Gartner Outsourcing & Strategic Partnerships Summit

Track 1: Outsourcing Strategy & Governance: Ensuring Success

Sourcing in turbulent times requires extreme focus and discipline to tie supply to demand to deliver business value. Governance establishes the formal mechanisms to align sourcing to the business while the sourcing strategy defines precise objectives, selects the right option and sets the stage for the selection phase. The sessions in this track explore how to create a business focused sourcing strategy, set up an agile and flexible – but disciplined - governance framework and dynamically manage all sourcing activities.

Sessions

Sourcing Strategy and Governance: Ensuring Focus and Discipline to Deliver Business Value

26 September, 2011 (13:30 - 14:30)

Business demands creative ideas, competitive advantage – and definitely low costs. Sourcing in turbulent times requires extreme focus and discipline to tie supply to demand and deliver business value.

Aviva: Contract Governance - A Living Model Demonstrating Control, Yet Appropriateness

26 September, 2011 (15:45 - 16:30)

Aviva is now 2 years into its datacenter outsource contract. Governance has been a core, underpinning facet of the contract management, supporting the day to day implementation and running of the contract. This session reflects upon how the governance model has changed and matured to support the growing maturity of the contract.

Outsourcing 360°: A Risk Conscious Life Cycle Approach for Business Outcomes

26 September, 2011 (16:45 - 17:45)

It remains difficult to get outsourcing right and risk management is becoming increasingly important for sourcing decision makers. This presentation describes Gartner's sourcing life cycle and gives practical advice about sourcing risk management.

Vendor Switching or Insourcing- To Change or Not to Change, That is the Question

27 September, 2011 (08:00 - 09:00)

Once organizations enter contracts with vendors, they feel like they are tied to the relationship for a long period of time. This session defines the ties that bind clients and vendors and describes the issues you will face if you sever that relationship and move delivery back in-house or to another vendor.

Is S.O.S the Correct Abbreviation for Sourcing Organization Sizing?

27 September, 2011 (10:15 - 11:15)

Organizations often struggle to determine the right size of their IT sourcing entities. As there is no single right answer, this presentation discusses different sizing approaches, and provides examples and ideas as answers to this question.

HM Revenue & Customs: Flexibility and Value Through Outsourcing Partnerships

27 September, 2011 (11:30 - 12:15)

HM Revenue & Custom’s IT Aspire contract is one of the largest public sector outsourcing arrangements in the world. This case study looks at HMRC’s journey, including the ups and downs of working in partnership with their IT Suppliers. It will cover: • What partnership really means • Keeping outsourcing arrangements current as the business changes • Gaining best value from the market • Reducing, standardising and simplifying the IT estate

Exploring Future Offerings: Industrialized Low Cost and Differentiated Business Value Services

27 September, 2011 (13:30 - 14:30)

The forces of change and market dynamics are giving rise to new offerings. Here we explore these offerings - specifically industrialized low cost and differentiated business value services. We examine how these services will emerge as well as potential benefits, challenges and suggested strategies.