Gartner Outsourcing & Strategic Partnerships Summit

Track D: Moving up the Vendor Management Maturity Curve

Although an increasing number of organizations have formalized IT vendor management, maturity varies greatly and many organizations are searching for methods to improve vendor performance. This track will help you understand how to drive the most value from your vendors while minimizing your risk.

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Sessions

Roundtable: Getting Started at Vendor Risk Management (Registration will open the week of July 17, 2010)

Vendor risk management helps prevent negative impacts on business performance from risks associated with IT service providers. Through oversight and prevention of problems, VRM can also help improve vendor performance and the vendor's value contribution to the business. All end-user attendees at the event are invited to register for Analyst/User Roundtables. Seating is limited and appointments will be scheduled on a first-come, first-served basis. Reserve your spot early as these sessions always sell-out quickly!

Introducing Gartner's IT Vendor Framework

You’re more dependent on external vendors, your external spend is increasing and you now have greater risk using vendors than ever before. Here we introduce a new Vendor Management Framework to improve control, reduce risk and drive more value from your vendors.

Critical Success Factors for Managing Multiple Vendors

Service delivery to your operations must be seamless and effective. But that can be difficult to accomplish when using both internal and external resources. This presentation explains the critical success factors in managing multisourcing.

The Ins and Outs of Vendor Transitions: How to Transition Successfully

In today's dynamic multisourcing world, no matter what you do, there is a transition in your future. With each transition, the organization will be disrupted, creating challenges in achieving expected business results. This presentation addresses critical components that must be addressed to reduce risks and optimize the time involved in attaining expected service quality in the new environment.

Developing a Strategic Vendor Management Program

Some vendors are more critical than others in the delivery of IT services. The important vendors will be inclined to build a relationship, while others will seek opportunities for improved collaboration. But which vendors are which, and how can customers cut through the sales speak and move these relationships forward? This presentation helps you to identify those vendors who are truly strategic and shows how to develop a management program for those providers with the most influence over your IT services.

Interactive Workshop: Benchmarking to Manage and Improve Vendor Value

How do you identify the return on investment for vendor management? How can you measure the effectiveness of a vendor management program? What are the power and value of a coordinated, comprehensive vendor management? Work through these issues in this interactive workshop.

Classroom Workshop: Assessing Vendor Management Maturity

This workshop addresses the maturity of a vendor management program. By examining processes, people and organization, as well as technology and metrics, attendees will understand levels of maturity and be better able to assess their own program.

Agenda Builder Tool

With a wealth of sessions, it is helpful to have a tool to build your own agenda focusing on your own needs. The online Agenda Builder helps you select and add them to your calendar, and to build in networking and reflection time into your schedule. You can follow one of the specific tracks, or sessions based on maturity of your projects, business or technology focused sessions or just simply mix and match! Get the most of the full two days!

Click here for the Agenda Builder tool.