Gartner IT Infrastructure & Operations
Management Summit

Justin Bell is a Network Engineer on a team of eight IT staff at Strand Associates, Inc. His primary responsibilities include backup, disaster recovery, and business continuity; storage design, implementation, and support; virtualization infrastructure and implementation; as well as implementation and support for various business systems. Mr. Bell's work with backup and disaster recovery has been recognized as a finalist in SNW's Best Practices in Storage: Storage Resiliency, Data Protection and Recovery, as well as multiple articles and whitepapers.

Thomas Bittman is a vice president and distinguished analyst with Gartner Research. Mr. Bittman has led the industry in areas such as cloud computing, virtualization and infrastructure evolution. Mr. Bittman invented the term "real-time infrastructure," which has been adopted by major vendors and many enterprises as their infrastructure direction. He has served as Gartner's lead analyst covering IBM and Microsoft, and he served for three years as a member of Gartner's Senior Research Board. In 2005, he earned Gartner's Analyst of the Year Award.

David J. Cappuccio is a managing vice president and chief of research for the Infrastructure teams with Gartner, responsible for research in data center design, construction and cost models, data center futures, servers, power/cooling, green IT, virtualization and data center consolidation strategies. Mr. Cappuccio's experience extends more than 41 years in the technology arena, including financial services, IT operations, market research and management consulting. Starting in 1992, he spent 10 years at Gartner in various research and executive roles, including group vice president and general manager of Gartner's worldwide Research organization.

Ted Chamberlin is a research director at Gartner, where he is part of the Network/Infrastructure group. His research focuses on the emerging communications services MPLS, IP-VPN and metro Ethernet, and hosted IP telephony, as well as traditional carrier voice and data services. Mr. Chamberlin also covers application-based services, such as application hosting, managed Web hosting, colocation and cloud computing.

Sheila Childs is a research director in Gartner's Storage Strategies and Technologies group focusing on information life cycle management, archiving and data protection.

Mike Chuba is a vice president in Gartner Research. He has covered the large systems marketplace for Gartner for the last 28 years.

Carl Claunch is a vice president and distinguished analyst in Gartner Research. He conducts primary research into grid computing, its markets and technologies, as well as cluster computing. Technology trends in the server space are a key focus for him, tracking such shifts as multicore and heterogeneous systems. In addition, Mr. Claunch conducts integrative research across all areas of IT, highlighting significant trends, technologies and directions in presentations and special reports.

Ronni Colville is a VP, distinguished analyst in the IT Operations Management group in Gartner Research. Ms. Colville's primary areas of research are configuration and release management, which include a broad array of technology topics, including (but not limited to) CMDB, server provisioning and configuration, IT service dependency mapping technologies, configuration auditing, patch management, and PC configuration management. The latest addition to her area of coverage includes virtualization configuration technologies for both servers (provisioning, configuration auditing, patching, and so on) and PCs (HVD and application virtualization). In addition to technologies, Ms. Colville covers both configuration and release management processes for production environments.

David Coyle is a research vice president in the IT Operations Management team of Gartner. His research focuses on IT services management, including service desk, incident management, problem management, change management, process improvement (including the ITIL framework) and service-level agreement (SLA) management. Mr. Coyle helps clients understand the key metrics, best practices and core processes required for IT to deliver meaningful service and support that align to the goals of the business.

Debra Curtis is a research vice president in the Gartner IT Operations Management group. She is responsible for the research core topics of network management, event management, business service management, IT service portfolio management and IT service catalogs. She focuses on best practices for IT operations management, improving IT management process maturity and end-to-end IT service management.

Philip Dawson is a vice president in Gartner Research and specializes in virtualization and server selection. Mr. Dawson is a leading authority on virtualization of Linux, Unix and Windows infrastructure platforms. Virtualization and partitioning capabilities, portfolio consolidation, and rationalization processes are key to his virtualization coverage. He is also the co-author of the Server Evaluation Model, which selects servers by workload and aligns server technology platforms to business needs.

Ken Dulaney is a vice president and distinguished analyst in Gartner Research, where his research areas include smartphones, tablet computers, notebook computers, industrial handhelds, wireless communications, mobile software and device management strategies. Mr. Dulaney is also the lead analyst for Intel. He has been recognized by Adweek magazine as one of the top 20 technology industry analysts.

John Enck is a managing vice president in Gartner Research, responsible for leading the IT Operations and Management team at Gartner. Team coverage includes asset management, change management, configuration management and problem management, as well as desktop, server, application, network and virtualization management. In his previous research role at Gartner, Mr. Enck focused on issues relating to x86-based servers, Microsoft server OSs and LDAP directories.

Mark Fabbi is a vice president, distinguished analyst and leads Gartner's research in Enterprise Network Infrastructure. Mr. Fabbi's research focuses on all aspects of enterprise network design, including network technologies, vendors and strategies. The focus for his research includes both physical and logical networking technologies for virtualized data centers, improving application performance using innovative network technologies that span the gap between applications and networks, and helping clients realize a more productive relationship with key vendors to improve operations while driving down infrastructure costs.

Bob Hafner is the managing vice president of Gartner Research's Mobile and Client Computing group. Mr. Hafner leads this team, which focuses on mobile devices, mobile applications, client computing hardware, tablets and operating systems. His own research focuses on unified communications, the blurring of computing and communications, fixed mobile convergence and context.

Cameron Haight is a vice president in Gartner Research. His primary research focus is on the management of server virtualization and emerging cloud computing environments. Included in this effort is a focus on operational best practices (such as DevOps), as well as the evaluation of emerging standards and technology providers.

Mike joined IPR International in 2007 bring with him more than 12 years experience in the design and implement of large-scale SAN’s and systems infrastructures at the enterprise level. In his current position ss the Storage System Administrator he has implemented a fully fault tolerant storage area network (SAN) environment consisting of approximately 500TB+ of storage at 3 geographically separate locations.

Mike currently serves as the Senior Director of Enterprise Architecture for Seattle Children’s. In this role, he is responsible for setting strategic technical direction and overseeing day to day operations of the infrastructure, information security, application delivery, shared application services, and IS customer support for the $900 million, not-for-profit, pediatric hospital / academic medical center and research institute. With outlying clinics and homecare services serving Washington, Alaska, Montana, and Idaho, Seattle Children’s has an academic relationship with the University of Washington’s School of Medicine, and provides some of the most advanced cancer treatments available in the nation through the Seattle Cancer Care Alliance, a partnership with the University of Washington (UW), and the Fred Hutchinson Cancer Research Center. Prior to his position at Children’s, Mike was the CTO for the Pacific Air Force (PACAF) Medical Service. PACAF consists of five acute care hospitals and four ambulatory clinics located in Alaska, Hawaii, Guam, Japan, and Korea. Away from work, Mike enjoys technology and trying to get back in “race shape” for triathlons.

Mark Margevicius is a vice president and research director in Gartner Research, where his research covers end-user computing with a primary focus on desktop virtualization, hosted virtual desktops, PC hardware, and server-based computing. In addition, Mr. Margevicius covers client-side computing policies, procedures and best practices, and assists organizations in the justification and planning of technology deployments.

John Morency is a research vice president who covers the management of disaster recovery and IT resiliency. He also focuses on compliance, security and risk management issues related to the implementation of effective disaster recovery.

John Phelps is a research vice president in Gartner Research, where his research has focused on the evolving role of large systems and the traditional data center for the past 15 years. This includes research into areas where high-end Unix and Windows attempt to provide traditional mainframe functionality. He has been leading the research on server consolidation, is part of the server virtualization team covering non-x86 virtualization, and works in the area of "greening" the data center.

William Purcell is the Incident Manager within the IT Service Desk at Paychex, Inc. William has been with Paychex since 1994 and has held various leadership positions within the IT Service Desk. William currently manages the level two support team within the Service Desk and is the process owner for Incident Management and Knowledge Management processes. William was the Knowledge Manager during the rollout of the Service Desk and company wide self service knowledge initiative. William has certification in ITIL V3 Foundations, and ITIL V3 Intermediate Operational Support and Analysis. William has also attended Knowledge Centered Support training.

Paul Rizzo has worked at GlaxoSmithKline for 15 years and is currently the Infrastructure Business Partner Director, supporting the North American Pharmaceutical IT organization. Prior to this role, Paul ran the Performance Services (PS) team. The PS team’s goal was to ensure managed application performance, in both pre-deployment and post-deployment application models. The Performance services team managed the testing, monitoring and control services. Before his Performance Services role, Paul led several Network groups, including Network Operations and Network Delivery. Paul has a BSBA degree from Robert Morris University and an MBA from the University of Pittsburgh.

Dave Russell is a research vice president at Gartner, where his research focus is on storage, with an emphasis on backup/recovery (including data deduplication, virtual tape libraries [VTLs] and continuous data protection [CDP]), replication and storage management. Mr. Russell covers both distributed and mainframe storage solutions. In addition, he covers the overall storage strategies and portfolios of many of the industry's top providers.

Donna Scott is a vice president and distinguished analyst in Gartner Research. She is responsible for research in the areas of real-time infrastructure, business availability, business continuity/disaster recovery and IT operations management. She focuses on best practices for IT operations management and architecture, end-to-end IT service management, 24/7 availability and private cloud computing research.

Nik Simpson covers a variety of topics focused in three areas: 1. Compute platforms, x86 and RISC platforms 2. Data center infrastructure and design (power, cooling, etc.) 3. Thick, thin and zero client desktop platforms

George Spafford is a research director with Gartner Research. He covers ITIL and process improvement in the IT Operations group.

Chris Wolf is a research vice president for Gartner's IT Professionals service. He covers server and client virtualization, cloud computing, data protection, management and classification, disaster recovery, and business continuity.

Stanley Zaffos is a vice president and research director in Gartner Research. His major areas of responsibility include storage systems, emerging storage architectures and technologies such as scale-out architectures and SSDs, cloud storage, replication software, storage consolidation and storage system pricing. Mr. Zaffos also helps clients develop storage strategies and identify the organizational implications of deploying new storage technologies into their environment.

Tim Zimmerman is a research director in Gartner Research. His research includes networking issues focusing on wired and wireless local-area networking (WLAN) technologies and vendors as well as RFID and ruggedized mobile devices.