- Faeza Adams
- Head of Application Services
- Anglo American
Track 2: Understanding the IT Services Marketplace
With more choices than ever before to select from, buyers of ITO, BPO and Globally Delivered services need to understand the new forces, operating models, technology trends and provider offerings that will support new business demands for agile, flexible, globally delivered and low cost IT services. The sessions in this track will focus on market scenarios for infrastructure, applications and business process services and new and emerging delivery models.
Sessions
Application Services Scenario: Let Them Shout, New Models Never Dominate
26 September, 2011 (13:30 - 14:30)
"All the great new application services related delivery models are just there to tease you! Their practical applicability for enterprises and even medium sized businesses is tiny. This session describes what you need to ensure before wandering into the meanders of uncertainty.
BT: Outsourcing in a Global World - Improve Outsource Efficiency Through Collaboration
26 September, 2011 (15:45 - 16:30)
BT has been outsourcing services around the world for over 10 years. Over that period we have learned and developed our methodology for selecting and managing vendors. In this session we reflect on how our approach has developed and the lessons we have learned.
BPO 2011: State of the Market and Future Projections
26 September, 2011 (16:45 - 17:45)
The BPO market has returned to growth after extensive consolidation. Is your organization making the best use of the BPO services available today? This session will explore the various issues to consider when plotting your sourcing strategy.
Help Desk and Desktop Outsourcing in Europe: The Industrialization Journey Continues
27 September, 2011 (08:00 - 09:00)
The distributed environment continues to be shaped by major forces such as standardized service delivery, automation, virtualization and proactivity. In this presentation we describe the major trends influencing this market and position the major competitors.
Distributed Development beyond Geographical and Cultural Borders
27 September, 2011 (09:15 - 09:45)
Managing inherent risks in setting up an international organization that spans the entire globe is challenging. Many companies that have tested offshoring have found that it costs more than it’s worth. Here, IFS explains how their unique collaboration model enabled success when they outsourced their distributed development to Sri Lanka.
Moving from Data Center Outsourcing to Infrastructure Utilities and Cloud IaaS
27 September, 2011 (10:15 - 11:15)
The $110 billion worldwide market for data centre outsourcing and hosting is rapidly transforming due to IT industrialization. Surveys show an uptake of Infrastructure Utility Services (IUS) and IaaS deals, replacing the traditional approaches. This session identifies how you can exploit IUS and IaaS.
Global Delivery Understand the Risks and Rewards of Your Country Options
27 September, 2011 (13:30 - 14:30)
For many companies, using offshore and nearshore locations is now ‘business as usual’ - but is India still the ‘go to’ location for offshore services? This presentation explores the latest developments in global delivery across the many country and regional landscapes. It highlights some key issues that buyers – and providers – still grapple with, and provides best practices in addressing those issues.
