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2019  Agenda / Industry

Sunday, October 20, 2019 11:15 AM|Sunday, October 20, 2019 12:00 PM

Pause for Thought: Reimagining the Digital Economics of Banking

Peter Delano, Managing Vice President, Gartner

Fundamental economic models are shifting and adapting to new digital supply and demand drivers. Customers seek new forms of value and reward those enterprises that adapt. Employees increasing seek to work for enterprises that value attributes other than pure profits. Investment strategies are following similar paths. As the economic foundations of banking fracture, how should CIO's react and adapt to these new challenges?

Sunday, October 20, 2019 11:15 AM|Sunday, October 20, 2019 12:15 PM

Roundtable: Expanding the Capabilities of AI in the Banking and Financial Services Domain

Gregory Flaherty, Executive Partner, Gartner

Steve Bozzo, Executive Partner, Gartner

Premise: Machines are becoming exponentially smarter. The penetration of AI in this domain is expected to grow as well. Leveraging Gartner’s strategic AI framework, CIOs can communicate the risks and benefits of “intelligent” capabilities to the customer. As such, AI can be leveraged to get ahead of the proliferation of data availability, rapid processing needs, enable the ease of mobility, and manage the robustness of open source software contributing to business strategy. This interactive discussion will center on how CIOs can leverage the framework to show CEOs how to leverage AI to increase agility, enhance customer experience, grow revenue, and manage cost savings. Discussion topics will include: Why AI? How is your organization using AI? What are the governance requirements to implement AI?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Sunday, October 20, 2019 12:30 PM|Sunday, October 20, 2019 01:15 PM

Meetup: Share Your Experience with Blockchain in Banking/Financial Services

What has been your experience with blockchain? Where have you found success? What hurdles have you encountered? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Sunday, October 20, 2019 01:30 PM|Sunday, October 20, 2019 02:00 PM

Banking on Digital Business Ecosystems: Reinventing Business and Operating Models

Don Free, VP Analyst, Gartner

Digital business ecosystems are defining new ways of doing business and driving revenue. They support new consumption models for consumers and enterprises alike. For banks, they represent both a huge opportunity for innovation and an impending threat to their core business models. In addressing this duopoly, bank CIOs can establish themselves as true strategic partners to the business by ensuring they maintain a deep understanding of the core principles that underpin these ecosystem models.

Sunday, October 20, 2019 02:15 PM|Sunday, October 20, 2019 02:45 PM

Qlik: Optimizing Financial Services Data Delivery for Faster, Better Analytical Insights

In a world increasingly dependent on data & empowering people to interact with it, many financial services organizations are still struggling to drive full value from the investments & their data. Learn how best in class enterprises are enabling a new open data & analytics strategy that simplifies & speeds accurate trusted data delivery, leverages AI to empower users & accelerate insights, while reducing the cost of their cloud landscape.

Sunday, October 20, 2019 02:15 PM|Sunday, October 20, 2019 02:45 PM

Box: How Digital Technology is Reshaping How Banks Operate 

Bijon Mehta, MD, Financial Services, Box

Today's banks are rethinking how they operate — especially when it comes to engaging customers, automating workflows, and more effectively managing compliance and security requirements. How you manage your content could make or break success for teams across consumer, commercial and corporate and investment banking. Join us to learn how leading companies are rethinking and innovating with new processes and customer experiences in the cloud.

Sunday, October 20, 2019 02:15 PM|Sunday, October 20, 2019 02:45 PM

ThoughtSpot: Powering Digital Transformation with AI-Driven Insights

With the explosion of AI, Cloud, and IoT, data growth is outpacing legacy means of consuming data. By leveraging the power of Search and AI, ThoughtSpot is helping businesses embrace this digital transformation and uncover automated, actionable insights at an unprecedented scale.

Sunday, October 20, 2019 03:00 PM|Sunday, October 20, 2019 03:30 PM

Disruptive Technologies and Trends in Financial Services

Nicole Sturgill, VP Analyst, Gartner

Financial Services is fraught with disruption from new competitors, regulators, and innovations in technology. CIOs must cut through the hype and identify the technologies and supporting capabilities that present true business opportunities for their firms. Join this session to learn how firms are using disruptive technologies such as AI, Open Banking, Blockchain and others to unleash new capabilities and drive business growth.

Sunday, October 20, 2019 04:00 PM|Sunday, October 20, 2019 04:30 PM

IBM: Cloud First, Digital First: Claiming Competitive Advantage

Emi Olsson, Distinguished Engineer, IBM

Migrating core functions to the cloud has become a business imperative for financial services institutions as they digitally transform their organization. Daunting?
Yes. Necessary? You bet. Join this discussion on the benefits of cloud technology in improving customer experience, increasing time to market and creating cost efficiencies in an open, agile, compliant and secure environment.

Sunday, October 20, 2019 04:45 PM|Sunday, October 20, 2019 05:15 PM

Out-Innovate Your Bank Competition

Don Free, VP Analyst, Gartner

Innovation is table-stakes within the banking industry - you know you have to do it to remain relevant. So how do you ‘do’ innovation in today’s environment and avoid the obstacles? Gartner provides a practical approach to financial services innovation to keep your bank in the game.

Sunday, October 20, 2019 05:30 PM|Sunday, October 20, 2019 06:00 PM

Making Automation Work for Your Financial Services Firm

Nicole Sturgill, VP Analyst, Gartner

Automation promises greater productivity, cost reductions and streamlined processing that leads to better customer experiences. So why is it so hard to achieve these results? Learn what you can do to develop automation initiatives that meet goals and set the organization up for success in future projects.

Sunday, October 20, 2019 05:30 PM|Sunday, October 20, 2019 06:15 PM

2019 Financial Services Eye on Innovation Awards – Learn from Industry Peers and Pick the Winners

Juergen Weiss, Practice Vice President, Gartner

Peter Delano, Managing Vice President, Gartner

Gartner’s prestigious Eye on Innovation Awards recognize the innovative use of technology and highlight “best-in-class” IT initiatives in the financial services industry. In this session, the finalists will present their most compelling digital innovation initiatives, including products, services and business models. Attendees will not only learn from these innovations, but will be actively involved in selecting the winners of the Awards as well as the regional innovation champion. The selected finalists for Symposium Orlando are:

● Travelers

● Morgan Stanley

● Bank of America

● Liberty Mutual Insurance

● Bancolombia

● Bank of America

● AXA XL

● Comerica Bank

● Banco Bradesco
You can find more information about Gartner’s Eye on Innovation Awards on our awards website. (https://www.gartner.com/en/about/awards/eye-on-innovation)

Monday, October 21, 2019 08:00 AM|Monday, October 21, 2019 09:00 AM

Networking Breakfast for Financial Services

Please join us for a networking breakfast for CIOs from Financial Services.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, October 21, 2019 07:15 PM|Monday, October 21, 2019 09:15 PM

Financial Services Networking Reception

Join us for an evening reception designed to connect you with your industry peers. Enjoy food, drink and conversation with other attendees from financial services. Access to this reception is reserved for end users only.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, October 22, 2019 02:30 PM|Tuesday, October 22, 2019 03:15 PM

Ask the Expert: Maximizing the Impact of Technology on the FS Customer Experience

Nicole Sturgill, VP Analyst, Gartner

What is the next generation of the digital customer experience (CX) for banking? What is the CX that consumers can expect to arrive in Banking based on what is happening in other industries? Inquire of a Gartner expert and take the opportunity to ask about specific initiatives you're considering.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Sunday, October 20, 2019 11:15 AM|Sunday, October 20, 2019 12:00 PM

Higher Education Scenarios 2030: What the Future Means for You Today

Terri-Lynn Thayer, VP, Team Manager, Gartner

Higher education faces a decade of increasing disruption. We will present four plausible future scenarios for the industry to enable university CIOs to anticipate the changes and prepare for the necessary transformation.

Sunday, October 20, 2019 12:30 PM|Sunday, October 20, 2019 01:15 PM

Meetup: How Are You Approaching Digital Innovation in Higher Education?

Join your Higher Ed peers to discuss your approach to digital innovation. Do you have a formal innovation management program? Is this rolled into your “mode 2” efforts? How are you keeping students and boards happy, while staying ahead of the curve and not incurring too many costs and risks? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Sunday, October 20, 2019 01:30 PM|Sunday, October 20, 2019 02:00 PM

The New Face of Higher Education Learning — Online, Outsourced and On-Demand

Glenda Morgan, Sr Director Analyst, Gartner

The global landscape of learning in higher education is changing in some obvious but also less obvious ways. The key aspects of this shift are the move toward online learning, toward outsourcing all kinds of support for learning and creating models that enable learning on demand. How can CIOs prepare their institutions for these changes and help them make good decisions in each of these areas? This session will give leaders the frameworks they need to guide their organizations.

Sunday, October 20, 2019 02:15 PM|Sunday, October 20, 2019 02:45 PM

Stefanini: A Human-Centric Approach to Artificial Intelligence in Education

Chris Campbell, Vice President of Information Technology, DeVry University

Fabio Caversan, , Stefanini

Facing higher demands from a digital-first audience, universities are struggling with student satisfaction and retention. Stefanini and DeVry University share how they are co-creating an Artificial Intelligence solution for better CX. We know AI and automation can cut costs, but its crucial role is to provide excellent support and connected experiences. In this case study, we'll show you how a human-centric approach improves student satisfaction.

Sunday, October 20, 2019 03:00 PM|Sunday, October 20, 2019 03:30 PM

The Future of Administrative Systems in Higher Education

Robert Yanckello, Sr Director Analyst, Gartner

The future of administrative system in higher education is evolving. The past practices and perceptions of technology are no longer applicable to support modern university experience or the optimization and transformation required for a modern technology environment. This presentation will outline the evolution of administrative systems and the next phase of the journey for higher education institutions. It will highlight the approach and strategies institutions should take to successfully support their future business models and broader institutional objectives.

Sunday, October 20, 2019 04:45 PM|Sunday, October 20, 2019 05:15 PM

Top 10 Business and Strategic Technology Trends for Higher Education in 2020

Glenda Morgan, Sr Director Analyst, Gartner

The business of higher education is changing and the digital transformation of the academy is underway. Gartner will present the top 10 business trends driving the global higher education industry in 2020 and also the top 10 strategic technologies that higher education CIOs should be tracking and selectively implementing to respond to these business pressures and drivers.

Sunday, October 20, 2019 04:45 PM|Sunday, October 20, 2019 05:45 PM

Roundtable: Education — Innovation in Student Experience Programs

Ken Freeman, Executive Partner, Gartner

A constant strategic goal for higher education is the improvement of the overall "student" experience encompassing the entire life cycle of the student from recruitment, admission, education/retention, life-on-campus to graduation. Discussion topics:
- What are the elements that are being focused on at your institution?
- What are the challenges being faced e.g., stakeholders, budget, goals, metrics etc.
- How are you overcoming these challenges and meeting the goals of the institution?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Sunday, October 20, 2019 05:30 PM|Sunday, October 20, 2019 06:00 PM

Winning in the Turns — The CIO's Role in Creating an Adaptive Higher Education Institution

Jan-Martin Lowendahl, Distinguished VP Analyst, Gartner

In an era of ContinousNext, with constant fluctuation in society, the most adaptive survives. The higher education core missions requires that we make education adapt to learners needs or risk diminishing relevance. This requires creating adaptive education as well as institutions that can continuously adapt itself to societal needs.
This session answers the three questions:
Why is "adaptive" important?
What is adaptive in the higher education context?
How can the CIO make the higher education institution more adaptive?

Monday, October 21, 2019 02:00 PM|Monday, October 21, 2019 02:45 PM

Ask the Expert: Higher Education Student Information Systems in the Cloud

Robert Yanckello, Sr Director Analyst, Gartner

This session will explore what is happening in the market of SIS with the move toward SaaS as a primary delivery mechanism. We will explore how to examine the market offering as well as to plan for an effective transition.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, October 21, 2019 07:15 PM|Monday, October 21, 2019 09:15 PM

Education Networking Reception

Join us for an evening reception designed to connect you with your industry peers. Enjoy food, drink and conversation with other attendees from education. Access to this reception is reserved for end users only.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Sunday, October 20, 2019 11:15 AM|Sunday, October 20, 2019 12:00 PM

Digital Government Beyond 2020 - What CIOs Are Not Doing That They Should

Bill Finnerty, Sr Director Analyst, Gartner

Digital Government Trends, Predictions and Hype Cycles provide a lot of direction to consider for short and long term planning, but what is it that we as Gartner Analysts learn from our interactions that you are missing? In this session, we will look at what government CIOs need to be doing to connect the information and successfully lead the transition to digital government.

Sunday, October 20, 2019 11:15 AM|Sunday, October 20, 2019 12:00 PM

Optimizing Government Value by Balancing Cost, Risk and Outcomes

Cathleen Blanton, VP Analyst, Gartner

Funding drives government, but that’s not all that matters. In times of austerity or surplus funding, government CIOs need to balance cost concerns with managing risk and delivering benefits. Do you provide enough transparency to help your agency optimize the total cost of government?

Sunday, October 20, 2019 11:15 AM|Sunday, October 20, 2019 12:15 PM

Roundtable: Best Practices in Implementing the NIST Risk Management Framework (RMF)

Josh Moulin, Executive Partner, Gartner

As federal agencies transition from Certification and Accreditation to Assessment and Authorization under the RMF, implementation success is largely dependant on the risk appetite of leadership, the agency's understanding of RMF and the relationship with the Authorizing Official. Attendees will hear from their peers about best practices and lessons learned during while transitioning to RMF.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Sunday, October 20, 2019 12:30 PM|Sunday, October 20, 2019 01:15 PM

Meetup: How Are You Fostering a Culture of Innovation in the Federal Government?

Discuss successes and failures in encouraging innovation and creativity in the Federal Government. What has worked? What has not? What are the best techniques to try? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Sunday, October 20, 2019 01:30 PM|Sunday, October 20, 2019 02:00 PM

Digital Government in Action — What’s Working and Who Is Doing It Well

Dean Lacheca, Sr Director Analyst, Gartner

The transition to digital government has been a global pursuit for nearly two decades, so what is working? In this session, we will explore what initiatives are having the biggest impact, who is doing well and what are the possible disruptors, across a range of government domains.

Sunday, October 20, 2019 01:30 PM|Sunday, October 20, 2019 02:00 PM

Future of Government Workforce: How Millennials and Hypers Will Change Everything

Alia Mendonsa, Sr Director Analyst, Gartner

The coming generational turnover in leadership and their perspectives will exponentially accelerate both the expectations and adoption rate of technology. CIOs need to understand the sea change coming to harness its potential now.

Sunday, October 20, 2019 02:15 PM|Sunday, October 20, 2019 02:45 PM

Microsoft: AI and the Opportunity for Government Transformation

Susie Adams, CTO Microsoft Federal, Microsoft

It’s believed that AI will become an integral part of our lives, etching itself into the fabric of our economy and society. As government and technology leaders, we see the potential of AI to transform the way we live and work but need to make sense of the risks it presents. Our responsibility as leaders is to frame an inclusive and ethical approach to AI and the digital economy, ensuring that everyone is empowered to participate in meaningful ways.

Sunday, October 20, 2019 02:15 PM|Sunday, October 20, 2019 02:45 PM

Cisco: Modernizing the Mission

Marcus Moffett, Senior Director of System Engineering and Architectures & CTO US Public Sector, Cisco

Whether you connect with the military, empower educators, or make cities smart—this session will give business relevance to the mission you support. We will explore modernization use cases for IT professionals chartered with educating, protecting, and serving agency departments and their respective constituents. You will learn about real-world use cases covering: deploying secure segmentation, cloud connectivity, and next-generation mobility across education, municipalities, and state and federal governments.

Sunday, October 20, 2019 02:15 PM|Sunday, October 20, 2019 02:45 PM

MetTel: The Potential and Perception of 5G for Government

Ed Fox, Chief Technology Officer, MetTel

Diana Gowen, SVP & GM – MetTel Federal, MetTel

5G networks hold the potential for dramatic improvements in performance, productivity and digital transformation. This session will explore how Federal agencies can assess the opportunities for 5G in a .gov environment and how to avoid the pitfalls for those who don’t do their homework.

Sunday, October 20, 2019 03:00 PM|Sunday, October 20, 2019 03:30 PM

Design, Deliver and Scale Your Government AI Strategy

Rick Howard, VP Analyst, Gartner

Government CIOs report their organizations’ struggle to define a strategy to leverage AI. This presentation will help CIOs gain stakeholder support for AI adoption by crafting an effective AI strategy and roadmap that delivers results quickly and scales over time by optimizing existing data, workforce skills and off-the-shelf technologies.

Sunday, October 20, 2019 03:00 PM|Sunday, October 20, 2019 03:30 PM

Reinventing Government Shared Services in a Digital World

Neville Cannon, Sr Director Analyst, Gartner

Despite multiple failures and much negative press the shared services operating model remains a stalwart of government. The alternative to letting them limp along like zombies, is to get them right and deliver customer value, and support the platform models of the future.

Sunday, October 20, 2019 03:15 PM|Sunday, October 20, 2019 04:00 PM

Google: Mission Possible - Innovation in the Public Sector

James Parr, CEO, Trillium Technologies / Executive Producer, Frontier Development Lab (FDL), Frontier Development Lab

Dan Prieto, Strategic Executive, Google

Government leaders are turning to AI to approach challenges of incredible scale and impact to their communities. They are looking beyond traditional methods to transform the way they work and approach moonshots. Hear from agency leaders as they share best practices and lessons learned throughout their journeys in becoming innovation-first organizations including NASA Frontier Development Lab that is partnering with Google Cloud for an eight-week session of AI-fueled rapid experimentation and iteration to guide them in the search for exoplanets and where intelligent life may be waiting to be found.

Sunday, October 20, 2019 04:00 PM|Sunday, October 20, 2019 04:30 PM

IBM: The Big Shift: Why an Open Hybrid Multicloud Platform is Suddenly the Most Important Decision Facing Government IT

Chuck Svoboda, OpenShift Practice Lead, Public Sector, Red Hat

David McQueeney, VP and Chief Innovation Officer, IBM CHQ

Government IT is shifting from proprietary to open hybrid multicloud platforms, freeing agencies to benefit from open source technologies and innovative services from any vendor. It’s an approach that can accelerate digital transformation efforts and increase security, but requires a comprehensive strategy to address the opportunities and challenges. In this session, leaders from IBM and Red Hat share their experiences helping organizations make the shift to an open hybrid cloud.

Sunday, October 20, 2019 04:45 PM|Sunday, October 20, 2019 05:15 PM

Take your Community Beyond Smart: What is Next for Local Government CIOs

Bill Finnerty, Sr Director Analyst, Gartner

Viewing Smart City Initiatives as the end goal will set a city up to create the next generation of legacy infrastructure and systems. What steps do local government CIOs need to take to plan beyond “Smart” and help their jurisdiction create a sustainable, intelligent future?

Sunday, October 20, 2019 04:45 PM|Sunday, October 20, 2019 05:15 PM

IT Governance in Government: Secret Weapon or Most Dreaded Chore?

Cathleen Blanton, VP Analyst, Gartner

Culture eats strategy for lunch. And bad governance gums up the wheels of progress. Government IT organizations who want to implement ContinuousNext need to streamline their governance. Learn some new practical tips to ensure your agency decision-making is driven by, and achieves the right outcomes.

Sunday, October 20, 2019 05:30 PM|Sunday, October 20, 2019 06:00 PM

Government Transformation Begins With Better Data

Rick Howard, VP Analyst, Gartner

Governments are eager to transform the way they work with new technologies such as blockchain or AI. But years of poor data management and governance adds time, risk and expense to these efforts. In this session, government CIOs will learn what they can do to speed innovation by improving data quality and learning from examples of organizations that treat data as a strategic asset.

Sunday, October 20, 2019 05:30 PM|Sunday, October 20, 2019 06:00 PM

Government Cloud 2025: Optimizing, Implementing or Fighting?

Neville Cannon, Sr Director Analyst, Gartner

A provocative look into the future to see which of the three potential positions government agencies have taken and what this means if we back time to today, for what they should be doing now.

Monday, October 21, 2019 07:30 AM|Monday, October 21, 2019 08:30 AM

Federal Breakfast: Best Practices for Unlocking Architectural Agility

Bill Holz, VP Analyst, Gartner

"The best architectures, requirements, and designs emerge from self-organizing teams.” What does that mean? How does a self-organizing team deliver application features when the architecture continually evolves in an incremental fashion. Poor architecture choices limit enhanceability, maintainability, testability, scalability, etc. which limit the ability of an agile team to quickly deliver new application(s) or features. Big architecture upfront doesn’t work because it locks in decisions when we know the least about what the application will actually need to do. This session will discuss processes and practices that your team can use to:

● Avoid BAUF by evolving the architecture incrementally

● Prove the Architecture with Code by Implementing Fitness Functions

● Invest in Agile Modeling to improve architecture skills and understanding of agile team members

Exclusive to attendees from the Federal Government.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, October 21, 2019 11:15 AM|Monday, October 21, 2019 12:00 PM

Ask the Expert: Government Planning for Robotic Process Automation – How to Extend Beyond Quick Wins

Dean Lacheca, Sr Director Analyst, Gartner

Robotic Process Automation (RPA) is growing in popularity across government. Bring your questions to this interactive session where we will discuss the trends and risks associated with RPA, including seeing it as a destination rather than just a step along the journey and letting uncontrolled adoption occur without proper governance.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, October 21, 2019 11:15 AM|Monday, October 21, 2019 12:00 PM

What Leading in a Digital Society Means for Government

Rick Howard, VP Analyst, Gartner

Government CIOs have a unique leadership role to play in shaping a digital society. This session will provide key insights from the Symposium Opening Keynote to show how public sector technology leaders can lead by optimizing strategy, cost, and talent to bring the benefits of digital to government and society.

Monday, October 21, 2019 12:15 PM|Monday, October 21, 2019 01:15 PM

Federal Lunch: Making It Rain: Realizing the Full Spectrum of Cloud Benefits

Gregory Flaherty, Executive Partner, Gartner

Rick Holgate, Sr Executive Partner, Gartner

Many organizations – especially in government -- begin a cloud journey with a narrow view of the reasons and the rationale. The motivations may evolve over time, yet still overlook or ignore some potential benefits: Among them, options for improved resilience and flexibility, and access to native cloud services. Examples and lessons learned illustrate evolving approaches to cloud adoption and ways to continually revisit and accumulate returns.
Exclusive to attendees from the Federal Government.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, October 21, 2019 07:15 PM|Monday, October 21, 2019 09:15 PM

Public Sector Networking Reception

Join us for an evening reception designed to connect you with your industry peers.

The reception will be organized by these areas to make it easier to find like-minded peers. Upon arrival, you’ll be directed to these unique areas to begin networking:

● US Federal Department of Defense

● US Federal Civilian Agencies

● State Government

● Local Government

● Canadian Public Sector

Access to this reception is reserved for end users only.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, October 22, 2019 07:30 AM|Tuesday, October 22, 2019 08:30 AM

State & Local Government Breakfast: Three Bold Strategies for Customer Experience Victory

Don Scheibenreif, Distinguished VP Analyst, Gartner

The foundations of successful CX initiatives require coordination, direction and accountability. To get ahead requires contradicting conventional wisdom by not correlating data, innovating or delighting customers. But to get to the top requires making much more radical and transformative decisions. This presentation looks at three bold strategies to become the simplest, quickest or most focused.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, October 22, 2019 12:30 PM|Tuesday, October 22, 2019 01:30 PM

Federal Lunch: Dispel Your Most Common Myths and Misconceptions About Artificial Intelligence

Saniye Alaybeyi, Sr Director Analyst, Gartner

The hype around artificial intelligence has led to many myths. CIOs must separate AI’s reality from the myths to devise future strategies, or enhance existing ones, that will deliver real business value outcomes. While debunking misconceptions, this high energy presentation helps CIOs successfully define what AI means for them, find business value in AI; mitigate AI’s bias, lack of transparency and security risks that inhibit adoption; and operationalize AI within line of businesses that CIOs serve.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, October 23, 2019 12:00 PM|Wednesday, October 23, 2019 01:15 PM

State & Local Government Lunch: Building a Smart Community: Lessons from the Field

Doreen Sturgis, Expert Partner, Industry, Gartner

Being a Smart Community requires laser focus on solving priority civic challenges, adapting to rapidly changing public expectations, and collaborating with an ecosystem of partners to collectively transform public services. This session will outline some practical, action-oriented strategies to incorporate in your strategic planning and help demystify what it really means to be “smart."

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Sunday, October 20, 2019 11:15 AM|Sunday, October 20, 2019 12:00 PM

Life Sciences’ Partnerability Imperative for Success in the Healthcare Ecosystem

Michael Shanler, VP Analyst, Gartner

The threats and opportunities of doing business digitally put new, higher demands on IT to enable data sharing, process continuity, and business model creation with unconventional ecosystem partners. In this session, learn the new models and technology requirements to achieve partnerability.

Sunday, October 20, 2019 11:15 AM|Sunday, October 20, 2019 12:00 PM

Digital Health 2029 — Prepare Today for the Divergent Futures for Healthcare

Jeff Cribbs, VP Analyst, Gartner

The healthcare industry faces an unprecedented level of uncertainty as tumultuous business, technology, political and exogenous forces converge. In this healthcare keynote session we present an analysis of those uncertainties, the alternative digital health futures they indicate, and what strategic healthcare technology leaders can do today to be ready.

Sunday, October 20, 2019 12:30 PM|Sunday, October 20, 2019 01:15 PM

Meetup: IT Leaders in Healthcare Peer Networking

This Meetup is designed to connect IT Leaders in the healthcare sector who are interested in sharing best practices and real-world experiences. Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of building relationships. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Sunday, October 20, 2019 01:15 PM|Sunday, October 20, 2019 02:00 PM

Google: Engineering a Healthier World

Shweta Maniar, Head of Life Sciences, Google Cloud

Saurabh Mishra, Practice Head, Quantiphi

The pace of change in healthcare is not slowing down; in fact, it is accelerating. Healthcare and life sciences organizations need to ensure their patient’s data is accessible, secure, and useful as part of their digital transformation. In this session hear how Google Cloud is partnering with healthcare organizations to help them make things simpler and easier for patients, caregivers, administrators, employees and researchers alike.

Sunday, October 20, 2019 01:30 PM|Sunday, October 20, 2019 02:00 PM

A Digital Blueprint for the Hospital Without Walls

Mike Jones, VP Analyst, Gartner

The definition of a hospital is obsolete. Digital technology is enabling a new vision of care delivery and operation unconstrained by the physical facility. With a new mission of health value,a new virtual center of care capability is forming,aligning portable care capability and virtual care venues for patients. This session explores the implications for action of this metamorphosis.

Sunday, October 20, 2019 01:30 PM|Sunday, October 20, 2019 02:00 PM

Next Wave Implications of Realigning and Scaling Value-Based Care

Mandi Bishop, Sr Director Analyst, Gartner

Value-based financial arrangements are upending conventional healthcare and life science organizations, strategies and roles worldwide. Yet value-based payments alone will not reduce total costs of care and improve health outcomes. While the industry is familiar with many programs,participants,have not fully realigned to the implications nor are they are prepared to scale. Learn how to use new value-based approaches,unconventional industry relationships and leading-edge technologies to succeed in an emerging healthcare and life science ecosystem.

Sunday, October 20, 2019 02:15 PM|Sunday, October 20, 2019 02:45 PM

Cisco: A Patient-Centered Framework to Disrupt and Transform Healthcare

Troy Yoder, Americas Healthcare Leader, Cisco

Technology gaps are no longer a barrier to innovation. But the promise of digital transformation hasn’t reached scale in healthcare. Why do we still have to fill out a pile of forms at our doctor’s office, when you can sign into your bank account with your voice? In this session, we will discuss how applying technology to flawed processes is slowing down progress and explore six keys to patient-centered digital transformation in healthcare.

Sunday, October 20, 2019 02:15 PM|Sunday, October 20, 2019 02:45 PM

MarkLogic: Sharing (Data) is Caring—Digital Collaboration From Bench to Patient

Bill Fox, VP Healthcare & Life Sciences, MarkLogic

With digitalization creating new opportunities to accelerate research and transform patient experience, pharmas are building apps to enhance communication and collaboration. In this session, we’ll explore the central role the right data platform plays in operationalizing this vision.

Sunday, October 20, 2019 02:15 PM|Sunday, October 20, 2019 03:00 PM

Google: Improving the Patient and Caregiver Experience with Cloud Endpoints

Tight budgets. High expectations. Valuable stakeholders. IT is under pressure to innovate while cutting costs. Moving from legacy devices to cloud-native endpoints is a cost-effective, secure way to address the needs of caregivers and patients. Hear from Chrome Enterprise and Hackensack Meridian on how Chrome Enterprise can be deployed throughout your healthcare network to strengthen data security, increase information access, save caregivers’ time, reduce operational costs, and deliver a better patient experience. Learn how Hackensack Meridian benefits from going cloud-native, and hear examples of how cloud endpoints can solve workforce challenges in healthcare.

Sunday, October 20, 2019 02:15 PM|Sunday, October 20, 2019 03:15 PM

Roundtable: Healthcare M&A and Continued Industry Consolidations

Louis Boyle, VP, Executive Partner, Gartner

As we observe the continued consolidation of the industry via M&A, healthcare CIOs & their Technology organization are an essential and up-front critical success factor. Please join your fellow healthcare CIOs for a facilitated peer discussion on what this industry consolidation trend means, and how to best assure initial and continued success.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Sunday, October 20, 2019 03:00 PM|Sunday, October 20, 2019 03:30 PM

Treating the Other Chronic Disease Crisis in Healthcare — The Data

Laura Craft, VP Analyst, Gartner

Data is the currency that runs through all services and products in healthcare and every critical initiative you manage depends on its quality and liquidity. Without data there is no digital,without quality data there is no value. This session challenges what you think you know about digital health data dexterity and the imperatives you need to initiate to manage this valuable asset.

Sunday, October 20, 2019 04:00 PM|Sunday, October 20, 2019 04:30 PM

Zoom Customer Story: Uniting Business and Healthcare Communications

George Lillig, Head of Healthcare, Zoom

David Richardson, Director of Network Engineering and Telecom, Consulate Health Care

Technology is transforming the healthcare landscape, but it can also leave administrators feeling overwhelmed by managing multiple products and vendors. Find out how Consulate Health Care was able to unite their business and healthcare needs by using a single video-first solution that enhances their internal communication and collaboration, supports and improves patient care and outcomes, and integrates family members into the care experience.

Sunday, October 20, 2019 04:45 PM|Sunday, October 20, 2019 05:15 PM

How Digital Product/Service Innovation Will Disrupt Healthcare

Mark E. Gilbert, Sr Director Analyst, Gartner

Healthcare products/services are evolving rapidly along with the innovations and the industry’s business model changes. This session explores the future of products/services in healthcare and provides a framework for tackling the complex, hybrid digitally-enabled products coming to market for a healthcare ecosystem where entities are interdependent in delivering value.

Sunday, October 20, 2019 04:45 PM|Sunday, October 20, 2019 05:15 PM

Healthcare Consumer Engagement Strategies That Work

Jeff Cribbs, VP Analyst, Gartner

Consumer engagement capabilities are an essential differentiator for healthcare organizations today,but market noise, competing priorities,and vendor hype make strategic technology investment a constant challenge. This session enumerates the most effective consumer engagement initiatives in the market today,evaluate evidence of their impact,and provide practical advice for developing a consumer engagement strategy.

Sunday, October 20, 2019 04:45 PM|Sunday, October 20, 2019 05:45 PM

Roundtable: BI & Predictive Analytics for HealthCare CIOs

Frank DiSanzo, Executive Partner, Gartner

We see BI & Predictive Analytics especially in both revenue and clinical contexts continue to significantly take up healthcare CIOs & CMIOs mindshare, as they facilitate targeted and clear outcomes for their organization. Please come join your fellow healthcare CIOs / CMIOs for a facilitated peer discussion!

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Sunday, October 20, 2019 05:30 PM|Sunday, October 20, 2019 06:00 PM

Healthcare and Life Sciences Digital Leaders: Who is Winning and How

Mandi Bishop, Sr Director Analyst, Gartner

As the requirements of digital success in healthcare have come into focus, leaders have emerged, technologies have been proven, wins and losses recorded. From the myriad digital initiatives in healthcare,this session will reveal the exemplars that will lead us going forward. Come prepared to be inspired by Gartner's picks for the most compelling digital initiatives in healthcare.

Tuesday, October 22, 2019 07:00 AM|Tuesday, October 22, 2019 08:00 AM

Healthcare CIO Breakfast: Digital Disruptors of Healthcare

Laura Craft, VP Analyst, Gartner

This session will take a look at how digital forces are changing the dynamics of the industry and re-shaping how health and healthcare is thought of and delivered. The session will highlight:
- How Amazon, Google, Apple and other major, nontraditional players are entering and disrupting the healthcare market with new partnerships and models
- The role of analytics and AI in digital transformation
- The connected care vision

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, October 22, 2019 11:45 AM|Tuesday, October 22, 2019 12:45 PM

Roundtable: Healthcare Digital/IT Strategy

Chris Teumer, Executive Partner, Gartner

This Roundtable discussion will focus on sharing what IT Leaders have developed, what they are working on, planning to do, and struggling with related to their Digital Strategy. What are the key components of your Digital IT Strategy? Do you have a Digital Business Strategy guiding your Digital IT Strategy? Where are you currently focusing your efforts and what are those efforts? How are you measuring success?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, October 22, 2019 02:30 PM|Tuesday, October 22, 2019 03:15 PM

Ask the Expert: The Digital Transformation of Research and Development in Life Sciences

Michael Shanler, VP Analyst, Gartner

This session will be a facilitated discussion about the ways digital technologies are changing the process and outcomes in Research and Development. Attendees will explore the critical capabilities and technology investments needed to confront these changes and capture the opportunities they present.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, October 24, 2019 11:15 AM|Thursday, October 24, 2019 12:00 PM

Ask the Expert: Practical Applications of AI in Healthcare

Jeff Cribbs, VP Analyst, Gartner

Laura Craft, VP Analyst, Gartner

This session will explore and use cases and solution approach for AI in healthcare. We will discuss how to discern hype from reality and make AI investments that drive business and clinical outcomes.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Sunday, October 20, 2019 11:15 AM|Sunday, October 20, 2019 12:00 PM

Building the Data-Driven Insurance Organization: Leveraging Data and Analytics for Optimal Value

Kimberly Harris-Ferrante, Distinguished VP Analyst, Gartner

Insurers are increasingly building data mastery and improving their analytical capabilities. This progression has been a significant transformation for most companies as they build new leadership models, tap into new data, build data science capabilities and adopt new technologies. This presentation will overview the key building blocks to data mastery in insurance and review best practices in how to apply data and analytics throughout the value chain. Emphasis will be placed on the relationship between data and analytics to digital insurance success, including examples of how leading insurance organizations are transforming claims, underwriting and other core insurance processes for maximum return on investment.

Sunday, October 20, 2019 01:30 PM|Sunday, October 20, 2019 02:00 PM

Digital Transformation in Insurance: What Rookies Can Learn From Trailblazers (and Vice Versa)

Juergen Weiss, Practice Vice President, Gartner

Insurance CIOs tell us that digital transformation is their top priority however many companies are still struggling to integrate that goal into their strategic planning or harvest results from digitalization. In this session we present a taxonomy allowing us to analyze the key differences between digital rookies and trailblazers regarding business goals and outcomes, technology adoption and corporate cultures. Business and IT leaders from both rookie and trailblazer organizations can use these findings to accelerate their digital journey.

Sunday, October 20, 2019 03:00 PM|Sunday, October 20, 2019 03:30 PM

Using AI to Transform and Supercharge the Insurance Enterprise

Kimberly Harris-Ferrante, Distinguished VP Analyst, Gartner

Interest and excitement around artificial intelligence has been growing in the insurance industry, however most insurers are unsure of the right use case. Insurers must understand the potential of AI across their value chain for automation and decision support. This presentation will explore how AI can support insurance transformation as well as process optimization, including review of adoption rates and lessons learned from early adopters.

Sunday, October 20, 2019 04:00 PM|Sunday, October 20, 2019 04:30 PM

DXC: Digital Insurance: Turning ideas into reality through people, culture and technology

John Furlong, Vice President and the Chief Information Officer for Group Insurance, GUARDIAN LIFE INS - NY

For insurance companies to successfully transform to accelerate time to market, win customers and grow, they must embrace new technologies and approaches. Hear how one of the largest U.S. mutual life insurers is using an enterprise-wide Agile Development Model to speed product development. Also see how they employ AI and robotics to improve the triage process for inbound requests, managing hundreds of emails in a matter of minutes versus weeks.

Sunday, October 20, 2019 04:45 PM|Sunday, October 20, 2019 05:15 PM

Insurance CIOs Need to Balance Value and Costs: Why Ordinary Cost Cutting Isn’t Enough

Richard Natale, Sr Director Analyst, Gartner

Cost optimization and operational excellence are among the top 10 strategic business priorities for insurance companies. But cutting costs is only one part of the equation. Insurance CIOs also need to increase the overall value they generate from their IT spending. In this session, insurance IT executives will be given a tool to change the conversation from cost-cutting to value generation using Gartner’s Cost Value Matrix.

Sunday, October 20, 2019 05:30 PM|Sunday, October 20, 2019 06:15 PM

2019 Financial Services Eye on Innovation Awards – Learn from Industry Peers and Pick the Winners

Juergen Weiss, Practice Vice President, Gartner

Peter Delano, Managing Vice President, Gartner

Gartner’s prestigious Eye on Innovation Awards recognize the innovative use of technology and highlight “best-in-class” IT initiatives in the financial services industry. In this session, the finalists will present their most compelling digital innovation initiatives, including products, services and business models. Attendees will not only learn from these innovations, but will be actively involved in selecting the winners of the Awards as well as the regional innovation champion. The selected finalists for Symposium Orlando are:

● Travelers

● Morgan Stanley

● Bank of America

● Liberty Mutual Insurance

● Bancolombia

● Bank of America

● AXA XL

● Comerica Bank

● Banco Bradesco
You can find more information about Gartner’s Eye on Innovation Awards on our awards website. (https://www.gartner.com/en/about/awards/eye-on-innovation)

Monday, October 21, 2019 11:15 AM|Monday, October 21, 2019 12:00 PM

Ask the Expert: Insurance Legacy Modernization — Tactics To Drive Immediate Value

Richard Natale, Sr Director Analyst, Gartner

Core systems improvement/transformation is a top priority for insurance company increased funding in North America in 2019 . But insurers often struggle to reconcile the pressure to replace aging core systems with spending on digital technology. How can this mammoth task be divided and conquered? This interactive session will explore the following questions: Whether or not you can live with legacy? When core system replacement becomes a must? The role of core systems in modernization?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Sunday, October 20, 2019 11:15 AM|Sunday, October 20, 2019 12:00 PM

The Future of Industrial Assets in and Beyond Manufacturing

Kristian Steenstrup, Distinguished VP Analyst, Gartner

Asset-intensive companies succeed or fail by the way they exploit their plant and equipment. In the future, CIOs must prepare to support changes in the way companies buy, use and maintain assets, as well as emerging technologies such as Artificial Intelligence, Digital Twins, 3D Printing and Virtual Reality, and solutions such as Power by the Hour, outsourcing, rentals and autonomous equipment.

Sunday, October 20, 2019 01:30 PM|Sunday, October 20, 2019 02:00 PM

How to Avoid Risks From the 3D Printers in Your Connected Factories

Michael Shanler, VP Analyst, Gartner

3D printers are networked within factories and across supply chains worldwide. Your organization’s information technology, data and intellectual property is at risk if IT is not involved from the start. Learn what CIOs and IT leaders who are transforming manufacturing must do to reduce risk while enabling the complex platform required to 3D print prototypes and products at scale.

Sunday, October 20, 2019 01:30 PM|Sunday, October 20, 2019 02:00 PM

Five Strategies to Achieve Lean IT in Manufacturing

Ivar Berntz, Sr Director Analyst, Gartner

For historical reasons, e.g. Mergers & Acquisitions, there can be various Business, plant and even product specific systems in a manufacturers IT landscape. In the past, many CIOs have often relied on reactive budget cuts to manage IT costs,but that is not enough in the longer run. To reallocate funds to digital business,manufacturing CIOs must innovate by proactively designing lean IT operations. According to your manufacturing scenario 2023,what should you do?

Sunday, October 20, 2019 01:30 PM|Sunday, October 20, 2019 02:15 PM

Meetup: How Are You Balancing IT Innovation vs. Keeping the Lights On in Manufacturing?

How do you evaluate your spending on innovation vs. upkeep? What ratio do you strive for? Where are you currently at? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Sunday, October 20, 2019 02:15 PM|Sunday, October 20, 2019 02:45 PM

NTT DATA: Industry 4.0: Digital Transformation and the OT/IT Inflection Point

Jeff Bergeron, SVP & CTO, NTT DATA

Digital transformation is driving the future of manufacturing via technologies such as intelligent automation, data insight, cloud and artificial intelligence. We see this demonstrated through the convergence of OT / IT, as manufacturers look to drive efficiencies and strengthen customer engagement. Manufacturers that succeed in digital transformation will continue to deliver innovation aligned to business outcomes. Join us to learn how to navigate and drive this complex transformation in your organization.

Sunday, October 20, 2019 03:00 PM|Sunday, October 20, 2019 03:30 PM

Change IT Mindsets in Manufacturing Transformation by Using Culture Hacks

Bettina Tratz-Ryan, VP Analyst, Gartner

Digital transformation execution will need to focus on opening the opportunity for employees to be part of the transition. People have been often challenged to move out of their comfort zone. This presentation will introduce culture hacks to start changing the perspective and increase the change agility. and innovation

Sunday, October 20, 2019 03:00 PM|Sunday, October 20, 2019 03:30 PM

A Manufacturing Value Proposition: Cost Optimization Versus Revenue Generation

Ellen Eichhorn, Sr Director Analyst, Gartner

We have heard for years that the fastest way to a better income statement is by cutting costs. But what about generating sales? In this session we’ll discuss the differences among manufacturers that move the pendulum between cost optimization and revenue generation. We’ll explore different approaches to consider when optimizing your cost structure and what others are doing in this arena.

Sunday, October 20, 2019 04:00 PM|Sunday, October 20, 2019 04:30 PM

Microsoft: Future Proof Manufacturing Operations with AI

Indranil Sircar, CTO, Manufacturing Industry, Microsoft

We are at one of the most pivotal times in manufacturing today. Industry 4.0 has elevated us to new levels of transformation in every area of the core value chain, from R&D to factories to the end-to-end supply chain. Learn how manufacturers are leveraging AI, mixed reality and the cloud to put people at the center of their technology experiences to optimize operations, enhance productivity and empower new business outcomes.

Sunday, October 20, 2019 04:45 PM|Sunday, October 20, 2019 05:15 PM

Will 5G Transform Manufacturing: Consider Risks and Potentials

Mentor Cana, VP Analyst, Gartner

Two-thirds of IT and business leaders say they will deploy 5G cellular technology by 2020. Yet, earlier Ethernet and Wi-Fi deployments had mixed results—and 5G is much more complex. From a new network topology to edge computing, learn what IT leaders must do to ensure the successful makeover of manufacturing with 5G technology.

Sunday, October 20, 2019 04:45 PM|Sunday, October 20, 2019 05:15 PM

IT and Operational Technologies: Moving from Frenemies to Partners in Equipment Automation

Kristian Steenstrup, Distinguished VP Analyst, Gartner

The blurring of physical and virtual boundaries in plant and equipment can help asset-intensive companies become integrated digital businesses but heighten risks when integrating and managing operational technology. Though engineering may keep IT at arm’s length when it comes to OT, CIOs can be instrumental in forging a solid IT-business partnership to deal with digital disruption.

Sunday, October 20, 2019 05:30 PM|Sunday, October 20, 2019 06:00 PM

AI Enabled Transformation in Manufacturing – CIO's Essential Contribution

Ellen Eichhorn, Sr Director Analyst, Gartner

AI transformation introduces disruptions both foreseen and unforeseen. To deliver prudent, consistent, and ethical responses to these disruptions, both organizational and regulatory rules must be defined and understood with a strong governance commitment. Governance separates shadow from transparency and mistake from intent. It is an essential part of your AI journey capturing integrity, privacy, empowerment, and operational excellence.

Sunday, October 20, 2019 05:30 PM|Sunday, October 20, 2019 06:00 PM

Autonomous Things, Where We Are and How IT Can Move Us Forward

Michael Ramsey, VP Analyst, Gartner

A look at how autonomy is filtering into numerous manufacturing industries and the impact it will have. This will show how the progression will move gradually toward complexity and how that can be used to plan a company’s adoption of the technology and how IT can help to enable it.

Tuesday, October 22, 2019 07:00 AM|Tuesday, October 22, 2019 08:00 AM

Networking Breakfast for Manufacturing

Please join us for a networking breakfast for Manufacturing CIOs.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, October 23, 2019 02:00 PM|Wednesday, October 23, 2019 02:45 PM

Ask the Expert: Continuous Manufacturing Transformation: Executing and IT Strategy

Bettina Tratz-Ryan, VP Analyst, Gartner

The transformative appeal of Industrie 4.0 captivates manufacturers globally. However, Industry 4.0 has has strategic and operational challenges. This session will answer questions like:
How to initiate an holistic Industrie 4.0 strategy among stakeholders?
What requirements are needed to provide scale for projects?
How to overcome the lack of digital understanding?
What is the role of data exchange in the development of digital value chains?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Sunday, October 20, 2019 11:15 AM|Sunday, October 20, 2019 12:00 PM

The Future of Energy Disrupts Everything

Rich McAvey, Distinguished VP Analyst, Gartner

Zarko Sumic, Distinguished VP Analyst, Gartner

Global societies are under extreme pressure from two powerful opposing forces; the growing demand for energy and the impact on the environment. Wrestling with these forces requires innovation that itself will create disruption in all societies for decades. This session takes on these issues and introduces a framework for enabling leaders to anticipate change and develop practical strategies for navigating through this complex and volatile period.

Sunday, October 20, 2019 01:30 PM|Sunday, October 20, 2019 02:00 PM

How Oil and Gas CIOs Can Lead Enterprise Change

Rich McAvey, Distinguished VP Analyst, Gartner

In the race to achieve breakout performance oil and gas companies must implement larger change initiatives successfully and with unprecedented speed. CIOs cannot wait to be asked to assume greater change leadership but must become fluent in effective change techniques of enterprise change. This session will enable you to foster change fitness in your team and step up to change leadership in the enterprise.

Sunday, October 20, 2019 02:15 PM|Sunday, October 20, 2019 03:15 PM

Roundtable: Fit for Digital — How Oil and Gas Ecosystem CxO’s Should Design Tomorrow’s IT Operating Model

Mark Bartram, VP, Executive Partner, Gartner

Tom Cahill, Sr Executive Partner, Gartner

Discuss with Gartner thought leaders and your industry peers how best to design your IT Operating Model for future success.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Sunday, October 20, 2019 04:45 PM|Sunday, October 20, 2019 05:15 PM

How Oil and Gas CIOs Can Rethink IT to Accelerate Transformation Strategies

Rich McAvey, Distinguished VP Analyst, Gartner

Leading oil and gas companies are adopting aggressive strategies designed to achieve breakout performance. Such strategies depend on a new enterprise design to enable dynamic business innovation while retaining the ability to scale efficiently. The implications for IT are profound. This session introduces a framework to clear the air and enable effective redesign of your IT operating model.

Thursday, October 24, 2019 01:00 PM|Thursday, October 24, 2019 01:45 PM

Ask the Expert: Digital Twins — An Oil and Gas Perspective

Rich McAvey, Distinguished VP Analyst, Gartner

In this Ask the Expert session,we will discuss the following questions:
1. Digital twins underpin new operational capabilities in more and more industries — what are they?
2. How are pace-setting oil and gas companies using digital twins to deliver value in new ways?
3. How can CIOs understand,define and engage with digital twin initiatives in their enterprise?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Sunday, October 20, 2019 11:15 AM|Sunday, October 20, 2019 12:00 PM

The Changing Nature of Retail

Robert Hetu, VP Analyst, Gartner

Technology driven changes to customer expectations and behavior continue to accelerate retail's evolution. Scale can only be achieved through technology, however a delicate balance is required for success. This session will explore how Artificial Intelligence, Automation, Robots and other technologies can enable retailers from corporate to the store floor to successfully evolve by adaptation.

Sunday, October 20, 2019 01:30 PM|Sunday, October 20, 2019 02:00 PM

Artificial Intelligence (AI): The Nervous System of Your Retail Organization

Robert Hetu, VP Analyst, Gartner

AI in retail is poised to experience a surge of projects through 2021. Use cases span the entire business value chain, focused on automation for cost savings and customer experience. However, AI will have a larger role, functioning as the nervous system for the organization, supporting continuous adaptation. In this session, we will explore AI examples, and a use case development framework.

Sunday, October 20, 2019 02:15 PM|Sunday, October 20, 2019 02:45 PM

MetTel: How 5G will Help Retailers Survive & Thrive

Max Silber, VP of Mobility, MetTel

5G will enable retail brands to deliver profitable, hyper-customizable products to successfully compete against the Amazon/Walmart volume/value model. This session will provide insight into the technologies and techniques retailers can use to capitalize on the potential of 5G for increased competitiveness.

Sunday, October 20, 2019 03:00 PM|Sunday, October 20, 2019 03:30 PM

Prepare, Adapt, Transform: Enabling the Retail Associate’s New Reality

Kelsie Marian, Sr Director Analyst, Gartner

The key to providing excellent in- store customer experiences hinges on a carefully balanced, human-machine approach to the store associate experience. This session will explore how technology can enable and augment associates to extend their capabilities, drive sales and improve in-store experiences.

Sunday, October 20, 2019 03:00 PM|Sunday, October 20, 2019 03:45 PM

Meetup: IT Leaders in Retail Peer Networking

This Meetup is designed to connect IT Leaders in the retail sector who are interested in sharing best practices and real-world experiences. Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of building relationships. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Sunday, October 20, 2019 04:45 PM|Sunday, October 20, 2019 05:15 PM

What's in Store for the Retail Store

Joanne Joliet, Sr Director Analyst, Gartner

The physical store is a critical component to deliver a unified commerce offering for retailers. This session will explore how digital transformation allows for a truly connected store, and how IoT, smart robots, digital twins and other technologies are converging digital and physical aspects within the store to improve operations, streamline associate tasks, and elevate the customer experience.

Sunday, October 20, 2019 05:30 PM|Sunday, October 20, 2019 06:00 PM

Using Culture Hacks to Support Retail Digital Transformation

Kelsie Marian, Sr Director Analyst, Gartner

Culture is the ethos of all organizations, however it can also be the greatest impediment of digital transformation. This session will look at examples of retailers who have successfully evolved their culture and provide inspiration of how to instill change in your retail organization.

Tuesday, October 22, 2019 11:45 AM|Tuesday, October 22, 2019 12:30 PM

Ask the Expert: Being Smart About Smart Check-Out - What Retailers Need to Know

Joanne Joliet, Sr Director Analyst, Gartner

Bring your questions to this interactive session in which we will provide a brief overview of the smart check-out models for retail and then discuss which model is most appropriate based on customer expectations, and how to maximize the benefits in the broader digital portfolio.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Sunday, October 20, 2019 11:15 AM|Sunday, October 20, 2019 12:00 PM

The Future of Energy Disrupts Everything

Rich McAvey, Distinguished VP Analyst, Gartner

Zarko Sumic, Distinguished VP Analyst, Gartner

Global societies are under extreme pressure from two powerful opposing forces; the growing demand for energy and the impact on the environment. Wrestling with these forces requires innovation that itself will create disruption in all societies for decades. This session takes on these issues and introduces a framework for enabling leaders to anticipate change and develop practical strategies for navigating through this complex and volatile period.

Sunday, October 20, 2019 03:00 PM|Sunday, October 20, 2019 03:30 PM

Sustaining the Future of Water

Ethan Cohen, Sr Director Analyst, Gartner

Water availability, cost, quality and safety are under increasing pressure. Managing the impact of these forces while meeting increased demand requires creativity and innovation. This session takes on these issues and provides a perspective on role of the CIO and the use of technology in managing this vital strategic natural resource.

Sunday, October 20, 2019 05:30 PM|Sunday, October 20, 2019 06:00 PM

From Tesla to Tesla, the Question Remains: Do We Need a Grid?

Zarko Sumic, Distinguished VP Analyst, Gartner

The father of the electrification and the eponymous of an electric vehicle, failed in his wireless power transmission quest to unhook us from the grid. Now his namesake, Tesla, and other EV manufacturers, are driving us toward decentralized and democratic energy provisioning future. This presentation will discuss the future of the grid and its digitally enabled business and operating model.

Wednesday, October 23, 2019 02:00 PM|Wednesday, October 23, 2019 02:45 PM

Ask the Expert: Do You Need a Digital Technology Platform Architecture in Utilities?

Zarko Sumic, Distinguished VP Analyst, Gartner

To pursue digital ambitions utilities can either optimize existing business models or transform by creating a new business model. Regardless of their digital ambition,most utilities do not have technical components to support new capabilities. In this session you can ask the expert how to transform your IT portfolio into digital technology platform architecture to achieve your digital goals.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.
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