• BPM Summit - Gartner

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  • BPM Summit - Gartner

    Everything you need to know

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    Inspirational Keynotes

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Transforming business through strategic process management.

Organizations are undergoing major transformations – to shift to digital business, become more customer-centric, and keep pace with regulatory changes. Any transformation impacts business processes, often requiring dramatic changes to how people work. Yet over 70% of transformation initiatives fail. Process management practitioners can change that and directly contribute to the success of their organization’s initiative by applying the latest process thinking, techniques and technologies to innovate and drive change.

Senior IT and business professionals who attend as a team most efficiently advance their process knowledge, skills and projects.
Roles Include:
  • IT leaders involved in improving and redesigning processes 
  • Line of business process owners
  • Business process project/program managers
  • Directors/Managers, BPM and process quality
  • Chief process officers
Business Process Improvement Leaders
Those involved in transformation initiatives, including:
  • IT and business leaders focused on transformation projects
  • Enterprise, business and solution architects
  • Organizational change leaders
Business Transformation Leaders
Roles Include:
  • Business relationship managers
  • Business and system analysts
  • COOs or Chief Process Officers
  • Strategy, operations, finance and quality management leaders
  • Sales operations
  • Digital marketing and customer experience management leaders
  • Governance, risk and compliance leaders
Business & IT Leaders
Industries served include:
  • Federal government
  • State and local government
  • Public sector agencies
  • Insurance
  • Banking and financial services

What You Will Learn

  • Move beyond “traditional BPM” to reinvent processes that support business transformation initiatives – all business transformation projects have a major impact on operational processes
  • Enhance customer-facing processes and customer experiences
  • Drive innovation within your enterprise
  • Exploit the forces of digital business to improve your organization's business performance
  • Shift investments towards strategic projects that will drive growth while continuing to reduce costs and drive efficiencies
  • Demonstrate the relevance of your BPM initiative to senior management by quantifying impact on business performance results
  • Update your mindset, behavior, methods and technologies to tackle the continuous and disruptive changes that are characteristic of business transformation initiatives
  • Build buy-in and gain adoption for BPM and the resulting organizational changes
  • Build the skills necessary to establish yourself as a change agent and leader for business transformation

See what  attendees have said about what they learned

Features & Benefits

  • Gartner Analyst Sessions: Gartner analysts presenting select research, targeted to your priorities
  • Two Gartner Analyst One-on-One Meetings: Sit privately for 30 minutes with a Gartner analyst specializing in a topic you'd like to discuss
  • Analyst-User Roundtables: Hear how your colleagues from various industries tackle problems similar to yours
  • BPM Certification: Sign up to get your BPM certification on-site while your knowledge is fresh (seperate registraion required)
  • End-User Case Studies: We invite a number of end users to personally present leading-edge case studies and answer questions
  • Workshops: Hands-on sessions provide an opportunity to drill down on specific "how to" topics
  • Exhibitor access: Exclusive access to select exhibitors to make informed decisions
  • Solution Provider Sessions: Sponsor-led sessions feature some of the market's most fascinating solutions
  • Group Rate Discount: IT and business teams can maximize their learning by attending as a group
  • Network With Peers: Hundreds of senior business and IT leaders will convene to interact and share their knowledge and objectives; plus, take part in dedicated, industry-based networking opportunities built right into the agenda

What's Included

Learn more about pricing and registration 

Frequently Asked Questions

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Our agenda features four in-depth tracks to target all process management maturity levels and goals.


2015 Tracks

  • Improving Business Process Efficiencies
  • Redesigning and Modernizing Processes for Great Value
  • Reimagining Work to Transform Business Operations
  • Applied Learning: Practical Approaches to Real Challenges

View track descriptions

2015 Hot Topics

  • Modernize, reimagine and digitalize processes to improve business performance
  • Improve the customer experience with new process management techniques
  • Communicate and measure the business value of BPM initiatives
  • Drive organizational change and adoption of process changes
  • Overcome organizational and cultural barriers to change
  • Enable operational intelligence and smarter processes
  • Identify skills and talent needed for transforming to digital business 
  • Establish process management as an ongoing program for improving enterprise business outcomes
  • Implement new architectural models that have emerged in response to the Nexus of Forces and Digital Business

Key Take-Aways from the 2014 Conference

Image Over 20 Gartner analysts and 600 attendees were on hand last year to hear the latest BPM presentations from the Gartner research community, attend workshops run by expert analysts and industry leaders, hear real-life experiences during peer case studies, engage in one-on-one meetings with Gartner analysts and check out the latest solutions at the Solution Showcase.

Key Take-Aways from the 2014 Conference Included:
  • Establish a business process competency center (BPCC) and staff key roles if you expect to do projects that span multiple functions
  • Evolve the BPCC to get to the BPM maturity level necessary to business outcomes
  • Refocus investments and resources away from hindsight reporting and toward diagnostic, predictive, and prescriptive analytics
  • Don’t sit and wait for business and IT leaders to deliver a cohesive and actionable digital business strategy – take this opportunity to engage with business and IT leaders, and then realize or articulate their business direction
  • Moving from automating to digitalizing processes means going beyond standardizing to enabling just enough variation for those processes within that work
  • Change will become more volatile, disruptive, complex in scope and novel – start thinking how to convert change into opportunities.
  • Change is about winning hearts and building trust – “talking the talk and walking the walk” will be a critical personal skills for process improvement and change leaders in the future

See for yourself, visit Gartner Events On Demand and view key sessions from the 2014 conference
"I really enjoyed the keynotes, they were very energetic and motivated bringing the “change” and the “connection.” I liked all the presentations because they shed a new light to BPM.”

- Nasr Kahn, Project Lead Application Software Centene Corporation

2014 Highlight: What Does it Mean to Digitalize a Process?

Optimize Your Attendance

Maximize your on-site ROI by adding these Garnter exclusives to your agenda:

  • Admission to all Keynote sessions
  • Two (30 min) Gartner Analyst One-on-Ones (sign up will open pre-event)
  • Analyst User RoundTables
  • Workshops
  • End-User Case Studies
  • Solution Provider Showcase
  • Receptions
  • Breakfast, Lunch, Snacks


Listen to inspirational guest keynote speakers; hear from Gartner-invited end-user case study speakers – real practitioners with real-world knowledge; and learn from Gartner analysts – the foremost experts in their areas of focus.

Preview our keynoters below and click here for more information.

Highlighted Speakers

  • Daryl C. Plummer
    Daryl C. Plummer

    VP & Gartner Fellow


    Read profile

  • Michael Massimino
    Michael Massimino

    Former NASA Astronaut

    Columbia University Engineering Professor

    Read profile

  • Brian Prentice
    Brian Prentice

    Research VP


    Read profile

  • Keith Ferrazzi
    Keith Ferrazzi

    CEO, author of Whos Got Your Back and Never Eat Alone

    Ferrazzi Greenlight, Inc.

    Read profile


Meet the Solution Providers Who Can Enable Your Business Transformation Initiatives

The Gartner Business Process Management Summit will help you develop a "short list" of technology and service providers who can meet your particular needs. You'll receive exclusive access to some of the world's leading technology and service providers in a variety of settings.




Become an Exhibitor

Take Your Place Among Technology's Key Players
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Exhibitor Interactions

Read more about how you can interact with our exhibitors

Venue & Travel

National Harbor, MD


Gaylord National Resort & Convention Center
201 Waterfront St.
National Harbor, MD, United States - 20745


Special Gartner Hotel Room Rate

$237 plus tax USD for single or double occupancy. We have reserved a limited block for attendees of the Gartner Business Process Management Summit. As these rooms can only be held at this rate until August 26, we recommend you contact the hotel now.

To obtain our special Gartner rate, call 1-301-965-4000 and inform the hotel that you are attending the Gartner Business Process Management Summit when making your reservation.

Accommodations & Privacy Advisory

Gartner has been made aware that service providers, such as Exhibition Housing Management, have contacted a number of individuals who are attending our conference to offer hotel reservation services and/or sell copies of the confidential attendee list. 
Please note that Gartner has NOT authorized them, or anyone else, to contact attendees on our behalf, nor does Gartner share/sell attendee contact information to anyone. 
Learn more on how to protect yourself from scamming attempts.