The premier destination for strategic process management insights.
Organizations are undergoing major transformations – to shift to digital business, become more customer-centric, and keep pace with regulatory changes. Any transformation impacts business processes, often requiring dramatic changes to how people work. Yet over 70% of transformation initiatives fail. Process management practitioners can change that and directly contribute to the success of their organization’s initiative by applying the latest process thinking, techniques and technologies to innovate and drive change.
Senior IT and business professionals who attend as a team most efficiently advance their process knowledge, skills and projects.
Those involved in transformation initiatives, including:
IT and business leaders focused on transformation projects
Enterprise, business and solution architects
Organizational change leaders
Business Transformation Leaders
IT leaders involved in improving and redesigning processes
Line of business process owners
Business process project/program managers
Directors/Managers, BPM and process quality
Chief process officers
Business Process Improvement Leaders
Business relationship managers
Business and system analysts
COOs or Chief Process Officers
Strategy, operations, finance and quality management leaders
Digital marketing and customer experience management leaders
Governance, risk and compliance leaders
Business & IT Leaders
Industries served include:
Banking and financial services
Public sector and governement agencies
What You Will Learn
Move beyond “traditional BPM” to reinvent processes that support business transformation initiatives – all business transformation projects have a major impact on business operations
Enhance customer-facing processes and customer experiences
Align external customer interactions with internal business operations
Drive innovation within your enterprise
Exploit the forces of digital business to improve your organization's business performance
Shift investments towards strategic projects that will drive growth while continuing to reduce costs and drive efficiencies
Demonstrate the relevance of your BPM initiative to senior management by quantifying impact on business performance results
Update your mindset, behavior, methods and technologies to tackle the continuous and disruptive changes that are characteristic of business transformation initiatives
Build buy-in and gain adoption for BPM and the resulting organizational changes
Build the skills necessary to establish yourself as a change agent and leader for business transformation
Gartner Analyst Sessions: Gartner analysts presenting select research, targeted to your priorities
One Gartner Analyst One-on-One Meeting: Sit privately for 30 minutes with a Gartner analyst specializing in a topic you'd like to discuss
Analyst-User Roundtables: Hear how your colleagues from various industries tackle problems similar to yours
End-User Case Studies: We invite a number of end users to personally present leading-edge case studies and answer questions
Workshops: Hands-on sessions provide an opportunity to drill down on specific "how to" topics
Exhibitor access: Exclusive access to select exhibitors to make informed decisions
Solution Provider Sessions: Sponsor-led sessions feature some of the market's most fascinating solutions
Group Rate Discount: IT and business teams can maximize their learning by attending as a group
Network With Peers: Hundreds of senior business and IT leaders will convene to interact and share their knowledge and objectives; plus, take part in dedicated, industry-based networking opportunities built right into the agenda
Our 2016 agenda features four comprehensive tracks so you can move beyond one-off, narrow projects focused on incremental efficiencies towards truly game-changing business transformation. We’ll tackle the continual and disruptive changes that are characteristic of business transformation initiatives, help you build buy-in and gain adoption for BPM and the resulting organizational changes, and build the skills necessary to establish yourself as a change agent and leader for business transformation.
"An excellent, focused event that is essential for any individuals or organizations facing change"
2015 Highlight: What Does it Mean to Digitalize a Process?
Optimize Your Attendance
Maximize your on-site ROI by adding these Garnter exclusives to your agenda:
Admission to all Keynote sessions
One (30 min) Gartner Analyst One-on-One (sign up will open pre-event)
Analyst User RoundTables
End-User Case Studies
Solution Provider Showcase
Listen to inspirational guest keynote speakers; hear from Gartner-invited end-user case study speakers – real practitioners with real-world knowledge; and learn from Gartner analysts – the foremost experts in their areas of focus.
Meet the Solution Providers Who Can Enable Your Business Transformation Initiatives
The Gartner Business Transformation & Process Management Summit will help you develop a "short list" of technology and service providers who can meet your particular needs. You'll receive exclusive access to some of the world's leading technology and service providers in a variety of settings.
Park Plaza Westminster
200 Westminster Bridge Road
United Kingdom -
Special Gartner Hotel Room Rate A limited number of rooms have been held at the Park Plaza Westminster Bridge Hotel for attendees of the Gartner Business Transformation & Process Management Summit. There are two special promotional Gartner rates available:
Superior Room - £185 per night (Includes Breakfast)
Studio Room - £215 per night (Includes Breakfast)
Please note that these rates are based on single occupancy and excludes VAT.
In order to secure accommodation at the preferred rate please click on the link below.
Alternatively, you can either e-mail your request to
firstname.lastname@example.org or call the Park Plaza Westminster Bridge in-house reservations office on +44 844 415 6780, quoting the promotion code
Reservation Office opening times are:
Monday to Friday between 08:00 - 19:00 (London Time)
Saturday between 09:00 - 17:30 (London Time)
Park Plaza County Hall
1 Addington Street