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The conference agenda is being updated to the virtual program. Please check back shortly.

Monday, October 18, 2021 / 03:00 PM - 03:30 PM EDT

Financial Services 2025: Master the New Rules to Maximize Growth

Kimberly Harris-Ferrante, Distinguished VP Analyst, Gartner

Nicole Sturgill, VP Analyst, Gartner

The already fast pace of the financial services industry accelerated in the last 2 years, changing the norms, experiences and expectations for customers, employees and society. Gartner expects an even more dynamic financial services environment in 2025. Growth will require executives not only maintain customer consumer trust and be compliant, but also to master the societal changes that will drive business. Join this session to learn how your leadership vision and strategic technology initiatives should address these new rules to maximize financial services growth.

Tuesday, October 19, 2021 / 03:00 PM - 03:30 PM EDT

Banking: Explainable AI — Addressing AI's Crisis of Trust

Moutusi Sau, VP Analyst, Gartner

As banking and investment companies begin to think about new and better ways to serve customers, there are significant opportunities for innovation using data and AI. However, it’s imperative that CIOs identify the risks and make responsible AI strategic decisions.

Wednesday, October 20, 2021 / 03:00 PM - 03:30 PM EDT

Banking: Anticipating Fintech Disruption — Forming, Swarming, Performing

Vittorio D'Orazio, VP Analyst, Gartner

Fintechs are all around and as they formed, banks have seen how they changed the competitive landscape. What if they coalesced in swarms? This session outlines the digital banking implications of fintechs going forward and the next level threats and opportunities for CIOs to address.

Thursday, October 21, 2021 / 03:00 PM - 03:30 PM EDT

Banking: CIO Action Steps to Impact Growth Goals

Peter Delano, Managing Vice President, Gartner

In this session, we combine the important insights from the previous days' sessions with Gartner's latest data on CEO and CIO priorities. Attendees can expect practical recommendations to apply in the coming year, that reflects what's unique about the banking industry.

Monday, October 18, 2021 / 03:00 PM - 03:30 PM EDT

Where Next: Building the Future of Education

Jan-Martin Lowendahl, Distinguished VP Analyst, Gartner

As crises and disruption become more frequent, and as the demands of a changing society and economy shift, higher education needs to become more composable. Composability will be a key characteristic of those institutions that will thrive through agility and resilience This session will focus on how CIOs can lead their institutions toward a composable and flourishing future.

Wednesday, October 20, 2021 / 03:00 PM - 03:30 PM EDT

Accelerating the Digital Campus in Higher Education

Glenda Morgan, Sr Director Analyst, Gartner

As the pandemic ends, many higher education institutions want to return to the status quo ante — back to campus. But the future of higher education lies neither completely online nor completely in-person. Instead it's in the digital campus — that is both online and in-person, but where both are digitally enabled. This session describes the digital campus and how CIOs can and must build this at their institution.

Thursday, October 21, 2021 / 03:00 PM - 03:30 PM EDT

Turning Insights Into Action in Higher Education

Tony Sheehan, Sr Director Analyst, Gartner

Higher Education CIOs have risen to the challenges they faced and guided their institutions through resilience and recovery. CIOs must now lead their organizations to sustain and grow these changes. In this session we will explore insights and actions arising from Gartner's 2022 CIO and Technology Executive survey on what leading educational institutions are doing to sustain and accelerate digital transformation

Tuesday, October 19, 2021 / 03:00 PM - 03:30 PM EDT

Government: Using Technology Trends to Serve the 'Everything Citizen'

Alia Mendonsa, Sr Director Analyst, Gartner

Citizen expectations for modern government services keep on rising. But a major challenge governments are grappling with is they cannot rely on just a single citizen persona to target and serve. Gartner's government trends can be used as building blocks to better serve citizens that have different, even seemingly conflicting, expectations for service delivery.

Wednesday, October 20, 2021 / 03:00 PM - 03:30 PM EDT

Government: Building Momentum on the Journey to Digital Government

Dean Lacheca, Sr Director Analyst, Gartner

For many governments, the pandemic and its aftermath has proved to be a catalyst for accelerating the transition to digital. But change in government is a long-term proposition that requires a vision for the future and the means to build and maintain momentum. This session outlines some of the impact being made by digital government today as well as the approach required for digital government acceleration.

Thursday, October 21, 2021 / 03:00 PM - 03:30 PM EDT

Government: The New Era for CIOs Requires You to Take These Three Actions

Bill Finnerty, VP Analyst, Gartner

Disruption has occurred! Digital government effort rose to the challenge and CIOs must lead their organizations to sustain and grow these efforts. In this session, we will explore insights from the 2022 Gartner CIO and Technology Executive Survey on what leading governments are doing to sustain and accelerate digital government.

Monday, October 18, 2021 / 03:00 PM - 03:30 PM EDT

Healthcare: Where Next — Strategic Opportunities and Implications

Jeff Cribbs, VP Analyst, Gartner

The future is rife with new possibilities forged in the disruption of 2020. To seize them, adaptability is essential for healthcare and life science organizations. Attend this session to assess your ambition and understand how to utilize networks, ecosystems and automation to achieve your goals moving forward.

Tuesday, October 19, 2021 / 03:00 PM - 03:30 PM EDT

Healthcare: Applying Strategic Technologies

Michael Shanler, Distinguished VP Analyst, Gartner

Digital tools are now pervasive in healthcare and life sciences, and their use to drive engagement, efficiency and ecosystem connections grew exponentially amid the pandemic. Learn which strategic technologies will most affect the industry, and what business and technology leaders must do to harness them successfully.

Wednesday, October 20, 2021 / 03:00 PM - 03:30 PM EDT

Healthcare: Put Symposium to Work — Practical Recommendations for Leaders

Mandi Bishop, VP Analyst, Gartner

Healthcare and life sciences business and IT leaders must come together on both, the what, and the how, of technology adoption. Join this session where we will define the specific actions you and your peers will need to take to apply insights from Symposium at your organization.

Thursday, October 21, 2021 / 03:00 PM - 03:30 PM EDT

Executive Insights: Shaping the Future of Healthcare Through Technology

Jim Swanson, EVP, Enterprise Chief Information Officer, Johnson & Johnson

The COVID-19 pandemic has jolted the digital transformation of many industries. It has opened everyone’s eyes to digital possibilities to confront the world’s biggest challenges, in healthcare and beyond—and this digital transformation is not slowing down. At Gartner IT Symposium, Johnson & Johnson Enterprise CIO Jim Swanson will discuss how digital tools power the extraordinary success of advances in human-centered healthcare in a post-COVID world and share a glimpse into the technologies that are having the biggest impact on pioneering science and engineering. Swanson will also talk about the new role of CIOs in an ever-evolving business world and share practical insights into how they can maintain the accelerated pace of digital innovation—and prepare for the next big shift.

Monday, October 18, 2021 / 03:00 PM - 03:30 PM EDT

Financial Services 2025: Master the New Rules to Maximize Growth

Kimberly Harris-Ferrante, Distinguished VP Analyst, Gartner

Nicole Sturgill, VP Analyst, Gartner

The already fast pace of the financial services industry accelerated in the last 2 years, changing the norms, experiences and expectations for customers, employees and society. Gartner expects an even more dynamic financial services environment in 2025. Growth will require executives not only maintain customer consumer trust and be compliant, but also to master the societal changes that will drive business. Join this session to learn how your leadership vision and strategic technology initiatives should address these new rules to maximize financial services growth.

Tuesday, October 19, 2021 / 03:00 PM - 03:30 PM EDT

Three Technology Traps That Will Land Insurers in Serious Trouble

Sham Gill, VP Analyst, Gartner

The digital acceleration gear shift requires insurance CIOs to embrace the need for pace and build agility to get to value faster. As insurance CIOs accelerate adoption of new technologies they risk falling into three major traps that could land them in serious trouble. CIOs attending this session will get insights into the three traps and practical advice on how mitigate the risks.

Wednesday, October 20, 2021 / 03:00 PM - 03:30 PM EDT

What Can Insurance CIOs Learn From Insurance Innovators

Kimberly Harris-Ferrante, Distinguished VP Analyst, Gartner

Regardless of their current digital maturity, insurance CIOs look to drive more innovative capabilities from their traditional peers as well as from insurtechs. This session will look at a series of case studies in the insurance sector highlighting some of the key aspects of how organizations have innovated, what success they achieved, and where insurance companies can take their future.

Thursday, October 21, 2021 / 03:00 PM - 03:30 PM EDT

Insurance: CIO Action Planning for Business Growth

Richard Natale, Sr Director Analyst, Gartner

In this session, we combine the important insights from the previous days' sessions with Gartner's latest data on CEO and CIO priorities. Attendees can expect practical recommendations to apply in the coming year, that reflects what's unique about the insurance industry.

Monday, October 18, 2021 / 03:00 PM - 03:30 PM EDT

Manufacturing: "Where Next": What the Future of Work Will Really Look Like

Michelle Duerst, VP Analyst, Gartner

Our keynote discussed "Where Next" as we explore where work gets done, business value is generated, workloads are processed, and innovation happens. This session will bring that more into focus with specific contextualization about what this will mean to three main manufacturing sectors: automotive, consumer goods, and industrial.

Tuesday, October 19, 2021 / 03:00 PM - 03:30 PM EDT

Manufacturing: Top Strategic Technology Trends

Mike Ramsey, VP Analyst, Gartner

It's not just about being able to compete in a global market, but to understand what will truly set you apart. This session will focus on the trends impacting different manufacturing sectors: automotive, consumer goods, and industrial.
But this isn't just about seeing what will impact your specific sector, but getting ideas on how to learn from each to truly have a competitive advantage.

Wednesday, October 20, 2021 / 03:00 PM - 03:30 PM EDT

Manufacturing: Why Manufacturers Need to Get Connected With the Customer Experience CORE

Michelle Duerst, VP Analyst, Gartner

CX CORE (Customer Organization Relationship Experience) is not just about building a good CX. There's a multi-faceted journey that contains strategic, tactical, and technology capabilities. This session will focus on a major research initiative from multiple Gartner analysts that will impact not just the consumer-centric sectors, but all the manufacturing industries.

Thursday, October 21, 2021 / 03:00 PM - 03:30 PM EDT

Manufacturers: Want to Know What Your CEO and CIO Really Think?

Ivar Berntz, Sr Director Analyst, Gartner

We can't give you mind-reading powers, but we can show you what CIOs and CEOs have said about the future of manufacturing. This session will highlight the findings from both the CEO and CIO surveys for all of the manufacturing, with additional analysis of where they align and differ from other manufacturing sectors: automotive, consumer goods (and retail), heavy machinery, and industrial manufacturing.

Tuesday, October 19, 2021 / 03:00 PM - 03:30 PM EDT

Oil and Gas: Top Technology Trends

Rich McAvey, Distinguished VP Analyst, Gartner

In response to the energy transition and other disruptors, oil and gas companies are adopting a broader spectrum of business strategies and evolving operating models. This session outlines how key trends are playing out, helping you keep IT capabilities in sync with evolving business operating models.

Monday, October 18, 2021 / 03:00 PM - 03:30 PM EDT

Composable Customer Experiences — An Approach to Becoming an Agile and Resilient Retailer

Miriam Burt, Managing Vice President, Gartner

The pandemic has taught retailers that they need to be "composable" to be agile and resilient to deliver more efficient and effective customer experiences for competitive advantage. This session will focus on how modularity will enable retailers to rearrange and reorient to compose an agile and resilient response to internal or external factors, like a shift in customer values or a sudden change in the supply chain.

Wednesday, October 20, 2021 / 03:00 PM - 03:30 PM EDT

Unleashing the Power of the Retail Store: The Digital Battle Is in the Physical Realm

Kelsie Marian, Sr Director Analyst, Gartner

The retail store remains the hub of unified commerce. In this session, we will examine how the combinatorial impact of people, process and technology convergence can transform the retail store into the most powerful, competitively differentiating channel in unified commerce execution.

Thursday, October 21, 2021 / 03:00 PM - 03:30 PM EDT

Retail CIOs: A Composable Approach Should Top Your Agenda for the Next 24 Months

Robert Hetu, VP Analyst, Gartner

Retail is experiencing unprecedented change which is driven by consumer behaviors, enabled by technology, and accelerated by a pandemic. Retail CIOs can advise their CEOs on why the business must include "composable thinking" to exploit digital business transformation.

Monday, October 18, 2021 / 03:00 PM - 03:30 PM EDT

Energy and Utilities: Technology Leadership in a Energy World Disrupted

Zarko Sumic, Distinguished VP Analyst, Gartner

Energy transition creates rapid uptake of new energy products and services driving creativity anywhere by hybrid teams and composable thinking. New ecosystems are forming to enable collaboration, compelling leaders to adopting network-friendly workflows. Energy companies must reach beyond traditional operating models to enable intelligent operation, autonomous decisions, and leverage digital technologies for innovation, efficiency and resilience.

Tuesday, October 19, 2021 / 03:00 PM - 03:30 PM EDT

Top Trends Shaping Utility Sector During Energy Transition

Lloyd Jones, Sr Director Analyst, Gartner

The impact of the energy transition and the pandemic upheaval are setting the stage for a new business and operating environment for utilities. Utilities have entered a decade of deep redesign that pervades every aspect of the business requiring new capabilities and new technologies. This track will help utility stakeholders to develop a forward looking I&T strategy for the sustainable future.

Thursday, October 21, 2021 / 03:00 PM - 03:30 PM EDT

2021 Survey Trends: Energy and Utility Industries

Simon Cushing, Sr Director Analyst, Gartner

Gartner surveys reveal what business and technology leaders are focused on in 2021 and planning for in 2022. These trend signals can help utility and oil and gas decision-makers understand how the technology and digital agenda are changing. This session provides high-level advice to energy companies so you can get ahead of the game in your own organization considering the important backdrop of industry context and evolution.

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