• BPM Summit - business process reengineering

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    NEW: Public Sector Forum Announced

    Driving Transformation and Leadership within the Public Sector

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    Meet the Gartner analysts

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    Guest keynote speakers announced

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Process, Leadership and Technology for Business Transformation

All organizations must undergo transformation to remain relevant. They must rethink customer experience, embrace digital business, and redefine business models and processes to remain competitive. 

The pace of change will only be increasing. 

Whether you are just starting your transformation or well on the transformation journey, this is the must-attend conference. Our conference will provide you with the tools to start your journey, hone the skills needed to tackle business transformation and bolster process methods.

The Business Transformation and Process Management Summit has assembled a comprehensive cross section of analysts that will provide specific insights into leadership, customer, enterprise architecture, program and portfolio management, digital workplace, emerging technology and process to give you the insights and advice you need to accelerate your transformation.  

The Summit is designed for individuals in the following roles:
Roles Include:
  • IT leaders involved in improving and redesigning processes 
  • Line of business process owners
  • Business process project/program managers
  • Directors/Managers, BPM and process quality
  • Chief process officers
Business Process Improvement Leaders
Those involved in transformation initiatives, including:
  • IT and business leaders focused on transformation projects
  • Enterprise, business and solution architects
  • Organizational change leaders
Business Transformation Leaders
Roles Include:
  • Business relationship managers
  • Business and system analysts
  • COOs or Chief Process Officers
  • Strategy, operations, finance and quality management leaders
  • Sales operations
  • Digital marketing and customer experience management leaders
  • Governance, risk and compliance leaders
Business & IT Leaders
Industries served include:
  • Banking, Financial Services, Insurance
  • Technology & Telecom
  • Manufacturing
  • Services
  • Government 

What You Will Learn

  • Lead your organization’s business transformation
  • Create impactful customer experiences
  • Successfully influence organizational change
  • Gain the leadership and communication skills needed for digital business
  • Build enterprise architecture for the digital era
  • Lead the enterprise PMO to accelerate digital
  • Adopt emerging technologies that will drive digital
  • Drive growth, reduce costs and increase effectiveness

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Get the most from your Gartner Event

Features & Benefits

  • Gartner Analyst Sessions: Gartner analysts presenting select research, targeted to your priorities
  • One Gartner Analyst One-on-One Meeting: Sit privately for 30 minutes with a Gartner analyst specializing in a topic you'd like to discuss
  • Analyst-User Roundtables: Hear how your colleagues from various industries tackle problems similar to yours
  • End-User Case Studies: We invite a number of end users to personally present leading-edge case studies and answer questions
  • Workshops: Hands-on sessions provide an opportunity to drill down on specific "how to" topics
  • Exhibitor access: Exclusive access to select exhibitors to make informed decisions
  • Solution Provider Sessions: Sponsor-led sessions feature some of the market's most fascinating solutions
  • Group Rate Discount: IT and business teams can maximize their learning by attending as a group
  • Network With Peers: Hundreds of senior business and IT leaders will convene to interact and share their knowledge and objectives; plus, take part in dedicated, industry-based networking opportunities built right into the agenda

Learn more about our session types

Top 10 reasons why you should attend a Gartner event

Frequently Asked Questions

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Our 2016 Summit agenda is designed to provide you with the strategies, insights and tools you'll need to lead the next generation of IT and achieve business outcomes. 

2016 Agenda Tracks

A.  Process Rethink: Making the Leap to Business Transformation
B.  Tackle Transformation: Reimagine Business Operations + Technology
C.  Politics, People and Change: Soft Stuff Makes or Breaks Transformation
D.  Applying Learning into Practical Approaches

Virtual Tracks
View full track descriptions

2016 Hot Topics and What's New

Hot Topics
  • How to reinvent processes to improve business performance
  • Improve customer-facing processes and experiences
  • Communicating the business value of BPM
  • Driving organizational change and adoption
  • Enabling operational intelligence and smarter processes
  • Skills and talent needed for transforming to digital business
  • Establishing BPM as an ongoing program for improving business outcomes
  • How business operations activate new capabilities in a business transformation

What's New for 2016
  • Leadership Track: Get the insights and tactics to win trust, foster engagement and successfully lead transformation
  • Virtual Tracks: Virtual tracks to help you identify the most relevant content for your role:
    - Customer Experience
    - Enterprise Architecture
    - Emerging Technology
    - Program and Portfolio Management 

Optimize Your Attendance

Maximize your on-site ROI by adding these Gartner exclusives to your agenda:

  • Admission to all Keynote sessions
  • One (30 min) Gartner Analyst One-on-One (sign up will open pre-event)
  • Analyst User Roundtables
  • Workshops
  • End-User Case Studies
  • Solution Provider Showcase
  • Networking Reception


Listen to inspirational guest keynote speakers; hear from Gartner-invited end-user case study speakers – real practitioners with real-world knowledge; and learn from Gartner analysts – the foremost experts in their areas of focus.

Meet the Gartner Analysts 

Highlighted Speakers

  • Janelle B. Hill
    Janelle B. Hill

    VP Distinguished Analyst


    Read profile

  • Daniel Flynn
    Daniel Flynn

    Managing Director and Co-Founder

    Thankyou Group

    Read profile

  • Vinh Giang
    Vinh Giang

    2013 South Australian Entrepreneur of the Year, Magician and Communication Coach

    Read profile


Meet the Solution Providers Who Can Enable Your Business Transformation Initiatives

The Gartner Business Transformation & Process Management Summit will help you develop a "short list" of technology and service providers who can meet your particular needs. You'll receive exclusive access to some of the world's leading technology and service providers in a variety of settings.

Learn more about the exhibitor experience.  
Contact us to learn more about opportunities to exhibit. 



Become an Exhibitor

Take Your Place Among Technology's Key Players
Join us now


Exhibitor Interactions

Read more about how you can interact with our exhibitors

Venue & Travel

Sydney, Australia


The  Hilton Hotel Sydney is offering very competitive rates to attendees at this Gartner summit. Room rates are $306 AUD (room only rate). A credit card is required to secure your booking and prepayment of one night is required. In order to book please click here to be taken to Hilton Sydney’s dedicated booking page. Bookings must be made before 17 June 2016. For any queries about hotel bookings please contact Jessica Benn at the Hilton Sydney on +61 2 9265 6050 or Jessica.Benn@hilton.com

The Hilton Sydney hotel is located right in the heart of the Sydney CBD on George Street, close to shopping, entertainment and corporate offices. Just 30 minutes from Sydney International and Domestic airports and only 50m from Town Hall Station, Hilton Sydney is ideally located for business or leisure.

Hilton Sydney Hotel
488 George Street
Sydney, Australia - NSW 2000

The car park for the Hilton Hotel is owned and managed by Secure Parking and is located on Pitt St. Due to one way road systems on George Street, please note that car access to Sydney Hilton is via Pitt Street only. Please program 255 Pitt Street if using a car navigational device. Hilton Valet Parking is available ($68 for 24 hours) or enter the car park directly at casual parking rates. 

Hilton offers guests and event attendees a special discounted rate of $51.20 (per entry). Please validate your ticket at reception to get this discounted rate. Prices subject to change, without prior notice 

MONDAY – FRIDAY (casual hourly rates) 

  • 0 – 0.5 hours $8.00
  • 0.5 hour – 1 hour $29.00
  • 1 hour – 2 hours $65.00
  • 2 hours – 3 hours $79.00
  • 3 + hours $84.00 

Getting to the Hilton Sydney hotel from Sydney International AirportBy TaxiFrom Sydney Airport, taxis are available to take you directly to the Hilton Sydney hotel. The journey normally takes around 30 minutes and costs approximately $45-$50.By CarEnter Sydney via the Eastern Distributor, take the William Street exit and travel along William Street into Park Street, turn right into Pitt Street. The Hilton Sydney hotel driveway, valet parking and car park are located 50 meters on the left side of Pitt Street. Please program 255 Pitt Street if using a car navigational device. There is a secure underground car park located at Hilton Sydney.By TrainAs an environmentally friendly hotel with a focus on sustainability we recommend you take the Train for direct, convenient access to the hotel from the airport and most other locations. There is a Train Station located at both the Sydney Domestic and International Airports with a direct line to the city. Exit the train at Town Hall Station and the Hilton Sydney hotel is located adjacent to the Victoria Galleries, entry via Pitt Street or George Street, Travelling time is around 25 minutes and costs approximately $15 per person each way.By BusFrom Sydney Domestic and International Airports a shuttle bus is available in front of the Arrivals Hall. The cost is approximately $16-$18 per person each way. Advance booking is not required, however for a shuttle bus transfer from Hilton Sydney to the airport pre-booking is required. 

Alternatively for local travel within Sydney to the Hilton hotel, the Transport NSW webpage offers useful information and a travel planner — 131500.com.au

Please Note

Due to George Street construction by NSW Government, travel times and routes may alter prior to your attendance at the Gartner Business Intelligence, Analytics & Information Management Summit. For further information on the George St construction please visit the NSW Government website.