that had the most billable hours were compensated with money, an elevated title and positions of leadership without much thought as to whether the person was the kind of individual that could motivate and inspire others to perform beyond their own expectations. Yet, today, we find ourselves in an environment where a growing majority of the professional workforce are Millennials and Generation Zers and they demand motivation and inspiration as table stakes for their performance in any environment. So the question is, “what does it take to be an outstanding leader in today’s environment?”. Carla Harris asserts that if anyone chooses to take on the leadership seat, then one must be INTENTIONAL about 8 things in order to be a powerful, impactful, influential leader in today’s environment. Hear her make the case for: Authenticity, Building Trust, Clarity, Creating other Leaders, Diversity, Innovation, Inclusivity, and Voice as essential components of being a Powerful Leader today.
Wednesday, October 21, 2020 / 11:45 AM - 12:15 PM EDT
Leadership Vision for Security and Risk Management 2021
Jay Heiser, VP Analyst, Gartner
The challenges to security and risk management (SRM) programs range from governmental/political intervention to digital business adoption to the impact of organizational culture of running a business. SRM leaders must develop a coherent program based on a clear vision and strategy. This presentation will address:
. What constitutes an effective vision and strategy for CIOs & SRM leaders?
. What are the elements of a SRM program?
. What are the drivers shaping SRM strategy in 2020-2021?
* Session qualifies for Continuing Profession Education credits from ISACA, ISC2®
Wednesday, October 21, 2020 / 11:45 AM - 12:15 PM EDT
Gartner’s Top Strategic Predictions for 2021 and Beyond: Resetting Everything
Daryl Plummer, Distinguished VP Analyst, Gartner
Predicting the impact of technology is much easier than predicting the impact of global change. Following the COVID virus, most will realize that global change is only one crisis away. Now, the ability to understand how predictions cross the entire spectrum of human life is critical. This presentation will project a future based on a present filled with uncertainty.
Wednesday, October 21, 2020 / 11:45 AM - 12:30 PM EDT
Contract Negotiation Clinic: Optimizing IaaS Negotiations for Microsoft Azure, Google and Amazon Web Services
Dolores Ianni, VP Analyst, Gartner
Negotiations on large IaaS agreements often involve substantial commitments and risk. Each cloud vendor has their own set of standards and exceptions that implicate the pricing outcome. In this interactive clinic, we will review the critical differences and similarities to be aware of when negotiating with these competing cloud providers to assist in achieving the most optimal contract.
Wednesday, October 21, 2020 / 01:15 PM - 01:45 PM EDT
CIO Experience Keynote: What You Need to Know about What's Really Happening in the World Economy
Dr. Pippa Malmgren, Economist and Co-Founder, H Robotics
Open your mind. Recessions can bring inflation. COVID may have damaged the world economy but it has also brought a huge infusion of capital and entrepreneurial spirit. Digitization that would have taken 10 years to occur has happened in three months. That’s a good reason the stock markets are so elevated. Geopolitics is no longer what you think: it's no longer about war games, it’s about children's games like Tik Tok. This has many investable consequences. Politics doesn't matter as much. Markets reward certainty and stability more than political persuasion.
Wednesday, October 21, 2020 / 01:15 PM - 01:45 PM EDT
Top Trends in PaaS and Platform Innovation, 2021
Yefim Natis, Distinguished VP Analyst, Gartner
Cloud platform innovation promises great opportunities. But for many, the rapid change poses more questions than answers. Microservices and serverless functions; APIs and API marketplaces; hybrid integration and multicloud services; IoT and digital twins; events and streams; IaaS, PaaS, and SaaS — how will they support (or disrupt) your plans, your organization, and your market leadership role?
Wednesday, October 21, 2020 / 01:15 PM - 01:45 PM EDT
Halfway to Star Trek: A Professional's Guide to Predicting the Future
Leigh McMullen, Distinguished VP Analyst, Gartner
In this light and entertaining session, Gartner analyst and futurist, Leigh McMullen uses the "Half Way to Star Trek" scenario to illustrate a method for predicting and rapidly responding to the future based on proven concepts from the Military-Effects-Based Operations planning doctrine.
Wednesday, October 21, 2020 / 01:15 PM - 01:45 PM EDT
The Economics of Cybersecurity: Using the "Dismal Science" to Make Better Security Decisions
Tom Scholtz, Distinguished VP Analyst, Gartner
Cybersecurity entails making tough financial decisions about balancing digital opportunity against cyber risk. Viewing this conundrum through an economic or financial science lens can help you make better informed decisions. This presentation discusses trends in security spending, and introduces new models for cost optimization, financial-based risk assessment and articulating the value of security.
* Session qualifies for Continuing Profession Education credits from ISACA, ISC2®
Wednesday, October 21, 2020 / 02:45 PM - 03:30 PM EDT
Contract Negotiation Clinic: Four Strategies to Negotiate and Optimize Outsourced Infrastructure Services Costs
Andrew Miljanovski, Sr Director, Advisory, Gartner
Infrastructure services can consume IT budgets if organizations don’t focus on cost and productivity. Session will talk about steps key steps including:
1. How to reduce labor costs while preserving the service
2. How to preserve the level of services while reducing the labor required
3. How to reduce service requirements, but achieve the same outcomes
4. How to collaborate to optimize costs
Wednesday, October 21, 2020 / 03:30 PM - 04:00 PM EDT
The IoT Scenario: Leverage IoT to Build the Future of the Enterprise
Alfonso Velosa, VP Analyst, Gartner
As a major digital building block, IoT helps drive the future of the composable enterprise. In this session, we discuss business opportunities and challenges, technology underpinnings, and practical next steps for the IT organization to support the composable business.
Topics include:
- Key technology building blocks
- Business drivers and roadmap
- Policy best practices
Wednesday, October 21, 2020 / 03:30 PM - 04:00 PM EDT
Ask the Expert: Gartner’s Top Strategic Predictions for 2021 and Beyond
Rita Sallam, Distinguished VP Analyst, Gartner
Daryl Plummer, Distinguished VP Analyst, Gartner
Attendees interact with Gartner experts about the predictions that map the shape of the postpandemic era in business and IT. Pose your own questions and hear others in the deeper dive.
Wednesday, October 21, 2020 / 03:30 PM - 04:00 PM EDT
The Cloud Computing Scenario: The Future Is Distributed Cloud
David Smith, Distinguished VP Analyst, Gartner
Distributed cloud brings together edge, hybrid and new use cases for cloud computing. It represents the future of cloud and addresses specifically the issue of location. Just when you thought you had cloud figured out, new use cases and terms (such as distributed cloud and cloud native) are introduced. Understanding and balancing the current needs with the new uses of cloud are crucial to benefiting from the cloud.
Thursday, October 22, 2020 / 11:00 AM - 11:30 AM EDT
Guest Keynote 21st Century Disruption: Strategies to Navigate a New and Different World
Sue Gordon, 30-Year National Security Leader, Former Principal Deputy Director of National Intelligence,
With over 30 years of legendary national security service, Sue Gordon has learned to “see the world as it is, not as she prefers it to be.” In this talk, she reflects on the changed world in which we find ourselves today – one with ubiquitous technology, perfect connectivity, and unlimited data – and how this has disrupted the traditional ways we operate. In a new world of global accessibility, Gordon candidly challenges audiences to discover ways to do things new, using personal lessons-learned from her career in national security and practical real-world examples to provide strategies for adapting to disruption.
Thursday, October 22, 2020 / 11:45 AM - 12:15 PM EDT
Prepare for the Composable Enterprise With APIs, Marketplaces and Ecosystem Creation
Mark O'Neill, VP Analyst, Gartner
Business capabilities are increasingly being composed through APIs rather than being created from scratch or sourced as full applications. These APIs may access internal systems, but are just as likely to come from third parties and the organization's own ecosystem. Prepare for the composable enterprise by building an API marketplace strategy, decomposing monoliths, and enabling integration.
Thursday, October 22, 2020 / 11:45 AM - 12:15 PM EDT
Executive Guide to Hyperautomation: Reduce Process and Technical Debt
Frances Karamouzis, Distinguished VP Analyst, Gartner
The reset has resulted in the default of digital, virtual work. This has led to tremendous pent-up demand for speed, efficacy, and democratization of process automation and data integration. Its not just about “technical” debt, its also about “process” debt. The root cause is an extensive and expensive set of business processes underpinned by a patchwork technology that are often not optimized, lean, connected, consistent, or explicit (rather than tacit; aka tribal knowledge in people’s head). Business executives are demanding a path to operational excellence in a digital, virtual workforce.
Thursday, October 22, 2020 / 11:45 AM - 12:15 PM EDT
Ask the Expert: Quick Steps to Compliance with LGPD (Delivered in Portuguese)
Claudio Neiva, VP Analyst, Gartner
Modern day privacy tilts the business case for compliance, and losing customers is easier than ever before. Brazil’s LGPD is an example of over 60 jurisdictions worldwide. This brings privacy on the procurement table. Typical questions that might be asked in this “Ask the Expert” session include:
- How do I decide who to collaborate with?
- What should I mind when entering into a processing agreement?
Thursday, October 22, 2020 / 11:45 AM - 12:15 PM EDT
CEO Concerns 2020: Implications and Actions for CIOs
Mark Raskino, Distinguished VP Analyst, Gartner
Where will CEOs take their companies in 2021 and how should CIO's respond? In a tumultuous year, we apply fresh CEO survey data and secondary research to find the big emerging post-crisis trends, altered perspectives and enduring changes ahead.
Thursday, October 22, 2020 / 11:45 AM - 12:30 PM EDT
Contract Negotiation Clinic: Six Steps to Strategize Software and SaaS Negotiations for Cost Optimization and Risk Mitigation
Jo Ann Rosenberger, Distinguished VP Analyst, Gartner
This interactive session illustrates how to use six steps for planning negotiations with major vendors — megavendors and new and emerging software and cloud vendors. These steps can and should be used for any major negotiation to ensure the right questions are asked and the right detail is revealed to analyze proposals from a cost optimization and risk-mitigation standpoint. Clinic attendees will have access to ready-to-use checklists, templates, models and worksheets to execute these six steps effectively in their organizations.
* Session qualifies for Continuing Profession Education credits from ISACA, ISC2®
Thursday, October 22, 2020 / 01:15 PM - 01:45 PM EDT
The Future of Collaboration: Emerging Trends Enabling New Ways of Working
Mike Gotta, VP Analyst, Gartner
Collaboration strategies are undergoing significant transformation to fully embrace new ways of working that include remote and frontline workers. This session will examine application scenarios that promote more effective team communication, community-building, and collaborative work management.
Thursday, October 22, 2020 / 01:15 PM - 01:45 PM EDT
Leading the Way to DevOps: Continuous Infrastructure Automation
Paul Delory, Sr Director Analyst, Gartner
Automation is the watchword of modern, agile IT and it often begins by automating server and application delivery. This talk offers in-depth, concrete guidance on (1) automating server provisioning and configuration management, and (2) building a continuous infrastructure automation pipeline. It takes a close look at the tools you’ll use and the challenges you’ll face in implementing DevOps.
Thursday, October 22, 2020 / 01:15 PM - 02:00 PM EDT
Roundtable: The Digital Workplace — The Future of Work (Exclusive for Global Enterprise Executive Experience Attendees)
David Meredith, VP, Executive Partner, Gartner
Every organization has been thrust into some form of the digital workplace and must now focus on scaling them and on aligning them closely with their organization’s digital business ambitions. Learn, and share, best practices with peer CIO’s in this facilitated discussion on what, and how, to effectively address the emerging challenges of the Digital Workplace.
Thursday, October 22, 2020 / 02:45 PM - 03:30 PM EDT
Contract Negotiation Clinic: Optimize Your IBM Negotiations Using Gartner’s T4 Methodology
Jo Ann Rosenberger, Distinguished VP Analyst, Gartner
This interactive clinic will illustrate Gartner’s four-step approach called “T4” (T1: Tactics; T2: Templates; T3: Terms and Conditions; T4: Timing) to educate attendees on the importance of and how to “vendorize” negotiations specific to IBM. Attendees will have access to ready-to-use worksheets of IBM-specific negotiation tips, tactics and “tricks” along with customized checklists, templates, and proposal analysis steps to optimize IBM deals.
Thursday, October 22, 2020 / 03:30 PM - 04:00 PM EDT
Modernize Your Legacy Applications to Support the Pandemic Recover and Renew Phases
Thomas Klinect, Sr Director Analyst, Gartner
Pandemic recover and renew strategies come with uncertainty and require a high pace of change. The inertia of existing (legacy) applications can introduce impediments and delays. CIOs require an application modernization approach that provides agility and velocity where needed. This session provides best practices on how continuous modernization can selectively cure impediments in existing applications.
Thursday, October 22, 2020 / 03:30 PM - 04:00 PM EDT
Ask the Expert: The Direction of Data, Analytics and Artificial Intelligence (Repeat)
Erick Brethenoux, VP Analyst, Gartner
Attendees interact with top Gartner experts in the fields of data, analytics and artificial intelligence to discover how the landscape will change.
Thursday, October 22, 2020 / 03:30 PM - 04:00 PM EDT
Maverick: Being Human 2040 — The Life of the Architected Human in a More-Than-Human World
Marty Resnick, Sr Director Analyst, Gartner
Enterprise architecture and technology innovation leaders, along with CTOs, must prepare and lead their organizations to thrive in a world that will be directly impacted by nonhuman intelligence and architected humans. (Maverick research exposes unconventional thinking and advice.)
Thursday, October 22, 2020 / 03:30 PM - 04:00 PM EDT
Ask the Expert: Top Strategic Technology Trends (Repeat)
David Cearley, Distinguished VP Analyst, Gartner
David Smith, Distinguished VP Analyst, Gartner
Attendees interact with Gartner experts on the Top Strategic Technology Trends research released during the 2020 IT Symposium season, posing questions to go deeper into the trends’ impact and future direction.
Thursday, October 22, 2020 / 03:30 PM - 04:00 PM EDT
Optimizing Costs and Managing Risks by Embracing a Multicloud Adoption Model
Sid Nag, VP Analyst, Gartner
Cloud adoptions models are changing. Organizations are turning to more than one cloud provider for their IT services needs which is predicated on their desire to optimize costs and spread risks. Join this session to learn how IT leaders are managing their spend while spreading their risks by adopting a multicloud model.
Monday, October 19, 2020 / 11:00 AM - 11:45 AM EDT
Gartner Opening Keynote: Seize the Moment to Compose a Resilient Future
Tina Nunno, Distinguished VP Analyst, Gartner
Don Scheibenreif, Distinguished VP Analyst, Gartner
Daryl Plummer, Distinguished VP Analyst, Gartner
Leaders worldwide are guiding their organizations into an uncertain future. But can we do more than just survive change? An adaptive, resilient business—the composable business—promises bold outcomes. CIOs throughout the private and public sectors are combining what their organizations do well with new ideas about technology, learning and ecosystems. Gartner’s 2020 Symposium Keynote covers the strategies that, even in turmoil, create greater advantage.
* Session qualifies for Continuing Profession Education credits from ISACA, ISC2®
Monday, October 19, 2020 / 12:00 PM - 12:30 PM EDT
The Top Strategic Technology Trends for 2021
Brian Burke, Research VP, Gartner
Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore especially as they deal with the uncertainty driven by the pandemic and need to plan for a post-pandemic world.
Monday, October 19, 2020 / 12:00 PM - 12:30 PM EDT
Midsize Enterprise Reinvent and Rescale
Joe Mariano, Sr Principal Analyst, Gartner
As we look at 2021, MSE CIOs and executive leadership are now challenged with irrevocable changes to the way IT is structured to support the business. Even in a postpandemic world, the expectation of many is that processes and practices must evolve. In this session, we will focus on how MSEs can reinvent and rescale IT to meet the new working world by providing case studies from MSE peers that provide methods to streamline digital growth.
Monday, October 19, 2020 / 12:00 PM - 12:30 PM EDT
Who Do You Want to Be Post-Crisis? Actions for Leaders
Mary Mesaglio, Distinguished VP Analyst, Gartner
There is a lot of corporate soul searching going on right now. Some enterprises are doubling down on their values while others are adopting new ones. In all cases, values are inspiring and exciting, but not enough on their own to drive change. This session covers the values-to-action pyramid, walking through practical ways to turn values into everyday behaviors.
Monday, October 19, 2020 / 01:30 PM - 02:00 PM EDT
Adopt Agile Learning to Reskill for Renewal
Graham Waller, Distinguished VP Analyst, Gartner
Leaders lament key skill deficits impeding strategy execution, now post-COVID renewal suffers this same pinch-point. CIOs cannot hire their way out and traditional training is not fit for purpose. Instead CIOs can harness agile learning manifesto principles to unlock rapid skills development to power digital acceleration and renewal.
Monday, October 19, 2020 / 01:30 PM - 02:00 PM EDT
Building Trust, Belonging and Psychological Safety to Boost Mental Health in the Workplace
Leah Johnson, VP, Advisory, Gartner
The COVID-19 pandemic has disrupted the day-to-day lives of employees in a multitude of ways. The abrupt transition to remote work for tech-enabled employees, the hazardous work of frontline and essential employees, and the continuous juggling of work, parenting, and caregiving responsibilities have all contributed to a high stress and emotional environment. Learn how your peers are rethinking their approach to mental health and how they help employees maintain their mental well-being by establishing psychological safety, trust, and belonging.
* Session qualifies for Continuing Profession Education credits from SHRM, HRCI
Monday, October 19, 2020 / 01:30 PM - 02:00 PM EDT
Why Transformation Feels So Hard — 4 Psychological Hot Spots in Transformation
Mary Mesaglio, Distinguished VP Analyst, Gartner
Why does transformation feel so hard? In part, it's because we are more rigorous about project goals and completion than we are about culture change and adaptation. Leaders underestimate four predictable psychological hot spots that cause transformations to stall and — if addressed — can accelerate change.
Monday, October 19, 2020 / 01:30 PM - 02:15 PM EDT
Roundtable: Finding Your Voice
Debra Christmas, Sr Executive Partner, Gartner
Women in the workforce often struggle to find their voice and use it. Join this facilitated discussion on what gets in the way of women owning their space, self-sabotage, being true to who we are and carving out a path to be heard. We all have a voice and we need to use it.
Monday, October 19, 2020 / 03:00 PM - 03:45 PM EDT
CIO Workshop: Talent and Marginalization — The Behaviors That Impact Your Ability to Attract and Retain Talent
Debra Christmas, Sr Executive Partner, Gartner
Izella Dornell, VP, Executive Partner, Gartner
Attracting, recruiting and retaining skilled resources is a challenge for all executives. Corporate diversity programs have not delivered the promise. An inclusive environment requires equal treatment of everyone. People still feel marginalized by the actions and behaviors of their colleagues. This workshop will provide guidance on specific actions executives can take to ensure your work environment is inclusive, diverse and supportive for any marginalized group.
Monday, October 19, 2020 / 03:45 PM - 04:15 PM EDT
How CIOs Can Support LGBTQ+ Employees
LJ Justice, Principal, Research, Gartner
Inclusive leadership is key to developing teams with cohesion, enthusiasm, and an ownership mindset. Join this session to hear the experiences of LGBT+ IT employees and advice on how you can act as a supportive manager and ally.
Monday, October 19, 2020 / 03:45 PM - 04:15 PM EDT
Sustainability: What to Do When Customers Want You to Save the World
Kristin Moyer, Distinguished VP Analyst, Gartner
Nearly half of customers recently said they would avoid purchasing from a company that doesn’t align with their values, and 84% of Gen X customers say they expect companies to become more sustainable. But it’s not up to CIOs to save the world, and what customers say and what they do can be two different things. CIOs should help their enterprise assess the need for sustainability, get the money and enable responsible use of technology.
Monday, October 19, 2020 / 03:45 PM - 04:15 PM EDT
CIO Story: Leading the Charge of Organizational Resilience from Tragedy to Triumph
Gary Brantley, CIO, City of Atlanta
Since 2018, the City of Atlanta Department of Atlanta Information Management (AIM) has battled two viruses: a massive ransomware incident and COVID-19. After re- strategizing following one of America’s largest cyberattacks and navigating through the current threats of a global pandemic, AIM is continuing to deliver cutting edge technology and services throughout the City of Atlanta.
The two viruses enabled opportunity for lasting change, empowering the City of Atlanta to dismantle public sector stereotypes and fuel the burning desire to use technology in order to help the City’s under-served communities. Gary Brantley, CIO for the City of Atlanta shares a tried and true strategy to lead the charge and transform an organization, company or business.
Tuesday, October 20, 2020 / 11:00 AM - 11:30 AM EDT
Guest Keynote: Embracing an Infinite Mindset – A Conversation with Simon Sinek
Simon Sinek, Renowned Leadership Expert,
The leaders who embrace an infinite mindset, build stronger, more innovative, more inspiring organizations. Their people trust each other and their leaders. They have the resilience to thrive in an ever-changing world, while their competitors fall by the wayside. Ultimately, they are the ones who lead the rest of us into the future. Join us for a fascinating discussion with best-selling author, Simon Sinek, on how to embrace an infinite mindset.
Tuesday, October 20, 2020 / 11:45 AM - 12:15 PM EDT
2021 CIO Agenda: Rebuilding the Future
Andy Rowsell-Jones, Distinguished VP Analyst, Gartner
COVID-19 is a human and public health tragedy that is turning into an economic one. What should CIOs and IT leaders do to rebuild the future of their enterprise? This year's CIO Agenda, drawing from one of the longest running surveys of its kind in the world, sets out the actions necessary for CIOs and IT leaders to enable their enterprises to rebuild and reset their course after the COVID-19 disruption.
Tuesday, October 20, 2020 / 11:45 AM - 12:15 PM EDT
You Do Not Need a New IT Organizational Design for Digital Business — You Need a New I&T Operating Model
Deb Curtis, VP Analyst, Gartner
"How to organize for digital business" is often high on the CIOs list of questions. Yet, the secret to succeeding is to look beyond organizational structure and align the entire I&T Operating Model to support the digital business agenda. This session will outline some common pitfalls of organizational design and I&T operating models — and how to avoid these by designing the I&T operating model to deliver on the digital business promises.
Tuesday, October 20, 2020 / 11:45 AM - 12:15 PM EDT
The Distributed Workplace of the Future Is Now
Suzanne Adnams, VP Analyst, Gartner
The need to work from home during the pandemic has accelerated the move to remote work for many organizations. This is transforming our view of work location and the nature work. CIOs and executive leaders should expect that as their organizations recover from the COVID-19 impacts, a distributed workplace will be the norm. Employers should be prepared for the expectations of a new distributed workforce.
Tuesday, October 20, 2020 / 11:45 AM - 12:15 PM EDT
Diversifying the Leadership Bench
Anna Krasniewska, Practice Vice President, Gartner
Only 38 percent of frontline employees believe that their managers and leaders represent the broader diversity of the workforce. Learn how your peers are rethinking their approach around careers, development solutions, and talent management processes to increase the representation of diverse talent at the highest levels of their organizations.
* Session qualifies for Continuing Profession Education credits from SHRM, HRCI
Tuesday, October 20, 2020 / 01:15 PM - 01:45 PM EDT
Maverick: CIOs Must Tap Into the Invisible Talent Pool
Yuko Adachi, Distinguished VP Analyst, Gartner
The gig economy, labor cost differences across national boundaries and the emergence of hybrid working style are creating a strategic pool of invisible talent that exists beyond those boundaries. CIOs must learn to tap this pool as a key resource in the digital business era.
Tuesday, October 20, 2020 / 01:15 PM - 01:45 PM EDT
How to Find the Skills You Need When Hiring Is Not an Option
Helen Poitevin, VP Analyst, Gartner
The half-life of skills is decreasing. Uncertainty makes it difficult to hire. Yet digital transformation needs to accelerate. CIOs need to get creative about how they think about worker capabilities. Learn how skills data and AI, workforce planning, and the internal talent marketplace can help solve short and medium term challenges to get the skills you need.
Tuesday, October 20, 2020 / 01:15 PM - 01:45 PM EDT
The Missing Link: The Role of IT Leadership in Driving a Culture of Inclusion
Mia Garrod, Director, Advisory, Gartner
A vital aspect of New Talent Deal is the expectation that employers will be both diverse and inclusive. IT leaders and their teams play a critical role in advancing inclusion and diversity but key areas to impact remain ambiguous. In this session we'll look at how and where IT Leaders can take ownership of D&I to advance their organizations.
* Session qualifies for Continuing Profession Education credits from SHRM, HRCI
Tuesday, October 20, 2020 / 01:15 PM - 02:30 PM EDT
CIO Roundtable: Non-Threatening Leadership Strategies for Women
Izella Dornell, VP, Executive Partner, Gartner
Ambitious women can be viewed as scary and this can be a significant obstacle in business and career success. If we are too nice, we are considered weak, if too collaborative, we are viewed as non-decisive, when we express our opinion, we are too emotional, if too direct, we are considered “edgy,” or worse. So how do we succeed in a workforce with a mindset and unconscious bias on how we should behave and interact? This roundtable will explore what women need to succeed in changing this dynamic and stand tall in their competence.
Tuesday, October 20, 2020 / 02:45 PM - 03:15 PM EDT
Ask the Expert: Talent and Tech: What Skills You Should Be Looking for in 2021(Exclusive for Midsize Enterprise Attendees)
Joe Mariano, Sr Principal Analyst, Gartner
Skill sets that were difficult for midsize to find are becoming more available. Couple this with midsize enterprises softening stance on remote work, we are now seeing a widening talent pool for MSEs. In this session, Gartner analyst will discuss what skill sets MSEs are focusing on in 2021 and how best to identify the right people for your organization.
Tuesday, October 20, 2020 / 03:30 PM - 04:00 PM EDT
CIO Story: Innovation and Opportunity in Crisis - Saving Lives on Earth While Exploring the Stars
Randi Levin, CIO, NASA Jet Propulsion Laboratory
In the midst of a global pandemic, NASA JPL CIO Randi Levin recognized that through rapid innovation, equipment normally used to develop capabilities for space exploration could be re-directed to help humanity right here on earth. Learn how NASA JPL pivoted and innovated during COVID-19 to provide life-saving capabilities free to the global population and successfully launch a rocket to Mars. CIO Randi Levin will discuss her approach to leading before and during the pandemic, including her philosophy that CIOs should be known for more than keeping the lights on!
Tuesday, October 20, 2020 / 03:30 PM - 04:00 PM EDT
Leading Customer Experience When the Stakes Are High
Don Scheibenreif, Distinguished VP Analyst, Gartner
The global pandemic and related turmoil has forced every organization to think differently about how it uses technology to manage customer relationships and how to stay relevant amid changing customer behaviors. In this session, we will advise CIOs and IT leaders on one key area that will make a difference to your organization.
Tuesday, October 20, 2020 / 03:30 PM - 04:00 PM EDT
Three Crazy Jobs CIOs Must Master: Especially in Today’s Reality
Irving Tyler, VP Analyst, Gartner
Executives today require skills most CIOs would never think to develop. CIOs should learn from three professionals: Hostage Negotiator, Improvisation Actor and Mentalist. These experts influence others, drive agreement in risky situations and promote creativity and collaboration to solve complex problems. This session will convince you to invest in actions to incorporate these crazy jobs into your job description.
Wednesday, October 21, 2020 / 11:00 AM - 11:30 AM EDT
Guest Keynote: Intentional Leadership
Carla Harris, Vice Chairman, Managing Director and Senior Client Advisor, Morgan Stanley
In past decades, particularly in “producer cultures” professionals were given positions of leadership and authority because they were great “producers”. The top trader, the banker that posted the most revenues or the lawyer that had the most billable hours were compensated with money, an elevated title and positions of leadership without much thought as to whether the person was the kind of individual that could motivate and inspire others to perform beyond their own expectations. Yet, today, we find ourselves in an environment where a growing majority of the professional workforce are Millennials and Generation Zers and they demand motivation and inspiration as table stakes for their performance in any environment. So the question is, “what does it take to be an outstanding leader in today’s environment?”. Carla Harris asserts that if anyone chooses to take on the leadership seat, then one must be INTENTIONAL about 8 things in order to be a powerful, impactful, influential leader in today’s environment. Hear her make the case for: Authenticity, Building Trust, Clarity, Creating other Leaders, Diversity, Innovation, Inclusivity, and Voice as essential components of being a Powerful Leader today.
Wednesday, October 21, 2020 / 11:45 AM - 12:15 PM EDT
Diversity Without Inclusion Is an Illusion
Izella Dornell, VP, Executive Partner, Gartner
Stephanie Shaw, Vice President – Enterprise Technology, The Wendy's Company
Leaders can often make mistake of checking the diversity box in their strategic planning for the organization. But have we really deliberately embraced inclusion of the whole aspect of individuality? Do we have standards for high performance driven by inclusive measures? We must stop and think about the person that comes into our work environment — the total self. How do we combat unconscious bias for inclusive leadership and teaming? Someone once said "diversity is being invited to the party but inclusion is being asked to dance".
Wednesday, October 21, 2020 / 11:45 AM - 12:15 PM EDT
Fund Products Not Projects: How Leading Companies Have Changed Their IT Funding Model
Bruce Robertson, Distinguished VP, Advisory, Gartner
Product management is becoming an enterprise-level operating principle but moving to product line funding is often a challenge. Join this session to learn the key steps in the journey, from making the case to running a well-planned pilot to create the capability and comfort with shifting from project to product funding. We will share examples from TD Bank, Northwestern Mutual, and others who have successfully adopted a new funding model.
Wednesday, October 21, 2020 / 11:45 AM - 12:15 PM EDT
Gartner’s Top Strategic Predictions for 2021 and Beyond: Resetting Everything
Daryl Plummer, Distinguished VP Analyst, Gartner
Predicting the impact of technology is much easier than predicting the impact of global change. Following the COVID virus, most will realize that global change is only one crisis away. Now, the ability to understand how predictions cross the entire spectrum of human life is critical. This presentation will project a future based on a present filled with uncertainty.
Wednesday, October 21, 2020 / 11:45 AM - 12:15 PM EDT
Ask the Expert: How Will the Future of Work Evolve?
Emily Rose McRae, Director, Quantitative Analytics and Dat, Gartner
Kaelyn Lowmaster, Sr Principal, Research, Gartner
Attendees interact with top analysts who have been advising clients on the future of work, workplaces, workspaces and digital work for much longer than the pandemic crisis. Delve into issues of culture and technology with these experts by asking your questions and listening to others.
* Session qualifies for Continuing Profession Education credits from SHRM, HRCI
Wednesday, October 21, 2020 / 11:45 AM - 12:15 PM EDT
Recompose Your Personal Brand to Thrive in Disruption
Graham Waller, Distinguished VP Analyst, Gartner
CIOs who fail to evolve their personal brand in-step with the changing context risk irrelevance. Transitions such as post-COVID-19 renewal, a new CEO or promotion to a new role are key moments to evaluate brand “fitness for purpose.” This session provides simple practical tools to allow CIOs to proactively recompose their brand in times of transition.
Wednesday, October 21, 2020 / 11:45 AM - 12:30 PM EDT
CIO Workshop: Communicating Cybersecurity and Risk to the Board
Christopher Mixter, VP, Advisory, Gartner
Many IT leaders present regularly to the board on the state of risk and security. Information risks continue to be a focus area for boards — as companies make rapid shifts in business and operating models in response to changing social and economic conditions, the board wants to know what risks are emerging and how the organization is responding. In this workshop, you will outline your future board presentations, creating a consistent and credible communication plan that highlights ways in which you can effectively manage information risks.
* Session qualifies for Continuing Profession Education credits from ISACA, ISC2®
Wednesday, October 21, 2020 / 01:15 PM - 01:45 PM EDT
CIO Experience Keynote: What You Need to Know about What's Really Happening in the World Economy
Dr. Pippa Malmgren, Economist and Co-Founder, H Robotics
Open your mind. Recessions can bring inflation. COVID may have damaged the world economy but it has also brought a huge infusion of capital and entrepreneurial spirit. Digitization that would have taken 10 years to occur has happened in three months. That’s a good reason the stock markets are so elevated. Geopolitics is no longer what you think: it's no longer about war games, it’s about children's games like Tik Tok. This has many investable consequences. Politics doesn't matter as much. Markets reward certainty and stability more than political persuasion.
Wednesday, October 21, 2020 / 01:15 PM - 01:45 PM EDT
Planning for an Unknowable Future: Common Mistakes and Practical Solutions
Jackie Fenn, Distinguished VP Analyst, Gartner
As leaders construct their organization’s future, they must make assumptions and predictions about how the world will be different from today. But research shows that the human brain has systematic flaws when thinking about the future. Leaders are consistently blindsided by the impact of rare events, complex interactions and psychological challenges such as delayed gratification. Join this session to understand common errors and biases, and to learn specific techniques that will help leaders to both prepare for and shape their futures.
Wednesday, October 21, 2020 / 01:15 PM - 01:45 PM EDT
Smarter Spending, Better Business Outcomes: Your New KPIs
George Swale, Director, Advisory, Gartner
CIO are facing a seesaw on metrics expectations. On one hand, metrics have moved from measuring activities to attempting to measure business value. On the other hand, costs have always been more easily traceable than the business value and have the attention of senior leadership. This session will provide you with practical advice on KPIs, which will allow you to track and communicate a story about “smarter spending” in IT.
Wednesday, October 21, 2020 / 01:15 PM - 02:00 PM EDT
Roundtable: Lessons Learned in 2020 — What Are Midsize Enterprise Going to Stop Doing (Exclusive for Midsize Enterprise Attendees)
Mark Fabbi, Distinguished VP Analyst, Gartner
COVID-19 is forcing MSEs to work differently. Due to the forced creativity, what lessons have we learned about technologies/activities that we will stop doing or will significantly lower in priority.
Wednesday, October 21, 2020 / 02:45 PM - 03:30 PM EDT
CIO Roundtable: Effectively Communicating Cybersecurity and Risk to the Board
Christopher Mixter, VP, Advisory, Gartner
The rapid changes in the digital nature of businesses has driven and increased need communicate the cybersecurity risks and exposure that accompany a truly digital enterprise. Learn and share best practices with peers in this facilitated discussion on what, and how, to effectively communicate risk to the board.
* Session qualifies for Continuing Profession Education credits from ISACA, ISC2®
Wednesday, October 21, 2020 / 03:30 PM - 04:00 PM EDT
The Five Habits of Organizations Successful in Artificial Intelligence
Whit Andrews, Distinguished VP Analyst, Gartner
We quizzed organizations who are employing AI and feel they are achieving value from it, and they share some decisions that stand out as particularly effective. Hear what they do about team structure, measuring, conducting POCs and more.
Wednesday, October 21, 2020 / 03:30 PM - 04:00 PM EDT
Use the Leadership Compass to Recover and Restore Your Workforce After a Crisis
De'Onn Griffin, Sr Director Analyst, Gartner
Many CIOs are in the middle of leading their teams through the recovery stage of the COVID-19 crisis, while planning how to restore a sense of normalcy to the organizations that they lead. In this session, CIOs will learn how to utilize the Leadership Compass, a leadership framework that provides a clear roadmap of how to navigate the many directions that leaders are constantly pulled in to lead their organization to a “new normal.”
Wednesday, October 21, 2020 / 03:30 PM - 04:00 PM EDT
Five Ways to Have the Best Meetings You've Ever Had Because No One Is in the Same Room
Adam Preset, Sr Director Analyst, Gartner
The rush to remote work forced many leaders to switch from physical to online meetings. But if we're meeting the same old way, just online, are we really taking full advantage of the best technologies, tools, and practices that can help us transform how we work for the better? Come to this session to learn how to take your meetings to the next level.
Wednesday, October 21, 2020 / 03:30 PM - 04:00 PM EDT
Ask the Expert: How Will the Future of Work Evolve? (Repeat)
Emily Rose McRae, Director, Quantitative Analytics and Dat, Gartner
Attendees interact with top analysts who have been advising clients on the future of work, workplaces, workspaces and digital work for much longer than the pandemic crisis. Delve into issues of culture and technology with these experts by asking your questions and listening to others.
* Session qualifies for Continuing Profession Education credits from SHRM, HRCI
Wednesday, October 21, 2020 / 03:30 PM - 04:00 PM EDT
Ask the Expert: Leadership Best Practices for Accelerating Diversity & Inclusion Initiatives
Anna Krasniewska, Practice Vice President, Gartner
Mia Garrod, Director, Advisory, Gartner
Leaders and managers are essential to the advancement of diverse employees in the leadership pipeline because they are a conduit for diverse employee development. Join this session to understand: What behaviors can leaders and managers demonstrate to create a culture of inclusion? What activities can leaders and managers focus on to advance diverse talent?
Thursday, October 22, 2020 / 11:00 AM - 11:30 AM EDT
Guest Keynote 21st Century Disruption: Strategies to Navigate a New and Different World
Sue Gordon, 30-Year National Security Leader, Former Principal Deputy Director of National Intelligence,
With over 30 years of legendary national security service, Sue Gordon has learned to “see the world as it is, not as she prefers it to be.” In this talk, she reflects on the changed world in which we find ourselves today – one with ubiquitous technology, perfect connectivity, and unlimited data – and how this has disrupted the traditional ways we operate. In a new world of global accessibility, Gordon candidly challenges audiences to discover ways to do things new, using personal lessons-learned from her career in national security and practical real-world examples to provide strategies for adapting to disruption.
Thursday, October 22, 2020 / 11:45 AM - 12:15 PM EDT
The Future of the CIO Role
Jaime Capella, Distinguished VP, Advisory, Gartner
As senior leaders outside of IT become more digitally dexterous, the CIO’s role is transformed, and IT’s delivery responsibilities decrease. Technology leadership becomes a distributed C-suite responsibility. Senior leaders outside of IT increasingly hire their own technology talent and actively shape digital strategy, test and scale digital business ideas and manage digital P&Ls. Join this session to hear how management of the digital foundations, including cross-cutting platforms, integration and talent coordination, will become a key focus of CIO.
Thursday, October 22, 2020 / 11:45 AM - 12:15 PM EDT
CEO Concerns 2020: Implications and Actions for CIOs
Mark Raskino, Distinguished VP Analyst, Gartner
Where will CEOs take their companies in 2021 and how should CIO's respond? In a tumultuous year, we apply fresh CEO survey data and secondary research to find the big emerging post-crisis trends, altered perspectives and enduring changes ahead.
Thursday, October 22, 2020 / 11:45 AM - 12:15 PM EDT
How to Staff Your AI Dream Team?
Arun Chandrasekaran, Distinguished VP Analyst, Gartner
CIOs need to cultivate a full spectrum of skills beyond data scientists to be successful in their AI initiatives. In this session, we will look at the various roles and skills needed by organizations as well as how to structure the teams to be successful in their AI journey.
Thursday, October 22, 2020 / 11:45 AM - 12:30 PM EDT
CIO Workshop: Building a Transformation-Ready Workforce
Kirsten Barnum Sandoval, Sr Director, Advisory, Gartner
Shifts to digitally enabled business models has accelerated, and CIOs are being called upon to help organizations transform to meet new sources of demand, changing channel preferences and shifts in consumer behavior. This workshop will highlight the importance of diverse learning experiences to attract, develop and retain digitally dexterous talent, and help you build and communicate a strategy to drive digital dexterity through experiential learning.
Thursday, October 22, 2020 / 01:15 PM - 01:45 PM EDT
CIOs Make Your Mark on the Customer Experience Initiative
Don Scheibenreif, Distinguished VP Analyst, Gartner
Customer experience is one of the top three mission-critical priorities for most organizations. The CX strategy will not succeed in meeting its goals without technology. In this session, we'll share why CIOs need to mobilize their technology and IT department skills to boost the CX initiative leader, or how they can take the lead themselves.
Thursday, October 22, 2020 / 01:15 PM - 01:45 PM EDT
CIO Panel: Facing New Challenges of Getting to CIO and Beyond
Gene Alvarez, Distinguished VP Analyst, Gartner
Larry Jones, Group CIO & Global Vice President, Medical Devices, Johnson & Johnson
Yessica Jones, Chief Technology Officer, State of Arkansas
2020’s CIOs face budgeting, operational, business model changes, and diversity and inclusion challenges going into 2021 and beyond. How to prioritize and take action on all these challenges and more will be the determining factor of success. This panel of CIOs will provide their views on these challenges and much more.
Thursday, October 22, 2020 / 01:15 PM - 01:45 PM EDT
How to Optimize Data and Analytics (or Any IT) Investments to Achieve Business Value … Finally
Rita Sallam, Distinguished VP Analyst, Gartner
Data and analytics is becoming strategic to organizations as they respond to change and renew. This session details Gartner's Return Opportunity Appetite Risk (ROAR) Portfolio Optimization Model that is a framework to help CDOs, CIOs and data and analytics leaders identify, prioritize and select combinations of investments in data and analytics (including AI) initiatives that optimize business impact and align to key business initiatives and strategic intent. ROAR can be customized to analyze any IT investment.
Thursday, October 22, 2020 / 01:15 PM - 01:45 PM EDT
CIO Story: A Personalized Omnichannel Ecosystem Drives Long-term Customer Engagement
Brooke Forbes, CIO, Head of Technology for Personal Investing, Fidelity Investments
Brooke Forbes explores how to create an authentic, personalized and meaningful customer experience in both digital and live channels. Brooke will share insights into how brands can define their customer base and develop an omnichannel strategy that is flexible, scalable, and delivers a human touch. While there are obvious challenges in developing a technology platform, Brooke will also address how to overcome the business and cultural shifts that come with reimagining the customer experience.
Thursday, October 22, 2020 / 01:15 PM - 02:00 PM EDT
Roundtable: It’s Time to Step Up, Brilliant Women — Top Principles for Bringing Your Brilliance Forward
Debra Christmas, Sr Executive Partner, Gartner
Most of the time, women truly don’t know their brilliance. They are certain they “aren’t ready” to take on that next bigger role. They are more attuned to the ways they aren’t qualified than to the ways that they are. They are waiting for someone to validate, promote or discover them. Sound familiar? Join in the conversation to unlock those principles that will enable that step up or step out opportunity.
Thursday, October 22, 2020 / 02:45 PM - 03:30 PM EDT
CIO Roundtable: Building a Transformation-Ready Workforce
Kirsten Barnum Sandoval, Sr Director, Advisory, Gartner
Attracting, developing and retaining a digitally dexterous talent pool has become increasingly challenging across all business verticals and segments. Join this facilitated discussion to share with peers the best practices to successfully navigate this challenge to help build a sustainable talent strategy.
Thursday, October 22, 2020 / 03:30 PM - 04:00 PM EDT
The Politics of Family-Owned Companies for CIOs
Tina Nunno, Distinguished VP Analyst, Gartner
In many countries, more than half of enterprises are family-owned. They range from small and mid-size enterprises, to some of the largest companies in the world. Family-owned companies can be warm, purpose-driven places to work, where leaders see employees as an extension of the family. This has many benefits, but can also create unique political complexity. This session shares data from a 2020 survey of CIOs of family-owned enterprises and other leaders, and pinpoints the key political challenges, points of conflict, and opportunities.
Thursday, October 22, 2020 / 03:30 PM - 04:00 PM EDT
Go Above and Beyond as the 'COO by Proxy'
Joanne Kopcho, VP Analyst, Gartner
Why is the COO role rising in prominence and influence in digital business while declining in traditional entities? Digital business CEOs know that a tight linkage between business operations and continuous innovation is crucial to their strategic initiatives. CIOs can go above and beyond to be the "COO by Proxy," by taking accountability for enterprisewide strategic initiatives, successfully orchestrating strategy-execution and thereby demonstrating their C-suite readiness.