The premier destination for strategic process management insights.

Organizations are undergoing major transformations – to shift to digital business, become more customer-centric, and keep pace with regulatory changes. Any transformation impacts business processes, often requiring dramatic changes to how people work. Yet over 70% of transformation initiatives fail. Process management practitioners can change that and directly contribute to the success of their organization’s initiative by applying the latest process thinking, techniques and technologies to innovate and drive change.

Senior IT and business professionals who attend as a team most efficiently advance their process knowledge, skills and projects.
Roles Include:
  • IT leaders involved in improving and redesigning processes 
  • Line of business process owners
  • Business process project/program managers
  • Directors/Managers, BPM and process quality
  • Chief process officers
Business Process Improvement Leaders
Those involved in transformation initiatives, including:
  • IT and business leaders focused on transformation projects
  • Enterprise, business and solution architects
  • Organizational change leaders
Business Transformation Leaders
Roles Include:
  • Business relationship managers
  • Business and system analysts
  • COOs or Chief Process Officers
  • Strategy, operations, finance and quality management leaders
  • Sales operations
  • Digital marketing and customer experience management leaders
  • Governance, risk and compliance leaders
Business & IT Leaders
Industries served include:
  • Public sector and governement agencies
  • Insurance
  • Banking and financial services

What You Will Learn

  • Move beyond “traditional BPM” to reinvent processes that support business transformation initiatives – all business transformation projects have a major impact on operational processes
  • Enhance customer-facing processes and customer experiences
  • Drive innovation within your enterprise
  • Exploit the forces of digital business to improve your organization's business performance
  • Shift investments towards strategic projects that will drive growth while continuing to reduce costs and drive efficiencies
  • Demonstrate the relevance of your BPM initiative to senior management by quantifying impact on business performance results
  • Update your mindset, behavior, methods and technologies to tackle the continuous and disruptive changes that are characteristic of business transformation initiatives
  • Build buy-in and gain adoption for BPM and the resulting organizational changes
  • Build the skills necessary to establish yourself as a change agent and leader for business transformation

View  last year’s agenda

Features & Benefits

  • Gartner Analyst Sessions: Gartner analysts presenting select research, targeted to your priorities
  • One Gartner Analyst One-on-One Meeting: Sit privately for 30 minutes with a Gartner analyst specializing in a topic you'd like to discuss
  • Analyst-User Roundtables: Hear how your colleagues from various industries tackle problems similar to yours
  • End-User Case Studies: We invite a number of end users to personally present leading-edge case studies and answer questions
  • Workshops: Hands-on sessions provide an opportunity to drill down on specific "how to" topics
  • Exhibitor access: Exclusive access to select exhibitors to make informed decisions
  • Solution Provider Sessions: Sponsor-led sessions feature some of the market's most fascinating solutions
  • Group Rate Discount: IT and business teams can maximize their learning by attending as a group
  • Network With Peers: Hundreds of senior business and IT leaders will convene to interact and share their knowledge and objectives; plus, take part in dedicated, industry-based networking opportunities built right into the agenda

What's Included

Learn more about pricing and registration

Frequently Asked Questions

Get answers to your questions here


We are preparing our 2016 agenda which features comprehensive tracks to target all process management maturity levels and goals.

2015 Tracks

  • Track A: Practical Approaches to Real World Challenges - Technology and Methods
  • Track B: Using BPM Projects to Drive Growth and Sustain Advantage
  • Track C: Building the Strategies to Exploit New Digital Business Opportunities

2015 Hot Topics

Topics including guidance on how to:
  • Build a solid BPM foundation to improve results
  • Renovate and Innovate Business Processes to Enable Digital Business Models
  • Lead Organizational Change and Tap New Opportunities
  • Harness Digital Technologies to Drive Growth
  • Developing Key Roles and Skills to Deliver BPM Excellence

2015 Highlight: What Does it Mean to Digitalize a Process?

Optimize Your Attendance

Maximize your on-site ROI by adding these Garnter exclusives to your agenda:

  • Admission to all Keynote sessions
  • One (30 min) Gartner Analyst One-on-One (sign up will open pre-event)
  • Analyst User RoundTables
  • Workshops
  • End-User Case Studies
  • Solution Provider Showcase
  • Networking Reception


Listen to inspirational guest keynote speakers; hear from Gartner-invited end-user case study speakers – real practitioners with real-world knowledge; and learn from Gartner analysts – the foremost experts in their areas of focus. 

Highlighted Speakers From the 2015 Conference

  • Janelle B. Hill
    Janelle B. Hill

    VP, Distinguished Analyst


  • Tim Creasey
    Tim Creasey

    Chief Development Officer


2015 Conference Chair

Elise Olding
Elise Olding

Research VP

Elise Olding is a Research Director covering the complex challenges of organizational change and business transformation from a people perspective. Her areas of focus include organizational change, communications strategies and emerging trends in employee engagement from a hands-on practitioner view. Ms. Olding provides research on a worldwide basis, advising clients on best practices to achieve sustainable change and business transformation. She is a member of Gartner's Business Process Management team.


Meet the Solution Providers Who Can Enable Your Business Transformation Initiatives

The Gartner Business Process Management Summit will help you develop a "short list" of technology and service providers who can meet your particular needs. You'll receive exclusive access to some of the world's leading technology and service providers in a variety of settings.

Learn more about the exhibitor experience.  
Contact us to learn more about opportunities to exhibit. 

Become an Exhibitor

Take Your Place Among Technology's Key Players
Join us now


Exhibitor Interactions

Read more about how you can interact with our exhibitors

Venue & Travel

Sydney, Australia


More details to come

Hilton Sydney Hotel
488 George Street
Sydney, Australia - NSW 2000