- Faeza Adams
- Head of Application Services
- Anglo American
Track 4: Growing your Vendor Management and Negotiation Competencies
There is a growing demand for greater discipline in vendor management as enterprises are becoming increasingly more reliant on vendors to deliver critical business services. Organizations are looking for practical guidance to implement and improve their vendor management program and increase their ability in negotiations and renegotiations. Sessions in this track focus on extracting value from vendors, ensuring appropriate controls and reducing risk and will identify best practices for evaluation templates, contract constructs, service level and operating level agreements.
Sessions
Moving Up the Vendor Management Maturity Curve
26 September, 2011 (16:45 - 17:45)
Vendor management maturity is assessed only to begin the journey towards moving up the maturity curve. This session introduces the vendor management maturity assessement, provides results from dozens of vendor management assessments, and lays out a roadmap for vendor management maturity.
Multivendor Integration and Management
27 September, 2011 (08:00 - 09:00)
Most enterprises are now reliant on multiple vendors to deliver their IT and business process services. Integrating and managing the delivery of these services is a major challenge. This presentation will discuss the options and best practices when operating in multi-vendor environments.
The Business and IT Impact of Applications and Infrastructure Bundling
27 September, 2011 (10:15 - 11:15)
To achieve outsourcing success, end-user organizations are bundling more separated solutions with more providers than ever before. Will that remain true in the future and how must organizations - both clients and providers of services – change to keep up with future requirements?
Manpower: The Key to Successful Outsourcing: Diligent Preparation
27 September, 2011 (11:30 - 12:15)
Many organizations invest a lot of time and budget to establish service oriented processes based on ITIL within their IT departments. They understand very clearly how to effectively run their IT business internally. However, managing the daily business of an outsourced environment is often challenging. This session examines how, before entering into an outsourcing arrangement, it is key to: • Accurately articulate customer needs, confirm the requirements definition and apply criteria for an adequate supplier selection • Learn to prepare for, engage with and manage an outsourcing provider • Manage the change process in the internal organization – especially the human aspect
Vodafone: A Multi-Vendor Sourcing Strategy
27 September, 2011 (11:30 - 12:15)
Vodafone embarked on its first generation outsourcing arrangements in 2006/7 with application development and maintenance. As part of implementing their second generation of sourcing relationships, Vodafone has defined a standard domain-based delivery model and a structured multi-vendor management framework. This session will address: • the basics of a successful delivery model. • how to drive alignment between the customer and multiple suppliers. • the mix between contractual and operational control mechanisms.
When and How to Develop and Use Business Outcome Based Service Levels
27 September, 2011 (13:30 - 14:30)
As more and more solutions get virtualized and cloud based, how will organizations be able to measure and determine success? Will the future success measures be the old technical or the often talked about business outcome service levels?
