Agenda
Monday, October 16, 2023 / 11:30 AM - 11:50 AM EDT
Thomas Murphy, Sr Director Analyst, Gartner
Software engineering leaders have traditionally used a set of specialized DevOps tools for each phase of the application delivery value stream. A fragmented DevOps toolchain is challenging to integrate, manage and orchestrate. DevOps platform vendors aim to accelerate the delivery of customer value by offering a controlled, fully integrated set of capabilities with native support for orchestration.
Monday, October 16, 2023 / 12:05 PM - 12:25 PM EDT
nabeel saeed, Sr. PMM, okta
Securing Customer-facing applications requires engineering defenses that can withstand sophisticated threats while remaining nearly invisible to users.
Okta’s updated 2023 State of Secure Identity Report recaps observations and trends- from record levels of credential stuffing to AI-powered attacks to ML-based defense- for insights gained from examining billions of authentications on our platform. We hope that sharing these insights will help organizations understand the threats against customer identity and drive informed conversations around Zero trust.
Monday, October 16, 2023 / 12:45 PM - 01:15 PM EDT
Van Baker, VP Analyst, Gartner
Generative AI has the potential to change applications from user interface based transactional platforms to interactive experiences for application users. Applications will improve and expand on user input to the application and suggest additional content or actions for the user to do. Software engineering leaders need to acquire skills to embed generative AI capabilities into applications they are building for their enterprises.
Monday, October 16, 2023 / 01:20 PM - 01:40 PM EDT
Chris Bailey, Distinguished Engineer, IBM Northernlight
IT downtime is business downtime. To minimize downtime, businesses need to scale expert knowledge across an increasingly complex set of technologies. Accelerating incident remediation enables organizations to achieve operational objectives of their IT Applications and Systems and reduce operational costs. Learn how expert industry knowledge can be derived from industry sources, enhanced with analysis of incidents, and customized based on the actions of your own operations teams to resolve incidents much faster. That’s the power of automation with Generative AI.
Monday, October 16, 2023 / 02:45 PM - 03:05 PM EDT
Saikat Ray, VP Analyst, Gartner
Robotic process automation (RPA) continues to grow its footprint as organizations look for ways to improve operational efficiency and integrate digital business with legacy systems. This session offers a quick overview of the enterprise RPA vendors to help CIOs with their assessment.
Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT
Kirstin Meyerhoeffer, PRODUCT MARKETING MANAGER, Salesforce
Susan Emerson, SVP PRODUCT MANAGEMENT, TABLEAU FROM SALESFORCE
Put yourself in the driver seat of the AI revolution and experience the next generation of analytics, powered by connected data and trusted AI, to truly democratize data for better business decisions.
Monday, October 16, 2023 / 03:45 PM - 04:30 PM EDT
Matt Durham, HEAD OF MARKET STRATEGY, DIGIBEE INC
Integration has long been challenging, expensive and executed on only the most critical projects. That dynamic has changed, with integration tools broadly adopted and used both within and outside of IT teams.
In this facilitated conversation, you’ll discuss with your peers:
- Why roughly half of development budgets are consumed by integration (and how to change that)
- How to decentralize integration while maintaining governance
- Integration strategies that speed up digital transformation projects, even for legacy systems users
- Flipping the script on outdated licensing models
Monday, October 16, 2023 / 04:30 PM - 04:50 PM EDT
Daniel Belville, SENIOR PRESALES CONSULTANT, BiZZdesign
As the speed of business change only increases, CIO’s and Enterprise Architecture teams are faced with the ever-increasing challenge of “keeping up” with evolving needs. Discover the top 3 future challenges, such as orchestrating agile transformation across all aspects of digital business - at speed and at scale- that CIO’s and Enterprise Architecture teams will face in the coming 5 years and how Bizzdesign is positioned to strategically deliver solutions to help teams keep up (and exceed expectations) over the next several years.
Monday, October 16, 2023 / 05:55 PM - 06:15 PM EDT
Departments and agencies responsible for some of government’s most prevalent services are meeting demand while exploring creative ideas, offering new ways to engage, and demonstrating the impact that can come from a modern, digital foundation. Join us to hear their story, learn from their experience, and go home with their key takeaways.
Monday, October 16, 2023 / 06:20 PM - 06:40 PM EDT
Nicholas Furman, Director, Technical Marketing, AMD
CIO's are constantly under pressure to evaluate new, faster, and, more efficient server platforms but the reality is that modern data centers require scale and security capabilities that can’t be delivered by CPUs alone. For many workloads, such as AI/ML, financial trading, virtualization, real-time analytics and more, accelerators are required to maximize application performance. Join AMD for a lively session on how you can identify and understand opportunities to accelerate your infrastructure and applications, delivering greater efficiency and better service to your business.
Tuesday, October 17, 2023 / 10:30 AM - 11:00 AM EDT
Patrick Connaughton, VP Analyst, Gartner
Recent surveys show that increasing alignment with business objectives is the top priority for enterprise application leaders. To do that, CIOs and application leaders must guide their organizations toward business transformation and next-generation application experiences. This presentation will highlight the key milestones on the strategic roadmap to the future of applications.
Tuesday, October 17, 2023 / 10:30 AM - 11:15 AM EDT
Richard Natale, Sr Director Analyst, Gartner
Legacy modernization is listed as one of the top priorities for 2023. Replacing core systems is the "go to" discussion, but there are lots of reasons why alternatives should be examined. Bring your questions to this interactive session, and learn from those posed by your peers, as we discuss ways (other than core system replacement) that insurance companies can modernize legacy systems.
Tuesday, October 17, 2023 / 11:30 AM - 12:00 PM EDT
Sanjay Brahmawar, Chief Executive Officer, Software AG
Steve Yob, SVP Information Technology, Jackson Family Wines
2023, the Year of GenAI, a seismic shift in customer expectations—and the way we do business. McKinsey says 75% expect “disruptive change in the nature of their industry’s competition” in the next 3 years. The opportunities are exciting -- but many CIOs risk falling further behind integrating their hybrid environments to keep up with the business. Join Software AG CEO Sanjay Brahmawar as he presents how even at this meteoric pace of change, you can say "yes" to innovation and empower your organization, without added complexity and heightened security, privacy, regulatory, and resiliency risks.
Tuesday, October 17, 2023 / 11:30 AM - 12:00 PM EDT
As the largest, fastest-growing real estate franchise in the world, Keller Williams is at the forefront of technology, training, and culture. Keller Williams adopted the Mendix low-code platform to accelerate software development and decrease overall development costs. But, what other advantages has Mendix brought to their software manufacturing processes? Keller Williams will share their vision for low-code to deliver innovative solutions, such as generative AI to their agents and market centers, as part of their overall transformation strategy.
Tuesday, October 17, 2023 / 11:30 AM - 12:00 PM EDT
Tom Godden, Director of Enterprise Strategy, Amazon Web Services
Generative AI has leaders thinking of new ways to use data and build applications to solve problems. It presents a massive opportunity to reimagine and deliver better experiences for customers. In this session, Tom Godden, Director of Enterprise Strategy at AWS, shares key lessons from history that can guide your generative AI strategy. Hear about building the right culture, accessing training, and managing risk as you transform your business with the right tools for continuous innovation across infrastructure and the right services to help you build applications.
Tuesday, October 17, 2023 / 11:30 AM - 12:00 PM EDT
Jeff Blanchard, VICE PRESIDENT, SOLUTION ENGINEERING, Salesforce
Marla Hay, Vice President, Product Management, Salesforce
Sanjay Shahani, SVP, Enterprise Engineering, Okta, Inc.
Learn how to build and extend your business with a supercharged CRM strategy leveraging AI, a consolidated view of your data, and industry-leading security tools. Hear how trailblazing customers use the latest Salesforce Platform, Data Cloud and MuleSoft innovations to build next-generation IT environments.
Tuesday, October 17, 2023 / 12:05 PM - 12:25 PM EDT
Aankur Bhatia, Chief Data Scientist, Master Inventor, AI CoC, IBM Security , IBM
In a recent IBV study, IBM found that 93% of executives are considering adopting AI as a security tool. With the help of AI, your organization can grow its productivity in two ways. Technologically, AI tools can accelerate threat detection and response. But AI can also empower analysts, reducing the human bottleneck in security. Explore how AI can drive productivity for your business.
Tuesday, October 17, 2023 / 12:30 PM - 01:00 PM EDT
Jason Wong, Distinguished VP Analyst, Gartner
Superapps is one of Gartner's top strategic technology trends in 2023 because its reach is becoming global, and its impact is not just on consumers but also on workforces. Learn why superapps will become an essential part of the digital employee experience, what are the technologies behind them and how CIOs can create a successful superapp strategy.
Tuesday, October 17, 2023 / 12:30 PM - 01:15 PM EDT
Albert Gauthier, Sr Director Analyst, Gartner
Application modernization initiatives do not only require technology but also proper change management. Bring your questions to this interactive session, and learn from those posed by your MSE peers, about what a successful application modernization initiative looks like and which mistakes to avoid.
Tuesday, October 17, 2023 / 01:15 PM - 01:35 PM EDT
Miguel Lopes, VICE PRESIDENT, STRATEGY, OutSystems
Frank Schmid, CHIEF TECHNOLOGY OFFICER,
Leading reinsurer GenRe employs a value-oriented IT strategy that utilizes a real-options approach to decision-making. Within this agile transformation approach, the concepts of reversibility and applications as living organisms are paramount. In this session you will learn how the integration of low-code technology brings these two concepts to life.
Tuesday, October 17, 2023 / 01:15 PM - 01:35 PM EDT
Vinod Vishwan, Sr. Director, Head of Business Planning & Operations, Adobe Technology Services, Adobe, Adobe
Cory Wheeler, CO-FOUNDER & CHIEF CUSTOMER OFFICER, Zylo
In the near future, the vast majority of knowledge work will be done in software tools. But left unmanaged, software sprawls to introduce risk, cost and inefficiencies. As Adobe set out to stem the growth of their increasingly complex software stack, they uncovered a critical link between software management and the employee experience. Join Adobe’s Vinod Vishwan, Sr. Director, Head of Business Planning & Operations, and Zylo Chief Customer Officer Cory Wheeler to explore the next frontier of software management - unlocking improved employee experiences improve growth, security and efficiency.
Tuesday, October 17, 2023 / 01:45 PM - 02:15 PM EDT
Ray Harishankar, IBM FELLOW IBM QUANTUM, IBM CORPORATE - RESEARCH
In 2023, the average cost of a data breach climbed 15.3% to $4.45 million. As the digital economy evolves, this figure is expected to scale more rapidly, increasing the urgency for organizations to modernize their cybersecurity and build agility into their vulnerability management. Security AI and automation safeguard data cost-effectively, but quantum computers will be able to break some of the most widely used security protocols in the world. Learn how organizations are using quantum-safe technology today to plan for a quantum-safe future.
Tuesday, October 17, 2023 / 02:20 PM - 02:40 PM EDT
Matt Durham, HEAD OF MARKET STRATEGY, DIGIBEE INC
In this Digibee session, we examine two real-life scenarios where leaders are bravely going where few have gone before, removing existing technology constraints and evolving their integration strategies. Instead of coloring inside the lines, these innovators are reinventing how the business stays connected.
Join us for a future-forward exploration of enterprise integration and how contemporary iPaaS technology is essential to these outcomes.
Tuesday, October 17, 2023 / 02:45 PM - 03:05 PM EDT
Tim Faith, VP Analyst, Gartner
ERP systems are the backbone of service-centric enterprises. As businesses look to break free of the constraints of monolithic architectures, how can enterprise applications leaders identify vendor partners to deliver key capabilities that will transform the enterprise? This session shows enterprise applications leaders the strengths and challenges of key vendors in the cloud ERP market.
Tuesday, October 17, 2023 / 03:45 PM - 04:15 PM EDT
Andre Christ, CEO, LeanIX GmbH
Chandra Venkatachalapathy, ASSOCIATE DIRECTOR ENTERPRISE ARCHITECTURE, Carrier Corporation
Chandra Shekar V from Carrier Corporation and André Christ of LeanIX will explore the vital role of Enterprise Architecture in organizational transformation, focusing on three key use cases: cloud migration with TCO assessment, post-merger integration, and ERP transformation. The presentation will conclude with insights into how Enterprise Architecture Management is evolving to prepare IT landscapes for AI integration. Attendees can expect a comprehensive view of EA's impact on business transformation, supported by real-world examples and future-ready solutions.
Tuesday, October 17, 2023 / 03:45 PM - 04:15 PM EDT
John Trapani, GLOBAL INDUSTRY LEAD, FINANCIAL SERVICES, Appian
Lisa Dickman, SENIOR DIRECTOR, OPERATIONS ENABLEMENT, S&P Global Market Intelligence
Leading financial information and analytics company S&P Global Market Intelligence has utilized process automation and data orchestration to power their data factory, which is the life-blood of their business. They developed a data-driven, scalable, and flexible workflow platform from scratch on Appian. In an engaging presentation, leaders from S&P Global Market Intelligence and Appian, will discuss how leveraging AI-powered process automation and data-driven insights has empowered S&P Global Market Intelligence to better enable its customers to make critical business decisions.
Tuesday, October 17, 2023 / 04:20 PM - 04:40 PM EDT
Uy Huynh, VP SALES ENGINEERING, Island
The application enterprises use the most is the browser. In fact, it has become our primary work environment, but the browser we most often use was built for consumers. So, we have surrounded it with an endless, complex and expensive stack that overwhelms your security teams and interrupts end users. But what if the browser was designed for the enterprise? What could that do for security, productivity and work itself? Join this session to learn how to enable work as it should be. Security everywhere without getting in the way!
Tuesday, October 17, 2023 / 04:45 PM - 05:15 PM EDT
Todd Kimbriel, VP Analyst, Gartner
Legacy modernization efforts have accelerated substantially within government agencies. During this session we’ll explore the key trends, drivers and considerations for legacy modernization and how to position organizations for successful digital execution into the future.
Tuesday, October 17, 2023 / 05:50 PM - 06:10 PM EDT
Richard Bird, CHIEF SECURITY OFFICER, Traceable.ai
The dynamic role of APIs in modern enterprises is undeniable, yet the security ramifications are often underestimated. 60% of organizations have suffered an API-related breach in the past 2 yrs, w/ 74% enduring at least 3 such breaches. A contributing factor to this heightened vulnerability is API sprawl.
Attend this session to gain:
-A comprehensive understanding of the latest trends & vulnerabilities surrounding API security
-Tactical solutions to address & counteract the widespread issue of API sprawl
-Guidance on fortifying API defenses in alignment w/ digital transformation strategies
Tuesday, October 17, 2023 / 05:50 PM - 06:10 PM EDT
Lewis Ryu, FOUNDER AND CEO, SoftRoad America Co., Ltd.
System migration will be changed completely by AI. For example, when migrating from the legacy system to Java, it is possible to convert to Pure Java and normalized data structure, rather than a half-baked Java such as "Jobol". In this session, Japan's Largest Migration Company will introduce how AI system migration "System Reform" can achieve high quality, low cost, low user workload and can also add value. Therefore, user can fix on business function improvement. With AI, Modernization will go into next stage.
Tuesday, October 17, 2023 / 05:50 PM - 06:10 PM EDT
Daniel Hebda, CHIEF STRATEGY OFFICER, MEGA International
Nicholas Hatfield, SENIOR PRESALES MANAGER, MEGA International
Modern, next-generation architecture accelerates business transformation by harnessing the power of AI through automated application portfolio management, prioritizing IT projects using a data-driven, smart approach, and connecting applications to business capabilities, serving as a powerful bridge between technology and organizational goals. MEGA’s HOPEX next-generation enterprise architecture platform offers a greater connected EA repository, automation, and smart recommendations - everything a modern, cutting-edge architect needs to be successful in today’s fast paced digital world.
Wednesday, October 18, 2023 / 10:00 AM - 10:20 AM EDT
Are last generation firewalls creating operational headaches and budget challenges for your cloud teams? Join this session to learn how Aviatrix is saving enterprises tens of thousands to millions of dollars annually with a distributed cloud approach that dramatically simplifies cloud network security with a zero-trust, least privilege approach that greatly improves cyber resiliency. Find out why customers are saying Aviatrix Distributed Cloud Firewall is “game changing,” and security analysts are saying “this is an opportunity to rethink networking and security for cloud.”
Wednesday, October 18, 2023 / 10:30 AM - 11:00 AM EDT
Yefim Natis, Distinguished VP Analyst, Gartner
Composability promises the business modern agility, resilience, adaptability and growth. A composable mindset can help CIOs target their investments to accelerate innovation and build confidence in businesses facing future disruptions. In this presentation, learn the business drivers, the best practices, the early steps forward and the key milestones on the roadmap to the agility of the leading digital business.
Wednesday, October 18, 2023 / 10:30 AM - 11:00 AM EDT
Bill Finnerty, VP, Team Manager, Gartner
In a post digital era, governments will operate in an ecosystem orchestrated around citizens’ needs, powered by a superapp architecture. To be successful, CIOs must prepare their organization to both build superapp frameworks and develop minapps available for orchestration as part of superapps.
Wednesday, October 18, 2023 / 11:30 AM - 12:00 PM EDT
Organizations estimate as much as 32% of their cloud spend is wasted. Increased complexity from distributed applications and infrastructure has driven waste as development and spend is decentralized across teams. To maximize business value of hybrid and multicloud investments, organizations need to deliver continuous performance, invest in innovation, and have complete confidence that you are not spending a dollar more than you need. Learn how AI-driven insights can automate and operationalize FinOps, drive accountability and assure your applications continuously perform at the lowest cost.
Wednesday, October 18, 2023 / 12:05 PM - 12:25 PM EDT
Terry Roach, Founder & Chief Product Officer, Capsifi
The modern enterprise is in a state of constant transformation. Faced with unrelenting pressure to innovate & adapt to a continuously evolving digital landscape, competitive advantage is shifting to those organizations that can dynamically adjust & adapt their business operating models to capture & maintain market leadership. Operational agility has become essential to success; there is no room for slow & steady. This agile imperative demands a new integrated approach that breaks through siloed perspectives with holistic insights into the complex interdependencies of the business operation.
Wednesday, October 18, 2023 / 12:05 PM - 12:25 PM EDT
Kevin Fredrick, MANAGING PARTNER, OneReach.ai
In the wake of ChatGPT, a frenzy of AI-enabled point solutions and bolt-ons are throwing enterprises off balance. Established vendors bolting on generative AI doesn’t amount to a strategy for their customers. Surfing the first wave of this technology demands deep understanding and architectural flexibility. Enterprises need a cognitive architecture for a modular approach, using the best solutions at any moment. Get ready for surfing lessons with Kevin Fredrick, Managing Partner with OneReach.ai—a conversational AI company with over a decade of experience in the industry.
Wednesday, October 18, 2023 / 12:05 PM - 12:25 PM EDT
Aidan Collins, HEAD OF ENTERPRISE BUSINESS, Hyperproof
Jeremiah Kung, GLOBAL HEAD OF INFORMATION SECURITY, AppLovin
Security and development teams must work together to build secure and compliant technology, and competing goals between teams can make collaboration frustrating for both sides. Join AppLovin’s Jeremiah Kung and Hyperpoof’s Aidan Collins as they discuss best practices for developing products with cybersecurity and risk management infused from the start. They’ll highlight best practices for collaborating across teams to build scalable, compliant solutions and how to foster a culture of security across your organization.
Wednesday, October 18, 2023 / 12:30 PM - 01:00 PM EDT
Bill Blosen, Sr Director Analyst, Gartner
Product teams often use a disjointed collection of tools and struggle to navigate increasingly complex architectural choices and security requirements. Software engineering leaders must kickstart platform engineering to improve the developer experience and accelerate value delivery. We will describe this Gartner key strategic technology trend and give pragmatic steps to implement it in your organization.
Wednesday, October 18, 2023 / 12:30 PM - 01:00 PM EDT
Howard Dodd, Sr Director Analyst, Gartner
Hung LeHong, Distinguished VP Analyst, Gartner
We’ve all heard that generative AI can re-code legacy languages into modern code. If so, should CIOs be planning for “The Great Re-Code” that will convert all technical debt into modern IT assets? Legacy IT is far more than just old, unsupported code. Generative AI and other technologies will have to provide many more pathways before CIOs can consider the end of legacy IT. Come join us to explore this future scenario!
Wednesday, October 18, 2023 / 01:45 PM - 02:05 PM EDT
Natascha Guerrero, SR. PRODUCT MARKETING MANAGER, OwnBackup
Rich Rose, Director of Solution Engineering, Ownbackup.com
In an uncertain economy, driving innovation, minimizing risk, and performing to plan are essential. Failure to protect your data can put business continuity, compliance, brand, performance, and your organization’s future at risk.
In this session, learn where SaaS vendors' responsibilities to protect data end, and where yours begin. Discover why mission-critical data in applications like Salesforce, ServiceNow, and Microsoft Dynamics, must be protected with proactive initiatives like backing-up, archiving, and security posture management, to ensure a strong foundation for digital transformation
Wednesday, October 18, 2023 / 02:15 PM - 02:45 PM EDT
Saikat Ray, VP Analyst, Gartner
Modern application technologies such as low code, RPA, ChatGPT and other AI tools are making it difficult for CIOs to manage enterprise IT data and information systems. In this session, you will learn how to proactively manage these new technology initiatives with IT; track and monitor deployed solutions; and create control points to protect data security and create new norms for segregation of duty.
Wednesday, October 18, 2023 / 02:15 PM - 03:00 PM EDT
Robert Yanckello, VP Analyst, Gartner
The need to support a resilient and future-proof enterprise requires universities and colleges to adopt a modernization approach that merges dynamic business needs with a dynamic technology architecture and application strategy. Bring your questions to this interactive session and learn from those posed by your peers, on how to address your institution's business needs and deliver new capabilities.
Wednesday, October 18, 2023 / 03:15 PM - 03:45 PM EDT
Gabriela Knob, BUSINESS AND INNOVATION STRATEGIST, ilegra
Igor Couto, CEO, Sofya
Explore with ilegra the relationship between AI and genuine human-centric needs in healthcare, using practical data within AI implementations that transcend the hype, bring results, and are pivotal to transform the theoretical competitive edge into reality; Sofya will illustrate the use of AI to develop explainable and trustable clinical reasoning, adopting transparent algorithms to foster confidence among medical professionals.
Wednesday, October 18, 2023 / 03:15 PM - 03:45 PM EDT
Manish Goyal, SENIOR PARTNER AND GLOBAL AI & ANALYTICS, IBM
Kaete Piccirilli, Director, Product Marketing for Ansible Automation, Red Hat Inc.
Today 64% of CEOs say they face significant pressure from investors, creditors, and lenders to accelerate adoption of generative AI. But there is a great deal of confusion about where and how generative AI will drive the greatest value for enterprise. Explore how generative AI is creating value for clients today through three high-impact use cases: customer service, application modernization and talent.
Wednesday, October 18, 2023 / 03:15 PM - 03:45 PM EDT
Ken Cohen, SVP, CONSUMER SALES, Jk Moving Services
CK Kannan, CHIEF PRODUCT, ENGINEERING AND CUSTOMER, Talkdesk
The dawn of generative AI is driving a fundamental paradigm shift for businesses by rapidly expanding what's possible and accelerating enterprise adoption. In the contact center, generative AI can unlock the potential to automate complex customer use cases and significantly improve the quality of self-service conversations.
Join CK Kannan, Chief Product & Engineering Officer, and Ken Cohen, SVP Sales, Exec. Bus. Dev. & Rev. Growth at JK Moving to learn how they increased sales conversion rate by 26% and reduced average handle time by 14% using Talkdesk's generative AI-powered contact center.
Wednesday, October 18, 2023 / 03:15 PM - 03:45 PM EDT
Sameer Parulkar, DIRECTOR, PRODUCT MARKETING, Salesforce
Paty Riquelme, DIRECTOR, PRODUCT MARKETING, Salesforce
MuleSoft’s hyperautomation platform brings together AI with best-in-class integration, automation, and API management to transform employee and customer experiences. Explore how to create business processes that connect data at hyperspeed across any system or department to increase operational efficiency using tools like next-gen integrations, generative AI, and low-code composition.
Wednesday, October 18, 2023 / 03:15 PM - 04:00 PM EDT
Nicholas Furman, Director, Technical Marketing, AMD
Alastair Richardson, Director of Corporate Development – AMD Networking Technology & Solutions Group, AMD
CIO's are constantly under pressure to evaluate new, faster, and, more efficient server platforms but the reality is that modern data centers require scale and security capabilities that can’t be delivered by CPUs alone. For many workloads, such as AI/ML, financial trading, virtualization, real-time analytics and more, accelerators are required to maximize application performance. This session will help CIOs identify and understand opportunities to accelerate your infrastructure and applications, delivering greater efficiency and better service to your business.
Wednesday, October 18, 2023 / 04:15 PM - 04:35 PM EDT
Irina Guseva, Sr Director Analyst, Gartner
Digital experience platforms (DXPs) continue to be the digital foundation for any organization managing customer experiences and digital experiences. They are used to deliver a wide array of personalized and optimized digital experiences to various audiences across multiple touchpoints in the customer journey. This session details the most recent Magic Quadrant and the positioning of providers in the market.
Wednesday, October 18, 2023 / 06:20 PM - 06:40 PM EDT
Scott Sandschafer, CHIEF EXECUTIVE OFFICER, Calibo Inc
In a landscape where 70% of digital transformations miss the mark due to tool overload, inflexible processes, and shifting needs, a pivot is non-negotiable. Join ex-CIO of Novartis & Fiat Chrylser Automobiles, Scott Sandschafer, as he unveils data and digital strategies to accelerate business value generation by 50%. Experience a surge in data and SW engineer efficiency by adopting platforms that harmonize your tech ecosystem and automate non-value-added processes, resulting in M$ in savings within just a year.
Wednesday, October 18, 2023 / 06:45 PM - 07:05 PM EDT
Organizations want to harness the power of the latest AI innovations in a safe, trusted and cost-effective manner to augment their employees’ capabilities and drive tangible business outcomes. Join this session with Amelia to learn how enterprises can put both Conversational & Generative AI to work to elevate engagement, empower employees & transform operations. Session attendees will gain invaluable insights on leveraging Generative AI’s powerful capabilities within proven Conversational AI platforms takes AI from experimental to exceptional, helping businesses stay ahead of the competition.
Thursday, October 19, 2023 / 10:00 AM - 10:20 AM EDT
Enterprise innovation and productivity are consistently hampered by technical debt, software security, and developer churn. We know that developers spend up to 42% of their time rewriting bad code – a loss for the business that also leads to unhappy employees focused on rework rather than creativity. Enterprises don’t invest enough in ensuring that the foundation of software – the code – is healthy. By focusing on clean code, organizations can boost productivity and software value, improve security, and reduce risk.
Thursday, October 19, 2023 / 10:00 AM - 10:20 AM EDT
Kj Kusch, VP, GLOBAL FIELD CTO, WalkMe
Whether it's new AI applications or new capabilities in existing applications, AI can take workplace productivity to a whole new level. Learn how to deliver AI safely and effectively with guidance, guardrails and best practices with digital adoption.
Thursday, October 19, 2023 / 10:30 AM - 10:50 AM EDT
Andrew Comes, Principal Analyst, Gartner
Integration platform as a service (iPaaS) is a second generation, cloud-based integration technology used to connect on-premises, cloud-based and mobile applications and data. In this session, we discuss how the provider landscape is changing and how you can discern what is the best type of iPaaS for your needs.
Thursday, October 19, 2023 / 10:30 AM - 11:00 AM EDT
Donna Scott, Distinguished VP Analyst, Gartner
According to Gartner’s 2023 board of directors survey, 89% of boards see digital as implicit to growth strategies, yet just 19% have seen progress toward their digital transformation goals. The enterprise lacks agility and speed in its management capabilities such as strategy, governance, program management, product management, and multidisciplinary delivery. This session will explore how CIOs can move digital transformation forward by applying agile principles across the enterprise.
Thursday, October 19, 2023 / 10:30 AM - 11:00 AM EDT
Yefim Natis, Distinguished VP Analyst, Gartner
The experience of recent business disruptions and the relentlessly increasing pace of business change spurred a wave of CIO initiatives for the platform and business modernization. The platforms and the applications are reviewed, and their architecture revisited with an eye on greater agility. In this presentation learn how the CIOs' modernization initiatives lead their organizations to democratize, build composable, and decide in real-time.
Thursday, October 19, 2023 / 11:30 AM - 12:15 PM EDT
Scott Stevens, Field CTO, AMD Pensando
Application security is increasingly seen as a board-level issue for many businesses today and while north-south security is a well understood problem, many IT departments are struggling to implement East-West security in a simple, efficient manner. Join us for this interactive session where we will discuss common security issues with todays network architectures, in addition to new approaches to simplify segmentation of the data center network architecture to provide hyper-scale class technology and performance that is unparalleled.
Thursday, October 19, 2023 / 02:00 PM - 02:30 PM EDT
Gregor Petri, VP Analyst, Gartner
Enterprises are rethinking their cloud strategies as the expected outcomes of their current cloud adoption are not meeting expectations. Industry cloud platforms are bridging the gap between technology investments and business outcomes. Learn how to leverage composable industry cloud platforms, a Gartner 2023 Top Strategic Technology Trend, to create value for your customers.
Thursday, October 19, 2023 / 02:00 PM - 02:30 PM EDT
Paul Dumas, Sr Director Analyst, Gartner
It is common today for an enterprise to use multiple cloud providers. In leveraging the API capabilities of each cloud environment, and perhaps having an API initiative on-promise, organizations are experience API technology sprawl resulting in heterogenous API technologies that need managing. See how to wrangle control of the sprawl problem and keep your API strategy agile.
Thursday, October 19, 2023 / 02:45 PM - 03:15 PM EDT
Brent Stewart, Sr Director Analyst, Gartner
Accessible products enjoy significant strategic advantage over their competitors while also reducing compliance risk. Furthermore, it's not that hard to do. And, your team already has the skills needed to do accessibility well. It's time to build an accessibility function and realize the tremendous business value of inclusion. During this session, we review 5 steps to get you there.
Thursday, October 19, 2023 / 03:30 PM - 04:00 PM EDT
Adam Preset, VP Analyst, Gartner
Microsoft Copilot's generative AI capabilities will rapidly accelerate everyday AI. The potential to advance workforce digital dexterity and transform the value of knowledge assets is enormous, but it comes with real challenges. Join this session to help you get ready for the disruption of work and the workforce as we explore impacts, dependencies, costs, known risks and uncertainties to come.
Monday, October 16, 2023 / 08:00 AM - 09:00 AM EDT
Jim Finwick, Executive Partner, Gartner
What will the next generation of digital government look like? Which technologies are poised to transform government services in the next few years, and which ones should you prioritize? Join your peers in state and local government for an interactive discussion about the critical technology disruptions on the horizon and how CIOs should consider their impact on mission priorities.
Monday, October 16, 2023 / 11:30 AM - 12:00 PM EDT
Chris Howard, Distinguished VP Analyst, Gartner
Success in times of economic and social volatility is found through sustainable forms of efficiency in any organization's operations. Decisions are needed regarding how to make the best possible use of new technology developments, which bear significant disruptive potential in the coming three years, and embrace the connected workforce nature while remaining resilient. CIOs and other IT executives should explore and selectively use these strategic technology trends to help ensure success.
Monday, October 16, 2023 / 12:30 PM - 12:50 PM EDT
Marty Resnick, VP Analyst, Gartner
IT leaders must consider the metaverse as a key trend that will drive strategic business innovations beyond technology. This session discusses the strategies that leverage how the metaverse will provide innovative digital product or service opportunities focusing on what it really is and what it is not.
Monday, October 16, 2023 / 01:45 PM - 02:15 PM EDT
Maura Hameroff, SVP ERP PRODUCT MARKETING, SAP
Running a modern ERP in the cloud opens doors for the latest innovations, like carbon accounting, process automation and business AI. Hear details from our customers how their cloud ERP enabled them to respond to new operational challenges, productively manage information, and deliver meaningful business outcomes. Empower your organization with a modern cloud ERP and shift from running your business to innovating your business.
Monday, October 16, 2023 / 01:45 PM - 02:15 PM EDT
Joanne Wright, SVP, Transformation and Operations, IBM
AI is one of the most transformative technologies of our time with the potential to boost productivity and unlock trillions in economic value. But AI for business has unique needs, from the necessary infrastructure and integration to the need to manage data integrity and quality, increased technical complexity, and workforce adaptation and institutional change. In this session, hear from the leader who helped make IBM client zero for its automation and advanced analytics about the challenges and successes in implementing AI for business at one of the world's largest technology companies.
Monday, October 16, 2023 / 02:45 PM - 03:05 PM EDT
Penny Gillespie, VP Analyst, Gartner
While organizations are focused on AI and bots, customer frustration with rising prices, lower value, poor experiences, subpar service and lack of enterprise transparency continues to increase. As customers seek relief and entrepreneurs recognize opportunity, a customer owned and operated bot advocate may be coming your way. This bot will interact with your technology and employees. It will pit AI against AI. It will not use APIs and it will change the way your organization does business. Get prepared. Technology will be at the center of the change.
Monday, October 16, 2023 / 02:45 PM - 03:05 PM EDT
Sandeep Unni, Sr Director Analyst, Gartner
Successive waves of market disruption are pitching retailers into a state of “permacrisis,” causing them to accelerate investments in technology to help them achieve stability and agility for resilience. They are also challenged with balancing operational costs while striving to deliver excellent customer experiences. Use this Hype Cycle to cut through market hype and identify transformative technologies to drive solid business results.
Monday, October 16, 2023 / 02:45 PM - 03:30 PM EDT
Chris Howard, Distinguished VP Analyst, Gartner
This interactive discussion serves as a follow up to the Signature Series session, Top Strategic Technology Trends for 2024, presented earlier in the agenda. Come prepared to ask questions, and learn from those posed by your peers, regarding the most impactful technology trends revealed by Gartner this week at IT Symposium/Xpo.
Monday, October 16, 2023 / 02:45 PM - 03:30 PM EDT
Terry Criscione, VP, Executive Partner, Gartner
Hudson Donatelli, VP, Executive Partner, Gartner
Cultivating innovation that drives business value is a critical CIO priority. Join this facilitated discussion on different ways to approach innovation. Learn what your peers are doing to make it work for their enterprise and what challenges they face. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!
Monday, October 16, 2023 / 05:55 PM - 06:15 PM EDT
Keith Renison, SENIOR PRODUCT MARKETING MANAGER, ANALYT, RingCentral
In today's competitive business landscape, retaining customers and optimizing operational costs are paramount to success. One of the most critical touch points for achieving these goals is the contact center, where customer interactions can make or break brand loyalty. AI has emerged as a transformative force in contact center operations, offering innovative solutions to address these challenges. Join this session to learn how AI technologies can be harnessed to create a win-win scenario for businesses—enhancing customer satisfaction while simultaneously reducing operational expenditures.
Monday, October 16, 2023 / 06:20 PM - 06:40 PM EDT
Nicholas Furman, Director, Technical Marketing, AMD
CIO's are constantly under pressure to evaluate new, faster, and, more efficient server platforms but the reality is that modern data centers require scale and security capabilities that can’t be delivered by CPUs alone. For many workloads, such as AI/ML, financial trading, virtualization, real-time analytics and more, accelerators are required to maximize application performance. Join AMD for a lively session on how you can identify and understand opportunities to accelerate your infrastructure and applications, delivering greater efficiency and better service to your business.
Monday, October 16, 2023 / 06:20 PM - 06:40 PM EDT
Michael Clarkin, CHIEF MARKETING OFFICER, Scaled Agile
Shenandoah Speers, DIRECTOR, APPLICATION AND PLATFORM SERVI, NASA
NASA has embarked upon a digital transformation journey to adapt to a rapidly changing mission. Central to that strategy has been to create a transformation mindset and culture, using SAFe to enable core principles and practices. Learn more about how NASA has built the capability to rapidly develop and adjust to the changing needs of its agency partners, maximizing value within tightly constrained Federal budgets.
Monday, October 16, 2023 / 06:45 PM - 07:05 PM EDT
Beth Georgiou, Co-Founder & Director, ERA Championship
The ERA Racing Championship is creating a better experience for fans, drivers, and teams by taking an innovative approach to integration. In this session, ERA’s Co-Founder and Director Beth Georgiou explains how her team has transformed the racing experience by integrating everything, so the crew can make adjustments based on driver data, so the cars can provide personalized dashboards, so the drivers can get AI-based coaching, and so the fans can get access to driving data and experiences at their fingertips. Come and see how the future of connected racing is built on integration.
Tuesday, October 17, 2023 / 07:30 AM - 08:30 AM EDT
Chris Howard, Distinguished VP Analyst, Gartner
Join us for this interactive breakfast session featuring a discussion of the most impactful technology trends for global enterprises, as revealed in the Signature Series session, Top Strategic Technology Trends for 2024.
Tuesday, October 17, 2023 / 10:30 AM - 11:00 AM EDT
Daryl Plummer, Distinguished VP Analyst, Gartner
2023 is the year everything changed. Going forward, all areas of human endeavor will have to contend with the fact that generative AI is real and evolving at a rapid pace. And yet, multiple technology innovations, even beyond AI, are overlapping to change the very nature of computing. This presentation covers ten predictions of the future that represent opportunities — or threats. CIOs, tech providers and business leaders will need to decide which while acting swiftly.
Tuesday, October 17, 2023 / 10:30 AM - 11:00 AM EDT
Don Scheibenreif, Distinguished VP Analyst, Gartner
Mark Raskino, Distinguished VP Analyst, Gartner
Billions of machine customers are headed your way. But what tangible steps can CIOs take to get this moving in their organization? Don't be like the leaders of Kodak, Blockbuster, or Sears who failed to catch the next big wave. In this session, we'll share insights and actions from Gartner's new book, When Machines Become Customers, to help you meet this trillion-dollar opportunity.
Tuesday, October 17, 2023 / 10:30 AM - 11:15 AM EDT
Bob Trotter, Sr Executive Partner, Gartner
Steve Buckridge, VP, Executive Partner, Gartner
Financial Services executives are facing increased disruption from emerging technologies such as generative AI, blockchain, quantum computing and many more. Join your peers for a discussion on reality vs. hype, emerging regulations, consortiums and ecosystems. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!
Tuesday, October 17, 2023 / 10:30 AM - 12:00 PM EDT
Tom Rad kiewicz, Sr Executive Partner, Gartner
Shiraz Mahyera, Sr Executive Partner, Gartner
In the digital era, business complexity and uncertainty are making innovation essential to success. Yet navigating the expanding landscape of innovation approaches can be intimidating. This workshop will introduce an innovation framework to design innovation roadmaps that deliver high-value business outcomes.
Tuesday, October 17, 2023 / 11:30 AM - 12:15 PM EDT
Wes Sylvester, VP, INDUSTRY SOLUTIONS GROUP, Cisco
Tom Gillis, SVP/GM, SECURITY BUSINESS GROUP, CISCO SYSTEMS - SECURITY
As CIOs, the list of opportunities and obligations continues to grow. Complexity is everywhere, and the thirst for frictionless experiences is increasingly crucial for IT success. What if the ideas we need are right in front of us? What if another CIO could ignite the solution for what keeps you up at night? Join Tom Gillis, SVP & General Manager, Cisco Security Business Group and Wes Sylvester, VP, Industry Solutions Group to explore how best practices and learnings from completely different industries might just give us the inspiration we need to navigate our present and define our future.
Tuesday, October 17, 2023 / 12:05 PM - 12:25 PM EDT
Fabio Caversan, INNOVATION, VP, Stefanini
John Grieco, GLOBAL CTO, Stefanini (Tiffany)
With ever-changing consumer demands and increasing competition from global brands, the retail revolution has spawned significant change in the industry, with many retailers turning to new technology for a competitive edge. In this session, Stefanini and Tiffany share how they are leveraging applied AI to co-create the future of luxury retail, with an adaptive self-portal capable of solving problems in real-time across the retail value chain.
Tuesday, October 17, 2023 / 12:30 PM - 12:50 PM EDT
Bill Ray, VP Analyst, Gartner
In 2010, one or two U.S. enterprises could reach orbit, in 2023 more than 50 companies are developing rockets. This exponential growth is driven by new business models and logistical approaches, and those changes are having an impact across industries. This session will show how risk management, competitive pressure and production scale are creating a revolution with an impact beyond the space industry.
Tuesday, October 17, 2023 / 12:30 PM - 01:00 PM EDT
Marty Resnick, VP Analyst, Gartner
It’s difficult for enterprise leaders to make choices without understanding the evolving landscape of transformational change. This Tapestry of trends story enables executive leaders to contribute to enterprise strategy and prepare the organization for brave new worlds. Find out how to factor in emerging macro and environmental trends that could impact your organization’s business models and strategic planning.
Tuesday, October 17, 2023 / 12:30 PM - 01:15 PM EDT
Steve Scott, Executive Partner, Domains, Gartner
Colin Boyd, Executive Partner, Gartner
Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!
Tuesday, October 17, 2023 / 01:45 PM - 02:15 PM EDT
Wes Sylvester, VP, INDUSTRY SOLUTIONS GROUP, Cisco
Tom Gillis, SVP/GM, SECURITY BUSINESS GROUP, CISCO SYSTEMS - SECURITY
As tech leaders, we aspire to build sophisticated systems to detect ransomware, but attacks continue to get through. As we refine our AI-based security analytics, we develop a score for the likelihood of a ransomware attack. In theory, we can trigger and initiate things like a data snapshot before one line of encrypted data is written to disk. This would in effect be an antidote to ransomware, allowing a full, seamless automated recovery. Join a discussion of these exciting concepts and see how the infrastructure plays a unique role in thwarting ransomware.
Tuesday, October 17, 2023 / 01:45 PM - 02:15 PM EDT
Ray Harishankar, IBM FELLOW IBM QUANTUM, IBM CORPORATE - RESEARCH
In 2023, the average cost of a data breach climbed 15.3% to $4.45 million. As the digital economy evolves, this figure is expected to scale more rapidly, increasing the urgency for organizations to modernize their cybersecurity and build agility into their vulnerability management. Security AI and automation safeguard data cost-effectively, but quantum computers will be able to break some of the most widely used security protocols in the world. Learn how organizations are using quantum-safe technology today to plan for a quantum-safe future.
Tuesday, October 17, 2023 / 02:45 PM - 03:05 PM EDT
Arun Chandrasekaran, Distinguished VP Analyst, Gartner
Our 2023 Hype Cycle features emerging technologies that will significantly affect business and society over the next two to 10 years. These technologies will help CIOs address the digital demands of the future, and use them to drive competitive differentiation and efficiency.
Tuesday, October 17, 2023 / 02:45 PM - 03:15 PM EDT
Benjamin Seesel, VP, Advisory, Gartner
Evolving competitive dynamics are pressuring banks to adjust to ever-changing business models and new operating realities. At the same time, macroeconomic forces and the recent banking failures are pressuring firms to maintain profitability and generate sustainable growth. This session will explore the banking business model of the future and discuss how banks can reinvent their business models sustainably and cost-effectively.
Tuesday, October 17, 2023 / 02:45 PM - 03:15 PM EDT
Jeff Cribbs, Distinguished VP Analyst, Gartner
Today’s healthcare technology leaders are hearing new demands, at louder volumes, from many new directions. Structural challenges guarantee that transformation is coming — the readiness is all that remains. This session will provide a clear assessment of those multistakeholder demands, a summary of the most promising emerging technologies to address them, and some sound principles for charting the path ahead.
Tuesday, October 17, 2023 / 02:45 PM - 03:15 PM EDT
Lloyd Jones, Sr Director Analyst, Gartner
Utilities strategic objectives are converging, to include operational resilience, environmental impact and sustainable business priorities such as asset management. CIOs must execute an IT strategy that turns business innovations into scalable digital-first capabilities that exploit AI. Learn how to build digital products curated and served by an integrated technology organization.
Tuesday, October 17, 2023 / 02:45 PM - 03:15 PM EDT
Rich McAvey, Distinguished VP Analyst, Gartner
The universe of business and digital strategies across the industry continues to grow more diverse. At the same time, strategy is becoming clearer and more focused at the company level. Gartner has identified an essential set of mega-trends that are shaping the future of the industry.
Tuesday, October 17, 2023 / 02:45 PM - 03:30 PM EDT
Daryl Plummer, Distinguished VP Analyst, Gartner
This interactive discussion serves as a follow up to the Signature Series session, Top Strategic Predictions for 2024 and Beyond: The Year Everything Changed, presented earlier in the agenda. Come prepared to ask questions, and learn from those posed by your peers, regarding the most provocative predictions revealed by Gartner this week at IT Symposium/Xpo.
Tuesday, October 17, 2023 / 02:45 PM - 04:15 PM EDT
Grant Larsen, Sr Executive Partner, Domains, Gartner
Steve Heck, Sr Executive Partner, Gartner
In the digital era, business complexity and uncertainty are making innovation essential to success. Yet navigating the expanding landscape of innovation approaches can be intimidating. This workshop will introduce an innovation framework to design innovation roadmaps that deliver high-value business outcomes.
Tuesday, October 17, 2023 / 03:45 PM - 04:15 PM EDT
Dr Greg Heon, SR DIRECTOR OF PRODUCT MANAGEMENT, Palo Alto Networks
Artificial Intelligence is revolutionizing businesses and organizations at an unprecedented rate. The opportunity that AI is demonstrating to drive efficiency and technological innovation is infinite. At Palo Alto Networks, we have been transforming AI-powered potential into AI-powered protection for nearly a decade. Join us to explore the future of cybersecurity and learn how AI and ML are not only a differentiator in our products, but help you drive tangible benefits to prepare your organization for the AI era.
Tuesday, October 17, 2023 / 04:45 PM - 05:15 PM EDT
Don Scheibenreif, Distinguished VP Analyst, Gartner
Customer Experience evolves as customers evolve. But what forces should you pay attention to, and how do you position the IT organization to help? In this session, we'll share three trends we've been following: customer empathy, digital friction, and end-to-end customer journeys, and, how Gartner can help you address these trends in your CX function.
Wednesday, October 18, 2023 / 10:00 AM - 10:20 AM EDT
Leonardo Vieira, DIGITAL INDUSTRY DIRECTOR, Stefanini
Scott Tankersley, SMART FACTORY LARGE PROJECT LEADER, HONDA NORTH AMERICA, INC
Digital manufacturing technology has the power to transform the manufacturing industry. But alongside its many benefits, smart manufacturing also creates the challenge of complexity on the shop floor. In this session, Stefanini and Honda share how they are enhancing the performance of manufacturing personnel by placing humans at the center of the process, providing streamlined and task-specific interfaces, presenting actionable data, and introducing new, accessible technologies to improve overall performance.
Wednesday, October 18, 2023 / 10:30 AM - 10:50 AM EDT
Arun Chandrasekaran, Distinguished VP Analyst, Gartner
Recent advances in generative AI make it the most disruptive set of technologies to impact businesses in decades. This presentation will familiarize CIOs with key technologies underpinning generative AI as well as its potential risks to ensure safe and robust adoption.
Wednesday, October 18, 2023 / 10:30 AM - 11:00 AM EDT
Rich McAvey, Distinguished VP Analyst, Gartner
Business performance depends upon a fleet of long-lived physical assets. This session demonstrates why intelligent assets are essential for maintaining operational excellence despite turbulent markets.
Wednesday, October 18, 2023 / 10:30 AM - 11:00 AM EDT
Yefim Natis, Distinguished VP Analyst, Gartner
Composability promises the business modern agility, resilience, adaptability and growth. A composable mindset can help CIOs target their investments to accelerate innovation and build confidence in businesses facing future disruptions. In this presentation, learn the business drivers, the best practices, the early steps forward and the key milestones on the roadmap to the agility of the leading digital business.
Wednesday, October 18, 2023 / 10:30 AM - 11:00 AM EDT
Bill Finnerty, VP, Team Manager, Gartner
In a post digital era, governments will operate in an ecosystem orchestrated around citizens’ needs, powered by a superapp architecture. To be successful, CIOs must prepare their organization to both build superapp frameworks and develop minapps available for orchestration as part of superapps.
Wednesday, October 18, 2023 / 10:30 AM - 11:00 AM EDT
Lloyd Jones, Sr Director Analyst, Gartner
Utility performance and resilience is constrained by industrial assets with lifecycles measured in decades. Enable intelligent industrial assets to optimize asset portfolios in real time, to slash operating costs, improve performance and resilience. Learn how to move beyond reactive predictive analytics with intelligent operations.
Wednesday, October 18, 2023 / 10:30 AM - 11:15 AM EDT
Terry Criscione, VP, Executive Partner, Gartner
Hudson Donatelli, VP, Executive Partner, Gartner
Cultivating innovation that drives business value is a critical CIO priority. Join this facilitated discussion on different ways to approach innovation. Learn what your peers are doing to make it work for their enterprise and what challenges they face. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!
Wednesday, October 18, 2023 / 10:30 AM - 12:00 PM EDT
Grant Larsen, Sr Executive Partner, Domains, Gartner
Steve Heck, Sr Executive Partner, Gartner
In the digital era, business complexity and uncertainty are making innovation essential to success. Yet navigating the expanding landscape of innovation approaches can be intimidating. This workshop will introduce an innovation framework to design innovation roadmaps that deliver high-value business outcomes.
Wednesday, October 18, 2023 / 12:05 PM - 12:25 PM EDT
Kevin Fredrick, MANAGING PARTNER, OneReach.ai
In the wake of ChatGPT, a frenzy of AI-enabled point solutions and bolt-ons are throwing enterprises off balance. Established vendors bolting on generative AI doesn’t amount to a strategy for their customers. Surfing the first wave of this technology demands deep understanding and architectural flexibility. Enterprises need a cognitive architecture for a modular approach, using the best solutions at any moment. Get ready for surfing lessons with Kevin Fredrick, Managing Partner with OneReach.ai—a conversational AI company with over a decade of experience in the industry.
Wednesday, October 18, 2023 / 12:30 PM - 01:00 PM EDT
Howard Dodd, Sr Director Analyst, Gartner
Hung LeHong, Distinguished VP Analyst, Gartner
We’ve all heard that generative AI can re-code legacy languages into modern code. If so, should CIOs be planning for “The Great Re-Code” that will convert all technical debt into modern IT assets? Legacy IT is far more than just old, unsupported code. Generative AI and other technologies will have to provide many more pathways before CIOs can consider the end of legacy IT. Come join us to explore this future scenario!
Wednesday, October 18, 2023 / 02:15 PM - 02:35 PM EDT
Chirag Dekate, VP Analyst, Gartner
From discovering drugs faster to hyperefficient supply chains and beyond, the coming quantum revolution will transform your industries. The intimidatingly complex quantum technology sector could be the next source of economic prosperity and transformation. Learn the future directions of quantum technology, and what you must do to create value from emerging quantum opportunities.
Wednesday, October 18, 2023 / 02:15 PM - 02:45 PM EDT
Daryl Plummer, Distinguished VP Analyst, Gartner
Disruptions are fundamental shifts in something, which create lasting change that does not tend to die away unless disrupted by something else. CIOs must embrace the notion that disruption will continue and become more frequent. This will decide who leads and who follows. This presentation examines seven disruptions that are closer than you might think and should be on the CIO's strategic radar.
Wednesday, October 18, 2023 / 02:15 PM - 03:00 PM EDT
Bob Trotter, Sr Executive Partner, Gartner
Steve Buckridge, VP, Executive Partner, Gartner
Financial Services executives are facing increased disruption from emerging technologies such as generative AI, blockchain, quantum computing and many more. Join your peers for a discussion on reality vs. hype, emerging regulations, consortiums and ecosystems. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!
Wednesday, October 18, 2023 / 02:15 PM - 03:45 PM EDT
Tom Rad kiewicz, Sr Executive Partner, Gartner
Shiraz Mahyera, Sr Executive Partner, Gartner
In the digital era, business complexity and uncertainty are making innovation essential to success. Yet navigating the expanding landscape of innovation approaches can be intimidating. This workshop will introduce an innovation framework to design innovation roadmaps that deliver high-value business outcomes.
Wednesday, October 18, 2023 / 02:15 PM - 04:15 PM EDT
Miles Gibson, VP, Research, Gartner
With business teams more involved in technology innovation (TI) and developing solutions autonomously, TI leaders struggle with their management approach. While leaders can leverage business-led innovation as a force multiplier, they also face challenges to effectively manage the TI portfolio. This interactive session features insights from new best-practice case studies on approaches to supporting innovation and results from our latest TI benchmarking survey. Participants can connect with peers through live conversation and polling facilitated by a Gartner expert. This session is recommended for Heads of EA and/or Technology Innovation leaders.
Wednesday, October 18, 2023 / 03:15 PM - 04:00 PM EDT
Nicholas Furman, Director, Technical Marketing, AMD
Alastair Richardson, Director of Corporate Development – AMD Networking Technology & Solutions Group, AMD
CIO's are constantly under pressure to evaluate new, faster, and, more efficient server platforms but the reality is that modern data centers require scale and security capabilities that can’t be delivered by CPUs alone. For many workloads, such as AI/ML, financial trading, virtualization, real-time analytics and more, accelerators are required to maximize application performance. This session will help CIOs identify and understand opportunities to accelerate your infrastructure and applications, delivering greater efficiency and better service to your business.
Wednesday, October 18, 2023 / 04:15 PM - 04:45 PM EDT
Richard Natale, Sr Director Analyst, Gartner
The rate of automation in insurance is high already. Focusing solely on efficiency will not meet the business objectives the industry needs in the future. Insurers need to focus on enabling autonomous processing in order to compete. This presentation will present a roadmap to becoming an autonomous insurer by leveraging advanced analytics, event technology, IoT and process-centric design for complex business processes.
Wednesday, October 18, 2023 / 04:15 PM - 04:45 PM EDT
Moutusi Sau, VP, Team Manager, Gartner
ChatGPT, Google Bard and other large language models have ushered in a new era and interest is skyrocketing. Banks are at the forefront of adoption, investigating a wide array of applications for generative-AI-enabled tools. But questions abound for banks, especially when it comes to privacy, risk, and internal policies around GenAI tool usage. This session will explore how banks can shape a differentiated, revenue-generating GenAI strategy and how to accelerate enterprise adoption.
Wednesday, October 18, 2023 / 05:15 PM - 05:45 PM EDT
Michael Shanler, Distinguished VP Analyst, Gartner
Healthcare and life science leaders must mature their digital business capabilities, but many organizations struggle to move from strategy to execution. Attend this session to confront pilot culture and learn how to scale innovations across your enterprise.
Wednesday, October 18, 2023 / 05:55 PM - 06:15 PM EDT
Larry Weber, CHIEF MARKETING OFFICER, ADAPTIVA
As organizations expand, the surface area for hackers to exploit is increasing. Endpoint apps have become a primary target for attacks, yet over 2/3rds of organizations don’t even know how many applications are installed on their endpoints. When the patches are finally released, the majority take at least 2 weeks to start the patch deployment, and only 34% confirming that it deployed.
In this session we will share the findings of Adaptiva’s enterprise endpoint and patch management research and offer some strategies to better defend your organization through autonomic patch management.
Wednesday, October 18, 2023 / 06:20 PM - 06:40 PM EDT
Michael Murray, CHIEF PRODUCT OFFICER, Power Digital
Stephanie Mcreynolds, Chief Marketing Officer, data.world
How do you build a data foundation for generative AI applications? How do you overcome challenges like prompt engineering, response accuracy, and explainability? In this session, explore why addressing data today is crucial for success with AI tomorrow.
Technology and data leaders will learn why data catalogs and knowledge graphs are core pieces of the foundation needed to become AI-ready. Discover why these tools are key to unlocking scalable generative AI applications. Gain insights into the essential building blocks and actions needed to unlock and deliver AI with speed, scale, and impact.
Thursday, October 19, 2023 / 10:30 AM - 10:50 AM EDT
Bill Ray, VP Analyst, Gartner
Developing and launching a satellite can be done well under half a million dollars, generating unique market insight and differentiation, not to mention raising the company image. An entire industry is standing by to assist those who decide to take the plunge. This session provides insight into the new space value chain, and how companies should decide if it’s worth taking their ideas into orbit.
Thursday, October 19, 2023 / 10:30 AM - 11:00 AM EDT
Matthew Brisse, VP Analyst, Gartner
Quantum computing has the potential to revolutionize your business and your industry. It also has the potential for post-quantum cryptographic threats and vulnerabilities. This session will introduce both opportunistic and defensive approaches to quantum computing. You will walk away with a solid understanding of quantum computing is something you should act on now, later, or never.
Thursday, October 19, 2023 / 10:30 AM - 11:00 AM EDT
Yefim Natis, Distinguished VP Analyst, Gartner
The experience of recent business disruptions and the relentlessly increasing pace of business change spurred a wave of CIO initiatives for the platform and business modernization. The platforms and the applications are reviewed, and their architecture revisited with an eye on greater agility. In this presentation learn how the CIOs' modernization initiatives lead their organizations to democratize, build composable, and decide in real-time.
Thursday, October 19, 2023 / 10:30 AM - 11:00 AM EDT
Peter Skyttegaard, VP Analyst, Gartner
A common reaction to times of disruption and uncertainty is to pause innovation initiatives, in particular reducing efforts in innovation labs. Actually, a well-organized innovation lab can become a critical ingredient to survive and thrive, as it reveals new opportunities to generate business success. In this session, we will discuss the key steps of building an innovation lab, through an effective operating model, along with real-time examples of an organization that has successfully leveraged them to be prepared for uncertainties.
Thursday, October 19, 2023 / 11:30 AM - 12:00 PM EDT
The Business Transformation and Innovation landscapes are dynamic. Discover the critical role customer-driven strategies play in reshaping businesses. Uncover how the CIO's perspective reveals tech innovation's dual impact on efficiency and cultural change. Through real-world industry-specific use cases, see how customer-centric solutions, tech progress, and adaptable cultures intersect. We'll show you how these elements boost the bottom line and nurture forward-looking ecosystems in today's rapidly changing business environment.
Thursday, October 19, 2023 / 12:45 PM - 01:15 PM EDT
Robert Naegle, VP Analyst, Gartner
Business value metrics can feel impossible to define and harder to quantify. This session will explore six universal measures of value, how to build them, and how they can enhance and expand your IT and/or digital business value narrative.
Thursday, October 19, 2023 / 02:00 PM - 02:30 PM EDT
Penny Gillespie, VP Analyst, Gartner
Executives beware: Consumer bots are on their way to fundamentally change how customers buy goods and services. Driving this veritable army of new bots is customer dissatisfaction with poor service delivered by chatbots, the accessibility of artificial intelligence devices, such as ChatGTP, and an announcement by the father of the internet, Tim Berners-Lee, that he was starting a company to make customer bots. Prepare now or be left behind.
Thursday, October 19, 2023 / 02:45 PM - 03:15 PM EDT
Bill Ray, VP Analyst, Gartner
Low-cost satellites are providing unprecedented views from orbit, while AI is counting the cars coming out of Chinese factories, the oil pumped out of the ground in America, and the nickel smelted around the world. Using real-world examples, this session explains how companies are already reacting to this new age of transparency, and how you should be doing the same.
Thursday, October 19, 2023 / 03:30 PM - 04:00 PM EDT
Brook Selassie, VP Analyst, Gartner
Gartner data shows that one-third of growth strategy failures come from too little risk taking. Worse, over time this approach can become ingrained into the culture of the enterprise and serve as a cloud layer over the growth potential of the business.
Thursday, October 19, 2023 / 03:30 PM - 04:00 PM EDT
Tsuneo Fujiwara, VP Analyst, Gartner
Incremental technology innovation-microinnovation — outside of the IT department is on the rise. But most CIOs do not know how to effectively support or have sight of these initiatives. This session will look at the steps CIOs can take to support both the development and adoption of microinnovations across their organisations.
Thursday, October 19, 2023 / 03:30 PM - 04:00 PM EDT
Brett Sparks, Sr Director Analyst, Gartner
Exponential advances in the metaverse, AR, and quantum fields of study will eventually expose combinative capabilities previously unknown or only imagined. Providers of these quantum capabilities must plan for new levels of universal accountability, employee protection, and digital ethics.
Monday, October 16, 2023 / 10:00 AM - 10:45 AM EDT
Don Scheibenreif, Distinguished VP Analyst, Gartner
Mary Mesaglio, Distinguished VP Analyst, Gartner
Generative AI has burst onto the scene, unleashing both possibilities and threats for CIOs everywhere and raising questions that range from the metaphysical (what does it mean to be human?) to the tactical (where and how should I use AI to create value and what are the risks?). The Gartner Opening Keynote will meet these questions head on to ensure CIOs stay out in front in this new era of human-machine relationships.
Monday, October 16, 2023 / 11:30 AM - 12:15 PM EDT
Daniel Sanchez Reina, VP Analyst, Gartner
CIOs do the wrong thing typically when it comes to reducing anxieties about Gen AI. They double down on the impacts of Gen AI, relying on their ability to reduce anxieties through their words, that is, through logical reasoning. That only multiplies the anxieties because anxieties lie in the emotional field, not in the logical one. Moreover, CIOs cannot offer any kind of certainty, just opinions or hypothesis or rough estimations. Join this session to know more.
Monday, October 16, 2023 / 11:30 AM - 12:15 PM EDT
John Baker, VP, Executive Partner, Gartner
Brandon Dunlap, Sr Executive Partner, Domains, Gartner
Beyond the media hype, CIOs need to know how AI factors into business value, risk, talent, and investment priorities and what is on the horizon. In this fast-evolving space, what have you done to help your organization? Roundtable discussions are lightly facilitated and informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!
Monday, October 16, 2023 / 12:30 PM - 01:15 PM EDT
Jeffery DePasquale, VP, Executive Partner, Gartner
Jeff Bergeron, Sr Executive Partner, Gartner
Generative AI has captured the attention and imagination of many IT leaders. As we move past the stage of understanding AI, we're determining how and where to leverage it. Join your peers to learn and share what is realistic, what has worked, what has not, the risks of the technology and what you are doing to govern it. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!
Monday, October 16, 2023 / 12:30 PM - 01:15 PM EDT
Adam Preset, VP Analyst, Gartner
Microsoft 365 Copilot is central to many conversations and strategies as generative AI changes digital work forever. What can Copilot do for us? Who can and should use it? How will we protect our data, and how can we master it and advance beyond foundational use cases? Bring your questions to this interactive session, and learn from those posed by your peers, as we discuss what’s realistic, practical, and possible.
Monday, October 16, 2023 / 12:30 PM - 01:30 PM EDT
Marlena Brown, Sr Director Analyst, Gartner
Susan Grajek, Vice President, EDUCAUSE
Mark McCormack, Senior Director of Research & Insights, EDUCAUSE
EDUCAUSE research demonstrates that students want flexibility in their learning experiences and AI may be able to help. Technology leaders are focused on their institutions’ financial challenges and on safeguarding their data, which could constrain the adoption of AI-driven technologies. Join us as we highlight strategies for investing in student flexibility while also strengthening data and financial foundations. We will share examples of higher education’s incorporation of AI and its contributions to students’ and institutions’ success.
Monday, October 16, 2023 / 12:45 PM - 01:15 PM EDT
Van Baker, VP Analyst, Gartner
Generative AI has the potential to change applications from user interface based transactional platforms to interactive experiences for application users. Applications will improve and expand on user input to the application and suggest additional content or actions for the user to do. Software engineering leaders need to acquire skills to embed generative AI capabilities into applications they are building for their enterprises.
Monday, October 16, 2023 / 01:20 PM - 01:40 PM EDT
Establishing the right data governance—one that lets you balance control and access—gives people within your organization trust and confidence in the data. It encourages innovation rather than restricts it because the right people can quickly find, access, and share data when they need it. In this session, learn how to structure a complete data governance strategy on AWS that supports your business initiatives and addresses the unique considerations for generative AI.
Monday, October 16, 2023 / 01:20 PM - 01:40 PM EDT
Chris Bailey, Distinguished Engineer, IBM Northernlight
IT downtime is business downtime. To minimize downtime, businesses need to scale expert knowledge across an increasingly complex set of technologies. Accelerating incident remediation enables organizations to achieve operational objectives of their IT Applications and Systems and reduce operational costs. Learn how expert industry knowledge can be derived from industry sources, enhanced with analysis of incidents, and customized based on the actions of your own operations teams to resolve incidents much faster. That’s the power of automation with Generative AI.
Monday, October 16, 2023 / 01:45 PM - 02:15 PM EDT
Arthur Hu, CIO, Lenovo
The world is abuzz with all things AI, but what does it take for most organizations to become AI ready? AI will impact every facet of business, and organizations can’t proceed with AI implementation and utilization without a pathway to preparedness. What business and technology transformation decisions must be made? How can organizations scale quickly to accommodate storage, capacity and other needs related to AI?
Monday, October 16, 2023 / 01:45 PM - 02:15 PM EDT
Chris Goettl, VICE PRESIDENT, PRODUCT MANAGEMENT, Ivanti
IT operations teams are seeking productivity and efficiency while security teams focus on risk management and protection. This session explores how to strike a balance between IT and security operations goals by connecting the necessary visibility and real-time understanding of your environment with intelligent automation to quickly identify, prioritize and respond to security risks all while improving the digital experiences of your employees.
Monday, October 16, 2023 / 01:45 PM - 02:15 PM EDT
As AI integration becomes more prevalent, understanding the ethical dimensions of data handling is critical. This session will explore key strategies for managing data responsibly, from collection to disposal, ensuring compliance, transparency, and societal benefit. Our expert speaker will offer insights into aligning AI initiatives with ethical guidelines and regulatory frameworks, empowering CIOs and IT professionals to drive innovation while upholding data privacy and integrity.
Monday, October 16, 2023 / 01:45 PM - 02:15 PM EDT
Jonathan Nikols, SVP GLOBAL ENTERPRISE SALES, Verizon Communications Inc.
Creating a bespoke & unique experience for customers takes a team aligned to a vision and view of success. This is more than the internal team, it is the entire partner ecosystem. The CIO team shifted their approach and did so to deliver outcome-driven excellence. Join us to learn how possibilities were unleashed and value was delivered through a cohesive, aggressive and innovative approach to using AI / ML, Big Data, connectivity and more.
Focus: Building the vendor ecosystem of the future & why Verizon has the permission to lead.
Monday, October 16, 2023 / 01:45 PM - 02:15 PM EDT
Sanjit Ganguli, FIELD CTO, VP, TRANSFORMATION STRATEGY, Zscaler
The growing accessibility of AI empowers businesses as well as cybercriminals, increasing both opportunities and risks. IT leaders must develop strategies that allow the business to thrive while also controlling data privacy and stopping increasingly advanced (and damaging) cyberattacks.
Join us to learn about:
The growing AI threat landscape (as seen through the lens of 300B daily transactions across the Zscaler cloud)
Zero trust-based security strategies to minimize the attack surface and stop compromise, lateral movement, and data loss
How to gain holistic visibility into your risk posture
Monday, October 16, 2023 / 01:45 PM - 02:15 PM EDT
Nicole Eagan, Chief Strategy Officer, Darktrace
Generative AI is proving to increase productivity and augment humans in new ways. To seize these opportunities, organizations must be aware of and manage its risks. That includes understanding how generative AI has changed the threat landscape and the security concerns that come with it – access control, cyber risk and compliance, data privacy, governance, and security. In this session, learn how applying Self-Learning AI across your organization’s digital environment will help your security team prevent, detect, respond, and heal from incidents, including those augmented by generative AI.
Monday, October 16, 2023 / 01:45 PM - 02:15 PM EDT
Joanne Wright, SVP, Transformation and Operations, IBM
AI is one of the most transformative technologies of our time with the potential to boost productivity and unlock trillions in economic value. But AI for business has unique needs, from the necessary infrastructure and integration to the need to manage data integrity and quality, increased technical complexity, and workforce adaptation and institutional change. In this session, hear from the leader who helped make IBM client zero for its automation and advanced analytics about the challenges and successes in implementing AI for business at one of the world's largest technology companies.
Monday, October 16, 2023 / 01:45 PM - 02:30 PM EDT
Ailian Gan, AI Product Lead, Zoom
With the frontiers of AI being pushed constantly, and with major industry players announcing new investments and launches in AI every day, how has your organization responded to these changes? We will discuss how your organization keeps pace, how you can foster a culture that embraces this rate of change, and what your organization needs to keep top of mind to apply AI in a responsible way. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!
Monday, October 16, 2023 / 01:45 PM - 02:30 PM EDT
Prasad Ramakrishnan, CIO, Freshworks
Kenneth Gonzalez, Head of Analyst Relations, Freshworks
Delve deeper into the transformative power of Artificial Intelligence for IT Service Management. As organizations strive for increased efficiency and predictability, GenAI has emerged as the next game-changer. But however powerful the technology might be, leaders still need to deliver an employee experience that’s deeply human. In this roundtable, we'll explore the challenges, strategic vision, and implementation guidelines needed to bring GenAI into your organization. Join us to discover how to foster a culture of curiosity (rather than fear) toward GenAI.
Monday, October 16, 2023 / 02:45 PM - 03:05 PM EDT
Penny Gillespie, VP Analyst, Gartner
While organizations are focused on AI and bots, customer frustration with rising prices, lower value, poor experiences, subpar service and lack of enterprise transparency continues to increase. As customers seek relief and entrepreneurs recognize opportunity, a customer owned and operated bot advocate may be coming your way. This bot will interact with your technology and employees. It will pit AI against AI. It will not use APIs and it will change the way your organization does business. Get prepared. Technology will be at the center of the change.
Monday, October 16, 2023 / 02:45 PM - 03:05 PM EDT
Saikat Ray, VP Analyst, Gartner
Robotic process automation (RPA) continues to grow its footprint as organizations look for ways to improve operational efficiency and integrate digital business with legacy systems. This session offers a quick overview of the enterprise RPA vendors to help CIOs with their assessment.
Monday, October 16, 2023 / 02:45 PM - 03:15 PM EDT
Arun Chandrasekaran, Distinguished VP Analyst, Gartner
Generative AI is a powerful trend that harnesses AI applications such as ChatGPT to create new and original content. In this session, we will discuss the current state of Generative AI - key use cases, technology landscape - and peek into how it will evolve in the future. The discussion will include:
• How are enterprises deploying Generative AI today, and how will that change in the future?
• What should CIOs know about the Generative AI Tech Landscape?
• How will the Generative AI ecosystem evolve in the future?
Monday, October 16, 2023 / 02:45 PM - 03:30 PM EDT
Daniel Snyder, Sr Director Analyst, Gartner
Governments must begin strategizing about emerging AI use cases in areas such as generative AI, AI engineering and synthetic data to avoid the stigma associated with government falling too far behind. Bring your questions about AI to this interactive session and learn from those posed by your peers.
Monday, October 16, 2023 / 02:45 PM - 04:15 PM EDT
Hung LeHong, Distinguished VP Analyst, Gartner
Tom Beck, VP, Team Manager, Gartner
Nick Reddall, VP, Executive Partner, Gartner
Danielle Clapp, Executive Partner, Gartner
Satyamoorthy Kabilan, Sr Executive Partner, Gartner
Marc Andonian, VP, Executive Partner, Gartner
This highly interactive, discussion-based session will bring CIOs together to explore how to explain generative AI to executives so they understand it deeply enough to make the right decisions. What is AI? What is it not? How does it help or hurt the enterprise? Join your peers for this unique opportunity to work together to share experiences, identify best practices and discover trends.
Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT
Generative AI is increasingly a point of focus globally. When done right, your data can be your differentiator in delivering generative AI applications that meet your specific business and customer needs. Leaders play a critical role in enabling this innovation by removing blockers, including siloed data, outdated governance, skilling, and legacy operating models. In this session, Miriam McLemore, AWS Enterprise Strategist and former Corporate CIO of The Coca-Cola Company, discusses strategies that help leaders maximize the value of generative AI by starting with the right data foundations.
Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT
Brendan Grady, GENERAL MANAGER, ANALYTICS BUSINESS UNIT, Qlik
Diving into the AI frenzy? You may be risking a wild detour – but standing still is not an option. While few organizations are prepared to support AI, the value of getting it right is transformational. Join us to understand how to avoid missteps – so you can dive-in, with confidence.
Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT
Ram Chakravarti, CTO, BMC Software
The tech landscape is now at an inflection point through which achieving business advantage begins with IT. In this environment, every company is now on a transformation journey where we define the destination as the Autonomous Digital Enterprise—a resilient enterprise with no silos, where everything is observable and orchestrated. We encapsulate the value that we deliver in making it happen, while harnessing the power of AI and data, through a term we’ve coined ‘Connected Digital Ops.’
Discover how you can make the most of your new and existing technology by connecting digital ops across your enterprise. Learn how to:
- Unleash the power of AI on the vast data sets in your organization to provide best-in-class solutions that span observability and orchestration, while ensuring resilience
- Connect otherwise siloed operations in an increasingly complex hybrid IT environment
- Solve issues faster in your evolution to becoming an Autonomous Digital Enterprise by enabling Connected Digital Ops—ServiceOps, AIOps, DevOps, DataOps and AutonomousOps—across your tech landscape.
Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT
Carolyn Herzog Herzog, CHIEF LEGAL OFFICER, Elasticsearch
In the past decade, there has been a surge in productivity-focused applications and tools, amplified by the integration of Generative AI capabilities. Technology, with relentless innovation, continues to create new challenges for both public perceptions to be able to trust the intended use of this technology and thus, responsible public policy making. It's a reality that highlights the pressing need for effective public-private partnerships and industry-led frameworks to adapt and keep pace with rapid technological innovation such as GAI.
Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT
Every company knows it must be agile - but how to get there has transformed over the last 20 years and “agile” isn’t the standalone advantage it used to be. The new competitive advantage is the ability to train teams to weed out bad ideas and hone in on good ones quicker, to emphasize positive developer experience that minimizes complexity and distractions so teams can build and ship software quickly and then to measure the impact of entire teams, not individual productivity. We'll focus on sharing best practices to improve visibility, accelerate value creation, and promote innovation.
Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT
Joe Atkinson, VICE CHAIR - CHIEF PRODUCTS AND TECHNOLO, PwC
Businesses today are racing to integrate generative AI to help drive innovation and CIOs are increasingly being looked at to lead their organizations' GenAI strategy. Joe Atkinson, Chief Products and Technology Officer at PwC, will discuss the CIOs role in implementing GenAI and how business leaders help overcome the challenges many face today. He will also share: How businesses can begin implementing GenAI and maximize ROI through upskilling employees, use cases where GenAI is generating significant impact and the importance of implementing a responsible AI framework from the very beginning
Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT
Kirstin Meyerhoeffer, PRODUCT MARKETING MANAGER, Salesforce
Susan Emerson, SVP PRODUCT MANAGEMENT, TABLEAU FROM SALESFORCE
Put yourself in the driver seat of the AI revolution and experience the next generation of analytics, powered by connected data and trusted AI, to truly democratize data for better business decisions.
Monday, October 16, 2023 / 03:45 PM - 04:30 PM EDT
Audra Streetman, SECURITY STRATEGIST, Splunk
With the rapid growth in technology advancements and security threats, organizations are embarking on transformation journeys to remain competitive and improve experiences. Join CIOs and technology leaders at this roundtable session where we will dive into the impact of business and digital transformation, and how implementing a plan for resilience will help ensure digital systems are secure, reliable, and adaptable. Speakers will exchange ideas and views on the opportunities and threats of Artificial Intelligence, how to balance innovation with data protection, and sustainable transformation.
Monday, October 16, 2023 / 04:30 PM - 04:50 PM EDT
Michael Leland, CHIEF CYBERSECURITY EVANGELIST, SentinelOne
Artificial Intelligence is a pervasive part of our lives today and cybersecurity teams and adversaries alike have learned to harness its speed and power. With machine learning becoming one of the most important tools of defense, leaders must balance the overwhelming speed and convenience of AI with the need for measured interactions with the human element.
Join this session to learn:
* What these trends mean for the hands-on practitioner
* When velocity of innovation outpaces the capabilities of human intellect
* The role of automation in the effective practice of securing our digital world
Monday, October 16, 2023 / 05:55 PM - 06:15 PM EDT
Keith Renison, SENIOR PRODUCT MARKETING MANAGER, ANALYT, RingCentral
In today's competitive business landscape, retaining customers and optimizing operational costs are paramount to success. One of the most critical touch points for achieving these goals is the contact center, where customer interactions can make or break brand loyalty. AI has emerged as a transformative force in contact center operations, offering innovative solutions to address these challenges. Join this session to learn how AI technologies can be harnessed to create a win-win scenario for businesses—enhancing customer satisfaction while simultaneously reducing operational expenditures.
Monday, October 16, 2023 / 05:55 PM - 06:15 PM EDT
Luiz Fernando Grecco, VP, DIGITAL SOLUTIONS, CI&T
Artificial Intelligence is today the new disruption in the business world, especially for the creation and evolution of digital products; the opportunities are enormous, not just in coding but in an end-to-end perspective, from idea to results. In our talk, we will discuss how integrating AI agents with adoption strategies and leadership models can bring radical levels of efficiency and effective results to the market for enterprises.
Monday, October 16, 2023 / 05:55 PM - 06:15 PM EDT
The digital landscape is rapidly evolving and enterprises are challenged with digital transformation projects to ensure business continuity. In this journey, AIOps and Observability from Broadcom helps organizations stay on track and move from reactive to proactive so they can continue to focus on their core business rather than worry about meeting SLIs. Join us to learn about how our customers have achieved business aligned operational excellence with the platform and continue to expand.
Monday, October 16, 2023 / 05:55 PM - 06:15 PM EDT
Carm Taglienti, CHIEF DATA OFFICER, Insight
Generative AI has created an exciting opportunity for organizations to drive innovation, create efficiencies and establish competitive advantage. As organizations learn and demonstrate value with Generative AI, it is critical to infuse these capabilities into our applications, workflows and processes to bolster our data driven decision making capabilities. In this talk, we’ll cover the rise of intelligent applications, informed by Generative AI, and how these applications can bolster your organizations’ intelligence.
Monday, October 16, 2023 / 06:20 PM - 06:40 PM EDT
Venu Shastri, DIRECTOR OF PRODUCT MARKETING, CrowdStrike
The Cyber threat landscape is continuously evolving and IT/security teams are always looking for ways to achieve better security outcomes at lower costs. Join us to learn about the business value of consolidating into a unified, cybersecurity platform covering endpoints, identity, cloud workloads and data powered with world-class threat intel to stop breaches. You will also learn about recent cutting edge innovations with Charlotte AI in the CrowdStrike platform that enables organizations to scale their security teams and get better security outcomes while lowering costs.
Monday, October 16, 2023 / 06:20 PM - 06:40 PM EDT
Joseph Chong, Head of Product, Solutions, and Industry, Zoom
In today’s world of modern work, you have a choice in terms of where you work, how you work and what collaboration tools you use. It’s more important than ever to take advantage of a full suite of AI-powered collaboration solutions, including meetings, chat, phone, email, calendar, contact center and more, to make teamwork more meaningful, to strengthen customer relationships and to enable seamless workflows.
Join Joseph Chong, Zoom’s Head of Product, Solution and Industry Marketing for insights, best practices and use cases on how the Future of Work is becoming a reality today.
Monday, October 16, 2023 / 06:45 PM - 07:05 PM EDT
Bhavin Shah, CEO & Founder, Moveworks, Inc.
It seems like every day a new copilot hits the market, trying to bring the ChatGPT experience into the enterprise. Amidst all of this excitement, leaders are figuring out how to move beyond the buzzwords and use this new technology to deliver real business value. Join us as we share insights on early adopters of this technology. In this session you’ll learn how Fortune 500 companies are leveraging enterprise copilots to drive AI transformation and create a world-class employee experience.
Tuesday, October 17, 2023 / 10:00 AM - 10:20 AM EDT
Harry Carr, CHIEF EXECUTIVE OFFICER AND CHAIRMAN, Vcinity, Inc.
Unleashing possibilities begins with your data. Yet, data’s ability to fuel sound analytic outputs or accurately guide decisions is contingent upon timely, efficient access to it. Democratized data access is now table stakes for future-ready organizations and agencies. This session enables CIOs and other IT executives to explore new technology and strategic approaches to navigate today’s sprawling infrastructure and accelerate time to unlock true data value and competitive edge.
Tuesday, October 17, 2023 / 10:00 AM - 10:20 AM EDT
David Lover, VICE PRESIDENT, STRATEGY & TECHNOLOGY, ConvergeOne
Traditionally, the contact center provides an infrastructure-focused, inside-out look at how a company intends to interact with their customers. The connected customer experience flips that around, looking outside-in with a focus on building meaningful connections through innovative and secure experiences that keep customer expectations in mind. Learn how to overcome misalignment between the business and IT to undergo a transformation project that unleashes the power of connected customer experiences.
Tuesday, October 17, 2023 / 10:30 AM - 11:00 AM EDT
Helen Poitevin, Distinguished VP Analyst, Gartner
Autonomous business is the next distinct macro wave of digital- and information-technology-enabled business change, gaining speed through the 2020s. We will explore how management will be revolutionized from board-level leadership to executive teams augmented by AI support. Expert and professional knowledge workers at the firm's core competency will also be augmented with (GPT-alike) support.
Tuesday, October 17, 2023 / 10:30 AM - 11:15 AM EDT
Jeffery DePasquale, VP, Executive Partner, Gartner
Jeff Bergeron, Sr Executive Partner, Gartner
Zeyad Azem, Executive Partner, Domains, Gartner
Scott Mairs, Sr Executive Partner, Gartner
Generative AI has captured the attention and imagination of many IT leaders. As we move past the stage of understanding AI, we're determining how and where to leverage it. Join your peers to learn and share what is realistic, what has worked, what has not, the risks of the technology and what you are doing to govern it. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!
Tuesday, October 17, 2023 / 10:30 AM - 11:15 AM EDT
Brandon Dunlap, Sr Executive Partner, Domains, Gartner
John Baker, VP, Executive Partner, Gartner
Jonathan Lyon, VP, Executive Partner, Gartner
Beyond the media hype, CIOs need to know how AI factors into business value, risk, talent, and investment priorities and what is on the horizon. In this fast-evolving space, what have you done to help your organization? Roundtable discussions are lightly facilitated and informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!
Tuesday, October 17, 2023 / 10:30 AM - 11:15 AM EDT
Bob Trotter, Sr Executive Partner, Gartner
Steve Buckridge, VP, Executive Partner, Gartner
Financial Services executives are facing increased disruption from emerging technologies such as generative AI, blockchain, quantum computing and many more. Join your peers for a discussion on reality vs. hype, emerging regulations, consortiums and ecosystems. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!
Tuesday, October 17, 2023 / 11:30 AM - 12:00 PM EDT
Sanjay Brahmawar, Chief Executive Officer, Software AG
Steve Yob, SVP Information Technology, Jackson Family Wines
2023, the Year of GenAI, a seismic shift in customer expectations—and the way we do business. McKinsey says 75% expect “disruptive change in the nature of their industry’s competition” in the next 3 years. The opportunities are exciting -- but many CIOs risk falling further behind integrating their hybrid environments to keep up with the business. Join Software AG CEO Sanjay Brahmawar as he presents how even at this meteoric pace of change, you can say "yes" to innovation and empower your organization, without added complexity and heightened security, privacy, regulatory, and resiliency risks.
Tuesday, October 17, 2023 / 11:30 AM - 12:00 PM EDT
Christina Montgomery, Vice President and Chief Privacy & Trust Officer, IBM
AI for business needs to be built to last. That means the right data to power your applications, the right AI to fine tune for your business needs, and the right governance structure that manages your AI's lifecycle. To manage risk and reputation, ensure data integrity and compliance, organizations need to operationalize their AI governance so that they are able to direct, manage, and monitor their AI activities using software and automation. Learn how organizations are building AI-driven solutions that help earn consumer trust with governance that is built into the solution’s core.
Tuesday, October 17, 2023 / 11:30 AM - 12:00 PM EDT
As the largest, fastest-growing real estate franchise in the world, Keller Williams is at the forefront of technology, training, and culture. Keller Williams adopted the Mendix low-code platform to accelerate software development and decrease overall development costs. But, what other advantages has Mendix brought to their software manufacturing processes? Keller Williams will share their vision for low-code to deliver innovative solutions, such as generative AI to their agents and market centers, as part of their overall transformation strategy.
Tuesday, October 17, 2023 / 11:30 AM - 12:00 PM EDT
Dave Wright, CHIEF INNOVATION OFFICER, ServiceNow
Great, you’re investing a great deal in generative AI—but why? Take a journey from the realm of hype to strategic business sense. This session explores the reality behind the hyperbole, offering a glimpse at Gen AI’s promise and limitations, where it fits in the enterprise and the possibilities of the future. Find out if Gen AI can truly live up to the buzz—and what you can do today to prepare for the brave new world.
Tuesday, October 17, 2023 / 11:30 AM - 12:00 PM EDT
Tom Godden, Director of Enterprise Strategy, Amazon Web Services
Generative AI has leaders thinking of new ways to use data and build applications to solve problems. It presents a massive opportunity to reimagine and deliver better experiences for customers. In this session, Tom Godden, Director of Enterprise Strategy at AWS, shares key lessons from history that can guide your generative AI strategy. Hear about building the right culture, accessing training, and managing risk as you transform your business with the right tools for continuous innovation across infrastructure and the right services to help you build applications.
Tuesday, October 17, 2023 / 11:30 AM - 12:00 PM EDT
Jeff Blanchard, VICE PRESIDENT, SOLUTION ENGINEERING, Salesforce
Marla Hay, Vice President, Product Management, Salesforce
Sanjay Shahani, SVP, Enterprise Engineering, Okta, Inc.
Learn how to build and extend your business with a supercharged CRM strategy leveraging AI, a consolidated view of your data, and industry-leading security tools. Hear how trailblazing customers use the latest Salesforce Platform, Data Cloud and MuleSoft innovations to build next-generation IT environments.
Tuesday, October 17, 2023 / 11:30 AM - 12:00 PM EDT
David Cohen, DIRECTOR OF T-MOBILE FOR BUSINESS IOT SA, T-Mobile
Amid rapid technological change, AI and IoT's fusion is set to reshape work profoundly. As AI advances, it merges with IoT's network of devices to create a more data-driven dynamic work environment for many industries. With AI's cognition and insights from IoT data businesses can streamline operations, optimize decisions, and heighten efficiency. David Cohen will provide real-world instances, and expert insights, to help business leaders learn about the synergies between AI and IoT to improve processes, workforce productivity, and ultimately influencing the customer experience.
Tuesday, October 17, 2023 / 11:30 AM - 12:00 PM EDT
Amir Hameed, SVP, WORLDWIDE SOLUTION SALES & ENGINEER, RingCentral
Doron Jaget, CIO/CTO, Slomin's Inc.
CIOs emerged as organizational superheroes post-pandemic, using digital transformation to change the way we do business. Today, they’re faced with a new set of villains and challenges to overcome. Luckily for CIOs, they get a newfound power to add to their toolbelt - AI. In this session, we will examine how pervasive AI will be to your industry, transform unified communications, contact center and beyond while also maximizing your value, increasing ROI and reducing your time to payback.
Tuesday, October 17, 2023 / 11:30 AM - 12:15 PM EDT
Nicholas Furman, Director, Technical Marketing, AMD
You move some of your workloads to the cloud for freedom and flexibility, cost effective scalability, and for a well-managed space in which to innovate. But sometimes costs escalate, migration is complex, performance wavers, and security concerns arise, reducing the number of available resources for the workloads that remain on-premises.
In this session we will use multiple customer examples to outline strategies that allow you to understand how you can deliver greater efficiencies and better services to your business regardless of what your workloads are, or where they are located.
Tuesday, October 17, 2023 / 11:30 AM - 12:15 PM EDT
John Murphy, GLOBAL FIELD CHIEF SECUTITY OFFICER/CISO, Rubrik
Is your data secure? Is your organization ready to respond to a ransomware attack? How would your brand be impacted if your data was unavailable for days, weeks, or months? Despite huge investments in infrastructure security, it is clear that attacks are still getting through, and data remains vulnerable. Join your fellow leaders for an interactive discussion that explores the current threat landscape and the capabilities that are needed to secure your data, monitor data risk, and quickly recover your data wherever it lives.
Tuesday, October 17, 2023 / 11:30 AM - 12:30 PM EDT
Vivek Swaminathan, VP, Team Manager, Gartner
Maria Swainson, MVP, Service Delivery, Gartner
Jay Hemmady, Executive Partner, Gartner
Barbara Adams, Sr Executive Partner, Gartner
Greg Chi, Executive Partner, Gartner
In this session, you'll gain insights from Gartner Research and Executive Partners, who were former executives at midsize enterprises, on the practical use cases of GenAI and the reality that it plays in your organization. Also, know how other midsize enterprise CIOs are incorporating generative AI into their plans.
Tuesday, October 17, 2023 / 12:05 PM - 12:25 PM EDT
Santiago Giraldo, SR. DIRECTOR, PRODUCT MARKETING, Cloudera
The new opportunities of Generative AI and Large Language Models mean new requirements for data platforms and foundational capabilities. Learn how enterprises are using open data lakeshouses to deliver trusted data and trusted AI. See a demo of an LLM in action, and find out the importance of new requirements for context, privacy, and security. Get insight on how to prepare platforms to be AI-ready, and hear which AI use cases are delivering the most value.
Tuesday, October 17, 2023 / 12:05 PM - 12:25 PM EDT
Fabio Caversan, INNOVATION, VP, Stefanini
John Grieco, GLOBAL CTO, Stefanini (Tiffany)
With ever-changing consumer demands and increasing competition from global brands, the retail revolution has spawned significant change in the industry, with many retailers turning to new technology for a competitive edge. In this session, Stefanini and Tiffany share how they are leveraging applied AI to co-create the future of luxury retail, with an adaptive self-portal capable of solving problems in real-time across the retail value chain.
Tuesday, October 17, 2023 / 12:05 PM - 12:25 PM EDT
Eyal Novotny, SOLUTIONS ENGINEER, Cognigy.AI
How much is this GenAI project going to cost and why are we trying to build it ourselves? What does the technology actually know about our business and what happens to our data? Yes, GenAI has wowed us and everyone's excited about the possibilities for potential transformative business outcomes. But given what we think it can do now, there is more that can go wrong in a GenAI rollout than can go right – and there is no room for mistakes when it comes to customer service. What's a realistic approach for deploying GenAI and what's a good path forward for leveraging LLMs in enterprises today?
Tuesday, October 17, 2023 / 12:05 PM - 12:25 PM EDT
Aankur Bhatia, Chief Data Scientist, Master Inventor, AI CoC, IBM Security , IBM
In a recent IBV study, IBM found that 93% of executives are considering adopting AI as a security tool. With the help of AI, your organization can grow its productivity in two ways. Technologically, AI tools can accelerate threat detection and response. But AI can also empower analysts, reducing the human bottleneck in security. Explore how AI can drive productivity for your business.
Tuesday, October 17, 2023 / 12:30 PM - 01:00 PM EDT
Mary Mesaglio, Distinguished VP Analyst, Gartner
In an AI world, we need to study humans, not just technology. As with any disruption, the outcomes are not a given, so we must drive towards values that we care about. This session focuses on a values-to-action model, to help leaders instill values their people can use every day to make them better, more resilient, more ethical humans – ready for the AI-driven world that’s coming.
Tuesday, October 17, 2023 / 01:30 PM - 02:30 PM EDT
Kelly Calhoun Williams, VP Analyst, Gartner
Svetlana Sicular, VP Analyst, Gartner
Keith Krueger, CEO, CoSN – Consortium for School Networking
Join us for this panel discussion as we explore the rapidly growing impact of generative AI in K-12/primary-secondary education. Presented jointly by Gartner and CoSN, we'll discuss what's happening now, what's coming next and how we need to prepare for this new future.
Tuesday, October 17, 2023 / 01:45 PM - 02:15 PM EDT
Stacy Schwartz, VP Sales, U.S. Public Sector and Education , RingCentral
Are you a government leader that is looking to make a change but not sure where to start? Learn how to switch your telephony to the cloud, make experiences that citizens actually want, and determine what new AI technology will actually have an impact in your organization.
Tuesday, October 17, 2023 / 01:45 PM - 02:15 PM EDT
The Age of AI is well underway, but most organizations aren’t yet AI-ready. How can you get in the AI game when you face obstacles like economic uncertainty, a dependency on aging technology, and a shortage of skilled resources? The answer is simple: intelligent integration and automation. Boomi has helped numerous customers accelerate their digital transformations, incrementally building the foundation for an AI-enabled digital future by solving their current pain points. In this session, you’ll hear some of their stories, along with tips for practical AI adoption.
Tuesday, October 17, 2023 / 01:45 PM - 02:15 PM EDT
Wes Sylvester, VP, INDUSTRY SOLUTIONS GROUP, Cisco
Tom Gillis, SVP/GM, SECURITY BUSINESS GROUP, CISCO SYSTEMS - SECURITY
As tech leaders, we aspire to build sophisticated systems to detect ransomware, but attacks continue to get through. As we refine our AI-based security analytics, we develop a score for the likelihood of a ransomware attack. In theory, we can trigger and initiate things like a data snapshot before one line of encrypted data is written to disk. This would in effect be an antidote to ransomware, allowing a full, seamless automated recovery. Join a discussion of these exciting concepts and see how the infrastructure plays a unique role in thwarting ransomware.
Tuesday, October 17, 2023 / 01:45 PM - 02:15 PM EDT
Mary Daniel, VP, CUSTOMER SOLUTIONS CENTER OPERATIONS, Aflac
Jayesh Patel, GVP, Product Management, Avaya Inc.
Customer Experience is radically changing with new digital channels and the eruption of AI. Technology can make operations more efficient and lower expenses by automating various interactions, but it’s important to not over digitize as the personal touch provides empathy, builds relationships and customer connections. This session explores how Aflac with the help of Avaya achieves the delicate balance between the technology and the personal touch, freeing time to deliver the human, more relational experience.
Tuesday, October 17, 2023 / 02:20 PM - 02:40 PM EDT
Nik Koutsoukos, VP OF MARKETING STRATEGY, SolarWinds
In today’s world, the stakes on user experience, data security, cost efficiency, and speed of innovation are as high as ever. Learn how SolarWinds Cloud Native, Integrated Observability and Service Management utilizes advanced AI technology to reduce Mean Time to Detect and Resolution for all business-critical services to ensure operational resiliency and business growth.
Tuesday, October 17, 2023 / 02:20 PM - 02:40 PM EDT
Tom Godden, Director of Enterprise Strategy, Amazon Web Services
Accenture, a leading professional services company, constantly innovates to improve processes and experiences for customers and employees. Recently, the Velocity team at Accenture was looking for ways to accelerate their artificial intelligence and machine learning projects. In this session, Accenture shares how they’re using Amazon CodeWhisperer to reduce development efforts by up to 30%.
Tuesday, October 17, 2023 / 02:20 PM - 02:40 PM EDT
Anil Bhandari, Chief Mentor, ARCON
-Build Resilience in your Technology Risk Framework
-AI Shapes Future, Cloud + Edge Computing is the next frontier, why is risk management manual
-Visualise and Enable Board Discussions on Technology Risk
-Help Unlock Budgets, they matter
Tuesday, October 17, 2023 / 02:45 PM - 03:30 PM EDT
Brandon Dunlap, Sr Executive Partner, Domains, Gartner
Murry Carter, Executive Partner, Gartner
Beyond the media hype, CIOs need to know how AI factors into business value, risk, talent, and investment priorities and what is on the horizon. In this fast-evolving space, what have you done to help your organization? Roundtable discussions are lightly facilitated and informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!
Tuesday, October 17, 2023 / 02:45 PM - 03:30 PM EDT
Rita Sallam, Distinguished VP Analyst, Gartner
Generative AI will permeate most jobs and industries through existing enterprise, and productivity applications and specialized applications built on domain- and industry-large language models. However, realizing the expected value will depend on building user adoption through upskilling, job reimagining and demonstrating trust. Bring your questions, and learn from those posed by your peers, on how to build adoption of generative AI.
Tuesday, October 17, 2023 / 03:15 PM - 03:45 PM EDT
Mitch Christow, PRODUCT MANAGER, Google
Organizations around the world continue to adapt to the challenges of how to work while, at the same time, significant innovations in AI bring the promise of a whole new way to create, connect, and collaborate. Leaders want their strategies to reflect this shift. Innovation is top of mind for redefining how work happens, with thoughtfully infused AI in productivity and collaboration tools leading the charge. Join us in this session to learn how organizations and teams of all sizes can unleash creativity, boost productivity, and proactively remain secure while building a new era of work.
Tuesday, October 17, 2023 / 03:45 PM - 04:15 PM EDT
Maxime Ioffe, DIRECTOR, GLOBAL INTELLIGENT AUTOMATION, WESCO Distribution
Craig Dewar, VICE PRESIDENT PRODUCT MARKETING, UIPATH - NY
The AI revolution is here, and business leaders know they need to put AI to work. Automation is the missing ingredient that will allow you to realize the benefits promised by AI. It provides the context AI needs to make good decisions and takes action on those decisions to move business forward. In this session, you will learn how companies including Wesco put AI to work and delivered rapid ROI with automation.
Tuesday, October 17, 2023 / 03:45 PM - 04:15 PM EDT
Kenneth Gonzalez, Head of Analyst Relations, Freshworks
In the ever-changing landscape of technology and customer expectations, organizations must prioritize future-proofing and elevating service experiences. Equipping employees with the right tools and achieving high customer satisfaction is a challenge while optimizing costs during uncertain economic times adds complexity. Join Freshworks' Head of Analyst Relations, Ken Gonzalez, to explore how Generative AI can revolutionize high-performing service teams and offer humanized experiences while adopting a holistic approach to employee and customer experiences.
Tuesday, October 17, 2023 / 03:45 PM - 04:15 PM EDT
Dr Greg Heon, SR DIRECTOR OF PRODUCT MANAGEMENT, Palo Alto Networks
Artificial Intelligence is revolutionizing businesses and organizations at an unprecedented rate. The opportunity that AI is demonstrating to drive efficiency and technological innovation is infinite. At Palo Alto Networks, we have been transforming AI-powered potential into AI-powered protection for nearly a decade. Join us to explore the future of cybersecurity and learn how AI and ML are not only a differentiator in our products, but help you drive tangible benefits to prepare your organization for the AI era.
Tuesday, October 17, 2023 / 03:45 PM - 04:30 PM EDT
Hannah Smalltree, Senior Director, Customer and Data Leader Advocacy, Cloudera
We’re at the beginning of the generative AI revolution, transforming the way we interact with business systems. ChatGPT set the record for the fastest-growing user base. Large language models (LLMs) can potentially transform most industries. But generative AI and LLMs are only as good as the data they’re trained on. They need the right enterprise context and policies for security and privacy. Are you prepared for generative AI? Join experts and peers in this informal, roundtable discussion. Please come prepared to share in this discussion on the benefits and pitfalls of generative AI.
Tuesday, October 17, 2023 / 04:00 PM - 05:00 PM EDT
Bob Brese, VP, Executive Partner, Gartner
Ron Aderhold, Executive Partner, Gartner
Robert Maloney, VP, Executive Partner, Gartner
Christie Struckman, VP Analyst, Gartner
In this session you'll understand how to prepare for & initiate critical conversations with your CEO & executive peers as you plan for 2024. Gain insight into how you can partner more closely with your CEO on digital transformation, and learn to make the case for improving executive trust & digital proficiency across the C-suite. Hear how to prepare your organization with required skills, and understand how to inform and challenge generative AI plans across business areas.
Tuesday, October 17, 2023 / 04:15 PM - 05:15 PM EDT
Eric Hunter, VP Analyst, Gartner
Patrick Stakenas, VP Analyst, Gartner
Mark Wesker, Sr Director Analyst, Gartner
Tech CEOs can leverage generative AI to generate revenue and raise funding. However, they must navigate internal stakeholders, the market and the investment community. Eric Hunter, VP Analyst at Gartner, will discuss relevant opportunities and hear from other CEOs on their use of AI in their organizations.
Tuesday, October 17, 2023 / 04:20 PM - 04:40 PM EDT
J'Yah Marshall, TECHNICAL PRODUCT MARKETING MANAGER, ReliaQuest
Improving security operations requires a more holistic approach. Streamlining threat detection, investigation, and response is a good start in managing risk, but also important are using threat intelligence and digital risk protection, resolving suspect employee-submitted emails via the abuse mailbox, and measuring your program to communicate better with stakeholders. Additionally, automation of routine tasks and incident response procedures frees time for higher priorities. This session provides a roadmap to achieving efficient and effective detection and response to security incidents.
Tuesday, October 17, 2023 / 04:20 PM - 04:40 PM EDT
Ilana Golbin, Director , PwC
If you’re aiming to embed generative AI (GenAI) into operations, you may need to make changes to your AI playbook. Your current IT operating model is likely not set up to take advantage of GenAI’s potential for speed and scale. Instead, an “AI factory” approach can enable you to quickly start using a single GenAI model for multiple functions and tasks. Join us to hear what you should consider when setting up your own AI Factory.
Tuesday, October 17, 2023 / 04:45 PM - 05:15 PM EDT
Erick Brethenoux, Distinguished VP Analyst, Gartner
As an intelligence multiplier and complexity orchestrator, AI brings adaptability to an uncertain world in constant flux. No longer a passive partner, AI is now generating new knowledge and formulating new strategies. To differentiate and find unforeseen opportunities, CIOs need to make AI a ubiquitous, transparent and ethical decision-making companion.
Tuesday, October 17, 2023 / 05:25 PM - 05:45 PM EDT
In today's work environment, the number of employees in the office can vary significantly day by day. This creates many challenges as organizations strive to support the flexibility of hybrid work while scaling deployments of video-enabled meeting rooms. Delivering an optimized & equal experience for both in-office and remote team members is crucial. The IT architecture of the past isn't suitable for the future. Learn how Cisco is solving today's unique IT business challenges through the AI-powered Webex collaboration platform & our secure connectivity advantage to revolutionize hybrid work.
Tuesday, October 17, 2023 / 05:50 PM - 06:10 PM EDT
Daniel Hebda, CHIEF STRATEGY OFFICER, MEGA International
Nicholas Hatfield, SENIOR PRESALES MANAGER, MEGA International
Modern, next-generation architecture accelerates business transformation by harnessing the power of AI through automated application portfolio management, prioritizing IT projects using a data-driven, smart approach, and connecting applications to business capabilities, serving as a powerful bridge between technology and organizational goals. MEGA’s HOPEX next-generation enterprise architecture platform offers a greater connected EA repository, automation, and smart recommendations - everything a modern, cutting-edge architect needs to be successful in today’s fast paced digital world.
Wednesday, October 18, 2023 / 07:30 AM - 08:30 AM EDT
Greg Chi, Executive Partner, Gartner
Vincent Wang, Sr Executive Partner, Gartner
Join your midsize enterprise peers for a discussion on leveraging AI at this exclusive breakfast. We will discuss capabilities like Chat GPT along with the benefits and risks of using it within your organization. Learn the current industry-specific use cases we are seeing in Generative AI that you can take advantage of now to transform your organization.
Wednesday, October 18, 2023 / 10:00 AM - 10:20 AM EDT
Vivek Srivastava, Sr Manager, ML Product, Workday, Inc.
Generative AI is poised to significantly impact how work gets done. Come see how generative AI is being embedded within Workday and the flexibility of the platform to quickly address use cases in your organization.
Wednesday, October 18, 2023 / 10:00 AM - 10:20 AM EDT
Michael Schmidt, CHIEF TECHNOLOGY OFFICER, DATAROBOT INC - MA
Ben Dubois, DIRECTOR OF DATA ANALYTICS, NIM Group
As a CIO, you see the immense opportunities and challenges created by generative AI. We'll get real and pragmatic on creating a data science roadmap that unlocks value. We’ll discuss harnessing generative AI safely and securely, avoiding key pitfalls, incorporating AI into data science teams and workstreams, and implementing other ML and AI governance best practices. Walk away feeling confident in your path forward with generative AI and know what questions to ask, how to think about bringing these transformative changes to your business, and what governance and oversight you need to de-risk your AI innovations.
Wednesday, October 18, 2023 / 10:00 AM - 10:20 AM EDT
Bob Friday, GVP Chief AI Officer, CTO, Juniper Networks
AIOps for your enterprise network can increase productivity by heading off problems before users even know there’s an issue. With AIOps you can reduce support tickets by up to 90% so your IT team can focus on more strategic projects. Understand and optimize every experience for every user across your wired, wireless and SD-WAN and data center. Join this session to learn the benefits of AIOps and how intent-based technology gives you scale and agility for delivering a truly better network experience and how you can effectively secure users, applications, and devices without additional overhead.
Wednesday, October 18, 2023 / 10:30 AM - 10:50 AM EDT
Arun Chandrasekaran, Distinguished VP Analyst, Gartner
Recent advances in generative AI make it the most disruptive set of technologies to impact businesses in decades. This presentation will familiarize CIOs with key technologies underpinning generative AI as well as its potential risks to ensure safe and robust adoption.
Wednesday, October 18, 2023 / 10:30 AM - 10:50 AM EDT
Mike Ramsey, VP Analyst, Gartner
This session will focus on the critical technologies for manufacturers, featured in the latest Gartner Hype Cycle for Manufacturers. Attendees can expect to gain more insight into the five key tech areas with practical planning advice for each.
Wednesday, October 18, 2023 / 10:30 AM - 10:50 AM EDT
Jeff Cribbs, Distinguished VP Analyst, Gartner
Join this session to learn about the Hype Cycle for healthcare data, analytics and AI. We will explore the unique ways healthcare organizations can use emerging technologies and practices, including data literacy, AI engineering, graph analytics, consumer analytics and synthetic data. This hype cycle contains five key take-aways that data and analytics leaders must consider.
Wednesday, October 18, 2023 / 10:30 AM - 11:00 AM EDT
Chirag Dekate, VP Analyst, Gartner
Evolving from AI pilots/POCs to production is challenging. Gartner has identified three design patterns proven to work in early AI pioneers, providing reference templates for organizations seeking to accelerate the deployment of AI products.
Wednesday, October 18, 2023 / 10:30 AM - 11:15 AM EDT
Erick Brethenoux, Distinguished VP Analyst, Gartner
This interactive discussion serves as a follow up to the Signature Series session, AI Joins the Team: “Hello World!”, presented earlier in the agenda. Come prepared to ask questions, and learn from those posed by your peers, regarding the compelling AI research revealed by Gartner this week at IT Symposium/Xpo.
Wednesday, October 18, 2023 / 10:30 AM - 11:15 AM EDT
Julie Slezak, Executive Partner, Domains, Gartner
John Baker, VP, Executive Partner, Gartner
Join us to discuss the challenges of leveraging generative AI in the public sector. Learn about example use cases from your peers, and discuss the unique challenges of governing this emerging technology in public. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!
Wednesday, October 18, 2023 / 11:30 AM - 12:00 PM EDT
Subhash Ramachandran, SVP, PRODUCT MANAGEMENT, Integration & API, Software AG
AI has been called a generational shift in computing technology but the hype is currently well ahead of the reality. CEOs frequently name drop the term but employees fear that AI will eliminate millions of jobs. So what is real and how will it impact the enterprise? Join Subhash Ramachandran, SVP Product Management, who will demystify the application of generative AI for Integration platforms and show how natural language based user experiences are the iPhone moment that knowledge workers have been waiting for to make them highly productive in their jobs.
Wednesday, October 18, 2023 / 11:30 AM - 12:00 PM EDT
Mahesh Ram, HEAD OF AI APPLICATIONS AND PRODUCTS, Zoom
AI has promised to change the way we work forever, but there are still challenges to overcome and questions to be answered.
AI solutions must be empowering, responsible and flexible. “Empowering” AI drives employee productivity gains and delivers higher-quality customer experiences. “Responsible” AI ensures that privacy, security, inclusion, trust and safety are core. “Flexible” AI gives customers choice in terms of models used.
Join Mahesh Ram, Zoom’s Head of AI Applications and Products, to learn more and to understand the impact AI will have across both employee and customer experiences.
Wednesday, October 18, 2023 / 11:30 AM - 12:00 PM EDT
Natalie Patterson, Director of AI Product Marketing, SAP
Maura Hameroff, SVP ERP PRODUCT MARKETING, SAP
Join SAP thought leaders to uncover how SAP Business AI delivers a true system of intelligence. Your processes will become self-learning and your business outcomes optimized. Even now, SAP Business AI is embedded in your SAP applications to deliver relevant and reliable results, faster and with less effort.
Wednesday, October 18, 2023 / 11:30 AM - 12:15 PM EDT
Spencer Gracias, CHIEF EXECUTIVE OFFICER, Stefanini
Fabio Caversan, INNOVATION, VP, Stefanini
For 15 years, the face of Stefanini artificial intelligence, Sophie, has been enhancing user experiences and increasing productivity. But despite her many attractive attributes, Sophie’s most valuable quality is her ability to evolve. As the world changes, businesses will need to take a note out of Sophie’s book: adopting and adapting to new technology to remain competitive. In this session, join Stefanini’s CEO of North America and APAC, Spencer Gracias, and VP of Innovation, Fabio Caversan, for an open discussion on the benefits and challenges of the next big thing in tech: generative AI.
Wednesday, October 18, 2023 / 11:30 AM - 12:15 PM EDT
As economic conditions, regulatory requirements, and customer and employee expectations shift, enterprises need to embrace the change and adapt quickly. What are some of the latest technological innovations that help enterprises pivot while still maintaining a competitive advantage? Discuss with your peers and Atlassian’s Head of Enterprise Technology in an intimate setting about trends and insights around open collaboration, cloud transformation and artificial intelligence.
Wednesday, October 18, 2023 / 12:05 PM - 12:25 PM EDT
Kevin Fredrick, MANAGING PARTNER, OneReach.ai
In the wake of ChatGPT, a frenzy of AI-enabled point solutions and bolt-ons are throwing enterprises off balance. Established vendors bolting on generative AI doesn’t amount to a strategy for their customers. Surfing the first wave of this technology demands deep understanding and architectural flexibility. Enterprises need a cognitive architecture for a modular approach, using the best solutions at any moment. Get ready for surfing lessons with Kevin Fredrick, Managing Partner with OneReach.ai—a conversational AI company with over a decade of experience in the industry.
Wednesday, October 18, 2023 / 12:30 PM - 01:00 PM EDT
Howard Dodd, Sr Director Analyst, Gartner
Hung LeHong, Distinguished VP Analyst, Gartner
We’ve all heard that generative AI can re-code legacy languages into modern code. If so, should CIOs be planning for “The Great Re-Code” that will convert all technical debt into modern IT assets? Legacy IT is far more than just old, unsupported code. Generative AI and other technologies will have to provide many more pathways before CIOs can consider the end of legacy IT. Come join us to explore this future scenario!
Wednesday, October 18, 2023 / 12:30 PM - 01:15 PM EDT
Angela Freitas, Sr Executive Partner, Gartner
Marcio Weikersheimer, Executive Partner, Gartner
Join this interactive discussion (facilitated in Portuguese) about the opportunities that drive real business impact using generative AI. What sort of talent is required? How should you think about operating models? What are the use cases for success in the Brazilian market? Come prepared to share with your peers.
Wednesday, October 18, 2023 / 12:30 PM - 01:15 PM EDT
Laura Craft, VP Analyst, Gartner
Jeff Cribbs, Distinguished VP Analyst, Gartner
Michael Shanler, Distinguished VP Analyst, Gartner
LLMs like ChatGPT have demonstrated surprising and significant capabilities across industries and are likely to be a standard feature of consumer and enterprise technology experiences in just a few years. Within healthcare and life sciences, LLMs’ achievements in demonstrating medical knowledge, engaging patient questions with empathy and insight, and parsing complex administrative scenarios have been remarkable. Attend this session for a conversation on early insights from this fast-moving space.
Wednesday, October 18, 2023 / 01:15 PM - 01:35 PM EDT
Peter Wulfraat, CRO, Kore.ai
Generative & Conversational AI is reshaping enterprises and the world, driving a $4+ Trillion impact across diverse applications. Enterprise leaders grapple with rapid change, seeking a roadmap for responsible deployment benefiting customers and employees. Join us to gain insights from industry experts and Kore.ai customers. Discover success stories and prepare for the next 12-24 months. In this session, you will: Stay updated on cutting-edge Generative AI trends - Prioritize high-value use cases for immediate impact - Receive a roadmap for responsible adoption of future AI innovations.
Wednesday, October 18, 2023 / 01:15 PM - 01:35 PM EDT
Chris D'Agostino, GLOBAL FIELD CTO, Databricks
Learn how to unify and govern your data, analytics and AI on the Databricks Lakehouse platform. You’ll hear about real world applications for generative AI/ LLMs and how to implement strategies to scale your business.
Wednesday, October 18, 2023 / 01:45 PM - 02:05 PM EDT
Bill Emmett, SENIOR DIRECTOR PRODUCT MARKETING,
In this session, we’ll explore the unique requirements hybrid IT creates. Then we’ll show how LogicMonitor takes a different approach to observability intelligence, and how our customers improve their observability. You’ll leave with new perspectives on critical capabilities for observability for your IT organization.
Wednesday, October 18, 2023 / 02:15 PM - 02:45 PM EDT
Mark Raskino, Distinguished VP Analyst, Gartner
Dave Aron, Distinguished VP Analyst, Gartner
Christie Struckman, VP Analyst, Gartner
Recent breakthroughs in generative AI are truly impressive. But will it create a new dividing line between winners and losers in industries, or will it level the playing field? Join us as Gartner experts consider, discuss and debate two sides of this timely and provocative question.
Wednesday, October 18, 2023 / 02:15 PM - 02:45 PM EDT
Svetlana Sicular, VP Analyst, Gartner
How can organizations increase their AI maturity level, find the next best actions and avoid common mistakes? Use Gartner AI maturity model and insights to accelerate and optimize your AI strategy and implementations, reduce risk, and get to scalability quicker in AI programs. Learn how advancing AI maturity is beneficial for the AI teams and for the business.
Wednesday, October 18, 2023 / 02:15 PM - 03:00 PM EDT
Bob Trotter, Sr Executive Partner, Gartner
Steve Buckridge, VP, Executive Partner, Gartner
Financial Services executives are facing increased disruption from emerging technologies such as generative AI, blockchain, quantum computing and many more. Join your peers for a discussion on reality vs. hype, emerging regulations, consortiums and ecosystems. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!
Wednesday, October 18, 2023 / 03:15 PM - 03:45 PM EDT
Mark Langanki, CTO, ConvergeOne
See beyond the ordinary of Chat GPT / Generative AI. As a solution provider, we’ve cracked the code on the helpfulness of innovation, while at the same time governing it to meet the needs of the business. The amount of data is almost incomprehensible, BUT data is the new gold, and the analytics driving it can determine your success in streamlining operations and satisfying your customers and employees. Learn how C1 helps guide companies through deployments, scale, and provide financial returns.
Wednesday, October 18, 2023 / 03:15 PM - 03:45 PM EDT
Gabriela Knob, BUSINESS AND INNOVATION STRATEGIST, ilegra
Igor Couto, CEO, Sofya
Explore with ilegra the relationship between AI and genuine human-centric needs in healthcare, using practical data within AI implementations that transcend the hype, bring results, and are pivotal to transform the theoretical competitive edge into reality; Sofya will illustrate the use of AI to develop explainable and trustable clinical reasoning, adopting transparent algorithms to foster confidence among medical professionals.
Wednesday, October 18, 2023 / 03:15 PM - 03:45 PM EDT
Manish Goyal, SENIOR PARTNER AND GLOBAL AI & ANALYTICS, IBM
Kaete Piccirilli, Director, Product Marketing for Ansible Automation, Red Hat Inc.
Today 64% of CEOs say they face significant pressure from investors, creditors, and lenders to accelerate adoption of generative AI. But there is a great deal of confusion about where and how generative AI will drive the greatest value for enterprise. Explore how generative AI is creating value for clients today through three high-impact use cases: customer service, application modernization and talent.
Wednesday, October 18, 2023 / 03:15 PM - 03:45 PM EDT
Ken Cohen, SVP, CONSUMER SALES, Jk Moving Services
CK Kannan, CHIEF PRODUCT, ENGINEERING AND CUSTOMER, Talkdesk
The dawn of generative AI is driving a fundamental paradigm shift for businesses by rapidly expanding what's possible and accelerating enterprise adoption. In the contact center, generative AI can unlock the potential to automate complex customer use cases and significantly improve the quality of self-service conversations.
Join CK Kannan, Chief Product & Engineering Officer, and Ken Cohen, SVP Sales, Exec. Bus. Dev. & Rev. Growth at JK Moving to learn how they increased sales conversion rate by 26% and reduced average handle time by 14% using Talkdesk's generative AI-powered contact center.
Wednesday, October 18, 2023 / 03:15 PM - 03:45 PM EDT
Sameer Parulkar, DIRECTOR, PRODUCT MARKETING, Salesforce
Paty Riquelme, DIRECTOR, PRODUCT MARKETING, Salesforce
MuleSoft’s hyperautomation platform brings together AI with best-in-class integration, automation, and API management to transform employee and customer experiences. Explore how to create business processes that connect data at hyperspeed across any system or department to increase operational efficiency using tools like next-gen integrations, generative AI, and low-code composition.
Wednesday, October 18, 2023 / 03:15 PM - 04:00 PM EDT
Paul Porter, VP SALES ENGINEERING, xMatters / Everbridge
IT Organizations must deliver innovation expediently to stay competitive and ensure the availability of business services. In this session, we discuss how our clients leverage “automation first” to resolve IT issues. Join us to gain insights into how our Digital Operations platform can help minimize the impact of IT service disruptions using AI Automation.
Key learnings:
•Strategies to eliminate or reduce impacts to business services
•How to leverage advanced automation to reduce response times and increase operational resilience
•Real-world success stories from organizations across industries
Wednesday, October 18, 2023 / 04:15 PM - 04:45 PM EDT
Erick Brethenoux, Distinguished VP Analyst, Gartner
AI is imperative but it's also challenging to assign a value to it. Resource costs it consumes are unique and return on employing it demands new ways of calculating what it can offer to a business. Learn how to marry traditional calculations of ROI with the need to grow AI mastery in your organization.
Wednesday, October 18, 2023 / 04:15 PM - 04:45 PM EDT
Leigh McMullen, Distinguished VP Analyst, Gartner
GenerativeAI is already changing things faster than most enterprises can keep up. While nobody can credibly predict a future evolving this quickly, Gartner's leading experts have developed four Scenarios that every CIO needs on their radar in regard to Generative AI, Cybersecurity and Digital Risk.
Wednesday, October 18, 2023 / 04:15 PM - 04:45 PM EDT
Dean Lacheca, VP Analyst, Gartner
Governments must mature their approach to AI. Getting assurance, ethics and engineering of AI right is essential to any CIOs success with AI, but in government failure can have catastrophic impacts on society. This session will provide the key actions that government CIOs must take to get AI right.
Wednesday, October 18, 2023 / 04:15 PM - 05:00 PM EDT
Christian Anschuetz, VP, Executive Partner, Gartner
Beyond the media hype, CIOs need to know how AI factors into business value, risk, talent, and investment priorities and what is on the horizon. In this fast-evolving space, what have you done to help your organization? Roundtable discussions are lightly facilitated and informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!
Wednesday, October 18, 2023 / 04:15 PM - 05:00 PM EDT
Van Baker, VP Analyst, Gartner
ChatGPT has captured the imagination of the enterprise and while it offers significant potential benefits to the business, it also presents some risks that can damage the business. This caveat also applies to other generative AI services. Bring your questions to this interactive session, and learn from those posed by your peers, for an understanding of how to utilize these services to gain maximum advantage while minimizing risks.
Wednesday, October 18, 2023 / 05:15 PM - 05:45 PM EDT
Frank Buytendijk, Distinguished VP Analyst, Gartner
AI has only just begun. Its impact on society and business will continue to grow, with far-reaching implications. The big question is: when and how? What are realistic expectations with respect to the future of AI? What is hype, what is real and what are the implications? This Gartner Futures Lab presentation will introduce four provocative AI futures and what they mean for AI strategy in the here and now.
Wednesday, October 18, 2023 / 05:15 PM - 05:45 PM EDT
Robert Yanckello, VP Analyst, Gartner
Higher education institutions must prepare a world where AI-fueled information growth consistently outstrips the capacity of individuals to learn. Join this session to explore implications for teaching, learning, knowledge development and institutional strategy.
Wednesday, October 18, 2023 / 05:55 PM - 06:15 PM EDT
Dormain Drewitz, VICE PRESIDENT, PLATFORM ADVOCACY, PagerDuty
The potential benefits of AI and automation are vast, but adoption is riddled with challenges. This talk explores top mistakes that CIOs encounter when embracing AIOps, generative AI, and automation initiatives. From overly ambitious project scopes to poor change management strategies, AI and automation projects can stagnate and fail to realize their potential. Yet, the solution isn't to maintain investment in manual processes. Join us for ideas on succeeding by avoiding mistakes, like:
- Scoping too broadly to make progress
- Unnecessarily building from scratch
- Disconnected implementations
Wednesday, October 18, 2023 / 05:55 PM - 06:15 PM EDT
Elise Carmichael, CTO, Lakeside Software
IT teams often struggle to see what’s going on across their dark IT estate – where costly inefficiencies, poor employee experiences, shadow IT, software bloat, compliance issues, and unresolved problems hide. With visibility, you can:
- Shed light on hidden issues such as poor device, network, or application performance
- Be alerted proactively when something unusual is happening within the estate
- Discover operational inefficiencies by uncovering software license waste, ineffective hardware utilization, and excessive network lag
- Use data to guide your transformations and initiatives
Wednesday, October 18, 2023 / 06:20 PM - 06:40 PM EDT
Michael Murray, CHIEF PRODUCT OFFICER, Power Digital
Stephanie Mcreynolds, Chief Marketing Officer, data.world
How do you build a data foundation for generative AI applications? How do you overcome challenges like prompt engineering, response accuracy, and explainability? In this session, explore why addressing data today is crucial for success with AI tomorrow.
Technology and data leaders will learn why data catalogs and knowledge graphs are core pieces of the foundation needed to become AI-ready. Discover why these tools are key to unlocking scalable generative AI applications. Gain insights into the essential building blocks and actions needed to unlock and deliver AI with speed, scale, and impact.
Wednesday, October 18, 2023 / 06:45 PM - 07:05 PM EDT
Erin Mcgowan, GLOBAL VP OF SOLUTIONS ENGINEERING, Dataiku
Ren Lee, SVP MARKETING, Dataiku
50% of companies surveyed said they have implemented AI in at least one business area, a figure that has doubled in two years (McKinsey State of AI 22). However, while many companies want to accelerate, too few are still industrializing their AI efforts. Join Erin McGowan & Ren Lee for this session, where we will explore the path to effectively generating AI value rapidly without compromising control, all through the power of Dataiku.
Wednesday, October 18, 2023 / 06:45 PM - 07:05 PM EDT
Organizations want to harness the power of the latest AI innovations in a safe, trusted and cost-effective manner to augment their employees’ capabilities and drive tangible business outcomes. Join this session with Amelia to learn how enterprises can put both Conversational & Generative AI to work to elevate engagement, empower employees & transform operations. Session attendees will gain invaluable insights on leveraging Generative AI’s powerful capabilities within proven Conversational AI platforms takes AI from experimental to exceptional, helping businesses stay ahead of the competition.
Thursday, October 19, 2023 / 10:00 AM - 10:20 AM EDT
Kj Kusch, VP, GLOBAL FIELD CTO, WalkMe
Whether it's new AI applications or new capabilities in existing applications, AI can take workplace productivity to a whole new level. Learn how to deliver AI safely and effectively with guidance, guardrails and best practices with digital adoption.
Thursday, October 19, 2023 / 10:30 AM - 11:00 AM EDT
Avivah Litan, Distinguished VP Analyst, Gartner
The pervasive adoption of ChatGPT woke us up to the urgent need to tackle AI risks and security head-on.
AI compromises — whether benign or malicious — lead to organizational harm and losses, such as theft of intellectual property, or compromise of sensitive data. Gartner presents a framework for managing AI trust, risk and security, including new processes and tools required to mitigate potential harm.
Thursday, October 19, 2023 / 10:30 AM - 11:15 AM EDT
Wellington Holbrook, Sr Director Analyst, Gartner
Generative AI use cases in banking and insurance are on the rise. From selecting the next best action to preventing financial crimes to client segmentation, banking and insurance CIOs are aware of the power of generative AI to transform operations. This session will enable you to pose questions on generative AI in financial services to a Gartner expert and get practical answers to shape your exploration and adoption of generative AI.
Thursday, October 19, 2023 / 10:30 AM - 11:15 AM EDT
Daniel Sanchez Reina, VP Analyst, Gartner
CIOs do the wrong thing typically when it comes to reducing anxieties about Gen AI. They double down on the impacts of Gen AI, relying on their ability to reduce anxieties through their words, that is, through logical reasoning. That only multiplies the anxieties because anxieties lie in the emotional field, not in the logical one. Moreover, CIOs cannot offer any kind of certainty, just opinions or hypothesis or rough estimations. Join this session to know more.
Thursday, October 19, 2023 / 10:30 AM - 11:15 AM EDT
Zeyad Azem, Executive Partner, Domains, Gartner
Jeffery DePasquale, VP, Executive Partner, Gartner
Scott Mairs, Sr Executive Partner, Gartner
Jeff Bergeron, Sr Executive Partner, Gartner
Generative AI has captured the attention and imagination of many IT leaders. As we move past the stage of understanding AI, we're determining how and where to leverage it. Join your peers to learn and share what is realistic, what has worked, what has not, the risks of the technology and what you are doing to govern it. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!
Thursday, October 19, 2023 / 10:30 AM - 11:15 AM EDT
Julie Slezak, Executive Partner, Domains, Gartner
John Baker, VP, Executive Partner, Gartner
Join us to discuss the challenges of leveraging generative AI in the public sector. Learn about example use cases from your peers, and discuss the unique challenges of governing this emerging technology in public. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!
Thursday, October 19, 2023 / 11:30 AM - 12:00 PM EDT
Sam Attias, DIRECTOR OF PRODUCT MARKETING, Celonis
Join us to hear how Celonis, the market leader in process mining, is enabling IT leaders to optimize their IT strategies. You will understand why process intelligence is the critical component in your IT stack to support IT and empower your business to deliver massive, scalable, and fast value. During the session, we will discuss how Celonis can help you optimize your IT initiatives such as system migration and ITSM. We will also outline how process intelligence can up-level your strategy for genAI, sustainability, and inter-company collaboration.
Thursday, October 19, 2023 / 11:30 AM - 12:00 PM EDT
Suha Can, CISO, Grammarly
Generative AI brings unprecedented opportunities to boost business performance and productivity—but also new security and privacy threats. Businesses are at risk whether they’re adopting the technology or not, with employees widely admitting to unauthorized use. Grammarly CISO Suha Can will discuss how CIOs can quickly adapt to this evolving threat. He’ll share a framework based on Grammarly’s experience developing and implementing its own generative AI product to guide how IT leaders can safely select and deploy generative AI tools to maximize their historic impact—and minimize their risks.
Thursday, October 19, 2023 / 11:30 AM - 12:15 PM EDT
Scott Stevens, Field CTO, AMD Pensando
Application security is increasingly seen as a board-level issue for many businesses today and while north-south security is a well understood problem, many IT departments are struggling to implement East-West security in a simple, efficient manner. Join us for this interactive session where we will discuss common security issues with todays network architectures, in addition to new approaches to simplify segmentation of the data center network architecture to provide hyper-scale class technology and performance that is unparalleled.
Thursday, October 19, 2023 / 12:15 PM - 12:35 PM EDT
Raghu Ravinutala, CEO AND CO-FOUNDER, Yellow.ai
Eric Hansen, Chief Information Officer, Waste Connections
Jessica Osborn, Sr Manager, IT Support Automation, Randstad
Yellow.ai has pioneered the integration of generative AI in runtime, not just in crafting customer experience journeys, but also in real-time conversations. This innovative approach propels automation to unparalleled levels, enabling the platform to autonomously address 90-100% of customer support inquiries. In this transformed paradigm, human agents metamorphose into AI managers, meticulously refining processes and intervening only when essential. Join me and our customers to delve deep into the future of customer support-- where AI isn't just a tool, but a collaborator.
Thursday, October 19, 2023 / 12:15 PM - 12:35 PM EDT
Saket Srivastava, CIO, ASANA, INC.
Leading with research-based insights from Asana’s Work Innovation Lab join CIO Saket Srivastava for a session on the future of work. Explore how IT leaders are positioning their organizations to navigate work more intelligently, scale effortlessly and ultimately do their best work in a Humans+AI future.
Thursday, October 19, 2023 / 12:15 PM - 12:35 PM EDT
AJ Tennant, VICE PRESIDENT, Glean Technologies, Inc.
Recent advances in generative AI promise to tap into enterprise knowledge trapped in silos and automate rote work,ultimately improving business outcomes. But deploying generative AI in the enterprise doesn’t come without its challenges. A generative AI assistant capable of answering complex questions using the right corporate knowledge,while adhering to enterprise-grade security and data governance, requires first building a powerful Retrieval Augmented Generation system. Glean's AJ Tennant shares key lessons from deploying generative AI in hundreds of enterprises.
Thursday, October 19, 2023 / 02:00 PM - 02:45 PM EDT
Brandon Dunlap, Sr Executive Partner, Domains, Gartner
John Baker, VP, Executive Partner, Gartner
Beyond the media hype, CIOs need to know how AI factors into business value, risk, talent, and investment priorities and what is on the horizon. In this fast-evolving space, what have you done to help your organization? Roundtable discussions are lightly facilitated and informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!
Thursday, October 19, 2023 / 02:00 PM - 02:45 PM EDT
Van Baker, VP Analyst, Gartner
ChatGPT has captured the imagination of the enterprise and while it offers significant potential benefits to the business, it also presents some risks that can damage the business. This caveat also applies to other generative AI services. Bring your questions to this interactive session, and learn from those posed by your peers, for an understanding of how to utilize these services to gain maximum advantage while minimizing risks.
Thursday, October 19, 2023 / 02:45 PM - 03:15 PM EDT
Helen Poitevin, Distinguished VP Analyst, Gartner
New hype around ChatGPT and generative AI contributes to a renewed focus on the capacity of AI to displace workers and transform jobs. We are past science fiction stories and hypothetical scenarios. Here, we examine the intersection of business strategy, the business value of AI and employment. CIOs will be better equipped to balance workforce impacts with AI investments for automated, augmented or even autonomous business operations.
Thursday, October 19, 2023 / 03:30 PM - 04:00 PM EDT
Adam Preset, VP Analyst, Gartner
Microsoft Copilot's generative AI capabilities will rapidly accelerate everyday AI. The potential to advance workforce digital dexterity and transform the value of knowledge assets is enormous, but it comes with real challenges. Join this session to help you get ready for the disruption of work and the workforce as we explore impacts, dependencies, costs, known risks and uncertainties to come.
Thursday, October 19, 2023 / 03:30 PM - 04:00 PM EDT
Mark Beyer, Distinguished VP Analyst, Gartner
Every AI effort begins with data that supports decisions and then produces recommendations or outcomes. Data engineers are expected to assure data is risk-free by analyzing the extent and forms of data bias. Here, we explain the interactive relationship between traditional and augmented data management and AI data processes. We conclude with how AI processes metadata from synthetic data, labeling, enrichment and contextual processes to actively leverage observability.
Monday, October 16, 2023 / 12:05 PM - 12:25 PM EDT
Andrew Stewart, NATIONAL SECURITY AND GOVERNMENT SENIOR, Cisco
Enhancing critical infrastructure cybersecurity requires OT operators and SecOps teams to apply the concept of security resilience. Cyber resilience is the ability to prepare for and adapt to changing threat conditions while withstanding and rapidly recovering from attacks. Applying resilient operations requires that OT and IT personnel collaborate with shared visibility to dynamically implement risk-informed security controls. Learn how with this approach, accomplishment of a government-prescribed zero trust approach that maintains alignment with industrial standards is achievable.
Monday, October 16, 2023 / 01:20 PM - 01:40 PM EDT
Chris Bailey, Distinguished Engineer, IBM Northernlight
IT downtime is business downtime. To minimize downtime, businesses need to scale expert knowledge across an increasingly complex set of technologies. Accelerating incident remediation enables organizations to achieve operational objectives of their IT Applications and Systems and reduce operational costs. Learn how expert industry knowledge can be derived from industry sources, enhanced with analysis of incidents, and customized based on the actions of your own operations teams to resolve incidents much faster. That’s the power of automation with Generative AI.
Monday, October 16, 2023 / 01:45 PM - 02:15 PM EDT
Maura Hameroff, SVP ERP PRODUCT MARKETING, SAP
Running a modern ERP in the cloud opens doors for the latest innovations, like carbon accounting, process automation and business AI. Hear details from our customers how their cloud ERP enabled them to respond to new operational challenges, productively manage information, and deliver meaningful business outcomes. Empower your organization with a modern cloud ERP and shift from running your business to innovating your business.
Monday, October 16, 2023 / 01:45 PM - 02:15 PM EDT
Chris Goettl, VICE PRESIDENT, PRODUCT MANAGEMENT, Ivanti
IT operations teams are seeking productivity and efficiency while security teams focus on risk management and protection. This session explores how to strike a balance between IT and security operations goals by connecting the necessary visibility and real-time understanding of your environment with intelligent automation to quickly identify, prioritize and respond to security risks all while improving the digital experiences of your employees.
Monday, October 16, 2023 / 01:45 PM - 02:15 PM EDT
Martin Nystrom, VP OF PRODUCT SECURITY, Lumen
Today's security professionals have a never-ending task of pacing with an evolving threat ecosystem -- from a transforming ransomware space and AI-improved attacks, to the faster weaponization of zero-days and increased complexity of social engineering campaigns. Lumen's cybersecurity solutions and teammates are working overtime to protect organizations including driving insights into the threat landscape through Threat Intelligence. Hear from Black Lotus Labs, Lumen’s threat research arm, about the latest threat research from the team and what this means for focused defensive strategies.
Monday, October 16, 2023 / 01:45 PM - 02:15 PM EDT
Nicole Eagan, Chief Strategy Officer, Darktrace
Generative AI is proving to increase productivity and augment humans in new ways. To seize these opportunities, organizations must be aware of and manage its risks. That includes understanding how generative AI has changed the threat landscape and the security concerns that come with it – access control, cyber risk and compliance, data privacy, governance, and security. In this session, learn how applying Self-Learning AI across your organization’s digital environment will help your security team prevent, detect, respond, and heal from incidents, including those augmented by generative AI.
Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT
Ram Chakravarti, CTO, BMC Software
The tech landscape is now at an inflection point through which achieving business advantage begins with IT. In this environment, every company is now on a transformation journey where we define the destination as the Autonomous Digital Enterprise—a resilient enterprise with no silos, where everything is observable and orchestrated. We encapsulate the value that we deliver in making it happen, while harnessing the power of AI and data, through a term we’ve coined ‘Connected Digital Ops.’
Discover how you can make the most of your new and existing technology by connecting digital ops across your enterprise. Learn how to:
- Unleash the power of AI on the vast data sets in your organization to provide best-in-class solutions that span observability and orchestration, while ensuring resilience
- Connect otherwise siloed operations in an increasingly complex hybrid IT environment
- Solve issues faster in your evolution to becoming an Autonomous Digital Enterprise by enabling Connected Digital Ops—ServiceOps, AIOps, DevOps, DataOps and AutonomousOps—across your tech landscape.
Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT
Carolyn Herzog Herzog, CHIEF LEGAL OFFICER, Elasticsearch
In the past decade, there has been a surge in productivity-focused applications and tools, amplified by the integration of Generative AI capabilities. Technology, with relentless innovation, continues to create new challenges for both public perceptions to be able to trust the intended use of this technology and thus, responsible public policy making. It's a reality that highlights the pressing need for effective public-private partnerships and industry-led frameworks to adapt and keep pace with rapid technological innovation such as GAI.
Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT
Every company knows it must be agile - but how to get there has transformed over the last 20 years and “agile” isn’t the standalone advantage it used to be. The new competitive advantage is the ability to train teams to weed out bad ideas and hone in on good ones quicker, to emphasize positive developer experience that minimizes complexity and distractions so teams can build and ship software quickly and then to measure the impact of entire teams, not individual productivity. We'll focus on sharing best practices to improve visibility, accelerate value creation, and promote innovation.
Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT
Brian Adler, SR, DIRECTOR CLOUD MARKET STRATEGY, Flexera
The session will dive into the intersection of the ITAM and FinOps disciplines. The presentation will illustrate that even for organizations with a relatively mature FinOps discipline as it relates to cloud infrastructure, there are still many material considerations and significant savings (or cost avoidance) opportunities that can be achieved by incorporating ITAM data into the FinOps lifecycle. The collaborative steps that can (and should) be taken between FinOps and ITAM practitioners will be described, with a focus on how to align the two disciplines’ business outcomes.
Monday, October 16, 2023 / 04:30 PM - 04:50 PM EDT
As enterprises increase digital infrastructure and harness data and AI models to connect with customers and expand business opportunities, the sheer size and distribution of data is increasing exponentially. New strategies on how and where to store this data, access this data in real time and protect as well as monetize this data require new approaches to your network and edge fabric to support the hybrid needs of your business. Lumen will highlight how new network, edge and security capabilities need to be the centerpiece of your data gravity architecture.
Monday, October 16, 2023 / 06:20 PM - 06:40 PM EDT
Nicholas Furman, Director, Technical Marketing, AMD
CIO's are constantly under pressure to evaluate new, faster, and, more efficient server platforms but the reality is that modern data centers require scale and security capabilities that can’t be delivered by CPUs alone. For many workloads, such as AI/ML, financial trading, virtualization, real-time analytics and more, accelerators are required to maximize application performance. Join AMD for a lively session on how you can identify and understand opportunities to accelerate your infrastructure and applications, delivering greater efficiency and better service to your business.
Monday, October 16, 2023 / 06:45 PM - 07:05 PM EDT
Howard Beader, VICE PRESIDENT, PRODUCT MARKETING, Catchpoint
Sumit Malhotra, CHIEF TECHNOLOGY OFFICER, Rocket Lawyer
At Rocket Lawyer, the goal is to make the law more affordable and simpler for everyone while delivering an exceptional digital experience to their customers. Join this session to discover how Rocket Lawyer ensures availability, fast response times, and low error rates with Catchpoint Internet Performance Monitoring to deliver positive business outcomes. You'll learn more about how you can quickly implement a plan to ensure Internet Resilience and avoid costly outages and downtime.
Monday, October 16, 2023 / 06:45 PM - 07:05 PM EDT
Mark Tierney, Chief Technology Officer - SEI Sphere, SEI
Jerry Zepp, CYBERSECURITY STRATEGIST, SEI
Today’s cyber warfare is an evolution of signals intelligence (SIGINT) to a new medium. Like all communication in nature, and SIGINT in history, prosecuting the operational fails of bad actors in cyberspace leads to similar wins. Track the wolf, find the pack.
We’ll show how you can build a forward-thinking SecOps strategy on this central principle. By anchoring on leading indicators in concert with the adversary instead of trailing ones behind them, we reposition the field as an ever-changing chess game—not whack-a-mole. The future of cyber risk management lies in a fiduciary-like approach.
Tuesday, October 17, 2023 / 10:00 AM - 10:20 AM EDT
Eric Helmer, SVP & CHIEF TECHNOLOGY OFFICER, Rimini Street
Protecting profitability and sustaining growth amidst uncertainty is a pressing challenge for IT leaders. Join us for a lively discussion with industry experts and your peers on how they are facing uncertainty with IT systems designed to:
• boost agility with modular infrastructure
• ensure easy replaceability
• innovate with shrinking budgets
• shift resources from commodity systems to systems of differentiation
Tuesday, October 17, 2023 / 10:30 AM - 10:50 AM EDT
Tobi Bet, Sr Director Analyst, Gartner
This session will provide insight into Gartner’s Magic Quadrant for Public Cloud IT Transformation Services. This session features a discussion on inclusion criteria, participant performance and what sets providers apart. Learn about the top 21 providers of public cloud IT transformation services.
Tuesday, October 17, 2023 / 10:30 AM - 11:00 AM EDT
Dennis Smith, Distinguished VP Analyst, Gartner
By 2028, having executed a successful cloud strategy will be a requirement for enterprise business success. This session will help IT leaders navigate the evolving cloud computing landscape, including the implications of multicloud, industry clouds and sovereign cloud deployments. Vendor dynamics, where they might collaborate and compete, will also be discussed.
Tuesday, October 17, 2023 / 10:30 AM - 12:00 PM EDT
Kevin Hollister, VP, Executive Partner, Gartner
William Maurer, VP Analyst, Gartner
This workshop will show MSE clients how to successfully outsource, using case study examples and attendee interactions. Key workshop components include finding vendors, and contract terms including pricing models, performance components, data protection, and entering and exiting contracts properly. When completed, attendees will have the needed tools to confidently execute on their sourcing needs.
Tuesday, October 17, 2023 / 11:30 AM - 12:00 PM EDT
Sanjay Brahmawar, Chief Executive Officer, Software AG
Steve Yob, SVP Information Technology, Jackson Family Wines
2023, the Year of GenAI, a seismic shift in customer expectations—and the way we do business. McKinsey says 75% expect “disruptive change in the nature of their industry’s competition” in the next 3 years. The opportunities are exciting -- but many CIOs risk falling further behind integrating their hybrid environments to keep up with the business. Join Software AG CEO Sanjay Brahmawar as he presents how even at this meteoric pace of change, you can say "yes" to innovation and empower your organization, without added complexity and heightened security, privacy, regulatory, and resiliency risks.
Tuesday, October 17, 2023 / 11:30 AM - 12:15 PM EDT
Nicholas Furman, Director, Technical Marketing, AMD
You move some of your workloads to the cloud for freedom and flexibility, cost effective scalability, and for a well-managed space in which to innovate. But sometimes costs escalate, migration is complex, performance wavers, and security concerns arise, reducing the number of available resources for the workloads that remain on-premises.
In this session we will use multiple customer examples to outline strategies that allow you to understand how you can deliver greater efficiencies and better services to your business regardless of what your workloads are, or where they are located.
Tuesday, October 17, 2023 / 11:30 AM - 12:15 PM EDT
Tom Rourke, Global Leader, Kyndryl Vital, Kyndryl
Ever get caught in a loop of quick fixes and last-minute problem-solving? This might keep the lights on but is not a sustainable practice when solving complex business challenges.
Human-centered design is an intentional and structured approach to problem-solving that puts people at the center of decision-making. A designer’s approach gets to the heart of the problem, bringing people together to realize innovative solutions.
Join Tom Rourke, global head of Kyndryl Vital, for a lively discussion about how you can make human-centered design part of your organization’s problem-solving DNA.
Tuesday, October 17, 2023 / 12:05 PM - 12:25 PM EDT
Modern asset management is more than just tracking assets for inventory and accounting. It is about managing the lifecycle of your hardware, software/SaaS and cloud assets from procurement to disposal. It enables you to automate technology management workflows and reduce manual tasks, service tickets and security risks.
Use modern asset management to run IT better with:
Comprehensive, accurate and actionable visibility
Continuous IT audit readiness
Onboarding and offboarding automation
Eliminating wasteful SaaS and cloud spend
Improved renewals/refresh forecasting and IT budgeting
Tuesday, October 17, 2023 / 12:05 PM - 12:25 PM EDT
Aankur Bhatia, Chief Data Scientist, Master Inventor, AI CoC, IBM Security , IBM
In a recent IBV study, IBM found that 93% of executives are considering adopting AI as a security tool. With the help of AI, your organization can grow its productivity in two ways. Technologically, AI tools can accelerate threat detection and response. But AI can also empower analysts, reducing the human bottleneck in security. Explore how AI can drive productivity for your business.
Tuesday, October 17, 2023 / 12:30 PM - 01:00 PM EDT
Thomas Bittman, Distinguished VP Analyst, Gartner
Enterprises are using edge computing today for digital transformation into stores, equipment, factories and remote locations. Edge computing drives automation, new customer experiences, cost reduction and new business opportunities. We will discuss a broad range of real use cases across vertical industries, discuss what enterprises learned and what they achieved.
Tuesday, October 17, 2023 / 01:45 PM - 02:15 PM EDT
Michael Perica, CFO, Rimini Street
Change the way the business sees IT from cost center to profit center with proven strategies for rethinking IT as a strategic enabler to help the business generate growth and profitability. During this session, you’ll learn how to pivot your IT strategy, partnering with Finance, towards innovation and flexibility to drive enhanced growth and profitability.
• Finance at Core of Digital Transformation
• How to View IT Investments with Business Strategy
• Optimize ROI leveraging modular infrastructure
Tuesday, October 17, 2023 / 01:45 PM - 02:15 PM EDT
Stacy Schwartz, VP Sales, U.S. Public Sector and Education , RingCentral
Are you a government leader that is looking to make a change but not sure where to start? Learn how to switch your telephony to the cloud, make experiences that citizens actually want, and determine what new AI technology will actually have an impact in your organization.
Tuesday, October 17, 2023 / 01:45 PM - 02:15 PM EDT
Tony Ureche, DIRECTOR OF PRODUCT MANAGEMENT, Google Chrome Enterprise
Anytime/anywhere productivity isn’t just possible, it’s popular and growing thanks to shifting social norms and cloud-first business strategies. The catch is, these ways of working come with more vulnerabilities and risks than ever before.
In many organizations, security hasn’t yet caught up to the aggressively-paced change in working styles. In this presentation, learn how Chrome Enterprise is evolving to provide new levels of proactive protection that compliment today’s need for flexibility. It’s a look at where security is heading, and where every business should be.
Tuesday, October 17, 2023 / 01:45 PM - 02:15 PM EDT
Arun Kundu, GLOBAL VICE PRESIDENT, Kyndryl
Nelly Akoth, CHIEF TRANSFORMATION OFFICER, Kyndryl
Ben Miron, VP OF INFRA & CYBERSECURITY, Nextera Energy, Inc.
Why do so many digital business transformation initiatives fail? More importantly, what are successful change leaders doing differently, and what can we learn from them? Hear from innovative CXOs who are conquering the complexities of large-scale technological and organizational change by creating a culture of continuous modernization and growth. Join Mark Slaga, Nel Akoth, and Arun Kundu from Kyndryl Consult for a Q&A with bold leaders who are forging new paths to success across their organizations.
Tuesday, October 17, 2023 / 01:45 PM - 02:15 PM EDT
Mary Daniel, VP, CUSTOMER SOLUTIONS CENTER OPERATIONS, Aflac
Jayesh Patel, GVP, Product Management, Avaya Inc.
Customer Experience is radically changing with new digital channels and the eruption of AI. Technology can make operations more efficient and lower expenses by automating various interactions, but it’s important to not over digitize as the personal touch provides empathy, builds relationships and customer connections. This session explores how Aflac with the help of Avaya achieves the delicate balance between the technology and the personal touch, freeing time to deliver the human, more relational experience.
Tuesday, October 17, 2023 / 02:20 PM - 02:40 PM EDT
Nik Koutsoukos, VP OF MARKETING STRATEGY, SolarWinds
In today’s world, the stakes on user experience, data security, cost efficiency, and speed of innovation are as high as ever. Learn how SolarWinds Cloud Native, Integrated Observability and Service Management utilizes advanced AI technology to reduce Mean Time to Detect and Resolution for all business-critical services to ensure operational resiliency and business growth.
Tuesday, October 17, 2023 / 02:20 PM - 02:40 PM EDT
Anil Bhandari, Chief Mentor, ARCON
-Build Resilience in your Technology Risk Framework
-AI Shapes Future, Cloud + Edge Computing is the next frontier, why is risk management manual
-Visualise and Enable Board Discussions on Technology Risk
-Help Unlock Budgets, they matter
Tuesday, October 17, 2023 / 03:45 PM - 04:15 PM EDT
Tomás O'Leary, Founder | CEO, Origina
James Mcglennon, Global CIO | Board Member | Executive Advisor | Investor, Former Liberty Mutual & JMCG LLC
Mike Rozsa, Board Member | Veteran CIO , Former Nisource & Green Cabbage
Don’t play the same old OEM games — the only one who should be in control of your IT roadmap is you.
Get back in the driver’s seat. Be curious. Ask the right questions to free up funds and resources to position your company for innovation and growth.
In this session, you will learn:
How to evaluate your roadmap and ask the correct questions of your vendors
How to increase your agility in the ever-evolving tech landscape and break free of megavendor mandates
How to reduce costly maintenance and downtime risk — and keep systems running smoothly and securely
Tuesday, October 17, 2023 / 03:45 PM - 04:15 PM EDT
Amrit Chaudhuri, PRESIDENT, PRODUCTS & MARKETS, ConvergeOne
The world revolves around elevating connected human experiences. Seamlessly blending human interaction and technology while addressing business challenges is vital. A conundrum exists between creating total connected experiences, while at the same time worrying about today’s tools, security, and infrastructure. C1 elevates technology through its global team of industry experts, engineers and solution builders — enabling and empowering our clients to expand the human experience. Learn how C1 guided several clients through complex layers of a successful deployment.
Tuesday, October 17, 2023 / 03:45 PM - 04:15 PM EDT
Ryan Hooley, SR. DIRECTOR ENTERPRISE ARCHITECTURE, Baptist Health System
Jakob Dalsgaard, CHIEF OF STAFF FOR ENGINEERING, Keepit
Join Keepit and guest speaker Ryan Hooley, Sr Director of Enterprise Architecture from Baptist Health. Learn how healthcare compliance affects backup and recovery requirements, and get insights into what data security and sovereignty issues must be addressed when migrating from on-prem to cloud. Gain insights into Baptist Health's collaboration with Keepit's cloud-native solution while navigating this landscape, ensuring patient data protection. Don't miss this opportunity to delve into the future of healthcare compliance through digital transformation.
Tuesday, October 17, 2023 / 03:45 PM - 04:30 PM EDT
Healthcare organizations pivoted digital health strategies and resources to accommodate patient and employee needs in the early months of COVID-19. Many fast-tracked digital transformations, improved online portals, adopted telehealth services and added network and security controls. Now organizations are evolving. Join us for a discussion on how healthcare organizations should prioritize technology investments to address the following four trends: Rise of patient consumerism, Limitations telehealth services, Lack of preparation for digital transformation and Clinician burnout.
Tuesday, October 17, 2023 / 03:45 PM - 04:30 PM EDT
Bob Schroeder, VP Product Management, Spectrum Enterprise
Retailers find themselves in a rapidly changing marketplace, adjusting their strategies to contend with headwinds including evolving consumer behavior, the lingering impacts of COVID-19, high inflation, and rising materials and labor costs. Join us for a roundtable discussion of current and planned strategic investments retailers are making in application technologies, including: AI, automation, personalization and how retailers are innovating and evolving the modern retail experience. .
Tuesday, October 17, 2023 / 04:20 PM - 04:40 PM EDT
Chip Kleinheksel, PRINCIPAL AND GLOBAL SAP CTO, Deloitte Consulting
Devesh Sharma, GLOBAL VICE PRESIDENT, RISE WITH SAP ECO, SAP SE
We’ll explore how a clean-core strategy helps to operate your cloud ERP with greater ease, agility, and control. By standardizing underlying ERP operations, you can apply more best practices and customize only what you need to differentiate your business. Learn about SAP’s tools and incentives to design your clean core. Join our strategic partner, Deloitte, who bolsters and guides customers on their clean-core cloud ERP deployment journey.
Tuesday, October 17, 2023 / 04:20 PM - 04:40 PM EDT
Uy Huynh, VP SALES ENGINEERING, Island
The application enterprises use the most is the browser. In fact, it has become our primary work environment, but the browser we most often use was built for consumers. So, we have surrounded it with an endless, complex and expensive stack that overwhelms your security teams and interrupts end users. But what if the browser was designed for the enterprise? What could that do for security, productivity and work itself? Join this session to learn how to enable work as it should be. Security everywhere without getting in the way!
Tuesday, October 17, 2023 / 04:45 PM - 05:15 PM EDT
David Smith, Distinguished VP Analyst, Gartner
Not all cloud journeys are the same but there are similarities. A business-driven strategy coupled with a pragmatic adoption/migration plan are critical. But knowing where you are and where you are headed is critical to success. Journeys range from infrastructure replacement to digital transformation with many others in between.
Tuesday, October 17, 2023 / 05:25 PM - 05:45 PM EDT
Daniel Root, GLOBAL STRATEGIC ALLIANCES LEAD, Barco
With return to office initiatives prevailing, organizations are realizing that one size doesn’t fit all. The nuances of job functions and team dynamics pose new challenges for organizations looking to bring employees back to the office on a regular basis. Discuss the types of interactions best done in person, and the work that’s suited to remote contributions for workflow alignment within teams. Explore how organizations are assessing the employee experience (EX), and prioritizing office investments to increase engagement and corporate culture within the office.
Tuesday, October 17, 2023 / 05:25 PM - 05:45 PM EDT
As public cloud continues to gain momentum, the gap broadens between operating traditional networks and cloud networks. Organizations today grapple with limited visibility, numerous design patterns, and a sprawling B2B landscape. In this session, learn how one global enterprise leveraged Cloud Network as-a-Service (CNaaS) to drive firewall consolidation and scale while simultaneously facilitating a data center exit strategy.
Tuesday, October 17, 2023 / 05:50 PM - 06:10 PM EDT
Lewis Ryu, FOUNDER AND CEO, SoftRoad America Co., Ltd.
System migration will be changed completely by AI. For example, when migrating from the legacy system to Java, it is possible to convert to Pure Java and normalized data structure, rather than a half-baked Java such as "Jobol". In this session, Japan's Largest Migration Company will introduce how AI system migration "System Reform" can achieve high quality, low cost, low user workload and can also add value. Therefore, user can fix on business function improvement. With AI, Modernization will go into next stage.
Wednesday, October 18, 2023 / 10:00 AM - 10:20 AM EDT
Are last generation firewalls creating operational headaches and budget challenges for your cloud teams? Join this session to learn how Aviatrix is saving enterprises tens of thousands to millions of dollars annually with a distributed cloud approach that dramatically simplifies cloud network security with a zero-trust, least privilege approach that greatly improves cyber resiliency. Find out why customers are saying Aviatrix Distributed Cloud Firewall is “game changing,” and security analysts are saying “this is an opportunity to rethink networking and security for cloud.”
Wednesday, October 18, 2023 / 10:00 AM - 10:20 AM EDT
Bob Friday, GVP Chief AI Officer, CTO, Juniper Networks
AIOps for your enterprise network can increase productivity by heading off problems before users even know there’s an issue. With AIOps you can reduce support tickets by up to 90% so your IT team can focus on more strategic projects. Understand and optimize every experience for every user across your wired, wireless and SD-WAN and data center. Join this session to learn the benefits of AIOps and how intent-based technology gives you scale and agility for delivering a truly better network experience and how you can effectively secure users, applications, and devices without additional overhead.
Wednesday, October 18, 2023 / 10:30 AM - 10:50 AM EDT
Gregg Siegfried, VP Analyst, Gartner
The world of application performance monitoring (APM) and observability is changing. Attend this talk to learn more about the changing vendor landscape and catch up on the latest trends in understanding your critical application and service performance.
Wednesday, October 18, 2023 / 10:30 AM - 11:00 AM EDT
Richard Bartley, VP Analyst, Gartner
Cloud security remains a top priority. This session summarizes the problems, processes, and emerging and evolving product types to address three key issues:
What are the unique risks associated with public cloud service providers, and how can they be controlled?
What are the unique security challenges of IaaS and PaaS and how can they be mitigated?
What are the unique control challenges of SaaS and how can they be addressed?
Wednesday, October 18, 2023 / 11:30 AM - 12:00 PM EDT
Andrew Dugan, EVP and CTO at Lumen, busts the myths of Network as a Service (NaaS), a disruptive technology that changes how network functionality is delivered and consumed. He explains the key features and benefits of true NaaS offerings, such as self-service, dynamic scaling and consumption-based billing, and how they differ from traditional network services. He also dispels the misconception that NaaS is nothing more than a managed service, a pricing scheme or a small business solution, and shows how it can scale to meet the needs of large enterprises with complex network infrastructures.
Wednesday, October 18, 2023 / 11:30 AM - 12:00 PM EDT
Subhash Ramachandran, SVP, PRODUCT MANAGEMENT, Integration & API, Software AG
AI has been called a generational shift in computing technology but the hype is currently well ahead of the reality. CEOs frequently name drop the term but employees fear that AI will eliminate millions of jobs. So what is real and how will it impact the enterprise? Join Subhash Ramachandran, SVP Product Management, who will demystify the application of generative AI for Integration platforms and show how natural language based user experiences are the iPhone moment that knowledge workers have been waiting for to make them highly productive in their jobs.
Wednesday, October 18, 2023 / 11:30 AM - 12:00 PM EDT
Organizations estimate as much as 32% of their cloud spend is wasted. Increased complexity from distributed applications and infrastructure has driven waste as development and spend is decentralized across teams. To maximize business value of hybrid and multicloud investments, organizations need to deliver continuous performance, invest in innovation, and have complete confidence that you are not spending a dollar more than you need. Learn how AI-driven insights can automate and operationalize FinOps, drive accountability and assure your applications continuously perform at the lowest cost.
Wednesday, October 18, 2023 / 11:30 AM - 12:00 PM EDT
Natalie Patterson, Director of AI Product Marketing, SAP
Maura Hameroff, SVP ERP PRODUCT MARKETING, SAP
Join SAP thought leaders to uncover how SAP Business AI delivers a true system of intelligence. Your processes will become self-learning and your business outcomes optimized. Even now, SAP Business AI is embedded in your SAP applications to deliver relevant and reliable results, faster and with less effort.
Wednesday, October 18, 2023 / 11:30 AM - 12:00 PM EDT
Mike Fitz, Vice President for T-Mobile for Business National Sales, T-Mobile USA, Inc
Amid rapid technological progress, 5G private networks are reshaping the future workforce. This session reviews real-world examples of the transformative potential. As businesses adapt to dynamic landscapes, the session uncovers how 5G private networks revolutionize work through seamless communication and enhanced collaboration. With unmatched speed and reliability, 5G connectivity can empower organizations to unlock productivity and innovation. Attendees will gain learn how 5G private networks are redefining work, propelling business into the future.
Wednesday, October 18, 2023 / 11:30 AM - 12:15 PM EDT
Nicholas Mussallem, SVP, Head of Product, Ava Labs
Kyle Burgess, Specialist Leader, Deloitte Touche Tohmatsu
Peder Muller, CHIEF SOLUTIONS ARCHITECT, Deloitte
Discuss how blockchain technologies already deliver tangible benefits to governments worldwide. This session will share a brief overview of the transformative 'Close As You Go' initiative, which Ava Labs and Deloitte co-implemented for the Federal Emergency Management Agency (FEMA), then open up for a roundtable discussion about the challenges governments face in adopting blockchain, and areas of success seen today.
Wednesday, October 18, 2023 / 11:30 AM - 12:15 PM EDT
As economic conditions, regulatory requirements, and customer and employee expectations shift, enterprises need to embrace the change and adapt quickly. What are some of the latest technological innovations that help enterprises pivot while still maintaining a competitive advantage? Discuss with your peers and Atlassian’s Head of Enterprise Technology in an intimate setting about trends and insights around open collaboration, cloud transformation and artificial intelligence.
Wednesday, October 18, 2023 / 12:05 PM - 12:25 PM EDT
Doug Peete, CHIEF PRODUCT OFFICER, EVERBRIDGE
A change is committed, makes its way through your automated testing processes, and is approved and released into production. All of a sudden, there are reports of internal systems not working and your monitoring tools go haywire with alerts reporting service degradations and interruptions with systems that shouldn't have been impacted by this change. What in the world is happening?
Join us for a discussion on how Everbridge can help you identify each unique disruption, assemble the right response team, and quickly deliver insights to accelerate the resolution and minimize the blast radius.
Wednesday, October 18, 2023 / 12:30 PM - 01:00 PM EDT
Bill Blosen, Sr Director Analyst, Gartner
Product teams often use a disjointed collection of tools and struggle to navigate increasingly complex architectural choices and security requirements. Software engineering leaders must kickstart platform engineering to improve the developer experience and accelerate value delivery. We will describe this Gartner key strategic technology trend and give pragmatic steps to implement it in your organization.
Wednesday, October 18, 2023 / 12:30 PM - 01:15 PM EDT
Mike Cisek, VP Analyst, Gartner
The size and scale of the midsize enterprise (MSE) environment makes the adoption of infrastructure and use of cloud technologies, vendors and products universally beneficial. In this lightly facilitated interactive discussion, MSE CIOs and technology leaders can share their technology adoption strategies and tactics and the business, technical and operational reason behind their approach.
Wednesday, October 18, 2023 / 01:15 PM - 01:35 PM EDT
Craig Guarente, CEO, Palisade Compliance
Oracle has a long history of using audits to increase your costs and lock you in. Recently, Oracle has taken their audit strategy to a new level. New tactics around Java, database, and cloud may surprise you. Every company using Java now has an Oracle problem to manage.
In this session we discuss how Oracle revamped their audits across their entire program stack, how companies who are not prepared are getting hit with large and unbudgeted penalties, and how companies are proactively preparing for Oracle's approach. Find out what you can do today to limit your risks and maintain your freedom.
Wednesday, October 18, 2023 / 01:15 PM - 01:35 PM EDT
Gerry Plaza, FIELD CTO, Netskope
We live in a world where everything is hybrid. The blend between personal, corporate, private & public is ever-changing and presents us with new challenges. This has increased and complicated the attack surface; the pressure to converge tools and do “more with less” is at peak levels. We must meet this watershed moment with the right team, plans, and technology.
Learn how to build an effective plan for change without adding to the chaos, what consolidation approaches save money without sacrificing security, and use cases that deliver immediate value & efficiency while improving user experience
Wednesday, October 18, 2023 / 01:45 PM - 02:05 PM EDT
Joel Stocker, VP of Product Marketing, ControlUp
IT organizations struggle with troubleshooting complex workspaces, a barrage of support tickets, and flat budgets. ControlUp’s Digital Employee Experience platform helps IT resolve issues faster, prevent tickets, and reduce spend. ControlUp minimizes the complexity of troubleshooting with context-rich data and reporting, proactively identifies problems while automating solutions before tickets are submitted, and consolidates tools into a single, easy-to-use SaaS application. Join our session at the ITXPO Theater to learn more about how ControlUp can help deliver a better desktop experience.
Wednesday, October 18, 2023 / 01:45 PM - 02:05 PM EDT
Iain Saunderson, CTO, Spinnaker Support
Dive into Igloo Product’s transformation journey where we explore the pivotal role of strategic budget reallocation fueled by third-party software support savings. Greg Smith, VP of IT & Strategic Initiatives at Igloo and Iain Saunderson, CTO of Spinnaker Support will discuss the secrets behind their success story. This includes how Igloo drives innovation while optimizing their resources and achieves budget efficiency. This conversation promises to provide actionable insights and inspiration for businesses seeking to harness the full potential of their IT budgets to fuel growth and innovation
Wednesday, October 18, 2023 / 01:45 PM - 02:05 PM EDT
Bill Emmett, SENIOR DIRECTOR PRODUCT MARKETING,
In this session, we’ll explore the unique requirements hybrid IT creates. Then we’ll show how LogicMonitor takes a different approach to observability intelligence, and how our customers improve their observability. You’ll leave with new perspectives on critical capabilities for observability for your IT organization.
Wednesday, October 18, 2023 / 02:15 PM - 02:45 PM EDT
Jeffrey Hewitt, VP Analyst, Gartner
I&O leaders have little time, skills and budget to track emerging trends, and the full impact of those on infrastructure and operations. I&O leaders should use this research to identify which of the top trends are most likely to impact their organization and implement effective tactics to respond. Trends to be covered relate to both infrastructure and operational issues.
Wednesday, October 18, 2023 / 03:15 PM - 04:00 PM EDT
Michel Moesman, VP GLOBAL PLATFORM AND INTEGRATION, Kyndryl
Adeel Saeed, VP TECHNOLOGY STRATEGY AND EXECUTION MGM, Kyndryl
Every enterprise leader wants to simplify and integrate sprawling technology estates, but most struggle to make meaningful progress. What are successful CXOs doing to streamline their digital business transformations? Join Adeel Sayeed, Vice President of Technology Consulting and Michael Moesman, Senior Vice President, Delivery Leadership at Kyndryl to discover the ways to simplify, accelerate and extend the impact of technology across your organization. Ideate with peers about how you can apply these strategies to your organization and build a culture of continuous progress and innovation.
Wednesday, October 18, 2023 / 03:15 PM - 04:00 PM EDT
Nicholas Furman, Director, Technical Marketing, AMD
Alastair Richardson, Director of Corporate Development – AMD Networking Technology & Solutions Group, AMD
CIO's are constantly under pressure to evaluate new, faster, and, more efficient server platforms but the reality is that modern data centers require scale and security capabilities that can’t be delivered by CPUs alone. For many workloads, such as AI/ML, financial trading, virtualization, real-time analytics and more, accelerators are required to maximize application performance. This session will help CIOs identify and understand opportunities to accelerate your infrastructure and applications, delivering greater efficiency and better service to your business.
Wednesday, October 18, 2023 / 04:15 PM - 05:00 PM EDT
David Smith, Distinguished VP Analyst, Gartner
New concepts, such as cloud-native and multicloud, are increasingly showing up as principles in organizations’ cloud strategies. They can be instrumental in unlocking the power of the cloud but can also further confuse IT leaders. Bring your questions to this interactive session and learn from those posed by your peers as we examine their role in formulating pragmatic cloud strategies.
Wednesday, October 18, 2023 / 05:15 PM - 05:45 PM EDT
Ed Anderson, Distinguished VP Analyst, Gartner
Cloud providers extol the sustainability benefits of their platforms, but how can you know if using cloud will help or hurt your sustainability ambitions? This session will highlight the best practices for evaluating the sustainability benefits of cloud providers and showcase Gartner's sustainability assessment of Amazon, Google and Microsoft.
Wednesday, October 18, 2023 / 05:55 PM - 06:15 PM EDT
Dormain Drewitz, VICE PRESIDENT, PLATFORM ADVOCACY, PagerDuty
The potential benefits of AI and automation are vast, but adoption is riddled with challenges. This talk explores top mistakes that CIOs encounter when embracing AIOps, generative AI, and automation initiatives. From overly ambitious project scopes to poor change management strategies, AI and automation projects can stagnate and fail to realize their potential. Yet, the solution isn't to maintain investment in manual processes. Join us for ideas on succeeding by avoiding mistakes, like:
- Scoping too broadly to make progress
- Unnecessarily building from scratch
- Disconnected implementations
Wednesday, October 18, 2023 / 05:55 PM - 06:15 PM EDT
Rich Dandliker, CHIEF STRATEGIST, VEZA
Securing your data is increasingly becoming a key concern not just for CISOs, but CIOs as well. However, the scale and architecture of modern data and SaaS environments have made it nearly impossible to operationalize the Principle of Least Privilege, core to any viable compliance and security program. Transformative new solutions based on the “permissions graph” are emerging to allow comprehensive visibility and a next-gen governance approach to data access.
Wednesday, October 18, 2023 / 06:20 PM - 06:40 PM EDT
David D'Aprile, VICE PRESIDENT, PRODUCT MARKETING, Onapsis
Gaurav Singh, SAP CYBER SECURITY MANAGER, Under Armour
In the new technological landscape, nothing is ever internal-only or running on a secure system—including SAP. Hear how using Onapsis as a customer can successfully create a Vulnerability Management Program for your SAP landscape.
In this session, we'll discuss:
- Why just doing GRC/Compliance and traditional SAP Security is not enough for your SAP landscape.
- Why, as an SAP customer, you need to look beyond and be more Cyber, specially things like Vulnerability management and threat monitoring.
- What key features you need for a solution.
Thursday, October 19, 2023 / 10:00 AM - 10:20 AM EDT
Shawn Rosemarin, VP R&D - CUSTOMER ENGINEERING, Pure Storage
Kendra Mccormick, SENIOR MANAGER OF DATACENTER AND NETWORK, HealthEdge
Whole person care demands comprehensive data, creating challenges for payers and providers. Currently, the future of data-driven patient care is threatened by slow data processing, compliance complexity, and data security challenges. In this case study session, Pure Storage customer, HealthEdge unpacks the challenges of managing anonymized data from disparate networks and shares how they’re adopting a cloud-first strategy with future-proof infrastructure investments that enable scalability, innovation, resource optimization, and ultimately – enhanced patient outcomes for next-gen care.
Thursday, October 19, 2023 / 10:30 AM - 11:15 AM EDT
Mike Cisek, VP Analyst, Gartner
CIOs must intentionally influence infrastructure, operations and cloud environments to execute their vision for modernization. Bring your questions to this interactive session, and learn from those posed by your MSE peers, for creating a holistic forward-looking strategy focused on organizational requirements that decreases risk and maximizes investments and change.
Thursday, October 19, 2023 / 02:00 PM - 02:30 PM EDT
Gregor Petri, VP Analyst, Gartner
Enterprises are rethinking their cloud strategies as the expected outcomes of their current cloud adoption are not meeting expectations. Industry cloud platforms are bridging the gap between technology investments and business outcomes. Learn how to leverage composable industry cloud platforms, a Gartner 2023 Top Strategic Technology Trend, to create value for your customers.
Monday, October 16, 2023 / 11:30 AM - 12:15 PM EDT
Linda Dietrich, Executive Partner, Gartner
Jim Elliott, Executive Partner, Domains, Gartner
Customer needs continue to evolve and mature, demanding more intelligent, personalized and faster engagement. Insurance CIOs are updating their customer experience strategies to meet these new needs. Discuss and share your customer experience journey, challenges and pitfalls with your peers. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!
Monday, October 16, 2023 / 12:30 PM - 01:15 PM EDT
Michelle DeClue, VP Analyst, Gartner
Gartner has originated research in digital twins of a customer and employee. It's more than just collecting data, but also providing value back to the person. Bring your questions to this interactive session and learn from those posed by your peers. We'll answer specific manufacturing industry questions, along with inspirations from cross industries.
Monday, October 16, 2023 / 12:45 PM - 01:15 PM EDT
Gene Alvarez, Distinguished VP Analyst, Gartner
What is a customer technology platform? What customer problems does it address and help to solve? Why do you need to use enterprise architectural approaches to create one?
Monday, October 16, 2023 / 01:45 PM - 02:15 PM EDT
Gabriel Engel, CEO, Rocket.Chat
In an era driven by data and technology, the quest for maintaining privacy and data sovereignty has become a paramount concern for individuals, businesses, and governments alike. This presentation explores the powerful intersection of open-source AI models and the imperative need for safeguarding data privacy and sovereignty. By harnessing the capabilities of these models, we can empower organizations to derive valuable insights from their data while upholding the principles of privacy and data control. Abstract
Monday, October 16, 2023 / 01:45 PM - 02:15 PM EDT
Jonathan Nikols, SVP GLOBAL ENTERPRISE SALES, Verizon Communications Inc.
Creating a bespoke & unique experience for customers takes a team aligned to a vision and view of success. This is more than the internal team, it is the entire partner ecosystem. The CIO team shifted their approach and did so to deliver outcome-driven excellence. Join us to learn how possibilities were unleashed and value was delivered through a cohesive, aggressive and innovative approach to using AI / ML, Big Data, connectivity and more.
Focus: Building the vendor ecosystem of the future & why Verizon has the permission to lead.
Monday, October 16, 2023 / 02:45 PM - 03:05 PM EDT
Penny Gillespie, VP Analyst, Gartner
While organizations are focused on AI and bots, customer frustration with rising prices, lower value, poor experiences, subpar service and lack of enterprise transparency continues to increase. As customers seek relief and entrepreneurs recognize opportunity, a customer owned and operated bot advocate may be coming your way. This bot will interact with your technology and employees. It will pit AI against AI. It will not use APIs and it will change the way your organization does business. Get prepared. Technology will be at the center of the change.
Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT
Tom Malta, Senior Principal, Industries, Okta
Join the Okta Product team to gain valuable insights on how your organization can better protect all sorts of sensitive customer transactions and scenarios from fraud. Explore Okta Highly Regulated Identity, our new Financial Grade Identity™ solution on the Okta Customer Identity Cloud. This added layer, built on financial industry standards and regulations such as FAPI, FDX, UK Open Banking, and PSD2, sets a new standard for security, privacy, and user experience.
Monday, October 16, 2023 / 03:45 PM - 04:30 PM EDT
Gary Sorrentino, GLOBAL CIO, Zoom
Now that the pandemic is behind us, how do we make people better moving forward? Regardless of whether they are working remotely, in the office or hybrid, we need to continue to create a culture of collaboration and innovation. Please join Zoom’s Global CIO, Gary Sorrentino, for an in-depth discussion on unleashing human excellence.
Monday, October 16, 2023 / 05:55 PM - 06:15 PM EDT
Keith Renison, SENIOR PRODUCT MARKETING MANAGER, ANALYT, RingCentral
In today's competitive business landscape, retaining customers and optimizing operational costs are paramount to success. One of the most critical touch points for achieving these goals is the contact center, where customer interactions can make or break brand loyalty. AI has emerged as a transformative force in contact center operations, offering innovative solutions to address these challenges. Join this session to learn how AI technologies can be harnessed to create a win-win scenario for businesses—enhancing customer satisfaction while simultaneously reducing operational expenditures.
Monday, October 16, 2023 / 05:55 PM - 06:15 PM EDT
Departments and agencies responsible for some of government’s most prevalent services are meeting demand while exploring creative ideas, offering new ways to engage, and demonstrating the impact that can come from a modern, digital foundation. Join us to hear their story, learn from their experience, and go home with their key takeaways.
Monday, October 16, 2023 / 05:55 PM - 06:15 PM EDT
The digital landscape is rapidly evolving and enterprises are challenged with digital transformation projects to ensure business continuity. In this journey, AIOps and Observability from Broadcom helps organizations stay on track and move from reactive to proactive so they can continue to focus on their core business rather than worry about meeting SLIs. Join us to learn about how our customers have achieved business aligned operational excellence with the platform and continue to expand.
Monday, October 16, 2023 / 06:20 PM - 06:40 PM EDT
Joseph Chong, Head of Product, Solutions, and Industry, Zoom
In today’s world of modern work, you have a choice in terms of where you work, how you work and what collaboration tools you use. It’s more important than ever to take advantage of a full suite of AI-powered collaboration solutions, including meetings, chat, phone, email, calendar, contact center and more, to make teamwork more meaningful, to strengthen customer relationships and to enable seamless workflows.
Join Joseph Chong, Zoom’s Head of Product, Solution and Industry Marketing for insights, best practices and use cases on how the Future of Work is becoming a reality today.
Monday, October 16, 2023 / 06:45 PM - 07:05 PM EDT
Howard Beader, VICE PRESIDENT, PRODUCT MARKETING, Catchpoint
Sumit Malhotra, CHIEF TECHNOLOGY OFFICER, Rocket Lawyer
At Rocket Lawyer, the goal is to make the law more affordable and simpler for everyone while delivering an exceptional digital experience to their customers. Join this session to discover how Rocket Lawyer ensures availability, fast response times, and low error rates with Catchpoint Internet Performance Monitoring to deliver positive business outcomes. You'll learn more about how you can quickly implement a plan to ensure Internet Resilience and avoid costly outages and downtime.
Tuesday, October 17, 2023 / 10:00 AM - 10:20 AM EDT
David Lover, VICE PRESIDENT, STRATEGY & TECHNOLOGY, ConvergeOne
Traditionally, the contact center provides an infrastructure-focused, inside-out look at how a company intends to interact with their customers. The connected customer experience flips that around, looking outside-in with a focus on building meaningful connections through innovative and secure experiences that keep customer expectations in mind. Learn how to overcome misalignment between the business and IT to undergo a transformation project that unleashes the power of connected customer experiences.
Tuesday, October 17, 2023 / 10:30 AM - 11:00 AM EDT
Don Scheibenreif, Distinguished VP Analyst, Gartner
Mark Raskino, Distinguished VP Analyst, Gartner
Billions of machine customers are headed your way. But what tangible steps can CIOs take to get this moving in their organization? Don't be like the leaders of Kodak, Blockbuster, or Sears who failed to catch the next big wave. In this session, we'll share insights and actions from Gartner's new book, When Machines Become Customers, to help you meet this trillion-dollar opportunity.
Tuesday, October 17, 2023 / 11:30 AM - 12:00 PM EDT
Margaret Hallbach, SENIOR VICE PRESIDENT OF PUBLIC SECTOR, Verizon
Eric Bruns, EXECUTIVE DIRECTOR SIMLEARN, US Department of Veterans Affairs
Providing an exceptional patient /client experience was at the heart of this 5G-driven collaboration. Through the innovative deployment of cutting-edge technology such as AR, VR, drones and MEC, these partners worked to unlock unprecedented capabilities, reduce costs, and enhance the safety of patients and staff, all while continuing to deliver exceptional patient care.
Focus: Delivering exceptional experiences for patients by implementing cutting edge capabilities / Pub Sec
Tuesday, October 17, 2023 / 11:30 AM - 12:00 PM EDT
Gary Sorrentino, GLOBAL CIO, Zoom
As companies continue to implement their RTO strategies, how do we provide the best Total Experience for employees and customers? How do we upskill employees to be the best they can be? What are the trends shaping UCaaS and CCaaS? What are the predictions for the future of work?
Whether working remotely, in-office or hybrid, we need to create a culture of collaboration, engagement and innovation for employees and customers alike.
Please join Zoom’s Global CIO, Gary Sorrentino, for an in-depth discussion on unleashing human excellence in this new way of working.
Tuesday, October 17, 2023 / 11:30 AM - 12:00 PM EDT
Amir Hameed, SVP, WORLDWIDE SOLUTION SALES & ENGINEER, RingCentral
Doron Jaget, CIO/CTO, Slomin's Inc.
CIOs emerged as organizational superheroes post-pandemic, using digital transformation to change the way we do business. Today, they’re faced with a new set of villains and challenges to overcome. Luckily for CIOs, they get a newfound power to add to their toolbelt - AI. In this session, we will examine how pervasive AI will be to your industry, transform unified communications, contact center and beyond while also maximizing your value, increasing ROI and reducing your time to payback.
Tuesday, October 17, 2023 / 11:30 AM - 12:15 PM EDT
Wes Sylvester, VP, INDUSTRY SOLUTIONS GROUP, Cisco
Tom Gillis, SVP/GM, SECURITY BUSINESS GROUP, CISCO SYSTEMS - SECURITY
As CIOs, the list of opportunities and obligations continues to grow. Complexity is everywhere, and the thirst for frictionless experiences is increasingly crucial for IT success. What if the ideas we need are right in front of us? What if another CIO could ignite the solution for what keeps you up at night? Join Tom Gillis, SVP & General Manager, Cisco Security Business Group and Wes Sylvester, VP, Industry Solutions Group to explore how best practices and learnings from completely different industries might just give us the inspiration we need to navigate our present and define our future.
Tuesday, October 17, 2023 / 12:05 PM - 12:25 PM EDT
Eyal Novotny, SOLUTIONS ENGINEER, Cognigy.AI
How much is this GenAI project going to cost and why are we trying to build it ourselves? What does the technology actually know about our business and what happens to our data? Yes, GenAI has wowed us and everyone's excited about the possibilities for potential transformative business outcomes. But given what we think it can do now, there is more that can go wrong in a GenAI rollout than can go right – and there is no room for mistakes when it comes to customer service. What's a realistic approach for deploying GenAI and what's a good path forward for leveraging LLMs in enterprises today?
Tuesday, October 17, 2023 / 12:30 PM - 01:00 PM EDT
Michael Chiu, Distinguished VP Analyst, Gartner
The customer experience (CX) is typically additive. But another path to CX improvement is via subtraction. What can you remove from your CX to make it better? What blockers are preventing a better CX, and how can you eliminate those blockers? How do you utilize a "stop doing" list? This session explains how to effectively utilize subtraction to improve your CX.
Tuesday, October 17, 2023 / 12:30 PM - 01:15 PM EDT
Katia Ceará, Executive Partner, Gartner
Jim Finwick, Executive Partner, Gartner
State and local governments are increasing digital citizen services at an unprecedented rate. Digital government efforts often dovetail with single identity initiatives to streamline resident access to services while maintaining privacy, authentication and security. Roundtable discussions are facilitated and informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!
Tuesday, October 17, 2023 / 01:45 PM - 02:15 PM EDT
Stacy Schwartz, VP Sales, U.S. Public Sector and Education , RingCentral
Are you a government leader that is looking to make a change but not sure where to start? Learn how to switch your telephony to the cloud, make experiences that citizens actually want, and determine what new AI technology will actually have an impact in your organization.
Tuesday, October 17, 2023 / 01:45 PM - 02:15 PM EDT
Wes Sylvester, VP, INDUSTRY SOLUTIONS GROUP, Cisco
Tom Gillis, SVP/GM, SECURITY BUSINESS GROUP, CISCO SYSTEMS - SECURITY
As tech leaders, we aspire to build sophisticated systems to detect ransomware, but attacks continue to get through. As we refine our AI-based security analytics, we develop a score for the likelihood of a ransomware attack. In theory, we can trigger and initiate things like a data snapshot before one line of encrypted data is written to disk. This would in effect be an antidote to ransomware, allowing a full, seamless automated recovery. Join a discussion of these exciting concepts and see how the infrastructure plays a unique role in thwarting ransomware.
Tuesday, October 17, 2023 / 01:45 PM - 02:15 PM EDT
Mary Daniel, VP, CUSTOMER SOLUTIONS CENTER OPERATIONS, Aflac
Jayesh Patel, GVP, Product Management, Avaya Inc.
Customer Experience is radically changing with new digital channels and the eruption of AI. Technology can make operations more efficient and lower expenses by automating various interactions, but it’s important to not over digitize as the personal touch provides empathy, builds relationships and customer connections. This session explores how Aflac with the help of Avaya achieves the delicate balance between the technology and the personal touch, freeing time to deliver the human, more relational experience.
Tuesday, October 17, 2023 / 02:20 PM - 02:40 PM EDT
Tom Godden, Director of Enterprise Strategy, Amazon Web Services
Accenture, a leading professional services company, constantly innovates to improve processes and experiences for customers and employees. Recently, the Velocity team at Accenture was looking for ways to accelerate their artificial intelligence and machine learning projects. In this session, Accenture shares how they’re using Amazon CodeWhisperer to reduce development efforts by up to 30%.
Tuesday, October 17, 2023 / 02:45 PM - 03:15 PM EDT
Michelle DeClue, VP Analyst, Gartner
Digital technologies are changing the way that companies are designing and constructing their products, and customers are changing the way they use products and interact with manufacturers. This session will show manufacturing CIOs how to use Gartner's Tapestry (TPESTRE) framework to plan for the near and far future with actionable recommendations to implement now.
Tuesday, October 17, 2023 / 02:45 PM - 03:15 PM EDT
Sandeep Unni, Sr Director Analyst, Gartner
In the unrelenting pursuit of digital transformation, retailers appear to have lost sight of the ‘must have’ basics for long- term profitability. This session will examine how retailers can re-build trust and increase loyalty, and boost profitability now and in the future. They can do this by re-evaluating their core purpose and values and building differentiating customer and associate experiences backed by operational excellence.
Tuesday, October 17, 2023 / 03:45 PM - 04:15 PM EDT
Amrit Chaudhuri, PRESIDENT, PRODUCTS & MARKETS, ConvergeOne
The world revolves around elevating connected human experiences. Seamlessly blending human interaction and technology while addressing business challenges is vital. A conundrum exists between creating total connected experiences, while at the same time worrying about today’s tools, security, and infrastructure. C1 elevates technology through its global team of industry experts, engineers and solution builders — enabling and empowering our clients to expand the human experience. Learn how C1 guided several clients through complex layers of a successful deployment.
Tuesday, October 17, 2023 / 03:45 PM - 04:30 PM EDT
Healthcare organizations pivoted digital health strategies and resources to accommodate patient and employee needs in the early months of COVID-19. Many fast-tracked digital transformations, improved online portals, adopted telehealth services and added network and security controls. Now organizations are evolving. Join us for a discussion on how healthcare organizations should prioritize technology investments to address the following four trends: Rise of patient consumerism, Limitations telehealth services, Lack of preparation for digital transformation and Clinician burnout.
Tuesday, October 17, 2023 / 03:45 PM - 04:30 PM EDT
Bob Schroeder, VP Product Management, Spectrum Enterprise
Retailers find themselves in a rapidly changing marketplace, adjusting their strategies to contend with headwinds including evolving consumer behavior, the lingering impacts of COVID-19, high inflation, and rising materials and labor costs. Join us for a roundtable discussion of current and planned strategic investments retailers are making in application technologies, including: AI, automation, personalization and how retailers are innovating and evolving the modern retail experience. .
Tuesday, October 17, 2023 / 04:45 PM - 05:15 PM EDT
Don Scheibenreif, Distinguished VP Analyst, Gartner
Customer Experience evolves as customers evolve. But what forces should you pay attention to, and how do you position the IT organization to help? In this session, we'll share three trends we've been following: customer empathy, digital friction, and end-to-end customer journeys, and, how Gartner can help you address these trends in your CX function.
Wednesday, October 18, 2023 / 10:00 AM - 10:20 AM EDT
Leonardo Vieira, DIGITAL INDUSTRY DIRECTOR, Stefanini
Scott Tankersley, SMART FACTORY LARGE PROJECT LEADER, HONDA NORTH AMERICA, INC
Digital manufacturing technology has the power to transform the manufacturing industry. But alongside its many benefits, smart manufacturing also creates the challenge of complexity on the shop floor. In this session, Stefanini and Honda share how they are enhancing the performance of manufacturing personnel by placing humans at the center of the process, providing streamlined and task-specific interfaces, presenting actionable data, and introducing new, accessible technologies to improve overall performance.
Wednesday, October 18, 2023 / 10:30 AM - 11:00 AM EDT
Sandeep Unni, Sr Director Analyst, Gartner
The increasingly digitalized store is becoming "omniscient" — with the ability to weave physical and digital interactions to drive highly engaging and immersive experiences in the store. This will lead to higher customer engagement, conversion, and increased profitability. It will also fundamentally recast the store employee experience and offer a competitively differentiated digital workplace to attract frontline talent.
Wednesday, October 18, 2023 / 10:30 AM - 11:15 AM EDT
Jason Wong, Distinguished VP Analyst, Gartner
Total experience (TX) is a strategy of connecting customer experience, employee experience, user experience and multiexperience disciplines to achieve superior shared outcomes. How can you apply TX to your critical digital initiatives? What are common opportunities to explore TX? Who should be part of TX strategy work? Bring your questions, and learn from those asked by your peers, on getting started with TX.
Wednesday, October 18, 2023 / 11:30 AM - 12:00 PM EDT
Mahesh Ram, HEAD OF AI APPLICATIONS AND PRODUCTS, Zoom
AI has promised to change the way we work forever, but there are still challenges to overcome and questions to be answered.
AI solutions must be empowering, responsible and flexible. “Empowering” AI drives employee productivity gains and delivers higher-quality customer experiences. “Responsible” AI ensures that privacy, security, inclusion, trust and safety are core. “Flexible” AI gives customers choice in terms of models used.
Join Mahesh Ram, Zoom’s Head of AI Applications and Products, to learn more and to understand the impact AI will have across both employee and customer experiences.
Wednesday, October 18, 2023 / 11:30 AM - 12:15 PM EDT
Nicholas Mussallem, SVP, Head of Product, Ava Labs
Kyle Burgess, Specialist Leader, Deloitte Touche Tohmatsu
Peder Muller, CHIEF SOLUTIONS ARCHITECT, Deloitte
Discuss how blockchain technologies already deliver tangible benefits to governments worldwide. This session will share a brief overview of the transformative 'Close As You Go' initiative, which Ava Labs and Deloitte co-implemented for the Federal Emergency Management Agency (FEMA), then open up for a roundtable discussion about the challenges governments face in adopting blockchain, and areas of success seen today.
Wednesday, October 18, 2023 / 12:30 PM - 01:00 PM EDT
Michael Chiu, Distinguished VP Analyst, Gartner
This session will cover the fundamentals of customer experience, including what customer experience is, getting your organization started on it, understanding your customers, and other topics. It will explain some of the key customer experience tools like personas and customer journey maps, and will illustrate “what good looks like” for them and others.
Wednesday, October 18, 2023 / 12:30 PM - 01:15 PM EDT
Laura Craft, VP Analyst, Gartner
Jeff Cribbs, Distinguished VP Analyst, Gartner
Michael Shanler, Distinguished VP Analyst, Gartner
LLMs like ChatGPT have demonstrated surprising and significant capabilities across industries and are likely to be a standard feature of consumer and enterprise technology experiences in just a few years. Within healthcare and life sciences, LLMs’ achievements in demonstrating medical knowledge, engaging patient questions with empathy and insight, and parsing complex administrative scenarios have been remarkable. Attend this session for a conversation on early insights from this fast-moving space.
Wednesday, October 18, 2023 / 01:15 PM - 01:35 PM EDT
Peter Wulfraat, CRO, Kore.ai
Generative & Conversational AI is reshaping enterprises and the world, driving a $4+ Trillion impact across diverse applications. Enterprise leaders grapple with rapid change, seeking a roadmap for responsible deployment benefiting customers and employees. Join us to gain insights from industry experts and Kore.ai customers. Discover success stories and prepare for the next 12-24 months. In this session, you will: Stay updated on cutting-edge Generative AI trends - Prioritize high-value use cases for immediate impact - Receive a roadmap for responsible adoption of future AI innovations.
Wednesday, October 18, 2023 / 01:45 PM - 02:05 PM EDT
David Mitchell, Sr. Data Virtualization Engineer, DaVita
As a leading kidney care provider in North America, DaVita is focused on improving clinical outcomes for the 200,000 patients it serves each year. Leveraging Denodo’s Logical Data Fabric as part of a strategic initiative to reinvent the organization’s core clinical documentation system, DaVita is proactively utilizing data to identify and address key trends that can help improve a patient’s quality of life. Learn how DaVita and Denodo established a centralized data consumption layer, and insulated data consumers from underlying changes during DaVita’s multi-year data transformation journey.
Wednesday, October 18, 2023 / 03:15 PM - 03:45 PM EDT
Mark Langanki, CTO, ConvergeOne
See beyond the ordinary of Chat GPT / Generative AI. As a solution provider, we’ve cracked the code on the helpfulness of innovation, while at the same time governing it to meet the needs of the business. The amount of data is almost incomprehensible, BUT data is the new gold, and the analytics driving it can determine your success in streamlining operations and satisfying your customers and employees. Learn how C1 helps guide companies through deployments, scale, and provide financial returns.
Wednesday, October 18, 2023 / 03:15 PM - 03:45 PM EDT
Ken Cohen, SVP, CONSUMER SALES, Jk Moving Services
CK Kannan, CHIEF PRODUCT, ENGINEERING AND CUSTOMER, Talkdesk
The dawn of generative AI is driving a fundamental paradigm shift for businesses by rapidly expanding what's possible and accelerating enterprise adoption. In the contact center, generative AI can unlock the potential to automate complex customer use cases and significantly improve the quality of self-service conversations.
Join CK Kannan, Chief Product & Engineering Officer, and Ken Cohen, SVP Sales, Exec. Bus. Dev. & Rev. Growth at JK Moving to learn how they increased sales conversion rate by 26% and reduced average handle time by 14% using Talkdesk's generative AI-powered contact center.
Wednesday, October 18, 2023 / 04:15 PM - 04:35 PM EDT
Irina Guseva, Sr Director Analyst, Gartner
Digital experience platforms (DXPs) continue to be the digital foundation for any organization managing customer experiences and digital experiences. They are used to deliver a wide array of personalized and optimized digital experiences to various audiences across multiple touchpoints in the customer journey. This session details the most recent Magic Quadrant and the positioning of providers in the market.
Wednesday, October 18, 2023 / 04:15 PM - 05:00 PM EDT
Kristin Root, Sr Executive Partner, Gartner
Olivier Erhard, VP, Team Manager, Gartner
How have you transformed the store experience to meet the demands of unified commerce? Join this facilitated discussion focused on the unified commerce journey and how you and your peers have delivered technology, people and process to meet that challenge. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!
Wednesday, October 18, 2023 / 05:15 PM - 05:45 PM EDT
Kimberly Harris-Ferrante, Distinguished VP Analyst, Gartner
While CIOs rate customer experience as one of the top business priorities and goals of digital investments, strategies are not aligned with customer needs. The bar is rising quickly, and it is imperative that insurers adopt best practices in driving customer engagement to promote more customer value, secure relationships and prevent churn, and drive revenue growth. Rolling out new strategies such as dynamic engagement, panoptic personalization, behavioral modeling and prevention services are needed to fulfill this. This presentation will showcase Gartner data on what consumers want from insurers, providing recommendations on how to build channel and digital strategies to optimize client engagement.
Wednesday, October 18, 2023 / 05:15 PM - 05:45 PM EDT
Stephen Smith, VP Analyst, Gartner
Much of the discussion of digital twin of a customer is centered around leveraging them as an enterprise to benefit the enterprise's ability to create products and experiences that the enterprise believes would be either competitively powerful or helpful to a customer. This presentation explores a different approach to bring more control value directly to the customer.
Wednesday, October 18, 2023 / 06:20 PM - 06:40 PM EDT
David D'Aprile, VICE PRESIDENT, PRODUCT MARKETING, Onapsis
Gaurav Singh, SAP CYBER SECURITY MANAGER, Under Armour
In the new technological landscape, nothing is ever internal-only or running on a secure system—including SAP. Hear how using Onapsis as a customer can successfully create a Vulnerability Management Program for your SAP landscape.
In this session, we'll discuss:
- Why just doing GRC/Compliance and traditional SAP Security is not enough for your SAP landscape.
- Why, as an SAP customer, you need to look beyond and be more Cyber, specially things like Vulnerability management and threat monitoring.
- What key features you need for a solution.
Wednesday, October 18, 2023 / 06:45 PM - 07:05 PM EDT
Organizations want to harness the power of the latest AI innovations in a safe, trusted and cost-effective manner to augment their employees’ capabilities and drive tangible business outcomes. Join this session with Amelia to learn how enterprises can put both Conversational & Generative AI to work to elevate engagement, empower employees & transform operations. Session attendees will gain invaluable insights on leveraging Generative AI’s powerful capabilities within proven Conversational AI platforms takes AI from experimental to exceptional, helping businesses stay ahead of the competition.
Thursday, October 19, 2023 / 10:30 AM - 11:15 AM EDT
Jonathan Lyon, VP, Executive Partner, Gartner
Jim Griffith, VP, Executive Partner, Gartner
Healthcare providers and payers share a common goal of promoting wellness and improving the lives and health of every patient and member they serve. Join this interactive discussion to explore the potential for emerging technologies, and the promise of generative AI, to improve the total experience for our patients, members, caregivers and associates. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!
Thursday, October 19, 2023 / 11:30 AM - 12:00 PM EDT
The Business Transformation and Innovation landscapes are dynamic. Discover the critical role customer-driven strategies play in reshaping businesses. Uncover how the CIO's perspective reveals tech innovation's dual impact on efficiency and cultural change. Through real-world industry-specific use cases, see how customer-centric solutions, tech progress, and adaptable cultures intersect. We'll show you how these elements boost the bottom line and nurture forward-looking ecosystems in today's rapidly changing business environment.
Thursday, October 19, 2023 / 11:30 AM - 12:15 PM EDT
Gary Aliff, CIO AND VP OF EMPLOYEE EXPERIENCE, Zendesk
IT leaders have always been on the front lines of driving digital transformation. Many leaders have been finding success by bringing together their EX and CX strategies. Join Zendesk and your CIO peers to discuss how you are preparing for the next trends and evolutions coming that will radically change the customer and employee experience landscape.
Thursday, October 19, 2023 / 12:15 PM - 12:35 PM EDT
Raghu Ravinutala, CEO AND CO-FOUNDER, Yellow.ai
Eric Hansen, Chief Information Officer, Waste Connections
Jessica Osborn, Sr Manager, IT Support Automation, Randstad
Yellow.ai has pioneered the integration of generative AI in runtime, not just in crafting customer experience journeys, but also in real-time conversations. This innovative approach propels automation to unparalleled levels, enabling the platform to autonomously address 90-100% of customer support inquiries. In this transformed paradigm, human agents metamorphose into AI managers, meticulously refining processes and intervening only when essential. Join me and our customers to delve deep into the future of customer support-- where AI isn't just a tool, but a collaborator.
Thursday, October 19, 2023 / 02:00 PM - 02:30 PM EDT
Penny Gillespie, VP Analyst, Gartner
Executives beware: Consumer bots are on their way to fundamentally change how customers buy goods and services. Driving this veritable army of new bots is customer dissatisfaction with poor service delivered by chatbots, the accessibility of artificial intelligence devices, such as ChatGTP, and an announcement by the father of the internet, Tim Berners-Lee, that he was starting a company to make customer bots. Prepare now or be left behind.
Thursday, October 19, 2023 / 02:00 PM - 02:45 PM EDT
Sandeep Unni, Sr Director Analyst, Gartner
How can retailers create profitable unified experiences that traverse online and offline channels? Bring your questions to this interactive session where we'll discuss top practices to help retailers target front end customer processes for a unified experience, prioritize a customer-centric merchandising approach and improve collaboration to foster real-time data sharing.
Thursday, October 19, 2023 / 02:45 PM - 03:15 PM EDT
Brent Stewart, Sr Director Analyst, Gartner
Accessible products enjoy significant strategic advantage over their competitors while also reducing compliance risk. Furthermore, it's not that hard to do. And, your team already has the skills needed to do accessibility well. It's time to build an accessibility function and realize the tremendous business value of inclusion. During this session, we review 5 steps to get you there.
Monday, October 16, 2023 / 08:00 AM - 09:00 AM EDT
Lisa Reginaldi, Executive Partner, Domains, Gartner
Welcome to IT Symposium/Xpo! Join your colleagues from the US Federal Civilian Government for breakfast, discussion, and exploration of early lessons learned from ongoing zero trust implementations.
Monday, October 16, 2023 / 12:05 PM - 12:25 PM EDT
Andrew Stewart, NATIONAL SECURITY AND GOVERNMENT SENIOR, Cisco
Enhancing critical infrastructure cybersecurity requires OT operators and SecOps teams to apply the concept of security resilience. Cyber resilience is the ability to prepare for and adapt to changing threat conditions while withstanding and rapidly recovering from attacks. Applying resilient operations requires that OT and IT personnel collaborate with shared visibility to dynamically implement risk-informed security controls. Learn how with this approach, accomplishment of a government-prescribed zero trust approach that maintains alignment with industrial standards is achievable.
Monday, October 16, 2023 / 12:05 PM - 12:25 PM EDT
In this session, we explore how businesses can activate productivity for all their workers and save time and money. Join us to find out how you can improve security, streamline device management, increase productivity, and save money by letting ChromeOS simplify IT and device management.
Monday, October 16, 2023 / 12:05 PM - 12:25 PM EDT
nabeel saeed, Sr. PMM, okta
Securing Customer-facing applications requires engineering defenses that can withstand sophisticated threats while remaining nearly invisible to users.
Okta’s updated 2023 State of Secure Identity Report recaps observations and trends- from record levels of credential stuffing to AI-powered attacks to ML-based defense- for insights gained from examining billions of authentications on our platform. We hope that sharing these insights will help organizations understand the threats against customer identity and drive informed conversations around Zero trust.
Monday, October 16, 2023 / 12:05 PM - 12:25 PM EDT
With over 80% of breaches stemming from compromised login credentials, passwords have evolved from a solution to a glaring problem. In the midst of the compromised credentials crisis, eliminating passwords may seem like the obvious step, but the journey is far from straightforward. Brace yourself for a game-changing perspective with LastPass as we dissect the passwordless evolution, revealing how distinguishing between a mere 'experience' and a true 'solution' can turbocharge your transition.
Monday, October 16, 2023 / 12:30 PM - 01:00 PM EDT
Paul Furtado, VP Analyst, Gartner
Ransomware attacks have been morphing. Techniques used by the bad actors are changing. During this presentation, we will provide insight into the new tactics being used by the bad actors not only to access your environment but what they are doing with your data once exfiltrated.
Monday, October 16, 2023 / 01:20 PM - 01:40 PM EDT
Establishing the right data governance—one that lets you balance control and access—gives people within your organization trust and confidence in the data. It encourages innovation rather than restricts it because the right people can quickly find, access, and share data when they need it. In this session, learn how to structure a complete data governance strategy on AWS that supports your business initiatives and addresses the unique considerations for generative AI.
Monday, October 16, 2023 / 01:45 PM - 02:15 PM EDT
Chris Goettl, VICE PRESIDENT, PRODUCT MANAGEMENT, Ivanti
IT operations teams are seeking productivity and efficiency while security teams focus on risk management and protection. This session explores how to strike a balance between IT and security operations goals by connecting the necessary visibility and real-time understanding of your environment with intelligent automation to quickly identify, prioritize and respond to security risks all while improving the digital experiences of your employees.
Monday, October 16, 2023 / 01:45 PM - 02:15 PM EDT
Gabriel Engel, CEO, Rocket.Chat
In an era driven by data and technology, the quest for maintaining privacy and data sovereignty has become a paramount concern for individuals, businesses, and governments alike. This presentation explores the powerful intersection of open-source AI models and the imperative need for safeguarding data privacy and sovereignty. By harnessing the capabilities of these models, we can empower organizations to derive valuable insights from their data while upholding the principles of privacy and data control. Abstract
Monday, October 16, 2023 / 01:45 PM - 02:15 PM EDT
Martin Nystrom, VP OF PRODUCT SECURITY, Lumen
Today's security professionals have a never-ending task of pacing with an evolving threat ecosystem -- from a transforming ransomware space and AI-improved attacks, to the faster weaponization of zero-days and increased complexity of social engineering campaigns. Lumen's cybersecurity solutions and teammates are working overtime to protect organizations including driving insights into the threat landscape through Threat Intelligence. Hear from Black Lotus Labs, Lumen’s threat research arm, about the latest threat research from the team and what this means for focused defensive strategies.
Monday, October 16, 2023 / 01:45 PM - 02:15 PM EDT
Sanjit Ganguli, FIELD CTO, VP, TRANSFORMATION STRATEGY, Zscaler
The growing accessibility of AI empowers businesses as well as cybercriminals, increasing both opportunities and risks. IT leaders must develop strategies that allow the business to thrive while also controlling data privacy and stopping increasingly advanced (and damaging) cyberattacks.
Join us to learn about:
The growing AI threat landscape (as seen through the lens of 300B daily transactions across the Zscaler cloud)
Zero trust-based security strategies to minimize the attack surface and stop compromise, lateral movement, and data loss
How to gain holistic visibility into your risk posture
Monday, October 16, 2023 / 01:45 PM - 02:15 PM EDT
Nicole Eagan, Chief Strategy Officer, Darktrace
Generative AI is proving to increase productivity and augment humans in new ways. To seize these opportunities, organizations must be aware of and manage its risks. That includes understanding how generative AI has changed the threat landscape and the security concerns that come with it – access control, cyber risk and compliance, data privacy, governance, and security. In this session, learn how applying Self-Learning AI across your organization’s digital environment will help your security team prevent, detect, respond, and heal from incidents, including those augmented by generative AI.
Monday, October 16, 2023 / 01:45 PM - 02:15 PM EDT
Alex Bauer, CHROME BROWSER CUSTOMER ENGINEER, Google Chrome Enterprise
As more work is done on the web, the browser has become both a productivity tool and a critical security layer.
To protect users and data, IT and security teams must consider the browser a strategic asset and implement comprehensive browser security measures. In this session, we will talk through the components of a secure enterprise browser, such as built-in security, data loss protection, customizable policy management, and the flexibility to integrate the browser with your security solution provider of choice.
Monday, October 16, 2023 / 02:45 PM - 03:15 PM EDT
John Watts, VP Analyst, Gartner
“Top trends” highlight shifts in the security ecosystem that aren't widely recognized, but have potential for disruption. This session will describe the significant trends in risk management and how organizations are taking advantage. Key issues include technological improvements in the security capability landscape; trends in creating a high-performing security organization; and long-term trends that will influence security strategy.
Monday, October 16, 2023 / 02:45 PM - 04:15 PM EDT
Paul Furtado, VP Analyst, Gartner
Guru Rao, Sr Executive Partner, Gartner
This workshop will help you prepare a midsize guide to starting a formal cybersecurity program. This session is tailored for midsize organizations that are starting or have nascent security programs. This workshop will provide you with a framework to develop a structured security program within your enterprise. This session is interactive and will feature group discussions and exercises.
Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT
High-profile vulnerabilities and ransomware attacks have forced cybersecurity to occupy governments’ mindshare, and how they respond to these challenges can have an outsized impact on the market. Cisco SVP and Chief Government Strategy Officer Jeff Campbell and VP of Information Security Russell Smoak explore how regulations, funding, and national security are shaping the digital landscape and influencing organizations’ digital defenses. Join them to better understand the interplay between policy and cyber resilience, and how it impacts businesses, individuals, and society.
Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT
Kirstin Meyerhoeffer, PRODUCT MARKETING MANAGER, Salesforce
Susan Emerson, SVP PRODUCT MANAGEMENT, TABLEAU FROM SALESFORCE
Put yourself in the driver seat of the AI revolution and experience the next generation of analytics, powered by connected data and trusted AI, to truly democratize data for better business decisions.
Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT
Tom Malta, Senior Principal, Industries, Okta
Join the Okta Product team to gain valuable insights on how your organization can better protect all sorts of sensitive customer transactions and scenarios from fraud. Explore Okta Highly Regulated Identity, our new Financial Grade Identity™ solution on the Okta Customer Identity Cloud. This added layer, built on financial industry standards and regulations such as FAPI, FDX, UK Open Banking, and PSD2, sets a new standard for security, privacy, and user experience.
Monday, October 16, 2023 / 03:45 PM - 04:30 PM EDT
Audra Streetman, SECURITY STRATEGIST, Splunk
With the rapid growth in technology advancements and security threats, organizations are embarking on transformation journeys to remain competitive and improve experiences. Join CIOs and technology leaders at this roundtable session where we will dive into the impact of business and digital transformation, and how implementing a plan for resilience will help ensure digital systems are secure, reliable, and adaptable. Speakers will exchange ideas and views on the opportunities and threats of Artificial Intelligence, how to balance innovation with data protection, and sustainable transformation.
Monday, October 16, 2023 / 03:45 PM - 04:30 PM EDT
David Faraone, SENIOR CONSULTING DIRECTOR, Palo Alto Networks
As the cybersecurity risk landscape continues to evolve, so do the regulations governing the disclosures of publicly traded companies. The SEC has released new and comprehensive requirements to address the escalating cyber threats that IT leadership and their organizations face due to criminals’ ability to monetize cybersecurity incidents via evolving attack techniques. Join our roundtable discussion with Unit 42 proactive consulting leaders to take a deep dive into the key aspects of the new SEC cybersecurity rules and their connection to the surge in cybersecurity attacks.
Monday, October 16, 2023 / 04:30 PM - 04:50 PM EDT
As enterprises increase digital infrastructure and harness data and AI models to connect with customers and expand business opportunities, the sheer size and distribution of data is increasing exponentially. New strategies on how and where to store this data, access this data in real time and protect as well as monetize this data require new approaches to your network and edge fabric to support the hybrid needs of your business. Lumen will highlight how new network, edge and security capabilities need to be the centerpiece of your data gravity architecture.
Monday, October 16, 2023 / 04:30 PM - 04:50 PM EDT
Michael Leland, CHIEF CYBERSECURITY EVANGELIST, SentinelOne
Artificial Intelligence is a pervasive part of our lives today and cybersecurity teams and adversaries alike have learned to harness its speed and power. With machine learning becoming one of the most important tools of defense, leaders must balance the overwhelming speed and convenience of AI with the need for measured interactions with the human element.
Join this session to learn:
* What these trends mean for the hands-on practitioner
* When velocity of innovation outpaces the capabilities of human intellect
* The role of automation in the effective practice of securing our digital world
Monday, October 16, 2023 / 04:30 PM - 04:50 PM EDT
Each year the Verizon Data Breach Investigations Report brings data-driven insights to the information security community. This year is no different, informed by over 5000 breaches, the DBIR provides in-depth analysis of the landscape faced by public and private sector alike. Come hear about the key findings hidden in plain sight in the DBIR this year and how you can use them to build a better, data-driven security program!
Monday, October 16, 2023 / 06:20 PM - 06:40 PM EDT
Venu Shastri, DIRECTOR OF PRODUCT MARKETING, CrowdStrike
The Cyber threat landscape is continuously evolving and IT/security teams are always looking for ways to achieve better security outcomes at lower costs. Join us to learn about the business value of consolidating into a unified, cybersecurity platform covering endpoints, identity, cloud workloads and data powered with world-class threat intel to stop breaches. You will also learn about recent cutting edge innovations with Charlotte AI in the CrowdStrike platform that enables organizations to scale their security teams and get better security outcomes while lowering costs.
Monday, October 16, 2023 / 06:45 PM - 07:05 PM EDT
Mark Tierney, Chief Technology Officer - SEI Sphere, SEI
Jerry Zepp, CYBERSECURITY STRATEGIST, SEI
Today’s cyber warfare is an evolution of signals intelligence (SIGINT) to a new medium. Like all communication in nature, and SIGINT in history, prosecuting the operational fails of bad actors in cyberspace leads to similar wins. Track the wolf, find the pack.
We’ll show how you can build a forward-thinking SecOps strategy on this central principle. By anchoring on leading indicators in concert with the adversary instead of trailing ones behind them, we reposition the field as an ever-changing chess game—not whack-a-mole. The future of cyber risk management lies in a fiduciary-like approach.
Tuesday, October 17, 2023 / 10:00 AM - 10:20 AM EDT
Risk of data loss and operational disruption can stem from more than the ransomware in news headlines. Witness a live hacking demonstration of a common-looking USB device and learn about physical and digital methods of control to minimize data exfiltration.
Tuesday, October 17, 2023 / 10:30 AM - 11:00 AM EDT
Fadeen Davis, Sr Principal Analyst, Gartner
CISOs are key enablers of digital business and are accountable for helping the enterprise balance the associated risks and benefits. This leadership vision will help CIOs and CISOs plan for 2023 and 2024, and in presentations to leadership, peers and teams.
Tuesday, October 17, 2023 / 10:30 AM - 12:00 PM EDT
Chuck Price, Executive Partner, Gartner
Marty Schlacter, Executive Partner, Gartner
Our popular "Life of a Cyber Criminal" experience is back with updated content. Designed for senior leaders, board members and business stakeholders, this "gamified" Cybersecurity experience is designed to demonstrate attack vectors and their potential business impacts with real-world scenarios. The experience will help leaders prioritize key actions/investments to secure their own enterprises.
Tuesday, October 17, 2023 / 11:30 AM - 12:00 PM EDT
Christina Montgomery, Vice President and Chief Privacy & Trust Officer, IBM
AI for business needs to be built to last. That means the right data to power your applications, the right AI to fine tune for your business needs, and the right governance structure that manages your AI's lifecycle. To manage risk and reputation, ensure data integrity and compliance, organizations need to operationalize their AI governance so that they are able to direct, manage, and monitor their AI activities using software and automation. Learn how organizations are building AI-driven solutions that help earn consumer trust with governance that is built into the solution’s core.
Tuesday, October 17, 2023 / 11:30 AM - 12:00 PM EDT
Jeff Blanchard, VICE PRESIDENT, SOLUTION ENGINEERING, Salesforce
Marla Hay, Vice President, Product Management, Salesforce
Sanjay Shahani, SVP, Enterprise Engineering, Okta, Inc.
Learn how to build and extend your business with a supercharged CRM strategy leveraging AI, a consolidated view of your data, and industry-leading security tools. Hear how trailblazing customers use the latest Salesforce Platform, Data Cloud and MuleSoft innovations to build next-generation IT environments.
Tuesday, October 17, 2023 / 11:30 AM - 12:15 PM EDT
Wes Sylvester, VP, INDUSTRY SOLUTIONS GROUP, Cisco
Tom Gillis, SVP/GM, SECURITY BUSINESS GROUP, CISCO SYSTEMS - SECURITY
As CIOs, the list of opportunities and obligations continues to grow. Complexity is everywhere, and the thirst for frictionless experiences is increasingly crucial for IT success. What if the ideas we need are right in front of us? What if another CIO could ignite the solution for what keeps you up at night? Join Tom Gillis, SVP & General Manager, Cisco Security Business Group and Wes Sylvester, VP, Industry Solutions Group to explore how best practices and learnings from completely different industries might just give us the inspiration we need to navigate our present and define our future.
Tuesday, October 17, 2023 / 11:30 AM - 12:15 PM EDT
John Murphy, GLOBAL FIELD CHIEF SECUTITY OFFICER/CISO, Rubrik
Is your data secure? Is your organization ready to respond to a ransomware attack? How would your brand be impacted if your data was unavailable for days, weeks, or months? Despite huge investments in infrastructure security, it is clear that attacks are still getting through, and data remains vulnerable. Join your fellow leaders for an interactive discussion that explores the current threat landscape and the capabilities that are needed to secure your data, monitor data risk, and quickly recover your data wherever it lives.
Tuesday, October 17, 2023 / 12:05 PM - 12:25 PM EDT
Aankur Bhatia, Chief Data Scientist, Master Inventor, AI CoC, IBM Security , IBM
In a recent IBV study, IBM found that 93% of executives are considering adopting AI as a security tool. With the help of AI, your organization can grow its productivity in two ways. Technologically, AI tools can accelerate threat detection and response. But AI can also empower analysts, reducing the human bottleneck in security. Explore how AI can drive productivity for your business.
Tuesday, October 17, 2023 / 01:15 PM - 01:35 PM EDT
Perry Carpenter, CHIEF EVANGELIST AND STRATEGY OFFICER, KnowBe4, Inc.
Security Awareness" is a slippery topic for a lot of people. It's a well-known phrase -- and, let's face it, it's a phrase that can be very misleading. Just because someone is aware doesn’t mean they will care. And even motivated and engaged employees still make mistakes. So, what’s the way forward?
In this session, Perry Carpenter outlines the art and science of secure behavior and will give practical tips for shaping behavior, shifting culture, and ultimately, driving down human risk in your organization.
Tuesday, October 17, 2023 / 01:15 PM - 01:35 PM EDT
Alex Bauer, CHROME BROWSER CUSTOMER ENGINEER, Google Chrome Enterprise
According to Gartner, “By 2030, enterprise browsers will be the core platform for delivering workforce productivity and security software on managed and unmanaged devices for a seamless hybrid work experience.” With the workforce being more mobile and distributed than ever before, the browser is playing an increasingly important role in an enterprise’s business strategy. In this session, learn about the must-have browser features that meet both your IT and security teams’ needs.
Tuesday, October 17, 2023 / 01:15 PM - 01:35 PM EDT
Andrew Senko, Director of Sales Engineering, Axonius
Ronnie Munn, Deputy CISO, Galway Holdings
Bruce Beam, CISO, Galway Holdings
New research from Axonius has found IT and cyber security teams have less time, less budget, and fewer people to work with compared to a year ago — which is leading to more burnout and risk. Join us as we share key research findings that show the impact of the economic downturn on resource allocation within IT and security teams. We'll explore where practitioners are most optimistic about artificial intelligence and automation and examine the role of cybersecurity asset management in helping practitioners optimize for cost and time.
Tuesday, October 17, 2023 / 01:45 PM - 02:15 PM EDT
Tony Ureche, DIRECTOR OF PRODUCT MANAGEMENT, Google Chrome Enterprise
Anytime/anywhere productivity isn’t just possible, it’s popular and growing thanks to shifting social norms and cloud-first business strategies. The catch is, these ways of working come with more vulnerabilities and risks than ever before.
In many organizations, security hasn’t yet caught up to the aggressively-paced change in working styles. In this presentation, learn how Chrome Enterprise is evolving to provide new levels of proactive protection that compliment today’s need for flexibility. It’s a look at where security is heading, and where every business should be.
Tuesday, October 17, 2023 / 01:45 PM - 02:15 PM EDT
Wes Sylvester, VP, INDUSTRY SOLUTIONS GROUP, Cisco
Tom Gillis, SVP/GM, SECURITY BUSINESS GROUP, CISCO SYSTEMS - SECURITY
As tech leaders, we aspire to build sophisticated systems to detect ransomware, but attacks continue to get through. As we refine our AI-based security analytics, we develop a score for the likelihood of a ransomware attack. In theory, we can trigger and initiate things like a data snapshot before one line of encrypted data is written to disk. This would in effect be an antidote to ransomware, allowing a full, seamless automated recovery. Join a discussion of these exciting concepts and see how the infrastructure plays a unique role in thwarting ransomware.
Tuesday, October 17, 2023 / 01:45 PM - 02:15 PM EDT
Ray Harishankar, IBM FELLOW IBM QUANTUM, IBM CORPORATE - RESEARCH
In 2023, the average cost of a data breach climbed 15.3% to $4.45 million. As the digital economy evolves, this figure is expected to scale more rapidly, increasing the urgency for organizations to modernize their cybersecurity and build agility into their vulnerability management. Security AI and automation safeguard data cost-effectively, but quantum computers will be able to break some of the most widely used security protocols in the world. Learn how organizations are using quantum-safe technology today to plan for a quantum-safe future.
Tuesday, October 17, 2023 / 01:45 PM - 02:15 PM EDT
Reverse shell methods can be easily used by hackers to infiltrate an organization. Join ThreatLocker CEO Danny Jenkins for a live hacking demonstration of a "connect-back" and discussion on methods of control to minimize data exfiltration.
Tuesday, October 17, 2023 / 02:20 PM - 02:40 PM EDT
Anil Bhandari, Chief Mentor, ARCON
-Build Resilience in your Technology Risk Framework
-AI Shapes Future, Cloud + Edge Computing is the next frontier, why is risk management manual
-Visualise and Enable Board Discussions on Technology Risk
-Help Unlock Budgets, they matter
Tuesday, October 17, 2023 / 02:20 PM - 02:40 PM EDT
The U.S. Securities and Exchange Commission (SEC) recently voted to adopt new cybersecurity requirements for publicly traded companies, creating new obligations for companies to report material cybersecurity incidents and disclose critical information about their cybersecurity programs.
How can technology leaders effectively tell their company’s cybersecurity story? What do investors want — and need — to know about cybersecurity?
This session will help attendees understand the new requirements and highlight effective cybersecurity disclosures using real-world examples.
Tuesday, October 17, 2023 / 02:45 PM - 03:30 PM EDT
Paul Proctor, Distinguished VP Analyst, Gartner
Defending yourself after a breach is a benefit of making the right investments now to ensure that you are defensible against the uncertainties and within the expectations of your stakeholders. Bring your questions on your security investment strategy to this interactive session, and learn from those posed by your peers as we explore planning consistent, adequate, reasonable, and effective security for your organization.
Tuesday, October 17, 2023 / 03:45 PM - 04:15 PM EDT
Ryan Hooley, SR. DIRECTOR ENTERPRISE ARCHITECTURE, Baptist Health System
Jakob Dalsgaard, CHIEF OF STAFF FOR ENGINEERING, Keepit
Join Keepit and guest speaker Ryan Hooley, Sr Director of Enterprise Architecture from Baptist Health. Learn how healthcare compliance affects backup and recovery requirements, and get insights into what data security and sovereignty issues must be addressed when migrating from on-prem to cloud. Gain insights into Baptist Health's collaboration with Keepit's cloud-native solution while navigating this landscape, ensuring patient data protection. Don't miss this opportunity to delve into the future of healthcare compliance through digital transformation.
Tuesday, October 17, 2023 / 03:45 PM - 04:15 PM EDT
Dr Greg Heon, SR DIRECTOR OF PRODUCT MANAGEMENT, Palo Alto Networks
Artificial Intelligence is revolutionizing businesses and organizations at an unprecedented rate. The opportunity that AI is demonstrating to drive efficiency and technological innovation is infinite. At Palo Alto Networks, we have been transforming AI-powered potential into AI-powered protection for nearly a decade. Join us to explore the future of cybersecurity and learn how AI and ML are not only a differentiator in our products, but help you drive tangible benefits to prepare your organization for the AI era.
Tuesday, October 17, 2023 / 04:20 PM - 04:40 PM EDT
J'Yah Marshall, TECHNICAL PRODUCT MARKETING MANAGER, ReliaQuest
Improving security operations requires a more holistic approach. Streamlining threat detection, investigation, and response is a good start in managing risk, but also important are using threat intelligence and digital risk protection, resolving suspect employee-submitted emails via the abuse mailbox, and measuring your program to communicate better with stakeholders. Additionally, automation of routine tasks and incident response procedures frees time for higher priorities. This session provides a roadmap to achieving efficient and effective detection and response to security incidents.
Tuesday, October 17, 2023 / 04:45 PM - 05:15 PM EDT
Paul Proctor, Distinguished VP Analyst, Gartner
The top cybersecurity ask from boards is for peer comparison data. The metrics establish a baseline for peer comparison that is useful for guiding cybersecurity investments. Gartner is benchmarking protection-level outcomes that create a foundation for effective collaboration with boards of directors, CIOs and CFOs. See early insights from the first-generation benchmark and get a preview of the second generation.
Tuesday, October 17, 2023 / 05:25 PM - 05:45 PM EDT
As public cloud continues to gain momentum, the gap broadens between operating traditional networks and cloud networks. Organizations today grapple with limited visibility, numerous design patterns, and a sprawling B2B landscape. In this session, learn how one global enterprise leveraged Cloud Network as-a-Service (CNaaS) to drive firewall consolidation and scale while simultaneously facilitating a data center exit strategy.
Tuesday, October 17, 2023 / 05:50 PM - 06:10 PM EDT
Richard Bird, CHIEF SECURITY OFFICER, Traceable.ai
The dynamic role of APIs in modern enterprises is undeniable, yet the security ramifications are often underestimated. 60% of organizations have suffered an API-related breach in the past 2 yrs, w/ 74% enduring at least 3 such breaches. A contributing factor to this heightened vulnerability is API sprawl.
Attend this session to gain:
-A comprehensive understanding of the latest trends & vulnerabilities surrounding API security
-Tactical solutions to address & counteract the widespread issue of API sprawl
-Guidance on fortifying API defenses in alignment w/ digital transformation strategies
Wednesday, October 18, 2023 / 10:30 AM - 11:00 AM EDT
Craig Porter, Director Analyst, Gartner
Every year, Gartner produces impactful predictions across all practices. This presentation will compile the top predictions prepared by our cybersecurity experts. Security and risk management leaders should monitor these trends to be successful in the digital era, especially as most recognize that global change could potentially be one crisis away.
Wednesday, October 18, 2023 / 10:30 AM - 11:00 AM EDT
Richard Bartley, VP Analyst, Gartner
Cloud security remains a top priority. This session summarizes the problems, processes, and emerging and evolving product types to address three key issues:
What are the unique risks associated with public cloud service providers, and how can they be controlled?
What are the unique security challenges of IaaS and PaaS and how can they be mitigated?
What are the unique control challenges of SaaS and how can they be addressed?
Wednesday, October 18, 2023 / 10:30 AM - 11:15 AM EDT
Albert Gauthier, Sr Director Analyst, Gartner
This session will help clients with current challenges in identity management and governance. Managing multicloud, hybrid IAM architectures with multi factor authentication (MFA), zero trust and single sign-on (SSO) while maintaining homogenous privilege accounts and role based access controls will be discussed.
Wednesday, October 18, 2023 / 10:30 AM - 12:00 PM EDT
Murry Carter, Executive Partner, Gartner
Barry Caplin, Sr Executive Partner, Domains, Gartner
Our popular "Life of a Cyber Criminal" experience is back with updated content. Designed for senior leaders, board members and business stakeholders, this "gamified" Cybersecurity experience is designed to demonstrate attack vectors and their potential business impacts with real-world scenarios. The experience will help leaders prioritize key actions/investments to secure their own enterprises.
Wednesday, October 18, 2023 / 11:30 AM - 12:00 PM EDT
Andrew Dugan, EVP and CTO at Lumen, busts the myths of Network as a Service (NaaS), a disruptive technology that changes how network functionality is delivered and consumed. He explains the key features and benefits of true NaaS offerings, such as self-service, dynamic scaling and consumption-based billing, and how they differ from traditional network services. He also dispels the misconception that NaaS is nothing more than a managed service, a pricing scheme or a small business solution, and shows how it can scale to meet the needs of large enterprises with complex network infrastructures.
Wednesday, October 18, 2023 / 11:30 AM - 12:00 PM EDT
Tom Malta, Senior Principal, Industries, Okta
The State of Zero Trust Security 2023 gathers together the thoughts of over 800 global IT and Security decision-makers. From media to retail, few industries and segments have been left unturned. We’ve seen Zero Trust shift from a plan of action to business as usual, with 61% of organizations having already deployed a Zero Trust initiative, up from 24% in 2021. That’s not the only significant change seen, as strong Identity Management has been prioritized as mission critical for 51% of organizations' Zero Trust strategy, up from 27% in 2022. Join to hear the top findings from this year’s report
Wednesday, October 18, 2023 / 11:30 AM - 12:00 PM EDT
Jherome Deguzman, SOLUTIONS ENGINEERING MANAGER, ThreatLocker
Risk of data loss and operational disruption can stem from more than the ransomware in news headlines. Join for a live hacking demonstration of a common-looking USB device and discussion on physical and digital methods of control to minimize data exfiltration.
Wednesday, October 18, 2023 / 12:05 PM - 12:25 PM EDT
Doug Peete, CHIEF PRODUCT OFFICER, EVERBRIDGE
A change is committed, makes its way through your automated testing processes, and is approved and released into production. All of a sudden, there are reports of internal systems not working and your monitoring tools go haywire with alerts reporting service degradations and interruptions with systems that shouldn't have been impacted by this change. What in the world is happening?
Join us for a discussion on how Everbridge can help you identify each unique disruption, assemble the right response team, and quickly deliver insights to accelerate the resolution and minimize the blast radius.
Wednesday, October 18, 2023 / 12:05 PM - 12:25 PM EDT
Aidan Collins, HEAD OF ENTERPRISE BUSINESS, Hyperproof
Jeremiah Kung, GLOBAL HEAD OF INFORMATION SECURITY, AppLovin
Security and development teams must work together to build secure and compliant technology, and competing goals between teams can make collaboration frustrating for both sides. Join AppLovin’s Jeremiah Kung and Hyperpoof’s Aidan Collins as they discuss best practices for developing products with cybersecurity and risk management infused from the start. They’ll highlight best practices for collaborating across teams to build scalable, compliant solutions and how to foster a culture of security across your organization.
Wednesday, October 18, 2023 / 12:30 PM - 01:00 PM EDT
John Watts, VP Analyst, Gartner
Zero trust is a popular buzzword in the cybersecurity industry, but this is a confusing and misleading term. This presentation demystifies the concept and makes it relatable for everyone. Attendees will understand the origin of zero trust, get answers to some frequently asked questions by Gartner clients and understand how zero trust benefits them.
Wednesday, October 18, 2023 / 12:30 PM - 01:15 PM EDT
Kip Peters, Executive Partner, Domains, Gartner
Glenn Schoonover, Leadership Partner, Gartner
We know that the next cyber event is always just around the corner. You can join your peers in K-12 to talk about the actions you are taking to be prepared for the next incident. Roundtable discussions are facilitated and informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!
Wednesday, October 18, 2023 / 01:15 PM - 01:35 PM EDT
Gerry Plaza, FIELD CTO, Netskope
We live in a world where everything is hybrid. The blend between personal, corporate, private & public is ever-changing and presents us with new challenges. This has increased and complicated the attack surface; the pressure to converge tools and do “more with less” is at peak levels. We must meet this watershed moment with the right team, plans, and technology.
Learn how to build an effective plan for change without adding to the chaos, what consolidation approaches save money without sacrificing security, and use cases that deliver immediate value & efficiency while improving user experience
Wednesday, October 18, 2023 / 01:45 PM - 02:05 PM EDT
Natascha Guerrero, SR. PRODUCT MARKETING MANAGER, OwnBackup
Rich Rose, Director of Solution Engineering, Ownbackup.com
In an uncertain economy, driving innovation, minimizing risk, and performing to plan are essential. Failure to protect your data can put business continuity, compliance, brand, performance, and your organization’s future at risk.
In this session, learn where SaaS vendors' responsibilities to protect data end, and where yours begin. Discover why mission-critical data in applications like Salesforce, ServiceNow, and Microsoft Dynamics, must be protected with proactive initiatives like backing-up, archiving, and security posture management, to ensure a strong foundation for digital transformation
Wednesday, October 18, 2023 / 02:15 PM - 03:00 PM EDT
Lisa Reginaldi, Executive Partner, Domains, Gartner
Marty Schlacter, Executive Partner, Gartner
Zero trust is the biggest transformation in cybersecurity in the federal govt. in decades, but it can be challenging for CIOs, CTOs, CISOs and their staff since it requires “unlearning” 25 years of cybersecurity architecture, philosophies and practices. Join this facilitated discussion and share your zero-trust journey. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers.
Wednesday, October 18, 2023 / 02:15 PM - 03:45 PM EDT
Murry Carter, Executive Partner, Gartner
Barry Caplin, Sr Executive Partner, Domains, Gartner
Our popular "Life of a Cyber Criminal" experience is back with updated content. Designed for senior leaders, board members and business stakeholders, this "gamified" Cybersecurity experience is designed to demonstrate attack vectors and their potential business impacts with real-world scenarios. The experience will help leaders prioritize key actions/investments to secure their own enterprises.
Wednesday, October 18, 2023 / 03:15 PM - 03:45 PM EDT
The plethora of security vendors operating in the increasingly expanding marketplace can be overwhelming. With so many options, it's easy to be distracted with the latest, greatest, shiny tool. Join Danny Jenkins for a deep dive into the purpose of cybersecurity and how you can use that to your operational advantage today to serve you well into the future.
Wednesday, October 18, 2023 / 04:15 PM - 04:45 PM EDT
Leigh McMullen, Distinguished VP Analyst, Gartner
GenerativeAI is already changing things faster than most enterprises can keep up. While nobody can credibly predict a future evolving this quickly, Gartner's leading experts have developed four Scenarios that every CIO needs on their radar in regard to Generative AI, Cybersecurity and Digital Risk.
Wednesday, October 18, 2023 / 05:55 PM - 06:15 PM EDT
Rich Dandliker, CHIEF STRATEGIST, VEZA
Securing your data is increasingly becoming a key concern not just for CISOs, but CIOs as well. However, the scale and architecture of modern data and SaaS environments have made it nearly impossible to operationalize the Principle of Least Privilege, core to any viable compliance and security program. Transformative new solutions based on the “permissions graph” are emerging to allow comprehensive visibility and a next-gen governance approach to data access.
Wednesday, October 18, 2023 / 06:20 PM - 06:40 PM EDT
Andrew Beagley, CHIEF RISK OFFICER, OptimEyes
A panel of three Fortune 500 CIOs will discuss the opportunity to redefine cyber and IT risk management, implement digital transformation, drive business success with effective risk decision-making.
CIOs carry significant risk in today’s operational and technology landscape, where minimizing or predicting the impact of risk can be challenging. Automated data ingestion and on-demand characterization of cyber and IT risk using AI/ML-driven risk modeling provides a CIO with a better understanding of potential risk exposure across an organization and leads to more informed decision making.
Wednesday, October 18, 2023 / 06:20 PM - 06:40 PM EDT
David D'Aprile, VICE PRESIDENT, PRODUCT MARKETING, Onapsis
Gaurav Singh, SAP CYBER SECURITY MANAGER, Under Armour
In the new technological landscape, nothing is ever internal-only or running on a secure system—including SAP. Hear how using Onapsis as a customer can successfully create a Vulnerability Management Program for your SAP landscape.
In this session, we'll discuss:
- Why just doing GRC/Compliance and traditional SAP Security is not enough for your SAP landscape.
- Why, as an SAP customer, you need to look beyond and be more Cyber, specially things like Vulnerability management and threat monitoring.
- What key features you need for a solution.
Thursday, October 19, 2023 / 10:30 AM - 10:50 AM EDT
John Watts, VP Analyst, Gartner
Gartner's Magic Quadrant for Security Service Edge (SSE) covers the cloud-delivered security services for securing the web, cloud services and private applications. This session will cover how to consider solutions and vendors in this market.
Thursday, October 19, 2023 / 10:30 AM - 11:00 AM EDT
Avivah Litan, Distinguished VP Analyst, Gartner
The pervasive adoption of ChatGPT woke us up to the urgent need to tackle AI risks and security head-on.
AI compromises — whether benign or malicious — lead to organizational harm and losses, such as theft of intellectual property, or compromise of sensitive data. Gartner presents a framework for managing AI trust, risk and security, including new processes and tools required to mitigate potential harm.
Thursday, October 19, 2023 / 10:30 AM - 12:00 PM EDT
Chuck Price, Executive Partner, Gartner
Marty Schlacter, Executive Partner, Gartner
Our popular "Life of a Cyber Criminal" experience is back with updated content. Designed for senior leaders, board members and business stakeholders, this "gamified" Cybersecurity experience is designed to demonstrate attack vectors and their potential business impacts with real-world scenarios. The experience will help leaders prioritize key actions/investments to secure their own enterprises.
Thursday, October 19, 2023 / 11:30 AM - 12:00 PM EDT
Suha Can, CISO, Grammarly
Generative AI brings unprecedented opportunities to boost business performance and productivity—but also new security and privacy threats. Businesses are at risk whether they’re adopting the technology or not, with employees widely admitting to unauthorized use. Grammarly CISO Suha Can will discuss how CIOs can quickly adapt to this evolving threat. He’ll share a framework based on Grammarly’s experience developing and implementing its own generative AI product to guide how IT leaders can safely select and deploy generative AI tools to maximize their historic impact—and minimize their risks.
Thursday, October 19, 2023 / 11:30 AM - 12:15 PM EDT
Scott Stevens, Field CTO, AMD Pensando
Application security is increasingly seen as a board-level issue for many businesses today and while north-south security is a well understood problem, many IT departments are struggling to implement East-West security in a simple, efficient manner. Join us for this interactive session where we will discuss common security issues with todays network architectures, in addition to new approaches to simplify segmentation of the data center network architecture to provide hyper-scale class technology and performance that is unparalleled.
Thursday, October 19, 2023 / 02:00 PM - 02:30 PM EDT
Alex Michaels, Sr Principal Analyst, Gartner
Workforce retention and talent hiring is the second top strategic initiative for the board of directors. As finding and retaining the right cybersecurity talent is currently at the forefront for CIOs and their peers, it is imperative they learn the proven progressive tactics to improve their partnership with security, HR and other business leaders.
Monday, October 16, 2023 / 11:30 AM - 11:50 AM EDT
Mark Beyer, Distinguished VP Analyst, Gartner
Market trends around data integration tools enable organizations to access, integrate, transform, process and move data spanning various endpoints and across any infrastructure. It allows organizations to support various use cases, including data engineering, cloud data integration, operational data integration and data fabric.
Monday, October 16, 2023 / 12:05 PM - 12:25 PM EDT
nabeel saeed, Sr. PMM, okta
Securing Customer-facing applications requires engineering defenses that can withstand sophisticated threats while remaining nearly invisible to users.
Okta’s updated 2023 State of Secure Identity Report recaps observations and trends- from record levels of credential stuffing to AI-powered attacks to ML-based defense- for insights gained from examining billions of authentications on our platform. We hope that sharing these insights will help organizations understand the threats against customer identity and drive informed conversations around Zero trust.
Monday, October 16, 2023 / 12:30 PM - 01:15 PM EDT
Albert Gauthier, Sr Director Analyst, Gartner
Bring your questions to this interactive session, and learn from those posed by your peers, as we discuss common challenges with building a data-driven culture, including availability of skilled employees, complexity of analytics tools, failure to identify quantifiable benefits and an inability to "think big."
Monday, October 16, 2023 / 01:20 PM - 01:40 PM EDT
Establishing the right data governance—one that lets you balance control and access—gives people within your organization trust and confidence in the data. It encourages innovation rather than restricts it because the right people can quickly find, access, and share data when they need it. In this session, learn how to structure a complete data governance strategy on AWS that supports your business initiatives and addresses the unique considerations for generative AI.
Monday, October 16, 2023 / 02:45 PM - 03:15 PM EDT
Rita Sallam, Distinguished VP Analyst, Gartner
Meet the updated and improved "D&A Strategy and Operating Model" (DASOM). It is tried and tested, and now includes the most recent insights from thousands of client interactions, such as what a modern D&A strategy looks like, and how you can make sure the strategy leads to tangible and measurable business outcomes.
Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT
Generative AI is increasingly a point of focus globally. When done right, your data can be your differentiator in delivering generative AI applications that meet your specific business and customer needs. Leaders play a critical role in enabling this innovation by removing blockers, including siloed data, outdated governance, skilling, and legacy operating models. In this session, Miriam McLemore, AWS Enterprise Strategist and former Corporate CIO of The Coca-Cola Company, discusses strategies that help leaders maximize the value of generative AI by starting with the right data foundations.
Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT
Brendan Grady, GENERAL MANAGER, ANALYTICS BUSINESS UNIT, Qlik
Diving into the AI frenzy? You may be risking a wild detour – but standing still is not an option. While few organizations are prepared to support AI, the value of getting it right is transformational. Join us to understand how to avoid missteps – so you can dive-in, with confidence.
Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT
Deb Ermiger, VICE PRESIDENT, DIGITAL ENGAGEMENT, Aflac
Aflac's employee experience platform has become a pivotal part of their employees’ daily work life. With innovation at the core of everything they do, Aflac leads with a data-driven approach to ensure the user experience is of the highest standard. Join this session as Aflac’s Vice President of Digital Engagement explains lessons learned along the way as their Fortune 500 company put the focus on UX by utilizing data-driven insights to optimize their platform.
Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT
Kirstin Meyerhoeffer, PRODUCT MARKETING MANAGER, Salesforce
Susan Emerson, SVP PRODUCT MANAGEMENT, TABLEAU FROM SALESFORCE
Put yourself in the driver seat of the AI revolution and experience the next generation of analytics, powered by connected data and trusted AI, to truly democratize data for better business decisions.
Monday, October 16, 2023 / 04:30 PM - 04:50 PM EDT
Michael Leland, CHIEF CYBERSECURITY EVANGELIST, SentinelOne
Artificial Intelligence is a pervasive part of our lives today and cybersecurity teams and adversaries alike have learned to harness its speed and power. With machine learning becoming one of the most important tools of defense, leaders must balance the overwhelming speed and convenience of AI with the need for measured interactions with the human element.
Join this session to learn:
* What these trends mean for the hands-on practitioner
* When velocity of innovation outpaces the capabilities of human intellect
* The role of automation in the effective practice of securing our digital world
Monday, October 16, 2023 / 05:55 PM - 06:15 PM EDT
Departments and agencies responsible for some of government’s most prevalent services are meeting demand while exploring creative ideas, offering new ways to engage, and demonstrating the impact that can come from a modern, digital foundation. Join us to hear their story, learn from their experience, and go home with their key takeaways.
Monday, October 16, 2023 / 05:55 PM - 06:15 PM EDT
Carm Taglienti, CHIEF DATA OFFICER, Insight
Generative AI has created an exciting opportunity for organizations to drive innovation, create efficiencies and establish competitive advantage. As organizations learn and demonstrate value with Generative AI, it is critical to infuse these capabilities into our applications, workflows and processes to bolster our data driven decision making capabilities. In this talk, we’ll cover the rise of intelligent applications, informed by Generative AI, and how these applications can bolster your organizations’ intelligence.
Monday, October 16, 2023 / 06:45 PM - 07:05 PM EDT
Beth Georgiou, Co-Founder & Director, ERA Championship
The ERA Racing Championship is creating a better experience for fans, drivers, and teams by taking an innovative approach to integration. In this session, ERA’s Co-Founder and Director Beth Georgiou explains how her team has transformed the racing experience by integrating everything, so the crew can make adjustments based on driver data, so the cars can provide personalized dashboards, so the drivers can get AI-based coaching, and so the fans can get access to driving data and experiences at their fingertips. Come and see how the future of connected racing is built on integration.
Tuesday, October 17, 2023 / 10:00 AM - 10:20 AM EDT
Harry Carr, CHIEF EXECUTIVE OFFICER AND CHAIRMAN, Vcinity, Inc.
Unleashing possibilities begins with your data. Yet, data’s ability to fuel sound analytic outputs or accurately guide decisions is contingent upon timely, efficient access to it. Democratized data access is now table stakes for future-ready organizations and agencies. This session enables CIOs and other IT executives to explore new technology and strategic approaches to navigate today’s sprawling infrastructure and accelerate time to unlock true data value and competitive edge.
Tuesday, October 17, 2023 / 11:30 AM - 12:00 PM EDT
Tom Godden, Director of Enterprise Strategy, Amazon Web Services
Generative AI has leaders thinking of new ways to use data and build applications to solve problems. It presents a massive opportunity to reimagine and deliver better experiences for customers. In this session, Tom Godden, Director of Enterprise Strategy at AWS, shares key lessons from history that can guide your generative AI strategy. Hear about building the right culture, accessing training, and managing risk as you transform your business with the right tools for continuous innovation across infrastructure and the right services to help you build applications.
Tuesday, October 17, 2023 / 11:30 AM - 12:00 PM EDT
Jeff Blanchard, VICE PRESIDENT, SOLUTION ENGINEERING, Salesforce
Marla Hay, Vice President, Product Management, Salesforce
Sanjay Shahani, SVP, Enterprise Engineering, Okta, Inc.
Learn how to build and extend your business with a supercharged CRM strategy leveraging AI, a consolidated view of your data, and industry-leading security tools. Hear how trailblazing customers use the latest Salesforce Platform, Data Cloud and MuleSoft innovations to build next-generation IT environments.
Tuesday, October 17, 2023 / 11:30 AM - 12:00 PM EDT
David Cohen, DIRECTOR OF T-MOBILE FOR BUSINESS IOT SA, T-Mobile
Amid rapid technological change, AI and IoT's fusion is set to reshape work profoundly. As AI advances, it merges with IoT's network of devices to create a more data-driven dynamic work environment for many industries. With AI's cognition and insights from IoT data businesses can streamline operations, optimize decisions, and heighten efficiency. David Cohen will provide real-world instances, and expert insights, to help business leaders learn about the synergies between AI and IoT to improve processes, workforce productivity, and ultimately influencing the customer experience.
Tuesday, October 17, 2023 / 11:30 AM - 12:15 PM EDT
John Murphy, GLOBAL FIELD CHIEF SECUTITY OFFICER/CISO, Rubrik
Is your data secure? Is your organization ready to respond to a ransomware attack? How would your brand be impacted if your data was unavailable for days, weeks, or months? Despite huge investments in infrastructure security, it is clear that attacks are still getting through, and data remains vulnerable. Join your fellow leaders for an interactive discussion that explores the current threat landscape and the capabilities that are needed to secure your data, monitor data risk, and quickly recover your data wherever it lives.
Tuesday, October 17, 2023 / 12:05 PM - 12:25 PM EDT
Santiago Giraldo, SR. DIRECTOR, PRODUCT MARKETING, Cloudera
The new opportunities of Generative AI and Large Language Models mean new requirements for data platforms and foundational capabilities. Learn how enterprises are using open data lakeshouses to deliver trusted data and trusted AI. See a demo of an LLM in action, and find out the importance of new requirements for context, privacy, and security. Get insight on how to prepare platforms to be AI-ready, and hear which AI use cases are delivering the most value.
Tuesday, October 17, 2023 / 12:30 PM - 01:15 PM EDT
Mark Beyer, Distinguished VP Analyst, Gartner
While the terminology around data warehouses, lakes, hubs, and lakehouses is persistently confusing, IT leaders must understand the capabilities, use cases and the value they provide. Bring your questions to this interactive session, and learn from those posed by your peers as we explore the use cases and benefits of data storage systems and how to determine the best choice for your enterprise.
Tuesday, October 17, 2023 / 12:30 PM - 01:15 PM EDT
Jeff Schuett, VP, Executive Partner, Gartner
Mark Bartram, VP, Executive Partner, Gartner
Business intelligence, data analytics, AI and machine learning have consistently been high digital priorities for the utility sector. Join this interactive session and share how you are adopting new technology and revitalizing skills to create improvements at scale. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!
Tuesday, October 17, 2023 / 01:15 PM - 01:35 PM EDT
Vinod Vishwan, Sr. Director, Head of Business Planning & Operations, Adobe Technology Services, Adobe, Adobe
Cory Wheeler, CO-FOUNDER & CHIEF CUSTOMER OFFICER, Zylo
In the near future, the vast majority of knowledge work will be done in software tools. But left unmanaged, software sprawls to introduce risk, cost and inefficiencies. As Adobe set out to stem the growth of their increasingly complex software stack, they uncovered a critical link between software management and the employee experience. Join Adobe’s Vinod Vishwan, Sr. Director, Head of Business Planning & Operations, and Zylo Chief Customer Officer Cory Wheeler to explore the next frontier of software management - unlocking improved employee experiences improve growth, security and efficiency.
Tuesday, October 17, 2023 / 02:45 PM - 03:05 PM EDT
Kurt Schlegel, VP Analyst, Gartner
Today’s analytics and BI (ABI) platforms must support the needs of IT, business analysts, and analytic content consumers. While tight integration with cloud ecosystems, business applications, and digital workplace tools is a key vendor selection requirement, buyers also need ABI platforms to support openness and interoperability. This research helps data and analytics leaders plan for and select these platforms.
Tuesday, October 17, 2023 / 03:45 PM - 04:15 PM EDT
John Trapani, GLOBAL INDUSTRY LEAD, FINANCIAL SERVICES, Appian
Lisa Dickman, SENIOR DIRECTOR, OPERATIONS ENABLEMENT, S&P Global Market Intelligence
Leading financial information and analytics company S&P Global Market Intelligence has utilized process automation and data orchestration to power their data factory, which is the life-blood of their business. They developed a data-driven, scalable, and flexible workflow platform from scratch on Appian. In an engaging presentation, leaders from S&P Global Market Intelligence and Appian, will discuss how leveraging AI-powered process automation and data-driven insights has empowered S&P Global Market Intelligence to better enable its customers to make critical business decisions.
Tuesday, October 17, 2023 / 03:45 PM - 04:30 PM EDT
Hannah Smalltree, Senior Director, Customer and Data Leader Advocacy, Cloudera
We’re at the beginning of the generative AI revolution, transforming the way we interact with business systems. ChatGPT set the record for the fastest-growing user base. Large language models (LLMs) can potentially transform most industries. But generative AI and LLMs are only as good as the data they’re trained on. They need the right enterprise context and policies for security and privacy. Are you prepared for generative AI? Join experts and peers in this informal, roundtable discussion. Please come prepared to share in this discussion on the benefits and pitfalls of generative AI.
Tuesday, October 17, 2023 / 05:50 PM - 06:10 PM EDT
Lewis Ryu, FOUNDER AND CEO, SoftRoad America Co., Ltd.
System migration will be changed completely by AI. For example, when migrating from the legacy system to Java, it is possible to convert to Pure Java and normalized data structure, rather than a half-baked Java such as "Jobol". In this session, Japan's Largest Migration Company will introduce how AI system migration "System Reform" can achieve high quality, low cost, low user workload and can also add value. Therefore, user can fix on business function improvement. With AI, Modernization will go into next stage.
Wednesday, October 18, 2023 / 10:00 AM - 10:20 AM EDT
Are last generation firewalls creating operational headaches and budget challenges for your cloud teams? Join this session to learn how Aviatrix is saving enterprises tens of thousands to millions of dollars annually with a distributed cloud approach that dramatically simplifies cloud network security with a zero-trust, least privilege approach that greatly improves cyber resiliency. Find out why customers are saying Aviatrix Distributed Cloud Firewall is “game changing,” and security analysts are saying “this is an opportunity to rethink networking and security for cloud.”
Wednesday, October 18, 2023 / 10:00 AM - 10:20 AM EDT
Michael Schmidt, CHIEF TECHNOLOGY OFFICER, DATAROBOT INC - MA
Ben Dubois, DIRECTOR OF DATA ANALYTICS, NIM Group
As a CIO, you see the immense opportunities and challenges created by generative AI. We'll get real and pragmatic on creating a data science roadmap that unlocks value. We’ll discuss harnessing generative AI safely and securely, avoiding key pitfalls, incorporating AI into data science teams and workstreams, and implementing other ML and AI governance best practices. Walk away feeling confident in your path forward with generative AI and know what questions to ask, how to think about bringing these transformative changes to your business, and what governance and oversight you need to de-risk your AI innovations.
Wednesday, October 18, 2023 / 10:30 AM - 10:50 AM EDT
Jeff Cribbs, Distinguished VP Analyst, Gartner
Join this session to learn about the Hype Cycle for healthcare data, analytics and AI. We will explore the unique ways healthcare organizations can use emerging technologies and practices, including data literacy, AI engineering, graph analytics, consumer analytics and synthetic data. This hype cycle contains five key take-aways that data and analytics leaders must consider.
Wednesday, October 18, 2023 / 10:30 AM - 11:00 AM EDT
Gareth Herschel, VP Analyst, Gartner
AI is not the only thing driving rapid change in D&A. There is a rapid evolution in how and where analysis can be deployed, from the next generation of augmented UXs and beyond; composing and operationalizing D&A at scale; engineering decision intelligence; and relating everything; to enabling D&A at the edge. Understanding the business impact of these changes will allow organizations to resource-optimize, accelerate change, drive innovation and transform society over the next three years.
Wednesday, October 18, 2023 / 11:30 AM - 12:00 PM EDT
Tom Malta, Senior Principal, Industries, Okta
The State of Zero Trust Security 2023 gathers together the thoughts of over 800 global IT and Security decision-makers. From media to retail, few industries and segments have been left unturned. We’ve seen Zero Trust shift from a plan of action to business as usual, with 61% of organizations having already deployed a Zero Trust initiative, up from 24% in 2021. That’s not the only significant change seen, as strong Identity Management has been prioritized as mission critical for 51% of organizations' Zero Trust strategy, up from 27% in 2022. Join to hear the top findings from this year’s report
Wednesday, October 18, 2023 / 11:30 AM - 12:00 PM EDT
Organizations estimate as much as 32% of their cloud spend is wasted. Increased complexity from distributed applications and infrastructure has driven waste as development and spend is decentralized across teams. To maximize business value of hybrid and multicloud investments, organizations need to deliver continuous performance, invest in innovation, and have complete confidence that you are not spending a dollar more than you need. Learn how AI-driven insights can automate and operationalize FinOps, drive accountability and assure your applications continuously perform at the lowest cost.
Wednesday, October 18, 2023 / 01:15 PM - 01:35 PM EDT
Chris D'Agostino, GLOBAL FIELD CTO, Databricks
Learn how to unify and govern your data, analytics and AI on the Databricks Lakehouse platform. You’ll hear about real world applications for generative AI/ LLMs and how to implement strategies to scale your business.
Wednesday, October 18, 2023 / 01:45 PM - 02:05 PM EDT
David Mitchell, Sr. Data Virtualization Engineer, DaVita
As a leading kidney care provider in North America, DaVita is focused on improving clinical outcomes for the 200,000 patients it serves each year. Leveraging Denodo’s Logical Data Fabric as part of a strategic initiative to reinvent the organization’s core clinical documentation system, DaVita is proactively utilizing data to identify and address key trends that can help improve a patient’s quality of life. Learn how DaVita and Denodo established a centralized data consumption layer, and insulated data consumers from underlying changes during DaVita’s multi-year data transformation journey.
Wednesday, October 18, 2023 / 03:15 PM - 03:45 PM EDT
Mark Langanki, CTO, ConvergeOne
See beyond the ordinary of Chat GPT / Generative AI. As a solution provider, we’ve cracked the code on the helpfulness of innovation, while at the same time governing it to meet the needs of the business. The amount of data is almost incomprehensible, BUT data is the new gold, and the analytics driving it can determine your success in streamlining operations and satisfying your customers and employees. Learn how C1 helps guide companies through deployments, scale, and provide financial returns.
Wednesday, October 18, 2023 / 04:15 PM - 04:45 PM EDT
Laura Craft, VP Analyst, Gartner
Healthcare and life science leaders face growing uncertainty and industry pressures from consumer engagement to financial headwinds. Insights are the currency of successful digital businesses. Attend this session to understand new value propositions for advancing interoperability and data sharing and learn about the foundations for success.
Wednesday, October 18, 2023 / 04:15 PM - 04:45 PM EDT
Marlena Brown, Sr Director Analyst, Gartner
This session discusses how to leverage analytics to implement and measure your higher education IT strategy and ensure delivery against mission-critical business priorities.
Wednesday, October 18, 2023 / 06:20 PM - 06:40 PM EDT
Michael Murray, CHIEF PRODUCT OFFICER, Power Digital
Stephanie Mcreynolds, Chief Marketing Officer, data.world
How do you build a data foundation for generative AI applications? How do you overcome challenges like prompt engineering, response accuracy, and explainability? In this session, explore why addressing data today is crucial for success with AI tomorrow.
Technology and data leaders will learn why data catalogs and knowledge graphs are core pieces of the foundation needed to become AI-ready. Discover why these tools are key to unlocking scalable generative AI applications. Gain insights into the essential building blocks and actions needed to unlock and deliver AI with speed, scale, and impact.
Wednesday, October 18, 2023 / 06:20 PM - 06:40 PM EDT
Scott Sandschafer, CHIEF EXECUTIVE OFFICER, Calibo Inc
In a landscape where 70% of digital transformations miss the mark due to tool overload, inflexible processes, and shifting needs, a pivot is non-negotiable. Join ex-CIO of Novartis & Fiat Chrylser Automobiles, Scott Sandschafer, as he unveils data and digital strategies to accelerate business value generation by 50%. Experience a surge in data and SW engineer efficiency by adopting platforms that harmonize your tech ecosystem and automate non-value-added processes, resulting in M$ in savings within just a year.
Thursday, October 19, 2023 / 10:30 AM - 11:00 AM EDT
Lane Severson, VP Analyst, Gartner
Productivity paranoia is rising. Workers are logging more hours with flexible working, but leaders still feel they are losing productivity. Workstyle analytics is a data-driven method to identify digital friction impacting worker performance and organizational productivity while protecting employee privacy. This session will share the tools and competencies you need to get started.
Thursday, October 19, 2023 / 02:00 PM - 02:30 PM EDT
Mark Beyer, Distinguished VP Analyst, Gartner
Data mesh is touted as the next-generation data management architecture based on domain-driven, distributed data management. Data fabric, on the other hand, does not believe in rip-and-replace and looks to utilize existing data management infrastructure. Organizations looking to evaluate either data fabric or mesh need practical guidance on the subject.
Thursday, October 19, 2023 / 02:00 PM - 02:45 PM EDT
Joseph Provenza, VP Analyst, Gartner
Bring your questions, and learn from those posed by your peers, to this interactive session on data and analytics governance within a midsize enterprise. We'll discuss starting from business outcomes (opportunity, efficiency or risk), managing by exception, and getting the business executive who is most interested in D&A to support the governance initiative.
Thursday, October 19, 2023 / 02:45 PM - 03:15 PM EDT
Ramke Ramakrishnan, Sr Director Analyst, Gartner
This session will explore a strategic roadmap and approach for becoming a successful data-driven enterprise with principles, patterns, and best practices of data engineering to provide visible value to organizations.
Thursday, October 19, 2023 / 02:45 PM - 03:15 PM EDT
Chet Geschickter, VP Analyst, Gartner
Regulators, customers and employees are pushing enterprises for investment grade ESG data. CIOs should take a leadership role in designing and delivering the data and analytics capabilities to measure, model, and improve enterprise performance in achieving sustainability goals.
Thursday, October 19, 2023 / 03:30 PM - 04:00 PM EDT
Mark Beyer, Distinguished VP Analyst, Gartner
Every AI effort begins with data that supports decisions and then produces recommendations or outcomes. Data engineers are expected to assure data is risk-free by analyzing the extent and forms of data bias. Here, we explain the interactive relationship between traditional and augmented data management and AI data processes. We conclude with how AI processes metadata from synthetic data, labeling, enrichment and contextual processes to actively leverage observability.
Monday, October 16, 2023 / 10:00 AM - 10:45 AM EDT
Don Scheibenreif, Distinguished VP Analyst, Gartner
Mary Mesaglio, Distinguished VP Analyst, Gartner
Generative AI has burst onto the scene, unleashing both possibilities and threats for CIOs everywhere and raising questions that range from the metaphysical (what does it mean to be human?) to the tactical (where and how should I use AI to create value and what are the risks?). The Gartner Opening Keynote will meet these questions head on to ensure CIOs stay out in front in this new era of human-machine relationships.
Monday, October 16, 2023 / 11:30 AM - 11:50 AM EDT
Daniel Snyder, Sr Director Analyst, Gartner
Breaking out of the doldrums of the extreme risk-adverse nature of government is hard but can be thrilling. This session will look at how government CIOs can use Gartner's Hype Cycle to move their organization beyond risk avoidance and into an exciting future.
Monday, October 16, 2023 / 11:30 AM - 12:00 PM EDT
Donna Scott, Distinguished VP Analyst, Gartner
Gartner's value-optimized IT operating model enables digital transformation — a goal that has so far been elusive for most enterprises. To succeed, mindsets must be overhauled. Business leaders must be IT-savvy, comfortable making IT decisions and working in distributed fusion teams to both innovate and execute. CIOs can propel digital transformation by partnering with a business sponsor to design and execute a successful pilot that compels senior leaders to act.
Monday, October 16, 2023 / 12:30 PM - 12:50 PM EDT
Marty Resnick, VP Analyst, Gartner
IT leaders must consider the metaverse as a key trend that will drive strategic business innovations beyond technology. This session discusses the strategies that leverage how the metaverse will provide innovative digital product or service opportunities focusing on what it really is and what it is not.
Monday, October 16, 2023 / 12:30 PM - 01:15 PM EDT
Michelle DeClue, VP Analyst, Gartner
Gartner has originated research in digital twins of a customer and employee. It's more than just collecting data, but also providing value back to the person. Bring your questions to this interactive session and learn from those posed by your peers. We'll answer specific manufacturing industry questions, along with inspirations from cross industries.
Monday, October 16, 2023 / 01:20 PM - 01:40 PM EDT
David Bezzant, VICE PRESIDENT, T-MOBILE FOR GOVERNMENT, T-Mobile
Wireless technology is changing the way government workers communicate, collaborate, and deliver services. The emergence of 5G networks, artificial intelligence and connected devices offers new opportunities and challenges for government agencies. In this session, you will learn how T-Mobile for Government’s partner with some of the largest and most diverse cities in the world to embrace a wireless future and empower their workforce with innovative solutions.
Monday, October 16, 2023 / 01:20 PM - 01:40 PM EDT
Craig Dewar, VICE PRESIDENT PRODUCT MARKETING, UIPATH - NY
The Deloitte State of AI in the Enterprise survey found 94% of executives say AI is critical to my company’s success over the next 5 years. Yet 73% of AI adopters are either just starting out or underperforming vs. expectations. Learn how automation is the path to AI success and how customers like you are reaping the real work benefits of AI at work today.
Monday, October 16, 2023 / 01:45 PM - 02:15 PM EDT
Maura Hameroff, SVP ERP PRODUCT MARKETING, SAP
Running a modern ERP in the cloud opens doors for the latest innovations, like carbon accounting, process automation and business AI. Hear details from our customers how their cloud ERP enabled them to respond to new operational challenges, productively manage information, and deliver meaningful business outcomes. Empower your organization with a modern cloud ERP and shift from running your business to innovating your business.
Monday, October 16, 2023 / 01:45 PM - 02:15 PM EDT
Arthur Hu, CIO, Lenovo
The world is abuzz with all things AI, but what does it take for most organizations to become AI ready? AI will impact every facet of business, and organizations can’t proceed with AI implementation and utilization without a pathway to preparedness. What business and technology transformation decisions must be made? How can organizations scale quickly to accommodate storage, capacity and other needs related to AI?
Monday, October 16, 2023 / 01:45 PM - 02:15 PM EDT
As AI integration becomes more prevalent, understanding the ethical dimensions of data handling is critical. This session will explore key strategies for managing data responsibly, from collection to disposal, ensuring compliance, transparency, and societal benefit. Our expert speaker will offer insights into aligning AI initiatives with ethical guidelines and regulatory frameworks, empowering CIOs and IT professionals to drive innovation while upholding data privacy and integrity.
Monday, October 16, 2023 / 01:45 PM - 02:15 PM EDT
Jonathan Nikols, SVP GLOBAL ENTERPRISE SALES, Verizon Communications Inc.
Creating a bespoke & unique experience for customers takes a team aligned to a vision and view of success. This is more than the internal team, it is the entire partner ecosystem. The CIO team shifted their approach and did so to deliver outcome-driven excellence. Join us to learn how possibilities were unleashed and value was delivered through a cohesive, aggressive and innovative approach to using AI / ML, Big Data, connectivity and more.
Focus: Building the vendor ecosystem of the future & why Verizon has the permission to lead.
Monday, October 16, 2023 / 01:45 PM - 02:15 PM EDT
Sanjit Ganguli, FIELD CTO, VP, TRANSFORMATION STRATEGY, Zscaler
The growing accessibility of AI empowers businesses as well as cybercriminals, increasing both opportunities and risks. IT leaders must develop strategies that allow the business to thrive while also controlling data privacy and stopping increasingly advanced (and damaging) cyberattacks.
Join us to learn about:
The growing AI threat landscape (as seen through the lens of 300B daily transactions across the Zscaler cloud)
Zero trust-based security strategies to minimize the attack surface and stop compromise, lateral movement, and data loss
How to gain holistic visibility into your risk posture
Monday, October 16, 2023 / 01:45 PM - 02:15 PM EDT
Alex Bauer, CHROME BROWSER CUSTOMER ENGINEER, Google Chrome Enterprise
As more work is done on the web, the browser has become both a productivity tool and a critical security layer.
To protect users and data, IT and security teams must consider the browser a strategic asset and implement comprehensive browser security measures. In this session, we will talk through the components of a secure enterprise browser, such as built-in security, data loss protection, customizable policy management, and the flexibility to integrate the browser with your security solution provider of choice.
Monday, October 16, 2023 / 01:45 PM - 02:30 PM EDT
Ailian Gan, AI Product Lead, Zoom
With the frontiers of AI being pushed constantly, and with major industry players announcing new investments and launches in AI every day, how has your organization responded to these changes? We will discuss how your organization keeps pace, how you can foster a culture that embraces this rate of change, and what your organization needs to keep top of mind to apply AI in a responsible way. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!
Monday, October 16, 2023 / 02:45 PM - 03:05 PM EDT
Richard Natale, Sr Director Analyst, Gartner
This session will help attendees understand how to cut through the hype of emerging technologies a focus on the insurance Hype Cycle.
Monday, October 16, 2023 / 02:45 PM - 03:05 PM EDT
Sandeep Unni, Sr Director Analyst, Gartner
Successive waves of market disruption are pitching retailers into a state of “permacrisis,” causing them to accelerate investments in technology to help them achieve stability and agility for resilience. They are also challenged with balancing operational costs while striving to deliver excellent customer experiences. Use this Hype Cycle to cut through market hype and identify transformative technologies to drive solid business results.
Monday, October 16, 2023 / 02:45 PM - 03:30 PM EDT
Joseph Provenza, VP Analyst, Gartner
Midsize enterprise (MSE) IT teams struggle to apply product management, which can hinder their delivery of digital transformation. Bring your questions to this interactive session, and learn from those posed by your peers, as we discuss how MSE CIOs can benefit from a product management approach by using a hybrid model that focuses on a few products combined with flexible product teams.
Monday, October 16, 2023 / 02:45 PM - 04:15 PM EDT
Joe Sims, Sr Executive Partner, Gartner
Denise McCurdy, Executive Partner, Gartner
Most organizations are striving to adapt their culture to accelerate their digital journey. This workshop will help to identify the necessary culture changes to ensure the team’s behaviors are well-aligned with the digital ambition of the enterprise.
Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT
Nikita Shah, MANAGER, VALUE REALIZATION, NORTH AMERICA, Workday
Sam Ashbaugh, SR VALUE MANAGER, Workday
HR and Finance transformations are increasingly complex and resource heavy. To gain board approval, IT leaders must demonstrate value beyond TCO reduction or efficiency gains and articulate the resulting business impact. Come learn how Workday customers connect their business case to their organization’s strategic objectives and measure value throughout their transformation journey.
Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT
Brendan Grady, GENERAL MANAGER, ANALYTICS BUSINESS UNIT, Qlik
Diving into the AI frenzy? You may be risking a wild detour – but standing still is not an option. While few organizations are prepared to support AI, the value of getting it right is transformational. Join us to understand how to avoid missteps – so you can dive-in, with confidence.
Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT
Ram Chakravarti, CTO, BMC Software
The tech landscape is now at an inflection point through which achieving business advantage begins with IT. In this environment, every company is now on a transformation journey where we define the destination as the Autonomous Digital Enterprise—a resilient enterprise with no silos, where everything is observable and orchestrated. We encapsulate the value that we deliver in making it happen, while harnessing the power of AI and data, through a term we’ve coined ‘Connected Digital Ops.’
Discover how you can make the most of your new and existing technology by connecting digital ops across your enterprise. Learn how to:
- Unleash the power of AI on the vast data sets in your organization to provide best-in-class solutions that span observability and orchestration, while ensuring resilience
- Connect otherwise siloed operations in an increasingly complex hybrid IT environment
- Solve issues faster in your evolution to becoming an Autonomous Digital Enterprise by enabling Connected Digital Ops—ServiceOps, AIOps, DevOps, DataOps and AutonomousOps—across your tech landscape.
Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT
High-profile vulnerabilities and ransomware attacks have forced cybersecurity to occupy governments’ mindshare, and how they respond to these challenges can have an outsized impact on the market. Cisco SVP and Chief Government Strategy Officer Jeff Campbell and VP of Information Security Russell Smoak explore how regulations, funding, and national security are shaping the digital landscape and influencing organizations’ digital defenses. Join them to better understand the interplay between policy and cyber resilience, and how it impacts businesses, individuals, and society.
Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT
Joe Atkinson, VICE CHAIR - CHIEF PRODUCTS AND TECHNOLO, PwC
Businesses today are racing to integrate generative AI to help drive innovation and CIOs are increasingly being looked at to lead their organizations' GenAI strategy. Joe Atkinson, Chief Products and Technology Officer at PwC, will discuss the CIOs role in implementing GenAI and how business leaders help overcome the challenges many face today. He will also share: How businesses can begin implementing GenAI and maximize ROI through upskilling employees, use cases where GenAI is generating significant impact and the importance of implementing a responsible AI framework from the very beginning
Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT
Kirstin Meyerhoeffer, PRODUCT MARKETING MANAGER, Salesforce
Susan Emerson, SVP PRODUCT MANAGEMENT, TABLEAU FROM SALESFORCE
Put yourself in the driver seat of the AI revolution and experience the next generation of analytics, powered by connected data and trusted AI, to truly democratize data for better business decisions.
Monday, October 16, 2023 / 03:45 PM - 04:15 PM EDT
Tom Malta, Senior Principal, Industries, Okta
Join the Okta Product team to gain valuable insights on how your organization can better protect all sorts of sensitive customer transactions and scenarios from fraud. Explore Okta Highly Regulated Identity, our new Financial Grade Identity™ solution on the Okta Customer Identity Cloud. This added layer, built on financial industry standards and regulations such as FAPI, FDX, UK Open Banking, and PSD2, sets a new standard for security, privacy, and user experience.
Monday, October 16, 2023 / 03:45 PM - 04:30 PM EDT
Audra Streetman, SECURITY STRATEGIST, Splunk
With the rapid growth in technology advancements and security threats, organizations are embarking on transformation journeys to remain competitive and improve experiences. Join CIOs and technology leaders at this roundtable session where we will dive into the impact of business and digital transformation, and how implementing a plan for resilience will help ensure digital systems are secure, reliable, and adaptable. Speakers will exchange ideas and views on the opportunities and threats of Artificial Intelligence, how to balance innovation with data protection, and sustainable transformation.
Monday, October 16, 2023 / 03:45 PM - 04:30 PM EDT
Matt Durham, HEAD OF MARKET STRATEGY, DIGIBEE INC
Integration has long been challenging, expensive and executed on only the most critical projects. That dynamic has changed, with integration tools broadly adopted and used both within and outside of IT teams.
In this facilitated conversation, you’ll discuss with your peers:
- Why roughly half of development budgets are consumed by integration (and how to change that)
- How to decentralize integration while maintaining governance
- Integration strategies that speed up digital transformation projects, even for legacy systems users
- Flipping the script on outdated licensing models
Monday, October 16, 2023 / 04:30 PM - 04:50 PM EDT
Daniel Belville, SENIOR PRESALES CONSULTANT, BiZZdesign
As the speed of business change only increases, CIO’s and Enterprise Architecture teams are faced with the ever-increasing challenge of “keeping up” with evolving needs. Discover the top 3 future challenges, such as orchestrating agile transformation across all aspects of digital business - at speed and at scale- that CIO’s and Enterprise Architecture teams will face in the coming 5 years and how Bizzdesign is positioned to strategically deliver solutions to help teams keep up (and exceed expectations) over the next several years.
Monday, October 16, 2023 / 05:55 PM - 06:15 PM EDT
Keith Renison, SENIOR PRODUCT MARKETING MANAGER, ANALYT, RingCentral
In today's competitive business landscape, retaining customers and optimizing operational costs are paramount to success. One of the most critical touch points for achieving these goals is the contact center, where customer interactions can make or break brand loyalty. AI has emerged as a transformative force in contact center operations, offering innovative solutions to address these challenges. Join this session to learn how AI technologies can be harnessed to create a win-win scenario for businesses—enhancing customer satisfaction while simultaneously reducing operational expenditures.
Monday, October 16, 2023 / 05:55 PM - 06:15 PM EDT
Luiz Fernando Grecco, VP, DIGITAL SOLUTIONS, CI&T
Artificial Intelligence is today the new disruption in the business world, especially for the creation and evolution of digital products; the opportunities are enormous, not just in coding but in an end-to-end perspective, from idea to results. In our talk, we will discuss how integrating AI agents with adoption strategies and leadership models can bring radical levels of efficiency and effective results to the market for enterprises.
Monday, October 16, 2023 / 05:55 PM - 06:15 PM EDT
The digital landscape is rapidly evolving and enterprises are challenged with digital transformation projects to ensure business continuity. In this journey, AIOps and Observability from Broadcom helps organizations stay on track and move from reactive to proactive so they can continue to focus on their core business rather than worry about meeting SLIs. Join us to learn about how our customers have achieved business aligned operational excellence with the platform and continue to expand.
Monday, October 16, 2023 / 05:55 PM - 06:15 PM EDT
Carm Taglienti, CHIEF DATA OFFICER, Insight
Generative AI has created an exciting opportunity for organizations to drive innovation, create efficiencies and establish competitive advantage. As organizations learn and demonstrate value with Generative AI, it is critical to infuse these capabilities into our applications, workflows and processes to bolster our data driven decision making capabilities. In this talk, we’ll cover the rise of intelligent applications, informed by Generative AI, and how these applications can bolster your organizations’ intelligence.
Monday, October 16, 2023 / 06:20 PM - 06:40 PM EDT
Michael Clarkin, CHIEF MARKETING OFFICER, Scaled Agile
Shenandoah Speers, DIRECTOR, APPLICATION AND PLATFORM SERVI, NASA
NASA has embarked upon a digital transformation journey to adapt to a rapidly changing mission. Central to that strategy has been to create a transformation mindset and culture, using SAFe to enable core principles and practices. Learn more about how NASA has built the capability to rapidly develop and adjust to the changing needs of its agency partners, maximizing value within tightly constrained Federal budgets.
Monday, October 16, 2023 / 06:45 PM - 07:05 PM EDT
Howard Beader, VICE PRESIDENT, PRODUCT MARKETING, Catchpoint
Sumit Malhotra, CHIEF TECHNOLOGY OFFICER, Rocket Lawyer
At Rocket Lawyer, the goal is to make the law more affordable and simpler for everyone while delivering an exceptional digital experience to their customers. Join this session to discover how Rocket Lawyer ensures availability, fast response times, and low error rates with Catchpoint Internet Performance Monitoring to deliver positive business outcomes. You'll learn more about how you can quickly implement a plan to ensure Internet Resilience and avoid costly outages and downtime.
Monday, October 16, 2023 / 06:45 PM - 07:05 PM EDT
Beth Georgiou, Co-Founder & Director, ERA Championship
The ERA Racing Championship is creating a better experience for fans, drivers, and teams by taking an innovative approach to integration. In this session, ERA’s Co-Founder and Director Beth Georgiou explains how her team has transformed the racing experience by integrating everything, so the crew can make adjustments based on driver data, so the cars can provide personalized dashboards, so the drivers can get AI-based coaching, and so the fans can get access to driving data and experiences at their fingertips. Come and see how the future of connected racing is built on integration.
Monday, October 16, 2023 / 06:45 PM - 07:05 PM EDT
Bhavin Shah, CEO & Founder, Moveworks, Inc.
It seems like every day a new copilot hits the market, trying to bring the ChatGPT experience into the enterprise. Amidst all of this excitement, leaders are figuring out how to move beyond the buzzwords and use this new technology to deliver real business value. Join us as we share insights on early adopters of this technology. In this session you’ll learn how Fortune 500 companies are leveraging enterprise copilots to drive AI transformation and create a world-class employee experience.
Tuesday, October 17, 2023 / 10:00 AM - 10:20 AM EDT
Michael Crist, Capability Architect, Meta Reality Labs
Jelle Visser, CEO, ValueBlue
Step into the world of Meta Reality Labs, the home of virtual and augmented reality at Meta, and discover how the team leverages Enterprise Architecture to dynamically evaluate project impact on strategic objectives—their North stars. Explore how Meta Reality Labs has constructed its Strategy Framework, connecting North star strategic objectives to value streams and business capabilities, and learn how this approach enables them to strategically allocate technology investments and resources based on their influence on key performance indicators and strategy.
Tuesday, October 17, 2023 / 10:00 AM - 10:20 AM EDT
David Lover, VICE PRESIDENT, STRATEGY & TECHNOLOGY, ConvergeOne
Traditionally, the contact center provides an infrastructure-focused, inside-out look at how a company intends to interact with their customers. The connected customer experience flips that around, looking outside-in with a focus on building meaningful connections through innovative and secure experiences that keep customer expectations in mind. Learn how to overcome misalignment between the business and IT to undergo a transformation project that unleashes the power of connected customer experiences.
Tuesday, October 17, 2023 / 10:30 AM - 10:50 AM EDT
Moutusi Sau, VP, Team Manager, Gartner
This session will unpack Gartner's digital banking hype cycle to explain the key trends and themes associated with these technologies.
Tuesday, October 17, 2023 / 10:30 AM - 10:50 AM EDT
Marlena Brown, Sr Director Analyst, Gartner
Challenges are evolving rapidly as a new era of innovation emerges for education CIOs. It raises the expectations of CIOs to demonstrate ways they can contribute to their institutions' broader missions of education and research and create opportunities for a competitive advantage. The session will review the Hype Cycle for Higher Education 2023, including a deeper exploration of several key innovation profiles. Attendees will understand how to determine the best technologies to invest in to support their institution's hybrid campus goals.
Tuesday, October 17, 2023 / 10:30 AM - 11:00 AM EDT
Daniel Stang, VP Analyst, Gartner
Accelerating your transformation and digital initiatives is paramount to sustaining competitiveness and/or remain relevant. This session will equip executives with essential strategic portfolio management approaches and practices to deploy over the next 12-18 months to establish enterprise resilience amid certain disruptions and position the organization to change the dynamics of your industry.
Tuesday, October 17, 2023 / 10:30 AM - 11:00 AM EDT
Don Scheibenreif, Distinguished VP Analyst, Gartner
Mark Raskino, Distinguished VP Analyst, Gartner
Billions of machine customers are headed your way. But what tangible steps can CIOs take to get this moving in their organization? Don't be like the leaders of Kodak, Blockbuster, or Sears who failed to catch the next big wave. In this session, we'll share insights and actions from Gartner's new book, When Machines Become Customers, to help you meet this trillion-dollar opportunity.
Tuesday, October 17, 2023 / 10:30 AM - 11:00 AM EDT
Patrick Connaughton, VP Analyst, Gartner
Recent surveys show that increasing alignment with business objectives is the top priority for enterprise application leaders. To do that, CIOs and application leaders must guide their organizations toward business transformation and next-generation application experiences. This presentation will highlight the key milestones on the strategic roadmap to the future of applications.
Tuesday, October 17, 2023 / 11:30 AM - 12:00 PM EDT
Margaret Hallbach, SENIOR VICE PRESIDENT OF PUBLIC SECTOR, Verizon
Eric Bruns, EXECUTIVE DIRECTOR SIMLEARN, US Department of Veterans Affairs
Providing an exceptional patient /client experience was at the heart of this 5G-driven collaboration. Through the innovative deployment of cutting-edge technology such as AR, VR, drones and MEC, these partners worked to unlock unprecedented capabilities, reduce costs, and enhance the safety of patients and staff, all while continuing to deliver exceptional patient care.
Focus: Delivering exceptional experiences for patients by implementing cutting edge capabilities / Pub Sec
Tuesday, October 17, 2023 / 11:30 AM - 12:00 PM EDT
Christina Montgomery, Vice President and Chief Privacy & Trust Officer, IBM
AI for business needs to be built to last. That means the right data to power your applications, the right AI to fine tune for your business needs, and the right governance structure that manages your AI's lifecycle. To manage risk and reputation, ensure data integrity and compliance, organizations need to operationalize their AI governance so that they are able to direct, manage, and monitor their AI activities using software and automation. Learn how organizations are building AI-driven solutions that help earn consumer trust with governance that is built into the solution’s core.
Tuesday, October 17, 2023 / 11:30 AM - 12:00 PM EDT
Gary Sorrentino, GLOBAL CIO, Zoom
As companies continue to implement their RTO strategies, how do we provide the best Total Experience for employees and customers? How do we upskill employees to be the best they can be? What are the trends shaping UCaaS and CCaaS? What are the predictions for the future of work?
Whether working remotely, in-office or hybrid, we need to create a culture of collaboration, engagement and innovation for employees and customers alike.
Please join Zoom’s Global CIO, Gary Sorrentino, for an in-depth discussion on unleashing human excellence in this new way of working.
Tuesday, October 17, 2023 / 11:30 AM - 12:00 PM EDT
Jeff Blanchard, VICE PRESIDENT, SOLUTION ENGINEERING, Salesforce
Marla Hay, Vice President, Product Management, Salesforce
Sanjay Shahani, SVP, Enterprise Engineering, Okta, Inc.
Learn how to build and extend your business with a supercharged CRM strategy leveraging AI, a consolidated view of your data, and industry-leading security tools. Hear how trailblazing customers use the latest Salesforce Platform, Data Cloud and MuleSoft innovations to build next-generation IT environments.
Tuesday, October 17, 2023 / 11:30 AM - 12:00 PM EDT
David Cohen, DIRECTOR OF T-MOBILE FOR BUSINESS IOT SA, T-Mobile
Amid rapid technological change, AI and IoT's fusion is set to reshape work profoundly. As AI advances, it merges with IoT's network of devices to create a more data-driven dynamic work environment for many industries. With AI's cognition and insights from IoT data businesses can streamline operations, optimize decisions, and heighten efficiency. David Cohen will provide real-world instances, and expert insights, to help business leaders learn about the synergies between AI and IoT to improve processes, workforce productivity, and ultimately influencing the customer experience.
Tuesday, October 17, 2023 / 11:30 AM - 12:00 PM EDT
Amir Hameed, SVP, WORLDWIDE SOLUTION SALES & ENGINEER, RingCentral
Doron Jaget, CIO/CTO, Slomin's Inc.
CIOs emerged as organizational superheroes post-pandemic, using digital transformation to change the way we do business. Today, they’re faced with a new set of villains and challenges to overcome. Luckily for CIOs, they get a newfound power to add to their toolbelt - AI. In this session, we will examine how pervasive AI will be to your industry, transform unified communications, contact center and beyond while also maximizing your value, increasing ROI and reducing your time to payback.
Tuesday, October 17, 2023 / 11:30 AM - 12:00 PM EDT
Amid supply chain issues & economic instability, digital transformation is critical. However, many teams struggle to reach key milestones. Value stream management (VSM) is increasingly seen as a key driver of digital transformation. Broadcom CTO Laureen Knudsen and Southern Company Senior Director, Technology Strategy and Program Delivery, Sudanese Spence will discuss crucial VSM strategies used by enterprise companies to achieve digital transformation creating maximum value for customers. This includes increased transparency, better alignment, optimal efficiency, and faster delivery.
Tuesday, October 17, 2023 / 11:30 AM - 12:15 PM EDT
Tom Rourke, Global Leader, Kyndryl Vital, Kyndryl
Ever get caught in a loop of quick fixes and last-minute problem-solving? This might keep the lights on but is not a sustainable practice when solving complex business challenges.
Human-centered design is an intentional and structured approach to problem-solving that puts people at the center of decision-making. A designer’s approach gets to the heart of the problem, bringing people together to realize innovative solutions.
Join Tom Rourke, global head of Kyndryl Vital, for a lively discussion about how you can make human-centered design part of your organization’s problem-solving DNA.
Tuesday, October 17, 2023 / 12:05 PM - 12:25 PM EDT
Modern asset management is more than just tracking assets for inventory and accounting. It is about managing the lifecycle of your hardware, software/SaaS and cloud assets from procurement to disposal. It enables you to automate technology management workflows and reduce manual tasks, service tickets and security risks.
Use modern asset management to run IT better with:
Comprehensive, accurate and actionable visibility
Continuous IT audit readiness
Onboarding and offboarding automation
Eliminating wasteful SaaS and cloud spend
Improved renewals/refresh forecasting and IT budgeting
Tuesday, October 17, 2023 / 12:05 PM - 12:25 PM EDT
Eyal Novotny, SOLUTIONS ENGINEER, Cognigy.AI
How much is this GenAI project going to cost and why are we trying to build it ourselves? What does the technology actually know about our business and what happens to our data? Yes, GenAI has wowed us and everyone's excited about the possibilities for potential transformative business outcomes. But given what we think it can do now, there is more that can go wrong in a GenAI rollout than can go right – and there is no room for mistakes when it comes to customer service. What's a realistic approach for deploying GenAI and what's a good path forward for leveraging LLMs in enterprises today?
Tuesday, October 17, 2023 / 12:30 PM - 01:00 PM EDT
Thomas Bittman, Distinguished VP Analyst, Gartner
Enterprises are using edge computing today for digital transformation into stores, equipment, factories and remote locations. Edge computing drives automation, new customer experiences, cost reduction and new business opportunities. We will discuss a broad range of real use cases across vertical industries, discuss what enterprises learned and what they achieved.
Tuesday, October 17, 2023 / 12:30 PM - 01:15 PM EDT
Steve Scott, Executive Partner, Domains, Gartner
Colin Boyd, Executive Partner, Gartner
Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!
Tuesday, October 17, 2023 / 01:15 PM - 01:35 PM EDT
Alex Bauer, CHROME BROWSER CUSTOMER ENGINEER, Google Chrome Enterprise
According to Gartner, “By 2030, enterprise browsers will be the core platform for delivering workforce productivity and security software on managed and unmanaged devices for a seamless hybrid work experience.” With the workforce being more mobile and distributed than ever before, the browser is playing an increasingly important role in an enterprise’s business strategy. In this session, learn about the must-have browser features that meet both your IT and security teams’ needs.
Tuesday, October 17, 2023 / 01:45 PM - 02:15 PM EDT
Scott Likens, Partner, PwC
Traci Foreman, Partner , PwC
The speed of business, increasing adoption of cloud, and advancements in AI are just a few of the catalysts driving the need for IT organizations to transform themselves. To thrive in the future, businesses must not only adapt to catalysts but also revolutionize their IT operating model and financial strategies. This presentation delves into the crucial aspects of redefining the IT operating model and financial framework for sustainable success in the digital era.
Tuesday, October 17, 2023 / 01:45 PM - 02:15 PM EDT
The Age of AI is well underway, but most organizations aren’t yet AI-ready. How can you get in the AI game when you face obstacles like economic uncertainty, a dependency on aging technology, and a shortage of skilled resources? The answer is simple: intelligent integration and automation. Boomi has helped numerous customers accelerate their digital transformations, incrementally building the foundation for an AI-enabled digital future by solving their current pain points. In this session, you’ll hear some of their stories, along with tips for practical AI adoption.
Tuesday, October 17, 2023 / 01:45 PM - 02:15 PM EDT
Wes Sylvester, VP, INDUSTRY SOLUTIONS GROUP, Cisco
Tom Gillis, SVP/GM, SECURITY BUSINESS GROUP, CISCO SYSTEMS - SECURITY
As tech leaders, we aspire to build sophisticated systems to detect ransomware, but attacks continue to get through. As we refine our AI-based security analytics, we develop a score for the likelihood of a ransomware attack. In theory, we can trigger and initiate things like a data snapshot before one line of encrypted data is written to disk. This would in effect be an antidote to ransomware, allowing a full, seamless automated recovery. Join a discussion of these exciting concepts and see how the infrastructure plays a unique role in thwarting ransomware.
Tuesday, October 17, 2023 / 01:45 PM - 02:15 PM EDT
Ray Harishankar, IBM FELLOW IBM QUANTUM, IBM CORPORATE - RESEARCH
In 2023, the average cost of a data breach climbed 15.3% to $4.45 million. As the digital economy evolves, this figure is expected to scale more rapidly, increasing the urgency for organizations to modernize their cybersecurity and build agility into their vulnerability management. Security AI and automation safeguard data cost-effectively, but quantum computers will be able to break some of the most widely used security protocols in the world. Learn how organizations are using quantum-safe technology today to plan for a quantum-safe future.
Tuesday, October 17, 2023 / 01:45 PM - 02:15 PM EDT
Arun Kundu, GLOBAL VICE PRESIDENT, Kyndryl
Nelly Akoth, CHIEF TRANSFORMATION OFFICER, Kyndryl
Ben Miron, VP OF INFRA & CYBERSECURITY, Nextera Energy, Inc.
Why do so many digital business transformation initiatives fail? More importantly, what are successful change leaders doing differently, and what can we learn from them? Hear from innovative CXOs who are conquering the complexities of large-scale technological and organizational change by creating a culture of continuous modernization and growth. Join Mark Slaga, Nel Akoth, and Arun Kundu from Kyndryl Consult for a Q&A with bold leaders who are forging new paths to success across their organizations.
Tuesday, October 17, 2023 / 02:20 PM - 02:40 PM EDT
Matt Durham, HEAD OF MARKET STRATEGY, DIGIBEE INC
In this Digibee session, we examine two real-life scenarios where leaders are bravely going where few have gone before, removing existing technology constraints and evolving their integration strategies. Instead of coloring inside the lines, these innovators are reinventing how the business stays connected.
Join us for a future-forward exploration of enterprise integration and how contemporary iPaaS technology is essential to these outcomes.
Tuesday, October 17, 2023 / 02:45 PM - 03:15 PM EDT
Michelle DeClue, VP Analyst, Gartner
Digital technologies are changing the way that companies are designing and constructing their products, and customers are changing the way they use products and interact with manufacturers. This session will show manufacturing CIOs how to use Gartner's Tapestry (TPESTRE) framework to plan for the near and far future with actionable recommendations to implement now.
Tuesday, October 17, 2023 / 02:45 PM - 03:15 PM EDT
Mark Raskino, Distinguished VP Analyst, Gartner
Autonomous business is the answer to the big question "what comes after digital?" AI, blockchain, and other technologies combine to fundamentally reshape business methods and models in the second quarter of the 21st century. CIOs must understand the core shifts of this new era, so that they can inform their CEOs and executive teams, and help reset strategy for the next wave of disruption that is headed toward us.
Tuesday, October 17, 2023 / 02:45 PM - 03:15 PM EDT
Kimberly Harris-Ferrante, Distinguished VP Analyst, Gartner
Insurers have been on their digital journey for a long time but still lack maturity. Many new business pressures such as talent and financial constraints are pushing insurers to rethink their journey. This session will look at the key business drivers that are forcing industry transformation and the opportunities that CIOs must pursue to drive better business outcomes such as dynamic customer engagement, CX and emerging technology use such as metaverse, AI and hyperautomation.
Tuesday, October 17, 2023 / 02:45 PM - 03:15 PM EDT
Dean Lacheca, VP Analyst, Gartner
Digital is no longer a qualifier for how government delivers services. It's distracting. Mission outcomes is all that counts. This session will explore how emerging technologies and practices set the stage for enabling what the future of government looks like and what CIOs need to stop, start and continue to achieve post digital government ambitions.
Tuesday, October 17, 2023 / 02:45 PM - 03:15 PM EDT
Jeff Cribbs, Distinguished VP Analyst, Gartner
Today’s healthcare technology leaders are hearing new demands, at louder volumes, from many new directions. Structural challenges guarantee that transformation is coming — the readiness is all that remains. This session will provide a clear assessment of those multistakeholder demands, a summary of the most promising emerging technologies to address them, and some sound principles for charting the path ahead.
Tuesday, October 17, 2023 / 02:45 PM - 03:30 PM EDT
Vivek Swaminathan, VP, Team Manager, Gartner
Midsize enterprises struggle to govern digital initiatives and fall into familiar siloes to get work done. Join this lightly facilitated discussion and be prepared to share best practices with your peers on sharing digital leadership responsibility.
Tuesday, October 17, 2023 / 03:15 PM - 03:45 PM EDT
Mitch Christow, PRODUCT MANAGER, Google
Organizations around the world continue to adapt to the challenges of how to work while, at the same time, significant innovations in AI bring the promise of a whole new way to create, connect, and collaborate. Leaders want their strategies to reflect this shift. Innovation is top of mind for redefining how work happens, with thoughtfully infused AI in productivity and collaboration tools leading the charge. Join us in this session to learn how organizations and teams of all sizes can unleash creativity, boost productivity, and proactively remain secure while building a new era of work.
Tuesday, October 17, 2023 / 03:45 PM - 04:15 PM EDT
Tomás O'Leary, Founder | CEO, Origina
James Mcglennon, Global CIO | Board Member | Executive Advisor | Investor, Former Liberty Mutual & JMCG LLC
Mike Rozsa, Board Member | Veteran CIO , Former Nisource & Green Cabbage
Don’t play the same old OEM games — the only one who should be in control of your IT roadmap is you.
Get back in the driver’s seat. Be curious. Ask the right questions to free up funds and resources to position your company for innovation and growth.
In this session, you will learn:
How to evaluate your roadmap and ask the correct questions of your vendors
How to increase your agility in the ever-evolving tech landscape and break free of megavendor mandates
How to reduce costly maintenance and downtime risk — and keep systems running smoothly and securely
Tuesday, October 17, 2023 / 03:45 PM - 04:15 PM EDT
Andre Christ, CEO, LeanIX GmbH
Chandra Venkatachalapathy, ASSOCIATE DIRECTOR ENTERPRISE ARCHITECTURE, Carrier Corporation
Chandra Shekar V from Carrier Corporation and André Christ of LeanIX will explore the vital role of Enterprise Architecture in organizational transformation, focusing on three key use cases: cloud migration with TCO assessment, post-merger integration, and ERP transformation. The presentation will conclude with insights into how Enterprise Architecture Management is evolving to prepare IT landscapes for AI integration. Attendees can expect a comprehensive view of EA's impact on business transformation, supported by real-world examples and future-ready solutions.
Tuesday, October 17, 2023 / 03:45 PM - 04:15 PM EDT
Maxime Ioffe, DIRECTOR, GLOBAL INTELLIGENT AUTOMATION, WESCO Distribution
Craig Dewar, VICE PRESIDENT PRODUCT MARKETING, UIPATH - NY
The AI revolution is here, and business leaders know they need to put AI to work. Automation is the missing ingredient that will allow you to realize the benefits promised by AI. It provides the context AI needs to make good decisions and takes action on those decisions to move business forward. In this session, you will learn how companies including Wesco put AI to work and delivered rapid ROI with automation.
Tuesday, October 17, 2023 / 03:45 PM - 04:15 PM EDT
Ryan Hooley, SR. DIRECTOR ENTERPRISE ARCHITECTURE, Baptist Health System
Jakob Dalsgaard, CHIEF OF STAFF FOR ENGINEERING, Keepit
Join Keepit and guest speaker Ryan Hooley, Sr Director of Enterprise Architecture from Baptist Health. Learn how healthcare compliance affects backup and recovery requirements, and get insights into what data security and sovereignty issues must be addressed when migrating from on-prem to cloud. Gain insights into Baptist Health's collaboration with Keepit's cloud-native solution while navigating this landscape, ensuring patient data protection. Don't miss this opportunity to delve into the future of healthcare compliance through digital transformation.
Tuesday, October 17, 2023 / 03:45 PM - 04:15 PM EDT
John Trapani, GLOBAL INDUSTRY LEAD, FINANCIAL SERVICES, Appian
Lisa Dickman, SENIOR DIRECTOR, OPERATIONS ENABLEMENT, S&P Global Market Intelligence
Leading financial information and analytics company S&P Global Market Intelligence has utilized process automation and data orchestration to power their data factory, which is the life-blood of their business. They developed a data-driven, scalable, and flexible workflow platform from scratch on Appian. In an engaging presentation, leaders from S&P Global Market Intelligence and Appian, will discuss how leveraging AI-powered process automation and data-driven insights has empowered S&P Global Market Intelligence to better enable its customers to make critical business decisions.
Tuesday, October 17, 2023 / 03:45 PM - 04:30 PM EDT
Healthcare organizations pivoted digital health strategies and resources to accommodate patient and employee needs in the early months of COVID-19. Many fast-tracked digital transformations, improved online portals, adopted telehealth services and added network and security controls. Now organizations are evolving. Join us for a discussion on how healthcare organizations should prioritize technology investments to address the following four trends: Rise of patient consumerism, Limitations telehealth services, Lack of preparation for digital transformation and Clinician burnout.
Tuesday, October 17, 2023 / 03:45 PM - 04:30 PM EDT
Bob Schroeder, VP Product Management, Spectrum Enterprise
Retailers find themselves in a rapidly changing marketplace, adjusting their strategies to contend with headwinds including evolving consumer behavior, the lingering impacts of COVID-19, high inflation, and rising materials and labor costs. Join us for a roundtable discussion of current and planned strategic investments retailers are making in application technologies, including: AI, automation, personalization and how retailers are innovating and evolving the modern retail experience. .
Tuesday, October 17, 2023 / 04:20 PM - 04:40 PM EDT
Chip Kleinheksel, PRINCIPAL AND GLOBAL SAP CTO, Deloitte Consulting
Devesh Sharma, GLOBAL VICE PRESIDENT, RISE WITH SAP ECO, SAP SE
We’ll explore how a clean-core strategy helps to operate your cloud ERP with greater ease, agility, and control. By standardizing underlying ERP operations, you can apply more best practices and customize only what you need to differentiate your business. Learn about SAP’s tools and incentives to design your clean core. Join our strategic partner, Deloitte, who bolsters and guides customers on their clean-core cloud ERP deployment journey.
Tuesday, October 17, 2023 / 04:20 PM - 04:40 PM EDT
Uy Huynh, VP SALES ENGINEERING, Island
The application enterprises use the most is the browser. In fact, it has become our primary work environment, but the browser we most often use was built for consumers. So, we have surrounded it with an endless, complex and expensive stack that overwhelms your security teams and interrupts end users. But what if the browser was designed for the enterprise? What could that do for security, productivity and work itself? Join this session to learn how to enable work as it should be. Security everywhere without getting in the way!
Tuesday, October 17, 2023 / 04:45 PM - 05:15 PM EDT
Hung LeHong, Distinguished VP Analyst, Gartner
CIOs have been steadily increasing their digital product know-how, starting with employee-facing digital products and customer-facing channels/portals. It's now time to go further. Revenue-generating and venture-building digital products are forcing a convergence in all parts of the organization. This is not a solo IT journey. Learn how this product journey will transform the whole enterprise and IT, and be prepared to chart your course.
Tuesday, October 17, 2023 / 04:45 PM - 05:15 PM EDT
Jaime Capella, Distinguished VP, Research, Gartner
Most CxOs outside of IT want to lead digital initiatives, yet only 1 in 5 do so in ways that consistently deliver value. These “digital vanguard” CxOs co-lead digital delivery with CIOs, and invest significantly more personal time, staff and budget into their digital initiatives than other CxOs. This session draws from our new CxO survey to provide fact-based guidance on the CxO-CIO partnerships that maximize value from digital.
Tuesday, October 17, 2023 / 04:45 PM - 06:15 PM EDT
Dave Aron, Distinguished VP Analyst, Gartner
The CIO needs a growth agenda to respond to CEO demands. High-growth enterprises leverage three catalysts for growth — strategic diversification, collective leadership and embedded antifragile practices. However, only 34% of senior executives believe CIOs take a leadership role in contributing to the company’s growth. This session focuses on how and where CIOs can become growth leaders.
Tuesday, October 17, 2023 / 05:25 PM - 05:45 PM EDT
As public cloud continues to gain momentum, the gap broadens between operating traditional networks and cloud networks. Organizations today grapple with limited visibility, numerous design patterns, and a sprawling B2B landscape. In this session, learn how one global enterprise leveraged Cloud Network as-a-Service (CNaaS) to drive firewall consolidation and scale while simultaneously facilitating a data center exit strategy.
Tuesday, October 17, 2023 / 05:25 PM - 05:45 PM EDT
Dickson Kasamale, Second Vice President, IT Finance & Analytics, The Standard
Jenny Fong, VP Product Marketing, Apptio
AI, GreenOps and other innovations have the potential to transform your business, but you cannot just hope for new funding or irresponsibly chase ideas. Hear how The Standard embarked on an IT financial management journey focusing on data-driven insights to drive investment decisions. Learn how they started with a focus on cost transparency and planning, which provided the flexibility to shift more resources from “run” to “grow” and move toward a product-oriented funding model.
Tuesday, October 17, 2023 / 05:50 PM - 06:10 PM EDT
Richard Bird, CHIEF SECURITY OFFICER, Traceable.ai
The dynamic role of APIs in modern enterprises is undeniable, yet the security ramifications are often underestimated. 60% of organizations have suffered an API-related breach in the past 2 yrs, w/ 74% enduring at least 3 such breaches. A contributing factor to this heightened vulnerability is API sprawl.
Attend this session to gain:
-A comprehensive understanding of the latest trends & vulnerabilities surrounding API security
-Tactical solutions to address & counteract the widespread issue of API sprawl
-Guidance on fortifying API defenses in alignment w/ digital transformation strategies
Tuesday, October 17, 2023 / 05:50 PM - 06:10 PM EDT
Daniel Hebda, CHIEF STRATEGY OFFICER, MEGA International
Nicholas Hatfield, SENIOR PRESALES MANAGER, MEGA International
Modern, next-generation architecture accelerates business transformation by harnessing the power of AI through automated application portfolio management, prioritizing IT projects using a data-driven, smart approach, and connecting applications to business capabilities, serving as a powerful bridge between technology and organizational goals. MEGA’s HOPEX next-generation enterprise architecture platform offers a greater connected EA repository, automation, and smart recommendations - everything a modern, cutting-edge architect needs to be successful in today’s fast paced digital world.
Wednesday, October 18, 2023 / 10:00 AM - 10:20 AM EDT
Leonardo Vieira, DIGITAL INDUSTRY DIRECTOR, Stefanini
Scott Tankersley, SMART FACTORY LARGE PROJECT LEADER, HONDA NORTH AMERICA, INC
Digital manufacturing technology has the power to transform the manufacturing industry. But alongside its many benefits, smart manufacturing also creates the challenge of complexity on the shop floor. In this session, Stefanini and Honda share how they are enhancing the performance of manufacturing personnel by placing humans at the center of the process, providing streamlined and task-specific interfaces, presenting actionable data, and introducing new, accessible technologies to improve overall performance.
Wednesday, October 18, 2023 / 10:00 AM - 10:20 AM EDT
Bob Friday, GVP Chief AI Officer, CTO, Juniper Networks
AIOps for your enterprise network can increase productivity by heading off problems before users even know there’s an issue. With AIOps you can reduce support tickets by up to 90% so your IT team can focus on more strategic projects. Understand and optimize every experience for every user across your wired, wireless and SD-WAN and data center. Join this session to learn the benefits of AIOps and how intent-based technology gives you scale and agility for delivering a truly better network experience and how you can effectively secure users, applications, and devices without additional overhead.
Wednesday, October 18, 2023 / 10:30 AM - 10:50 AM EDT
Mike Ramsey, VP Analyst, Gartner
This session will focus on the critical technologies for manufacturers, featured in the latest Gartner Hype Cycle for Manufacturers. Attendees can expect to gain more insight into the five key tech areas with practical planning advice for each.
Wednesday, October 18, 2023 / 10:30 AM - 11:00 AM EDT
Yefim Natis, Distinguished VP Analyst, Gartner
Composability promises the business modern agility, resilience, adaptability and growth. A composable mindset can help CIOs target their investments to accelerate innovation and build confidence in businesses facing future disruptions. In this presentation, learn the business drivers, the best practices, the early steps forward and the key milestones on the roadmap to the agility of the leading digital business.
Wednesday, October 18, 2023 / 11:30 AM - 12:00 PM EDT
Natalie Patterson, Director of AI Product Marketing, SAP
Maura Hameroff, SVP ERP PRODUCT MARKETING, SAP
Join SAP thought leaders to uncover how SAP Business AI delivers a true system of intelligence. Your processes will become self-learning and your business outcomes optimized. Even now, SAP Business AI is embedded in your SAP applications to deliver relevant and reliable results, faster and with less effort.
Wednesday, October 18, 2023 / 11:30 AM - 12:00 PM EDT
Praveen Kumar, PRINCIPAL ARCHITECT, ARCH CAPITAL SERVICES - NC
Ian Stendera, CPO, Ardoq
76% of EA functions fail and resort to restart. Why? How do you eliminate the risk of being part of that statistic? Join us to hear how Arch Insurance learned from the past to shift its enterprise architecture mission from a sole focus on traditional governance to a strategic and innovative one. Learn ways to define business outcomes, target communications with stakeholders and leadership to elevate EA’s impact, realize your strategic goals, and foster innovation within the organization.
Wednesday, October 18, 2023 / 11:30 AM - 12:00 PM EDT
Mike Fitz, Vice President for T-Mobile for Business National Sales, T-Mobile USA, Inc
Amid rapid technological progress, 5G private networks are reshaping the future workforce. This session reviews real-world examples of the transformative potential. As businesses adapt to dynamic landscapes, the session uncovers how 5G private networks revolutionize work through seamless communication and enhanced collaboration. With unmatched speed and reliability, 5G connectivity can empower organizations to unlock productivity and innovation. Attendees will gain learn how 5G private networks are redefining work, propelling business into the future.
Wednesday, October 18, 2023 / 11:30 AM - 12:00 PM EDT
Vijay Gopal, VP GM, LENOVO (UNITED STATES) INC.
IT has evolved to include responsibility for the employee experience, as well as the tech that powers efficiency, productivity, and success. In this session, learn how businesses challenged by dynamic work environments can leverage Digital Workplace Solutions to optimize people resources and drive business acceleration through tailored applications and tools that meet scalability, flexibility, and security expectations throughout an organization’s ecosystem.
Wednesday, October 18, 2023 / 11:30 AM - 12:00 PM EDT
Ed Colonna, SENIOR DIRECTOR, CIO MARKETING, WORKDAY
Since pioneering electronic trading in 1971, Nasdaq has continued to lead with innovation, attracting high-growth tech firms and revolutionizing IPOs. To keep up with the pace of change, Nasdaq deployed Workday Financial Management and Workday Extend, achieving remarkable gains in productivity, automation, and cost savings. Eric Langheim, VP at Nasdaq, will share insights on ensuring global scalability of enterprise solutions amidst complexities like M&A. Join to learn from Nasdaq’s success in modernizing operations and embracing change with Workday platform capabilities.
Wednesday, October 18, 2023 / 11:30 AM - 12:15 PM EDT
Spencer Gracias, CHIEF EXECUTIVE OFFICER, Stefanini
Fabio Caversan, INNOVATION, VP, Stefanini
For 15 years, the face of Stefanini artificial intelligence, Sophie, has been enhancing user experiences and increasing productivity. But despite her many attractive attributes, Sophie’s most valuable quality is her ability to evolve. As the world changes, businesses will need to take a note out of Sophie’s book: adopting and adapting to new technology to remain competitive. In this session, join Stefanini’s CEO of North America and APAC, Spencer Gracias, and VP of Innovation, Fabio Caversan, for an open discussion on the benefits and challenges of the next big thing in tech: generative AI.
Wednesday, October 18, 2023 / 11:30 AM - 12:15 PM EDT
Nicholas Mussallem, SVP, Head of Product, Ava Labs
Kyle Burgess, Specialist Leader, Deloitte Touche Tohmatsu
Peder Muller, CHIEF SOLUTIONS ARCHITECT, Deloitte
Discuss how blockchain technologies already deliver tangible benefits to governments worldwide. This session will share a brief overview of the transformative 'Close As You Go' initiative, which Ava Labs and Deloitte co-implemented for the Federal Emergency Management Agency (FEMA), then open up for a roundtable discussion about the challenges governments face in adopting blockchain, and areas of success seen today.
Wednesday, October 18, 2023 / 12:30 PM - 01:15 PM EDT
Avivah Litan, Distinguished VP Analyst, Gartner
Bring your questions to this interactive session, and learn from those posed by your peers, as we discuss how to get more value from blockchain, Web3, NFTs and crypto technologies.
Wednesday, October 18, 2023 / 01:15 PM - 01:35 PM EDT
Peter Wulfraat, CRO, Kore.ai
Generative & Conversational AI is reshaping enterprises and the world, driving a $4+ Trillion impact across diverse applications. Enterprise leaders grapple with rapid change, seeking a roadmap for responsible deployment benefiting customers and employees. Join us to gain insights from industry experts and Kore.ai customers. Discover success stories and prepare for the next 12-24 months. In this session, you will: Stay updated on cutting-edge Generative AI trends - Prioritize high-value use cases for immediate impact - Receive a roadmap for responsible adoption of future AI innovations.
Wednesday, October 18, 2023 / 01:45 PM - 02:05 PM EDT
Joel Stocker, VP of Product Marketing, ControlUp
IT organizations struggle with troubleshooting complex workspaces, a barrage of support tickets, and flat budgets. ControlUp’s Digital Employee Experience platform helps IT resolve issues faster, prevent tickets, and reduce spend. ControlUp minimizes the complexity of troubleshooting with context-rich data and reporting, proactively identifies problems while automating solutions before tickets are submitted, and consolidates tools into a single, easy-to-use SaaS application. Join our session at the ITXPO Theater to learn more about how ControlUp can help deliver a better desktop experience.
Wednesday, October 18, 2023 / 01:45 PM - 02:05 PM EDT
Natascha Guerrero, SR. PRODUCT MARKETING MANAGER, OwnBackup
Rich Rose, Director of Solution Engineering, Ownbackup.com
In an uncertain economy, driving innovation, minimizing risk, and performing to plan are essential. Failure to protect your data can put business continuity, compliance, brand, performance, and your organization’s future at risk.
In this session, learn where SaaS vendors' responsibilities to protect data end, and where yours begin. Discover why mission-critical data in applications like Salesforce, ServiceNow, and Microsoft Dynamics, must be protected with proactive initiatives like backing-up, archiving, and security posture management, to ensure a strong foundation for digital transformation
Wednesday, October 18, 2023 / 01:45 PM - 02:05 PM EDT
David Mitchell, Sr. Data Virtualization Engineer, DaVita
As a leading kidney care provider in North America, DaVita is focused on improving clinical outcomes for the 200,000 patients it serves each year. Leveraging Denodo’s Logical Data Fabric as part of a strategic initiative to reinvent the organization’s core clinical documentation system, DaVita is proactively utilizing data to identify and address key trends that can help improve a patient’s quality of life. Learn how DaVita and Denodo established a centralized data consumption layer, and insulated data consumers from underlying changes during DaVita’s multi-year data transformation journey.
Wednesday, October 18, 2023 / 02:15 PM - 03:00 PM EDT
Joseph Provenza, VP Analyst, Gartner
The perception of strategic planning as a complex and time-consuming exercise makes midsize enterprise CIOs respond operationally to business demands. Bring your questions, and learn from those posed by your peers, to this interactive session. Solve your doubts around IT strategic planning, and jump-start the creation of your strategy.
Wednesday, October 18, 2023 / 03:15 PM - 04:00 PM EDT
Michel Moesman, VP GLOBAL PLATFORM AND INTEGRATION, Kyndryl
Adeel Saeed, VP TECHNOLOGY STRATEGY AND EXECUTION MGM, Kyndryl
Every enterprise leader wants to simplify and integrate sprawling technology estates, but most struggle to make meaningful progress. What are successful CXOs doing to streamline their digital business transformations? Join Adeel Sayeed, Vice President of Technology Consulting and Michael Moesman, Senior Vice President, Delivery Leadership at Kyndryl to discover the ways to simplify, accelerate and extend the impact of technology across your organization. Ideate with peers about how you can apply these strategies to your organization and build a culture of continuous progress and innovation.
Wednesday, October 18, 2023 / 03:15 PM - 04:00 PM EDT
Paul Porter, VP SALES ENGINEERING, xMatters / Everbridge
IT Organizations must deliver innovation expediently to stay competitive and ensure the availability of business services. In this session, we discuss how our clients leverage “automation first” to resolve IT issues. Join us to gain insights into how our Digital Operations platform can help minimize the impact of IT service disruptions using AI Automation.
Key learnings:
•Strategies to eliminate or reduce impacts to business services
•How to leverage advanced automation to reduce response times and increase operational resilience
•Real-world success stories from organizations across industries
Wednesday, October 18, 2023 / 04:15 PM - 04:35 PM EDT
Rich McAvey, Distinguished VP Analyst, Gartner
Oil, gas and energy companies are expanding the scale and scope of digital innovations to drive efficiency, transform operations and diversify revenue. Facing pressure to get more from lean resources, CIOs can use this Hype Cycle to align their technology investments with strategic business goals.
Wednesday, October 18, 2023 / 04:15 PM - 04:35 PM EDT
Lloyd Jones, Sr Director Analyst, Gartner
Utilities must leverage digital innovations and embed AI to improve business efficiency, transform operations to include beyond the meter to diversify revenue. Facing pressure to get more from lean resources, CIOs can use this Hype Cycle to align their technology investments to support critical capabilities that execute on strategic business goals.
Wednesday, October 18, 2023 / 04:15 PM - 05:00 PM EDT
Robert Naegle, VP Analyst, Gartner
This session will explore the concept of strategic cost optimization, what it is and how it is different that reactive cost cutting. We will discuss building a proactive approach to cost reduction, resource optimization and value-based investment. Bring your questions about best practices, available research and supporting tools that can help CIOs and their teams strategically optimize technology spend.
Wednesday, October 18, 2023 / 04:15 PM - 05:00 PM EDT
Kristin Root, Sr Executive Partner, Gartner
Olivier Erhard, VP, Team Manager, Gartner
How have you transformed the store experience to meet the demands of unified commerce? Join this facilitated discussion focused on the unified commerce journey and how you and your peers have delivered technology, people and process to meet that challenge. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!
Wednesday, October 18, 2023 / 05:15 PM - 05:45 PM EDT
Wellington Holbrook, Sr Director Analyst, Gartner
Technologies impacting banking are moving at a blistering pace, from generative AI to web3. But the majority of innovation projects are not ultimately adopted by business stakeholders. This session provides the most compelling examples of innovation in banking that boost revenue growth and help customers and communities, and guidance on controllable levers for the CIO to boost the adoption of innovative new products by business partners.
Wednesday, October 18, 2023 / 05:15 PM - 05:45 PM EDT
Sudip Pattanayak, Sr Director Analyst, Gartner
Ecosystems responsible for managing data across product life cycles have grown increasingly complex. Accordingly, manufacturing CIOs must connect siloed data internally and externally to the organization. This presentation provides a strategic framework to define, design and develop a digital thread that delivers better and more sustainable products, and creates resilient businesses.
Wednesday, October 18, 2023 / 05:15 PM - 05:45 PM EDT
Stephen Smith, VP Analyst, Gartner
Much of the discussion of digital twin of a customer is centered around leveraging them as an enterprise to benefit the enterprise's ability to create products and experiences that the enterprise believes would be either competitively powerful or helpful to a customer. This presentation explores a different approach to bring more control value directly to the customer.
Wednesday, October 18, 2023 / 05:15 PM - 05:45 PM EDT
Bill Finnerty, VP, Team Manager, Gartner
The post digital era brings three focuses for government; being empathetic, being insight-driven and leveraging an orchestrated ecosystem. However, these elements of post-digital will manifest themselves differently across the various government segments. This session will explore examples of government organizations that are leading the way toward the post digital era.
Wednesday, October 18, 2023 / 05:55 PM - 06:15 PM EDT
Nicole Ostrander, SENIOR ACCOUNT EXECUTIVE, Orbus Software
It’s off to the races! In today's ever-evolving landscape, how can you ensure that you’re backing the winning horse?
Join us as we explore a transformative approach to decision-making through objective capability-based planning. Learn how to create a unified vision of your enterprise, enhance capability enablement, address dependencies more effectively, and drive strategic roadmaps. Embrace the power of data-driven insights, gaining context to understand precisely where you should allocate time, talent, and funding. Elevate your strategy with clarity and confidence.
Wednesday, October 18, 2023 / 05:55 PM - 06:15 PM EDT
Dormain Drewitz, VICE PRESIDENT, PLATFORM ADVOCACY, PagerDuty
The potential benefits of AI and automation are vast, but adoption is riddled with challenges. This talk explores top mistakes that CIOs encounter when embracing AIOps, generative AI, and automation initiatives. From overly ambitious project scopes to poor change management strategies, AI and automation projects can stagnate and fail to realize their potential. Yet, the solution isn't to maintain investment in manual processes. Join us for ideas on succeeding by avoiding mistakes, like:
- Scoping too broadly to make progress
- Unnecessarily building from scratch
- Disconnected implementations
Wednesday, October 18, 2023 / 05:55 PM - 06:15 PM EDT
Rich Dandliker, CHIEF STRATEGIST, VEZA
Securing your data is increasingly becoming a key concern not just for CISOs, but CIOs as well. However, the scale and architecture of modern data and SaaS environments have made it nearly impossible to operationalize the Principle of Least Privilege, core to any viable compliance and security program. Transformative new solutions based on the “permissions graph” are emerging to allow comprehensive visibility and a next-gen governance approach to data access.
Wednesday, October 18, 2023 / 05:55 PM - 06:15 PM EDT
Elise Carmichael, CTO, Lakeside Software
IT teams often struggle to see what’s going on across their dark IT estate – where costly inefficiencies, poor employee experiences, shadow IT, software bloat, compliance issues, and unresolved problems hide. With visibility, you can:
- Shed light on hidden issues such as poor device, network, or application performance
- Be alerted proactively when something unusual is happening within the estate
- Discover operational inefficiencies by uncovering software license waste, ineffective hardware utilization, and excessive network lag
- Use data to guide your transformations and initiatives
Wednesday, October 18, 2023 / 06:20 PM - 06:40 PM EDT
Andrew Beagley, CHIEF RISK OFFICER, OptimEyes
A panel of three Fortune 500 CIOs will discuss the opportunity to redefine cyber and IT risk management, implement digital transformation, drive business success with effective risk decision-making.
CIOs carry significant risk in today’s operational and technology landscape, where minimizing or predicting the impact of risk can be challenging. Automated data ingestion and on-demand characterization of cyber and IT risk using AI/ML-driven risk modeling provides a CIO with a better understanding of potential risk exposure across an organization and leads to more informed decision making.
Wednesday, October 18, 2023 / 06:20 PM - 06:40 PM EDT
Scott Sandschafer, CHIEF EXECUTIVE OFFICER, Calibo Inc
In a landscape where 70% of digital transformations miss the mark due to tool overload, inflexible processes, and shifting needs, a pivot is non-negotiable. Join ex-CIO of Novartis & Fiat Chrylser Automobiles, Scott Sandschafer, as he unveils data and digital strategies to accelerate business value generation by 50%. Experience a surge in data and SW engineer efficiency by adopting platforms that harmonize your tech ecosystem and automate non-value-added processes, resulting in M$ in savings within just a year.
Wednesday, October 18, 2023 / 06:45 PM - 07:05 PM EDT
Erin Mcgowan, GLOBAL VP OF SOLUTIONS ENGINEERING, Dataiku
Ren Lee, SVP MARKETING, Dataiku
50% of companies surveyed said they have implemented AI in at least one business area, a figure that has doubled in two years (McKinsey State of AI 22). However, while many companies want to accelerate, too few are still industrializing their AI efforts. Join Erin McGowan & Ren Lee for this session, where we will explore the path to effectively generating AI value rapidly without compromising control, all through the power of Dataiku.
Thursday, October 19, 2023 / 10:00 AM - 10:20 AM EDT
Shawn Rosemarin, VP R&D - CUSTOMER ENGINEERING, Pure Storage
Kendra Mccormick, SENIOR MANAGER OF DATACENTER AND NETWORK, HealthEdge
Whole person care demands comprehensive data, creating challenges for payers and providers. Currently, the future of data-driven patient care is threatened by slow data processing, compliance complexity, and data security challenges. In this case study session, Pure Storage customer, HealthEdge unpacks the challenges of managing anonymized data from disparate networks and shares how they’re adopting a cloud-first strategy with future-proof infrastructure investments that enable scalability, innovation, resource optimization, and ultimately – enhanced patient outcomes for next-gen care.
Thursday, October 19, 2023 / 10:00 AM - 10:20 AM EDT
Enterprise innovation and productivity are consistently hampered by technical debt, software security, and developer churn. We know that developers spend up to 42% of their time rewriting bad code – a loss for the business that also leads to unhappy employees focused on rework rather than creativity. Enterprises don’t invest enough in ensuring that the foundation of software – the code – is healthy. By focusing on clean code, organizations can boost productivity and software value, improve security, and reduce risk.
Thursday, October 19, 2023 / 10:00 AM - 10:20 AM EDT
Kj Kusch, VP, GLOBAL FIELD CTO, WalkMe
Whether it's new AI applications or new capabilities in existing applications, AI can take workplace productivity to a whole new level. Learn how to deliver AI safely and effectively with guidance, guardrails and best practices with digital adoption.
Thursday, October 19, 2023 / 10:30 AM - 11:00 AM EDT
Donna Scott, Distinguished VP Analyst, Gartner
According to Gartner’s 2023 board of directors survey, 89% of boards see digital as implicit to growth strategies, yet just 19% have seen progress toward their digital transformation goals. The enterprise lacks agility and speed in its management capabilities such as strategy, governance, program management, product management, and multidisciplinary delivery. This session will explore how CIOs can move digital transformation forward by applying agile principles across the enterprise.
Thursday, October 19, 2023 / 10:30 AM - 11:00 AM EDT
Philip Allega, VP Analyst, Gartner
With a turbulent economy, CEOs and boards of directors want to see the business benefits of digital investments. To counter economic headwinds, CIOs must turn to business architecture to close the strategy-to-execution gap. Here we will address: the role of business architecture, why it is essential and how to use business architecture to make smarter I&T investment decisions.
Thursday, October 19, 2023 / 11:30 AM - 12:00 PM EDT
The Business Transformation and Innovation landscapes are dynamic. Discover the critical role customer-driven strategies play in reshaping businesses. Uncover how the CIO's perspective reveals tech innovation's dual impact on efficiency and cultural change. Through real-world industry-specific use cases, see how customer-centric solutions, tech progress, and adaptable cultures intersect. We'll show you how these elements boost the bottom line and nurture forward-looking ecosystems in today's rapidly changing business environment.
Thursday, October 19, 2023 / 11:30 AM - 12:00 PM EDT
Sam Attias, DIRECTOR OF PRODUCT MARKETING, Celonis
Join us to hear how Celonis, the market leader in process mining, is enabling IT leaders to optimize their IT strategies. You will understand why process intelligence is the critical component in your IT stack to support IT and empower your business to deliver massive, scalable, and fast value. During the session, we will discuss how Celonis can help you optimize your IT initiatives such as system migration and ITSM. We will also outline how process intelligence can up-level your strategy for genAI, sustainability, and inter-company collaboration.
Thursday, October 19, 2023 / 11:30 AM - 12:00 PM EDT
Suha Can, CISO, Grammarly
Generative AI brings unprecedented opportunities to boost business performance and productivity—but also new security and privacy threats. Businesses are at risk whether they’re adopting the technology or not, with employees widely admitting to unauthorized use. Grammarly CISO Suha Can will discuss how CIOs can quickly adapt to this evolving threat. He’ll share a framework based on Grammarly’s experience developing and implementing its own generative AI product to guide how IT leaders can safely select and deploy generative AI tools to maximize their historic impact—and minimize their risks.
Thursday, October 19, 2023 / 11:30 AM - 12:00 PM EDT
In this talk, we’ll share actionable takeaways and technology recommendations for IT leaders, including the change agents best positioned to champion these important efforts. We have tips on how to reduce the negative impact your company and products have on the planet (environmental sustainability), how to identify and manage the impact your business has on your employees (social sustainability), and guidance on managing the business’ fiscal health and future profitability (financial sustainability).
Thursday, October 19, 2023 / 11:30 AM - 12:15 PM EDT
Gary Aliff, CIO AND VP OF EMPLOYEE EXPERIENCE, Zendesk
IT leaders have always been on the front lines of driving digital transformation. Many leaders have been finding success by bringing together their EX and CX strategies. Join Zendesk and your CIO peers to discuss how you are preparing for the next trends and evolutions coming that will radically change the customer and employee experience landscape.
Thursday, October 19, 2023 / 12:15 PM - 12:35 PM EDT
Raghu Ravinutala, CEO AND CO-FOUNDER, Yellow.ai
Eric Hansen, Chief Information Officer, Waste Connections
Jessica Osborn, Sr Manager, IT Support Automation, Randstad
Yellow.ai has pioneered the integration of generative AI in runtime, not just in crafting customer experience journeys, but also in real-time conversations. This innovative approach propels automation to unparalleled levels, enabling the platform to autonomously address 90-100% of customer support inquiries. In this transformed paradigm, human agents metamorphose into AI managers, meticulously refining processes and intervening only when essential. Join me and our customers to delve deep into the future of customer support-- where AI isn't just a tool, but a collaborator.
Thursday, October 19, 2023 / 12:15 PM - 12:35 PM EDT
AJ Tennant, VICE PRESIDENT, Glean Technologies, Inc.
Recent advances in generative AI promise to tap into enterprise knowledge trapped in silos and automate rote work,ultimately improving business outcomes. But deploying generative AI in the enterprise doesn’t come without its challenges. A generative AI assistant capable of answering complex questions using the right corporate knowledge,while adhering to enterprise-grade security and data governance, requires first building a powerful Retrieval Augmented Generation system. Glean's AJ Tennant shares key lessons from deploying generative AI in hundreds of enterprises.
Thursday, October 19, 2023 / 12:45 PM - 01:15 PM EDT
Cesar Lozada, Director Analyst, Gartner
Benchmarking your digital execution KPIs against industry peers provides an objective fact base to gauge competitive position, and to identify and launch initiatives that can be quantified and optimized. Learn how to continuously optimize and improve IT operations and digital platforms in order to achieve your strategic digital priorities. Ready to quickly benchmark your digital execution against industry peers? Answer 5 KPI questions via the Rapid Digital Execution Scorecard for immediate results. Open the second PDF and click the blue Launch button to get started.
Thursday, October 19, 2023 / 12:45 PM - 01:15 PM EDT
David Smith, Distinguished VP Analyst, Gartner
Digital foundations are a set of processes, principles and technical capabilities needed to enable future strategic business goals by delivering an adaptive and composable platform that supports the rapid delivery of new digital products and solutions. Without a flexible digital foundation that is scalable and adaptable, companies will not be able to adapt rapidly to changing business needs.
Thursday, October 19, 2023 / 03:30 PM - 04:00 PM EDT
Stephen Smith, VP Analyst, Gartner
The blurring of the physical and the digital has created new businesses and generated significant value for many. However, many enterprises are disappointed with the financial results of th