Gartner Business Process Management Summit

Betsy Burton is a Vice President and Distinguished Analyst in Gartner Research, where she is a member of the Enterprise Architecture team and leads research on business architecture and business capability modeling. In addition, Ms. Burton is actively involved in research on "The Future of EA 2020," bridging the gap between strategy and execution and integrating business and IT. Previously, Ms. Burton was the Role Service Director for the Gartner Business Intelligence and Information Management product.

Michele Cantara covers roles, skills, consulting, outsourcing, and multiple cloud topics relating to business process management and improvement. She also covers process templates and their role in a Pace-Layered Application Strategy. With Gartner for 12 years, Ms. Cantara has more than 30 years of experience in the IT industry. At Digital Equipment Corporation, Ms. Cantara was a product manager in the systems engineering and systems integration. In this capacity she launched a model-driven application development and integration platform for manufacturing, financial services, and utilities industry applications and its (pre-UML) process modeling methodology. While at Digital and later Compaq, Ms. Cantara also managed a portfolio of CRM services, as well as Microsoft-centric consulting and SI services.

With a background in process optimization, software development and consulting Mads Clausager has been working with BPM and its enabling technologies for many years within Banking, Transportation and IT industries. He is currently Delivery Manager for Business Process Management in Maersk Line, one of the world's leading container shipping companies, where he is responsible for multiple large-scale BPM implementation projects, as well as maturing the approach of implementing BPM projects on the selected platform.

John Dixon is a Managing Vice President in Gartner Research, where he is Team Manager for Business Process Management (BPM). Mr. Dixon has 22 years of experience in the pharmaceutical IT and telecom industries and has been with Gartner since 2010. Previously, Mr. Dixon was a Gartner Research Director covering BPM, in particular methodologies, value and performance management/metrics.

Janelle Hill is a world-renowned expert in business process management (BPM) and its enabling technologies. As a Gartner Analyst, Ms. Hill helps clients apply BPM competencies (such as process modeling, process analysis, process performance measurement, process design and process governance) and technologies to their processes to achieve operational excellence and agility. Firsthand business and IT experience in multiple industries (automotive, telco, insurance, publishing), combined with more than 12 years of sales and marketing experience at technology providers, gives her a balanced and pragmatic perspective on what works and what does not. With 25 years of industry experience, Ms. Hill continues to enjoy helping clients use technology to deliver better business outcomes. She is also a thought leader behind Gartner's ITScore for BPM Maturity and has worked with all levels of business and IT leaders to plan and implement their BPM maturity journey. She leads interactive workshops, presents at conferences, writes extensively and is often quoted in business and IT journals on BPM.

Teresa Jones focuses on BPM technologies and vendors, leveraging her previous experience as a business analyst in a number of multinational companies across a range of industries.

Jim is the only authority on personal development, leadership and change to have risked his life to prove that his theories deliver solid results. In 2010, to test his “Taming Tigers” theories around mental toughness, he became the first Briton to freedive below the magic 100m barrier on a single breath of air. In 2003, in response to an audience challenge, he proved his Ten Rules for Taming Tigers by becoming a jockey in 12 months. Jim works with a variety of clients to achieve bold goals, world-class communication skills and long-term change in leadership ability, mindset and performance.

David Norton joined Gartner in 2007 first in the Application Development team; currently, he is in the Application Governance and Strategy group. His main focus areas relate to development process, frameworks and methodologies, and their impact on and relationship with governance, organizational structure and strategy. Particular areas of interest include enterprise-class agile development; overlap of agile and iterative methods with SOA, cloud and mobile; and model-driven development. Mr. Norton also covers business process analysis (BPA) and is lead author of the BPA Magic Quadrant. His work on BPA covers modeling standards, tools, best practices and relationship of BPA with BPM, EA and BI for decision support. Mr. Norton's work spans many verticals - from banking and finance to healthcare and defense - with increasing work in regulated domains. Taking a hands-on approach, Mr. Norton believes in staying close to his clients and regularly attends clients' workshops; he likes clients to feel he is a virtual team member.

Tina Nunno is a research vice president in Gartner's CIO Research group based in Stamford, Connecticut. Ms. Nunno is responsible for conducting research and developing publications aimed at helping CIOs and their organizations around the world improve their performance and contribution. She specializes in CIO-related management issues including working with the board of directors, executive communication strategies, change leadership and governance strategies. She also focuses on issues specific to women in technology, and has co-authored Gartner's Annual CIO Agenda report. Ms. Nunno's most recent research deals with navigating complex CIO decisions and sensitive organizational politics issues. She focuses on specific strategies and tactics for managing IT political land mines, and CIO power politics. Ms. Nunno also explores the use of more extreme political tactics in her research titled, "Machiavelli's Guide to IT."

Elise Olding is a Research Director covering the complex challenges of change and business transformation from a people perspective. Her areas of focus include organizational change, communications strategies and emerging trends in employee engagement (such as gamification) from a hands-on practitioner view. Ms. Olding provides research on a worldwide basis, advising clients on best practices to achieve sustainable change and business transformation. She is a member of Gartner's Program and Portfolio Management (PPM) and Business Process Management (BPM) teams.

Bruce Robertson is a Research Vice President and Distinguished Analyst at Gartner, covering business process management (BPM) research. Mr. Robertson now focuses on business process improvement (BPI) and BPM topics, including the BPM discipline and related roles, business architecture (and connecting BPM to EA) and BPM business cases, including metrics. His expertise areas include BPM roles and organization, including leading the business process competency center (BPCC), BPM metrics, process hierarchy and process models, business process architecture, and enterprise business architecture (EBA).

Dr Michael Rosemann is Professor and Head of the School of Information Systems at Queensland University of Technology, Brisbane, Australia. This School includes QUT’s Business Process Management Group, one of the largest BPM research groups in the world. Dr Rosemann is the author/editor of seven books, has more than 180 refereed papers, and is an Editorial Board member of ten international journals. His recently edited ‘Handbook of Business Process Management’ is the most comprehensive consolidation of global BPM thought leaders. His book ‘Process Management’ has been translated into German, Russian, and Mandarin.

Kurt Schlegel is a research vice president at Gartner studying how organizations report and analyze data for performance management and decision support.

Samantha Searle, Ph.D., covers research that focuses on business process governance and helps organizations to set up their BPM projects and programs. This includes the key roles required to support BPM and best practices for successful BPM projects. She leverages her previous experience in academia and consulting to research best practices in applying BPM to your organization and advise clients on how to develop the right approach to BPM for their organization.

Natalie has 17 years experience delivering technology in Financial Services. Prior to joining KPMG three years ago, Natalie was a Head of Technology at Barclays Wealth for four years where she delivered their internet bank. Prior to that Natalie was an Associate Partner at IBM. Her career has centred around shaping, delivering and running technology enabled transformational change which drive shareholder value within banking institutions. Over the last 18 months she has been responsible for shaping and delivering the technology solutions underpinning KPMG’s market leading Customer Remediation Centre which is managing the review and re-payments to over 700,000 banking customers.

Ashish is an engineer with Stanford Qualification and Chartered IT professional status. He has been helping organisations improve their business performance for last 15 years taking the business solution first then IT solution approach. This approach helped him deliver solutions successfully with Colt, provider of integrated network and IT solutions, and with previous roles including Oracle, Tata, GE, Infosys and others. He has been helping organisations deliver business benefits through initiatives “Integrated Enterprise” and “Application Modernisation” and Colt next generation services.

Mr. Georg Simon is Senior Vice President for Product Marketing at Software AG. In this role he is responsible for the ARIS & webMethods Product and Solution portfolio, its strategy, the go-to market and the market success. Before taking this global role he was holding several management roles including the position as Chief Marketing Officer and Managing Director for IDS Scheer in the United States. Mr. Simon’s clientele and commercial experience includes global companies like The Coca-Cola Company, Shell and BHP Billiton. Throughout these projects he provided business process management, program management as well implementation methodology & integration support. Furthermore he has supported several U.S. Defense program management offices in an advisory role for large scale business and IT transformation programs. Mr. Simon was also a founding member and member of the board of directors for the Business Process Management Initiative (BPMI) Organization.

Edmund (Ed) Thompson is a VP and Distinguished Analyst in Gartner Research. His research focuses on CRM, and he is the research leader for the CRM Strategy and Implementation and Customer Experience Management topics. He researches CRM strategy, implementation, CRM service providers, customer experience and SAP CRM, and more generally covers CRM in Europe.

Andrew White is a Research VP, and his primary research focus is information governance and master data management (MDM). He specializes in the drill-down topic of creating the "single version of the product" using MDM of product data. Mr. White has a strong background in supply chain management (SCM), enterprise resource planning (ERP) and multienterprise collaboration. His roles include key initiative lead for information governance and MDM programs, as well as backup agenda manager for information management, and he also chairs the U.S. MDM summits. Mr. White received the Gartner Thought Leadership Award in 2006 for his effort in pioneering Gartner's research in enterprise information management that led to MDM.

Thomas Wisgalla (49) is head of the IT department at HL komm in Leipzig (Germany). His department covers all the issues like Application Management, BPM (Business Process Management) and SOA (Service Oriented Architecture). All the same he was the general project manager of the Leipzig FTTx network building project. Currently Thomas Wisgalla is in charge of integrating a Mobile Network Operating scenario into the world of the HL komm business processes, also applying the BPM- and SOA-experience of his department. At the end HL komm will sell High-Performance “Quad-Play-FTTx-Products” to their business customers and residential customers as well.