Gartner Outsourcing & Strategic Partnerships Summit

Track C: Make Your Best Outsourcing Deal

Old-fashioned outsourcing deals are no longer effective. Organizations must execute contracts that provide the flexibility to move into new service delivery and pricing models, as needed. Explore both the best practices and steps you must utilize and take to secure the success of your outsourcing initiatives.

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Sessions

Roundtable: Choose the Right Pricing Mechanism to Get the Right Deal (Registration will open the week of July 17, 2010)

All end-user attendees at the event are invited to register for Analyst/User Roundtables. Seating is limited and appointments will be scheduled on a first-come, first-served basis. Reserve your spot early as these sessions always sell-out quickly!

Contracting for Optimal Vendor Performance

A contract construct that allows you to drive service-provider performance is necessary for the successful execution of any outsourcing deal. When developed and used correctly it is a key component to successful sourcing relationships. When developed and used incorrectly it leads to unrealized results, dissatisfied customers, potential competitive disadvantage and deal failure. This presentation outlines the necessary steps to develop the contract to drive the provider's behavior.

Classroom Workshop: Best Practices for Evaluating and Selecting Service Providers

Successful outsourcing requires you to follow certain proven processes during the vendor evaluation and selection phase. As complexity grows, certain parts of the process - like due diligence, risk management, and business case analysis- require special attention. This workshop reviews the Gartner toolkits that can help you conduct an effective evaluation of today's marketplace.

Roundtable: Applying Incentives and Penalties in Outsourcing Agreements (Registration will open the week of July 17, 2010)

All end-user attendees at the event are invited to register for Analyst/User Roundtables. Seating is limited and appointments will be scheduled on a first-come, first-served basis. Reserve your spot early as these sessions always sell-out quickly!

Linking KPIs and SLAs for Better Business Outcomes

Businesses that outsource want to measure their providers with service levels that match their KPSs. However, most contracts don't do that. This presentation shows how organizations can develop successful links between SLAs and KPIs.

The Changing Landscape of Infrastructure Outsourcing: How to Bundle the Services

The delivery of the typical infrastructure outsourcing services is mature but with the development of alternative delivery models such as Cloud, SaaS and Utility services, it is evolving. These delivery models are reshaping the IT industry and your sourcing decisions, thus offering new alternative services for clients to bundle and select.

Interactive Workshop: How to Structure Successful OLAs in Outsourcing

This interactive workshop addresses how to define specific operating level objectives, turn those objectives into operating level agreements (OLAs) and drive the service providers behavior to meet these OLAs with the right contract construct.

Interactive Workshop: Planning and Contracting for Innovation in Outsourcing

Innovation never emerges from a single vendor but requires the active participation of all vendors and organizations. Being successful at increasing IT's business value requires organizations and their service providers to adopt a collaborative approach to define and implement innovative ideas.

Agenda Builder Tool

With a wealth of sessions, it is helpful to have a tool to build your own agenda focusing on your own needs. The online Agenda Builder helps you select and add them to your calendar, and to build in networking and reflection time into your schedule. You can follow one of the specific tracks, or sessions based on maturity of your projects, business or technology focused sessions or just simply mix and match! Get the most of the full two days!

Click here for the Agenda Builder tool.