Gartner Outsourcing & Strategic Partnerships Summit

Track F: Using BPO to Drive Growth and Business Improvement

Most organizations use BPO as a cost-reduction strategy, and then struggle to get the flexibility and operational improvement they really need. This track focuses on how to take your BPO strategy to the next level, whether you are just starting or need to redesign your BPO relationships for better results.

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Sessions

Crafting An Optimum Approach to Your Business Process Outsourcing Strategy

Many organizations have unrealistic expectations about what BPO can actually do for them and don’t necessarily always make the essential internal organizational changes. Starting with what does the future of process look like we will explore how organizations are currently and will be using BPO for success.

Customer Management BPO: Catalyst for Accelerated Growth Experience

Your customer management strategy must consider emerging CM BPO services, from the adoption of Work-at-Home and new offshore locations to consulting, analytics and multi-channel services. This presentation will explain current market dynamics and emerging services to help buyers develop an optimum CM BPO sourcing strategy.

Techniques for Evaluating and Selecting BPO Vendors

Finance & Accounting BPO is NOT Enough!

Integrating end to end process flows is often overlooked in what has typically been F&A outsourcing. This presentation will explore the full end to end processes that should be integrated, the provider landscape and current delivery models.

Roundtable: How To Put the Internal and External Customer First in Your BPO Strategy (Registration will open the week of July 17, 2010)

Discuss strategies to maximize the satisfaction of all parties with your BPO strategy. All end-user attendees at the event are invited to register for Analyst/User Roundtables. Seating is limited and appointments will be scheduled on a first-come, first-served basis. Reserve your spot early as these sessions always sell-out quickly!

Effective Talent Management-Raising the Bar on HR BPO

HR BPO for cost containment will give way to strategies for access to, and effective management of talent.  New models for HRO delivery and maturing buyer sourcing competencies must focus all participants to the goal of better management and performance of people.  Is the HR BPO market up to the challenge? 

Roundtable: How to Manage and Integrate BPO (Registration will open the week of July 17, 2010)

This interactive discussion will explore the best practices, tools and techniques for managing contracts, performance and relationships with BPO service providers. All end-user attendees at the event are invited to register for Analyst/User Roundtables. Seating is limited and appointments will be scheduled on a first-come, first-served basis. Reserve your spot early as these sessions always sell-out quickly!

Business Process Utilities: Powering Process Agility for Cloudy Days

The premise of Business Process Utilities is simple, yet compelling: standardized and automated business process functionality powered from the cloud.  Here we'll uncover the critical considerations in adoption of this new model, and the limitations of BPU in terms of security, service levels, performance, cost, and quality.

Agenda Builder Tool

With a wealth of sessions, it is helpful to have a tool to build your own agenda focusing on your own needs. The online Agenda Builder helps you select and add them to your calendar, and to build in networking and reflection time into your schedule. You can follow one of the specific tracks, or sessions based on maturity of your projects, business or technology focused sessions or just simply mix and match! Get the most of the full two days!

Click here for the Agenda Builder tool.