• customer experience strategy - tech conferencess

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    Gartner Customer Strategies & Technologies Summit in London
    25-26 May 2016

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  • customer experience strategy - tech conferencess

    Agenda 2016!

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The event for IT and Business executives driving customer technology and strategy initiatives.

Our agenda offers strategic insight and practical tips on how to attract, engage, win, serve and retain customers. Learn how to create a superior customer experience, improve customer interactions, develop an analytics strategy, manage data to understand the customer journey and delight customers in the digital age. 

This Summit was designed for individuals in the following roles:
Roles including:
  • Head of Customer Strategy
  • CRM Director/Manager
  • Head of Customer Experience
  • Customer Engagement Manager
  • Customer Service and Support Manager
  • CRM Program/Project Manager
CRM Professionals
Roles including:
  • IT Manager/Director
  • Applications Manager
  • Enterprise Architect
  • Solutions Architect
  • Contact Center Infrastructure Manager
  • User Experience Manager
  • Project Manager
IT Leaders
Roles including:
  • Sales managers
  • Head of Marketing
  • Digital Commerce Leader
  • Social/Mobile Strategist
Business Leaders
Roles including:
  • Customer Data Manager
  • Customer Journey Analytics Manager
  • Voice of the Customer manager
  • MDM Leaders
Customer Data and Analytics leaders

What You Will Learn

  • Develop a clear CRM vision and strategy
  • Overcome organizational barriers to CRM success
  • Unlock the real business value in your customer data
  • Elevate customer experiences through customer journey design and monitoring
  • Provide personalized customer interaction across multi-channels

Frequently Asked Questions

Get answers to your questions here


We’re preparing our 2016 agenda which will feature comprehensive tracks to drill down to your hottest customer related topics based on your role, experience level and key focus.

  • View 2015 Agenda at a Glance

2015 Tracks

  • Removing Organizational Barriers
  • Managing Customer Interactions
  • Delivering Value from Customer Data
  • Elevating Customer Experiences

Hot Topics Covered in 2015

  • Optimizing Customer Experiences and Journey 
  • Managing Multi-Channel Relationships
  • Exploiting Customer Data
  • Driving ROI from Customer Initiatives
  • Building Advanced Customer Support Centers
The conference was inspriing. The quality of the speakers were above expectation and also partners were very well selected and valuable.

- Luca Nordone Unipolsai S.P.A

The forward thinking discussions and presentations have left us all looking to drive business change. What's more is the research papers give us the justification for these changes.

- Andrew Ward The University of Nottingham

Great customer experience from being part of the Gartner summit that leads you through the customer journey. High quality of presenters and big opportunity to network.

- Krzysztof Jarosz Polski Linie Lotnicze

Excellent opportunity to meet with fellow companies touching the same subjects and experienceing the same struggles end-users have to through.

- Kris Vandereycken Beneo

Optimize Your Attendance

You'll be able to add these Gartner exclusives to your agenda:

  • Admission to all Keynote sessions
  • Gartner Analyst One-on-One Session
  • Workshops
  • End-User Case Studies
  • Solution Provider Showcase
  • Breakfast, Lunch, Snacks


Listen to inspirational guest keynote speakers; hear from Gartner-invited end-user case study speakers – real practitioners with real-world knowledge; and learn from Gartner analysts – the foremost experts in their areas of focus. 

Gartner Analysts

  • Ed Thompson
    Ed Thompson

    Conference Chair & VP Distinguished Analyst


  • Gene Alvarez
    Gene Alvarez

    Managing VP


  • Gareth Herschal
    Gareth Herschal

    Research Director


  • Ilona Hansen
    Ilona Hansen

    Research Director


  • Jim Davies
    Jim Davies

    Research Director


  • Scott Nelson
    Scott Nelson

    Managing VP


  • Michael Maoz
    Michael Maoz

    VP Distinguished Analyst


  • Brian Manusama
    Brian Manusama

    Research Director


  • Mick Maccomascaigh
    Mick Maccomascaigh

    Research VP


  • Olive Huang
    Olive Huang

    Research Director



Meet the Solution Providers at the Forefront of Customer Experience

The Gartner Customer Strategies & Technologies Summit will help you develop a "short list" of technology and service providers who can meet your particular needs. You'll receive exclusive access to some of the world's leading technology and service providers in a variety of settings.

Become a Exhibitor

Take Your Place Among Technology's Key Players
Join us now

Exhibitor Interactions

Read more​ about how you can interact with our exhibitors

Venue & Travel

London, UK


Park Plaza Westminster Bridge
200 Westminster Bridge Road
London, United Kingdom - SE1 7UT

Park Plaza Westminster
200 Westminster Bridge Road
London, United Kingdom - SE1 7UT

Park Plaza County Hall
1 Addington Street
London, United Kingdom