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The Enterprise-Defined Imperative: Focus on Business Outcomes

As the digital wave advances, I&O leaders must act quickly to create an enterprise data center strategy that’s ultra-agile, scalable, and responsive to change. The Gartner IT Infrastructure, Operations & Data Center Summit 2016 offers a practical approach to I&O modernization where cloud, automation, DevOps, bimodal and mobile can replace rigid —and increasingly outdated — infrastructure.

The Summit is designed for individuals in the following roles:
Roles Include:
  • IT Operations Leaders
  • Data Center Leaders
  • Cost Optimization Strategists
  • Vendor Management Leaders
  • Organization and Staffing Management
IT Strategy & Planning
Roles Include:
  • IT Operations Management
  • Service Delivery Management
  • Cloud Service Management
IT Operations & Service Delivery
Roles Include:
  • Data Center Management
  • IT Infrastructure Management
  • Network Services Management
  • Servers & Storage Management
  • Data Center Architecture
  • Business Continuity & Recovery Management
IT Infrastructure & Data Center Management
Roles Include:
  • End-User Computing
  • Client Computing Operations
  • Mobile Computing Solutions
  • Desktop Engineering & Operations
  • Virtualization Engagement
Mobile, Cloud & Desktop Virtualization

What You Will Learn

  • Align the advantages, risks and realities of the enterprise-defined data center
  • Build, enhance and secure leading-edge cloud solutions that exploit digital business opportunities
  • Create a bimodal strategy that delivers core services and enables agility
  • Improve business agility and deliver effective services while optimizing cost and mitigating risk
  • Investigate how hyper-converged solutions can offer new levels of scalability and cost control
  • Transform I&O roles, skills and culture to better meet the digital business environment
  • Evaluate and prioritize investments in technology, DevOps and IT service management

Features & Benefits

  • Gartner Analyst Sessions: Gartner analysts presenting select research, targeted to your priorities.
  • Gartner Analyst One-on-One Meeting: Sit privately for 30 minutes with a Gartner analyst specializing in a topic you'd like to discuss.
  • Analyst-User RoundtablesHear how your colleagues from various industries tackle problems similar to yours.
  • End-User Case StudiesWe invite a number of end users to personally present leading-edge case studies and answer questions.
  • Workshops: Intimate workshops provide an opportunity to drill down on specific "how to" topics in a small group environment.
  • Exhibitor Access​: Exclusive access to select exhibitors to make informed decisions. 
  • Solution Provider Sessions: Sponsor-led sessions feature some of the market's most fascinating solutions. 
  • Face-to-Face Sponsor Meetings: Discuss your technology requirements with qualified solution providers. 
  • Group Rate Discount: Maximize your learning by attending as a group.
  • Network with Peers: 500+ senior business and IT leaders will convene to interact and share their knowledge and objectives.

Learn more  about our exclusive session types 

Top 10 reasons why you should attend a Gartner event

What's Included

Learn more about​ pricing and registration

Frequently Asked Questions

Get answers to your questions


Our 2016 Summit agenda is designed to provide you with the strategies, insights and tools you'll need to lead the next generation of IT and achieve business outcomes.


What's new for 2016

  • A dedicated track focusing on Strategy and Leadership: Building the Value for I&O and Data Center Leaders
  • Sessions addressing your critical priorities including:
           – Navigating the Journey to Cloud-Delivered Services
           – The Ongoing Opportunity for IT Cost and Value Optimization
           – Emerging Best Practices in Multisourcing
           – TechInsights: In-Depth Technical Approach for Project Execution
  •   New Gartner Magic Quadrants:
          – Modular Server Magic Quadrant
          – Disaster Recovery as a Service
  •   Expanded networking opportunities:
          – Introduction of Super Roundtables: A series of roundtables running concurrently

Agenda tracks

NEW! Strategy and Leadership: Building the Value
HOT TOPICS: Leadership, Vision, Trends
Digital business is forcing I&O leaders to re-examine their role, as well as the other roles within the organization. Fundamental changes to leadership, IT value and service, IT fi nancial management and cross-functional management capabilities will be required to remain relevant and effective. This track helps I&O leaders to maximize the contributions of every individual in the organization — including themselves!

People and Process: Improving and Maintaining Service Delivery
HOT TOPICS: Automation, Skills Gap, DevOps, Multisourcing​
IT operations management often works “behind the curtain” in many IT organizations, ensuring that infrastructure components are operational, business applications remain available and users are satisfied. However, an evolution of current IT operations is required to meet the needs of digital business. This track helps service delivery leaders explore new ways of evaluating and investing in all major aspects of operational capability and capacity. This includes management technology, sourcing, organizational structure and process improvement.

Infrastructure: Creating and Sustaining Agility
HOT TOPICS: Cloud, Hyperconvergence, Modernization, Infrastructure
No longer can I&O tell the business to wait in line for support on new business initiatives or take 12 months or more to deliver on them. Today, business units will respond by simply bypassing I&O. Changes in I&O’s approach, culture and mindset are therefore critical to remain relevant. This track helps infrastructure teams and technology architects to optimize their data center and cloud infrastructure strategies (including hybrid). It will help them evolve to become a timely and valued strategic partner to the business in meeting the needs of customers and citizens.

Digital Workplace: Optimizing the End-User Experience
HOT TOPICS: Mobility, Windows, End-User Computing
Mobile and endpoint computing continue on paths of accelerated change, transforming the way organizations operate and compete, and forcing IT mobile and endpoint computing leaders to re-architect their strategies. This will ensure that employees remain productive and are able to adapt to rapid changes in their working environments. This track helps workspace strategists and endpoint teams adapt their approach to end-user computing, refine their roadmap for future endpoint computing investments and align those plans with digital workplace initiatives.

Virtual tracks

Navigating the Journey to Cloud-Delivered Services
Cloud is touching on many aspects of modern infrastructure — be it public, private and/or hybrid. For most organizations in Australia and New Zealand, cloud has become a matter of how and when (not if). This virtual track will help attendees explore key issues in cloud, ranging from sourcing and management to strategy development and emerging best practices.

The Ongoing Opportunity for IT Cost and Value Optimization
Even as agility takes center stage, IT cost optimization remains a top priority for IT organizations and enterprises. This virtual track will help attendees improve discipline, practices, capabilities and behaviors to reduce spending, reduce costs, manage service levels and show the business value of IT.

Emerging Best Practices in Multisourcing
IT leaders in complex multisourced environments face many challenges. For them, integration and mgmt are critical to address contentious issues such as varying levels of provider maturity, OLAs and SLAs, toolsets as well as integration of emerging functions such as the broker role. Implementing  a sound governance framework aligned with strategic vendor management best practices will promote a collaborative environment aligned to your business goals. This virtual track looks at how IT sourcing teams can implement emerging best practices in multisourcing into both traditional and cloud service provider environments and across a range of infrastructure technologies.

TechInsights: In-Depth Technical Approach for Project Execution
Gartner for Technical Professionals (GTP) provides the insights, guidance and best practices your technical team needs to deliver flawless execution and outstanding results on the initiatives that support your IT strategy. This virtual track contains Gartner analysts presenting material from the Gartner for Technical Professionals (GTP) research service, focusing on areas such as: technical planning, technical architecture and design, in-depth product evaluation, creating deployment strategy and overall project execution.

Optimize Your Attendance

You'll be able to add these Gartner exclusives to your agenda:

  • Admission to all Keynote sessions
  • Gartner Analyst One-on-One Meeting
  • Analyst-User Roundtables
  • Workshops
  • End-User Case Studies
  • Solution Provider Showcase
  • Networking Reception
  • Networking breakfast, lunch and refreshments


Listen to inspirational guest keynote speakers; hear from Gartner-invited end-user case study speakers – real practitioners with real-world knowledge; and learn from Gartner analysts – the foremost experts in their areas of focus. 

View Analyst Guide


Highlighted Speakers


Meet the Solution Providers at the Forefront of Data Center

The Gartner IT Infrastructure, Operations & Data Center Summit will help you develop a "short list" of technology and service providers who can meet your particular needs. You'll receive exclusive access to some of the world's leading technology and service providers in a variety of settings.

  • Learn more about the exhibitor experience.
  • Contact us to learn more about opportunities to exhibit. 




Become an Exhibitor

Take Your Place Among Technology's Key Players
Join us now


Exhibitor Interactions

Read more about how you can interact with our exhibitors

Venue & Travel

Sydney, Australia


The  Hilton Hotel Sydney is offering very competitive rates to attendees at this Gartner summit. Room rates are $306 AUD (room only rate). A credit card is required to secure your booking and prepayment of one night is required. In order to book please  click here to be taken to Hilton Sydney’s dedicated booking page. Bookings must be made before 12 May 2016. For any queries about hotel bookings please contact Jessica Benn at the Hilton Sydney on +61 2 9265 6050 or  Jessica.Benn@Hilton.com.

The Hilton Sydney hotel is located right in the heart of the Sydney CBD on George Street, close to shopping, entertainment and corporate offices. Just 30 minutes from Sydney International and Domestic airports and only 50m from Town Hall Station, Hilton Sydney is ideally located for business or leisure.

Hilton Sydney Hotel
488 George Street
Sydney, Australia - NSW 2000

The car park for the Hilton Hotel is owned and managed by Secure Parking and is located on Pitt St. Due to one way road systems on George Street, please note that car access to Sydney Hilton is via Pitt Street only. Please program 255 Pitt Street if using a car navigational device. Hilton Valet Parking is available ($68 for 24 hours) or enter the car park directly at casual parking rates. 

Hilton offers guests and event attendees a special discounted rate of $51.20 (per entry). Please validate your ticket at reception to get this discounted rate. Prices subject to change, without prior notice 

MONDAY – FRIDAY (casual hourly rates) 

  • 0 – 0.5 hours $8.00
  • 0.5 hour – 1 hour $29.00
  • 1 hour – 2 hours $65.00
  • 2 hours – 3 hours $79.00
  • 3 + hours $84.00 

Getting to the Hilton Sydney hotel from Sydney International AirportBy TaxiFrom Sydney Airport, taxis are available to take you directly to the Hilton Sydney hotel. The journey normally takes around 30 minutes and costs approximately $45-$50.By CarEnter Sydney via the Eastern Distributor, take the William Street exit and travel along William Street into Park Street, turn right into Pitt Street. The Hilton Sydney hotel driveway, valet parking and car park are located 50 meters on the left side of Pitt Street. Please program 255 Pitt Street if using a car navigational device. There is a secure underground car park located at Hilton Sydney.By TrainAs an environmentally friendly hotel with a focus on sustainability we recommend you take the Train for direct, convenient access to the hotel from the airport and most other locations. There is a Train Station located at both the Sydney Domestic and International Airports with a direct line to the city. Exit the train at Town Hall Station and the Hilton Sydney hotel is located adjacent to the Victoria Galleries, entry via Pitt Street or George Street, Travelling time is around 25 minutes and costs approximately $15 per person each way.By BusFrom Sydney Domestic and International Airports a shuttle bus is available in front of the Arrivals Hall. The cost is approximately $16-$18 per person each way. Advance booking is not required, however for a shuttle bus transfer from Hilton Sydney to the airport pre-booking is required. 

Alternatively for local travel within Sydney to the Hilton hotel, the Transport NSW webpage offers useful information and a travel planner — 131500.com.au

Please Note

Due to George Street construction by NSW Government, travel times and routes may alter prior to your attendance at the Gartner IT Infrastructure, Operations & Data Center Summit. For further information on the George St construction please visit the NSW Government website.