Hone your IT leadership skills, refine your strategies and discover the latest innovative technologies at the Gartner IT Symposium/Xpo™ 2023 conference in Orlando, FL.

Sunday, October 15, 2023 / 10:00 AM - 09:00 PM EDT

Registration: Early Badge Pick-Up at Orlando Airport

Badge pickup is available at the Orlando International airport! Save time and beat the lines. Look for us on Sunday between 10:00 am and 9:00 pm. You will find us by Baggage Claim 5 in Terminal A or Baggage Claim 24 and 29 in Terminal B. Your registration must be paid in full, and you must have a valid photo ID to collect your badge. If you are unable to pick up your badge at the airport, visit registration in Dolphin Central Pavilion on Sunday starting at 1:00 pm or on Monday starting at 7:00 am.

Sunday, October 15, 2023 / 01:00 PM - 05:00 PM EDT

Engagement Zone sponsored by Cisco

Coming Soon!

Sunday, October 15, 2023 / 01:00 PM - 06:00 PM EDT

Exclusive Member Lounge

This lounge is exclusively dedicated to Executive Program Legacy standalone/team leader/members, Executive Programs V2 standalone/team Leader/CIO team seat, Gartner for CIOs standalone/team leader/members, Gartner for Mid-Size Enterprise CIOs and Majestic prospects. Come and use this space to unwind, get some work done and network with peers.

We will also have 15 private meeting rooms available to book onsite during the conference. These will be located in the Exclusive Member Meeting Center located inside the lounge and can be booked at the Meeting Center desk.

Please note Research Board and Ruby prospects also have access to this Exclusive Member Lounge.

Sunday, October 15, 2023 / 01:00 PM - 06:00 PM EDT

Gartner Showcase

Stop by the Gartner Showcase to experience our insights, demo and see the latest products, connect with your peers, and take home mission-critical research. Unleash the possibilities today in the Gartner Showcase.

Sunday, October 15, 2023 / 01:00 PM - 08:30 PM EDT

Registration and Information

Registration and Information hours for the day.

Monday, October 16, 2023 / 07:00 AM - 10:00 AM EDT

Engagement Zone sponsored by Cisco

Coming Soon!

Monday, October 16, 2023 / 07:00 AM - 06:00 PM EDT

Exclusive Member Lounge

This lounge is exclusively dedicated to Executive Program Legacy standalone/team leader/members, Executive Programs V2 standalone/team Leader/CIO team seat, Gartner for CIOs standalone/team leader/members, Gartner for Mid-Size Enterprise CIOs and Majestic prospects. Come and use this space to unwind, get some work done and network with peers.

We will also have 15 private meeting rooms available to book onsite during the conference. These will be located in the Exclusive Member Meeting Center located inside the lounge and can be booked at the Meeting Center desk.

Join us for an Exclusive Member Networking Break from 4:00pm-5:00pm.

Please note Research Board and Ruby prospects also have access to this Exclusive Member Lounge.

Monday, October 16, 2023 / 07:00 AM - 06:00 PM EDT

Gartner Showcase

Stop by the Gartner Showcase to experience our insights, demo and see the latest products, connect with your peers, and take home mission-critical research. Unleash the possibilities today in the Gartner Showcase.

Monday, October 16, 2023 / 07:00 AM - 07:15 PM EDT

Registration and Information

Registration and Information hours for the day.

Monday, October 16, 2023 / 07:30 AM - 08:30 AM EDT

Midsize Enterprise Networking Breakfast — The CIO Role Evolution

As organizations increasingly shift technology delivery out of the centralized IT function into the business and operating units, what does that mean for the CIO? CIOs who don't participate in technology-enabled strategy development risk losing their relevancy. Join your midsize enterprise peers to share experiences and perspectives of how to express your role as a senior leader in your company, and what you may need to consider doing differently to make a difference.

Monday, October 16, 2023 / 07:30 AM - 08:30 AM EDT

Attendee Breakfast - Networking by Industry

Welcome to the conference! Start making new connections right away with your industry peers while you enjoy breakfast.

Dolphin Meal Pavilion:
Tables will be set aside for Banking/Finance and Insurance.

Swan Meal Pavilion:
Tables will be set aside for Healthcare Providers, Healthcare Payers, Life Sciences and Manufacturing.

Yacht & Beach Meal Pavilion:
Tables will be set aside for Oil & Gas, Utilities, Higher Education, K-12 Education and Retail.

Select yours and join the conversation! (Please note that space is limited, and participation will be first come, first served.)

Monday, October 16, 2023 / 07:30 AM - 09:00 AM EDT

Global Enterprise Executive Experience Breakfast: Welcome to IT Symposium/Xpo

Welcome to IT Symposium/Xpo! Join us for this networking breakfast and get to know your global enterprise peers as we discuss what to expect this week at the Conference.

Monday, October 16, 2023 / 07:30 AM - 09:00 AM EDT

First-Time Attendee Networking Breakfast

Join us for breakfast to connect with fellow first-time attendees and our Community Champions. You can meet with your peers to discuss current challenges, best practices, and getting the most out of your conference experience.

Monday, October 16, 2023 / 07:30 AM - 09:30 AM EDT

Attendee Breakfast

Join other attendees for breakfast before the day's sessions.

Monday, October 16, 2023 / 08:00 AM - 08:20 AM EDT

Conference Orientation - WDW Dolphin Resort

This is the best way to start your on-site experience! Whether or not it's your first time here, you'll walk away from this session with insights into the conference's key topics and content.

Monday, October 16, 2023 / 08:00 AM - 09:00 AM EDT

State/Local Government Networking Breakfast: Technology Disruptions You Can’t Afford to Ignore

What will the next generation of digital government look like? Which technologies are poised to transform government services in the next few years, and which ones should you prioritize? Join your peers in state and local government for an interactive discussion about the critical technology disruptions on the horizon and how CIOs should consider their impact on mission priorities.

Monday, October 16, 2023 / 08:00 AM - 09:00 AM EDT

US Federal Civilian Breakfast - Early Lessons Learned from Implementing Zero Trust

Welcome to IT Symposium/Xpo! Join your colleagues from the US Federal Civilian Government for breakfast, discussion, and exploration of early lessons learned from ongoing zero trust implementations.

Monday, October 16, 2023 / 08:00 AM - 05:00 PM EDT

Consulting Clinics

A Consulting Clinic is a private 45-minute session with experienced Gartner Consultants. In this private session, attendees will discuss their most pressing challenges and receive practical guidance, from those who have done it before. We aim to identify possible solutions and actionable next steps tailored to attendees’ needs and industry.

Monday, October 16, 2023 / 08:30 AM - 08:50 AM EDT

Conference Orientation – WDW Dolphin Resort

This is the best way to start your on-site experience! Whether or not it's your first time here, you'll walk away from this session with insights into the conference's key topics and content.

Monday, October 16, 2023 / 10:00 AM - 10:45 AM EDT

Gartner Opening Keynote: The Next Era − We Shape AI, AI Shapes Us

Generative AI has burst onto the scene, unleashing both possibilities and threats for CIOs everywhere and raising questions that range from the metaphysical (what does it mean to be human?) to the tactical (where and how should I use AI to create value and what are the risks?). The Gartner Opening Keynote will meet these questions head on to ensure CIOs stay out in front in this new era of human-machine relationships.

Monday, October 16, 2023 / 10:45 AM - 11:30 AM EDT

Refreshment Break

Join us for refreshments in a brief break between sessions.

Monday, October 16, 2023 / 10:45 AM - 05:00 PM EDT

Engagement Zone sponsored by Cisco

Coming Soon!

Monday, October 16, 2023 / 10:45 AM - 05:00 PM EDT

Engagement Zone sponsored by IBM

Coming Soon!

Monday, October 16, 2023 / 10:45 AM - 05:00 PM EDT

Engagement Zone Sponsored by Okta

Join the fun and play a game of wall-ball where your participation unlocks Okta funds for charities in need! These Okta for Good charities Tech Impact, NetHope, Develop for Good, and, CodePath work on bridging the opportunity gap and work to address the tech divide for nonprofits and communities!

Monday, October 16, 2023 / 10:45 AM - 05:00 PM EDT

Engagement Zone sponsored by T-Mobile

T-Mobile for Business brings you the tools to unlock new dimensions of growth. Our spaces at Gartner Symposium will showcase the impact of cutting-edge connectivity solutions and how they align with your business objectives.

From meta-like experiences to learning about harnessing the power of AI with 5G, T-Mobile is your catalyst for transformation.

Monday, October 16, 2023 / 10:45 AM - 07:15 PM EDT

IT Xpo Open Hours

Visit the IT Xpo for business-enhancing industry solutions. Connect with peers, Gartner experts, and exhibitors. Attend Xpo Theater sessions for live tech demonstrations. Explore the new Future Directions for expert insights on technology's future.

Monday, October 16, 2023 / 11:30 AM - 11:50 AM EDT

The Hype Cycle for Digital Government Services

Breaking out of the doldrums of the extreme risk-adverse nature of government is hard but can be thrilling. This session will look at how government CIOs can use Gartner's Hype Cycle to move their organization beyond risk avoidance and into an exciting future.

Monday, October 16, 2023 / 11:30 AM - 11:50 AM EDT

Magic Quadrant for DevOps Platforms

Software engineering leaders have traditionally used a set of specialized DevOps tools for each phase of the application delivery value stream. A fragmented DevOps toolchain is challenging to integrate, manage and orchestrate. DevOps platform vendors aim to accelerate the delivery of customer value by offering a controlled, fully integrated set of capabilities with native support for orchestration.

Monday, October 16, 2023 / 11:30 AM - 11:50 AM EDT

Magic Quadrant for Data Integration Tools

Market trends around data integration tools enable organizations to access, integrate, transform, process and move data spanning various endpoints and across any infrastructure. It allows organizations to support various use cases, including data engineering, cloud data integration, operational data integration and data fabric.

Monday, October 16, 2023 / 11:30 AM - 12:00 PM EDT

CIO Playbook: 4 Powerful Steps to Combat Inflation During Vendor Negotiations

Inflationary times create added complexity when negotiating with vendors. Proactively planning critical vendor renewals is key to negotiating fair pricing on both renewals and new deals. This session will use two vendor proposal case study scenarios to demonstrate a powerful 4-step approach to proactively plan for negotiations. The 4-step approach will guide CIOs on how to "vendorize" a playbook using simple should-cost models for negotiating win-win deals for both the vendor and client.

Monday, October 16, 2023 / 11:30 AM - 12:00 PM EDT

C-Suite Dynamics: Function or Dysfunction?

C-suite leadership dynamics can often make or break an enterprise. The ability of the executive team to behave as a team and work collaboratively when needed, while allowing individual executives such as CIOs to play to their strengths is essential. This presentation will reveal the results of a new survey of large enterprise C-suite leaders, and share what works and does not work for high performing C-suite teams.

Monday, October 16, 2023 / 11:30 AM - 12:00 PM EDT

Shift Your Focus From Problems to Value and Transform Your Role as CIO

Which do you think is most important: Being seen by the C-suite as a strong problem solver or being seen as a leader in value-creation efforts? The truth is that highly successful executives are not measured by what they do but by the value they deliver, and by what they accomplish. CIOs must shift their leadership approach to become outcome-driven. This session enables CIOs with the mindsets and practices they need to shift the value of the CIO Role.

Monday, October 16, 2023 / 11:30 AM - 12:00 PM EDT

Signature Series: Top Strategic Technology Trends for 2024

Success in times of economic and social volatility is found through sustainable forms of efficiency in any organization's operations. Decisions are needed regarding how to make the best possible use of new technology developments, which bear significant disruptive potential in the coming three years, and embrace the connected workforce nature while remaining resilient. CIOs and other IT executives should explore and selectively use these strategic technology trends to help ensure success.

Monday, October 16, 2023 / 11:30 AM - 12:00 PM EDT

The Art of Digital Transformation: How to Pilot Your Operating Model to Succeed

Gartner's value-optimized IT operating model enables digital transformation — a goal that has so far been elusive for most enterprises. To succeed, mindsets must be overhauled. Business leaders must be IT-savvy, comfortable making IT decisions and working in distributed fusion teams to both innovate and execute. CIOs can propel digital transformation by partnering with a business sponsor to design and execute a successful pilot that compels senior leaders to act.

Monday, October 16, 2023 / 11:30 AM - 12:00 PM EDT

Ten Critical Things Workers Want CIOs To Know and Do

This session provides insights from the digital worker survey about digital workers' sentiments and behavior toward the technology that they employ. In addition, this session will provide insights into digital workers' preferences on places to work, applications and devices to use, collaboration methods (meetings), and work culture.

Monday, October 16, 2023 / 11:30 AM - 12:15 PM EDT

Roundtable: How Is Your Midsize Enterprise Perceiving Its Return on Digital Investment? (Exclusive to Midsize Enterprise Program)

Survey data shows that CEOs and CFOs in midsize enterprises intend to increase their investments in digital technology. However, data also shows that senior management in many organizations is underwhelmed by the value they are getting from their investments. In this roundtable, you and your colleagues will discuss your digital investment strategies and how you present the value to senior management.

Monday, October 16, 2023 / 11:30 AM - 12:15 PM EDT

Ask the Expert: The CIOs Role in Mergers, Acquisitions and Divestitures

CIOs play a key role in mergers, acquisitions and divestitures, integrating (or disintegrating) operational processes, assets, systems and technologies. Beyond integration, CIOs can also support the deal in earlier stages of the M&A process. Some common questions are: What skill set will CIOs and their staff need at different points of the M&A process?; How can a CIO be an effective exec sponsor for a techquisition? Get answers to your questions in this group session.

Monday, October 16, 2023 / 11:30 AM - 12:15 PM EDT

Ask the Expert: Flexing Technology to Create Resilient Business Capabilities for Utilities

The energy transition will evolve in new and unexpected ways. How can you design for orchestration against evolving business strategies with adaptable, yet efficient IT? Can you pivot and flex systems to create competitive advantage? Bring your questions to this interactive session, and learn from questions posed by your peers, as we explore how to build agile business capabilities.

Monday, October 16, 2023 / 11:30 AM - 12:15 PM EDT

Roundtable: IT/OT Convergence — The Opportunities and Challenges for Oil and Gas

With the proliferation of IoT devices in asset-intensive industries, IT and OT must develop synergies. Join your peers to discuss how organizations are overcoming challenges to unlock improved synergies. Roundtable discussions are facilitated and informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!

Monday, October 16, 2023 / 11:30 AM - 12:15 PM EDT

Roundtable: Building a Change Culture to Drive Your Financial Services Digital Future

Culture is the most frequently mentioned obstacle to scaling a digital business, and financial services can be more rigid than most. Join your peers to discuss the why, what, who and how of building a change culture, and specific measures that have been successful. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!

Monday, October 16, 2023 / 11:30 AM - 12:15 PM EDT

Roundtable: Chasing the Customer Experience — An Insurance Perspective

Customer needs continue to evolve and mature, demanding more intelligent, personalized and faster engagement. Insurance CIOs are updating their customer experience strategies to meet these new needs. Discuss and share your customer experience journey, challenges and pitfalls with your peers. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!

Monday, October 16, 2023 / 11:30 AM - 12:15 PM EDT

First-Timers Peer Meetup: Tips & Advice for Making the Most of Your Conference Experience

Are you new to IT Symposium/Xpo? Join this Peer Meetup to connect with other first-time attendees in a discussion led by one of our Community Champions, an alumni who has volunteered to share advice and tips to help you turn learnings into actionable results once you're back in the office. Bring questions such as: How do I manage and prioritize my agenda? How do I network and build connections? How do I create my vendor shortlist? Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Monday, October 16, 2023 / 11:30 AM - 12:15 PM EDT

Higher Education Peer Meetup: How Are You Creating New Value in Your Organization?

Join this Peer Meetup to discuss the trials, experiments, and hypotheses of creating new value in Education through IT. Where have you succeeded in creating value? Where would you like to go next? Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Monday, October 16, 2023 / 11:30 AM - 12:15 PM EDT

Manufacturing Peer Meetup: How Are You Communicating the Business Value of IT?

Join this Peer Meetup and share how you're telling or updating the 'story' of your IT strategy so business stakeholders better understand IT contributions to real business success and outcomes. Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Monday, October 16, 2023 / 11:30 AM - 12:15 PM EDT

New CIOs Peer Meetup: Making an Impact

Coming in to a new role or organization as a CIO is often both exciting and intimidating- the future is full of possibility for transformation and improvement, but there's bound to be barriers along the way to success. Join this Peer Meetup to connect with other New CIOs and share your priorities, aspirations, and challenges as you step into your new leadership role. Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Monday, October 16, 2023 / 11:30 AM - 12:15 PM EDT

Ask the Expert: Mitigate Anxiety Produced by Gen AI

CIOs do the wrong thing typically when it comes to reducing anxieties about Gen AI. They double down on the impacts of Gen AI, relying on their ability to reduce anxieties through their words, that is, through logical reasoning. That only multiplies the anxieties because anxieties lie in the emotional field, not in the logical one. Moreover, CIOs cannot offer any kind of certainty, just opinions or hypothesis or rough estimations. Join this session to know more.

Monday, October 16, 2023 / 11:30 AM - 12:15 PM EDT

CIO Experience Roundtable: The Role of the CIO in Managing the Use of Generative AI in an Organization

Beyond the media hype, CIOs need to know how AI factors into business value, risk, talent, and investment priorities and what is on the horizon. In this fast-evolving space, what have you done to help your organization? Roundtable discussions are lightly facilitated and informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!

Monday, October 16, 2023 / 11:30 AM - 12:30 PM EDT

Contract Negotiation Clinic: AWS, Azure and Google

Cloud infrastructure and platform services contract negotiation involve substantial opportunities and risks. While the negotiation fundamentals are similar, each cloud vendor has specific commercials that clients need to fully understand. In this interactive clinic, we will review the critical steps for negotiations, vendor differences and similarities to be aware of when negotiating to achieve the most optimal contract.

Monday, October 16, 2023 / 11:30 AM - 12:30 PM EDT

Contract Negotiation Clinic: Software as a Service

SaaS delivery adoption continues, while many struggle to negotiate balanced contracts. This practical interactive clinic explains how to negotiate an optimal SaaS deal. Attend this session to learn the trends in SaaS contracting, how to identify and control hidden costs and what opportunities or risks lurk within SaaS agreements and how to achieve a more customer friendly deal.

Monday, October 16, 2023 / 12:00 PM - 02:45 PM EDT

Grab Lunch at a Meal Pavilion or on IT Xpo

Head to the Meal Pavilions or visit the IT Xpo Cafés for a bite to eat! After lunch, join us on IT Xpo for our Dessert Reception to engage with your peers, Gartner experts, and exhibitors while enjoying delicious food and beverages. Evaluate industry offerings that can move your business forward. Attend a stage session to see technology in action.

Monday, October 16, 2023 / 12:05 PM - 12:25 PM EDT

Lenovo: Enhancing the Technology Value Chain Through Sustainability

The role of the CIO has changed. CIOs are now being asked to exert business influence beyond technology into non-traditional areas, like sustainability. In this session, we’ll discuss sustainable IT decision-making and how tech companies – with their own sustainability roadmaps – can share carbon-conscious solutions with customers.

Monday, October 16, 2023 / 12:05 PM - 12:25 PM EDT

Cisco: Cybersecurity for Critical Infrastructure: A Foundation for Resilient Operations

Enhancing critical infrastructure cybersecurity requires OT operators and SecOps teams to apply the concept of security resilience. Cyber resilience is the ability to prepare for and adapt to changing threat conditions while withstanding and rapidly recovering from attacks. Applying resilient operations requires that OT and IT personnel collaborate with shared visibility to dynamically implement risk-informed security controls. Learn how with this approach, accomplishment of a government-prescribed zero trust approach that maintains alignment with industrial standards is achievable.

Monday, October 16, 2023 / 12:05 PM - 12:25 PM EDT

Okta: Top Insights from Okta’s State of Secure Identity Report

Securing Customer-facing applications requires engineering defenses that can withstand sophisticated threats while remaining nearly invisible to users.

Okta’s updated 2023 State of Secure Identity Report recaps observations and trends- from record levels of credential stuffing to AI-powered attacks to ML-based defense- for insights gained from examining billions of authentications on our platform. We hope that sharing these insights will help organizations understand the threats against customer identity and drive informed conversations around Zero trust.

Monday, October 16, 2023 / 12:05 PM - 12:25 PM EDT

LastPass: Navigating the Passwordless Evolution with LastPass

With over 80% of breaches stemming from compromised login credentials, passwords have evolved from a solution to a glaring problem. In the midst of the compromised credentials crisis, eliminating passwords may seem like the obvious step, but the journey is far from straightforward. Brace yourself for a game-changing perspective with LastPass as we dissect the passwordless evolution, revealing how distinguishing between a mere 'experience' and a true 'solution' can turbocharge your transition.

Monday, October 16, 2023 / 12:05 PM - 12:25 PM EDT

Google Chrome Enterprise: Simplify IT and Security with ChromeOS

In this session, we explore how businesses can activate productivity for all their workers and save time and money. Join us to find out how you can improve security, streamline device management, increase productivity, and save money by letting ChromeOS simplify IT and device management.

Monday, October 16, 2023 / 12:30 PM - 12:50 PM EDT

The Metaverse: What Is This, Really?

IT leaders must consider the metaverse as a key trend that will drive strategic business innovations beyond technology. This session discusses the strategies that leverage how the metaverse will provide innovative digital product or service opportunities focusing on what it really is and what it is not.

Monday, October 16, 2023 / 12:30 PM - 01:00 PM EDT

20 Culture Hacks to Improve Hybrid Workplace Adoption and Efficiency

2020 hit the world with an opportunity to pivot the organizational culture in support of hybrid working today. Little changes can add up to big benefits. CIOs can use these hacks to nudge, guide and ultimately transform how your hybrid organization works. This rapid-fire session will reveal the top 20 culture hacks that drive adoption and efficiency.

Monday, October 16, 2023 / 12:30 PM - 01:00 PM EDT

Ransomware Is Changing ... Are You Ready?

Ransomware attacks have been morphing. Techniques used by the bad actors are changing. During this presentation, we will provide insight into the new tactics being used by the bad actors not only to access your environment but what they are doing with your data once exfiltrated.

Monday, October 16, 2023 / 12:30 PM - 01:15 PM EDT

Women in IT Roundtable: Building and Leveraging Powerful Allyship

What is an ally, do they really help in our career, and if so, how do we identify one? This roundtable will focus on the importance of allyship as well as sharing best practices on how to build and leverage this critical partnership.

Monday, October 16, 2023 / 12:30 PM - 01:15 PM EDT

Ask the Expert: Addressing MSEs' Challenges With Building a Data-Driven Culture (Exclusive to Midsize Enterprise Program)

Bring your questions to this interactive session, and learn from those posed by your peers, as we discuss common challenges with building a data-driven culture, including availability of skilled employees, complexity of analytics tools, failure to identify quantifiable benefits and an inability to "think big."

Monday, October 16, 2023 / 12:30 PM - 01:15 PM EDT

Ask the Expert: How Will Digital Twins of Customers and Employees Transform Manufacturing Companies?

Gartner has originated research in digital twins of a customer and employee. It's more than just collecting data, but also providing value back to the person. Bring your questions to this interactive session and learn from those posed by your peers. We'll answer specific manufacturing industry questions, along with inspirations from cross industries.

Monday, October 16, 2023 / 12:30 PM - 01:15 PM EDT

Roundtable: The Future of Hybrid Work in the Federal Government

Federal CIOs and IT leaders face conflicting pressures: executives' desires to bring the workforce back to the office and CIOs' intent to present a compelling employee value proposition through work flexibility. Join this interactive session and explore how to navigate this difficult balancing act. Roundtable discussions are informal, allowing you to relax, share your experiences, and learn from your peers. Come prepared to participate!

Monday, October 16, 2023 / 12:30 PM - 01:15 PM EDT

Roundtable: Operating Model Shift in Life Sciences — Moving to a Product-Based Approach

Life Science companies are faced with rapid advancement of their digital agenda. Key to this shift involves maturing their I&T operating models to a product-based approach. Join this interactive discussion and share best practices, challenges, ideas, and pitfalls in shifting to product-based I&T. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!

Monday, October 16, 2023 / 12:30 PM - 01:15 PM EDT

First-Timers Peer Meetup: Tips & Advice for Making the Most of Your Conference Experience

Are you new to IT Symposium/Xpo? Join this Peer Meetup to connect with other first-time attendees in an interactive discussion led by one of our Community Champions, an alumni who has volunteered to share advice and tips to help you make the most of your IT Symposium/Xpo experience. Bring questions such as: How do I divide and conquer with my team? How do I network and build connections? How do I create my vendor shortlist? Get answers to your questions and hear first-hand how to turn learnings into actionable results once you’re back in the office. Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation, to build relationships and solve business problems together. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Monday, October 16, 2023 / 12:30 PM - 01:15 PM EDT

Solo Attendees Peer Meetup: Connecting and Sharing Your Conference Experience

Attending without your colleagues and not sure how to tackle the week on your own? Join this Peer Meetup to connect with others who are attending IT Symposium solo. Share insights, ask questions, and get answers as you make a game plan for how to communicate your week of learning once you're back in the office. Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Monday, October 16, 2023 / 12:30 PM - 01:15 PM EDT

Commercial Banking Peer Meetup: How Are You Fostering a Culture of Innovation?

Join this Peer Meetup to discuss successes and failures in encouraging innovation and creativity to solve problems and drive change. What initiatives have worked for your organization? What has not? And what do you want to try next? Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Monday, October 16, 2023 / 12:30 PM - 01:15 PM EDT

Ask the Expert: How Will Microsoft 365 Copilot Impact My Workplace?

Microsoft 365 Copilot is central to many conversations and strategies as generative AI changes digital work forever. What can Copilot do for us? Who can and should use it? How will we protect our data, and how can we master it and advance beyond foundational use cases? Bring your questions to this interactive session, and learn from those posed by your peers, as we discuss what’s realistic, practical, and possible.

Monday, October 16, 2023 / 12:30 PM - 01:15 PM EDT

State & Local Government Peer Meetup: How are you Connecting with Your Actual Customer-- The Public?

Join this Peer Meetup to share successes, challenges, and ideas for fostering direct connection with your actual customer-- the public-- and not just the proxy of your customer-- the departments you support. Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Monday, October 16, 2023 / 12:30 PM - 01:15 PM EDT

Roundtable: Generative AI — Where Are You Leveraging It and Where Are You Not?

Generative AI has captured the attention and imagination of many IT leaders. As we move past the stage of understanding AI, we're determining how and where to leverage it. Join your peers to learn and share what is realistic, what has worked, what has not, the risks of the technology and what you are doing to govern it. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!

Monday, October 16, 2023 / 12:30 PM - 01:30 PM EDT

Higher Education Lunch: Saving Higher Ed (and the World) by Empowering Students and Embracing AI

EDUCAUSE research demonstrates that students want flexibility in their learning experiences and AI may be able to help. Technology leaders are focused on their institutions’ financial challenges and on safeguarding their data, which could constrain the adoption of AI-driven technologies. Join us as we highlight strategies for investing in student flexibility while also strengthening data and financial foundations. We will share examples of higher education’s incorporation of AI and its contributions to students’ and institutions’ success.

Monday, October 16, 2023 / 12:30 PM - 01:45 PM EDT

CIO Experience Lunch: The Rise

The gift of failure is a riddle: it will always be both the void and the start of infinite possibility. Part investigation into a psychological mystery, part an argument about creativity and art, and part a soulful celebration of the determination and courage of the human spirit, Sarah Lewis makes the case that many of the world’s greatest achievements have come from understanding the central importance of failure.
Lunch service will begin at 12:30 pm; our speaker, Sarah Elizabeth Lewis, will present from 1:00 pm - 1:45 pm.

Monday, October 16, 2023 / 12:45 PM - 01:15 PM EDT

Architecting Your Customer Technology Platform

What is a customer technology platform? What customer problems does it address and help to solve? Why do you need to use enterprise architectural approaches to create one?

Monday, October 16, 2023 / 12:45 PM - 01:15 PM EDT

How Generative AI Will Radically Change Application Development

Generative AI has the potential to change applications from user interface based transactional platforms to interactive experiences for application users. Applications will improve and expand on user input to the application and suggest additional content or actions for the user to do. Software engineering leaders need to acquire skills to embed generative AI capabilities into applications they are building for their enterprises.

Monday, October 16, 2023 / 01:20 PM - 01:40 PM EDT

AWS: Enable Data-Driven Innovation with Complete Data Governance on AWS

Establishing the right data governance—one that lets you balance control and access—gives people within your organization trust and confidence in the data. It encourages innovation rather than restricts it because the right people can quickly find, access, and share data when they need it. In this session, learn how to structure a complete data governance strategy on AWS that supports your business initiatives and addresses the unique considerations for generative AI.

Monday, October 16, 2023 / 01:20 PM - 01:40 PM EDT

T-Mobile: 5th Generation Wireless Improves Government Productivity, and Employee Satisfaction

Wireless technology is changing the way government workers communicate, collaborate, and deliver services. The emergence of 5G networks, artificial intelligence and connected devices offers new opportunities and challenges for government agencies. In this session, you will learn how T-Mobile for Government’s partner with some of the largest and most diverse cities in the world to embrace a wireless future and empower their workforce with innovative solutions.

Monday, October 16, 2023 / 01:20 PM - 01:40 PM EDT

IBM: Intelligent Remediation through Automation and Gen AI

IT downtime is business downtime. To minimize downtime, businesses need to scale expert knowledge across an increasingly complex set of technologies. Accelerating incident remediation enables organizations to achieve operational objectives of their IT Applications and Systems and reduce operational costs. Learn how expert industry knowledge can be derived from industry sources, enhanced with analysis of incidents, and customized based on the actions of your own operations teams to resolve incidents much faster. That’s the power of automation with Generative AI.

Monday, October 16, 2023 / 01:20 PM - 01:40 PM EDT

UiPath: AI and Automation – The New Power Couple

The Deloitte State of AI in the Enterprise survey found 94% of executives say AI is critical to my company’s success over the next 5 years. Yet 73% of AI adopters are either just starting out or underperforming vs. expectations. Learn how automation is the path to AI success and how customers like you are reaping the real work benefits of AI at work today.

Monday, October 16, 2023 / 01:45 PM - 02:15 PM EDT

Lumen: The Evolving Threat Ecosystem And Today’s Security Strategy

Today's security professionals have a never-ending task of pacing with an evolving threat ecosystem -- from a transforming ransomware space and AI-improved attacks, to the faster weaponization of zero-days and increased complexity of social engineering campaigns. Lumen's cybersecurity solutions and teammates are working overtime to protect organizations including driving insights into the threat landscape through Threat Intelligence. Hear from Black Lotus Labs, Lumen’s threat research arm, about the latest threat research from the team and what this means for focused defensive strategies.

Monday, October 16, 2023 / 01:45 PM - 02:15 PM EDT

Lenovo: Paving the Pathway to AI: Mapping the Readiness Journey

The world is abuzz with all things AI, but what does it take for most organizations to become AI ready? AI will impact every facet of business, and organizations can’t proceed with AI implementation and utilization without a pathway to preparedness. What business and technology transformation decisions must be made? How can organizations scale quickly to accommodate storage, capacity and other needs related to AI?

Monday, October 16, 2023 / 01:45 PM - 02:15 PM EDT

Ivanti: Connect IT & Security Operations, Elevate Cyberhygiene & Employee Experiences

IT operations teams are seeking productivity and efficiency while security teams focus on risk management and protection. This session explores how to strike a balance between IT and security operations goals by connecting the necessary visibility and real-time understanding of your environment with intelligent automation to quickly identify, prioritize and respond to security risks all while improving the digital experiences of your employees.

Monday, October 16, 2023 / 01:45 PM - 02:15 PM EDT

Darktrace: How AI and Cyber Converge for a Full Lifecycle of Cyber Resilience

Generative AI is proving to increase productivity and augment humans in new ways. To seize these opportunities, organizations must be aware of and manage its risks. That includes understanding how generative AI has changed the threat landscape and the security concerns that come with it – access control, cyber risk and compliance, data privacy, governance, and security. In this session, learn how applying Self-Learning AI across your organization’s digital environment will help your security team prevent, detect, respond, and heal from incidents, including those augmented by generative AI.

Monday, October 16, 2023 / 01:45 PM - 02:15 PM EDT

IBM Thought Leadership: Implementing AI for Business at Scale – IBM's Client Zero Story

AI is one of the most transformative technologies of our time with the potential to boost productivity and unlock trillions in economic value. But AI for business has unique needs, from the necessary infrastructure and integration to the need to manage data integrity and quality, increased technical complexity, and workforce adaptation and institutional change. In this session, hear from the leader who helped make IBM client zero for its automation and advanced analytics about the challenges and successes in implementing AI for business at one of the world's largest technology companies.

Monday, October 16, 2023 / 01:45 PM - 02:15 PM EDT

Verizon Business: Fashion Forward Execution of the Next Gen Vendor Ecosystem

Creating a bespoke & unique experience for customers takes a team aligned to a vision and view of success. This is more than the internal team, it is the entire partner ecosystem. The CIO team shifted their approach and did so to deliver outcome-driven excellence. Join us to learn how possibilities were unleashed and value was delivered through a cohesive, aggressive and innovative approach to using AI / ML, Big Data, connectivity and more.

Focus: Building the vendor ecosystem of the future & why Verizon has the permission to lead.

Monday, October 16, 2023 / 01:45 PM - 02:15 PM EDT

Brasil IT+: Leveraging Open Source AI Models for Ensuring Privacy and Data Sovereignty

In an era driven by data and technology, the quest for maintaining privacy and data sovereignty has become a paramount concern for individuals, businesses, and governments alike. This presentation explores the powerful intersection of open-source AI models and the imperative need for safeguarding data privacy and sovereignty. By harnessing the capabilities of these models, we can empower organizations to derive valuable insights from their data while upholding the principles of privacy and data control. Abstract

Monday, October 16, 2023 / 01:45 PM - 02:15 PM EDT

OneTrust: Future proofing AI systems with Data Governance​

As AI integration becomes more prevalent, understanding the ethical dimensions of data handling is critical. This session will explore key strategies for managing data responsibly, from collection to disposal, ensuring compliance, transparency, and societal benefit. Our expert speaker will offer insights into aligning AI initiatives with ethical guidelines and regulatory frameworks, empowering CIOs and IT professionals to drive innovation while upholding data privacy and integrity.

Monday, October 16, 2023 / 01:45 PM - 02:15 PM EDT

ServiceNow: Fannie Mae: Enabling Enterprise Transformation with Automated Workflows

Fannie Mae has relied on ServiceNow for the better part of a decade, underpinning the enterprise Digital Transformation initiative it has undertaken. This session will review how a robust CMDB and powerful workflow platform with ITSM and ITOM helped us solve for various challenges IT and beyond.

Monday, October 16, 2023 / 01:45 PM - 02:15 PM EDT

Zscaler: Using AI/ML to Power Your Zero Trust Strategy

The growing accessibility of AI empowers businesses as well as cybercriminals, increasing both opportunities and risks. IT leaders must develop strategies that allow the business to thrive while also controlling data privacy and stopping increasingly advanced (and damaging) cyberattacks.

Join us to learn about:
The growing AI threat landscape (as seen through the lens of 300B daily transactions across the Zscaler cloud)
Zero trust-based security strategies to minimize the attack surface and stop compromise, lateral movement, and data loss
How to gain holistic visibility into your risk posture

Monday, October 16, 2023 / 01:45 PM - 02:15 PM EDT

Google Chrome: The Evolving Role of the Browser in the Modern Enterprise World

As more work is done on the web, the browser has become both a productivity tool and a critical security layer.

To protect users and data, IT and security teams must consider the browser a strategic asset and implement comprehensive browser security measures. In this session, we will talk through the components of a secure enterprise browser, such as built-in security, data loss protection, customizable policy management, and the flexibility to integrate the browser with your security solution provider of choice.

Monday, October 16, 2023 / 01:45 PM - 02:15 PM EDT

SAP: Adopt a Modern Cloud ERP with RISE with SAP

Running a modern ERP in the cloud opens doors for the latest innovations, like carbon accounting, process automation and business AI. Hear details from our customers how their cloud ERP enabled them to respond to new operational challenges, productively manage information, and deliver meaningful business outcomes. Empower your organization with a modern cloud ERP and shift from running your business to innovating your business.

Monday, October 16, 2023 / 01:45 PM - 02:30 PM EDT

Roundtable: Revolutionizing Employee Experience with Generative AI, moderated by Freshworks

Delve deeper into the transformative power of Artificial Intelligence for IT Service Management. As organizations strive for increased efficiency and predictability, GenAI has emerged as the next game-changer. But however powerful the technology might be, leaders still need to deliver an employee experience that’s deeply human. In this roundtable, we'll explore the challenges, strategic vision, and implementation guidelines needed to bring GenAI into your organization. Join us to discover how to foster a culture of curiosity (rather than fear) toward GenAI.

Monday, October 16, 2023 / 01:45 PM - 02:30 PM EDT

Roundtable: Driving Innovation at the Speed of AI, moderated by Zoom

With the frontiers of AI being pushed constantly, and with major industry players announcing new investments and launches in AI every day, how has your organization responded to these changes? We will discuss how your organization keeps pace, how you can foster a culture that embraces this rate of change, and what your organization needs to keep top of mind to apply AI in a responsible way. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!

Monday, October 16, 2023 / 02:45 PM - 03:05 PM EDT

Hype Cycle for Digital Life and P&C Insurance

This session will help attendees understand how to cut through the hype of emerging technologies a focus on the insurance Hype Cycle.

Monday, October 16, 2023 / 02:45 PM - 03:05 PM EDT

Hype Cycle for Retail Technology 2023

Successive waves of market disruption are pitching retailers into a state of “permacrisis,” causing them to accelerate investments in technology to help them achieve stability and agility for resilience. They are also challenged with balancing operational costs while striving to deliver excellent customer experiences. Use this Hype Cycle to cut through market hype and identify transformative technologies to drive solid business results.

Monday, October 16, 2023 / 02:45 PM - 03:05 PM EDT

Magic Quadrant for Robotic Process Automation

Robotic process automation (RPA) continues to grow its footprint as organizations look for ways to improve operational efficiency and integrate digital business with legacy systems. This session offers a quick overview of the enterprise RPA vendors to help CIOs with their assessment.

Monday, October 16, 2023 / 02:45 PM - 03:05 PM EDT

How to Engage With Consumer-Owned Bots

While organizations are focused on AI and bots, customer frustration with rising prices, lower value, poor experiences, subpar service and lack of enterprise transparency continues to increase. As customers seek relief and entrepreneurs recognize opportunity, a customer owned and operated bot advocate may be coming your way. This bot will interact with your technology and employees. It will pit AI against AI. It will not use APIs and it will change the way your organization does business. Get prepared. Technology will be at the center of the change.

Monday, October 16, 2023 / 02:45 PM - 03:15 PM EDT

How CIOs Can Support the Success of Business-Led Digital Delivery

Two out of three CEOs and three out of four business executives want to see more IT done in the business units. CIOs themselves report that IT spending outside of IT is approaching 30% of all IT spending. Based on a primary research study, this presentation will outline how CIOs should respond to this trend to maximize both business and IT success.

Monday, October 16, 2023 / 02:45 PM - 03:15 PM EDT

Signature Series: CIO and Technology Executive Agenda for 2024 - Franchising Digital Delivery

Technology leadership has forever changed. The democratization of digital delivery is fundamentally redrawing the boundaries between IT departments and other business areas. And yet, confusion abounds about who should be doing what. This session reveals what should be on the CIO’s agenda for the coming 18 months, given the shifting expectations that CEOs and other CxOs have for their CIO — and the CIO’s own expectations of their leadership role and the mandate of their IT organization.

Monday, October 16, 2023 / 02:45 PM - 03:15 PM EDT

The Foundation of a Modern Data and Analytics Strategy

Meet the updated and improved "D&A Strategy and Operating Model" (DASOM). It is tried and tested, and now includes the most recent insights from thousands of client interactions, such as what a modern D&A strategy looks like, and how you can make sure the strategy leads to tangible and measurable business outcomes.

Monday, October 16, 2023 / 02:45 PM - 03:15 PM EDT

The One Thing Leaders Must Know About Leading Change

The pace of change will never be this slow again. For CIOs and leaders across the enterprise, the pace of change is as much of a change leadership challenge as it is a technical one. As every change requires the involvement of people, ineffective change leadership generates confusion and can damage morale. In this session, CIOs will learn the key to engaging all stakeholders for successful change.

Monday, October 16, 2023 / 02:45 PM - 03:15 PM EDT

Top Security Trends for 2023

“Top trends” highlight shifts in the security ecosystem that aren't widely recognized, but have potential for disruption. This session will describe the significant trends in risk management and how organizations are taking advantage. Key issues include technological improvements in the security capability landscape; trends in creating a high-performing security organization; and long-term trends that will influence security strategy.

Monday, October 16, 2023 / 02:45 PM - 03:15 PM EDT

How CIOs Can Meet the Evolving Needs of the Board of Directors

The pandemic, geopolitical shifts and changing economic dynamics have created material changes in the boards of directors (aka, supervisory boards) priorities and composition. This session will share how CIOs can engage with their boards and demonstrate the strategic relevance of technology leadership regarding the issues that boards and their enterprises will care about the most in 2024.

Monday, October 16, 2023 / 02:45 PM - 03:15 PM EDT

Gartner Futures Lab: The (Far) Future of Leadership

Every year, Gartner Futures Lab chooses a big provocative topic, relevant across industry and region. This year, it is the future of Leadership. Executive leaders are increasingly under pressure, pulled in extreme opposite directions. And then, AI is coming for the boardroom, the next digital transformation. What does that mean for the role of the executive leader?

Monday, October 16, 2023 / 02:45 PM - 03:15 PM EDT

Beyond the ChatGPT Hype: Deploying Generative AI in the Enterprise

Generative AI is a powerful trend that harnesses AI applications such as ChatGPT to create new and original content. In this session, we will discuss the current state of Generative AI - key use cases, technology landscape - and peek into how it will evolve in the future. The discussion will include:
• How are enterprises deploying Generative AI today, and how will that change in the future?
• What should CIOs know about the Generative AI Tech Landscape?
• How will the Generative AI ecosystem evolve in the future?

Monday, October 16, 2023 / 02:45 PM - 03:30 PM EDT

Ask the Expert: Top Strategic Technology Trends for 2024

This interactive discussion serves as a follow up to the Signature Series session, Top Strategic Technology Trends for 2024, presented earlier in the agenda. Come prepared to ask questions, and learn from those posed by your peers, regarding the most impactful technology trends revealed by Gartner this week at IT Symposium/Xpo.

Monday, October 16, 2023 / 02:45 PM - 03:30 PM EDT

Roundtable: Upskilling IT Talent to Bridge Skill Gaps (Exclusive to Midsize Enterprise Program)

Increasing demand for technology and difficulty hiring has more midsize enterprises (MSEs) looking to develop in-house talent to meet their needs. Be prepared to share with and learn from your peers in this lightly facilitated interactive discussion on how to address skill gaps in the IT teams.

Monday, October 16, 2023 / 02:45 PM - 03:30 PM EDT

Ask the Expert: Apply Product Management in a Midsize Enterprise (Exclusive to Midsize Enterprise Program)

Midsize enterprise (MSE) IT teams struggle to apply product management, which can hinder their delivery of digital transformation. Bring your questions to this interactive session, and learn from those posed by your peers, as we discuss how MSE CIOs can benefit from a product management approach by using a hybrid model that focuses on a few products combined with flexible product teams.

Monday, October 16, 2023 / 02:45 PM - 03:30 PM EDT

Ask the Expert: The US Federal Agency AI Reckoning

Governments must begin strategizing about emerging AI use cases in areas such as generative AI, AI engineering and synthetic data to avoid the stigma associated with government falling too far behind. Bring your questions about AI to this interactive session and learn from those posed by your peers.

Monday, October 16, 2023 / 02:45 PM - 03:30 PM EDT

CIO Experience Roundtable: Digital Talent for the Future

Join your peers in this roundtable discussion to examine the top skill requirements and top return-to-office strategies being employed to stay ahead of the talent race. We'll discuss the abilities required for success in the technology industry and offer tips on how to acquire them. Because they are informal, roundtable talks let you unwind, share your experiences, and pick the brains of your colleagues. Come prepared to participate!

Monday, October 16, 2023 / 02:45 PM - 03:30 PM EDT

CIO Experience Roundtable: Turning Innovation Into Business Value

Cultivating innovation that drives business value is a critical CIO priority. Join this facilitated discussion on different ways to approach innovation. Learn what your peers are doing to make it work for their enterprise and what challenges they face​. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!

Monday, October 16, 2023 / 02:45 PM - 03:30 PM EDT

Roundtable: Funding Digital Transformation

While the economy is challenging and budgets are being squeezed, organizations continue to press ahead investing in digital transformation. Come and share the strategies, opportunities, and obstacles you have encountered with your digital investments. Roundtable discussions are lightly facilitated and informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!

Monday, October 16, 2023 / 02:45 PM - 03:30 PM EDT

Industrial Manufacturing Peer Meetup: What's Driving the Security Conversation at Your Organization?

Join this Peer Meetup and share what’s driving the reactive and proactive security discussions in your organization. What is the most urgent, and what is the most effective? Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Monday, October 16, 2023 / 02:45 PM - 03:30 PM EDT

Life Sciences Peer Meetup: How Are You Communicating the Business Value of IT?

Join this Peer Meetup and share how you're telling or updating the 'story' of your IT strategy so business stakeholders better understand IT contributions to real business success and outcomes. Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Monday, October 16, 2023 / 02:45 PM - 03:30 PM EDT

Oil & Gas Peer Meetup: How Are You Fostering a Culture of Innovation?

Join this Peer Meetup to discuss successes and failures in encouraging innovation and creativity to solve problems and drive change. What initiatives have worked for your organization? What has not? And what do you want to try next? Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Monday, October 16, 2023 / 02:45 PM - 03:30 PM EDT

Women in Tech Peer Meetup: How Are You Building Talent Pipelines?

When considering gender diversity in IT roles, it is critical to not just grow your pool of talent, but also consider how you are promoting and developing those who are already within your internal talent pipeline to grow diversity in leadership roles. Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. This Peer Meetup is open to ALL attendees, no matter their background and identity. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Monday, October 16, 2023 / 02:45 PM - 03:30 PM EDT

Women CIO Roundtable: Finding and Escalating Your Voice to Achieve Results

As women leaders our fallback wording can be ‘we’ and not ‘I’. Come to the roundtable to share self-promotion tools, techniques and best practices with your peers.

Monday, October 16, 2023 / 02:45 PM - 03:45 PM EDT

Contract Negotiation Clinic: Microsoft

For many organizations, Microsoft is one of the largest spend IT vendors and is used by most organizations. As Microsoft is continually changing terms, products, and pricing, customers find contract negotiations and renewals challenging. This interactive clinic will provide advice on the major licensing changes, how to create leverage and how to plan effectively for Enterprise Agreement renewals.

Monday, October 16, 2023 / 02:45 PM - 03:45 PM EDT

Contract Negotiation Clinic: SAP

As SAP continues to shift its business to the cloud, the complexity of negotiating with SAP only continues to increase. SAP customers have many strategic options, licensing models and risks to consider. This interactive clinic will provide you with indispensable insight to enable smarter decisions and stronger performance on your organization's upcoming SAP negotiations.

Monday, October 16, 2023 / 02:45 PM - 04:15 PM EDT

Women CIO Workshop: Find Your “Sasha Fierce” — The Alter Ego Effect: Defeat the Enemy and Unlock Your Heroic Self

This workshop will address introversion in the ranks, finding your voice and figuring out how to do that if it’s not your personality. There is only one person in the way of you unleashing your potential — "you." There is also one person who can move you out of the way so you can perform at your peak —"you."

Monday, October 16, 2023 / 02:45 PM - 04:15 PM EDT

CIO Experience Workshop: How to Create a Cybersecurity Program (Exclusive to Midsize Enterprise Program)

This workshop will help you prepare a midsize guide to starting a formal cybersecurity program. This session is tailored for midsize organizations that are starting or have nascent security programs. This workshop will provide you with a framework to develop a structured security program within your enterprise. This session is interactive and will feature group discussions and exercises.

Monday, October 16, 2023 / 02:45 PM - 04:15 PM EDT

CIO Experience Workshop: Creating an Adaptive Strategy

In an increasingly volatile and uncertain world, strategy can rapidly become out-of-date. To address this challenge, strategic planning must be adaptive. This workshop will help to accelerate the process of designing and building an adaptive approach to creating, reviewing and updating strategy.

Monday, October 16, 2023 / 02:45 PM - 04:15 PM EDT

CIO Experience Workshop: Delivering on Digital Transformation by Evolving the Culture of the Organization

Most organizations are striving to adapt their culture to accelerate their digital journey. This workshop will help to identify the necessary culture changes to ensure the team’s behaviors are well-aligned with the digital ambition of the enterprise.

Monday, October 16, 2023 / 02:45 PM - 04:15 PM EDT

CIO Experience Workshop: Project-Product-Fusion — Taking the Next Step in Evolving Your Operating Model

The IT operating model is made up of a number of key facets that need to evolve together as you mature I&T to support Digital Transformation. This workshop will enable you to assess your current enterprises’ I&T operating model maturity and receive a set of tactics tailored to design, implement and evolve your I&T operating model components to the next level.

Monday, October 16, 2023 / 02:45 PM - 04:15 PM EDT

CIO Experience Leadership Exchange: Engaging Senior Executives on AI

This highly interactive, discussion-based session will bring CIOs together to explore how to explain generative AI to executives so they understand it deeply enough to make the right decisions. What is AI? What is it not? How does it help or hurt the enterprise? Join your peers for this unique opportunity to work together to share experiences, identify best practices and discover trends.

Monday, October 16, 2023 / 02:45 PM - 04:45 PM EDT

CIO Experience Research Discussion: Who Leads Digital? Strengthening CxO-CIO Partnerships

Strategic reliance on digital capabilities is causing enterprises to redistribute digital leadership responsibilities across the C-Suite. This highly-interactive, conversation-driven session will be grounded on a fact base of case studies and global surveys of CxOs, P&L Leaders and CIOs to frame the following discussions:
• What characterizes the CIO-CxO partnerships that are most successful at harvesting value from digital investments?
• What kinds of support do CxOs need from their CIOs to be effective digital leaders?
• How can CIOs identify different CxO digital leadership profiles and tailor their engagement approach accordingly?

Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT

Elastic: Addressing the Challenge of Governing AI - a Framework for Public-Private Partnership

In the past decade, there has been a surge in productivity-focused applications and tools, amplified by the integration of Generative AI capabilities. Technology, with relentless innovation, continues to create new challenges for both public perceptions to be able to trust the intended use of this technology and thus, responsible public policy making. It's a reality that highlights the pressing need for effective public-private partnerships and industry-led frameworks to adapt and keep pace with rapid technological innovation such as GAI.

Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT

BMC Software: Achieving Competitive Edge with Connected Digital Ops

The tech landscape is now at an inflection point through which achieving business advantage begins with IT. In this environment, every company is now on a transformation journey where we define the destination as the Autonomous Digital Enterprise—a resilient enterprise with no silos, where everything is observable and orchestrated. We encapsulate the value that we deliver in making it happen, while harnessing the power of AI and data, through a term we’ve coined ‘Connected Digital Ops.’

Discover how you can make the most of your new and existing technology by connecting digital ops across your enterprise. Learn how to:

- Unleash the power of AI on the vast data sets in your organization to provide best-in-class solutions that span observability and orchestration, while ensuring resilience
- Connect otherwise siloed operations in an increasingly complex hybrid IT environment
- Solve issues faster in your evolution to becoming an Autonomous Digital Enterprise by enabling Connected Digital Ops—ServiceOps, AIOps, DevOps, DataOps and AutonomousOps—across your tech landscape.

Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT

Flexera: Unlocking the Fortune - Harnessing FinOps and IT Asset Management to Maximize Savings

The session will dive into the intersection of the ITAM and FinOps disciplines. The presentation will illustrate that even for organizations with a relatively mature FinOps discipline as it relates to cloud infrastructure, there are still many material considerations and significant savings (or cost avoidance) opportunities that can be achieved by incorporating ITAM data into the FinOps lifecycle. The collaborative steps that can (and should) be taken between FinOps and ITAM practitioners will be described, with a focus on how to align the two disciplines’ business outcomes.

Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT

PwC: Harnessing Generative AI - A Strategic Guide for CIOs

Businesses today are racing to integrate generative AI to help drive innovation and CIOs are increasingly being looked at to lead their organizations' GenAI strategy. Joe Atkinson, Chief Products and Technology Officer at PwC, will discuss the CIOs role in implementing GenAI and how business leaders help overcome the challenges many face today. He will also share: How businesses can begin implementing GenAI and maximize ROI through upskilling employees, use cases where GenAI is generating significant impact and the importance of implementing a responsible AI framework from the very beginning

Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT

Rimini Street: From Cost Center to Profit Center: How to Evolve IT Systems into Engines

Innovation and growth are paramount for organizational success. But how do you balance both? Join us to discover how organizations like yours are embracing the power of strategic IT systems to ignite innovation, drive profitability, and fuel exponential growth. Explore successful case studies, practical frameworks, and proven methodologies that leverage IT systems to create a culture of innovation, optimize operations, and capitalize on emerging market opportunities. 

Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT

Salesforce: Reimagining Analytics for the AI Era

Put yourself in the driver seat of the AI revolution and experience the next generation of analytics, powered by connected data and trusted AI, to truly democratize data for better business decisions.

Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT

Workday: Making the Case for a Finance & HR Transformation

HR and Finance transformations are increasingly complex and resource heavy. To gain board approval, IT leaders must demonstrate value beyond TCO reduction or efficiency gains and articulate the resulting business impact. Come learn how Workday customers connect their business case to their organization’s strategic objectives and measure value throughout their transformation journey.

Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT

Unily: Cultivating EX in a Shifting Landscape Using Aflac’s Data-Driven Approach

Aflac's employee experience platform has become a pivotal part of their employees’ daily work life. With innovation at the core of everything they do, Aflac leads with a data-driven approach to ensure the user experience is of the highest standard. Join this session as Aflac’s Vice President of Digital Engagement explains lessons learned along the way as their Fortune 500 company put the focus on UX by utilizing data-driven insights to optimize their platform.

Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT

AWS: From Vision to Value: Make Data Your Differentiator for Generative AI

Generative AI is increasingly a point of focus globally. When done right, your data can be your differentiator in delivering generative AI applications that meet your specific business and customer needs. Leaders play a critical role in enabling this innovation by removing blockers, including siloed data, outdated governance, skilling, and legacy operating models. In this session, Miriam McLemore, AWS Enterprise Strategist and former Corporate CIO of The Coca-Cola Company, discusses strategies that help leaders maximize the value of generative AI by starting with the right data foundations.

Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT

Qlik: 5 Missteps that Undermine Your AI Readiness (& Success)

Diving into the AI frenzy? You may be risking a wild detour – but standing still is not an option. While few organizations are prepared to support AI, the value of getting it right is transformational. Join us to understand how to avoid missteps – so you can dive-in, with confidence.

Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT

Atlassian: "Discovery + Developer Experience + Visibility” - The New Agile Competitive Advantage

Every company knows it must be agile - but how to get there has transformed over the last 20 years and “agile” isn’t the standalone advantage it used to be. The new competitive advantage is the ability to train teams to weed out bad ideas and hone in on good ones quicker, to emphasize positive developer experience that minimizes complexity and distractions so teams can build and ship software quickly and then to measure the impact of entire teams, not individual productivity. We'll focus on sharing best practices to improve visibility, accelerate value creation, and promote innovation.

Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT

Okta: Elevate Security and User Experience with Okta Highly Regulated Identity

Join the Okta Product team to gain valuable insights on how your organization can better protect all sorts of sensitive customer transactions and scenarios from fraud. Explore Okta Highly Regulated Identity, our new Financial Grade Identity™ solution on the Okta Customer Identity Cloud. This added layer, built on financial industry standards and regulations such as FAPI, FDX, UK Open Banking, and PSD2, sets a new standard for security, privacy, and user experience.

Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT

Cisco Thought Leadership: Government Influence on Cyber Resilience

High-profile vulnerabilities and ransomware attacks have forced cybersecurity to occupy governments’ mindshare, and how they respond to these challenges can have an outsized impact on the market. Cisco SVP and Chief Government Strategy Officer Jeff Campbell and VP of Information Security Russell Smoak explore how regulations, funding, and national security are shaping the digital landscape and influencing organizations’ digital defenses. Join them to better understand the interplay between policy and cyber resilience, and how it impacts businesses, individuals, and society.

Monday, October 16, 2023 / 03:45 PM - 04:30 PM EDT

CIO Boardroom: Building Resilience Amid the Complexity of Today’s Digital Systems Moderated by Splunk

With the rapid growth in technology advancements and security threats, organizations are embarking on transformation journeys to remain competitive and improve experiences. Join CIOs and technology leaders at this roundtable session where we will dive into the impact of business and digital transformation, and how implementing a plan for resilience will help ensure digital systems are secure, reliable, and adaptable. Speakers will exchange ideas and views on the opportunities and threats of Artificial Intelligence, how to balance innovation with data protection, and sustainable transformation.

Monday, October 16, 2023 / 03:45 PM - 04:30 PM EDT

Roundtable: Can Integration Enable–Not Block–Digital Transformation?, moderated by Digibee

Integration has long been challenging, expensive and executed on only the most critical projects. That dynamic has changed, with integration tools broadly adopted and used both within and outside of IT teams.

In this facilitated conversation, you’ll discuss with your peers:
- Why roughly half of development budgets are consumed by integration (and how to change that)
- How to decentralize integration while maintaining governance
- Integration strategies that speed up digital transformation projects, even for legacy systems users
- Flipping the script on outdated licensing models

Monday, October 16, 2023 / 03:45 PM - 04:30 PM EDT

CIO Boardroom: Empowering People to Do Their Best, moderated by Zoom

Now that the pandemic is behind us, how do we make people better moving forward? Regardless of whether they are working remotely, in the office or hybrid, we need to continue to create a culture of collaboration and innovation. Please join Zoom’s Global CIO, Gary Sorrentino, for an in-depth discussion on unleashing human excellence.

Monday, October 16, 2023 / 03:45 PM - 04:30 PM EDT

Roundtable: The Threat Landscape & The New SEC Rules, moderated by Palo Alto Networks

As the cybersecurity risk landscape continues to evolve, so do the regulations governing the disclosures of publicly traded companies. The SEC has released new and comprehensive requirements to address the escalating cyber threats that IT leadership and their organizations face due to criminals’ ability to monetize cybersecurity incidents via evolving attack techniques. Join our roundtable discussion with Unit 42 proactive consulting leaders to take a deep dive into the key aspects of the new SEC cybersecurity rules and their connection to the surge in cybersecurity attacks.

Monday, October 16, 2023 / 04:15 PM - 05:00 PM EDT

Refreshment Break

Join us for refreshments in a brief break between sessions.

Monday, October 16, 2023 / 04:30 PM - 04:50 PM EDT

Lumen: Edge Cloud & Network For Data Gravity

As enterprises increase digital infrastructure and harness data and AI models to connect with customers and expand business opportunities, the sheer size and distribution of data is increasing exponentially. New strategies on how and where to store this data, access this data in real time and protect as well as monetize this data require new approaches to your network and edge fabric to support the hybrid needs of your business. Lumen will highlight how new network, edge and security capabilities need to be the centerpiece of your data gravity architecture.​

Monday, October 16, 2023 / 04:30 PM - 04:50 PM EDT

Verizon Business & The DBIR: Level Up Your Security Knowledge

Each year the Verizon Data Breach Investigations Report brings data-driven insights to the information security community. This year is no different, informed by over 5000 breaches, the DBIR provides in-depth analysis of the landscape faced by public and private sector alike. Come hear about the key findings hidden in plain sight in the DBIR this year and how you can use them to build a better, data-driven security program!

Monday, October 16, 2023 / 04:30 PM - 04:50 PM EDT

SentinelOne: The Indispensable Human Element of Cybersecurity

Artificial Intelligence is a pervasive part of our lives today and cybersecurity teams and adversaries alike have learned to harness its speed and power. With machine learning becoming one of the most important tools of defense, leaders must balance the overwhelming speed and convenience of AI with the need for measured interactions with the human element.
Join this session to learn:
* What these trends mean for the hands-on practitioner
* When velocity of innovation outpaces the capabilities of human intellect
* The role of automation in the effective practice of securing our digital world

Monday, October 16, 2023 / 04:30 PM - 04:50 PM EDT

Bizzdesign: The Top 3 Future Trends Facing CIO's in Enterprise Architecture

As the speed of business change only increases, CIO’s and Enterprise Architecture teams are faced with the ever-increasing challenge of “keeping up” with evolving needs. Discover the top 3 future challenges, such as orchestrating agile transformation across all aspects of digital business - at speed and at scale- that CIO’s and Enterprise Architecture teams will face in the coming 5 years and how Bizzdesign is positioned to strategically deliver solutions to help teams keep up (and exceed expectations) over the next several years.

Monday, October 16, 2023 / 04:30 PM - 04:50 PM EDT

ServiceNow: The Unbeatable Power of Service Operations (ITSM + ITOM)

Looking to expand the technology services you offer while reducing costs? The answer is Service Operations. In this session, learn how you can achieve Service Operations by unifying ITSM and ITOM on a single platform. The session will highlight additional benefits of bridging these solutions across your organization including: delivering extraordinary employee experiences, resiliency, and productivity and developing technology best practices with optimized, efficient processes.

Monday, October 16, 2023 / 05:00 PM - 05:45 PM EDT

Guest Keynote: Digital Innovation – Preparing Your Mindset for the Future

What got us here, won’t get us there. How can companies redefine their mindset for the new world? What skills need to be prioritized, enhanced and focused on and what can we let go of? Jay Shetty believes the solutions for the future are sitting inside your company right now but often they're not being asked the right questions. This sessions unlocks the potential.

Monday, October 16, 2023 / 05:45 PM - 07:15 PM EDT

IT Xpo Networking Reception

Join us for the Networking Reception on the IT Xpo where you can engage with your peers, Gartner experts, and exhibitors while enjoying delicious food and beverages. Evaluate industry offerings that can move your business forward. Attend a Stage session to see technology in action.

Monday, October 16, 2023 / 05:55 PM - 06:15 PM EDT

RingCentral: Retain Customers and Reduce Costs with AI

In today's competitive business landscape, retaining customers and optimizing operational costs are paramount to success. One of the most critical touch points for achieving these goals is the contact center, where customer interactions can make or break brand loyalty. AI has emerged as a transformative force in contact center operations, offering innovative solutions to address these challenges. Join this session to learn how AI technologies can be harnessed to create a win-win scenario for businesses—enhancing customer satisfaction while simultaneously reducing operational expenditures.

Monday, October 16, 2023 / 05:55 PM - 06:15 PM EDT

Salesforce: Learn How to Deliver Service at Scale -- without Sacrificing the Ability to Innovate

Departments and agencies responsible for some of government’s most prevalent services are meeting demand while exploring creative ideas, offering new ways to engage, and demonstrating the impact that can come from a modern, digital foundation. Join us to hear their story, learn from their experience, and go home with their key takeaways.

Monday, October 16, 2023 / 05:55 PM - 06:15 PM EDT

Brasil IT+: Unleashing 10x Hyper-Efficiency in Digital Product Development Using AI by CI&T

Artificial Intelligence is today the new disruption in the business world, especially for the creation and evolution of digital products; the opportunities are enormous, not just in coding but in an end-to-end perspective, from idea to results. In our talk, we will discuss how integrating AI agents with adoption strategies and leadership models can bring radical levels of efficiency and effective results to the market for enterprises.

Monday, October 16, 2023 / 05:55 PM - 06:15 PM EDT

Insight: Future Focused: Maximizing Organizational Intelligence with GenAI

Generative AI has created an exciting opportunity for organizations to drive innovation, create efficiencies and establish competitive advantage. As organizations learn and demonstrate value with Generative AI, it is critical to infuse these capabilities into our applications, workflows and processes to bolster our data driven decision making capabilities. In this talk, we’ll cover the rise of intelligent applications, informed by Generative AI, and how these applications can bolster your organizations’ intelligence.

Monday, October 16, 2023 / 05:55 PM - 06:15 PM EDT

Broadcom: How AIOps Fuels Digital Transformation and Modernization for Enterprises

The digital landscape is rapidly evolving and enterprises are challenged with digital transformation projects to ensure business continuity. In this journey, AIOps and Observability from Broadcom helps organizations stay on track and move from reactive to proactive so they can continue to focus on their core business rather than worry about meeting SLIs. Join us to learn about how our customers have achieved business aligned operational excellence with the platform and continue to expand.

Monday, October 16, 2023 / 06:00 PM - 06:30 PM EDT

Exclusive Member Book Signing with Jay Shetty (Please note that space is limited, and participation will be first come, first served.)

Join Keynote speaker Jay Shetty for an exclusive book signing. Jay Shetty will be signing copies of his book ‘Think Like a Monk' . Please note that books will be provided at the signing and will be available on a first come, first serve basis.

Monday, October 16, 2023 / 06:20 PM - 06:40 PM EDT

Zoom: The Future is Now for Employee Experience and Customer Happiness

In today’s world of modern work, you have a choice in terms of where you work, how you work and what collaboration tools you use. It’s more important than ever to take advantage of a full suite of AI-powered collaboration solutions, including meetings, chat, phone, email, calendar, contact center and more, to make teamwork more meaningful, to strengthen customer relationships and to enable seamless workflows.

Join Joseph Chong, Zoom’s Head of Product, Solution and Industry Marketing for insights, best practices and use cases on how the Future of Work is becoming a reality today.

Monday, October 16, 2023 / 06:20 PM - 06:40 PM EDT

AMD: Beyond the CPU - Accelerate Your Infrastructure and Applications

CIO's are constantly under pressure to evaluate new, faster, and, more efficient server platforms but the reality is that modern data centers require scale and security capabilities that can’t be delivered by CPUs alone. For many workloads, such as AI/ML, financial trading, virtualization, real-time analytics and more, accelerators are required to maximize application performance. Join AMD for a lively session on how you can identify and understand opportunities to accelerate your infrastructure and applications, delivering greater efficiency and better service to your business.

Monday, October 16, 2023 / 06:20 PM - 06:40 PM EDT

CrowdStrike: Value of Consolidating Into an AI-powered Cybersecurity Platform

The Cyber threat landscape is continuously evolving and IT/security teams are always looking for ways to achieve better security outcomes at lower costs. Join us to learn about the business value of consolidating into a unified, cybersecurity platform covering endpoints, identity, cloud workloads and data powered with world-class threat intel to stop breaches. You will also learn about recent cutting edge innovations with Charlotte AI in the CrowdStrike platform that enables organizations to scale their security teams and get better security outcomes while lowering costs.

Monday, October 16, 2023 / 06:20 PM - 06:40 PM EDT

Scaled Agile: NASA: Exploring the Next Frontier with SAFe

NASA has embarked upon a digital transformation journey to adapt to a rapidly changing mission. Central to that strategy has been to create a transformation mindset and culture, using SAFe to enable core principles and practices. Learn more about how NASA has built the capability to rapidly develop and adjust to the changing needs of its agency partners, maximizing value within tightly constrained Federal budgets.

Monday, October 16, 2023 / 06:20 PM - 06:40 PM EDT

Google's Pixel for Business - The Rise of the Situationally Aware Enterprise

The situationally aware enterprise relies on real-time data and AI insights to make informed decisions and outpace competitors. While next generation AI tools have revolutionized data collection and analysis, many organizations lack the computing strategy to provide these tools for real-time decision-making. Mobile technology bridges this gap by providing ubiquitous access to AI insights, empowering businesses to make better decisions faster.

Our talk explores the role of mobile in unlocking the value of the situationally aware enterprise, featuring case studies from leading organizations.

Monday, October 16, 2023 / 06:30 PM - 07:30 PM EDT

Women CIO Networking Reception with Special Guest and CIO Lunch Speaker Sarah Elizabeth Lewis

Join us for an exclusive event tailored for Women CIOs. This reception will provide you the opportunity to interact and connect with like-minded women and allies on common topics.

During the reception, you’ll have a chance to meet CIO Lunch Speaker Sarah Elizabeth Lewis and receive a complimentary signed copy of her book The Rise: Creativity, the Gift of Failure, and the Search for Mastery. (Please note that quantities are limited and participation will be first come, first served)

Monday, October 16, 2023 / 06:30 PM - 08:00 PM EDT

Global Enterprise Executive Experience Reception

Global Enterprise Executive Experience attendees are invited to a Meet and Greet Reception to kick-off the week.

Monday, October 16, 2023 / 06:30 PM - 08:00 PM EDT

Midsize Enterprise Program Exclusive Reception

Midsize Enterprise Program attendees are invited to a Meet and Greet Reception to kick-off the week.

Monday, October 16, 2023 / 06:45 PM - 07:05 PM EDT

Moveworks: How Early Adopters of Enterprise Copilots Drive AI Transformation

It seems like every day a new copilot hits the market, trying to bring the ChatGPT experience into the enterprise. Amidst all of this excitement, leaders are figuring out how to move beyond the buzzwords and use this new technology to deliver real business value. Join us as we share insights on early adopters of this technology. In this session you’ll learn how Fortune 500 companies are leveraging enterprise copilots to drive AI transformation and create a world-class employee experience.

Monday, October 16, 2023 / 06:45 PM - 07:05 PM EDT

Software AG: iPaaS-ing the Competition on the Racetrack With Integration

The ERA Racing Championship is creating a better experience for fans, drivers, and teams by taking an innovative approach to integration. In this session, ERA’s Co-Founder and Director Beth Georgiou explains how her team has transformed the racing experience by integrating everything, so the crew can make adjustments based on driver data, so the cars can provide personalized dashboards, so the drivers can get AI-based coaching, and so the fans can get access to driving data and experiences at their fingertips. Come and see how the future of connected racing is built on integration.

Monday, October 16, 2023 / 06:45 PM - 07:05 PM EDT

Catchpoint: What's the Verdict on Internet Performance Monitoring?

At Rocket Lawyer, the goal is to make the law more affordable and simpler for everyone while delivering an exceptional digital experience to their customers. Join this session to discover how Rocket Lawyer ensures availability, fast response times, and low error rates with Catchpoint Internet Performance Monitoring to deliver positive business outcomes. You'll learn more about how you can quickly implement a plan to ensure Internet Resilience and avoid costly outages and downtime.

Monday, October 16, 2023 / 06:45 PM - 07:05 PM EDT

SEI Sphere: SIGINT Past to SecOps Future: Managing Cyber Ops as a Fiduciary

Today’s cyber warfare is an evolution of signals intelligence (SIGINT) to a new medium. Like all communication in nature, and SIGINT in history, prosecuting the operational fails of bad actors in cyberspace leads to similar wins. Track the wolf, find the pack.
We’ll show how you can build a forward-thinking SecOps strategy on this central principle. By anchoring on leading indicators in concert with the adversary instead of trailing ones behind them, we reposition the field as an ever-changing chess game—not whack-a-mole. The future of cyber risk management lies in a fiduciary-like approach.

Monday, October 16, 2023 / 06:45 PM - 07:05 PM EDT

Datamatics Robotics: Revolutionizing Intelligent Automation using GenAI – See it Live, Here and Now!

The session will highlight groundbreaking applications and include a demonstration illustrating the integration of GenAI within Robotic Process Automation (RPA) and Intelligent Document Processing (IDP). Participants will gain valuable insights into how GenAI is revolutionizing the future of work, empowering organizations to build, deploy and manage bots with enhanced intelligence and ease. This results in significant business advantages, including reduced bot management costs, accelerated deployment time, and a user-friendly interface that your workforce will love.

Monday, October 16, 2023 / 07:00 PM - 08:30 PM EDT

Networking Reception hosted by T-Mobile

T-Mobile’s Club Magenta is a unique opportunity to discover how T-Mobile for Business is revolutionizing connectivity solutions. Engage with our team of experts, connect with industry peers, and explore innovative ways to propel your business forward. Come by and get your magenta on! Drinks, Hors d’oeuvres, music, prizes and more! Don’t miss your magenta moment at T-Mobile’s Club Magenta!

Monday, October 16, 2023 / 07:00 PM - 08:30 PM EDT

Networking Reception hosted by Wipro

Insert Abstract

Tuesday, October 17, 2023 / 07:00 AM - 08:00 AM EDT

Attendee Breakfast - Networking by Industry

Enjoy breakfast and informal networking with your industry peers.

Dolphin Meal Pavilion:
Tables will be set aside for Federal Government, State & Local Government and Insurance.

Swan Meal Pavilion:
Tables will be set aside for Manufacturing and Life Sciences.

Yacht & Beach Meal Pavilion:
Tables will be set aside for Oil & Gas, Utilities, Higher Education, K-12 Education and Retail.

Select yours and join the conversation! (Please note that space is limited, and participation will be first come, first served.)

Tuesday, October 17, 2023 / 07:00 AM - 09:00 AM EDT

Attendee Breakfast

Join other attendees for breakfast before the day's sessions.

Tuesday, October 17, 2023 / 07:00 AM - 09:00 AM EDT

Engagement Zone sponsored by Cisco

Coming Soon

Tuesday, October 17, 2023 / 07:00 AM - 05:30 PM EDT

Gartner Showcase

Stop by the Gartner Showcase to experience our insights, demo and see the latest products, connect with your peers, and take home mission-critical research. Unleash the possibilities today in the Gartner Showcase.

Tuesday, October 17, 2023 / 07:00 AM - 06:00 PM EDT

Exclusive Member Lounge

This lounge is exclusively dedicated to Executive Program Legacy standalone/team leader/members, Executive Programs V2 standalone/team Leader/CIO team seat, Gartner for CIOs standalone/team leader/members, Gartner for Mid-Size Enterprise CIOs and Majestic prospects. Come and use this space to unwind, get some work done and network with peers.

We will also have 15 private meeting rooms available to book onsite during the conference. These will be located in the Exclusive Member Meeting Center located inside the lounge and can be booked at the Meeting Center desk.

Join us for an Exclusive Member Networking Break from 4:00pm-5:00pm.

Please note Research Board and Ruby prospects also have access to this Exclusive Member Lounge.

Tuesday, October 17, 2023 / 07:00 AM - 08:00 PM EDT

Registration and Information

Registration and Information hours for the day.

Tuesday, October 17, 2023 / 07:30 AM - 08:30 AM EDT

Global Enterprise Executive Experience Breakfast: Strategic Technology Trends

Join us for this interactive breakfast session featuring a discussion of the most impactful technology trends for global enterprises, as revealed in the Signature Series session, Top Strategic Technology Trends for 2024.

Tuesday, October 17, 2023 / 07:30 AM - 08:30 AM EDT

Midsize Enterprise Networking Breakfast − Future Talent Planning

Join your midsize enterprise peers for a conversation on future talent planning at this exclusive breakfast. We'll discuss top skill needs, where they can be sourced or bought, and how to keep teams continuously learning. Learn what skills your peers find essential for technology success and some insights into how you can build them within your own teams.

Tuesday, October 17, 2023 / 07:30 AM - 08:30 AM EDT

Inclusive Leadership Breakfast

Join your peers for breakfast and an engaging conversation around the power and purpose of inclusive leadership. Attendees will hear from Gartner experts in a fireside chat and have the opportunity to connect, share, and discuss hot topics with like-minded leaders.

Tuesday, October 17, 2023 / 07:30 AM - 08:30 AM EDT

Financial Services Networking Breakfast: Beyond Surviving − Strategic Bets to Accelerate Business

Today, financial services organizations and technology leaders are facing ever increasing challenges in navigating turbulent times. Go beyond just surviving to placing strategic bets and evolving key capabilities that accelerate out of the turbulence and to successful business outcomes. Hear from a panel of peer CIO’s on how they are attacking today’s challenges.

Tuesday, October 17, 2023 / 07:30 AM - 08:30 AM EDT

Healthcare Payers Networking Breakfast: Emergent Technologies for Healthcare Payers

Join your peers for breakfast as we hightlight five key trends in healthcare payer technology, derived from our 2023 Hype Cycle analysis. Enjoy this focused networking opportunity to understand key payer technologies, the forces and innovations propelling them forward, and the pitfalls and contraints holding them back.

Tuesday, October 17, 2023 / 07:30 AM - 08:30 AM EDT

Healthcare Providers Networking Breakfast: Emergent Technologies for Healthcare Providers

Healthcare providers are facing a significant shifting landscape as traditional models deconstruct, workforces shortages reach crisis stage and fiscal pressures worsen. What are the emergent technologies necessary to navigate through these turblent times? Join in a networking session with your peers as we use hype cycles to guide a discussion on exciting new and emergent technologies.

Tuesday, October 17, 2023 / 08:00 AM - 08:30 AM EDT

Executive Stories: Keys to Scaling AI Across the Organization

What makes AI a true differentiator is the ability to go beyond one-off initiatives to systematically scale algorithmic solutions in multiple company categories and markets around the world. But data and AI can only reach its true potential – to produce predictive insights that can augment business performance and deliver superior experiences to consumers – if we commit to scaling it pervasively across organizations. In this session, Vittorio Cretella, Procter & Gamble, Chief Information Officer, will discuss 3 key areas of business investment when making scalability a reality.

Tuesday, October 17, 2023 / 08:00 AM - 05:00 PM EDT

Consulting Clinics

A Consulting Clinic is a private 45-minute session with experienced Gartner Consultants. In this private session, attendees will discuss their most pressing challenges and receive practical guidance, from those who have done it before. We aim to identify possible solutions and actionable next steps tailored to attendees’ needs and industry.

Tuesday, October 17, 2023 / 09:00 AM - 09:45 AM EDT

Guest Keynote: The Wisdom of the Bullfrog

The title “Bullfrog” is given to the Navy SEAL who has served the longest on active duty. Admiral McRaven was honored to receive this honor in 2011 when he took charge of the United States Special Operations Command. When McRaven retired in 2014, he had 37 years as a Navy SEAL under his belt, leading men and women at every level of the special operations community and encountering nearly every leadership challenge. Join us as Admiral McRaven shares some of the most important leadership lessons he has learned over the course of his forty years of service.

Tuesday, October 17, 2023 / 09:45 AM - 10:30 AM EDT

Refreshment Break

Join us for refreshments in a brief break between sessions.

Tuesday, October 17, 2023 / 09:45 AM - 05:15 PM EDT

Engagement Zone sponsored by Cisco

Coming Soon!

Tuesday, October 17, 2023 / 09:45 AM - 05:15 PM EDT

Engagement Zone sponsored by IBM

Coming Soon!

Tuesday, October 17, 2023 / 09:45 AM - 05:15 PM EDT

Engagement Zone sponsored by T-Mobile

T-Mobile for Business brings you the tools to unlock new dimensions of growth. Our spaces at Gartner Symposium will showcase the impact of cutting-edge connectivity solutions and how they align with your business objectives.

From meta-like experiences to learning about harnessing the power of AI with 5G, T-Mobile is your catalyst for transformation.

Tuesday, October 17, 2023 / 09:45 AM - 05:15 PM EDT

Engagement Zone Sponsored by Okta

Join the fun and play a game of wall-ball where your participation unlocks Okta funds for charities in need! These Okta for Good charities Tech Impact, NetHope, Develop for Good, and, CodePath work on bridging the opportunity gap and work to address the tech divide for nonprofits and communities!

Tuesday, October 17, 2023 / 09:45 AM - 06:15 PM EDT

IT Xpo Open Hours

Visit the IT Xpo for business-enhancing industry solutions. Connect with peers, Gartner experts, and exhibitors. Attend Xpo Theater sessions for live tech demonstrations. Explore the new Future Directions for expert insights on technology's future.

Tuesday, October 17, 2023 / 10:00 AM - 10:20 AM EDT

Rimini Street: Proven Strategies for Protecting Profitability and Growth  

Protecting profitability and sustaining growth amidst uncertainty is a pressing challenge for IT leaders. Join us for a lively discussion with industry experts and your peers on how they are facing uncertainty with IT systems designed to:  
• boost agility with modular infrastructure   
• ensure easy replaceability  
• innovate with shrinking budgets  
• shift resources from commodity systems to systems of differentiation  

Tuesday, October 17, 2023 / 10:00 AM - 10:20 AM EDT

Vcinity, Inc: Hallucinations or Accurate Insights: You Choose

Unleashing possibilities begins with your data. Yet, data’s ability to fuel sound analytic outputs or accurately guide decisions is contingent upon timely, efficient access to it. Democratized data access is now table stakes for future-ready organizations and agencies. This session enables CIOs and other IT executives to explore new technology and strategic approaches to navigate today’s sprawling infrastructure and accelerate time to unlock true data value and competitive edge.

Tuesday, October 17, 2023 / 10:00 AM - 10:20 AM EDT

C1: Putting Costumer Expectations Back Into Customer Experience

Traditionally, the contact center provides an infrastructure-focused, inside-out look at how a company intends to interact with their customers. The connected customer experience flips that around, looking outside-in with a focus on building meaningful connections through innovative and secure experiences that keep customer expectations in mind. Learn how to overcome misalignment between the business and IT to undergo a transformation project that unleashes the power of connected customer experiences.

Tuesday, October 17, 2023 / 10:00 AM - 10:20 AM EDT

ThreatLocker: Rubber Ducky Challenge

Risk of data loss and operational disruption can stem from more than the ransomware in news headlines. Witness a live hacking demonstration of a common-looking USB device and learn about physical and digital methods of control to minimize data exfiltration.

Tuesday, October 17, 2023 / 10:00 AM - 10:20 AM EDT

ValueBlue: How Meta Reality Labs Aligns Technology Investments to Strategic Goals

Step into the world of Meta Reality Labs, the home of virtual and augmented reality at Meta, and discover how the team leverages Enterprise Architecture to dynamically evaluate project impact on strategic objectives—their North stars. Explore how Meta Reality Labs has constructed its Strategy Framework, connecting North star strategic objectives to value streams and business capabilities, and learn how this approach enables them to strategically allocate technology investments and resources based on their influence on key performance indicators and strategy.

Tuesday, October 17, 2023 / 10:30 AM - 10:50 AM EDT

Hype Cycle for Digital Banking Transformation 2023

This session will unpack Gartner's digital banking hype cycle to explain the key trends and themes associated with these technologies.

Tuesday, October 17, 2023 / 10:30 AM - 10:50 AM EDT

Hype Cycle for Higher Education, 2023

Challenges are evolving rapidly as a new era of innovation emerges for education CIOs. It raises the expectations of CIOs to demonstrate ways they can contribute to their institutions' broader missions of education and research and create opportunities for a competitive advantage. The session will review the Hype Cycle for Higher Education 2023, including a deeper exploration of several key innovation profiles. Attendees will understand how to determine the best technologies to invest in to support their institution's hybrid campus goals.

Tuesday, October 17, 2023 / 10:30 AM - 10:50 AM EDT

Magic Quadrant for Public Cloud IT Transformation Services

This session will provide insight into Gartner’s Magic Quadrant for Public Cloud IT Transformation Services. This session features a discussion on inclusion criteria, participant performance and what sets providers apart. Learn about the top 21 providers of public cloud IT transformation services.

Tuesday, October 17, 2023 / 10:30 AM - 11:00 AM EDT

A Strategic Roadmap for the Future of Applications

Recent surveys show that increasing alignment with business objectives is the top priority for enterprise application leaders. To do that, CIOs and application leaders must guide their organizations toward business transformation and next-generation application experiences. This presentation will highlight the key milestones on the strategic roadmap to the future of applications.

Tuesday, October 17, 2023 / 10:30 AM - 11:00 AM EDT

CIOs Must Choose a Path Now for Machine Customers

Billions of machine customers are headed your way. But what tangible steps can CIOs take to get this moving in their organization? Don't be like the leaders of Kodak, Blockbuster, or Sears who failed to catch the next big wave. In this session, we'll share insights and actions from Gartner's new book, When Machines Become Customers, to help you meet this trillion-dollar opportunity.

Tuesday, October 17, 2023 / 10:30 AM - 11:00 AM EDT

Executive Vision for 2024: Strategic Portfolio Management

Accelerating your transformation and digital initiatives is paramount to sustaining competitiveness and/or remain relevant. This session will equip executives with essential strategic portfolio management approaches and practices to deploy over the next 12-18 months to establish enterprise resilience amid certain disruptions and position the organization to change the dynamics of your industry.

Tuesday, October 17, 2023 / 10:30 AM - 11:00 AM EDT

Leadership Vision for Security and Risk Management, 2023

CISOs are key enablers of digital business and are accountable for helping the enterprise balance the associated risks and benefits. This leadership vision will help CIOs and CISOs plan for 2023 and 2024, and in presentations to leadership, peers and teams.

Tuesday, October 17, 2023 / 10:30 AM - 11:00 AM EDT

Midsize Enterprise CIO Leadership Vision

In a world that continues to face uncertainty and disruption, the job of the CIO in a midsize enterprise becomes even more challenging. Join us for a data-driven look at the current trends and challenges facing the CIO. We will address these trends and challenges with actionable strategies and tactics to help drive success for the CIO and the organizations they serve.

Tuesday, October 17, 2023 / 10:30 AM - 11:00 AM EDT

Signature Series: Top Strategic Predictions for 2024 & Beyond — The Year Everything Changed

2023 is the year everything changed. Going forward, all areas of human endeavor will have to contend with the fact that generative AI is real and evolving at a rapid pace. And yet, multiple technology innovations, even beyond AI, are overlapping to change the very nature of computing. This presentation covers ten predictions of the future that represent opportunities — or threats. CIOs, tech providers and business leaders will need to decide which while acting swiftly.

Tuesday, October 17, 2023 / 10:30 AM - 11:00 AM EDT

The Future of Cloud in 2028: From Technology to Business Necessity

By 2028, having executed a successful cloud strategy will be a requirement for enterprise business success. This session will help IT leaders navigate the evolving cloud computing landscape, including the implications of multicloud, industry clouds and sovereign cloud deployments. Vendor dynamics, where they might collaborate and compete, will also be discussed.

Tuesday, October 17, 2023 / 10:30 AM - 11:00 AM EDT

Rethinking the Technology Workforce: Solving for Adaptability, Not Retention

The focus on hiring and retaining highly-skilled technology specialists has been insufficient to address IT’s perennial talent challenges. This session will showcase adaptive management strategies that minimize disruption in the delivery of business outcomes in spite of inevitable attrition, while accommodating the technology workforce's increasing interest in flexibility and mobility.

Tuesday, October 17, 2023 / 10:30 AM - 11:00 AM EDT

AI Augmented Executives and Professional Workforces Will Revolutionize Management

Autonomous business is the next distinct macro wave of digital- and information-technology-enabled business change, gaining speed through the 2020s. We will explore how management will be revolutionized from board-level leadership to executive teams augmented by AI support. Expert and professional knowledge workers at the firm's core competency will also be augmented with (GPT-alike) support.

Tuesday, October 17, 2023 / 10:30 AM - 11:15 AM EDT

Ask the Expert: CIO and Technology Executive Agenda for 2024

This interactive discussion serves as a follow up to the Signature Series session, CIO and Technology Executive Agenda for 2024, presented earlier in the agenda. Come prepared to ask questions, and learn from those posed by your peers, regarding the findings from Gartner's CIO and Technology Executive survey as revealed this week at IT Symposium/Xpo.

Tuesday, October 17, 2023 / 10:30 AM - 11:15 AM EDT

Women CIO Roundtable: Finding and Escalating Your Voice to Achieve Results (Repeat)

As women leaders our fallback wording can be ‘we’ and not ‘I’. Come to the roundtable to share self-promotion tools, techniques and best practices with your peers.

Tuesday, October 17, 2023 / 10:30 AM - 11:15 AM EDT

Ask the Expert: Shifting From Projects to Products

CIOs are focused on driving greater agility, efficiency and business responsiveness through a migration to a product-focused organization. Bring your questions to this interactive session, and learn from those posed by your peers, as we discuss the challenges and success of making the journey from "project to products."

Tuesday, October 17, 2023 / 10:30 AM - 11:15 AM EDT

Ask the Expert: Legacy Modernization for Insurance

Legacy modernization is listed as one of the top priorities for 2023. Replacing core systems is the "go to" discussion, but there are lots of reasons why alternatives should be examined. Bring your questions to this interactive session, and learn from those posed by your peers, as we discuss ways (other than core system replacement) that insurance companies can modernize legacy systems.

Tuesday, October 17, 2023 / 10:30 AM - 11:15 AM EDT

CIO Experience Roundtable: From Cost Center to Revenue and Mission-Driven CIO

Join this facilitated discussion on the successful steps and techniques CIOs can take to develop services that enhance the revenue and/or mission of their organizations. These include understanding business contexts, product orientation, delivery agility and business metrics. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!

Tuesday, October 17, 2023 / 10:30 AM - 11:15 AM EDT

Roundtable: Generative AI — Where Are You Leveraging It and Where Are You Not? (Repeat)

Generative AI has captured the attention and imagination of many IT leaders. As we move past the stage of understanding AI, we're determining how and where to leverage it. Join your peers to learn and share what is realistic, what has worked, what has not, the risks of the technology and what you are doing to govern it. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!

Tuesday, October 17, 2023 / 10:30 AM - 11:15 AM EDT

Roundtable: Out in IT — CIOs and the LGBTQ+ Community

Leaders ensure all team members are treated equitably, feel a sense of belonging and value, and have the resources and support they need. This roundtable will explore the experiences of LGBTQ+ identifying CIOs, IT leaders and employees and provide advice on how CIOs can act as supportive leaders and allies. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!

Tuesday, October 17, 2023 / 10:30 AM - 11:15 AM EDT

Healthcare Providers Peer Meetup: Under Pressure − How Are You Maintaining Your Well Being?

As leaders, we need to be aware and on the lookout for common signs of burnout – for ourselves and our teams. Join this Meetup to discuss how you’re maintaining your wellbeing. Share your tips for minimizing stress and keeping yourself, and your teams, balanced and productive. Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Tuesday, October 17, 2023 / 10:30 AM - 11:15 AM EDT

Investment Banking Peer Meetup: How Are You Communicating the Business Value of IT?

Join this Peer Meetup and share how you're telling or updating the 'story' of your IT strategy so business stakeholders better understand IT contributions to real business success and outcomes. Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Tuesday, October 17, 2023 / 10:30 AM - 11:15 AM EDT

Manufacturing Peer Meetup: How Are You Developing Your Organization's IT Talent?

All IT leaders must focus on maximizing talent to stay competitive and champion change. Join this Peer Meetup to share bright spots and challenges in identifying and developing IT talent and leaders in your organization. Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Tuesday, October 17, 2023 / 10:30 AM - 11:15 AM EDT

Federal Government Peer Meetup: How are you Fostering a Culture of Innovation?

Join this Peer Meetup to discuss successes and failures in encouraging innovation and creativity to solve problems and drive change. What initiatives have worked for your organization? What has not? And what do you want to try next? Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Tuesday, October 17, 2023 / 10:30 AM - 11:15 AM EDT

Ask the Expert: Using OKRs, KPIs and ODMs for Maximum Impact

Highly effective CIOs take action to focus and align their IT teams to the important outcomes of their enterprise. Two methods stand out as the best practice: outcome driven metrics for operational performance and objectives and key results for strategic execution. Bring your questions to this interactive session, and learn from those posed by your peers, as we discuss what you need to adopt both in your enterprise.

Tuesday, October 17, 2023 / 10:30 AM - 11:15 AM EDT

CIO Experience Roundtable: The Role of the CIO in Managing the Use of Generative AI in an Organization (Repeat)

Beyond the media hype, CIOs need to know how AI factors into business value, risk, talent, and investment priorities and what is on the horizon. In this fast-evolving space, what have you done to help your organization? Roundtable discussions are lightly facilitated and informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!

Tuesday, October 17, 2023 / 10:30 AM - 11:15 AM EDT

Roundtable: Disruptive Impact of Emerging Technology Including Generative AI Within Financial Services

Financial Services executives are facing increased disruption from emerging technologies such as generative AI, blockchain, quantum computing and many more. Join your peers for a discussion on reality vs. hype, emerging regulations, consortiums and ecosystems. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!

Tuesday, October 17, 2023 / 10:30 AM - 11:30 AM EDT

Contract Negotiation Clinic: Oracle

Oracle projects its cloud will drive twice the current revenue per customer placing increasing pressure on its customers to negotiate effective agreements. Oracle customers have many strategic options and risks to evaluate for both on-premises and cloud deployments. This interactive clinic will provide you with indispensable insight to enable smarter decisions and stronger performance on your organization’s Oracle negotiations.

Tuesday, October 17, 2023 / 10:30 AM - 11:30 AM EDT

Contract Negotiation Clinic: Salesforce

Salesforce has become one of the largest vendors in the application ecosystem, with increasing product offerings and a broad array of subscription options. This interactive clinic will provide attendees with strategies and tactics to negotiate the best deal and mitigate risks when contracting with Salesforce.

Tuesday, October 17, 2023 / 10:30 AM - 12:00 PM EDT

CIO Experience Workshop: Gamifying Cybersecurity — A Day in the Life of a Cyber Criminal 2.0

Our popular "Life of a Cyber Criminal" experience is back with updated content. Designed for senior leaders, board members and business stakeholders, this "gamified" Cybersecurity experience is designed to demonstrate attack vectors and their potential business impacts with real-world scenarios. The experience will help leaders prioritize key actions/investments to secure their own enterprises.

Tuesday, October 17, 2023 / 10:30 AM - 12:00 PM EDT

CIO Experience Workshop: Jump-Start Your Innovation Journey With a Customizable Innovation Framework

In the digital era, business complexity and uncertainty are making innovation essential to success. Yet navigating the expanding landscape of innovation approaches can be intimidating. This workshop will introduce an innovation framework to design innovation roadmaps that deliver high-value business outcomes.

Tuesday, October 17, 2023 / 10:30 AM - 12:00 PM EDT

CIO Experience Workshop: Using Storytelling to Improve Stakeholder Management

Storytelling not only helps CIOs communicate their ideas better to key stakeholders, but it can also help formulate them. Success in digital business requires an updated approach to strategy and a higher demand for strategic thinking. This workshop will introduce you to how to develop a compelling story by knowing your audience and what drives and motivates them.

Tuesday, October 17, 2023 / 10:30 AM - 12:00 PM EDT

CIO Experience Workshop: Creating an Adaptive Strategy (Repeat)

In an increasingly volatile and uncertain world, strategy can rapidly become out-of-date. To address this challenge, strategic planning must be adaptive. This workshop will help to accelerate the process of designing and building an adaptive approach to creating, reviewing and updating strategy.

Tuesday, October 17, 2023 / 10:30 AM - 12:00 PM EDT

CIO Experience Workshop: How Midsize Enterprises can Outsource, Reduce Cost, and Improve Business Outcomes (Exclusive to Midsize Enterprise Program)

This workshop will show MSE clients how to successfully outsource, using case study examples and attendee interactions. Key workshop components include finding vendors, and contract terms including pricing models, performance components, data protection, and entering and exiting contracts properly. When completed, attendees will have the needed tools to confidently execute on their sourcing needs.

Tuesday, October 17, 2023 / 11:30 AM - 12:00 PM EDT

RingCentral: The CIO Superhero Returns: Transforming with AI and Beyond

CIOs emerged as organizational superheroes post-pandemic, using digital transformation to change the way we do business. Today, they’re faced with a new set of villains and challenges to overcome. Luckily for CIOs, they get a newfound power to add to their toolbelt - AI. In this session, we will examine how pervasive AI will be to your industry, transform unified communications, contact center and beyond while also maximizing your value, increasing ROI and reducing your time to payback.

Tuesday, October 17, 2023 / 11:30 AM - 12:00 PM EDT

Salesforce: Powering the Data-Driven Enterprise with Trusted Generative AI

Learn how to build and extend your business with a supercharged CRM strategy leveraging AI, a consolidated view of your data, and industry-leading security tools. Hear how trailblazing customers use the latest Salesforce Platform, Data Cloud and MuleSoft innovations to build next-generation IT environments.

Tuesday, October 17, 2023 / 11:30 AM - 12:00 PM EDT

T-Mobile: From Data to Decisions: Exploring AI and IoT Collaborative Insights

Amid rapid technological change, AI and IoT's fusion is set to reshape work profoundly. As AI advances, it merges with IoT's network of devices to create a more data-driven dynamic work environment for many industries. With AI's cognition and insights from IoT data businesses can streamline operations, optimize decisions, and heighten efficiency. David Cohen will provide real-world instances, and expert insights, to help business leaders learn about the synergies between AI and IoT to improve processes, workforce productivity, and ultimately influencing the customer experience.

Tuesday, October 17, 2023 / 11:30 AM - 12:00 PM EDT

Broadcom: How Value Stream Management Drives Digital Transformation

Amid supply chain issues & economic instability, digital transformation is critical. However, many teams struggle to reach key milestones. Value stream management (VSM) is increasingly seen as a key driver of digital transformation. Broadcom CTO Laureen Knudsen and Southern Company Senior Director, Technology Strategy and Program Delivery, Sudanese Spence will discuss crucial VSM strategies used by enterprise companies to achieve digital transformation creating maximum value for customers. This includes increased transparency, better alignment, optimal efficiency, and faster delivery.

Tuesday, October 17, 2023 / 11:30 AM - 12:00 PM EDT

Verizon Business: Empowering Innovation in Healthcare

Providing an exceptional patient /client experience was at the heart of this 5G-driven collaboration. Through the innovative deployment of cutting-edge technology such as AR, VR, drones and MEC, these partners worked to unlock unprecedented capabilities, reduce costs, and enhance the safety of patients and staff, all while continuing to deliver exceptional patient care.

Focus: Delivering exceptional experiences for patients by implementing cutting edge capabilities / Pub Sec

Tuesday, October 17, 2023 / 11:30 AM - 12:00 PM EDT

Zoom: Striving for Human Excellence Regardless of Work Location

As companies continue to implement their RTO strategies, how do we provide the best Total Experience for employees and customers? How do we upskill employees to be the best they can be? What are the trends shaping UCaaS and CCaaS? What are the predictions for the future of work?

Whether working remotely, in-office or hybrid, we need to create a culture of collaboration, engagement and innovation for employees and customers alike.

Please join Zoom’s Global CIO, Gary Sorrentino, for an in-depth discussion on unleashing human excellence in this new way of working.

Tuesday, October 17, 2023 / 11:30 AM - 12:00 PM EDT

AWS: Leader’s Guide to Generative AI for Apps: Using History to Shape the Future

Generative AI has leaders thinking of new ways to use data and build applications to solve problems. It presents a massive opportunity to reimagine and deliver better experiences for customers. In this session, Tom Godden, Director of Enterprise Strategy at AWS, shares key lessons from history that can guide your generative AI strategy. Hear about building the right culture, accessing training, and managing risk as you transform your business with the right tools for continuous innovation across infrastructure and the right services to help you build applications.

Tuesday, October 17, 2023 / 11:30 AM - 12:00 PM EDT

IBM: AI That is Built to Last: Advancing AI That is Open, Trusted and Targeted

AI for business needs to be built to last. That means the right data to power your applications, the right AI to fine tune for your business needs, and the right governance structure that manages your AI's lifecycle. To manage risk and reputation, ensure data integrity and compliance, organizations need to operationalize their AI governance so that they are able to direct, manage, and monitor their AI activities using software and automation. Learn how organizations are building AI-driven solutions that help earn consumer trust with governance that is built into the solution’s core.

Tuesday, October 17, 2023 / 11:30 AM - 12:00 PM EDT

Mendix: Improve Software Manufacturing and Deliver Advanced Technologies Faster with Low-Code

As the largest, fastest-growing real estate franchise in the world, Keller Williams is at the forefront of technology, training, and culture. Keller Williams adopted the Mendix low-code platform to accelerate software development and decrease overall development costs. But, what other advantages has Mendix brought to their software manufacturing processes? Keller Williams will share their vision for low-code to deliver innovative solutions, such as generative AI to their agents and market centers, as part of their overall transformation strategy.

Tuesday, October 17, 2023 / 11:30 AM - 12:00 PM EDT

ServiceNow Thought Leadership: Generative AI Will Change… Something? 

Great, you’re investing a great deal in generative AI—but why? Take a journey from the realm of hype to strategic business sense. This session explores the reality behind the hyperbole, offering a glimpse at Gen AI’s promise and limitations, where it fits in the enterprise and the possibilities of the future. Find out if Gen AI can truly live up to the buzz—and what you can do today to prepare for the brave new world.

Tuesday, October 17, 2023 / 11:30 AM - 12:00 PM EDT

Software AG: The Innovation Advantage: Say Yes With True Hybrid Enterprise Integration

Unlock the full potential of your data with Super iPaaS—a transformative solution that integrates applications, data sets, events, APIs, and B2B interactions. Learn how to harness the power of a unified interface, gain robust governance, and meet compliance requirements, leveraging the power of AI, to unlock the full potential of data, achieve unparalleled agility, and spearhead innovation in a rapidly evolving digital landscape. Step into a world where connectivity and innovation know no bounds.

Tuesday, October 17, 2023 / 11:30 AM - 12:15 PM EDT

Roundtable: Why Design Approach Beats Whack-a-Mole Solutioning, moderated by Kyndryl

Ever get caught in a loop of quick fixes and last-minute problem-solving? This might keep the lights on but is not a sustainable practice when solving complex business challenges.

Human-centered design is an intentional and structured approach to problem-solving that puts people at the center of decision-making. A designer’s approach gets to the heart of the problem, bringing people together to realize innovative solutions.

Join Tom Rourke, global head of Kyndryl Vital, for a lively discussion about how you can make human-centered design part of your organization’s problem-solving DNA.

Tuesday, October 17, 2023 / 11:30 AM - 12:15 PM EDT

CIO Boardroom: Define Your Future: Untapped Ideas from Unexpected Places, moderated by Cisco

As CIOs, the list of opportunities and obligations continues to grow. Complexity is everywhere, and the thirst for frictionless experiences is increasingly crucial for IT success. What if the ideas we need are right in front of us? What if another CIO could ignite the solution for what keeps you up at night? Join Tom Gillis, SVP & General Manager, Cisco Security Business Group and Wes Sylvester, VP, Industry Solutions Group to explore how best practices and learnings from completely different industries might just give us the inspiration we need to navigate our present and define our future.

Tuesday, October 17, 2023 / 11:30 AM - 12:15 PM EDT

CIO Boardroom: How to Achieve Complete Cyber Resilience, moderated by Rubrik

Is your data secure? Is your organization ready to respond to a ransomware attack? How would your brand be impacted if your data was unavailable for days, weeks, or months? Despite huge investments in infrastructure security, it is clear that attacks are still getting through, and data remains vulnerable. Join your fellow leaders for an interactive discussion that explores the current threat landscape and the capabilities that are needed to secure your data, monitor data risk, and quickly recover your data wherever it lives.

Tuesday, October 17, 2023 / 11:30 AM - 12:15 PM EDT

Roundtable: Lose Weight, Gain Muscle - Building a Better Cloud, moderated by AMD

You move some of your workloads to the cloud for freedom and flexibility, cost effective scalability, and for a well-managed space in which to innovate. But sometimes costs escalate, migration is complex, performance wavers, and security concerns arise, reducing the number of available resources for the workloads that remain on-premises.
In this session we will use multiple customer examples to outline strategies that allow you to understand how you can deliver greater efficiencies and better services to your business regardless of what your workloads are, or where they are located.

Tuesday, October 17, 2023 / 11:30 AM - 12:30 PM EDT

Exclusive Invitational Program: The Reality of Generative AI for Midsize Enterprises

In this session, you'll gain insights from Gartner Research and Executive Partners, who were former executives at midsize enterprises, on the practical use cases of GenAI and the reality that it plays in your organization. Also, know how other midsize enterprise CIOs are incorporating generative AI into their plans.

Tuesday, October 17, 2023 / 12:00 PM - 02:45 PM EDT

Grab Lunch at a Meal Pavilion or on IT Xpo

Head to the Meal Pavilions or visit the IT Xpo Cafés for a bite to eat! After lunch, join us on IT Xpo for our Dessert Reception to engage with your peers, Gartner experts, and exhibitors while enjoying delicious food and beverages. Evaluate industry offerings that can move your business forward. Attend a stage session to see technology in action.

Tuesday, October 17, 2023 / 12:05 PM - 12:25 PM EDT

Cognigy: How Not to Sabotage Your Generative AI (LLM) Project

How much is this GenAI project going to cost and why are we trying to build it ourselves? What does the technology actually know about our business and what happens to our data? Yes, GenAI has wowed us and everyone's excited about the possibilities for potential transformative business outcomes. But given what we think it can do now, there is more that can go wrong in a GenAI rollout than can go right – and there is no room for mistakes when it comes to customer service. What's a realistic approach for deploying GenAI and what's a good path forward for leveraging LLMs in enterprises today?

Tuesday, October 17, 2023 / 12:05 PM - 12:25 PM EDT

Oomnitza: 5 Ways to Accelerate Digital Transformation with Modern Asset Management

Modern asset management is more than just tracking assets for inventory and accounting. It is about managing the lifecycle of your hardware, software/SaaS and cloud assets from procurement to disposal. It enables you to automate technology management workflows and reduce manual tasks, service tickets and security risks.

Use modern asset management to run IT better with:
Comprehensive, accurate and actionable visibility
Continuous IT audit readiness
Onboarding and offboarding automation
Eliminating wasteful SaaS and cloud spend
Improved renewals/refresh forecasting and IT budgeting

Tuesday, October 17, 2023 / 12:05 PM - 12:25 PM EDT

IBM: Augmenting your Security Workforce with AI

In a recent IBV study, IBM found that 93% of executives are considering adopting AI as a security tool. With the help of AI, your organization can grow its productivity in two ways. Technologically, AI tools can accelerate threat detection and response. But AI can also empower analysts, reducing the human bottleneck in security. Explore how AI can drive productivity for your business.

Tuesday, October 17, 2023 / 12:05 PM - 12:25 PM EDT

Stefanini: En Vogue: Applied AI and Luxury Retail

With ever-changing consumer demands and increasing competition from global brands, the retail revolution has spawned significant change in the industry, with many retailers turning to new technology for a competitive edge. In this session, Stefanini and Tiffany share how they are leveraging applied AI to co-create the future of luxury retail, with an adaptive self-portal capable of solving problems in real-time across the retail value chain.

Tuesday, October 17, 2023 / 12:05 PM - 12:25 PM EDT

Cloudera: Trustable AI: The Importance of Context in Action

The new opportunities of Generative AI and Large Language Models mean new requirements for data platforms and foundational capabilities. Learn how enterprises are using open data lakeshouses to deliver trusted data and trusted AI. See a demo of an LLM in action, and find out the importance of new requirements for context, privacy, and security. Get insight on how to prepare platforms to be AI-ready, and hear which AI use cases are delivering the most value.

Tuesday, October 17, 2023 / 12:30 PM - 12:50 PM EDT

How SpaceX and NASA Changed the Space Industry and What We Can Learn From It

In 2010, one or two U.S. enterprises could reach orbit, in 2023 more than 50 companies are developing rockets. This exponential growth is driven by new business models and logistical approaches, and those changes are having an impact across industries. This session will show how risk management, competitive pressure and production scale are creating a revolution with an impact beyond the space industry.

Tuesday, October 17, 2023 / 12:30 PM - 01:00 PM EDT

Gartner Futures Lab: The 7 Forces That Will Impact Your Organization’s Future

It’s difficult for enterprise leaders to make choices without understanding the evolving landscape of transformational change. This Tapestry of trends story enables executive leaders to contribute to enterprise strategy and prepare the organization for brave new worlds. Find out how to factor in emerging macro and environmental trends that could impact your organization’s business models and strategic planning.

Tuesday, October 17, 2023 / 12:30 PM - 01:00 PM EDT

Supercharge Your Digital Employee Experience With Superapps

Superapps is one of Gartner's top strategic technology trends in 2023 because its reach is becoming global, and its impact is not just on consumers but also on workforces. Learn why superapps will become an essential part of the digital employee experience, what are the technologies behind them and how CIOs can create a successful superapp strategy.

Tuesday, October 17, 2023 / 12:30 PM - 01:00 PM EDT

The Edge Computing Art of the Possible

Enterprises are using edge computing today for digital transformation into stores, equipment, factories and remote locations. Edge computing drives automation, new customer experiences, cost reduction and new business opportunities. We will discuss a broad range of real use cases across vertical industries, discuss what enterprises learned and what they achieved.

Tuesday, October 17, 2023 / 12:30 PM - 01:00 PM EDT

Don't Just Add to Your Customer Experience — Subtract From It

The customer experience (CX) is typically additive. But another path to CX improvement is via subtraction. What can you remove from your CX to make it better? What blockers are preventing a better CX, and how can you eliminate those blockers? How do you utilize a "stop doing" list? This session explains how to effectively utilize subtraction to improve your CX.

Tuesday, October 17, 2023 / 12:30 PM - 01:00 PM EDT

In an AI World, We Need Better Humans

In an AI world, we need to study humans, not just technology. As with any disruption, the outcomes are not a given, so we must drive towards values that we care about. This session focuses on a values-to-action model, to help leaders instill values their people can use every day to make them better, more resilient, more ethical humans – ready for the AI-driven world that’s coming.

Tuesday, October 17, 2023 / 12:30 PM - 01:15 PM EDT

Women in IT Roundtable: The Power of Confidence — Get Your Swagger On

Want to know why some careers take off while others do not … it’s not just about leaning in, it’s the power that we harness — confidence. Join in the peer discussion that addresses unconscious mistakes that are made that can sabotage one’s career trajectory.

Tuesday, October 17, 2023 / 12:30 PM - 01:15 PM EDT

Ask the Expert: Finding the Right Approach for Application Modernization (Exclusive to Midsize Enterprise Program)

Application modernization initiatives do not only require technology but also proper change management. Bring your questions to this interactive session, and learn from those posed by your MSE peers, about what a successful application modernization initiative looks like and which mistakes to avoid.

Tuesday, October 17, 2023 / 12:30 PM - 01:15 PM EDT

Roundtable: Driving Operations Excellence in Utilities Through Analytics

Business intelligence, data analytics, AI and machine learning have consistently been high digital priorities for the utility sector. Join this interactive session and share how you are adopting new technology and revitalizing skills to create improvements at scale. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!

Tuesday, October 17, 2023 / 12:30 PM - 01:15 PM EDT

Roundtable: Industry 4.0 — Improving Manufacturing Processes, Operational Efficiencies and Outcomes

Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!

Tuesday, October 17, 2023 / 12:30 PM - 01:15 PM EDT

Roundtable: State and Local Government Digital Citizen Services and Single Citizen Identity

State and local governments are increasing digital citizen services at an unprecedented rate. Digital government efforts often dovetail with single identity initiatives to streamline resident access to services while maintaining privacy, authentication and security. Roundtable discussions are facilitated and informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!

Tuesday, October 17, 2023 / 12:30 PM - 01:15 PM EDT

Ask the Expert: When to Use Data Lakes, Data Warehouses, Data Hubs and Lakehouses

While the terminology around data warehouses, lakes, hubs, and lakehouses is persistently confusing, IT leaders must understand the capabilities, use cases and the value they provide. Bring your questions to this interactive session, and learn from those posed by your peers as we explore the use cases and benefits of data storage systems and how to determine the best choice for your enterprise.

Tuesday, October 17, 2023 / 12:30 PM - 01:15 PM EDT

Insurance Peer Meetup: How Are You Communicating the Business Value of IT?

Join this Peer Meetup and share how you're telling or updating the 'story' of your IT strategy so business stakeholders better understand IT contributions to real business success and outcomes. Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Tuesday, October 17, 2023 / 12:30 PM - 01:15 PM EDT

Ask the Expert: Communicating the Business Value of IT

This interactive session will allow participants to explore the opportunities and challenges of effectively communicating the value of IT to business leaders. Bring your questions – What metrics should we use? How can we tell a more impactful IT value story? What are issues and challenges of communicating IT's value? – about communicating the value of IT to discuss with your peers and Gartner experts.

Tuesday, October 17, 2023 / 12:30 PM - 01:15 PM EDT

Hispanic in Tech Peer Meetup: Shaping the Future of Technology

Hispanic IT leaders offer valuable views on technology in the digital age and yet, the number of Hispanic IT leaders is relatively small in non-Spanish speaking countries. Join this conversation to discuss how can we change this long history of underrpresentation and include Hispanic perspectives in shaping the future of tech. Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. This Peer Meetup is open to ALL attendees, no matter their background and identity. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Tuesday, October 17, 2023 / 12:30 PM - 01:15 PM EDT

Women in Tech Peer Meetup: How Are You Building a Culture of Work-Life Balance?

In an always-connected world, finding work-life balance can feel impossible. What are some of the challenges you've encountered, and practices that help? And how can you, as a leader, build a culture that encourages balance? Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. This Peer Meetup is open to ALL attendees, no matter their background and identity. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Tuesday, October 17, 2023 / 12:30 PM - 01:15 PM EDT

Canadian Federal Government Peer Meetup: How Are You Leading Through Workforce Pressures?

Tough decisions around finances, staffing, and return to office mandates have impacted the confidence and trust between federal CxO leadership and their teams. Join this conversation with peers to discuss bright spots and challenges of delivering in a demanding environment as you lead through workforce pressures. Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Tuesday, October 17, 2023 / 12:30 PM - 01:45 PM EDT

CIO Experience Lunch: The Future of Human-Robot Interaction

The robots are coming and they’re getting smarter, evolving from single-task devices (think Roomba) into machines that can make their own decisions and autonomously navigate public spaces. From transportation systems, hospitals and the military, to the robotization of our workplaces and households, robots will be everywhere and will increasingly interact with people.

Whether you find it exhilarating or terrifying (or both), progress in robotics and related fields like AI raises new ethical quandaries and challenges legal codes created for a world in which a sharp line separates man from machine.

Drawing from her recent work exploring humans’ emotional responses to robots, Dr. Kate Darling will share why people fear some robots and empathize with others, while also prompting – and answering – questions about what society’s relationship with these robots could look like in the future. She’ll share an examination of the technology itself, but ultimately, offer a window into how it’s poised to change the way we relate to each other and our own humanity – and why it matters.

Lunch service will begin at 12:30 pm; our speaker, Kate Darling, will present from 1:00 pm - 1:45 pm.

Tuesday, October 17, 2023 / 01:15 PM - 01:35 PM EDT

Axonius: Resource Optimization - The Consensus Priority for IT and Cybersecurity in 2023

New research from Axonius has found IT and cyber security teams have less time, less budget, and fewer people to work with compared to a year ago — which is leading to more burnout and risk. Join us as we share key research findings that show the impact of the economic downturn on resource allocation within IT and security teams. We'll explore where practitioners are most optimistic about artificial intelligence and automation and examine the role of cybersecurity asset management in helping practitioners optimize for cost and time.

Tuesday, October 17, 2023 / 01:15 PM - 01:35 PM EDT

OutSystems, Inc: Real Options, Reversibility, and Apps as Living Organisms

Leading reinsurer GenRe employs a value-oriented IT strategy that utilizes a real-options approach to decision-making. Within this agile transformation approach, the concepts of reversibility and applications as living organisms are paramount. In this session you will learn how the integration of low-code technology brings these two concepts to life.

Tuesday, October 17, 2023 / 01:15 PM - 01:35 PM EDT

Zylo: The Next Frontier: Unlocking a Better Employee Experience with Software Management

In the near future, the vast majority of knowledge work will be done in software tools. But left unmanaged, software sprawls to introduce risk, cost and inefficiencies. As Adobe set out to stem the growth of their increasingly complex software stack, they uncovered a critical link between software management and the employee experience. Join Adobe’s Vinod Vishwan, Sr. Director, Head of Business Planning & Operations, and Zylo Chief Customer Officer Cory Wheeler to explore the next frontier of software management - unlocking improved employee experiences improve growth, security and efficiency.

Tuesday, October 17, 2023 / 01:15 PM - 01:35 PM EDT

KnowBe4: The Art and Science of Driving Secure Behaviors

Security Awareness" is a slippery topic for a lot of people. It's a well-known phrase -- and, let's face it, it's a phrase that can be very misleading. Just because someone is aware doesn’t mean they will care. And even motivated and engaged employees still make mistakes. So, what’s the way forward?

In this session, Perry Carpenter outlines the art and science of secure behavior and will give practical tips for shaping behavior, shifting culture, and ultimately, driving down human risk in your organization.

Tuesday, October 17, 2023 / 01:15 PM - 01:35 PM EDT

Google Chrome Enterprise: Optimizing the Enterprise Browser: Balancing IT and Security Needs

According to Gartner, “By 2030, enterprise browsers will be the core platform for delivering workforce productivity and security software on managed and unmanaged devices for a seamless hybrid work experience.” With the workforce being more mobile and distributed than ever before, the browser is playing an increasingly important role in an enterprise’s business strategy. In this session, learn about the must-have browser features that meet both your IT and security teams’ needs.

Tuesday, October 17, 2023 / 01:30 PM - 02:30 PM EDT

GenAI and the Implications for K-12 Education

Join us for this panel discussion as we explore the rapidly growing impact of generative AI in K-12/primary-secondary education. Presented jointly by Gartner and CoSN, we'll discuss what's happening now, what's coming next and how we need to prepare for this new future.

Tuesday, October 17, 2023 / 01:45 PM - 02:15 PM EDT

Avaya: Aflac – Balancing Technology with Personal Touch in Customer Experience

Customer Experience is radically changing with new digital channels and the eruption of AI. Technology can make operations more efficient and lower expenses by automating various interactions, but it’s important to not over digitize as the personal touch provides empathy, builds relationships and customer connections. This session explores how Aflac with the help of Avaya achieves the delicate balance between the technology and the personal touch, freeing time to deliver the human, more relational experience.

Tuesday, October 17, 2023 / 01:45 PM - 02:15 PM EDT

Cisco: Vaccine for Ransomware? How Automated Recovery Could Recover with No Data Loss

As tech leaders, we aspire to build sophisticated systems to detect ransomware, but attacks continue to get through. As we refine our AI-based security analytics, we develop a score for the likelihood of a ransomware attack. In theory, we can trigger and initiate things like a data snapshot before one line of encrypted data is written to disk. This would in effect be an antidote to ransomware, allowing a full, seamless automated recovery. Join a discussion of these exciting concepts and see how the infrastructure plays a unique role in thwarting ransomware.

Tuesday, October 17, 2023 / 01:45 PM - 02:15 PM EDT

Kyndryl: Secrets of Digital Business Transformation Success

Why do so many digital business transformation initiatives fail? More importantly, what are successful change leaders doing differently, and what can we learn from them? Hear from innovative CXOs who are conquering the complexities of large-scale technological and organizational change by creating a culture of continuous modernization and growth. Join Mark Slaga, Nel Akoth, and Arun Kundu from Kyndryl Consult for a Q&A with bold leaders who are forging new paths to success across their organizations.

Tuesday, October 17, 2023 / 01:45 PM - 02:15 PM EDT

Rimini Street: Turn IT into a Profit Center and Innovation Driver  

Change the way the business sees IT from cost center to profit center with proven strategies for rethinking IT as a strategic enabler to help the business generate growth and profitability. During this session, you’ll learn how to pivot your IT strategy, partnering with Finance, towards innovation and flexibility to drive enhanced growth and profitability.  
• Finance at Core of Digital Transformation
• How to View IT Investments with Business Strategy
• Optimize ROI leveraging modular infrastructure

Tuesday, October 17, 2023 / 01:45 PM - 02:15 PM EDT

IBM: Becoming Quantum Safe During an Era of Rising Security Threats Data

In 2023, the average cost of a data breach climbed 15.3% to $4.45 million. As the digital economy evolves, this figure is expected to scale more rapidly, increasing the urgency for organizations to modernize their cybersecurity and build agility into their vulnerability management. Security AI and automation safeguard data cost-effectively, but quantum computers will be able to break some of the most widely used security protocols in the world. Learn how organizations are using quantum-safe technology today to plan for a quantum-safe future.

Tuesday, October 17, 2023 / 01:45 PM - 02:15 PM EDT

PwC: Evolving your IT Operating and Economic Models for Innovation & Growth

The speed of business, increasing adoption of cloud, and advancements in AI are just a few of the catalysts driving the need for IT organizations to transform themselves. To thrive in the future, businesses must not only adapt to catalysts but also revolutionize their IT operating model and financial strategies. This presentation delves into the crucial aspects of redefining the IT operating model and financial framework for sustainable success in the digital era.

Tuesday, October 17, 2023 / 01:45 PM - 02:15 PM EDT

RingCentral: Innovation for Public Sector: Top 5 Tips to Start Implementing Now

Are you a government leader that is looking to make a change but not sure where to start? Learn how to switch your telephony to the cloud, make experiences that citizens actually want, and determine what new AI technology will actually have an impact in your organization.

Tuesday, October 17, 2023 / 01:45 PM - 02:15 PM EDT

Google Chrome Enterprise Thought Leadership: Join the Security Revolution: Act Now to Take a Stand Against Emerging Threats

Anytime/anywhere productivity isn’t just possible, it’s popular and growing thanks to shifting social norms and cloud-first business strategies. The catch is, these ways of working come with more vulnerabilities and risks than ever before.

In many organizations, security hasn’t yet caught up to the aggressively-paced change in working styles. In this presentation, learn how Chrome Enterprise is evolving to provide new levels of proactive protection that compliment today’s need for flexibility. It’s a look at where security is heading, and where every business should be.

Tuesday, October 17, 2023 / 01:45 PM - 02:15 PM EDT

ThreatLocker: Reverse Shell Hacking Risks

Reverse shell methods can be easily used by hackers to infiltrate an organization. Join ThreatLocker CEO Danny Jenkins for a live hacking demonstration of a "connect-back" and discussion on methods of control to minimize data exfiltration.

Tuesday, October 17, 2023 / 01:45 PM - 02:15 PM EDT

Boomi: The Secret Path to Practical AI

The Age of AI is well underway, but most organizations aren’t yet AI-ready. How can you get in the AI game when you face obstacles like economic uncertainty, a dependency on aging technology, and a shortage of skilled resources? The answer is simple: intelligent integration and automation. Boomi has helped numerous customers accelerate their digital transformations, incrementally building the foundation for an AI-enabled digital future by solving their current pain points. In this session, you’ll hear some of their stories, along with tips for practical AI adoption.

Tuesday, October 17, 2023 / 02:15 PM - 02:45 PM EDT

Exclusive Member Book Signing with Kate Darling

Join CIO Lunch speaker Kate Darling for an exclusive book signing. Kate will be signing copies of her book ‘The New Breed: How to Think About Robots' . Please note that books will be provided at the signing and will be available on a first come, first serve basis.

Tuesday, October 17, 2023 / 02:20 PM - 02:40 PM EDT

AWS: How Accenture Increased Developer Productivity with Amazon CodeWhisperer

Accenture, a leading professional services company, constantly innovates to improve processes and experiences for customers and employees. Recently, the Velocity team at Accenture was looking for ways to accelerate their artificial intelligence and machine learning projects. In this session, Accenture shares how they’re using Amazon CodeWhisperer to reduce development efforts by up to 30%.

Tuesday, October 17, 2023 / 02:20 PM - 02:40 PM EDT

SolarWinds: AI-Driven Observability & Service Management for Operational Resiliency

In today’s world, the stakes on user experience, data security, cost efficiency, and speed of innovation are as high as ever. Learn how SolarWinds Cloud Native, Integrated Observability and Service Management utilizes advanced AI technology to reduce Mean Time to Detect and Resolution for all business-critical services to ensure operational resiliency and business growth.

Tuesday, October 17, 2023 / 02:20 PM - 02:40 PM EDT

Bitsight Technologies: Telling Your Cybersecurity Story: Meeting the SEC’s New Disclosure Requirements

The U.S. Securities and Exchange Commission (SEC) recently voted to adopt new cybersecurity requirements for publicly traded companies, creating new obligations for companies to report material cybersecurity incidents and disclose critical information about their cybersecurity programs.

How can technology leaders effectively tell their company’s cybersecurity story? What do investors want — and need — to know about cybersecurity?

This session will help attendees understand the new requirements and highlight effective cybersecurity disclosures using real-world examples.

Tuesday, October 17, 2023 / 02:20 PM - 02:40 PM EDT

Digibee: A Tale of Two Innovators: Changing the Integration Game for the Future of Business

In this Digibee session, we examine two real-life scenarios where leaders are bravely going where few have gone before, removing existing technology constraints and evolving their integration strategies. Instead of coloring inside the lines, these innovators are reinventing how the business stays connected.

Join us for a future-forward exploration of enterprise integration and how contemporary iPaaS technology is essential to these outcomes.

Tuesday, October 17, 2023 / 02:20 PM - 02:40 PM EDT

ARCON: CIOs, Use Robotics for Continuous Technology Risk Management, Meet Board Expectations

-Build Resilience in your Technology Risk Framework
-AI Shapes Future, Cloud + Edge Computing is the next frontier, why is risk management manual
-Visualise and Enable Board Discussions on Technology Risk
-Help Unlock Budgets, they matter

Tuesday, October 17, 2023 / 02:45 PM - 03:05 PM EDT

Hype Cycle for Emerging Technologies, 2023

Our 2023 Hype Cycle features emerging technologies that will significantly affect business and society over the next two to 10 years. These technologies will help CIOs address the digital demands of the future, and use them to drive competitive differentiation and efficiency.

Tuesday, October 17, 2023 / 02:45 PM - 03:05 PM EDT

Magic Quadrant for Strategic Portfolio Management

The strategic portfolio management (SPM) market is a direct response to increasing recognition among enterprises that SPM, as a set of business capabilities, processes and supporting portfolio management technology, is critical for the success of digital initiatives amid an increasingly dynamic and uncertain business environment. This session will provide an overview of the SPM market and present the latest SPM Magic Quadrant.

Tuesday, October 17, 2023 / 02:45 PM - 03:05 PM EDT

Magic Quadrant for Cloud ERP for Service-Centric Enterprises

ERP systems are the backbone of service-centric enterprises. As businesses look to break free of the constraints of monolithic architectures, how can enterprise applications leaders identify vendor partners to deliver key capabilities that will transform the enterprise? This session shows enterprise applications leaders the strengths and challenges of key vendors in the cloud ERP market.

Tuesday, October 17, 2023 / 02:45 PM - 03:05 PM EDT

Magic Quadrant for Analytics and Business Intelligence Platforms

Today’s analytics and BI (ABI) platforms must support the needs of IT, business analysts, and analytic content consumers. While tight integration with cloud ecosystems, business applications, and digital workplace tools is a key vendor selection requirement, buyers also need ABI platforms to support openness and interoperability. This research helps data and analytics leaders plan for and select these platforms.

Tuesday, October 17, 2023 / 02:45 PM - 03:15 PM EDT

Autonomous Business: CIOs Must Forge the Next Macro-Strategic Shift

Autonomous business is the answer to the big question "what comes after digital?" AI, blockchain, and other technologies combine to fundamentally reshape business methods and models in the second quarter of the 21st century. CIOs must understand the core shifts of this new era, so that they can inform their CEOs and executive teams, and help reset strategy for the next wave of disruption that is headed toward us.

Tuesday, October 17, 2023 / 02:45 PM - 03:15 PM EDT

Banking Reimagined: Preparing for Next Generation Business Models

Evolving competitive dynamics are pressuring banks to adjust to ever-changing business models and new operating realities. At the same time, macroeconomic forces and the recent banking failures are pressuring firms to maintain profitability and generate sustainable growth. This session will explore the banking business model of the future and discuss how banks can reinvent their business models sustainably and cost-effectively.

Tuesday, October 17, 2023 / 02:45 PM - 03:15 PM EDT

Government: Digital Government Is Over! Now What?

Digital is no longer a qualifier for how government delivers services. It's distracting. Mission outcomes is all that counts. This session will explore how emerging technologies and practices set the stage for enabling what the future of government looks like and what CIOs need to stop, start and continue to achieve post digital government ambitions.

Tuesday, October 17, 2023 / 02:45 PM - 03:15 PM EDT

Utilities: 3 Essential Actions for CIOs to Enable Intelligent Operations

Utilities strategic objectives are converging, to include operational resilience, environmental impact and sustainable business priorities such as asset management. CIOs must execute an IT strategy that turns business innovations into scalable digital-first capabilities that exploit AI. Learn how to build digital products curated and served by an integrated technology organization.

Tuesday, October 17, 2023 / 02:45 PM - 03:15 PM EDT

Healthcare Technology Leadership at the Flashpoint: Navigating Now to Find What’s Next

Today’s healthcare technology leaders are hearing new demands, at louder volumes, from many new directions. Structural challenges guarantee that transformation is coming — the readiness is all that remains. This session will provide a clear assessment of those multistakeholder demands, a summary of the most promising emerging technologies to address them, and some sound principles for charting the path ahead.

Tuesday, October 17, 2023 / 02:45 PM - 03:15 PM EDT

Insurance: The Digital Reset — Rethinking and Enhancing Digital for Success

Insurers have been on their digital journey for a long time but still lack maturity. Many new business pressures such as talent and financial constraints are pushing insurers to rethink their journey. This session will look at the key business drivers that are forcing industry transformation and the opportunities that CIOs must pursue to drive better business outcomes such as dynamic customer engagement, CX and emerging technology use such as metaverse, AI and hyperautomation.

Tuesday, October 17, 2023 / 02:45 PM - 03:15 PM EDT

Manufacturers: Tech and Trends Transforming Your Future (and What to Do About It)

Digital technologies are changing the way that companies are designing and constructing their products, and customers are changing the way they use products and interact with manufacturers. This session will show manufacturing CIOs how to use Gartner's Tapestry (TPESTRE) framework to plan for the near and far future with actionable recommendations to implement now.

Tuesday, October 17, 2023 / 02:45 PM - 03:15 PM EDT

Oil & Gas: 3 Megatrends (Plus Generative AI) Shaping the Future

The universe of business and digital strategies across the industry continues to grow more diverse. At the same time, strategy is becoming clearer and more focused at the company level. Gartner has identified an essential set of mega-trends that are shaping the future of the industry.

Tuesday, October 17, 2023 / 02:45 PM - 03:15 PM EDT

Retail: Back to the Future — Back to Purpose, Back to Physical, Back to Profitability

In the unrelenting pursuit of digital transformation, retailers appear to have lost sight of the ‘must have’ basics for long- term profitability. This session will examine how retailers can re-build trust and increase loyalty, and boost profitability now and in the future. They can do this by re-evaluating their core purpose and values and building differentiating customer and associate experiences backed by operational excellence.

Tuesday, October 17, 2023 / 02:45 PM - 03:15 PM EDT

Higher Education: A Voice From the Future to Inform Key Institutional Actions

Ongoing disruption has led to many challenges throughout the higher education sector but the impact of technology on learning, engagement and delivery has never been more optimistic. Higher education CIOs face a complex web of possibilities, technologies and practices. Join this session to explore Gartner's views of the industry in 2035, identify challenges to the sector for 2024 and to set priorities for near-term institutional actions.

Tuesday, October 17, 2023 / 02:45 PM - 03:30 PM EDT

Ask the Expert: Top Strategic Predictions for 2024 and Beyond: The Year Everything Changed

This interactive discussion serves as a follow up to the Signature Series session, Top Strategic Predictions for 2024 and Beyond: The Year Everything Changed, presented earlier in the agenda. Come prepared to ask questions, and learn from those posed by your peers, regarding the most provocative predictions revealed by Gartner this week at IT Symposium/Xpo.

Tuesday, October 17, 2023 / 02:45 PM - 03:30 PM EDT

Roundtable: Sharing Ownership on Digital Initiatives (Exclusive to Midsize Enterprise Program)

Midsize enterprises struggle to govern digital initiatives and fall into familiar siloes to get work done. Join this lightly facilitated discussion and be prepared to share best practices with your peers on sharing digital leadership responsibility.

Tuesday, October 17, 2023 / 02:45 PM - 03:30 PM EDT

Ask the Expert: Best Practices for Leading Change

Leading organizational change is one of the hardest leadership challenges CIOs face. Bring your questions to this interactive session, and learn from those posed by your peers, as we discuss how to successfully lead organizational change, including overcoming change resistance, developing tactics to counter change fatigue and maintaining momentum of the organizational change effort.

Tuesday, October 17, 2023 / 02:45 PM - 03:30 PM EDT

Ask the Expert: Investments to Make Before a Security Breach Happens

Defending yourself after a breach is a benefit of making the right investments now to ensure that you are defensible against the uncertainties and within the expectations of your stakeholders. Bring your questions on your security investment strategy to this interactive session, and learn from those posed by your peers as we explore planning consistent, adequate, reasonable, and effective security for your organization.

Tuesday, October 17, 2023 / 02:45 PM - 03:30 PM EDT

Ask the Expert: Building Adoption of Generative AI

Generative AI will permeate most jobs and industries through existing enterprise, and productivity applications and specialized applications built on domain- and industry-large language models. However, realizing the expected value will depend on building user adoption through upskilling, job reimagining and demonstrating trust. Bring your questions, and learn from those posed by your peers, on how to build adoption of generative AI.

Tuesday, October 17, 2023 / 02:45 PM - 03:30 PM EDT

CIO Experience Roundtable: The Role of the CIO in Managing the Use of Generative AI in an Organization (Repeat)

Beyond the media hype, CIOs need to know how AI factors into business value, risk, talent, and investment priorities and what is on the horizon. In this fast-evolving space, what have you done to help your organization? Roundtable discussions are lightly facilitated and informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!

Tuesday, October 17, 2023 / 02:45 PM - 03:30 PM EDT

Banking & Finance Peer Meetup: What's Driving the Security Conversation at Your Organization?

Join this Peer Meetup and share what’s driving the reactive and proactive security discussions in your organization. What is the most urgent, and what is the most effective? Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Tuesday, October 17, 2023 / 02:45 PM - 03:30 PM EDT

Healthcare Payers Peer Meetup: How Are You Communicating the Business Value of IT?

Join this Peer Meetup and share how you're telling or updating the 'story' of your IT strategy so business stakeholders better understand IT contributions to real business success and outcomes. Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Tuesday, October 17, 2023 / 02:45 PM - 03:30 PM EDT

Retail Peer Meetup: How Are You Fostering a Culture of Innovation?

Join this Peer Meetup to discuss successes and failures in encouraging innovation and creativity to solve problems and drive change. What initiatives have worked for your organization? What has not? And what do you want to try next? Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Tuesday, October 17, 2023 / 02:45 PM - 03:30 PM EDT

Black in Tech Peer Meetup: Shaping the Future of Technology

Black IT leaders have a valuable perspective to offer in shaping how technology can and should evolve. Join the conversation and share successes and challenges around key issues such as development and AI bias, cross-level representation, and next gen talent pipelines. Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. This Peer Meetup is open to ALL attendees, no matter their background and identity. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Tuesday, October 17, 2023 / 02:45 PM - 03:30 PM EDT

Roundtable: The Future of Hybrid Work in the Federal Government (Repeat)

Federal CIOs and IT leaders face conflicting pressures: executives' desires to bring the workforce back to the office and CIOs' intent to present a compelling employee value proposition through work flexibility. Join this interactive session and explore how to navigate this difficult balancing act. Roundtable discussions are informal, allowing you to relax, share your experiences, and learn from your peers. Come prepared to participate!

Tuesday, October 17, 2023 / 02:45 PM - 03:30 PM EDT

Women in IT Roundtable: Building and Leveraging Powerful Allyship (Repeat)

What is an ally, do they really help in our career, and if so, how do we identify one? This roundtable will focus on the importance of allyship as well as sharing best practices on how to build and leverage this critical partnership.

Tuesday, October 17, 2023 / 02:45 PM - 03:45 PM EDT

Contract Negotiation Clinic: ServiceNow

This session will cover what IT leaders need to know when entering contract negotiations with ServiceNow: understand the vendor's strategy, prepare for its negotiation tactics, and how to develop a negotiation strategy.

Tuesday, October 17, 2023 / 02:45 PM - 03:45 PM EDT

Contract Negotiation Clinic: Microsoft (Repeat)

For many organizations, Microsoft is one of the largest spend IT vendors and is used by most organizations. As Microsoft is continually changing terms, products, and pricing, customers find contract negotiations and renewals challenging. This interactive clinic will provide advice on the major licensing changes, how to create leverage and how to plan effectively for Enterprise Agreement renewals.

Tuesday, October 17, 2023 / 02:45 PM - 04:15 PM EDT

Women CIO Workshop: Executive Presence - What Is It? How Do You Achieve It?

This workshop will focus on developing the image, impressions, and impact to improve perceptions and modeling presence through an intentional personal brand. Discussions will incorporate challenges that are unique to women leaders in technology.

Tuesday, October 17, 2023 / 02:45 PM - 04:15 PM EDT

CIO Experience Workshop: Delivering on Digital Transformation by Evolving the Culture of the Organization (Repeat)

Most organizations are striving to adapt their culture to accelerate their digital journey. This workshop will help to identify the necessary culture changes to ensure the team’s behaviors are well-aligned with the digital ambition of the enterprise.

Tuesday, October 17, 2023 / 02:45 PM - 04:15 PM EDT

CIO Experience Workshop: Jump-Start Your Innovation Journey With a Customizable Innovation Framework (Repeat)

In the digital era, business complexity and uncertainty are making innovation essential to success. Yet navigating the expanding landscape of innovation approaches can be intimidating. This workshop will introduce an innovation framework to design innovation roadmaps that deliver high-value business outcomes.

Tuesday, October 17, 2023 / 02:45 PM - 04:15 PM EDT

CIO Experience Workshop: Using Storytelling to Improve Stakeholder Management (Repeat)

Storytelling not only helps CIOs communicate their ideas better to key stakeholders, but it can also help formulate them. Success in digital business requires an updated approach to strategy and a higher demand for strategic thinking. This workshop will introduce you to how to develop a compelling story by knowing your audience and what drives and motivates them.

Tuesday, October 17, 2023 / 02:45 PM - 04:15 PM EDT

CIO Experience Workshop: Project-Product Fusion — Taking the Next Step in Evolving Your Operating Model (Repeat)

The IT operating model is made up of a number of key facets that need to evolve together as you mature I&T to support Digital Transformation. This workshop will enable you to assess your current enterprises’ I&T operating model maturity and receive a set of tactics tailored to design, implement and evolve their I&T operating model components to the next level.

Tuesday, October 17, 2023 / 02:45 PM - 04:15 PM EDT

CIO Experience Leadership Exchange: Enterprise Outcomes Must Precede IT Governance

This highly conversational session explores how democratized digital delivery impacts leadership responsibilities and decision rights. Enterprise “IT” governance has little to do with the IT organization and everything to do with realizing enterprise outcomes from IT investments. Join your peers for a unique opportunity to collaborate, share experiences and best practices.

Tuesday, October 17, 2023 / 02:45 PM - 04:45 PM EDT

CIO Experience Research Discussion: Thinking Outside the Org Chart: Talent Planning for MSE CIOs (Exclusive to Midsize Enterprises)

In an unpredictable and competitive IT labor market, traditional hiring and upskilling tactics can't keep up with technology demand. Learn how progressive MSE CIOs expand their resource choices by thinking beyond existing roles in their org chart. This interactive session will feature case studies and peer discussions on talent.

Tuesday, October 17, 2023 / 03:15 PM - 03:45 PM EDT

Google Workspace: Redefining Productivity in the New Era of Work

Organizations around the world continue to adapt to the challenges of how to work while, at the same time, significant innovations in AI bring the promise of a whole new way to create, connect, and collaborate. Leaders want their strategies to reflect this shift. Innovation is top of mind for redefining how work happens, with thoughtfully infused AI in productivity and collaboration tools leading the charge. Join us in this session to learn how organizations and teams of all sizes can unleash creativity, boost productivity, and proactively remain secure while building a new era of work.

Tuesday, October 17, 2023 / 03:45 PM - 04:15 PM EDT

C1: Beyond Boundaries: Enable Total Connected Experiences with Technology Evolution

The world revolves around elevating connected human experiences. Seamlessly blending human interaction and technology while addressing business challenges is vital. A conundrum exists between creating total connected experiences, while at the same time worrying about today’s tools, security, and infrastructure. C1 elevates technology through its global team of industry experts, engineers and solution builders — enabling and empowering our clients to expand the human experience. Learn how C1 guided several clients through complex layers of a successful deployment.

Tuesday, October 17, 2023 / 03:45 PM - 04:15 PM EDT

Freshworks: Revolutionizing Services with Gen AI - Paving the Way for Exceptional EX and CX

In the ever-changing landscape of technology and customer expectations, organizations must prioritize future-proofing and elevating service experiences. Equipping employees with the right tools and achieving high customer satisfaction is a challenge while optimizing costs during uncertain economic times adds complexity. Join Freshworks' Head of Analyst Relations, Ken Gonzalez, to explore how Generative AI can revolutionize high-performing service teams and offer humanized experiences while adopting a holistic approach to employee and customer experiences.

Tuesday, October 17, 2023 / 03:45 PM - 04:15 PM EDT

Keepit: From On-Prem to Cloud - Revolutionizing Healthcare Compliance with Keepit

Join Keepit and guest speaker Ryan Hooley, Sr Director of Enterprise Architecture from Baptist Health. Learn how healthcare compliance affects backup and recovery requirements, and get insights into what data security and sovereignty issues must be addressed when migrating from on-prem to cloud. Gain insights into Baptist Health's collaboration with Keepit's cloud-native solution while navigating this landscape, ensuring patient data protection. Don't miss this opportunity to delve into the future of healthcare compliance through digital transformation.

Tuesday, October 17, 2023 / 03:45 PM - 04:15 PM EDT

Origina: Stop Playing Megavendor Monopoly: Take Control of Your IT Roadmap

Don’t play the same old OEM games — the only one who should be in control of your IT roadmap is you.   

Get back in the driver’s seat. Be curious. Ask the right questions to free up funds and resources to position your company for innovation and growth.

In this session, you will learn:   

How to evaluate your roadmap and ask the correct questions of your vendors
How to increase your agility in the ever-evolving tech landscape and break free of megavendor mandates
How to reduce costly maintenance and downtime risk — and keep systems running smoothly and securely

Tuesday, October 17, 2023 / 03:45 PM - 04:15 PM EDT

Rimini Street Thought Leadership: A Bold ERP Investment Strategy to Drive Innovation, Savings, Growth and Profitability

During this session, you’ll learn how differentiating mission critical ERP and strategic IT investments can help you prioritize budgets, reduce total operating costs, enable increased budget for innovation to drive growth and accelerate your modernization journey. Concepts and strategies will be demonstrated with compelling case studies of how well-known brands are achieving success with the right balance between ERP infrastructure and innovation to drive savings, growth and profitability.

Tuesday, October 17, 2023 / 03:45 PM - 04:15 PM EDT

Appian: Harnessing Process Automation and Data Orchestration for Customer Impact

Leading financial information and analytics company S&P Global Market Intelligence has utilized process automation and data orchestration to power their data factory, which is the life-blood of their business. They developed a data-driven, scalable, and flexible workflow platform from scratch on Appian. In an engaging presentation, leaders from S&P Global Market Intelligence and Appian, will discuss how leveraging AI-powered process automation and data-driven insights has empowered S&P Global Market Intelligence to better enable its customers to make critical business decisions.

Tuesday, October 17, 2023 / 03:45 PM - 04:15 PM EDT

UiPath: Put AI to Work on Your Business with AI-Powered Automation

The AI revolution is here, and business leaders know they need to put AI to work. Automation is the missing ingredient that will allow you to realize the benefits promised by AI. It provides the context AI needs to make good decisions and takes action on those decisions to move business forward. In this session, you will learn how companies including Wesco put AI to work and delivered rapid ROI with automation.

Tuesday, October 17, 2023 / 03:45 PM - 04:15 PM EDT

ServiceNow: Alcon’s Portfolio Evolution Acceleration with SPM

Alcon is moving quickly from ad hoc processes toward a more mature PMO model driven by multiple factors, including an ambitious digital transformation. Learn about how they are leveraging Demand and Project at the core of their efforts, but not forgetting the growth in more Product focused areas. They have extensive plans to mature their project and product communities with regards to managing Costs, Benefits, Resources, and Portfolios within SPM.

Tuesday, October 17, 2023 / 03:45 PM - 04:15 PM EDT

LeanIX: Getting Businesses Ready for Continuous Transformation with the Help of EAM

Chandra Shekar V from Carrier Corporation and André Christ of LeanIX will explore the vital role of Enterprise Architecture in organizational transformation, focusing on three key use cases: cloud migration with TCO assessment, post-merger integration, and ERP transformation. The presentation will conclude with insights into how Enterprise Architecture Management is evolving to prepare IT landscapes for AI integration. Attendees can expect a comprehensive view of EA's impact on business transformation, supported by real-world examples and future-ready solutions.

Tuesday, October 17, 2023 / 03:45 PM - 04:15 PM EDT

Palo Alto Networks: The CIOs Guide to AI and Security

Artificial Intelligence is revolutionizing businesses and organizations at an unprecedented rate. The opportunity that AI is demonstrating to drive efficiency and technological innovation is infinite. At Palo Alto Networks, we have been transforming AI-powered potential into AI-powered protection for nearly a decade. Join us to explore the future of cybersecurity and learn how AI and ML are not only a differentiator in our products, but help you drive tangible benefits to prepare your organization for the AI era.

Tuesday, October 17, 2023 / 03:45 PM - 04:30 PM EDT

CIO Boardroom: Generative AI: Limitless Possibilities or Limitless Risk? Moderated by Cloudera

We’re at the beginning of the generative AI revolution, transforming the way we interact with business systems. ChatGPT set the record for the fastest-growing user base. Large language models (LLMs) can potentially transform most industries. But generative AI and LLMs are only as good as the data they’re trained on. They need the right enterprise context and policies for security and privacy. Are you prepared for generative AI? Join experts and peers in this informal, roundtable discussion. Please come prepared to share in this discussion on the benefits and pitfalls of generative AI.

Tuesday, October 17, 2023 / 03:45 PM - 04:30 PM EDT

Roundtable: Beyond the Pandemic: Four Trends in Healthcare Digital Transformation, moderated by Spectrum Enterprise

Healthcare organizations pivoted digital health strategies and resources to accommodate patient and employee needs in the early months of COVID-19. Many fast-tracked digital transformations, improved online portals, adopted telehealth services and added network and security controls. Now organizations are evolving. Join us for a discussion on how healthcare organizations should prioritize technology investments to address the following four trends: Rise of patient consumerism, Limitations telehealth services, Lack of preparation for digital transformation and Clinician burnout.

Tuesday, October 17, 2023 / 03:45 PM - 04:30 PM EDT

Roundtable: Beyond the Pandemic: Trends in Creating the Modern Retail Experience, moderated by Spectrum Enterprise

Retailers find themselves in a rapidly changing marketplace, adjusting their strategies to contend with headwinds including evolving consumer behavior, the lingering impacts of COVID-19, high inflation, and rising materials and labor costs. Join us for a roundtable discussion of current and planned strategic investments retailers are making in application technologies, including: AI, automation, personalization and how retailers are innovating and evolving the modern retail experience. .

Tuesday, October 17, 2023 / 04:00 PM - 05:00 PM EDT

Exclusive Invitational Program: Critical Conversations With Your CEO and C-Suite Peers: Digital Investments and Managing Realities of GenAI

In this session you'll understand how to prepare for & initiate critical conversations with your CEO & executive peers as you plan for 2024. Gain insight into how you can partner more closely with your CEO on digital transformation, and learn to make the case for improving executive trust & digital proficiency across the C-suite. Hear how to prepare your organization with required skills, and understand how to inform and challenge generative AI plans across business areas.

Tuesday, October 17, 2023 / 04:15 PM - 04:45 PM EDT

Refreshment Break

Join us for refreshments in a brief break between sessions.

Tuesday, October 17, 2023 / 04:15 PM - 05:15 PM EDT

Exclusive Invitational Program: Trailblazing to Success: The Generative AI Opportunity for Tech CEOs

Tech CEOs can leverage generative AI to generate revenue and raise funding. However, they must navigate internal stakeholders, the market and the investment community. Eric Hunter, VP Analyst at Gartner, will discuss relevant opportunities and hear from other CEOs on their use of AI in their organizations.

Tuesday, October 17, 2023 / 04:20 PM - 04:40 PM EDT

PwC: Getting Generative AI to Work for You - A Case Study on a GenAI Factory Model

If you’re aiming to embed generative AI (GenAI) into operations, you may need to make changes to your AI playbook. Your current IT operating model is likely not set up to take advantage of GenAI’s potential for speed and scale. Instead, an “AI factory” approach can enable you to quickly start using a single GenAI model for multiple functions and tasks. Join us to hear what you should consider when setting up your own AI Factory.

Tuesday, October 17, 2023 / 04:20 PM - 04:40 PM EDT

ReliaQuest: A Practical Roadmap to More Efficient Threat Detection and Response

Improving security operations requires a more holistic approach. Streamlining threat detection, investigation, and response is a good start in managing risk, but also important are using threat intelligence and digital risk protection, resolving suspect employee-submitted emails via the abuse mailbox, and measuring your program to communicate better with stakeholders. Additionally, automation of routine tasks and incident response procedures frees time for higher priorities. This session provides a roadmap to achieving efficient and effective detection and response to security incidents.

Tuesday, October 17, 2023 / 04:20 PM - 04:40 PM EDT

SAP: Take the Right First Step in Your Cloud ERP Journey

We’ll explore how a clean-core strategy helps to operate your cloud ERP with greater ease, agility, and control. By standardizing underlying ERP operations, you can apply more best practices and customize only what you need to differentiate your business. Learn about SAP’s tools and incentives to design your clean core. Join our strategic partner, Deloitte, who bolsters and guides customers on their clean-core cloud ERP deployment journey.

Tuesday, October 17, 2023 / 04:20 PM - 04:40 PM EDT

Island: Enterprise Browser - Where Work is Fluid and Secure

The application enterprises use the most is the browser. In fact, it has become our primary work environment, but the browser we most often use was built for consumers. So, we have surrounded it with an endless, complex and expensive stack that overwhelms your security teams and interrupts end users. But what if the browser was designed for the enterprise? What could that do for security, productivity and work itself? Join this session to learn how to enable work as it should be. Security everywhere without getting in the way!

Tuesday, October 17, 2023 / 04:45 PM - 05:15 PM EDT

Digital Products Will Transform Your Enterprise … and IT

CIOs have been steadily increasing their digital product know-how, starting with employee-facing digital products and customer-facing channels/portals. It's now time to go further. Revenue-generating and venture-building digital products are forcing a convergence in all parts of the organization. This is not a solo IT journey. Learn how this product journey will transform the whole enterprise and IT, and be prepared to chart your course.

Tuesday, October 17, 2023 / 04:45 PM - 05:15 PM EDT

Key Trends in Customer Experience You Can't Ignore

Customer Experience evolves as customers evolve. But what forces should you pay attention to, and how do you position the IT organization to help? In this session, we'll share three trends we've been following: customer empathy, digital friction, and end-to-end customer journeys, and, how Gartner can help you address these trends in your CX function.

Tuesday, October 17, 2023 / 04:45 PM - 05:15 PM EDT

Mastering the Art of Persuasive Leadership for CIOs

What makes a great CIO? Beyond technical experience and knowledge of the business, CIOs must be persuasive. This session explores three stories that every CIO should master to be a more persuasive leader.

Tuesday, October 17, 2023 / 04:45 PM - 05:15 PM EDT

CxOs Must Co-Lead Digital Delivery with CIOs to Maximize Value

Most CxOs outside of IT want to lead digital initiatives, yet only 1 in 5 do so in ways that consistently deliver value. These “digital vanguard” CxOs co-lead digital delivery with CIOs, and invest significantly more personal time, staff and budget into their digital initiatives than other CxOs. This session draws from our new CxO survey to provide fact-based guidance on the CxO-CIO partnerships that maximize value from digital.

Tuesday, October 17, 2023 / 04:45 PM - 05:15 PM EDT

Signature Series: AI Joins the Team: “Hello World!”

As an intelligence multiplier and complexity orchestrator, AI brings adaptability to an uncertain world in constant flux. No longer a passive partner, AI is now generating new knowledge and formulating new strategies. To differentiate and find unforeseen opportunities, CIOs need to make AI a ubiquitous, transparent and ethical decision-making companion.

Tuesday, October 17, 2023 / 04:45 PM - 05:15 PM EDT

The Cloud Journey: From Strategy to Transformation

Not all cloud journeys are the same but there are similarities. A business-driven strategy coupled with a pragmatic adoption/migration plan are critical. But knowing where you are and where you are headed is critical to success. Journeys range from infrastructure replacement to digital transformation with many others in between.

Tuesday, October 17, 2023 / 04:45 PM - 05:15 PM EDT

Think You’re Safe? Results From the Gartner Cybersecurity Business Value Benchmark

The top cybersecurity ask from boards is for peer comparison data. The metrics establish a baseline for peer comparison that is useful for guiding cybersecurity investments. Gartner is benchmarking protection-level outcomes that create a foundation for effective collaboration with boards of directors, CIOs and CFOs. See early insights from the first-generation benchmark and get a preview of the second generation.

Tuesday, October 17, 2023 / 04:45 PM - 05:15 PM EDT

What Good Looks Like — Stories of CIO Allyship

Stories of allyship range from the uncomfortable, the embarrassing, the learning moment, and sometimes even success. CIOs have an outsized opportunity to contribute to improved DEI (diversity, equity, and inclusion) by acting as an ally to people in marginalized or underrepresented groups. This session will help you become an allyship champion by highlighting the stories of your peers on their journey.

Tuesday, October 17, 2023 / 04:45 PM - 05:15 PM EDT

Government: Be a Rockstar by Tackling the 3 Common Challenges to Legacy Modernization

Legacy modernization efforts have accelerated substantially within government agencies. During this session we’ll explore the key trends, drivers and considerations for legacy modernization and how to position organizations for successful digital execution into the future.

Tuesday, October 17, 2023 / 04:45 PM - 05:30 PM EDT

Banking & Finance Peer Meetup: Culture Hacking Brainstorm

Culture hackers often generate a lot more concrete change in less time than those focused on big transformations. Join this Peer Meetup and share the hacks you are using, or that you think you could use, to spark the culture change you need. Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Tuesday, October 17, 2023 / 04:45 PM - 05:30 PM EDT

Asians and Pacific Islanders in Tech Peer Meetup: Building Community

Join this Peer Meetup to discuss fostering the development, engagement, and celebration of API communities and cultures across your organization and industry. Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. This Peer Meetup is open to ALL attendees, no matter their background and identity. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Tuesday, October 17, 2023 / 04:45 PM - 05:30 PM EDT

Brazilian Peer Meetup: Technology Leadership

Come together with your peers from Brazil for a discussion on the successes, challenges, and future of technology leadership in the LATAM region. Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Tuesday, October 17, 2023 / 04:45 PM - 05:30 PM EDT

Inclusive Abilities Peer Meetup: Supporting Accessibility

Join this Peer Meetup as we discuss successes, challenges, and strategies in optimizing access across your organization for those with hidden and apparent disabilities, mental health challenges, neuro-diversity, chronic or acute illness, and their allies. Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. This Peer Meetup is open to ALL attendees, no matter their background and identity. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Tuesday, October 17, 2023 / 04:45 PM - 06:15 PM EDT

The CIOs Contribution to Growth

The CIO needs a growth agenda to respond to CEO demands. High-growth enterprises leverage three catalysts for growth — strategic diversification, collective leadership and embedded antifragile practices. However, only 34% of senior executives believe CIOs take a leadership role in contributing to the company’s growth. This session focuses on how and where CIOs can become growth leaders.

Tuesday, October 17, 2023 / 05:15 PM - 06:15 PM EDT

IT Xpo Networking Reception

Join us for the Networking Reception on the IT Xpo where you can engage with your peers, Gartner experts, and exhibitors while enjoying delicious food and beverages. Evaluate industry offerings that can move your business forward. Attend a Stage session to see technology in action.

Tuesday, October 17, 2023 / 05:25 PM - 05:45 PM EDT

Apptio: Reimagine How Technology Investment Decisions Are Made

AI, GreenOps and other innovations have the potential to transform your business, but you cannot just hope for new funding or irresponsibly chase ideas. Hear how The Standard embarked on an IT financial management journey focusing on data-driven insights to drive investment decisions. Learn how they started with a focus on cost transparency and planning, which provided the flexibility to shift more resources from “run” to “grow” and move toward a product-oriented funding model.

Tuesday, October 17, 2023 / 05:25 PM - 05:45 PM EDT

Barco: The Evolving Workplace - Creating Spaces that Drive Engagement and Culture

With return to office initiatives prevailing, organizations are realizing that one size doesn’t fit all. The nuances of job functions and team dynamics pose new challenges for organizations looking to bring employees back to the office on a regular basis. Discuss the types of interactions best done in person, and the work that’s suited to remote contributions for workflow alignment within teams. Explore how organizations are assessing the employee experience (EX), and prioritizing office investments to increase engagement and corporate culture within the office.

Tuesday, October 17, 2023 / 05:25 PM - 05:45 PM EDT

Alkira: Modernizing Networking with Cloud NaaS for a Connected World

As public cloud continues to gain momentum, the gap broadens between operating traditional networks and cloud networks. Organizations today grapple with limited visibility, numerous design patterns, and a sprawling B2B landscape. In this session, learn how one global enterprise leveraged Cloud Network as-a-Service (CNaaS) to drive firewall consolidation and scale while simultaneously facilitating a data center exit strategy.

Tuesday, October 17, 2023 / 05:25 PM - 05:45 PM EDT

Cisco: Make the office of the future a magnet, not a mandate

In today's work environment, the number of employees in the office can vary significantly day by day. This creates many challenges as organizations strive to support the flexibility of hybrid work while scaling deployments of video-enabled meeting rooms. Delivering an optimized & equal experience for both in-office and remote team members is crucial. The IT architecture of the past isn't suitable for the future. Learn how Cisco is solving today's unique IT business challenges through the AI-powered Webex collaboration platform & our secure connectivity advantage to revolutionize hybrid work.

Tuesday, October 17, 2023 / 05:50 PM - 06:10 PM EDT

MEGA: How to Harness the Unparalleled Power of Cutting-Edge AI-Driven Architecture

Modern, next-generation architecture accelerates business transformation by harnessing the power of AI through automated application portfolio management, prioritizing IT projects using a data-driven, smart approach, and connecting applications to business capabilities, serving as a powerful bridge between technology and organizational goals. MEGA’s HOPEX next-generation enterprise architecture platform offers a greater connected EA repository, automation, and smart recommendations - everything a modern, cutting-edge architect needs to be successful in today’s fast paced digital world.

Tuesday, October 17, 2023 / 05:50 PM - 06:10 PM EDT

Traceable: API Sprawl-Navigating the Risks & Rewards in the Modern Digital Ecosystem

The dynamic role of APIs in modern enterprises is undeniable, yet the security ramifications are often underestimated. 60% of organizations have suffered an API-related breach in the past 2 yrs, w/ 74% enduring at least 3 such breaches. A contributing factor to this heightened vulnerability is API sprawl.

Attend this session to gain:
-A comprehensive understanding of the latest trends & vulnerabilities surrounding API security
-Tactical solutions to address & counteract the widespread issue of API sprawl
-Guidance on fortifying API defenses in alignment w/ digital transformation strategies

Tuesday, October 17, 2023 / 05:50 PM - 06:10 PM EDT

SoftRoad: Future Mainstream Modernization by AI - System Reform

System migration will be changed completely by AI. For example, when migrating from the legacy system to Java, it is possible to convert to Pure Java and normalized data structure, rather than a half-baked Java such as "Jobol". In this session, Japan's Largest Migration Company will introduce how AI system migration "System Reform" can achieve high quality, low cost, low user workload and can also add value. Therefore, user can fix on business function improvement. With AI, Modernization will go into next stage.

Wednesday, October 18, 2023 / 07:00 AM - 08:00 AM EDT

Attendee Breakfast - Networking by Industry

Enjoy breakfast and informal networking with your industry peers.

Dolphin Meal Pavilion:
Tables will be set aside for Federal Government, State & Local Government, Banking/Finance and Insurance.

Swan Meal Pavilion:
Tables will be set aside for Healthcare Providers, Healthcare Payers and Manufacturing .

Yacht & Beach Meal Pavilion:
Tables will be set aside for Oil & Gas, Utilities and Retail.

Select yours and join the conversation! (Please note that space is limited, and participation will be first come, first served.)

Wednesday, October 18, 2023 / 07:00 AM - 09:00 AM EDT

Attendee Breakfast

Join other attendees for breakfast before the day's sessions.

Wednesday, October 18, 2023 / 07:00 AM - 09:00 AM EDT

Engagement Zone sponsored by Cisco

Coming Soon!

Wednesday, October 18, 2023 / 07:00 AM - 06:00 PM EDT

Exclusive Member Lounge

This lounge is exclusively dedicated to Executive Program Legacy standalone/team leader/members, Executive Programs V2 standalone/team Leader/CIO team seat, Gartner for CIOs standalone/team leader/members, Gartner for Mid-Size Enterprise CIOs and Majestic prospects. Come and use this space to unwind, get some work done and network with peers.

We will also have 15 private meeting rooms available to book onsite during the conference. These will be located in the Exclusive Member Meeting Center located inside the lounge and can be booked at the Meeting Center desk.

Join us for Exclusive Member Networking from 5:00pm-6:00pm.

Please note Research Board and Ruby prospects also have access to this Exclusive Member Lounge.

Wednesday, October 18, 2023 / 07:00 AM - 06:00 PM EDT

Gartner Showcase

Stop by the Gartner Showcase to experience our insights, demo and see the latest products, connect with your peers, and take home mission-critical research. Unleash the possibilities today in the Gartner Showcase.

Wednesday, October 18, 2023 / 07:00 AM - 07:15 PM EDT

Registration and Information

Registration and Information hours for the day.

Wednesday, October 18, 2023 / 07:30 AM - 08:30 AM EDT

Global Enterprise Executive Experience Breakfast - Thriving in a "World Without Truth"

Join your global enterprise peers for a discussion with the authors of the soon to be released book, A World Without Truth, at this exclusive breakfast. The challenges and imperatives that stem from the increasing prevalence of mis-, dis- and malinformation, have led to historically low levels of trust in information and its sources. Share your thoughts and perspectives as we explore the effects of what Gartner has dubbed “the malinformation supply chain” and what business leaders can and must do to address it.

Wednesday, October 18, 2023 / 07:30 AM - 08:30 AM EDT

Midsize Enterprise Networking Breakfast − Leveraging AI

Join your midsize enterprise peers for a discussion on leveraging AI at this exclusive breakfast. We will discuss capabilities like Chat GPT along with the benefits and risks of using it within your organization. Learn the current industry-specific use cases we are seeing in Generative AI that you can take advantage of now to transform your organization.

Wednesday, October 18, 2023 / 07:30 AM - 08:30 AM EDT

Education Networking Breakfast: The Future of Work — Influencing Culture and Change

Navigating the future of work presents multivariant challenges for CIOs in education, and institution and board leadership have varied understandings of the emerging trends and technologies. Join your peers in K-12 and higher education for an interactive discussion on how CIOs can influence and position their institutions for a future of work model that fuels positive outcomes.

Wednesday, October 18, 2023 / 07:30 AM - 08:30 AM EDT

Life Sciences Networking Breakfast: Key Technologies on the Life Science Hype Cycles

The life sciences industry is under severe pressure to use technology and new IT practices to accelerate the business and help deliver novel products and services. Join us as we highlight and discuss some key technologies and help give clarity on time to impact. We will cover technologies across the business domains, with a special focus on R&D, Commercial and Manufacturing.

Wednesday, October 18, 2023 / 08:00 AM - 08:30 AM EDT

Executive Stories: Why Bother with Operational Resiliency?

Organizations are in a constant motion; the number of crises and disturbances have alarmingly increased, and people are more connected and dependent on technology than ever before. How do we ensure that our organization is resilient and can bounce back quickly, no matter what type of incident occurs? Join this session as Johanne Duhaime of Desjardins discusses her journey in creating a culture of resiliency by design and shares lessons learned along the way.

Wednesday, October 18, 2023 / 08:00 AM - 05:00 PM EDT

Consulting Clinics

A Consulting Clinic is a private 45-minute session with experienced Gartner Consultants. In this private session, attendees will discuss their most pressing challenges and receive practical guidance, from those who have done it before. We aim to identify possible solutions and actionable next steps tailored to attendees’ needs and industry.

Wednesday, October 18, 2023 / 09:00 AM - 09:45 AM EDT

Guest Keynote: The Magic of Winning

After a 12-year NBA career with the Los Angeles Lakers, Magic Johnson left the basketball court for the boardroom. Johnson parlayed the skills he acquired on the court into a winning formula for his successful business partnerships including Starbucks, Sony Theaters and TGI Friday's. He has redefined himself as a businessman committed to bringing local growth and financial empowerment to urban and suburban neighborhoods by developing entertainment complexes, restaurants and retail centers. Join us as Magic shares stories from his incredible career and the philosophies that drive his success.

Wednesday, October 18, 2023 / 09:45 AM - 10:30 AM EDT

Refreshment Break

Join us for refreshments in a brief break between sessions.

Wednesday, October 18, 2023 / 09:45 AM - 05:45 PM EDT

Engagement Zone sponsored by Cisco

Coming Soon!

Wednesday, October 18, 2023 / 09:45 AM - 05:45 PM EDT

Engagement Zone sponsored by IBM

Coming Soon!

Wednesday, October 18, 2023 / 09:45 AM - 05:45 PM EDT

Engagement Zone sponsored by T-Mobile

T-Mobile for Business brings you the tools to unlock new dimensions of growth. Our spaces at Gartner Symposium will showcase the impact of cutting-edge connectivity solutions and how they align with your business objectives.

From meta-like experiences to learning about harnessing the power of AI with 5G, T-Mobile is your catalyst for transformation.

Wednesday, October 18, 2023 / 09:45 AM - 05:45 PM EDT

Engagement Zone Sponsored by Okta

Join the fun and play a game of wall-ball where your participation unlocks Okta funds for charities in need! These Okta for Good charities Tech Impact, NetHope, Develop for Good, and, CodePath work on bridging the opportunity gap and work to address the tech divide for nonprofits and communities!

Wednesday, October 18, 2023 / 09:45 AM - 07:15 PM EDT

IT Xpo Open Hours

Visit the IT Xpo for business-enhancing industry solutions. Connect with peers, Gartner experts, and exhibitors. Attend Xpo Theater sessions for live tech demonstrations. Explore the new Future Directions for expert insights on technology's future.

Wednesday, October 18, 2023 / 10:00 AM - 10:20 AM EDT

Aviatrix: Secure Cloud Networking – Reduce Cloud Infrastructure Costs and Improve Security

Are last generation firewalls creating operational headaches and budget challenges for your cloud teams? Join this session to learn how Aviatrix is saving enterprises tens of thousands to millions of dollars annually with a distributed cloud approach that dramatically simplifies cloud network security with a zero-trust, least privilege approach that greatly improves cyber resiliency. Find out why customers are saying Aviatrix Distributed Cloud Firewall is “game changing,” and security analysts are saying “this is an opportunity to rethink networking and security for cloud.”

Wednesday, October 18, 2023 / 10:00 AM - 10:20 AM EDT

Juniper Networks: “Oh, the AI Things You’ll See!” A CIO’s Guide to Navigating AI Technologies

AIOps for your enterprise network can increase productivity by heading off problems before users even know there’s an issue. With AIOps you can reduce support tickets by up to 90% so your IT team can focus on more strategic projects. Understand and optimize every experience for every user across your wired, wireless and SD-WAN and data center. Join this session to learn the benefits of AIOps and how intent-based technology gives you scale and agility for delivering a truly better network experience and how you can effectively secure users, applications, and devices without additional overhead.

Wednesday, October 18, 2023 / 10:00 AM - 10:20 AM EDT

Workday: Optimize for the Future of Work with Generative AI

Generative AI is poised to significantly impact how work gets done. Come see how generative AI is being embedded within Workday and the flexibility of the platform to quickly address use cases in your organization.

Wednesday, October 18, 2023 / 10:00 AM - 10:20 AM EDT

DataRobot: Generative AI at Norfolk Iron & Metal, A CDO's Must-Know Guide to Unlock Business Value

As a CIO, you see the immense opportunities and challenges created by generative AI. We'll get real and pragmatic on creating a data science roadmap that unlocks value. We’ll discuss harnessing generative AI safely and securely, avoiding key pitfalls, incorporating AI into data science teams and workstreams, and implementing other ML and AI governance best practices. Walk away feeling confident in your path forward with generative AI and know what questions to ask, how to think about bringing these transformative changes to your business, and what governance and oversight you need to de-risk your AI innovations.

Wednesday, October 18, 2023 / 10:00 AM - 10:20 AM EDT

Stefanini: UX: The New Frontier of Smart Manufacturing

Digital manufacturing technology has the power to transform the manufacturing industry. But alongside its many benefits, smart manufacturing also creates the challenge of complexity on the shop floor. In this session, Stefanini and Honda share how they are enhancing the performance of manufacturing personnel by placing humans at the center of the process, providing streamlined and task-specific interfaces, presenting actionable data, and introducing new, accessible technologies to improve overall performance.

Wednesday, October 18, 2023 / 10:30 AM - 10:50 AM EDT

Hype Cycle for Manufacturers, 2023

This session will focus on the critical technologies for manufacturers, featured in the latest Gartner Hype Cycle for Manufacturers. Attendees can expect to gain more insight into the five key tech areas with practical planning advice for each.

Wednesday, October 18, 2023 / 10:30 AM - 10:50 AM EDT

Hype Cycle for Healthcare Data, Analytics and AI

Join this session to learn about the Hype Cycle for healthcare data, analytics and AI. We will explore the unique ways healthcare organizations can use emerging technologies and practices, including data literacy, AI engineering, graph analytics, consumer analytics and synthetic data. This hype cycle contains five key take-aways that data and analytics leaders must consider.

Wednesday, October 18, 2023 / 10:30 AM - 10:50 AM EDT

Hype Cycle for Generative AI

Recent advances in generative AI make it the most disruptive set of technologies to impact businesses in decades. This presentation will familiarize CIOs with key technologies underpinning generative AI as well as its potential risks to ensure safe and robust adoption.

Wednesday, October 18, 2023 / 10:30 AM - 10:50 AM EDT

Magic Quadrant for Application Performance Monitoring and Observability

The world of application performance monitoring (APM) and observability is changing. Attend this talk to learn more about the changing vendor landscape and catch up on the latest trends in understanding your critical application and service performance.

Wednesday, October 18, 2023 / 10:30 AM - 11:00 AM EDT

The Top Predictions for Cybersecurity 2023-2024

Every year, Gartner produces impactful predictions across all practices. This presentation will compile the top predictions prepared by our cybersecurity experts. Security and risk management leaders should monitor these trends to be successful in the digital era, especially as most recognize that global change could potentially be one crisis away.

Wednesday, October 18, 2023 / 10:30 AM - 11:00 AM EDT

Wall Street Journal Interview: CIO Panel - The ROI of AI

CIOs are under increasing pressure to show tangible return on digital investments. AI, and especially Generative AI, has this promise. Led by Gartner Chief of Research, Chris Howard and The Wall Street Journal’s enterprise technology Bureau Chief, Steven Rosenbush, this panel of CIOs will discuss how AI investments are starting to pay off and if AI is changing the investment posture across all sectors toward AI at large.

Wednesday, October 18, 2023 / 10:30 AM - 11:00 AM EDT

AI Engineering — The Secret to Delivering AI at Scale

Evolving from AI pilots/POCs to production is challenging. Gartner has identified three design patterns proven to work in early AI pioneers, providing reference templates for organizations seeking to accelerate the deployment of AI products.

Wednesday, October 18, 2023 / 10:30 AM - 11:00 AM EDT

How Composable Architecture Helps Leaders Master the Pace of Business Change

Composability promises the business modern agility, resilience, adaptability and growth. A composable mindset can help CIOs target their investments to accelerate innovation and build confidence in businesses facing future disruptions. In this presentation, learn the business drivers, the best practices, the early steps forward and the key milestones on the roadmap to the agility of the leading digital business.

Wednesday, October 18, 2023 / 10:30 AM - 11:00 AM EDT

Outlook for Cloud Security 2023

Cloud security remains a top priority. This session summarizes the problems, processes, and emerging and evolving product types to address three key issues:
What are the unique risks associated with public cloud service providers, and how can they be controlled?
What are the unique security challenges of IaaS and PaaS and how can they be mitigated?
What are the unique control challenges of SaaS and how can they be addressed?

Wednesday, October 18, 2023 / 10:30 AM - 11:00 AM EDT

Signature Series: CEO Concerns 2024 — Implications and Actions for CIOs

CEO thinking is constantly challenged by events. Using our survey-based research, we assess the shifting priorities and changing views of CEOs looking forward to 2024. We explain the technology-related agenda impacts and how CIOs should respond.

Wednesday, October 18, 2023 / 10:30 AM - 11:00 AM EDT

Strategic Roadmap to Becoming a World-Class Software Engineering Organization

As software eats the world, software engineering teams play a critical role in creating new business value. IT and software engineering leaders can use this strategic roadmap to transform your software engineering organization to become more resilient, adaptable, and efficient in delivering business-changing digital products.

Wednesday, October 18, 2023 / 10:30 AM - 11:00 AM EDT

Top Trends for Data and Analytics in 2023

AI is not the only thing driving rapid change in D&A. There is a rapid evolution in how and where analysis can be deployed, from the next generation of augmented UXs and beyond; composing and operationalizing D&A at scale; engineering decision intelligence; and relating everything; to enabling D&A at the edge. Understanding the business impact of these changes will allow organizations to resource-optimize, accelerate change, drive innovation and transform society over the next three years.

Wednesday, October 18, 2023 / 10:30 AM - 11:00 AM EDT

Utilities: Unlocking the Benefits of Intelligent Industrial Assets

Utility performance and resilience is constrained by industrial assets with lifecycles measured in decades. Enable intelligent industrial assets to optimize asset portfolios in real time, to slash operating costs, improve performance and resilience. Learn how to move beyond reactive predictive analytics with intelligent operations.

Wednesday, October 18, 2023 / 10:30 AM - 11:00 AM EDT

Oil & Gas: Can Operations Be Excellent Without Generative AI and Intelligent Assets?

Business performance depends upon a fleet of long-lived physical assets. This session demonstrates why intelligent assets are essential for maintaining operational excellence despite turbulent markets.

Wednesday, October 18, 2023 / 10:30 AM - 11:00 AM EDT

Retail: The Omniscient Store — Strengthen Your Top Revenue Generator to Increase Profitability

The increasingly digitalized store is becoming "omniscient" — with the ability to weave physical and digital interactions to drive highly engaging and immersive experiences in the store. This will lead to higher customer engagement, conversion, and increased profitability. It will also fundamentally recast the store employee experience and offer a competitively differentiated digital workplace to attract frontline talent.

Wednesday, October 18, 2023 / 10:30 AM - 11:00 AM EDT

Government: Use Superapps to Maximize the Ecosystem’s Value

In a post digital era, governments will operate in an ecosystem orchestrated around citizens’ needs, powered by a superapp architecture. To be successful, CIOs must prepare their organization to both build superapp frameworks and develop minapps available for orchestration as part of superapps.

Wednesday, October 18, 2023 / 10:30 AM - 11:15 AM EDT

Ask the Expert: AI Joins the Team: “Hello World!”

This interactive discussion serves as a follow up to the Signature Series session, AI Joins the Team: “Hello World!”, presented earlier in the agenda. Come prepared to ask questions, and learn from those posed by your peers, regarding the compelling AI research revealed by Gartner this week at IT Symposium/Xpo.

Wednesday, October 18, 2023 / 10:30 AM - 11:15 AM EDT

Roundtable: The Impact of Inflation and Recession on MSE Technology & Business Environments (Exclusive to Midsize Enterprise Program)

A majority of midsize enterprise (MSE) CEOs and senior business executives believe inflation will be both significant and persistent for at least the next two to three years. Join this lightly facilitated discussion to share your perspectives on inflation and what adjustments you and your peers are making from a technical, organizational and business standpoint.

Wednesday, October 18, 2023 / 10:30 AM - 11:15 AM EDT

Ask the Expert: Getting Started with a Total Experience Strategy

Total experience (TX) is a strategy of connecting customer experience, employee experience, user experience and multiexperience disciplines to achieve superior shared outcomes. How can you apply TX to your critical digital initiatives? What are common opportunities to explore TX? Who should be part of TX strategy work? Bring your questions, and learn from those asked by your peers, on getting started with TX.

Wednesday, October 18, 2023 / 10:30 AM - 11:15 AM EDT

Ask the Expert: Identity and Access Management and Governance for Midsize Enterprise (Exclusive to Midsize Enterprise Program)

This session will help clients with current challenges in identity management and governance. Managing multicloud, hybrid IAM architectures with multi factor authentication (MFA), zero trust and single sign-on (SSO) while maintaining homogenous privilege accounts and role based access controls will be discussed.

Wednesday, October 18, 2023 / 10:30 AM - 11:15 AM EDT

CIO Experience Roundtable: Digital Talent for the Future (Repeat)

Join your peers in this roundtable discussion to examine the top skill requirements and top return-to-office strategies being employed to stay ahead of the talent race. We'll discuss the abilities required for success in the technology industry and offer tips on how to acquire them. Because they are informal, roundtable talks let you unwind, share your experiences, and pick the brains of your colleagues. Come prepared to participate!

Wednesday, October 18, 2023 / 10:30 AM - 11:15 AM EDT

CIO Experience Roundtable: Turning Innovation Into Business Value (Repeat)

Cultivating innovation that drives business value is a critical CIO priority. Join this facilitated discussion on different ways to approach innovation. Learn what your peers are doing to make it work for their enterprise and what challenges they face​. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!

Wednesday, October 18, 2023 / 10:30 AM - 11:15 AM EDT

Roundtable: Funding Digital Transformation (Repeat)

While the economy is challenging and budgets are being squeezed, organizations continue to press ahead investing in digital transformation. Come and share the strategies, opportunities, and obstacles you have encountered with your digital investments. Roundtable discussions are lightly facilitated and informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!

Wednesday, October 18, 2023 / 10:30 AM - 11:15 AM EDT

Banking & Finance Peer Meetup: What's Driving the Security Conversation at Your Organization? (Repeat)

Join this Peer Meetup and share what’s driving the reactive and proactive security discussions in your organization. What is the most urgent, and what is the most effective? Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Wednesday, October 18, 2023 / 10:30 AM - 11:15 AM EDT

Insurance Peer Meetup: What's Driving the Security Conversation at Your Organization?

Join this Peer Meetup and share what’s driving the reactive and proactive security discussions in your organization. What is the most urgent, and what is the most effective? Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Wednesday, October 18, 2023 / 10:30 AM - 11:15 AM EDT

Black in Tech Peer Meetup: Shaping the Future of Technology (Repeat)

Black IT leaders have a valuable perspective to offer in shaping how technology can and should evolve in this new age. Join the conversation and share successes and challenges around key issues such as development and AI bias, cross-level representation, and next gen talent pipelines. Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. This Peer Meetup is open to ALL attendees, no matter their background and identity. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Wednesday, October 18, 2023 / 10:30 AM - 11:15 AM EDT

Women in Tech Peer Meetup: How Are You Identifying Imposter Syndrome and Silencing Self-Doubt?

Women disproportionately report feelings of imposter syndrome that can hold back their growth in the workplace. How do we identify the voice of imposter syndrome? And how can we work to silence it, especially in an environment where we may not look or act like our peers? Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. This Peer Meetup is open to ALL attendees, no matter their background and identity. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Wednesday, October 18, 2023 / 10:30 AM - 11:15 AM EDT

Roundtable: Adoption of Generative AI for Government Executives

Join us to discuss the challenges of leveraging generative AI in the public sector. Learn about example use cases from your peers, and discuss the unique challenges of governing this emerging technology in public. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!

Wednesday, October 18, 2023 / 10:30 AM - 11:30 AM EDT

Contract Negotiation Clinic: Gartner's Top 10 Tips, Tactics and Tricks to Enhance Your Negotiation Playbook

This clinic is an interactive session that will walk through how to use 10 powerful negotiation tips, tactics, and tricks (the “TTTs”) as an integral part of the negotiation planning process. These 10 TTTs can serve as your negotiation playbook for all major technology negotiations for cost optimization and risk mitigation. Attendees will receive ready-to-use templates and checklists to put these 10 TTTs in action in their organizations.

Wednesday, October 18, 2023 / 10:30 AM - 11:30 AM EDT

Contract Negotiation Clinic: Negotiating Traditional and Cloud Infrastructure Contracts

This presentation highlights the differences as well as best practices for negotiations today in cloud-based contracting as compared to traditional IT contracts.

Wednesday, October 18, 2023 / 10:30 AM - 11:30 AM EDT

Contract Negotiation Clinic: Workday

Workday's go-to-market practices continue to puzzle even the most experienced negotiators. In this clinic session, we will take a deep dive into Workday's go-to-market strategy, review key contracting terms to negotiate in a Workday deal and reveal how to build and/or create leverage in order to gain modifications and achieve an effective SaaS deal with Workday.

Wednesday, October 18, 2023 / 10:30 AM - 12:00 PM EDT

CIO Experience Workshop: Define Your Employment Value Proposition to Attract and Retain IT Talent (Exclusive to Midsize Enterprise Program)

CIOs at midsize enterprises need to define their IT employment value proposition (EVP) to attract and retain critical talent in a competitive market. Attend this workshop to complete exercises with peers and draft your organization's unique EVP.

Wednesday, October 18, 2023 / 10:30 AM - 12:00 PM EDT

CIO Experience Workshop: Delivering on Digital Transformation by Evolving the Culture of the Organization (Repeat)

Most organizations are striving to adapt their culture to accelerate their digital journey. This workshop will help to identify the necessary culture changes to ensure the team’s behaviors are well-aligned with the digital ambition of the enterprise.

Wednesday, October 18, 2023 / 10:30 AM - 12:00 PM EDT

CIO Experience Workshop: Jump-Start Your Innovation Journey With a Customizable Innovation Framework (Repeat)

In the digital era, business complexity and uncertainty are making innovation essential to success. Yet navigating the expanding landscape of innovation approaches can be intimidating. This workshop will introduce an innovation framework to design innovation roadmaps that deliver high-value business outcomes.

Wednesday, October 18, 2023 / 10:30 AM - 12:00 PM EDT

CIO Experience Workshop: Gamifying Cybersecurity — A Day in the Life of a Cyber Criminal 2.0 (Repeat)

Our popular "Life of a Cyber Criminal" experience is back with updated content. Designed for senior leaders, board members and business stakeholders, this "gamified" Cybersecurity experience is designed to demonstrate attack vectors and their potential business impacts with real-world scenarios. The experience will help leaders prioritize key actions/investments to secure their own enterprises.

Wednesday, October 18, 2023 / 10:30 AM - 12:00 PM EDT

CIO Experience Workshop: Creating an Adaptive Strategy (Repeat)

In an increasingly volatile and uncertain world, strategy can rapidly become out-of-date. To address this challenge, strategic planning must be adaptive. This workshop will help to accelerate the process of designing and building an adaptive approach to creating, reviewing and updating strategy.

Wednesday, October 18, 2023 / 11:30 AM - 12:00 PM EDT

Lenovo: Empowering Businesses to Thrive with Cutting-Edge Digital Workplace Solutions

IT has evolved to include responsibility for the employee experience, as well as the tech that powers efficiency, productivity, and success. In this session, learn how businesses challenged by dynamic work environments can leverage Digital Workplace Solutions to optimize people resources and drive business acceleration through tailored applications and tools that meet scalability, flexibility, and security expectations throughout an organization’s ecosystem.

Wednesday, October 18, 2023 / 11:30 AM - 12:00 PM EDT

Lumen: Busting The Myths Of NaaS

Andrew Dugan, EVP and CTO at Lumen, busts the myths of Network as a Service (NaaS), a disruptive technology that changes how network functionality is delivered and consumed. He explains the key features and benefits of true NaaS offerings, such as self-service, dynamic scaling and consumption-based billing, and how they differ from traditional network services. He also dispels the misconception that NaaS is nothing more than a managed service, a pricing scheme or a small business solution, and shows how it can scale to meet the needs of large enterprises with complex network infrastructures. ​

Wednesday, October 18, 2023 / 11:30 AM - 12:00 PM EDT

T-Mobile: Connectivity Beyond Boundaries - How 5G Private Networks Shape the Future Workforce

Amid rapid technological progress, 5G private networks are reshaping the future workforce. This session reviews real-world examples of the transformative potential. As businesses adapt to dynamic landscapes, the session uncovers how 5G private networks revolutionize work through seamless communication and enhanced collaboration. With unmatched speed and reliability, 5G connectivity can empower organizations to unlock productivity and innovation. Attendees will gain learn how 5G private networks are redefining work, propelling business into the future.

Wednesday, October 18, 2023 / 11:30 AM - 12:00 PM EDT

Workday: Nasdaq’s Finance Transformation: Innovating with Workday at Scale

Since pioneering electronic trading in 1971, Nasdaq has continued to lead with innovation, attracting high-growth tech firms and revolutionizing IPOs. To keep up with the pace of change, Nasdaq deployed Workday Financial Management and Workday Extend, achieving remarkable gains in productivity, automation, and cost savings. Eric Langheim, VP at Nasdaq, will share insights on ensuring global scalability of enterprise solutions amidst complexities like M&A. Join to learn from Nasdaq’s success in modernizing operations and embracing change with Workday platform capabilities.

Wednesday, October 18, 2023 / 11:30 AM - 12:00 PM EDT

AWS Thought Leadership: Generative AI Blueprint for Technology Leaders

How do you move from hype to substance with generative AI? That’s a key question that leaders need to answer if they want to prepare their organizations to adopt this transformational technology. In this session, hear from Archana Vemulapalli, AWS Director of Product Management for Database and AI, about how leaders can usher in a productive mindset, strategy, and toolset to translate the promise of generative AI into real business value. Learn how customers are successfully deploying generative AI now, and leave with practical information to help you develop a generative AI strategy that works for your company, including best practices for selecting use cases, responsible use, and more.

Wednesday, October 18, 2023 / 11:30 AM - 12:00 PM EDT

Zoom: Driving Impact with Empowering, Responsible and Flexible AI

AI has promised to change the way we work forever, but there are still challenges to overcome and questions to be answered.

AI solutions must be empowering, responsible and flexible. “Empowering” AI drives employee productivity gains and delivers higher-quality customer experiences. “Responsible” AI ensures that privacy, security, inclusion, trust and safety are core. “Flexible” AI gives customers choice in terms of models used.

Join Mahesh Ram, Zoom’s Head of AI Applications and Products, to learn more and to understand the impact AI will have across both employee and customer experiences.

Wednesday, October 18, 2023 / 11:30 AM - 12:00 PM EDT

IBM: Maximizing the Business Value of Hybrid and Multicloud with Finops

Organizations estimate as much as 32% of their cloud spend is wasted. Increased complexity from distributed applications and infrastructure has driven waste as development and spend is decentralized across teams. To maximize business value of hybrid and multicloud investments, organizations need to deliver continuous performance, invest in innovation, and have complete confidence that you are not spending a dollar more than you need. Learn how AI-driven insights can automate and operationalize FinOps, drive accountability and assure your applications continuously perform at the lowest cost.

Wednesday, October 18, 2023 / 11:30 AM - 12:00 PM EDT

Ardoq: Arch Insurance: Overcoming EA Disenchantments to Build & Align For Future Growth

76% of EA functions fail and resort to restart. Why? How do you eliminate the risk of being part of that statistic? Join us to hear how Arch Insurance learned from the past to shift its enterprise architecture mission from a sole focus on traditional governance to a strategic and innovative one. Learn ways to define business outcomes, target communications with stakeholders and leadership to elevate EA’s impact, realize your strategic goals, and foster innovation within the organization.

Wednesday, October 18, 2023 / 11:30 AM - 12:00 PM EDT

SAP: Learn How to Future-Proof Your Business with SAP Business AI

Join SAP thought leaders to uncover how SAP Business AI delivers a true system of intelligence. Your processes will become self-learning and your business outcomes optimized. Even now, SAP Business AI is embedded in your SAP applications to deliver relevant and reliable results, faster and with less effort.

Wednesday, October 18, 2023 / 11:30 AM - 12:00 PM EDT

ThreatLocker: Rubber Ducky Danger

Risk of data loss and operational disruption can stem from more than the ransomware in news headlines. Join for a live hacking demonstration of a common-looking USB device and discussion on physical and digital methods of control to minimize data exfiltration.

Wednesday, October 18, 2023 / 11:30 AM - 12:00 PM EDT

Okta: State of Zero Trust & How to Action Against Zero Trust with CISA ZT Maturity Model

The State of Zero Trust Security 2023 gathers together the thoughts of over 800 global IT and Security decision-makers. From media to retail, few industries and segments have been left unturned. We’ve seen Zero Trust shift from a plan of action to business as usual, with 61% of organizations having already deployed a Zero Trust initiative, up from 24% in 2021. That’s not the only significant change seen, as strong Identity Management has been prioritized as mission critical for 51% of organizations' Zero Trust strategy, up from 27% in 2022. Join to hear the top findings from this year’s report

Wednesday, October 18, 2023 / 11:30 AM - 12:00 PM EDT

Software AG: Will AI Survive the Hype Cycle in the Enterprise?

AI has been called a generational shift in computing technology but the hype is currently well ahead of the reality. CEOs frequently name drop the term but employees fear that AI will eliminate millions of jobs. So what is real and how will it impact the enterprise? Join Subhash Ramachandran, SVP Product Management, who will demystify the application of generative AI for Integration platforms and show how natural language based user experiences are the iPhone moment that knowledge workers have been waiting for to make them highly productive in their jobs.

Wednesday, October 18, 2023 / 11:30 AM - 12:15 PM EDT

CIO Boardroom : Generative AI in Business: Sharing Successes & Struggles Moderated by Stefanini

For 15 years, the face of Stefanini artificial intelligence, Sophie, has been enhancing user experiences and increasing productivity. But despite her many attractive attributes, Sophie’s most valuable quality is her ability to evolve. As the world changes, businesses will need to take a note out of Sophie’s book: adopting and adapting to new technology to remain competitive. In this session, join Stefanini’s CEO of North America and APAC, Spencer Gracias, and VP of Innovation, Fabio Caversan, for an open discussion on the benefits and challenges of the next big thing in tech: generative AI. 

Wednesday, October 18, 2023 / 11:30 AM - 12:15 PM EDT

Roundtable: Unlocking Government Potential with Blockchain, moderated by Ava Labs

Discuss how blockchain technologies already deliver tangible benefits to governments worldwide. This session will share a brief overview of the transformative 'Close As You Go' initiative, which Ava Labs and Deloitte co-implemented for the Federal Emergency Management Agency (FEMA), then open up for a roundtable discussion about the challenges governments face in adopting blockchain, and areas of success seen today.

Wednesday, October 18, 2023 / 11:30 AM - 12:15 PM EDT

CIO Boardroom: Maximize Business Outcomes with Transformative Innovation, moderated by Atlassian

As economic conditions, regulatory requirements, and customer and employee expectations shift, enterprises need to embrace the change and adapt quickly. What are some of the latest technological innovations that help enterprises pivot while still maintaining a competitive advantage? Discuss with your peers and Atlassian’s Head of Enterprise Technology in an intimate setting about trends and insights around open collaboration, cloud transformation and artificial intelligence.

Wednesday, October 18, 2023 / 12:00 PM - 02:15 PM EDT

Grab Lunch at a Meal Pavilion or on IT Xpo

Head to the Meal Pavilions or visit the IT Xpo Cafés for a bite to eat! After lunch, join us on IT Xpo for our Dessert Reception to engage with your peers, Gartner experts, and exhibitors while enjoying delicious food and beverages. Evaluate industry offerings that can move your business forward. Attend a stage session to see technology in action.

Wednesday, October 18, 2023 / 12:05 PM - 12:25 PM EDT

Hyperproof: Empowering Technology Development with Security in Mind from the Start

Security and development teams must work together to build secure and compliant technology, and competing goals between teams can make collaboration frustrating for both sides. Join AppLovin’s Jeremiah Kung and Hyperpoof’s Aidan Collins as they discuss best practices for developing products with cybersecurity and risk management infused from the start. They’ll highlight best practices for collaborating across teams to build scalable, compliant solutions and how to foster a culture of security across your organization.

Wednesday, October 18, 2023 / 12:05 PM - 12:25 PM EDT

OneReach.ai: Point Solutions vs Platforms - Navigating the First Wave of Gen AI

In the wake of ChatGPT, a frenzy of AI-enabled point solutions and bolt-ons are throwing enterprises off balance. Established vendors bolting on generative AI doesn’t amount to a strategy for their customers. Surfing the first wave of this technology demands deep understanding and architectural flexibility. Enterprises need a cognitive architecture for a modular approach, using the best solutions at any moment. Get ready for surfing lessons with Kevin Fredrick, Managing Partner with OneReach.ai—a conversational AI company with over a decade of experience in the industry.

Wednesday, October 18, 2023 / 12:05 PM - 12:25 PM EDT

Everbridge: Minimizing the Blast Radius of Disruptions

A change is committed, makes its way through your automated testing processes, and is approved and released into production. All of a sudden, there are reports of internal systems not working and your monitoring tools go haywire with alerts reporting service degradations and interruptions with systems that shouldn't have been impacted by this change. What in the world is happening?
Join us for a discussion on how Everbridge can help you identify each unique disruption, assemble the right response team, and quickly deliver insights to accelerate the resolution and minimize the blast radius.

Wednesday, October 18, 2023 / 12:05 PM - 12:25 PM EDT

Capsifi: Establishing your Operating Model as a Core Strategic Asset

The modern enterprise is in a state of constant transformation. Faced with unrelenting pressure to innovate & adapt to a continuously evolving digital landscape, competitive advantage is shifting to those organizations that can dynamically adjust & adapt their business operating models to capture & maintain market leadership. Operational agility has become essential to success; there is no room for slow & steady. This agile imperative demands a new integrated approach that breaks through siloed perspectives with holistic insights into the complex interdependencies of the business operation.

Wednesday, October 18, 2023 / 12:30 PM - 01:00 PM EDT

Applying the Fundamentals of Customer Experience

This session will cover the fundamentals of customer experience, including what customer experience is, getting your organization started on it, understanding your customers, and other topics. It will explain some of the key customer experience tools like personas and customer journey maps, and will illustrate “what good looks like” for them and others.

Wednesday, October 18, 2023 / 12:30 PM - 01:00 PM EDT

The End of Legacy IT

We’ve all heard that generative AI can re-code legacy languages into modern code. If so, should CIOs be planning for “The Great Re-Code” that will convert all technical debt into modern IT assets? Legacy IT is far more than just old, unsupported code. Generative AI and other technologies will have to provide many more pathways before CIOs can consider the end of legacy IT. Come join us to explore this future scenario!

Wednesday, October 18, 2023 / 12:30 PM - 01:00 PM EDT

How to Kickstart Platform Engineering in Your Organization

Product teams often use a disjointed collection of tools and struggle to navigate increasingly complex architectural choices and security requirements. Software engineering leaders must kickstart platform engineering to improve the developer experience and accelerate value delivery. We will describe this Gartner key strategic technology trend and give pragmatic steps to implement it in your organization.

Wednesday, October 18, 2023 / 12:30 PM - 01:00 PM EDT

Demystifying Zero Trust

Zero trust is a popular buzzword in the cybersecurity industry, but this is a confusing and misleading term. This presentation demystifies the concept and makes it relatable for everyone. Attendees will understand the origin of zero trust, get answers to some frequently asked questions by Gartner clients and understand how zero trust benefits them.

Wednesday, October 18, 2023 / 12:30 PM - 01:15 PM EDT

Roundtable: Cloud-to-Edge (Hybrid) Infrastructure and Cloud Adoption Trends in Midsize Enterprises (Exclusive to Midsize Enterprise Program)

The size and scale of the midsize enterprise (MSE) environment makes the adoption of infrastructure and use of cloud technologies, vendors and products universally beneficial. In this lightly facilitated interactive discussion, MSE CIOs and technology leaders can share their technology adoption strategies and tactics and the business, technical and operational reason behind their approach.

Wednesday, October 18, 2023 / 12:30 PM - 01:15 PM EDT

Ask the Expert: Deriving Value from Blockchain, Web3, NFTs and Crypto Technologies

Bring your questions to this interactive session, and learn from those posed by your peers, as we discuss how to get more value from blockchain, Web3, NFTs and crypto technologies.

Wednesday, October 18, 2023 / 12:30 PM - 01:15 PM EDT

Ask the Expert: Using OKRs, KPIs and ODMs for Maximum Impact (Repeat)

Highly effective CIOs take action to focus and align their IT teams to the important outcomes of their enterprise. Two methods stand out as the best practice: outcome driven metrics for operational performance and objectives and key results for strategic execution. Bring your questions to this interactive session, and learn from those posed by your peers, as we discuss what you need to adopt both in your enterprise.

Wednesday, October 18, 2023 / 12:30 PM - 01:15 PM EDT

Ask the Expert: So, You Want to Be an Ally

In our journey to becoming allies, we often encounter uncomfortable situations that challenge our perspectives and push us to grow. To foster a supportive and inclusive workplace environment, it is crucial that CIOs understand the concepts of allyship, microaggressions, and privilege. Bring your questions to this interactive session, and learn from those posed by your peers, as we discuss allyship and why CIOs need to focus on tangible efforts, rather than simply adopting a performative role.

Wednesday, October 18, 2023 / 12:30 PM - 01:15 PM EDT

Roundtable: Ransomware in K-12 — Recovery and Preparation for the Next Event

We know that the next cyber event is always just around the corner. You can join your peers in K-12 to talk about the actions you are taking to be prepared for the next incident. Roundtable discussions are facilitated and informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!

Wednesday, October 18, 2023 / 12:30 PM - 01:15 PM EDT

Ask the Expert: ChatGPT and Healthcare and Life Sciences — Understanding the Hype

LLMs like ChatGPT have demonstrated surprising and significant capabilities across industries and are likely to be a standard feature of consumer and enterprise technology experiences in just a few years. Within healthcare and life sciences, LLMs’ achievements in demonstrating medical knowledge, engaging patient questions with empathy and insight, and parsing complex administrative scenarios have been remarkable. Attend this session for a conversation on early insights from this fast-moving space.

Wednesday, October 18, 2023 / 12:30 PM - 01:15 PM EDT

Roundtable: Delivering Business Impact in Brazil With Generative AI

Join this interactive discussion (facilitated in Portuguese) about the opportunities that drive real business impact using generative AI. What sort of talent is required? How should you think about operating models? What are the use cases for success in the Brazilian market? Come prepared to share with your peers.

Wednesday, October 18, 2023 / 12:30 PM - 01:15 PM EDT

Automotive Manufacturing Peer Meetup: How are you Fostering a Culture of Innovation?

Join this Peer Meetup to discuss successes and failures in encouraging innovation and creativity to solve problems and drive change. What initiatives have worked for your organization? What has not? And what do you want to try next? Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Wednesday, October 18, 2023 / 12:30 PM - 01:15 PM EDT

Healthcare Providers Peer Meetup: How Are You Developing Your Organization's IT Talent?

All IT leaders must focus on maximizing talent to stay competitive and champion change. Join this Peer Meetup to share bright spots and challenges in identifying and developing IT talent and leaders in your organization. Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Wednesday, October 18, 2023 / 12:30 PM - 01:15 PM EDT

Insurance Peer Meetup: How Are You Communicating the Business Value of IT? (Repeat)

Join this Peer Meetup and share how you're telling or updating the 'story' of your IT strategy so business stakeholders better understand IT contributions to real business success and outcomes. Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Wednesday, October 18, 2023 / 12:30 PM - 01:15 PM EDT

LQBTQ+ Peer Meetup: Leading with Pride

Being a leader today means fostering a culture where all employees can bring their authentic selves to work in an environment that is positive and inclusive. Join this conversation with peers to discuss your experiences in showing up with pride, allyship, and how you hope to shape the future of LGBTQ+ representation as a tech leader. Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. This Peer Meetup is open to ALL attendees, no matter their background and identity. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Wednesday, October 18, 2023 / 12:30 PM - 01:45 PM EDT

CIO Experience Lunch: The Geek Way: The Radical Mindset that Drives Extraordinary Results

Join us as New York Times bestselling author Andrew McAfee tackles a fundamental question: why do some organizations perform so well in uncertain, fast-changing environments? McAfee's answer is that these organization have created a new culture based on four great geek norms: science, ownership, speed, and openness. Learn the science behind its success and how the geek way can be used by anyone to stay well ahead of the competition. This presentation will change and ground your thinking around building healthy, high-performing organizations, empower yourself with the proper thinking and tools that will fuel innovation and allow you to seize opportunities.

Lunch service will begin at 12:30 pm; our speaker, Andrew McAfee, will present from 1:00 pm - 1:45 pm.

Wednesday, October 18, 2023 / 01:15 PM - 01:35 PM EDT

Databricks: Simplify Your Data + AI

Learn how to unify and govern your data, analytics and AI on the Databricks Lakehouse platform. You’ll hear about real world applications for generative AI/ LLMs and how to implement strategies to scale your business.

Wednesday, October 18, 2023 / 01:15 PM - 01:35 PM EDT

Palisade Compliance: Oracle’s New Audit Tactics: From Java to Database To Cloud

Oracle has a long history of using audits to increase your costs and lock you in. Recently, Oracle has taken their audit strategy to a new level. New tactics around Java, database, and cloud may surprise you. Every company using Java now has an Oracle problem to manage.

In this session we discuss how Oracle revamped their audits across their entire program stack, how companies who are not prepared are getting hit with large and unbudgeted penalties, and how companies are proactively preparing for Oracle's approach. Find out what you can do today to limit your risks and maintain your freedom.

Wednesday, October 18, 2023 / 01:15 PM - 01:35 PM EDT

Kore.ai: The Future is Near A Roadmap for Deploying Generative and Conversational AI

Generative & Conversational AI is reshaping enterprises and the world, driving a $4+ Trillion impact across diverse applications. Enterprise leaders grapple with rapid change, seeking a roadmap for responsible deployment benefiting customers and employees. Join us to gain insights from industry experts and Kore.ai customers. Discover success stories and prepare for the next 12-24 months. In this session, you will: Stay updated on cutting-edge Generative AI trends - Prioritize high-value use cases for immediate impact - Receive a roadmap for responsible adoption of future AI innovations.

Wednesday, October 18, 2023 / 01:15 PM - 01:35 PM EDT

Netskope: The Most Important Shift for Cybersecurity in a Generation

We live in a world where everything is hybrid. The blend between personal, corporate, private & public is ever-changing and presents us with new challenges. This has increased and complicated the attack surface; the pressure to converge tools and do “more with less” is at peak levels. We must meet this watershed moment with the right team, plans, and technology.
Learn how to build an effective plan for change without adding to the chaos, what consolidation approaches save money without sacrificing security, and use cases that deliver immediate value & efficiency while improving user experience

Wednesday, October 18, 2023 / 01:45 PM - 02:05 PM EDT

ControlUp: Fewer Tickets, Closed Faster, A Better Desktop Experience Today

IT organizations struggle with troubleshooting complex workspaces, a barrage of support tickets, and flat budgets. ControlUp’s Digital Employee Experience platform helps IT resolve issues faster, prevent tickets, and reduce spend. ControlUp minimizes the complexity of troubleshooting with context-rich data and reporting, proactively identifies problems while automating solutions before tickets are submitted, and consolidates tools into a single, easy-to-use SaaS application. Join our session at the ITXPO Theater to learn more about how ControlUp can help deliver a better desktop experience.

Wednesday, October 18, 2023 / 01:45 PM - 02:05 PM EDT

Denodo: How DaVita Leverages the Power of Data to Enhance the Patient Experience

As a leading kidney care provider in North America, DaVita is focused on improving clinical outcomes for the 200,000 patients it serves each year. Leveraging Denodo’s Logical Data Fabric as part of a strategic initiative to reinvent the organization’s core clinical documentation system, DaVita is proactively utilizing data to identify and address key trends that can help improve a patient’s quality of life. Learn how DaVita and Denodo established a centralized data consumption layer, and insulated data consumers from underlying changes during DaVita’s multi-year data transformation journey.

Wednesday, October 18, 2023 / 01:45 PM - 02:05 PM EDT

Spinnaker Support: How Igloo Products Expanded Staff and Increased Efficiency Without Increasing Costs

Dive into Igloo Product’s transformation journey where we explore the pivotal role of strategic budget reallocation fueled by third-party software support savings. Greg Smith, VP of IT & Strategic Initiatives at Igloo and Iain Saunderson, CTO of Spinnaker Support will discuss the secrets behind their success story. This includes how Igloo drives innovation while optimizing their resources and achieves budget efficiency. This conversation promises to provide actionable insights and inspiration for businesses seeking to harness the full potential of their IT budgets to fuel growth and innovation

Wednesday, October 18, 2023 / 01:45 PM - 02:05 PM EDT

LogicMonitor: Delivering Observability Intelligence for a Hybrid World

In this session, we’ll explore the unique requirements hybrid IT creates. Then we’ll show how LogicMonitor takes a different approach to observability intelligence, and how our customers improve their observability. You’ll leave with new perspectives on critical capabilities for observability for your IT organization.

Wednesday, October 18, 2023 / 01:45 PM - 02:05 PM EDT

Own: Protect your Future: Adress Hidden Risks to Business Resiliency in Your SaaS Data

In an uncertain economy, driving innovation, minimizing risk, and performing to plan are essential. Failure to protect your data can put business continuity, compliance, brand, performance, and your organization’s future at risk.
In this session, learn where SaaS vendors' responsibilities to protect data end, and where yours begin. Discover why mission-critical data in applications like Salesforce, ServiceNow, and Microsoft Dynamics, must be protected with proactive initiatives like backing-up, archiving, and security posture management, to ensure a strong foundation for digital transformation

Wednesday, October 18, 2023 / 02:15 PM - 02:35 PM EDT

The Quantum Economy: Seizing Tomorrow’s Opportunity — Today!

From discovering drugs faster to hyperefficient supply chains and beyond, the coming quantum revolution will transform your industries. The intimidatingly complex quantum technology sector could be the next source of economic prosperity and transformation. Learn the future directions of quantum technology, and what you must do to create value from emerging quantum opportunities.

Wednesday, October 18, 2023 / 02:15 PM - 02:45 PM EDT

CIO Panel: Overcoming Diversity Challenges — Getting to CIO and Beyond

Diversity challenges come in many forms. Issues of race, color, creed, sex, and sexual orientation are at the forefront of organizations. However, CIOs can face many other diversity challenges, such as building a diverse culture and teams with diverse skill sets. How to prioritize and act on all these challenges? This session, presented in collaboration with Hispanic Technology Executive Council (HITEC) and Information Technology Senior Management Forum (ITSMF), features a panel of CIOs that will provide their views on these challenges and much more.

Wednesday, October 18, 2023 / 02:15 PM - 02:45 PM EDT

A CIO's Guide to Low-Code Success

Modern application technologies such as low code, RPA, ChatGPT and other AI tools are making it difficult for CIOs to manage enterprise IT data and information systems. In this session, you will learn how to proactively manage these new technology initiatives with IT; track and monitor deployed solutions; and create control points to protect data security and create new norms for segregation of duty.

Wednesday, October 18, 2023 / 02:15 PM - 02:45 PM EDT

How CIOs Can Stop the Declining Number of Women in IT Leadership: Lessons From the Careers of Women CIOs

Post pandemic shifts have undermined recent progress of representation of women in IT leadership positions. In this session, we use proprietary data from women CIOs to surface common challenges that impede women’s advancement to senior leadership roles and offer practical ideas that you can immediately implement to diversify the IT leadership bench and positively influence your corporate culture.

Wednesday, October 18, 2023 / 02:15 PM - 02:45 PM EDT

Maverick Research: The (Far) Future According to Maverick

A new presentation format and already an IT Symposium classic. Join us for this highly provocative session as we discuss our boldest predictions. You can't lose. Either gain a new perspective and change course, or discard it and move on with new conviction.

Wednesday, October 18, 2023 / 02:15 PM - 02:45 PM EDT

Pitfalls to Avoid in CIOs’ Strategic Cost Optimization Efforts

CIOs continue to experience cost pressures due to their geography or global pressures. This session provides new insights into the pitfalls mature organizations avoid and how they optimize their costs more effectively. Select the second file in Conference Materials for quick and easy access to the Gartner Rapid IT Budget Benchmark tool.

Wednesday, October 18, 2023 / 02:15 PM - 02:45 PM EDT

Recipes for AI Maturity Learned From Known Successes and Mistakes

How can organizations increase their AI maturity level, find the next best actions and avoid common mistakes? Use Gartner AI maturity model and insights to accelerate and optimize your AI strategy and implementations, reduce risk, and get to scalability quicker in AI programs. Learn how advancing AI maturity is beneficial for the AI teams and for the business.

Wednesday, October 18, 2023 / 02:15 PM - 02:45 PM EDT

7 Disruptions You Might Not See Coming: 2023-2028

Disruptions are fundamental shifts in something, which create lasting change that does not tend to die away unless disrupted by something else. CIOs must embrace the notion that disruption will continue and become more frequent. This will decide who leads and who follows. This presentation examines seven disruptions that are closer than you might think and should be on the CIO's strategic radar.

Wednesday, October 18, 2023 / 02:15 PM - 02:45 PM EDT

A Net Zero Roadmap for Sustainable IT

Most current sustainable IT programs represent a great start, but are barely scratching the surface of getting close to net zero. CIOs in enterprises with big sustainability ambitions will need to significantly up their game in order to achieve net zero in IT and likewise act in support of the wider enterprise. This presentation will guide you through upping your game to net zero.

Wednesday, October 18, 2023 / 02:15 PM - 02:45 PM EDT

Top Trends Impacting Infrastructure and Operations

I&O leaders have little time, skills and budget to track emerging trends, and the full impact of those on infrastructure and operations. I&O leaders should use this research to identify which of the top trends are most likely to impact their organization and implement effective tactics to respond. Trends to be covered relate to both infrastructure and operational issues.

Wednesday, October 18, 2023 / 02:15 PM - 02:45 PM EDT

Executive Leadership Frameworks to Help CIOs Lead Upward and Across

One of the greatest challenges for any executive, including CIOs, is leading up to influence the CEO, and across with other C-level peers. Leadership and decision frameworks can help improve executive influence and accelerate high-quality executive decision making. This session will focus on some of the most powerful leadership frameworks and how CIOs can use them.

Wednesday, October 18, 2023 / 02:15 PM - 02:45 PM EDT

Outliers to Orthodoxy: Learn From Outliers to Transform IT Organizational Models

The session explores how some radically different organizational models are challenging the status quo by competing in a different way; how some of the ideas deployed by outliers could become the new orthodox. What can CIOs do to meet the challenge of a rapidly evolving business landscape? Perhaps by drawing inspiration from these outliers to unlock greater organizational agility.

Wednesday, October 18, 2023 / 02:15 PM - 02:45 PM EDT

Crossroads: Will Generative AI Disrupt Most Industries in This Decade?

Recent breakthroughs in generative AI are truly impressive. But will it create a new dividing line between winners and losers in industries, or will it level the playing field? Join us as Gartner experts consider, discuss and debate two sides of this timely and provocative question.

Wednesday, October 18, 2023 / 02:15 PM - 03:00 PM EDT

Ask the Expert: IT Strategy for Midsize Enterprises (Exclusive to Midsize Enterprise Program)

The perception of strategic planning as a complex and time-consuming exercise makes midsize enterprise CIOs respond operationally to business demands. Bring your questions, and learn from those posed by your peers, to this interactive session. Solve your doubts around IT strategic planning, and jump-start the creation of your strategy.

Wednesday, October 18, 2023 / 02:15 PM - 03:00 PM EDT

Ask the Expert: Creating an IT Learning Culture

In today's fiercely competitive job market, acquiring IT skills remains challenging, making it imperative to quickly upskill IT employees. However, learning must be part of the job, not time away from it. Bring your questions to this interactive session, and learn from those posed by your peers, as we discuss how to develop a culture of learning to remain adaptable in the face of talent challenges.

Wednesday, October 18, 2023 / 02:15 PM - 03:00 PM EDT

Ask the Expert: Higher Education — How Composable Are You?

The need to support a resilient and future-proof enterprise requires universities and colleges to adopt a modernization approach that merges dynamic business needs with a dynamic technology architecture and application strategy. Bring your questions to this interactive session and learn from those posed by your peers, on how to address your institution's business needs and deliver new capabilities.

Wednesday, October 18, 2023 / 02:15 PM - 03:00 PM EDT

Roundtable: Supply Chain Resiliency in Manufacturing

Manufacturing leaders understand how global events and financial headwinds tested the resiliency of their supply chains. Please join your peers to discuss how you have navigated this volatile environment to create resiliency in your supply chains. Roundtable discussions are facilitated and informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!

Wednesday, October 18, 2023 / 02:15 PM - 03:00 PM EDT

Roundtable: Disruptive Impact of Emerging Technology Including Generative AI Within Financial Services (Repeat)

Financial Services executives are facing increased disruption from emerging technologies such as generative AI, blockchain, quantum computing and many more. Join your peers for a discussion on reality vs. hype, emerging regulations, consortiums and ecosystems. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!

Wednesday, October 18, 2023 / 02:15 PM - 03:00 PM EDT

Roundtable: Implementing Zero Trust in Federal Government

Zero trust is the biggest transformation in cybersecurity in the federal govt. in decades, but it can be challenging for CIOs, CTOs, CISOs and their staff since it requires “unlearning” 25 years of cybersecurity architecture, philosophies and practices. Join this facilitated discussion and share your zero-trust journey. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers.

Wednesday, October 18, 2023 / 02:15 PM - 03:00 PM EDT

Ask the Expert: Why Should You Adopt Strategic Portfolio Management Now?

CIOs, business leaders and strategic portfolio leaders who partner and promote strategic portfolio management (SPM) can adapt their investment strategies at scale. Bring your questions to this interactive session and learn from those posed by your peers as we discuss how a powerful SPM capability enables enterprises to manage investment risk, pivot investments in unstable business climates, and provide solid strategy-to-execution alignment.

Wednesday, October 18, 2023 / 02:15 PM - 03:00 PM EDT

Energy & Utilities Peer Meetup: How Are You Communicating the Business Value of IT?

Join this Peer Meetup and share how you're telling or updating the 'story' of your IT strategy so business stakeholders better understand IT contributions to real business success and outcomes. Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Wednesday, October 18, 2023 / 02:15 PM - 03:00 PM EDT

K-12 Education Peer Meetup: How Are You Creating New Value in Your Organization?

Join this Peer Meetup to discuss the trials, experiments, and hypotheses of creating new value in Education through IT. Where have you succeeded in creating value? Where would you like to go next? Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Wednesday, October 18, 2023 / 02:15 PM - 03:00 PM EDT

Life Sciences Peer Meetup: How Are You Fostering a Culture of Innovation?

Join this Peer Meetup to discuss successes and failures in encouraging innovation and creativity to solve problems and drive change. What initiatives have worked for your organization? What has not? And what do you want to try next? Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you..

Wednesday, October 18, 2023 / 02:15 PM - 03:00 PM EDT

State & Local Government Peer Meetup: How Are You Competing for Talent?

The competition for talent is real, especially in the public sector where salary isn't always a lever you can pull. Join this Peer Meetup to discuss how you're competiting in the labor marketplace and attracting fresh talent, especially among younger generations. Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Wednesday, October 18, 2023 / 02:15 PM - 03:00 PM EDT

Ask the Expert: CIO and Technology Executive Agenda for 2024 (Repeat)

This interactive discussion serves as a follow up to the Signature Series session, CIO and Technology Executive Agenda for 2024, presented earlier in the agenda. Come prepared to ask questions, and learn from those posed by your peers, regarding the findings from Gartner's CIO and Technology Executive survey as revealed this week at IT Symposium/Xpo.

Wednesday, October 18, 2023 / 02:15 PM - 03:15 PM EDT

Contract Negotiation Clinic: Microsoft (Repeat)

For many organizations, Microsoft is one of the largest spend IT vendors and is used by most organizations. As Microsoft is continually changing terms, products, and pricing, customers find contract negotiations and renewals challenging. This interactive clinic will provide advice on the major licensing changes, how to create leverage and how to plan effectively for Enterprise Agreement renewals.

Wednesday, October 18, 2023 / 02:15 PM - 03:15 PM EDT

Contract Negotiation Clinic: Software as a Service (Repeat)

SaaS delivery adoption continues, while many struggle to negotiate balanced contracts. This practical interactive clinic explains how to negotiate an optimal SaaS deal. Attend this session to learn the trends in SaaS contracting, how to identify and control hidden costs and what opportunities or risks lurk within SaaS agreements and how to achieve a more customer friendly deal.

Wednesday, October 18, 2023 / 02:15 PM - 03:45 PM EDT

Women CIO Workshop: She Say, He Say, But What Should They Say About Allyship

This workshop will focus on how women can find allies and get the most out of any ally relationship. Allies can help create more opportunities for people in tech. This session will focus on both how to be a great ally and gain great allies in the workplace.

Wednesday, October 18, 2023 / 02:15 PM - 03:45 PM EDT

CIO Experience Workshop: Jump-Start Your Innovation Journey With a Customizable Innovation Framework (Repeat)

In the digital era, business complexity and uncertainty are making innovation essential to success. Yet navigating the expanding landscape of innovation approaches can be intimidating. This workshop will introduce an innovation framework to design innovation roadmaps that deliver high-value business outcomes.

Wednesday, October 18, 2023 / 02:15 PM - 03:45 PM EDT

CIO Experience Workshop: Using Storytelling to Improve Stakeholder Management (Repeat)

Storytelling not only helps CIOs communicate their ideas better to key stakeholders, but it can also help formulate them. Success in digital business requires an updated approach to strategy and a higher demand for strategic thinking. This workshop will introduce you to how to develop a compelling story by knowing your audience and what drives and motivates them.

Wednesday, October 18, 2023 / 02:15 PM - 03:45 PM EDT

CIO Experience Workshop: Gamifying Cybersecurity — A Day in the Life of a Cyber Criminal 2.0 (Repeat)

Our popular "Life of a Cyber Criminal" experience is back with updated content. Designed for senior leaders, board members and business stakeholders, this "gamified" Cybersecurity experience is designed to demonstrate attack vectors and their potential business impacts with real-world scenarios. The experience will help leaders prioritize key actions/investments to secure their own enterprises.

Wednesday, October 18, 2023 / 02:15 PM - 03:45 PM EDT

CIO Experience Workshop: Project-Product Fusion — Taking the Next Step in Evolving Your Operating Model (Repeat)

The IT operating model is made up of a number of key facets that need to evolve together as you mature I&T to support Digital Transformation. This workshop will enable you to assess your current enterprises’ I&T operating model maturity and receive a set of tactics tailored to design, implement and evolve their I&T operating model components to the next level.

Wednesday, October 18, 2023 / 02:15 PM - 03:45 PM EDT

CIO Experience Leadership Exchange: The Future of the IT Organization

This highly interactive, discussion-based session explores the future of the IT organization. Many CIOs see the democratization of digital delivery as an existential threat to their organization. However, sharing technology leadership responsibility with CxO peers is an opportunity to redefine ITs mission. Join peers for a unique opportunity to share experiences and best practices.

Wednesday, October 18, 2023 / 02:15 PM - 04:15 PM EDT

Research Discussion: Amplify Business-Led Technology Innovation

With business teams more involved in technology innovation (TI) and developing solutions autonomously, TI leaders struggle with their management approach. While leaders can leverage business-led innovation as a force multiplier, they also face challenges to effectively manage the TI portfolio. This interactive session features insights from new best-practice case studies on approaches to supporting innovation and results from our latest TI benchmarking survey. Participants can connect with peers through live conversation and polling facilitated by a Gartner expert. This session is recommended for Heads of EA and/or Technology Innovation leaders.

Wednesday, October 18, 2023 / 03:00 PM - 03:45 PM EDT

Women in ITea

Enjoy a spot of tea at the Boardwalk, where Women in IT and allies can network while enjoying hot and cold tea along with afternoon snacks. This event has the perfect backdrop for making new connections and continuing conversations.

Wednesday, October 18, 2023 / 03:15 PM - 03:45 PM EDT

C1: Innovation and Data: Unleash the Power of Generative AI and Data Analytics

See beyond the ordinary of Chat GPT / Generative AI. As a solution provider, we’ve cracked the code on the helpfulness of innovation, while at the same time governing it to meet the needs of the business. The amount of data is almost incomprehensible, BUT data is the new gold, and the analytics driving it can determine your success in streamlining operations and satisfying your customers and employees. Learn how C1 helps guide companies through deployments, scale, and provide financial returns.

Wednesday, October 18, 2023 / 03:15 PM - 03:45 PM EDT

Talkdesk: Supercharge Contact Center Efficiency With Generative AI

The dawn of generative AI is driving a fundamental paradigm shift for businesses by rapidly expanding what's possible and accelerating enterprise adoption. In the contact center, generative AI can unlock the potential to automate complex customer use cases and significantly improve the quality of self-service conversations.
Join CK Kannan, Chief Product & Engineering Officer, and Ken Cohen, SVP Sales, Exec. Bus. Dev. & Rev. Growth at JK Moving to learn how they increased sales conversion rate by 26% and reduced average handle time by 14% using Talkdesk's generative AI-powered contact center.

Wednesday, October 18, 2023 / 03:15 PM - 03:45 PM EDT

Salesforce: Experience the Future of AI and Hyperautomation

MuleSoft’s hyperautomation platform brings together AI with best-in-class integration, automation, and API management to transform employee and customer experiences. Explore how to create business processes that connect data at hyperspeed across any system or department to increase operational efficiency using tools like next-gen integrations, generative AI, and low-code composition.

Wednesday, October 18, 2023 / 03:15 PM - 03:45 PM EDT

IBM: From Coding to Customer Care: Generative AI's Impact on Enterprise

Today 64% of CEOs say they face significant pressure from investors, creditors, and lenders to accelerate adoption of generative AI. But there is a great deal of confusion about where and how generative AI will drive the greatest value for enterprise. Explore how generative AI is creating value for clients today through three high-impact use cases: customer service, application modernization and talent.

Wednesday, October 18, 2023 / 03:15 PM - 03:45 PM EDT

Brasil IT+: Humanizing AI in Health by ilegra & Trustable AI Usage in Clinical Reasoning by Sofya

Explore with ilegra the relationship between AI and genuine human-centric needs in healthcare, using practical data within AI implementations that transcend the hype, bring results, and are pivotal to transform the theoretical competitive edge into reality; Sofya will illustrate the use of AI to develop explainable and trustable clinical reasoning, adopting transparent algorithms to foster confidence among medical professionals.

Wednesday, October 18, 2023 / 03:15 PM - 03:45 PM EDT

ServiceNow: Driving Digital Transformation: Unleash Business Value of ITAM in Evolving Landscape

In this session, join ServiceNow experts in a discussion on the crucial role of ITAM in driving business value and its impact on digital transformation. Discover how organizations can leverage robust asset management practices to maximize business value, enhance security posture, align with Environmental, Social, and Governance (ESG) goals, streamline operations through automation, and inform more strategic cloud FinOps. Join us to gain actionable strategies and best practices for successful digital transformation in today's dynamic business landscape.

Wednesday, October 18, 2023 / 03:15 PM - 03:45 PM EDT

ThreatLocker Thought Leadership: The Purpose and Future of Endpoint Security

The plethora of security vendors operating in the increasingly expanding marketplace can be overwhelming. With so many options, it's easy to be distracted with the latest, greatest, shiny tool. Join Danny Jenkins for a deep dive into the purpose of cybersecurity and how you can use that to your operational advantage today to serve you well into the future.

Wednesday, October 18, 2023 / 03:15 PM - 04:00 PM EDT

Roundtable: Technology is Complex. Progress Doesn't Have to Be, moderated by Kyndryl

Every enterprise leader wants to simplify and integrate sprawling technology estates, but most struggle to make meaningful progress. What are successful CXOs doing to streamline their digital business transformations? Join Adeel Sayeed, Vice President of Technology Consulting and Michael Moesman, Senior Vice President, Delivery Leadership at Kyndryl to discover the ways to simplify, accelerate and extend the impact of technology across your organization. Ideate with peers about how you can apply these strategies to your organization and build a culture of continuous progress and innovation.

Wednesday, October 18, 2023 / 03:15 PM - 04:00 PM EDT

CIO Boardroom: Leverage AI Automation to Improve ServiceOps and Eliminate Business Impacts, moderated by Everbridge

IT Organizations must deliver innovation expediently to stay competitive and ensure the availability of business services. In this session, we discuss how our clients leverage “automation first” to resolve IT issues. Join us to gain insights into how our Digital Operations platform can help minimize the impact of IT service disruptions using AI Automation.
Key learnings:
•Strategies to eliminate or reduce impacts to business services
•How to leverage advanced automation to reduce response times and increase operational resilience
•Real-world success stories from organizations across industries

Wednesday, October 18, 2023 / 03:15 PM - 04:00 PM EDT

CIO Boardroom: Look Beyond the CPU - Accelerate Your Infrastructure, moderated by AMD

CIO's are constantly under pressure to evaluate new, faster, and, more efficient server platforms but the reality is that modern data centers require scale and security capabilities that can’t be delivered by CPUs alone. For many workloads, such as AI/ML, financial trading, virtualization, real-time analytics and more, accelerators are required to maximize application performance. This session will help CIOs identify and understand opportunities to accelerate your infrastructure and applications, delivering greater efficiency and better service to your business.

Wednesday, October 18, 2023 / 03:45 PM - 04:15 PM EDT

Refreshment Break

Join us for refreshments in a brief break between sessions.

Wednesday, October 18, 2023 / 04:15 PM - 04:35 PM EDT

Hype Cycle for Oil and Gas

Oil, gas and energy companies are expanding the scale and scope of digital innovations to drive efficiency, transform operations and diversify revenue. Facing pressure to get more from lean resources, CIOs can use this Hype Cycle to align their technology investments with strategic business goals.

Wednesday, October 18, 2023 / 04:15 PM - 04:35 PM EDT

Hype Cycle for Utility IT

Utilities must leverage digital innovations and embed AI to improve business efficiency, transform operations to include beyond the meter to diversify revenue. Facing pressure to get more from lean resources, CIOs can use this Hype Cycle to align their technology investments to support critical capabilities that execute on strategic business goals.

Wednesday, October 18, 2023 / 04:15 PM - 04:35 PM EDT

Magic Quadrant for Digital Experience Platforms

Digital experience platforms (DXPs) continue to be the digital foundation for any organization managing customer experiences and digital experiences. They are used to deliver a wide array of personalized and optimized digital experiences to various audiences across multiple touchpoints in the customer journey. This session details the most recent Magic Quadrant and the positioning of providers in the market.

Wednesday, October 18, 2023 / 04:15 PM - 04:45 PM EDT

Steps for Democratization of Digital Delivery

Democratization of digital delivery across the enterprise is proven to yield the best business outcomes. CIOs cannot democratize it alone. It is a C-Suite effort. CIOs have the opportunity and the responsibility to become the influential catalysts who make it happen. In this session we show the steps.

Wednesday, October 18, 2023 / 04:15 PM - 04:45 PM EDT

How to Value Artificial Intelligence for Your Organization

AI is imperative but it's also challenging to assign a value to it. Resource costs it consumes are unique and return on employing it demands new ways of calculating what it can offer to a business. Learn how to marry traditional calculations of ROI with the need to grow AI mastery in your organization.

Wednesday, October 18, 2023 / 04:15 PM - 04:45 PM EDT

Leadership Vision for the Midsize Enterprise Technology Leader

Midsize enterprise technology leaders must develop a holistic forward-looking vision that is secure, cost-effective, and resilient yet adaptive to business demands. In this session, we identify the trends and challenges impacting midsize enterprises and the actions to optimize operations and maximize their capacity for growth and transformation.

Wednesday, October 18, 2023 / 04:15 PM - 04:45 PM EDT

Powering Productivity: 5 Ways CIOs Can Boost IT Employee Output and Well-Being

This data-driven session unveils IT employees’ top drivers of productivity that are not currently being fulfilled. It provides 5 practical CIO actions that boost IT productivity without piling more work and more hours on employees. While the focus is on improving IT employee and team productivity, CIOs can also use the blueprint to impact knowledge worker productivity across the enterprise.

Wednesday, October 18, 2023 / 04:15 PM - 04:45 PM EDT

Unlock Strategy Execution Success Through Your IT and Enterprise Operating Models

Constantly evolving strategic priorities requires CIOs to balance execution across the IT and enterprise operating models. To leverage execution success, CIOs need to understand dependencies between operating models, clarify capabilities and influence engagement. This session will help all leaders understand how these operating models connect to orchestrate operational success.

Wednesday, October 18, 2023 / 04:15 PM - 04:45 PM EDT

Government: Get AI Right, or Fail, in a Post Digital Era

Governments must mature their approach to AI. Getting assurance, ethics and engineering of AI right is essential to any CIOs success with AI, but in government failure can have catastrophic impacts on society. This session will provide the key actions that government CIOs must take to get AI right.

Wednesday, October 18, 2023 / 04:15 PM - 04:45 PM EDT

Healthcare and Life Sciences: From Surviving to Thriving in the New Health Data Economy

Healthcare and life science leaders face growing uncertainty and industry pressures from consumer engagement to financial headwinds. Insights are the currency of successful digital businesses. Attend this session to understand new value propositions for advancing interoperability and data sharing and learn about the foundations for success.

Wednesday, October 18, 2023 / 04:15 PM - 04:45 PM EDT

Higher Education: How to Use Analytics to Show the Business Value of IT

This session discusses how to leverage analytics to implement and measure your higher education IT strategy and ensure delivery against mission-critical business priorities.

Wednesday, October 18, 2023 / 04:15 PM - 04:45 PM EDT

Insurance: The Pathway From Automation to the Autonomous Insurer

The rate of automation in insurance is high already. Focusing solely on efficiency will not meet the business objectives the industry needs in the future. Insurers need to focus on enabling autonomous processing in order to compete. This presentation will present a roadmap to becoming an autonomous insurer by leveraging advanced analytics, event technology, IoT and process-centric design for complex business processes.

Wednesday, October 18, 2023 / 04:15 PM - 04:45 PM EDT

Manufacturing: The Future of The CIO Role

The CIO's role in manufacturing is positioned to become more important to operations, engineering and customer experience as the need for technology to be core the business increases. The role is changing, so how can manufacturing CIOs elevate their position no matter where their organization is in digital maturity? We can show you how to take advantage of the change that is coming.

Wednesday, October 18, 2023 / 04:15 PM - 04:45 PM EDT

How Banks Should Prepare for the Generative-AI-Driven Future

ChatGPT, Google Bard and other large language models have ushered in a new era and interest is skyrocketing. Banks are at the forefront of adoption, investigating a wide array of applications for generative-AI-enabled tools. But questions abound for banks, especially when it comes to privacy, risk, and internal policies around GenAI tool usage. This session will explore how banks can shape a differentiated, revenue-generating GenAI strategy and how to accelerate enterprise adoption.

Wednesday, October 18, 2023 / 04:15 PM - 04:45 PM EDT

4 Scenarios CIOs Need to Know Now About Generative AI and Cybersecurity

GenerativeAI is already changing things faster than most enterprises can keep up. While nobody can credibly predict a future evolving this quickly, Gartner's leading experts have developed four Scenarios that every CIO needs on their radar in regard to Generative AI, Cybersecurity and Digital Risk.

Wednesday, October 18, 2023 / 04:15 PM - 05:00 PM EDT

Women CIO Roundtable: A Woman’s Guide to Navigating the Path to Acquiring a Seat on a Board

Over the past few years, board opportunities for women, as well as for underrepresented minorities and younger people, have increased. Join in the conversation and hear proven approaches to exploring opportunities that could jump-start your efforts that lead to board membership.

Wednesday, October 18, 2023 / 04:15 PM - 05:00 PM EDT

Ask the Expert: Strategic Cost Optimization

This session will explore the concept of strategic cost optimization, what it is and how it is different that reactive cost cutting. We will discuss building a proactive approach to cost reduction, resource optimization and value-based investment. Bring your questions about best practices, available research and supporting tools that can help CIOs and their teams strategically optimize technology spend.

Wednesday, October 18, 2023 / 04:15 PM - 05:00 PM EDT

Roundtable: Unified Commerce Anchored by Point-of-Sale

How have you transformed the store experience to meet the demands of unified commerce? Join this facilitated discussion focused on the unified commerce journey and how you and your peers have delivered technology, people and process to meet that challenge. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!

Wednesday, October 18, 2023 / 04:15 PM - 05:00 PM EDT

Ask the Expert: Applying Cloud-Native, Multicloud and Other Key Principles to Your Cloud Strategy

New concepts, such as cloud-native and multicloud, are increasingly showing up as principles in organizations’ cloud strategies. They can be instrumental in unlocking the power of the cloud but can also further confuse IT leaders. Bring your questions to this interactive session and learn from those posed by your peers as we examine their role in formulating pragmatic cloud strategies.

Wednesday, October 18, 2023 / 04:15 PM - 05:00 PM EDT

CIO Experience Roundtable: The Role of the CIO in Managing the Use of Generative AI in an Organization (Repeat)

Beyond the media hype, CIOs need to know how AI factors into business value, risk, talent, and investment priorities and what is on the horizon. In this fast-evolving space, what have you done to help your organization? Roundtable discussions are lightly facilitated and informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!

Wednesday, October 18, 2023 / 04:15 PM - 05:00 PM EDT

Ask the Expert: Attracting and Integrating Neurodiverse Talent

Between 15 to 20% of the world's population is neurodivergent. Attracting and integrating neurodiverse talent can help executive leaders find talent with key skills, improve retention and maximize the productivity and innovation of their teams. Join this session to learn and discuss how to build neurodiversity inclusion to maximize your most valuable business outcomes.

Wednesday, October 18, 2023 / 04:15 PM - 05:00 PM EDT

Retail Peer Meetup: What's Driving the Security Conversation at Your Organization?

Join this Peer Meetup and share what’s driving the reactive and proactive security discussions in your organization. What is the most urgent, and what is the most effective? Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation, to build relationships and solve business problems together. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Wednesday, October 18, 2023 / 04:15 PM - 05:00 PM EDT

Ask the Expert: The Advantages and Limitations of Open AI (ChatGPT) and Other GenAI Services

ChatGPT has captured the imagination of the enterprise and while it offers significant potential benefits to the business, it also presents some risks that can damage the business. This caveat also applies to other generative AI services. Bring your questions to this interactive session, and learn from those posed by your peers, for an understanding of how to utilize these services to gain maximum advantage while minimizing risks.

Wednesday, October 18, 2023 / 04:15 PM - 05:00 PM EDT

Multicultural Tech Leadership Peer Meetup: Building an Inclusive Workplace

Come together for a discussion with peers celebrating diverse and multiple cultures and identities and fostering a workplace of inclusion. Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. This Peer Meetup is open to ALL attendees, no matter their background and identity. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Wednesday, October 18, 2023 / 04:15 PM - 05:00 PM EDT

Strategic Portfolio Management Peer Meetup: How Are You Driving Business Value?

EPMO/ PMO/ OCIO leaders are tasked with evolving portfolio management practices for agility and value. Join this meetup to share tips on aligning the portfolio to enterprise strategic objectives and balancing trade-offs between local & enterprise outcomes. Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Wednesday, October 18, 2023 / 04:15 PM - 05:00 PM EDT

Veterans in Tech Peer Meetup: Supporting Military Talent

Military veterans have unique and diverse experience to offer as valuable team members and leaders in their organization. Join this conversation to discuss experiences, wins, and challenges of attracting and supporting veteran military talent at your organization. Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. This Peer Meetup is open to ALL attendees, no matter their background and identity. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Wednesday, October 18, 2023 / 04:15 PM - 05:00 PM EDT

CIO Experience Roundtable: From Cost Center to Revenue and Mission-Driven CIO (Repeat)

Join this facilitated discussion on the successful steps and techniques CIOs can take to develop services that enhance the revenue and/or mission of their organizations. These include understanding business contexts, product orientation, delivery agility and business metrics. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!

Wednesday, October 18, 2023 / 04:15 PM - 05:15 PM EDT

Contract Negotiation Clinic: Software as a Service (Repeat)

SaaS delivery adoption continues, while many struggle to negotiate balanced contracts. This practical interactive clinic explains how to negotiate an optimal SaaS deal. Attend this session to learn the trends in SaaS contracting, how to identify and control hidden costs and what opportunities or risks lurk within SaaS agreements and how to achieve a more customer friendly deal.

Wednesday, October 18, 2023 / 05:15 PM - 05:45 PM EDT

Case Studies in Making Culture Change Happen

Many CIOs continue to struggle to make culture change happen within their organizations. This session will share three case studies of clients that have used Gartner's 5 Steps for Culture Change model. These clients have successfully driven culture change in their organizations, and the session will cover common challenges and best practices.

Wednesday, October 18, 2023 / 05:15 PM - 05:45 PM EDT

3 Digital Leadership Myths at Midsize Enterprises

Digital initiatives stall when there is unclear leadership or ineffective checks and balances. As CIOs at midsize enterprises are expected to work closely with the executive suite, it is important to understand where and how to best allocate their resources. Join this breakout to review MSE benchmarks and best practices on digital leadership.

Wednesday, October 18, 2023 / 05:15 PM - 05:45 PM EDT

Make Talent a Key Enabler of a Product-Centric Organization

Talent is a key enabler of IT operating model success. CIOs on the journey of transitioning to a product-centric organization must shift their leadership mindset and prepare the workforce with the capabilities needed to succeed in the new model. This session provides CIOs with strategies and approaches to mastering culture & people dynamics in transforming into a product-centric organization.

Wednesday, October 18, 2023 / 05:15 PM - 05:45 PM EDT

Should Digital Twins of a Customer Serve the Enterprise or the Customer?

Much of the discussion of digital twin of a customer is centered around leveraging them as an enterprise to benefit the enterprise's ability to create products and experiences that the enterprise believes would be either competitively powerful or helpful to a customer. This presentation explores a different approach to bring more control value directly to the customer.

Wednesday, October 18, 2023 / 05:15 PM - 05:45 PM EDT

Higher Education: Implications of a Future World of You and AI

Higher education institutions must prepare a world where AI-fueled information growth consistently outstrips the capacity of individuals to learn. Join this session to explore implications for teaching, learning, knowledge development and institutional strategy.

Wednesday, October 18, 2023 / 05:15 PM - 05:45 PM EDT

Banking: Lessons From Innovation Heavyweights - Methods to Drive Business Adoption

Technologies impacting banking are moving at a blistering pace, from generative AI to web3. But the majority of innovation projects are not ultimately adopted by business stakeholders. This session provides the most compelling examples of innovation in banking that boost revenue growth and help customers and communities, and guidance on controllable levers for the CIO to boost the adoption of innovative new products by business partners.

Wednesday, October 18, 2023 / 05:15 PM - 05:45 PM EDT

Government: Leading Toward the Post Digital Era

The post digital era brings three focuses for government; being empathetic, being insight-driven and leveraging an orchestrated ecosystem. However, these elements of post-digital will manifest themselves differently across the various government segments. This session will explore examples of government organizations that are leading the way toward the post digital era.

Wednesday, October 18, 2023 / 05:15 PM - 05:45 PM EDT

Healthcare and Life Sciences: Moving From Digital Strategy to Execution

Healthcare and life science leaders must mature their digital business capabilities, but many organizations struggle to move from strategy to execution. Attend this session to confront pilot culture and learn how to scale innovations across your enterprise.

Wednesday, October 18, 2023 / 05:15 PM - 05:45 PM EDT

Manufacturers: Supercharge Product Innovation With Digital Threads

Ecosystems responsible for managing data across product life cycles have grown increasingly complex. Accordingly, manufacturing CIOs must connect siloed data internally and externally to the organization. This presentation provides a strategic framework to define, design and develop a digital thread that delivers better and more sustainable products, and creates resilient businesses.

Wednesday, October 18, 2023 / 05:15 PM - 05:45 PM EDT

Insurance: 4 Strategies for CIOs to Drive Customer Value and Satisfaction

While CIOs rate customer experience as one of the top business priorities and goals of digital investments, strategies are not aligned with customer needs. The bar is rising quickly, and it is imperative that insurers adopt best practices in driving customer engagement to promote more customer value, secure relationships and prevent churn, and drive revenue growth. Rolling out new strategies such as dynamic engagement, panoptic personalization, behavioral modeling and prevention services are needed to fulfill this. This presentation will showcase Gartner data on what consumers want from insurers, providing recommendations on how to build channel and digital strategies to optimize client engagement.

Wednesday, October 18, 2023 / 05:15 PM - 05:45 PM EDT

Artificial Intelligence: Four Provocative Futures for Business, People and Society — By Gartner Futures Lab

AI has only just begun. Its impact on society and business will continue to grow, with far-reaching implications. The big question is: when and how? What are realistic expectations with respect to the future of AI? What is hype, what is real and what are the implications? This Gartner Futures Lab presentation will introduce four provocative AI futures and what they mean for AI strategy in the here and now.

Wednesday, October 18, 2023 / 05:15 PM - 05:45 PM EDT

Sustainability Ratings for Amazon, Google and Microsoft

Cloud providers extol the sustainability benefits of their platforms, but how can you know if using cloud will help or hurt your sustainability ambitions? This session will highlight the best practices for evaluating the sustainability benefits of cloud providers and showcase Gartner's sustainability assessment of Amazon, Google and Microsoft.

Wednesday, October 18, 2023 / 05:45 PM - 07:15 PM EDT

IT Xpo Networking Reception

Join us for the Networking Reception on the IT Xpo where you can engage with your peers, Gartner experts, and exhibitors while enjoying delicious food and beverages. Evaluate industry offerings that can move your business forward. Attend a Stage session to see technology in action.

Wednesday, October 18, 2023 / 05:55 PM - 06:15 PM EDT

Lakeside Software: Using Data and AI to Shine a Light on Your Dark IT Estate

IT teams often struggle to see what’s going on across their dark IT estate – where costly inefficiencies, poor employee experiences, shadow IT, software bloat, compliance issues, and unresolved problems hide. With visibility, you can:

- Shed light on hidden issues such as poor device, network, or application performance
- Be alerted proactively when something unusual is happening within the estate
- Discover operational inefficiencies by uncovering software license waste, ineffective hardware utilization, and excessive network lag
- Use data to guide your transformations and initiatives

Wednesday, October 18, 2023 / 05:55 PM - 06:15 PM EDT

PagerDuty: Five Mistakes CIOs Make When Adopting Generative AI, AIOps, and Automation

The potential benefits of AI and automation are vast, but adoption is riddled with challenges. This talk explores top mistakes that CIOs encounter when embracing AIOps, generative AI, and automation initiatives. From overly ambitious project scopes to poor change management strategies, AI and automation projects can stagnate and fail to realize their potential. Yet, the solution isn't to maintain investment in manual processes. Join us for ideas on succeeding by avoiding mistakes, like:
- Scoping too broadly to make progress
- Unnecessarily building from scratch
- Disconnected implementations

Wednesday, October 18, 2023 / 05:55 PM - 06:15 PM EDT

Orbus Software: Bet on the Right Horse - Strategic Data-Driven Project Prioritization

It’s off to the races! In today's ever-evolving landscape, how can you ensure that you’re backing the winning horse?

Join us as we explore a transformative approach to decision-making through objective capability-based planning. Learn how to create a unified vision of your enterprise, enhance capability enablement, address dependencies more effectively, and drive strategic roadmaps. Embrace the power of data-driven insights, gaining context to understand precisely where you should allocate time, talent, and funding. Elevate your strategy with clarity and confidence.

Wednesday, October 18, 2023 / 05:55 PM - 06:15 PM EDT

Veza: Strategies for Achieving Least Privilege

Securing your data is increasingly becoming a key concern not just for CISOs, but CIOs as well. However, the scale and architecture of modern data and SaaS environments have made it nearly impossible to operationalize the Principle of Least Privilege, core to any viable compliance and security program. Transformative new solutions based on the “permissions graph” are emerging to allow comprehensive visibility and a next-gen governance approach to data access.

Wednesday, October 18, 2023 / 05:55 PM - 06:15 PM EDT

Adaptiva: The Endpoint Patching Nightmare

As organizations expand, the surface area for hackers to exploit is increasing. Endpoint apps have become a primary target for attacks, yet over 2/3rds of organizations don’t even know how many applications are installed on their endpoints. When the patches are finally released, the majority take at least 2 weeks to start the patch deployment, and only 34% confirming that it deployed.
In this session we will share the findings of Adaptiva’s enterprise endpoint and patch management research and offer some strategies to better defend your organization through autonomic patch management.

Wednesday, October 18, 2023 / 06:20 PM - 06:40 PM EDT

Onapsis: SAP Cyber Hygiene Practices to Protect Your Enterprise’s Business Goals

In the new technological landscape, nothing is ever internal-only or running on a secure system—including SAP. Hear how using Onapsis as a customer can successfully create a Vulnerability Management Program for your SAP landscape.

In this session, we'll discuss:
- Why just doing GRC/Compliance and traditional SAP Security is not enough for your SAP landscape.
- Why, as an SAP customer, you need to look beyond and be more Cyber, specially things like Vulnerability management and threat monitoring.
- What key features you need for a solution.

Wednesday, October 18, 2023 / 06:20 PM - 06:40 PM EDT

Calibo: Challenges and Opportunities in a Data Centric World: Lessons Learned from a 2x CIO

In a landscape where 70% of digital transformations miss the mark due to tool overload, inflexible processes, and shifting needs, a pivot is non-negotiable. Join ex-CIO of Novartis & Fiat Chrylser Automobiles, Scott Sandschafer, as he unveils data and digital strategies to accelerate business value generation by 50%. Experience a surge in data and SW engineer efficiency by adopting platforms that harmonize your tech ecosystem and automate non-value-added processes, resulting in M$ in savings within just a year.

Wednesday, October 18, 2023 / 06:20 PM - 06:40 PM EDT

data.world: Unlock Scalable AI: Creating a Foundation for Tomorrow's Generative AI Applications

How do you build a data foundation for generative AI applications? How do you overcome challenges like prompt engineering, response accuracy, and explainability? In this session, explore why addressing data today is crucial for success with AI tomorrow.

Technology and data leaders will learn why data catalogs and knowledge graphs are core pieces of the foundation needed to become AI-ready. Discover why these tools are key to unlocking scalable generative AI applications. Gain insights into the essential building blocks and actions needed to unlock and deliver AI with speed, scale, and impact.

Wednesday, October 18, 2023 / 06:20 PM - 06:40 PM EDT

OptimEyes: Strategizing & Prioritizing Cyber & IT Risk–CIO's Role Under The Spotlight

A panel of three Fortune 500 CIOs will discuss the opportunity to redefine cyber and IT risk management, implement digital transformation, drive business success with effective risk decision-making.

CIOs carry significant risk in today’s operational and technology landscape, where minimizing or predicting the impact of risk can be challenging. Automated data ingestion and on-demand characterization of cyber and IT risk using AI/ML-driven risk modeling provides a CIO with a better understanding of potential risk exposure across an organization and leads to more informed decision making.

Wednesday, October 18, 2023 / 06:45 PM - 07:05 PM EDT

Amelia: Harnessing Conversational & Generative AI Technologies to Work for Business

Organizations want to harness the power of the latest AI innovations in a safe, trusted and cost-effective manner to augment their employees’ capabilities and drive tangible business outcomes. Join this session with Amelia to learn how enterprises can put both Conversational & Generative AI to work to elevate engagement, empower employees & transform operations. Session attendees will gain invaluable insights on leveraging Generative AI’s powerful capabilities within proven Conversational AI platforms takes AI from experimental to exceptional, helping businesses stay ahead of the competition.

Wednesday, October 18, 2023 / 06:45 PM - 07:05 PM EDT

Dataiku: Generating Data & AI Value at Speed without losing Control

50% of companies surveyed said they have implemented AI in at least one business area, a figure that has doubled in two years (McKinsey State of AI 22). However, while many companies want to accelerate, too few are still industrializing their AI efforts. Join Erin McGowan & Ren Lee for this session, where we will explore the path to effectively generating AI value rapidly without compromising control, all through the power of Dataiku.

Wednesday, October 18, 2023 / 07:00 PM - 08:30 PM EDT

Networking Reception: Happy Hour with Atlassian

Catch up with old friends, build on the relationships you've made throughout the week, and reflect on all that you've learnt at Symposium! Atlassian is bringing you together with your peers - conveniently located at the Dolphin Pool Cabana Deck, for an evening of great conversation, cocktails & hors d’oeuvres.

We can't wait to celebrate with you!

Wednesday, October 18, 2023 / 07:00 PM - 08:30 PM EDT

Happy Hour with Okta

Join Okta + CrowdStrike + RAAH Technologies for a night of good food, drinks and fun entertainment! We'll have a DJ and various games to help you unwind with your peers after a long day of sessions. Walk on over to the Atlantic Dance Hall, located on the Disney Boardwalk, and look out for our marquee. You can't miss it! Be sure to wear your conference badge for entry.

Thursday, October 19, 2023 / 07:00 AM - 08:00 AM EDT

Attendee Breakfast - Networking by Industry

Enjoy breakfast and informal networking with your industry peers.

Dolphin Meal Pavilion:
Tables will be set aside for Federal Government, State & Local Government, Banking/Finance and Insurance.

Swan Meal Pavilion:
Tables will be set aside for Healthcare Providers, Healthcare Payers, Life Sciences and Manufacturing.

Yacht & Beach Meal Pavilion:
Tables will be set aside for Oil & Gas, Utilities, Higher Education, K-12 Education and Retail.

Select yours and join the conversation! (Please note that space is limited, and participation will be first come, first served.)

Thursday, October 19, 2023 / 07:00 AM - 09:00 AM EDT

Attendee Breakfast

Join other attendees for breakfast before the day's sessions.

Thursday, October 19, 2023 / 07:00 AM - 09:00 AM EDT

Engagement Zone sponsored by Cisco

Coming Soon!

Thursday, October 19, 2023 / 07:00 AM - 04:00 PM EDT

Registration and Information

Registration and Information hours for the day.

Thursday, October 19, 2023 / 07:00 AM - 04:00 PM EDT

Gartner Showcase

Stop by the Gartner Showcase to experience our insights, demo and see the latest products, connect with your peers, and take home mission-critical research. Unleash the possibilities today in the Gartner Showcase.

Thursday, October 19, 2023 / 07:00 AM - 04:00 PM EDT

Exclusive Member Lounge

This lounge is exclusively dedicated to Executive Program Legacy standalone/team leader/members, Executive Programs V2 standalone/team Leader/CIO team seat, Gartner for CIOs standalone/team leader/members, Gartner for Mid-Size Enterprise CIOs and Majestic prospects. Come and use this space to unwind, get some work done and network with peers.

We will also have 15 private meeting rooms available to book onsite during the conference. These will be located in the Exclusive Member Meeting Center located inside the lounge and can be booked at the Meeting Center desk.

Please note Research Board and Ruby prospects also have access to this Exclusive Member Lounge.

Thursday, October 19, 2023 / 08:00 AM - 08:30 AM EDT

Executive Stories: The CIO’s Role in Customer Experience

As CIO, your influence can reach further than you think. Join this session as Pawan Verma of MetLife shares how exploring high-tech, high-touch experiences, business partnerships, and talent attraction enabled his organization to elevate their delivery of seamless customer experiences.

Thursday, October 19, 2023 / 08:00 AM - 04:00 PM EDT

Consulting Clinics

A Consulting Clinic is a private 45-minute session with experienced Gartner Consultants. In this private session, attendees will discuss their most pressing challenges and receive practical guidance, from those who have done it before. We aim to identify possible solutions and actionable next steps tailored to attendees’ needs and industry.

Thursday, October 19, 2023 / 09:00 AM - 09:45 AM EDT

Guest Keynote: Collaborating with AI: The Future of Creativity

Pioneering content creator and AI artist Taryn Southern has worked at the intersection of technology and storytelling for more than a decade. Her collaborations with AI include composing chart-topping pop songs, bringing historical photos to life, producing her own digital video clone, even optimizing her health after a harrowing health diagnosis. In this session, Taryn shares how AI can be used to inspire creativity and personal transformation in your business - and life.

Thursday, October 19, 2023 / 09:45 AM - 10:30 AM EDT

Refreshment Break

Join us for refreshments in a brief break between sessions.

Thursday, October 19, 2023 / 09:45 AM - 02:00 PM EDT

IT Xpo Open Hours

Visit the IT Xpo for business-enhancing industry solutions. Connect with peers, Gartner experts, and exhibitors. Attend Xpo Theater sessions for live tech demonstrations. Explore the new Future Directions for expert insights on technology's future.

Thursday, October 19, 2023 / 09:45 AM - 03:30 PM EDT

Engagement Zone sponsored by Cisco

Coming Soon!

Thursday, October 19, 2023 / 09:45 AM - 03:30 PM EDT

Engagement Zone sponsored by IBM

Coming Soon!

Thursday, October 19, 2023 / 09:45 AM - 03:30 PM EDT

Engagement Zone sponsored by T-Mobile

T-Mobile for Business brings you the tools to unlock new dimensions of growth. Our spaces at Gartner Symposium will showcase the impact of cutting-edge connectivity solutions and how they align with your business objectives.

From meta-like experiences to learning about harnessing the power of AI with 5G, T-Mobile is your catalyst for transformation.

Thursday, October 19, 2023 / 09:45 AM - 03:30 PM EDT

Engagement Zone Sponsored by Okta

Join the fun and play a game of wall-ball where your participation unlocks Okta funds for charities in need! These Okta for Good charities Tech Impact, NetHope, Develop for Good, and, CodePath work on bridging the opportunity gap and work to address the tech divide for nonprofits and communities!

Thursday, October 19, 2023 / 10:00 AM - 10:20 AM EDT

SONAR: Is Software in the Enterprise a Business Liability?

Enterprise innovation and productivity are consistently hampered by technical debt, software security, and developer churn. We know that developers spend up to 42% of their time rewriting bad code – a loss for the business that also leads to unhappy employees focused on rework rather than creativity. Enterprises don’t invest enough in ensuring that the foundation of software – the code – is healthy. By focusing on clean code, organizations can boost productivity and software value, improve security, and reduce risk.

Thursday, October 19, 2023 / 10:00 AM - 10:20 AM EDT

Pure Storage: The Infrastructure Prescription - Advancing the Future of Data-Driven Healthcare

Whole person care demands comprehensive data, creating challenges for payers and providers. Currently, the future of data-driven patient care is threatened by slow data processing, compliance complexity, and data security challenges. In this case study session, Pure Storage customer, HealthEdge unpacks the challenges of managing anonymized data from disparate networks and shares how they’re adopting a cloud-first strategy with future-proof infrastructure investments that enable scalability, innovation, resource optimization, and ultimately – enhanced patient outcomes for next-gen care.

Thursday, October 19, 2023 / 10:00 AM - 10:20 AM EDT

WalkMe: 5 Ways to Master AI in the Workplace with Digital Adoption

Whether it's new AI applications or new capabilities in existing applications, AI can take workplace productivity to a whole new level. Learn how to deliver AI safely and effectively with guidance, guardrails and best practices with digital adoption.

Thursday, October 19, 2023 / 10:00 AM - 10:20 AM EDT

Edgio: Securing Success - A Fireside Chat with Edgio and Medifast

In the evolving landscape of web security, enterprises often find themselves juggling various tools to counter threats. Explore how Medifast, a leading health and wellness company, gains peace of mind with Edgio as their trusted security partner. In this session, discover how Medifast navigates the complex web security landscape effortlessly. We'll delve into the benefits of a holistic security approach, where data security and uninterrupted service are paramount. Learn how Edgio's solutions prioritize both coverage and performance, ensuring Medifast's data is secure while staying 'always on'.

Thursday, October 19, 2023 / 10:00 AM - 10:30 AM EDT

Fireside Chat with Guest Keynote Speaker Taryn Southern

Join us for a fireside chat with Guest Keynote Speaker Taryn Southern. Taryn will answer your questions on collaborating with AI and share more on her vision for the future of technology.

Thursday, October 19, 2023 / 10:30 AM - 10:50 AM EDT

Magic Quadrant for Security Service Edge (SSE)

Gartner's Magic Quadrant for Security Service Edge (SSE) covers the cloud-delivered security services for securing the web, cloud services and private applications. This session will cover how to consider solutions and vendors in this market.

Thursday, October 19, 2023 / 10:30 AM - 10:50 AM EDT

Magic Quadrant for Integration Platform as a Service

Integration platform as a service (iPaaS) is a second generation, cloud-based integration technology used to connect on-premises, cloud-based and mobile applications and data. In this session, we discuss how the provider landscape is changing and how you can discern what is the best type of iPaaS for your needs.

Thursday, October 19, 2023 / 10:30 AM - 10:50 AM EDT

Launching Your Own Satellite — How You Could, and If You Should

Developing and launching a satellite can be done well under half a million dollars, generating unique market insight and differentiation, not to mention raising the company image. An entire industry is standing by to assist those who decide to take the plunge. This session provides insight into the new space value chain, and how companies should decide if it’s worth taking their ideas into orbit.

Thursday, October 19, 2023 / 10:30 AM - 11:00 AM EDT

Use Objectives and Key Results to Focus and Align Your Enterprise

CIOs are adopting OKRs to achieve strategic focus and alignment. Technology implementation and execution require a coordinated effort between IT teams and business capability teams, and between central and distributed IT teams across the enterprise. CIOs who leverage OKRs ensure successful engagement and co-development of actions between their IT teams and the right business capability teams.

Thursday, October 19, 2023 / 10:30 AM - 11:00 AM EDT

5 Ways CIOs Can Offset IT Labor Challenges

Finding and cultivating the talent you need is the one of the keys to success for the modern CIO.There is a talent shortage and new challenges in securing the talent you need. Talent is changing in nature, location and needs. These are unconventional times requiring unconventional measures from CIOs. This session will look at the state of the market, how it is changing and provide a 5 step action plan to master this new reality.

Thursday, October 19, 2023 / 10:30 AM - 11:00 AM EDT

CIO's Guide to Navigating Quantum Computing to Business Outcomes

Quantum computing has the potential to revolutionize your business and your industry. It also has the potential for post-quantum cryptographic threats and vulnerabilities. This session will introduce both opportunistic and defensive approaches to quantum computing. You will walk away with a solid understanding of quantum computing is something you should act on now, later, or never.

Thursday, October 19, 2023 / 10:30 AM - 11:00 AM EDT

Counter Economic Headwinds and Close the Strategy-Execution Gap With Business Architecture

With a turbulent economy, CEOs and boards of directors want to see the business benefits of digital investments. To counter economic headwinds, CIOs must turn to business architecture to close the strategy-to-execution gap. Here we will address: the role of business architecture, why it is essential and how to use business architecture to make smarter I&T investment decisions.

Thursday, October 19, 2023 / 10:30 AM - 11:00 AM EDT

Forget About Monitoring Employees! Use Workstyle Analytics to Improve Employee Experience

Productivity paranoia is rising. Workers are logging more hours with flexible working, but leaders still feel they are losing productivity. Workstyle analytics is a data-driven method to identify digital friction impacting worker performance and organizational productivity while protecting employee privacy. This session will share the tools and competencies you need to get started.

Thursday, October 19, 2023 / 10:30 AM - 11:00 AM EDT

How to Organize and Foster a Talent Marketplace for Business Technologists

More and more business technologists are building critical digital capabilities, yet most organizations don't have a formal approach to managing and cultivating their talent. CIOs must lead their business partners in organizing and fostering an internal marketplace that effectively trains and allocates business technologist talent to maximize their potential.

Thursday, October 19, 2023 / 10:30 AM - 11:00 AM EDT

Innovation Labs: A Capability to Navigate Through Volatile Business Environments

A common reaction to times of disruption and uncertainty is to pause innovation initiatives, in particular reducing efforts in innovation labs. Actually, a well-organized innovation lab can become a critical ingredient to survive and thrive, as it reveals new opportunities to generate business success. In this session, we will discuss the key steps of building an innovation lab, through an effective operating model, along with real-time examples of an organization that has successfully leveraged them to be prepared for uncertainties.

Thursday, October 19, 2023 / 10:30 AM - 11:00 AM EDT

Manage AI Risks Before They Manage You

The pervasive adoption of ChatGPT woke us up to the urgent need to tackle AI risks and security head-on.
AI compromises — whether benign or malicious — lead to organizational harm and losses, such as theft of intellectual property, or compromise of sensitive data. Gartner presents a framework for managing AI trust, risk and security, including new processes and tools required to mitigate potential harm.

Thursday, October 19, 2023 / 10:30 AM - 11:00 AM EDT

Responding to Critical Changes in Applications, Platforms and Architecture

The experience of recent business disruptions and the relentlessly increasing pace of business change spurred a wave of CIO initiatives for the platform and business modernization. The platforms and the applications are reviewed, and their architecture revisited with an eye on greater agility. In this presentation learn how the CIOs' modernization initiatives lead their organizations to democratize, build composable, and decide in real-time.

Thursday, October 19, 2023 / 10:30 AM - 11:00 AM EDT

Accelerate Your Path to Digital Transformation and Enterprise Agility

According to Gartner’s 2023 board of directors survey, 89% of boards see digital as implicit to growth strategies, yet just 19% have seen progress toward their digital transformation goals. The enterprise lacks agility and speed in its management capabilities such as strategy, governance, program management, product management, and multidisciplinary delivery. This session will explore how CIOs can move digital transformation forward by applying agile principles across the enterprise.

Thursday, October 19, 2023 / 10:30 AM - 11:00 AM EDT

Sharpen CIO Influence in the Boardroom With Risk, Value and Cost

Technology investments in a business context create better business outcomes. Balancing risk, value and cost is central to all business decision making and a powerful lens to drive IT priorities and investments. Gartner’s RVC model and outcome-driven metrics help the modern CIO link technology investments back to business outcomes.

Thursday, October 19, 2023 / 10:30 AM - 11:00 AM EDT

How to Optimize Enterprise Operational Outcomes

Given the economic headwinds, many CIOs are tasked to optimize enterprise business operational outcomes, balancing growth and cost-effectiveness. CIOs can help their business peers understand critical people, process and other resource interdependencies that, if not resolved, will impede the realization of desired enterprise business outcomes.

Thursday, October 19, 2023 / 10:30 AM - 11:15 AM EDT

Ask the Expert: The MSE CIO Perspective on Infrastructure, Operations and Cloud Modernization (Exclusive to Midsize Enterprise Program)

CIOs must intentionally influence infrastructure, operations and cloud environments to execute their vision for modernization. Bring your questions to this interactive session, and learn from those posed by your MSE peers, for creating a holistic forward-looking strategy focused on organizational requirements that decreases risk and maximizes investments and change.

Thursday, October 19, 2023 / 10:30 AM - 11:15 AM EDT

Ask the Expert: Return-to-Office Strategies

Return-to-office mandates are increasingly more common. CIOs are seeking solutions to navigate a likely unpopular decision. Bring your questions to this facilitated, interactive session, and learn from those posed by your peers as we discuss how to design a return-to-office strategy that satisfies the organization, employees and managers and teams.

Thursday, October 19, 2023 / 10:30 AM - 11:15 AM EDT

Ask the Expert: Preparing for Generative AI in Financial Services

Generative AI use cases in banking and insurance are on the rise. From selecting the next best action to preventing financial crimes to client segmentation, banking and insurance CIOs are aware of the power of generative AI to transform operations. This session will enable you to pose questions on generative AI in financial services to a Gartner expert and get practical answers to shape your exploration and adoption of generative AI.

Thursday, October 19, 2023 / 10:30 AM - 11:15 AM EDT

Roundtable: Improving Total Experience in Healthcare With Emerging Technologies and Generative AI

Healthcare providers and payers share a common goal of promoting wellness and improving the lives and health of every patient and member they serve. Join this interactive discussion to explore the potential for emerging technologies, and the promise of generative AI, to improve the total experience for our patients, members, caregivers and associates. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!

Thursday, October 19, 2023 / 10:30 AM - 11:15 AM EDT

Roundtable: Adoption of Generative AI for Government Executives (Repeat)

Join us to discuss the challenges of leveraging generative AI in the public sector. Learn about example use cases from your peers, and discuss the unique challenges of governing this emerging technology in public. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!

Thursday, October 19, 2023 / 10:30 AM - 11:15 AM EDT

CIO Experience Roundtable: From Cost Center to Revenue and Mission-Driven CIO (Repeat)

Join this facilitated discussion on the successful steps and techniques CIOs can take to develop services that enhance the revenue and/or mission of their organizations. These include understanding business contexts, product orientation, delivery agility and business metrics. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!

Thursday, October 19, 2023 / 10:30 AM - 11:15 AM EDT

Roundtable: Generative AI — Where Are You Leveraging It and Where Are You Not? (Repeat)

Generative AI has captured the attention and imagination of many IT leaders. As we move past the stage of understanding AI, we're determining how and where to leverage it. Join your peers to learn and share what is realistic, what has worked, what has not, the risks of the technology and what you are doing to govern it. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!

Thursday, October 19, 2023 / 10:30 AM - 11:15 AM EDT

Consumer Goods Manufacturing Peer Meetup: How are you Fostering a Culture of Innovation?

Join this Peer Meetup to discuss successes and failures in encouraging innovation and creativity to solve problems and drive change. What initiatives have worked for your organization? What has not? And what do you want to try next? Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Thursday, October 19, 2023 / 10:30 AM - 11:15 AM EDT

Insurance Peer Meetup: Culture Hacking Brainstorm

Culture hackers often generate a lot more concrete change in less time than those focused on big transformations. Join this Peer Meetup and share the hacks you are using, or that you think you could use, to spark the culture change you need.Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Thursday, October 19, 2023 / 10:30 AM - 11:15 AM EDT

Ask the Expert: Mitigate Anxiety Produced by Gen AI (Repeat)

CIOs do the wrong thing typically when it comes to reducing anxieties about Gen AI. They double down on the impacts of Gen AI, relying on their ability to reduce anxieties through their words, that is, through logical reasoning. That only multiplies the anxieties because anxieties lie in the emotional field, not in the logical one. Moreover, CIOs cannot offer any kind of certainty, just opinions or hypothesis or rough estimations. Join this session to know more.

Thursday, October 19, 2023 / 10:30 AM - 11:15 AM EDT

Federal Government Peer Meetup: How are you Competing for Talent?

The competition for talent is real, especially in the public sector where salary isn't always a lever you can pull. Join this Peer Meetup to discuss how you're competing in the labor marketplace and attracting fresh talent, especially among younger generations. Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Thursday, October 19, 2023 / 10:30 AM - 11:15 AM EDT

State & Local Government Peer Meetup: How are you Fostering a Culture of Innovation?

Join this Peer Meetup to discuss successes and failures in encouraging innovation and creativity to solve problems and drive change. What initiatives have worked for your organization? What have not? And what do you want to try next? Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.

Thursday, October 19, 2023 / 10:30 AM - 11:30 AM EDT

Contract Negotiation Clinic: AWS, Azure and Google (Repeat)

Cloud infrastructure and platform services contract negotiation involve substantial opportunities and risks. While the negotiation fundamentals are similar, each cloud vendor has specific commercials that clients need to fully understand. In this interactive clinic, we will review the critical steps for negotiations, vendor differences and similarities to be aware of when negotiating to achieve the most optimal contract.

Thursday, October 19, 2023 / 10:30 AM - 11:30 AM EDT

Contract Negotiation Clinic: Salesforce (Repeat)

Salesforce has become one of the largest vendors in the application ecosystem, with increasing product offerings and a broad array of subscription options. This interactive clinic will provide attendees with strategies and tactics to negotiate the best deal and mitigate risks when contracting with Salesforce.

Thursday, October 19, 2023 / 10:30 AM - 12:00 PM EDT

CIO Experience Workshop: Delivering on Digital Transformation by Evolving the Culture of the Organization (Repeat)

Most organizations are striving to adapt their culture to accelerate their digital journey. This workshop will help to identify the necessary culture changes to ensure the team’s behaviors are well-aligned with the digital ambition of the enterprise.

Thursday, October 19, 2023 / 10:30 AM - 12:00 PM EDT

CIO Experience Workshop: Using Storytelling to Improve Stakeholder Management (Repeat)

Storytelling not only helps CIOs communicate their ideas better to key stakeholders, but it can also help formulate them. Success in digital business requires an updated approach to strategy and a higher demand for strategic thinking. This workshop will introduce you to how to develop a compelling story by knowing your audience and what drives and motivates them.

Thursday, October 19, 2023 / 10:30 AM - 12:00 PM EDT

CIO Experience Workshop: Creating an Adaptive Strategy (Repeat)

In an increasingly volatile and uncertain world, strategy can rapidly become out-of-date. To address this challenge, strategic planning must be adaptive. This workshop will help to accelerate the process of designing and building an adaptive approach to creating, reviewing and updating strategy.

Thursday, October 19, 2023 / 10:30 AM - 12:00 PM EDT

CIO Experience Workshop: Gamifying Cybersecurity — A Day in the Life of a Cyber Criminal 2.0 (Repeat)

Our popular "Life of a Cyber Criminal" experience is back with updated content. Designed for senior leaders, board members and business stakeholders, this "gamified" Cybersecurity experience is designed to demonstrate attack vectors and their potential business impacts with real-world scenarios. The experience will help leaders prioritize key actions/investments to secure their own enterprises.

Thursday, October 19, 2023 / 10:30 AM - 12:00 PM EDT

CIO Experience Workshop: Project-Product Fusion — Taking the Next Step in Evolving Your Operating Model (Repeat)

The IT operating model is made up of a number of key facets that need to evolve together as you mature I&T to support Digital Transformation. This workshop will enable you to assess your current enterprises’ I&T operating model maturity and receive a set of tactics tailored to design, implement and evolve their I&T operating model components to the next level.

Thursday, October 19, 2023 / 11:30 AM - 12:00 PM EDT

Grammarly: The CIO Playbook for Minimizing the Risk of Generative AI

Generative AI brings unprecedented opportunities to boost business performance and productivity—but also new security and privacy threats. Businesses are at risk whether they’re adopting the technology or not, with employees widely admitting to unauthorized use. Grammarly CISO Suha Can will discuss how CIOs can quickly adapt to this evolving threat. He’ll share a framework based on Grammarly’s experience developing and implementing its own generative AI product to guide how IT leaders can safely select and deploy generative AI tools to maximize their historic impact—and minimize their risks.

Thursday, October 19, 2023 / 11:30 AM - 12:00 PM EDT

Salesforce: 3 Ways to Increase Productivity with Slack and Salesforce Automation and AI

Learn how to use the powerful Platform toolkit — including AI, Mulesoft, Flow, and Slack tools — to build automation to unlock productivity, scale, and efficiency for your organization and tech stack.

Thursday, October 19, 2023 / 11:30 AM - 12:00 PM EDT

Cisco: Business Revelations and Culture Transformations: Redefining Your IT Impact

The Business Transformation and Innovation landscapes are dynamic. Discover the critical role customer-driven strategies play in reshaping businesses. Uncover how the CIO's perspective reveals tech innovation's dual impact on efficiency and cultural change. Through real-world industry-specific use cases, see how customer-centric solutions, tech progress, and adaptable cultures intersect. We'll show you how these elements boost the bottom line and nurture forward-looking ecosystems in today's rapidly changing business environment.

Thursday, October 19, 2023 / 11:30 AM - 12:00 PM EDT

Celonis: Process Intelligence, the Missing Piece of Your IT Stack

Join us to hear how Celonis, the market leader in process mining, is enabling IT leaders to optimize their IT strategies. You will understand why process intelligence is the critical component in your IT stack to support IT and empower your business to deliver massive, scalable, and fast value. During the session, we will discuss how Celonis can help you optimize your IT initiatives such as system migration and ITSM. We will also outline how process intelligence can up-level your strategy for genAI, sustainability, and inter-company collaboration.

Thursday, October 19, 2023 / 11:30 AM - 12:00 PM EDT

Google Chrome: Leading with Digital Sustainability: Benefit the Planet, People, and Profitability

In this talk, we’ll share actionable takeaways and technology recommendations for IT leaders, including the change agents best positioned to champion these important efforts. We have tips on how to reduce the negative impact your company and products have on the planet (environmental sustainability), how to identify and manage the impact your business has on your employees (social sustainability), and guidance on managing the business’ fiscal health and future profitability (financial sustainability).

Thursday, October 19, 2023 / 11:30 AM - 12:15 PM EDT

Roundtable: How CIOs are Tackling AI, CX + EX, and Personalization Hosted by Zendesk

IT leaders have always been on the front lines of driving digital transformation. Many leaders have been finding success by bringing together their EX and CX strategies. Join Zendesk and your CIO peers to discuss how you are preparing for the next trends and evolutions coming that will radically change the customer and employee experience landscape.

Thursday, October 19, 2023 / 11:30 AM - 12:15 PM EDT

CIO Boardroom: Not Impossible - New Models for Application Security, moderated by AMD

Application security is increasingly seen as a board-level issue for many businesses today and while north-south security is a well understood problem, many IT departments are struggling to implement East-West security in a simple, efficient manner. Join us for this interactive session where we will discuss common security issues with todays network architectures, in addition to new approaches to simplify segmentation of the data center network architecture to provide hyper-scale class technology and performance that is unparalleled.

Thursday, October 19, 2023 / 12:00 PM - 02:00 PM EDT

Grab Lunch at a Meal Pavilion or on IT Xpo

Head to the Meal Pavilions or visit the IT Xpo Cafés for a bite to eat! After lunch, join us on IT Xpo for our Dessert Reception to engage with your peers, Gartner experts, and exhibitors while enjoying delicious food and beverages. Evaluate industry offerings that can move your business forward. Attend a stage session to see technology in action.

Thursday, October 19, 2023 / 12:15 PM - 12:35 PM EDT

Asana: Humans + AI: How IT Leaders are Navigating the Future of Work with Asana CIO

Leading with research-based insights from Asana’s Work Innovation Lab join CIO Saket Srivastava for a session on the future of work. Explore how IT leaders are positioning their organizations to navigate work more intelligently, scale effortlessly and ultimately do their best work in a Humans+AI future.

Thursday, October 19, 2023 / 12:15 PM - 12:35 PM EDT

Yellow.ai: Pioneering Zero Touch Customer Support with Yellow.ai ‘s Gen AI Platform

Yellow.ai has pioneered the integration of generative AI in runtime, not just in crafting customer experience journeys, but also in real-time conversations. This innovative approach propels automation to unparalleled levels, enabling the platform to autonomously address 90-100% of customer support inquiries. In this transformed paradigm, human agents metamorphose into AI managers, meticulously refining processes and intervening only when essential. Join me and our customers to delve deep into the future of customer support-- where AI isn't just a tool, but a collaborator.

Thursday, October 19, 2023 / 12:15 PM - 12:35 PM EDT

Glean: View from the Frontlines: The Challenges of Deploying Generative AI in the Enterprise

Recent advances in generative AI promise to tap into enterprise knowledge trapped in silos and automate rote work,ultimately improving business outcomes. But deploying generative AI in the enterprise doesn’t come without its challenges. A generative AI assistant capable of answering complex questions using the right corporate knowledge,while adhering to enterprise-grade security and data governance, requires first building a powerful Retrieval Augmented Generation system. Glean's AJ Tennant shares key lessons from deploying generative AI in hundreds of enterprises.

Thursday, October 19, 2023 / 12:45 PM - 01:15 PM EDT

6 Universal Measures to Communicate the Business Value of IT

Business value metrics can feel impossible to define and harder to quantify. This session will explore six universal measures of value, how to build them, and how they can enhance and expand your IT and/or digital business value narrative.

Thursday, October 19, 2023 / 12:45 PM - 01:15 PM EDT

How to Continuously Measure and Optimize Your Digital Execution

Benchmarking your digital execution KPIs against industry peers provides an objective fact base to gauge competitive position, and to identify and launch initiatives that can be quantified and optimized. Learn how to continuously optimize and improve IT operations and digital platforms in order to achieve your strategic digital priorities. Ready to quickly benchmark your digital execution against industry peers? Answer 5 KPI questions via the Rapid Digital Execution Scorecard for immediate results. Open the second PDF and click the blue Launch button to get started.

Thursday, October 19, 2023 / 12:45 PM - 01:15 PM EDT

Leverage Just-Enough IT Governance for Execution Success

Managing the complexity across multiple product and platform workstreams requires focused and rapid decision making. CIOs must create “just enough” IT governance to cut through the complexity. This session will provide insights on creating the right level of IT governance that balances priorities across demand, capacity and value for execution success.

Thursday, October 19, 2023 / 12:45 PM - 01:15 PM EDT

The Evolving Digital Foundation

Digital foundations are a set of processes, principles and technical capabilities needed to enable future strategic business goals by delivering an adaptive and composable platform that supports the rapid delivery of new digital products and solutions. Without a flexible digital foundation that is scalable and adaptable, companies will not be able to adapt rapidly to changing business needs.

Thursday, October 19, 2023 / 02:00 PM - 02:30 PM EDT

4 Ways CIOs Must Support Cybersecurity Talent Cultivation

Workforce retention and talent hiring is the second top strategic initiative for the board of directors. As finding and retaining the right cybersecurity talent is currently at the forefront for CIOs and their peers, it is imperative they learn the proven progressive tactics to improve their partnership with security, HR and other business leaders.

Thursday, October 19, 2023 / 02:00 PM - 02:30 PM EDT

Data Fabric or Data Mesh: Deciding Your Future Data Management Architecture

Data mesh is touted as the next-generation data management architecture based on domain-driven, distributed data management. Data fabric, on the other hand, does not believe in rip-and-replace and looks to utilize existing data management infrastructure. Organizations looking to evaluate either data fabric or mesh need practical guidance on the subject.

Thursday, October 19, 2023 / 02:00 PM - 02:30 PM EDT

Enterprise Technology Spend: Are You Tracking It and What to Do If You’re Not

Explore the need to better understand enterprisewide technology spend (both digital and IT spend regardless of the budget owner). Assess and define what technology spend you should be tracking at an enterprise level and why. The key is to track the right enterprise technology spend and make the best investment decisions possible. Select the second file in Conference Materials for quick and easy access to the Gartner Rapid IT Budget Benchmark tool.

Thursday, October 19, 2023 / 02:00 PM - 02:30 PM EDT

From Burnout to Breakthrough: How the Power of Play Can Unlock Success for CIOs and IT Teams

CIOs are continuing to face serious employee well-being issues with burnout, stress, fatigue, and isolation all still on the rise in the hybrid workplace. A focus purely on finding purpose in work for most employees isn't enough. Instead, CIOs should identify ways employees can derive meaning from a sense of play at work. This session will show CIOs how to do the same.

Thursday, October 19, 2023 / 02:00 PM - 02:30 PM EDT

Governing API Technology Sprawl to Drive an Agile API Strategy

It is common today for an enterprise to use multiple cloud providers. In leveraging the API capabilities of each cloud environment, and perhaps having an API initiative on-promise, organizations are experience API technology sprawl resulting in heterogenous API technologies that need managing. See how to wrangle control of the sprawl problem and keep your API strategy agile.

Thursday, October 19, 2023 / 02:00 PM - 02:30 PM EDT

Maverick Research: Consumer-Owned Bots Are Coming to Disrupt Your Profitability

Executives beware: Consumer bots are on their way to fundamentally change how customers buy goods and services. Driving this veritable army of new bots is customer dissatisfaction with poor service delivered by chatbots, the accessibility of artificial intelligence devices, such as ChatGTP, and an announcement by the father of the internet, Tim Berners-Lee, that he was starting a company to make customer bots. Prepare now or be left behind.

Thursday, October 19, 2023 / 02:00 PM - 02:30 PM EDT

Why Industry Cloud Platforms Demand a Rethink of Your Enterprise Cloud and Provider Strategies

Enterprises are rethinking their cloud strategies as the expected outcomes of their current cloud adoption are not meeting expectations. Industry cloud platforms are bridging the gap between technology investments and business outcomes. Learn how to leverage composable industry cloud platforms, a Gartner 2023 Top Strategic Technology Trend, to create value for your customers.

Thursday, October 19, 2023 / 02:00 PM - 02:45 PM EDT

Women in IT Roundtable: How to Flourish Under Pressure and Manage Conflict in the Office

In the workplace, conflict causes a massive degree of frustration, pain, discomfort, sadness as well as anger. It is a normal life aspect but how do you address it, especially in a professional environment? This session will explore how to resolve and manage these challenges in an effective manner.

Thursday, October 19, 2023 / 02:00 PM - 02:45 PM EDT

Ask the Expert: Getting Started and Being Sustainable With Data and Analytics Governance (Exclusive to Midsize Enterprise Program)

Bring your questions, and learn from those posed by your peers, to this interactive session on data and analytics governance within a midsize enterprise. We'll discuss starting from business outcomes (opportunity, efficiency or risk), managing by exception, and getting the business executive who is most interested in D&A to support the governance initiative.

Thursday, October 19, 2023 / 02:00 PM - 02:45 PM EDT

Ask the Expert: Delivering Profitable Unified Retail Commerce Experiences

How can retailers create profitable unified experiences that traverse online and offline channels? Bring your questions to this interactive session where we'll discuss top practices to help retailers target front end customer processes for a unified experience, prioritize a customer-centric merchandising approach and improve collaboration to foster real-time data sharing.

Thursday, October 19, 2023 / 02:00 PM - 02:45 PM EDT

Ask the Expert: Delivering Value and Adaptability for Oil and Gas with Simpler, Smarter IT

Strategic success in the oil and gas industry depends on flexible business models built on top of adaptable yet efficient IT.  Bring your questions to this interactive session and learn from those posed by your peers as we explore the what, where and how of future IT operating models.

Thursday, October 19, 2023 / 02:00 PM - 02:45 PM EDT

CIO Experience Roundtable: The Role of the CIO in Managing the Use of Generative AI in an Organization (Repeat)

Beyond the media hype, CIOs need to know how AI factors into business value, risk, talent, and investment priorities and what is on the horizon. In this fast-evolving space, what have you done to help your organization? Roundtable discussions are lightly facilitated and informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!

Thursday, October 19, 2023 / 02:00 PM - 02:45 PM EDT

Ask the Expert: Evaluating and Selecting ESG Software

The process of identifying, collecting, analyzing and reporting ESG data can be complicated. There are many vendors and service providers offering ESG solutions today, but what is the best process for selecting the solution that will work best for your needs? Bring your questions to this interactive session, and learn from those posed by your peers, as we explore how to select ESG solutions that will work best for your environment.

Thursday, October 19, 2023 / 02:00 PM - 02:45 PM EDT

Ask the Expert: Understanding the Advantages and Limitations of Open AI (ChatGPT) and Other Generative AI Services (Repeat)

ChatGPT has captured the imagination of the enterprise and while it offers significant potential benefits to the business, it also presents some risks that can damage the business. This caveat also applies to other generative AI services. Bring your questions to this interactive session, and learn from those posed by your peers, for an understanding of how to utilize these services to gain maximum advantage while minimizing risks.

Thursday, October 19, 2023 / 02:00 PM - 04:00 PM EDT

CIO Experience Research Discussion: Rethinking the Technology Workforce

The focus on hiring and retaining highly skilled technology specialists has been insufficient to address IT’s perennial talent challenges. Join peers for a discussion on how CIOs can build processes that enable IT talent to adapt to new roles in anticipation of demand. This interactive session will showcase Gartner Peer & Practitioner Research, including case studies from Tetra Pak and others.

Thursday, October 19, 2023 / 02:45 PM - 03:15 PM EDT

Becoming a World-Class Data Engineering Organization

This session will explore a strategic roadmap and approach for becoming a successful data-driven enterprise with principles, patterns, and best practices of data engineering to provide visible value to organizations.

Thursday, October 19, 2023 / 02:45 PM - 03:15 PM EDT

Build High Business Impact Habits of Top Technology Leaders With Data, Analytics and AI Responsibility

This session will show CIOs and technology leaders:
· What are six high business habits of top Data, Analytics and AI Leaders?
· Why these habits are important and how to develop them?
· Real world case studies demonstrating the impact of each habit

Thursday, October 19, 2023 / 02:45 PM - 03:15 PM EDT

Unlock the Value of ESG Data

Regulators, customers and employees are pushing enterprises for investment grade ESG data. CIOs should take a leadership role in designing and delivering the data and analytics capabilities to measure, model, and improve enterprise performance in achieving sustainability goals.

Thursday, October 19, 2023 / 02:45 PM - 03:15 PM EDT

How CIOs Are Using Earth Intelligence to Transform Their Business

Low-cost satellites are providing unprecedented views from orbit, while AI is counting the cars coming out of Chinese factories, the oil pumped out of the ground in America, and the nickel smelted around the world. Using real-world examples, this session explains how companies are already reacting to this new age of transparency, and how you should be doing the same.

Thursday, October 19, 2023 / 02:45 PM - 03:15 PM EDT

Accessibility Is Easy (and Profitable). So Why Aren't You Doing It?

Accessible products enjoy significant strategic advantage over their competitors while also reducing compliance risk. Furthermore, it's not that hard to do. And, your team already has the skills needed to do accessibility well. It's time to build an accessibility function and realize the tremendous business value of inclusion. During this session, we review 5 steps to get you there.

Thursday, October 19, 2023 / 02:45 PM - 03:15 PM EDT

How Will Generative AI Impact the Future of Work?

New hype around ChatGPT and generative AI contributes to a renewed focus on the capacity of AI to displace workers and transform jobs. We are past science fiction stories and hypothetical scenarios. Here, we examine the intersection of business strategy, the business value of AI and employment. CIOs will be better equipped to balance workforce impacts with AI investments for automated, augmented or even autonomous business operations.

Thursday, October 19, 2023 / 02:45 PM - 03:15 PM EDT

Fast-Track Actions and Allies to Become a Digital Top Performer

As a result of a recent study, we have identified the most effective allies to become a digital top performer enterprise and the fast-track actions you have to carry out for that purpose. The take-aways of this session will allow you to focus on those fast-tracks.

Thursday, October 19, 2023 / 03:30 PM - 04:00 PM EDT

CIOs Must Prepare for Microinnovation Outside of IT to Increase Value and Reduce Risk

Incremental technology innovation-microinnovation — outside of the IT department is on the rise. But most CIOs do not know how to effectively support or have sight of these initiatives. This session will look at the steps CIOs can take to support both the development and adoption of microinnovations across their organisations.

Thursday, October 19, 2023 / 03:30 PM - 04:00 PM EDT

Failure Is an Option: How to Make Principled Risk-Taking a Part of Your Culture of Growth and Innovation

Gartner data shows that one-third of growth strategy failures come from too little risk taking. Worse, over time this approach can become ingrained into the culture of the enterprise and serve as a cloud layer over the growth potential of the business.

Thursday, October 19, 2023 / 03:30 PM - 04:00 PM EDT

It's Time to Industrialize Your Digital Business Strategy

The blurring of the physical and the digital has created new businesses and generated significant value for many. However, many enterprises are disappointed with the financial results of their digital initiatives. This presentation will describe the shift from simply adding digital to your business to restructuring how you compete and operate by embedding digital in your most fundamental strategies.

Thursday, October 19, 2023 / 03:30 PM - 04:00 PM EDT

Maverick Research: The Quantum Leap to Universal Services

Exponential advances in the metaverse, AR, and quantum fields of study will eventually expose combinative capabilities previously unknown or only imagined. Providers of these quantum capabilities must plan for new levels of universal accountability, employee protection, and digital ethics.

Thursday, October 19, 2023 / 03:30 PM - 04:00 PM EDT

How to Unleash Possibility by Increasing Organizational Change Capacity

Organizations envision transformation, yet progress is limited by organizational capacity for change. Join this session to learn how to increase change capacity, enable sustainable productivity and empower your organization's evolution!

Thursday, October 19, 2023 / 03:30 PM - 04:00 PM EDT

Is Your Data AI Ready?: Critical Questions CIOs Must Ask Their Data Engineers