The event for IT and Business executives driving customer technology and strategy initiatives.
Our agenda offers strategic insight and practical tips on how to attract, engage, win, serve and retain customers. Learn how to create a superior customer experience, improve customer interactions, develop an analytics strategy, manage data to understand the customer journey and delight customers in the digital age.
This Summit was designed for individuals in the following roles:
Customer Data and Analytics leaders
What You Will Learn
- Develop a clear CRM vision and strategy
- Overcome organizational barriers to CRM success
- Unlock the real business value in your customer data
- Elevate customer experiences through customer journey design and monitoring
- Provide personalized customer interaction across multi-channels