Gartner IT Infrastructure & Operations
Management Summit

Thomas Bittman is a vice president and distinguished analyst with Gartner Research. Mr. Bittman has led the industry in areas such as cloud computing and virtualization. Mr. Bittman was an early pioneer for the concept of private cloud computing, and invented the term "real-time infrastructure," which has been adopted by major vendors and many enterprises as their infrastructure direction. He has served as Gartner's lead analyst covering IBM and Microsoft, and he served for three years as a member of Gartner's Senior Research Board. In 2005, he earned Gartner's Analyst of the Year Award.

Jeffrey Brooks is a Research Director in the IT Operations Management team of Gartner. His research focuses on IT services management, including service desk, incident management, problem management, change management, process improvement (including the ITIL framework), and SLA management, as well as IT service catalog. Mr. Brooks helps clients understand the key metrics, best practices and core processes required for IT to deliver meaningful service and support that align to the goals of the business. Mr. Brooks has also authored numerous publications, including co-authoring "The Help Desk Manager's Crash Course" (2009), and he has received numerous individual and team awards, such as Customer Service Manager of the Year (2011) by the Stevie Awards for Sales & Customer Service, HDI Team Excellence Award for External Support (2010), and Customer Service Company of the Year (2009) at the NCTA 21 Awards.

Will Cappelli is a Gartner Research VP in the Enterprise Management area, focusing on automation, event correlation and fault analysis, management system architectures, and real-time infrastructure issues.

David J. Cappuccio is a Managing Vice President and Chief of Research for the Infrastructure teams with Gartner, responsible for research in data center design, construction and cost models, data center futures, servers, power/cooling, green IT, and data center consolidation and migration strategies. Mr. Cappuccio's experience extends more than 43 years in the technology arena, including financial services, IT operations, market research and management consulting. Starting in 1992, he spent 10 years at Gartner in various research and executive roles, including Group Vice President and General Manager of Gartner's worldwide Research organization.

Mike Chuba is a vice president in Gartner Research. He has covered the large systems marketplace for Gartner for the last 28 years.

Carl Claunch leads Gartner research into high-performance computing, providing advice and insights to users, buyers, technology providers and investors. He focuses on a broad range of timeframes, from current trends and practices to long-range technologies and transformations a decade or two in the future. Mr. Claunch's other responsibilities include forward-looking research into technologies and trends for the general server space, to help identify discontinuities and transitions in order to advise clients on ways to benefit and strategies to mitigate impacts from those changes. In addition, he conducts integrative research across many other areas of IT, highlighting significant trends, technologies and directions, which he delivers widely in presentations and special reports.

Phillip Cockrell is Senior Director of IHV Alliances at SUSE. Phillip’s team looks after SUSE’s strategic alliance partners: Cisco, Dell, HP, and IBM. The team is responsible for developing solutions and go-to-market programs, such as the Dell SUSE Cloud Solution, Powered by OpenStack. Phillip has held various technical and sales roles Novell and SUSE. Before joining SUSE in 2006, Phillip worked at Rackspace Hosting. Phillip holds a bachelor’s degree in MIS from the University of Texas at San Antonio. He’s a native Texan and currently lives in Austin, TX with his wife and three children. Follow Phillip on Twitter (@phillipcockrell)

Ronni Colville is a VP, distinguished analyst in the IT Operations Management group in Gartner Research. Ms. Colville's primary area of research is configuration and release management, which encompasses a broad array of technology topics, including (but not limited to) CMDB, server provisioning and configuration, IT service dependency mapping technologies, configuration auditing, patch management, and PC configuration management and virtual desktop. Additionally, she covers virtualization and cloud management technologies for both servers (provisioning, configuration auditing, patching, and so on) and PCs (HVD and application virtualization). Recently, Ms. Colville added coverage of DevOps with respect to application release automation. In addition to technologies, Ms. Colville covers both configuration and release management processes for production environments.

Terrence Cosgrove is a Research Director, where he is part of Gartner's Mobile and Client Computing research group. His coverage involves the management and support of end-user computing.

David Coyle is a Managing Vice President in Gartner Research, responsible for leading the Infrastructure Software team. Team coverage includes market share and forecast analysis in application development, application infrastructure and middleware, database management, IT operations management, storage management, cloud management, and virtualization. Mr. Coyle helps clients understand the best practices, leading trends and competitive landscape involved with optimizing data center and infrastructure and operations management. His focus is on ITSM, IT operations management (especially IT service desk) and ITIL best practices.

Cheryl Cran strongly believes that in 2012 and beyond the future is about collaboration and innovation and leading change. Cheryl’s presentations on leading change in a fast-paced, technological and multi-generational workplace include real-life examples and case studies along with practical solutions. Audiences love her direct approach to leadership and strategic management of the generations in the workplace. Cheryl’s consulting firm Synthesis at Work analyzes business trends that focus on leadership,change and communication strategies for increasing profits and productivity. Her research includes 15 years of audience response surveys, generational focus groups and employee surveys. In her fourth and book, 101 Ways to Make Generations X, Y and Zoomers Happy at Work she provides strategies for companies on target recruitment, retaining employees and succession planning for Generations X and Y. For 12 years, Cheryl worked as a top-performing leader for GE Capital, Mortgage Insurance Company and Bank of Montreal. During her career in finance she thrived in difficult economic times and motivated her teams to business excellence through two recessions. In 1994 Cheryl joined the business strategy department of a nation-wide consulting firm – after great success with their clients she established her own consulting practice Synthesis at Work. For the past 16 years Cheryl has worked in such varied industries as agriculture, finance, construction, oil and gas, forestry, resources, health care, government, film, hotel/hospitality, retail and entertainment. Cheryl has the unique ability to apply her expertise in individual client circumstances to provide customized business solutions.

Phil Curran is Director of Product Marketing for CommVault Infrastructure solutions. In this role Phil has spent the last several years working with CommVault customers to define and deploy industry leading data management solutions for the burgeoning virtual and cloud-based infrastructures. Prior to joining CommVault, Phil spent 6 years working at Dell in various product management and marketing roles to drive Dell PowerVault Storage products and Intelligent Data Management (IDM) solutions. Phil has a Bachelor's Degree and Chemical Engineering from Johns Hopkins University and an MBA from The University of Texas at Austin.

LANDesk president and CEO Steve Daly drives new business and innovation. He was senior vice president of strategy at Avocent and also president and CEO of Soronti, acquired by Avocent in 2003. At Intel, Daly held various marketing and finance positions. He earned mechanical engineering and MBA degrees from BYU.

Scot has been in the data management space at Bank of America since 2001. At Bank of America, he leads the company’s growing Information Lifecycle Management team consisting of more than fifty employees positioned around the globe to facilitate the implementation of data governance programs and routines, all of which are designed to reduce risk exposure and infrastructure expenses. Hailing from Florence, South Carolina and carrying a B.S. in Computer Science from Francis Marion University, his background is a diverse one filled with restaurant management, US Army Military Police, programming, database administration, and Information Lifecycle Management roles. He has been married for 13 years and is the father of four - his first and most important role. Outside of work he enjoys construction, motorcycle touring, Scouting, and spending as much time with his family as possible.

Alan Dayley is a Research Director at Gartner on the IT Leaders team, focusing on data archiving software, information governance (IG), file analysis/data profiling and object-based storage.

Dominica DeGrandis trains teams to use the Kanban method to improve workflow and throughput. She is keen on bringing visibility and transparency across teams to bring alignment to the entire organization. She combines experience, practice and theory to help teams level up their capability. Dominica is a proponent of the DevOps movement and works to bridge gaps between and within teams and departments. Her experience includes 16 years at both large and small companies providing a variety of services: Configuration Management Program & Project Management Release Management Operations Reviews Metrics gathering & presentations Training Dominica holds a BS in Information Computer Science from the University of Hawaii. She is an independent trainer, coach and international speaker and can be reached at dominica@ddegrandis.com or on twitter at @dominicad. Further info at www.ddegrandis.com.

Ken Dulaney is a Vice President and Distinguished Analyst in Gartner Research, where his research areas include smartphones, tablet computers, notebook computers, industrial handhelds, wireless communications, mobile software and device management strategies. Mr. Dulaney is also the lead analyst for Intel. He has been recognized by Adweek magazine as one of the top 20 technology industry analysts.

John Enck is a managing vice president in Gartner Research, responsible for leading the IT Operations and Management team at Gartner. Team coverage includes asset management, change management, configuration management and problem management, as well as desktop, server, application, network and virtualization management. In his previous research role at Gartner, Mr. Enck focused on issues relating to x86-based servers, Microsoft server OSs and LDAP directories.

Colin Fletcher focuses his research on how advances in the key areas of IT event correlation and analysis (ECA) and business service management (BSM) can help IT operations teams continually drive greater business success, lower costs, and mitigate risk. Additionally, Mr. Fletcher supports a multitude of broader topics within the evolving practice of IT operations management. Mr. Fletcher's research is informed by daily conversations with clients, thought leaders, and over 16 years of IT practitioner (from service desk to admin to consultant), leadership (team , project, and product management) and creative marketing experience (product and strategic) built at companies large and small including Apple, HP, BMC Software, Motorola, IBM Global Services, Dell, and several start-ups.

Stanton Gatewood is recognized worldwide as one of the leading experts on information security, strategic planning and electronic privacy. As the Chief Information Security & ePrivacy Officer for the Board of Regents of the University System of Georgia, Gatewood is the principal advisor to USG senior executives and security officers on matters related to cyberspace security and privacy issues. He balances his time between securing and protecting the 31 colleges and universities and more than 300 public libraries that comprise the University System of Georgia. Stan has had a long distinguished career in the military, state and federal government, higher education and corporate security spanning more than 33 years. During his distinguished career, Gatewood has built “highly successful” information security and privacy programs, two (2x) centers of excellence; one for cryptography and one for awareness, training and education. He has served as the former president of the founding chapter of the Information Systems Security Association (ISSA) in Los Angeles, Calif. and continues to serve on several industry boards. Most recently, Gatewood was named one of SC Magazine's - IT security luminaries and one of the Top 5 influential IT security thinkers in the world.

"John Gentry leads the team that is responsible for bringing Virtual Instruments message and vision to the market. John has been with Virtual Instruments since early 2009, originally leading the WW Solutions Consulting team and brings over 18 years of experience in Marketing, Product Marketing, Sales and Sales Engineering.”

Joseph B George is the Director of Product Strategy for the Revolutionary Solutions Team at Dell, the team is responsible for developing innovative solutions such as the Dell OpenStack-Powered Cloud Solution, the Dell Apache Hadoop Solution, and the Dell Crowbar software framework. Joseph also sits on the OpenStack Foundation Board of Directors. Prior to coming to Dell, Joseph held key strategy, product management, and technical roles at companies like HP, BMC Software, and Halliburton. Covering areas such as enterprise management software, virtual desktops infrastructure (VDI), scale out computing, and transaction management, Joseph has spent over 15 years in the areas of enterprise software, virtualization, and cloud technology. Joseph holds a bachelor’s degree in electrical and computer engineering, as well as a master’s in business administration (MBA), both from the University of Houston. He’s a tried and true Texan, and currently resides in Austin with his wife and two children. You can catch Joseph’s thoughts and opinions regularly at the JBGeorge Tech Blog (www.jbgeorge.net) and he can often be found talking tech on Twitter (@jbgeorge).

Bob Gill is a Research Director in Gartner's Virtualization and Cloud Infrastructure group, responsible for research in cloud computing, hosting services and co-location. Mr. Gill's experience extends more than 30 years in the technology arena, including data network design, local and wide-area networking, networked operating systems, Internet services, and network computing.

Chris Gladwin founded Cleversafe in 2004, bringing to the company the same innovative and entrepreneurial approach that has signified his executive leadership throughout his career. Chris, who was previously the creator of the first workgroup storage server at Zenith Data Systems and was a Manager of Corporate Storage Standards at Lockheed Martin, also created and managed a number of successful new technology start-ups, including MusicNow, which was acquired by Circuit City. Chris has been the creative force behind the development of the first Dispersed Storage system to solve the growing global problem of Big Data storage.

I currently lead a team with responsibility for the Technology and Infrastructure for KnowledgeWorks Foundation. This includes developing the Foundation's mobility strategy, as well as telecommunications, server, and hosting strategies. I also have responsibility for Information Security for the Foundation, which includes securing internal and externally hosted data, as well as ensuring proactive HIPAA and FERPA compliance. Prior to KnowledgeWorks, I worked at The Kroger Co. for nearly ten years where I was a General Manager in Enterprise Infrastructure Engineering and Operations, where I had responsibility for Windows Server Engineering, Virtualization, Enterprise Storage, Backup, Recovery & Archive, and Server Based Computing teams. I graduated with a Bachelor of Arts from Western Kentucky University. I live in Florence, KY with my wife of 19 years and my two children. I currently sit on the Northern Kentucky University College of Informatics Advisory Board as well as the ITLF (Information Technology Leadership Forum).

Glenn has architected, managed, and implemented infrastructure technologies for more than 15 years at Fortune 1000 companies. He has broad experience in the areas of storage, disaster recovery, cloud computing, and virtualization of business critical systems. His expertise also extends into other areas of IT such as outsourcing, data center relocations, and converged infrastructure Prior to joining Carnival as the Senior Infrastructure Architect Manager, Glenn held technology leadership positions at Brightstar, Burger King, and EMC. As the Director of Infrastructure Architecture at Brightstar, Glenn was responsible for implementing a private cloud solution for several big box retailers. While at Burger King, he held multiple management positions and lead the initiative to virtualize 98% of all applications, including SAP. At EMC, Glenn was a technical Pre-Sales Consultant where he advised various Fortune 500 companies on technical solutions. Glenn Gonzalez started his career serving in the United States Marines, where he held US and NATO Final Secret clearances.

Jarod Greene focuses on IT service support management, specifically, IT service desk management, organization and technology. This includes social IT management, software as a service (SaaS), IT support process improvement (including the ITIL framework), and IT knowledge management and self-service approaches.

Cameron Haight is a Vice President in Gartner Research. His primary research focus is on the emerging IT philosophy known as DevOps and associated technologies, processes and organizational structures. He has also developed the concept of web-scale IT, which seeks to enable enterprises to develop capabilities typically found only in large cloud services providers, such as Amazon and Google.

During 25 years with AT&T, Tim has held a range of positions in AT&T labs, customer care, sales, marketing and product management including 5 years in South Korea as part of a joint venture in the region. He was the Product Director for AT&T’s initial MPLS VPN offer called IP-enabled Frame Relay which led the industry deployment of MPLS and was recognized by Network Magazine as “Product of the Year” in 2001. In his current role as the Cloud Services Product & Solutions Director, Tim is responsible for cloud service adoption and utilization, revenue growth, and establishing joint go-to-market strategies with other companies to deliver highly integrated cloud based solutions.

Oil States International’s IT Service Manager Robb Harper is responsible for introducing and enhancing IT service management processes throughout the organization. He joined Oil States in 2007 and has directed several high profile process improvement projects with broad organizational impact. Robb holds a BBA in Business Management from the University of Central Oklahoma and is a certified ITIL Expert in IT Service Management.

Jeffrey Hewitt is a research vice president at Gartner, where he is part of the Data Center Convergence team. As a part of that team, Mr. Hewitt analyzes technology developments, end-user requirements and business model changes that relate to the evolution of the data center, including data center segmentation, hyper-scale data centers, low-power processor servers, virtualization, cloud computing, data center infrastructure management, modular data center solutions, data center containers, blade servers, server form factor choices, power/cooling technologies, and infrastructure convergence/fabric implementations. He produces research based on this analysis that includes success-oriented strategic and tactical recommendations for technology and service providers, end users, and invest clients. In addition, Mr. Hewitt maintains a global trend view for all server types and contributes to the worldwide Quarterly Statistics and forecast views of North America.

Andrew Hillier is a noted expert in the fields of virtualization and cloud computing, and is a frequent speaker on the topic. He has over 20 years of experience in pioneering advanced software solutions, including mission-critical business applications, enterprise systems management technologies, and predictive analytics for virtual and cloud management. A co-founder of CiRBA, he leads product strategy and defines the overall technology roadmap for the company.

Ed Holub is a managing vice president in the Infrastructure and Operations (I&O) portion of Gartner's research organization. He leads a global team of analysts covering virtualization and cloud infrastructure, which includes the server, client, and operations management domains as well as IaaS, managed hosting and co-location. He also provides broad coverage for the I&O role with a focus on operations process maturity, and organization, staffing and other people-related issues in I&O.

Kevin Jackson is currently Vice President & General Manager, Cloud Services, at NJVC, LLC. Before NJVC, Mr. Jackson served in various senior management positions with Dataline; Cryptek, Inc.; IBM; and JP Morgan Chase. Kevin graduated from the US Naval Academy in 1979, retiring from the US Navy in 1994 with specialties in Space Systems Engineering, Airborne Logistics and Airborne Command and Control. He also served with the National Reconnaissance Office, Operational Support Office, providing tactical support to Navy and Marine Corps forces worldwide. In 2011, he was named a “Cyber Security Visionary” by U.S. Black Engineer and Information Technology magazine.

Brian has 10+ years in developing world-class product and transformational architectures for Fortune 1000 companies. He has developed secure IT architectures, solutions and best practices for a wide range of global customers and industries. Presently, Brian is a Sr. IT Strategist within Rackspace’s Enterprise Cloud Solutions Organization, where he is focused on building long-term IT strategies for enterprise clientele. Brian also works closely with key Rackspace technology partners, including: Cisco, F5, Dell, HP, NetApp, EMC, Microsoft, Oracle, CA, Magento, Akamai, and Accenture.

Jason Jennings is a researcher and one of the most successful and prolific business and leadership authors in the world and his greatest thrill is helping lead individuals and companies to their full economic potential. He began his career as a radio and television reporter and was the youngest radio station group owner in the nation. Later, he founded Jennings-McGlothlin & Company, a consulting firm that became the world’s largest media consultancy and his legendary programming and sales strategies are credited with revolutionizing many parts of the broadcasting industry. His latest book, Hit the Ground Running - A Manual for Leaders reveals the tactics and strategies of the ten CEO’s who created the greatest amount of economic value between 2000 and 2009. Research is underway for his next book for his publisher Penguin Putnam, The Reinventors - How Extraordinary Companies Pursue Radical Continuous Change to be published late 2011 that promises to reveal the secrets of those leaders and organizations that have successfully reinvented and transformed themselves. Along the way he found time to join forces with well known cardiologist Dr. John Kennedy and coauthor the 2010 Health, Mind and Body bestseller, The 15 Minute Heart Cure –The Natural Way to Release Stress and Heal Your Heart in Fifteen minutes a Day. When not traveling the world on research, in search of adventure, and doing eighty keynote speeches each year, Jennings and his family split their time between the San Francisco bayside community of Tiburon, California and their lodge, Timber Rock Shore on a small lake in Michigan’s northern peninsula where they share the environment with native moose, bear, deer, wolves and soaring eagles.

Casey Kindiger set his sights on forming gen-E after consulting for fortune 500 companies at Deloitte's Enterprise Systems management practice. After that, he served as the Vice President of Professional Services for Tidal Software, Inc. (purchased by Cisco in 2009), a provider of intelligent application management and automation solutions. Under Kindiger’s direction for more than a decade, gen-E has empowered hundreds of telecommunication service providers, financial services firms and large enterprises to make significant improvements in operations through the deployment of best in class enterprise software. Kindiger leads gen-E with a focus on driving innovation in the marketplace and has grown the business to take the lead in the ITPA market on the basis of excellent customer service and a commitment to quality products. Kindiger earned a bachelor’s degree in mathematics and statistics, graduating with honors from the University of Chicago.

Kevin Knox is a Research Director in Gartner's ITL Systems Security & Risk Research area, where he is part of the IT Operations group. His primary areas of coverage are disaster recovery and server hardware management tools. He also focuses more broadly on general business continuity and a variety of hardware, software and management issues as they relate to servers data center modernization.

Chris is responsible for the revenue success of ADTRAN’s virtual wireless LAN product line. Prior to ADTRAN’s acquisition of Bluesocket, Chris was as Vice President of Worldwide Sales and Marketing, responsible for all market-facing functions including global sales, marketing, customer service, and business development. Chris joined Bluesocket from Datacom Systems where he served as Vice President of Sales and Marketing. Chris brings over twenty years of experience with leading technology and networking companies. For the past ten years, Chris has held global leadership positions with a number of innovative technology companies including Avici Systems and Colubris Networks. Chris began his career with AT&T before joining Cisco Systems where he served as Director of Sales in EMEA. Chris holds a Masters of Business degree from Georgia State University and a Bachelor of Arts degree from Indiana University.

Jay Lassman's research focuses on enterprise unified communications topics such as strategic planning, solution and vendor selection, pricing, deployment and total cost optimization. He provides analysis and guidance covering a wide range of customer premises-based systems that leverage IP technology. Mr.Lassman has more than 25 years of telecommunications industry experience in product management, consulting and sales, supported by a B.S., Electrical Engineering from the Cooper Union in New York.

As Senior Director, Product Development and Management, Build, Architecture & Engineering Services at Wipro, Lynn Lawton is responsible for managing the infrastructure architecture, build (compute, storage and network) and product development organizations for Wipro Data Center Services. Prior to this appointment, Lynn was Principal Architect Open Systems/Cloud and responsible for developing the architectural and management framework to enable multi-tenant, self-service, on-demand offerings in support of IaaS, PaaS and SaaS products. Before joining Wipro in 2000, Lynn held technology management positions at Staples and University of Wyoming, and led his own consulting business. Lynn is a graduate of University of Wyoming.

Brian’s current position in the EMC ASD product marketing team is focused on helping customers ensure the success of cloud initiatives by firmly establishing the foundation of network and virtual data center management. This has him playing many roles — including evangelist for network management technology, creating go-to-market strategies, developing marketing vehicles to support and enable the sales team, advocating and mentoring marketing leverage of social media, and providing thought-leadership communications. His previous responsibilities at EMC included creating and managing a competitive intelligence team, leading acquisition-related integration projects, and managing strategic partners, including Cisco Systems. Before joining EMC in 2004, (through the acquisition of Smarts), Brian spent two years running his own consulting business. Prior to that, he spent 10 years at IT research firm Gartner, where he held numerous research and senior communications management positions. Previous to joining Gartner, Brian spent three years in various marketing roles with IBM. Brian has two bachelor’s degrees from Syracuse University, as well as an MBA from New York University’s Stern School of Business.

Neil MacDonald is a Vice President, Distinguished Analyst and Gartner Fellow Emeritus in Gartner Research, based in Stamford, Connecticut. Mr. MacDonald is a member of Gartner's information security and privacy research team, focusing on securing next-generation virtualized and cloud-based computing environments from advanced attacks. Specific research areas include endpoint protection, virtualization security, application security, protection of cloud-based workloads and protection from advanced targeted attacks using context-aware security and big data analytics approaches. He is currently Gartner's Lead Analyst on HP.

Mark Margevicius is a vice president and research director in Gartner Research, where his research covers end-user computing with a primary focus on desktop virtualization, hosted virtual desktops, PC hardware, and server-based computing. In addition, Mr. Margevicius covers client-side computing policies, procedures and best practices, and assists organizations in the justification and planning of technology deployments.

Bob McCarthy is the vice president of Techworks Services at Fidelity Investments, a leading provider of investment management, retirement planning, portfolio guidance, brokerage, benefits outsourcing and other financial products and services to more than 20 million individuals, institutions and financial intermediaries. With more than 25 years of experience in technology and service delivery, Bob is responsible for domestic and international technical service and support operations across Fidelity’s retail, workplace, institutional, and corporate services divisions and his teams include Fidelity’s field operations, premium support services, investment center operations, and global service desk. Bob joined Fidelity in 1997 as a technical support manager for the Fidelity Investments Retirement Services organization, where he managed the technical support operations team, and in 2004 he took on firm-wide responsibilities when he joined the Fidelity Technology Group in Boston. Bob has been a pivotal contributor in formulating Fidelity’s Techworks strategy and led the deployment of Guru Bars across Fidelity’s domestic sites.

Robert Naegle is a Research Director providing research on operations management, specifically disaster recovery technologies, IT financial management tools and IT Maturity (ITScore) for I&O and Business Continuity.

Christoph Pfister is the Vice-President and General Manager of HP Software's Business Service Management business. He is responsible for leading all aspects of HP’s BSM business within the IT Management Business Unit. Pfister has been with HP since 1995 and has served in various executive Product Management and R&D roles within HP Software. Prior to joining HP, he worked at Oracle Corporation, and was a founding partner of a database consulting and tools company in France. Pfister received his Bachelor’s degree in Engineering from FHT Esslingen in Germany, a Master's degree (DESS) from the University of Lyon in France and is a graduate of the Stanford Executive Program. He is based in Sunnyvale, California.

As vice president of product development and marketing for Toshiba America Information Systems’ Digital Products Division, Carl Pinto directs the tactical execution of marketing with end-to-end product marketing responsibilities from product development to pricing and implementation to end-of-life management. Pinto is responsible for technology trend development analysis, product platform development, and providing direct input to the Toshiba Japan development team. Pinto started his career with Toshiba 14 years ago in technical support and quickly moved into marketing. He has served seven years leading product development prior to moving into his current position. He earned a B.S. Degree in Computer Science from McMaster University in Hamilton, Ontario.

Jay Pultz is a vice president and distinguished analyst in Gartner Research. His current research focus is data center design (with a particular focus on facilities), infrastructure and operations management as well as cost optimization. Previously, Mr. Pultz pioneered role-based research, culminating in the highly successful Gartner for IT Leaders program. He has authored more than 500 research reports in Gartner's publications and has advised clients via over 8,000 audioconference inquiries, in-person meetings, and workshops. Additionally, he has made dozens of presentations at Gartner events, including several keynotes.

John Rivard covers IT Infrastructure and Operations (I&O) organization, staffing and culture. His secondary area of focus is I&O financial management. An avid learner and teacher, he also taught managerial economics at a public university. Combining practical experience, research and insight from more than 400 client interactions per year, his perspectives on the people dimension of IT have been quoted by Forbes and technology publications.

Dave Russell is a Vice President and Distinguished Analyst at Gartner, where his research focus is on storage strategies and technologies, with an emphasis on backup/recovery (including data deduplication, virtual tape libraries [VTLs] and continuous data protection [CDP]), snapshot and replication, and storage management. Mr. Russell covers both distributed and mainframe storage solutions. In addition, he covers the overall storage capabilities and portfolios of many of the industry's top providers.

Jason Schafer joined Schneider Electric in December 2012 as the Director of Technology & Operations Management. He is responsible for the development and coordination of facility operations consultancy services as well as continued improvement of existing services within Schneider Electric’s Mission Critical Services business. Jason came most recently from 451 Research as Research Manager for its Datacenter Technologies practice. Jason has been a guest speaker at numerous, high-profile industry events and has been consulted by and quoted in journalistic publications such as Computerworld Magazine, New York Construction Magazine, The New York Times and The Wall Street Journal. Jason has 18 years of experience in the mission-critical facilities field, including service in the Naval Nuclear Power Program and as a datacenter commissioning specialist / construction manager for Lee Technologies, where he managed datacenter projects for fortune 100 enterprises and various government entities.

Jason Schafer joined Schneider Electric in December 2012 as the Director of Technology & Operations Management. He is responsible for the development and coordination of facility operations consultancy services as well as continued improvement of existing services within Schneider Electric’s Mission Critical Services business. Jason came most recently from 451 Research as Research Manager for its Datacenter Technologies practice. Jason has been a guest speaker at numerous, high-profile industry events and has been consulted by and quoted in journalistic publications such as Computerworld Magazine, New York Construction Magazine, The New York Times and The Wall Street Journal. Jason has 18 years of experience in the mission-critical facilities field, including service in the Naval Nuclear Power Program and as a datacenter commissioning specialist / construction manager for Lee Technologies, where he managed datacenter projects for fortune 100 enterprises and various government entities. Jason attended North Carolina State University for Electrical Engineering and has certifications as an infrared thermographer, qualified commissioning process provider from the University of Wisconsin, Madison, and is an Accredited Tier Specialist from The Uptime Institute.

Donna Scott is a vice president and distinguished analyst in Gartner Research. She is responsible for research in the areas of cloud computing, real-time infrastructure, business availability, business continuity/disaster recovery and IT operations management. She focuses on best practices for IT operations management and architecture, end-to-end IT service management, 24/7 availability and hybrid cloud computing research.

Michael Silver is a vice president and research director in Gartner Research, where he is part of the Client Computing group. His areas of coverage include client operating systems, office productivity suites, Windows and office migrations, and total cost of ownership issues in the above areas. Mr. Silver has also been helping clients decide how to handle their Microsoft Enterprise Agreements.

Nik Simpson covers a variety of topics focused on these areas: 1. Compute platforms, x86 and RISC platforms 2. Data center infrastructure and design (power, cooling, etc.) 3. Thick, thin and zero client desktop platforms 4. Windows 7 migration planning

Joe Skorupa's research centers on advanced network architectures, focusing on converged infrastructures, (fabric-based infrastructure), network virtualization/SDN/OpenFlow and FCoE. Mr. Skorupa also specializes in maximizing application performance via application delivery controllers (Layer 4-7 switching), Web front-end optimization and WAN optimization. In 2011, Mr. Skorupa led a team of 15 Gartner analysts who developed breakthrough scenario-planning-based research on the future of the data center market. He also advises vendors on product, market and partnership strategies and mergers/acquisitions. Through extensive collaboration, Mr. Skorupa's research extends to intersections between networking and business continuity/disaster recovery, application development, unified communications, storage, and data center optimization.

George Spafford is a Research Director for Gartner covering process improvement in IT operations that leverage best-practice references, such as ITIL, COBIT and ISO/IEC 20000. He is a prolific author and speaker, and has consulted and conducted training on strategy, IT management, information security and overall service improvement in the U.S., Canada, Australia, New Zealand and China. His publications include hundreds of articles plus numerous books on IT service improvement and co-authorship of "The Phoenix Project," "The Visible Ops Handbook," "Visible Ops Security" and the IIA Information Security Governance guidance. His current area of research is the use of information technology for competitive advantage.

Tony Vaden is Vice President and Chief Information Officer of American Tire Distributors, Inc. (ATD). He is responsible for all Information Technology at ATD. Since joining the Company in 2007, Vaden has assisted in several acquisitions including international expansion and Greenfield Distribution Center startups, successful conversion to Oracle eBusiness ERP and a complete internal cloud Infrastructure refresh. In the infrastructure refresh ATD was successful in a near 100% virtualized model completing an internal cloud and a fully redundant failover / disaster recovery model. Vaden has been an early adopter of Software-Defined Data Centers and the related technologies of converged solutions. Vaden is also deploying new Hybris Ecommerce platforms for B2B and B2C to support American Tire Distributors’ customers with ATDOnline, Tirebuyer and TirePros. Prior to coming to American Tire Distributors, Vaden served as Director of IT Engineering and on-line systems for Dell Computer Corporation. There he was responsible for internal Dell IT Engineering, infrastructure, call centers and on-line technologies. He also served as Global Vice President of Infrastructure at Solectron where he was responsible for all global IT technology and information security. He has been a leader in the Global IT field for over 20 years. Vaden earned a Bachelor of Science degree from Winston-Salem State University in Winston-Salem, NC, majoring in computer science. He also holds four Associate Degrees in Science, Arts, Electronic Engineering and Computer Engineering. He was a member of the Board of Directors of the North Carolina Electronics and Information Technologies Association. He is actively involved in the Chamber of Commerce, Information Technology Program of Charlotte, NC.

Mahendra Vyas is Global Leader – Enterprise Infrastructure Architecture in Ernst & Young LLP. He has 23 years of experience from all aspects of the IT Strategy and Enterprise Architecture. His primary focus is on the developing IT Strategy, Infrastructure Architecture, Storage, Servers, virtualization, Cloud computing, Data Center Consolidation, ILM, Enterprise Archiving and introducing an emerging IT technology.

TeamQuest Advocate Dave Wagner has more than 3 decades of systems hardware and software experience including product management, marketing, sales, project management , customer support and training. He is responsible for the successful business integration of TeamQuest Surveyor. He has authored many articles in the topics of Capacity Management and has presented at CMG, AFCOM, Pink and other industry events.

Julia Walsh leads the Techworks User Experience Team that is responsible for UX design and development, user research/usability testing, and associate IT customer councils.

Chris Wolf is a Research Vice President for the Gartner for Technical Professionals research team. He covers server and client virtualization and private cloud computing. Mr. Wolf spends considerable time with end-user organizations, advising them on architecture and best practices for both private cloud and desktop transformation initiatives. Mr. Wolf has worked with x86 virtualization technologies since 1999 and has long been recognized as a thought leader in the virtualization space.

Stanley Zaffos is a Research VP in Gartner Infrastructure and Operations Management. His major areas of responsibility include SAN and NAS storage systems, architectures and technologies, SSD deployment strategies, storage cost optimization strategies, green IT, cloud storage and cloud gateway appliances, archival storage, storage array replication, storage networking and virtualization, storage consolidation, and storage system pricing. Mr. Zaffos also assists clients in creating SLAs and RFPs, vendor selection, storage infrastructure visions, and identifying the organizational implications of deploying new storage technologies into their environment.