Monday, October 17, 2022 / 11:30 AM - 12:15 PM EDT
How do you build, attract and retain digitally minded employees in today’s challenging work environment? Join this lightly facilitated discussion as we surface and share strategies for attracting, hiring, building and retaining digital talent in the banking industry. Come prepared to share with your peers.
Tuesday, October 18, 2022 / 10:30 AM - 11:00 AM EDT
Benjamin Seesel, VP, Research, Gartner
Key insights from the Financial Services practice's work on what banking looks like in 2027, and what to do about it.
Tuesday, October 18, 2022 / 02:45 PM - 03:30 PM EDT
The digital dexterity of enterprise leaders is critical to achieving successful digitalization and to accelerate digital business efforts. Is a lack of digital dexterity within your organization delaying your digital transformation? This lightly facilitated roundtable provides an opportunity for discussion with your peers on the successes and best practices to develop this critical competency.
Wednesday, October 19, 2022 / 02:15 PM - 03:00 PM EDT
Moutusi Sau, VP Analyst, Gartner
Banks around the world are dedicating time and resources to initiatives in ESG (Environmental, Social, Governance). Bring your questions to this interactive session, and learn from those posed by your peers, as we discuss actions being taken at banks and investment services firms, the results of those actions, and priorities over the next 12-24 months.
Wednesday, October 19, 2022 / 04:15 PM - 04:45 PM EDT
Moutusi Sau, VP Analyst, Gartner
Fintech solutions improve banking and increase complexity. Join this session to learn how leading financial institutions determine the right partnerships. This includes strategies to 'build and integrate',' buy and integrate' or 'acquire as a standalone revenue stream'. Attendees will hear how to capitalize on Fintech relationships.
Wednesday, October 19, 2022 / 05:15 PM - 06:00 PM EDT
Peter Delano, Managing Vice President, Gartner
Gartner’s prestigious Eye on Innovation Awards recognize the innovative use of technology and highlight “best-in-class” IT initiatives in the financial services industry. In this session, the finalists will present their most compelling digital innovation initiatives, including products, services and business models. Attendees will be actively involved in selecting the winners of the awards as well as the regional innovation champion.
Thursday, October 20, 2022 / 02:45 PM - 03:15 PM EDT
Peter Delano, Managing Vice President, Gartner
Rising customer digital expectations and emerging tech and data capabilities will allow financial service organizations to move from static products to autoadapting and autocomposing products. CIOs should use this trend analysis to anticipate and prepare for product innovation.
Monday, October 17, 2022 / 11:30 AM - 12:00 PM EDT
Robert Yanckello, Sr Director Analyst, Gartner
Hybrid refers to offerings that are both online or virtual and in person- Institution are now increasingly more digital and providing a variety of online, virtual and in person experience/services. This session will focus on how will institutions balance, manage, sustain and govern hybrid models in a wide variety of areas.
Wednesday, October 19, 2022 / 02:15 PM - 02:45 PM EDT
Terri-Lynn Thayer, VP, Team Manager, Gartner
Insights about the future of higher education over the next 3-5 years will be the foundation of this presentation. We will explore key capabilities to compete in that future and identify what the CIO can do now to prepare for it.
Thursday, October 20, 2022 / 02:45 PM - 03:15 PM EDT
Robert Yanckello, Sr Director Analyst, Gartner
Higher education institutions continue to refine strategies following a phase of unprecedented technology adoption. Digital capabilities are now critical to institutional competitiveness, but to deliver effectively, Higher education CIOs must target investment, manage capacity and support new modes of delivery. This session will review sector insights from Gartner’s 2023 CIO and Technology Executive survey and will highlight three key areas of focus for the CIO; expectations, ecosystems and experience.
Monday, October 17, 2022 / 02:45 PM - 03:30 PM EDT
Maximizing value from smart city efforts requires cities to move beyond siloed IoT and data solutions. Join this lightly moderated discussion with your peers in state and local government, and share successes, challenges and best practices for setting a vision for your communities.
Tuesday, October 18, 2022 / 10:30 AM - 11:00 AM EDT
Bill Finnerty, VP Analyst, Gartner
Government leaders and communities are setting new benchmarks for the expected benefits of advancing technological capabilities. To respond governments must elevate ambitions and spark the move to an intelligent, human-centric and proactive digital government. This session identifies the key data, technology and delivery capabilities Government CIOs must invest in now to prepare for the next generation of digital government.
Wednesday, October 19, 2022 / 04:15 PM - 04:45 PM EDT
John Kost, Distinguished VP Analyst, Gartner
Government CIOs continue to struggle in getting traction with digital and data initiatives in large part because they are missing the most important ingredient that will help ensure success. This session for CIOs, CDOs, and their bosses, will explore the critical ingredients and capabilities and leverage of data that organizations need to help achieve "digital" success.
Thursday, October 20, 2022 / 10:30 AM - 11:00 AM EDT
John Kost, Distinguished VP Analyst, Gartner
Despite stereotypes to the contrary, some governments do innovate the services they deliver. Every year, Gartner highlights good practices and case studies as part of the Eye on Innovation Award. Take a moment to learn about proven success factors that can help you move the needle from isolated quick wins towards formalized approaches where innovation and impact can be sustained.
Thursday, October 20, 2022 / 02:00 PM - 02:45 PM EDT
Many government agencies are seeking to improve the citizen/constituent experience, but traditional silos need to be broken. Total experience reduces digital friction for citizens/constituents and empowers employees with intuitive technology and multiple touchpoints. This session is a forum to discuss with your peers the challenges and successes associated with your total experience journey.
Monday, October 17, 2022 / 11:30 AM - 12:15 PM EDT
Jonathan Lyon, Sr Executive Partner, Gartner
Kevin Swagerty, VP, Team Manager, Gartner
Payers and providers must continue their digital investments in an increasingly competitive healthcare landscape while facing fiscal headwinds. They are evaluating those investments to ensure they continue to improve patient care and member experiences. This lightly facilitated discussion is designed to share your hacks that have allowed you to continue your digital transformation journey.
Tuesday, October 18, 2022 / 12:30 PM - 01:15 PM EDT
Mark Gilbert, Sr Director, Advisory, Gartner
Digital-first doesn’t mean digital “everything.” As healthcare and life science organizations have accelerated investment in digital capabilities across their businesses, clear success stories and themes have emerged. Bring your questions to this interactive session as we explore what’s working, and what’s not within digital first strategies. The discussion will enable you to leverage best practices of digital first within your digital transformation.
Tuesday, October 18, 2022 / 02:45 PM - 03:15 PM EDT
Mandi Bishop, VP Analyst, Gartner
Healthcare and life sciences leaders must embrace ecosystem engagement - stemming from the brave new hybrid world - to differentiate or risk being disintermediated. This requires maniacal attention to the experience delivered to customers and employees and an adaptable approach to managing fluid ecosystem roles. To help their organizations thrive amid a culture of convenience and competition for talent, CIOs must make total experience a pillar of composable technology strategy.
Wednesday, October 19, 2022 / 10:30 AM - 11:15 AM EDT
From multiomics to workflow automation to identifying off-label drug use cases to improving data collection and analysis in clinical research, a wide variety of AI technologies permeate every facet of the life sciences’ future. Join this lightly facilitated discussion around the art of the possible, the lessons learned and the challenges encountered by you and your peers.
Wednesday, October 19, 2022 / 02:15 PM - 02:45 PM EDT
Jeff Cribbs, Distinguished VP Analyst, Gartner
Healthcare and life sciences technology leaders must meet a moment in healthcare that requires clear-eyed investment decisions and focused innovation. New value propositions must be established with multiple stakeholders to tackle urgent industry challenges like clinician burnout and health equity. Strategic digital initiatives and emerging technologies will be more essential than ever, but healthcare technology leaders will need to employ a new multi-stakeholder value model, performance measurement and value storytelling to drive their organizations forward.
Thursday, October 20, 2022 / 03:30 PM - 04:00 PM EDT
Michael Shanler, Distinguished VP Analyst, Gartner
Healthcare and life sciences leaders must adapt their organizations to be agile and adaptive to continuous change by prioritizing key technology investments. Organizations must bridge the gap between what’s available versus what’s possible, while advancing their composability. This session will help define the most urgent technology-based capabilities to package and how to create an inventory of new service capabilities that accelerate digital business transformation.
Tuesday, October 18, 2022 / 10:30 AM - 11:15 AM EDT
A digital insurance enterprise requires the organization to make data pervasive by design and by deed. CIOs need to turn business demand for data and analytics into tangible business outcomes. This lightly facilitated roundtable discussion provides you an opportunity to share with your peers and exchange methods, practices, and challenges to creating a data-driven organization with measurable business value.
Tuesday, October 18, 2022 / 12:45 PM - 01:15 PM EDT
Richard Natale, Sr Director Analyst, Gartner
It’s one thing for insurance CEOs to set digital revenue goals. It’s another for insurance CIOs to know levers that can actually improve digital revenue performance. Join this session to learn KPI strategies that help leaders prioritize investments in digital capabilities to improve performance.
Wednesday, October 19, 2022 / 02:15 PM - 02:45 PM EDT
Kimberly Harris-Ferrante, Distinguished VP Analyst, Gartner
As one of the oldest industries in the world, insurance is well -versed in the rapidly changing market forces that make it on hard on leaders to make prudent decisions. Insurance products and insurance technology are also more intertwined than ever before, with all eyes on the CIO to make the appropriate practical and strategic decisions to compete effectively. This session links the future of the insurance industry with the technology pressures facing today's leaders.
Wednesday, October 19, 2022 / 05:15 PM - 06:00 PM EDT
Peter Delano, Managing Vice President, Gartner
Gartner’s prestigious Eye on Innovation Awards recognize the innovative use of technology and highlight “best-in-class” IT initiatives in the financial services industry. In this session, the finalists will present their most compelling digital innovation initiatives, including products, services and business models. Attendees will be actively involved in selecting the winners of the awards as well as the regional innovation champion.
Thursday, October 20, 2022 / 10:30 AM - 11:00 AM EDT
Kimberly Harris-Ferrante, Distinguished VP Analyst, Gartner
The future of customer engagement in insurance resides in a principle of panoptic personalization where all experiences — from product to channel interactions — are individualized to customer needs. This session explores the data and analytics strategies that are needed for insurance companies to develop their own approach to panoptic personalization.
Monday, October 17, 2022 / 12:30 PM - 01:15 PM EDT
Connected factory workers leverage various digital tools and data management techniques to improve and integrate their interactions with both physical and virtual surroundings. How connected is your factory workforce? Join this lightly facilitated discussion and explore best practices for helping employees adapt to new ways of working and build their digital dexterity. Come prepared to share with your peers in manufacturing.
Tuesday, October 18, 2022 / 02:45 PM - 03:15 PM EDT
Scot Kim, Sr Director Analyst, Gartner
Smart factories offer an opportunity to leverage different emerging technologies like cloud computing, AI and edge to simultaneously minimize risk, increase competitiveness and innovate production processes and human interactions. This session will show how smart factories can connect new ecosystem models for direct to consumer (DTC) and capacity orientations to become lights-out factories.
Wednesday, October 19, 2022 / 10:30 AM - 11:15 AM EDT
Michelle Duerst, VP Analyst, Gartner
Bring your questions to this interactive session where we'll focus on how to implement the right Total Experience strategies for your customers and employees in manufacturing. TX is a top strategic tech trend that focuses on creating a shared superior experience for employees and customers with more intuitive technologies and multiple touch points.
Wednesday, October 19, 2022 / 02:15 PM - 03:00 PM EDT
Analytics plays a key role in the digital transformation of manufacturing organizations, both in revenue and operational excellence. It consumes a great deal of the organization's mindshare as it facilitates targeted business outcomes. This lightly facilitated session allows you to discuss, share and learn from a group of your peers about the role of analytics in their transformation.
Wednesday, October 19, 2022 / 05:15 PM - 05:45 PM EDT
Michelle Duerst, VP Analyst, Gartner
There's actually no such thing as a "manufacturing customer." We see significant differences between B2B, industrial, CG, and auto "customers." This session will show you how to apply Gartner's CX CORE framework, operate a Total Experience strategy, and prepare for a digital twin of a customer. Expect to see real world examples and early indicators as inspiration for your customer strategy.
Thursday, October 20, 2022 / 02:00 PM - 02:30 PM EDT
Scot Kim, Sr Director Analyst, Gartner
Manufacturers are becoming software service companies through product servitization. IT is creating new SaaS-based revenue streams with technologies like IoT, edge, AI and digital twins. Instead of selling capital intensive assets, your company can now sell “as-a-service” subscription offerings. See how manufacturers have successfully evolved their product offering.
Monday, October 17, 2022 / 12:30 PM - 01:15 PM EDT
The energy sector is dedicating time and resources to initiatives in environmental, social and governance (ESG). Technology leaders play a critical role in internal ESG projects as well as in customer- and regulator-facing initiatives. This lightly facilitated discussion will provide an opportunity for peers to compare recent actions, the results of those actions and hear what others are targeting over the next 12-24 months.
Wednesday, October 19, 2022 / 10:30 AM - 11:15 AM EDT
Successful technology leaders in the energy sector must focus on strategic intent, delivering value, and leveraging technology and information assets in an environment of economic uncertainty, global retraction and talent shortages. Join your peers in this lightly facilitated session to discuss qualities and skills you see as essential and what you have seen as imperative to pivot successfully.
Wednesday, October 19, 2022 / 04:15 PM - 05:00 PM EDT
Rich McAvey, Distinguished VP Analyst, Gartner
Reducing greenhouse gas emissions is an essential imperative for all oil, gas and energy companies. Urgent action is needed. Yet solution requirements remain unclear and available technologies are inadequate. There are no easy paths forward. This session explores the options and implications for CDO/CIOs as their company struggles to build ESG proficiency.
Thursday, October 20, 2022 / 10:30 AM - 11:00 AM EDT
Rich McAvey, Distinguished VP Analyst, Gartner
Unpredictable volatility continues to disrupt oil, gas and energy markets. Business strategies are now more diverse. Companies are proceeding across a broader spectrum of pathways. However, only a few new capabilities are essential to implement all this strategic diversity. This session highlights four essential capabilities that every oil, gas and energy company need to thrive in the coming decade.
Monday, October 17, 2022 / 02:45 PM - 03:30 PM EDT
Customers want to be able to search, transact, acquire and consume products and services safely and easily across a retailer’s entire ecosystem.
In this session, we will explore how the power is shifting from traditional headquarters processes to the store. This emphasizes the need for digitalization in the store to prioritize the associate experience.
Wednesday, October 19, 2022 / 04:15 PM - 04:45 PM EDT
Robert Hetu, VP Analyst, Gartner
Shopping is not a discrete activity; it’s an ‘always on’ integral part of the ethos of modern living. People’s desire to effortlessly weave in and out of digital and physical touchpoints demands ‘hyper convenient’ shopping experiences embedded into their everyday lives.
To be successful, retailers must execute their unified commerce strategies with a focus on hyper connectivity, hyper curation and hyper composability. This will enable ‘hyper convenience’, allowing customers to ‘self-service’ their own highly personalized shopping experience.
Thursday, October 20, 2022 / 10:30 AM - 11:15 AM EDT
Your retail customers are demanding a unified experience that traverses easily between the physical and digital experience; one that can easily serve them well whenever, wherever and however they wish to compose their personalized shopping journies. Join this lightly facilitated discussion to share and exchange ideas, successes, and challenges with delivering a unified retail experience.
Monday, October 17, 2022 / 11:30 AM - 12:15 PM EDT
Zarko Sumic, Distinguished VP Analyst, Gartner
Focus on renewables and achievement of grid parity in many markets have changed utility customer engagement strategies. This has impacted customer-facing technology requiring application architecture that can support agility, resilience and total experience needed during the energy transition.
Monday, October 17, 2022 / 12:30 PM - 01:15 PM EDT
The energy sector is dedicating time and resources to initiatives in environmental, social and governance (ESG). Technology leaders play a critical role in internal ESG projects as well as in customer- and regulator-facing initiatives. This lightly facilitated discussion will provide an opportunity for peers to compare recent actions, the results of those actions and hear what others are targeting over the next 12-24 months.
Wednesday, October 19, 2022 / 10:30 AM - 11:15 AM EDT
Successful technology leaders in the energy sector must focus on strategic intent, delivering value, and leveraging technology and information assets in an environment of economic uncertainty, global retraction and talent shortages. Join your peers in this lightly facilitated session to discuss qualities and skills you see as essential and what you have seen as imperative to pivot successfully.
Wednesday, October 19, 2022 / 04:15 PM - 04:45 PM EDT
Zarko Sumic, Distinguished VP Analyst, Gartner
Utilities continue to progress on meeting decarbonization and digitalization goals, but mastering the operational complexity introduced by decentralization and solving business viability concerns created by democratization pose major challenges for the sector. This presentation will describe the delivery of the digital infrastructure for energy transition and highlight technologies that are necessary to orchestrate production, flow and consumption of vital commodities in the new world.