The premier destination for strategic process management insights.
Organizations are undergoing major transformations – to shift to digital business, become more customer-centric, and keep pace with regulatory changes. Any transformation impacts business processes, often requiring dramatic changes to how people work. Yet over 70% of transformation initiatives fail. Process management practitioners can change that and directly contribute to the success of their organization’s initiative by applying the latest process thinking, techniques and technologies to innovate and drive change.
Senior IT and business professionals who attend as a team most efficiently advance their process knowledge, skills and projects.
IT leaders involved in improving and redesigning processes
Line of business process owners
Business process project/program managers
Directors/Managers, BPM and process quality
Chief process officers
Business Process Improvement Leaders
Those involved in transformation initiatives, including:
IT and business leaders focused on transformation projects
Enterprise, business and solution architects
Organizational change leaders
Business Transformation Leaders
Business relationship managers
Business and system analysts
COOs or Chief Process Officers
Strategy, operations, finance and quality management leaders
Digital marketing and customer experience management leaders
Governance, risk and compliance leaders
Business & IT Leaders
Industries served include:
State and local government
Public sector agencies
Banking and financial services
What You Will Learn
Move beyond “traditional BPM” to reinvent processes that support business transformation initiatives – all business transformation projects have a major impact on operational processes
Enhance customer-facing processes and customer experiences
Drive innovation within your enterprise
Exploit the forces of digital business to improve your organization's business performance
Shift investments towards strategic projects that will drive growth while continuing to reduce costs and drive efficiencies
Demonstrate the relevance of your BPM initiative to senior management by quantifying impact on business performance results
Update your mindset, behavior, methods and technologies to tackle the continuous and disruptive changes that are characteristic of business transformation initiatives
Build buy-in and gain adoption for BPM and the resulting organizational changes
Build the skills necessary to establish yourself as a change agent and leader for business transformation
Gartner Analyst Sessions: Gartner analysts presenting select research, targeted to your priorities
Two Gartner Analyst One-on-One Meetings: Sit privately for 30 minutes with a Gartner analyst specializing in a topic you'd like to discuss
Analyst-User Roundtables: Hear how your colleagues from various industries tackle problems similar to yours
BPM Certification: Sign up to get your BPM certification on-site while your knowledge is fresh (seperate registraion required)
End-User Case Studies: We invite a number of end users to personally present leading-edge case studies and answer questions
Workshops: Hands-on sessions provide an opportunity to drill down on specific "how to" topics
Exhibitor access: Exclusive access to select exhibitors to make informed decisions
Solution Provider Sessions: Sponsor-led sessions feature some of the market's most fascinating solutions
Group Rate Discount: IT and business teams can maximize their learning by attending as a group
Network With Peers: Hundreds of senior business and IT leaders will convene to interact and share their knowledge and objectives; plus, take part in dedicated, industry-based networking opportunities built right into the agenda
Modernize, reimagine and digitalize processes to improve business performance
Improve the customer experience with new process management techniques
Communicate and measure the business value of BPM initiatives
Drive organizational change and adoption of process changes
Overcome organizational and cultural barriers to change
Enable operational intelligence and smarter processes
Identify skills and talent needed for transforming to digital business
Establish process management as an ongoing program for improving enterprise business outcomes
Implement new architectural models that have emerged in response to the Nexus of Forces and Digital Business
Key Take-Aways from the 2014 Conference
Over 20 Gartner analysts and 600 attendees were on hand last year to hear the latest BPM presentations from the Gartner research community, attend workshops run by expert analysts and industry leaders, hear real-life experiences during peer case studies, engage in one-on-one meetings with Gartner analysts and check out the latest solutions at the Solution Showcase.
Key Take-Aways from the 2014 Conference Included:
Establish a business process competency center (BPCC) and staff key roles if you expect to do projects that span multiple functions
Evolve the BPCC to get to the BPM maturity level necessary to business outcomes
Refocus investments and resources away from hindsight reporting and toward diagnostic, predictive, and prescriptive analytics
Don’t sit and wait for business and IT leaders to deliver a cohesive and actionable digital business strategy – take this opportunity to engage with business and IT leaders, and then realize or articulate their business direction
Moving from automating to digitalizing processes means going beyond standardizing to enabling just enough variation for those processes within that work
Change will become more volatile, disruptive, complex in scope and novel – start thinking how to convert change into opportunities.
Change is about winning hearts and building trust – “talking the talk and walking the walk” will be a critical personal skills for process improvement and change leaders in the future
"I really enjoyed the keynotes, they were very energetic and motivated bringing the “change” and the “connection.” I liked all the presentations because they shed a new light to BPM.”
Nasr Kahn, Project Lead Application Software
2014 Highlight: What Does it Mean to Digitalize a Process?
Optimize Your Attendance
Maximize your on-site ROI by adding these Garnter exclusives to your agenda:
Admission to all Keynote sessions
Two (30 min) Gartner Analyst One-on-Ones (sign up will open pre-event)
Analyst User RoundTables
End-User Case Studies
Solution Provider Showcase
Breakfast, Lunch, Snacks
Listen to inspirational guest keynote speakers; hear from Gartner-invited end-user case study speakers – real practitioners with real-world knowledge; and learn from Gartner analysts – the foremost experts in their areas of focus.
Meet the Solution Providers Who Can Enable Your Business Transformation Initiatives
The Gartner Business Process Management Summit will help you develop a "short list" of technology and service providers who can meet your particular needs. You'll receive exclusive access to some of the world's leading technology and service solution providers in a variety of settings.
Become an Exhibitor
Take Your Place Among Technology's Key Players
Join us now
Read more about how you can interact with our exhibitors
Gaylord National Resort & Convention Center
201 Waterfront St.
United States -
Special Gartner Hotel Room Rate
$237 plus tax USD for single or double occupancy. We have reserved a limited block for attendees of the Gartner Business Process Management Summit. As these rooms can only be held at this rate until August 26, we recommend you contact the hotel now.
To obtain our special Gartner rate, call 1-301-965-4000 and inform the hotel that you are attending the Gartner Business Process Management Summit when making your reservation.
A Note About Accomodations
Gartner has been made aware that a service provider called Exhibition Housing Management has contacted a number of individuals who are attending our conference to offer hotel reservation services. Exhibition Housing Management does not represent Gartner, nor have we authorized them to contact attendees on our behalf.