• IT Infrastructure - I&O Executives

    Topics at a Glance

    View the recently released Topics at a Glance to see what each track has to offer at the conference! 

    Preview topics
  • IT Infrastructure - I&O Executives

    All about DevOps: Analyst Q&A

    Find out what Gartner analyst  Ian Head has to say about the critical success factors.

    Read interview
  • IT Infrastructure - I&O Executives

    Tracks and Hot Topics announced!

    5 Tracks Covering DevOps, Cloud, AIOps, Software defined Infrastructure, Containers, Agile, ITSM, Monitoring and more

    View Tracks
  • IT Infrastructure - I&O Executives

    Stop dreaming!

    There is no such tool to automate all I&O scenario. It’s time to get real, start acting and stop waiting for the Lone Ranger.

    View Infographic

Beyond Business as Usual. Increase Relevance, Engage Change

IT Infrastructure & Operations (I&O) is a critical component for a healthy IT ecosystem. However, because of persistent and dynamic change, the efficacy of I&O is increasingly being viewed through the lens of business outcomes.  Each day, business users are demanding higher levels of support, speed and innovation. If I&O can’t deliver against these expectations, users can go elsewhere. Amid such rapid change and external pressure, how can IT leaders be clear about where the value of I&O resides? Join your peers at one of the most important gathering for I&O professionals.

The Summit is designed for individuals in the following roles:
Roles include:
  • IT Infrastructure
  • Infrastructure Architect
  • Infrastructure Engineer
  • IT Asset Management
  • Desktop Engineering & Operations
  • End User computing
  • Client Computing Operations
  • Cloud Practice Director
  • Cloud Service Creation
  • Cloud Operations
  • Domain Leader, Cloud
  • Overall System Performance
  • System Landscape Optimization
IT Infrastructure
Roles Include:
  • ​​IT Tech Services Operations
  • Critical Facilities
  • Engineering
  • Systems Administrator
  • Event Management
  • Performance Statistics
  • Database, Storage Network
  • Middleware Admin & Management
  • IT Service Management
  • Release Management 
IT Operations
Roles Include:
  • Data Center Facilities 
  • Servers & Storage
  • Distributed Server & Storage
  • Enterprise Storage Manager
  • Storage Services
  • Storage & Backup Operations
  • Network Services
  • Enterprise Network Engineering and Delivery
  • Network Engineer
  • Principal Network Architect
  • Telecomm Network Analyst
  • Data Center Services
Data Center Networking and Servers, Storage, Backup & Recovery
Roles include:
  • Service support
  • Service delivery
  • Application support
  • Incident Management
  • Change Management
  • Capacity Management
  • Continuity Management
  • Service Management
IT Service Management

What You Will Learn

  • Rethink traditional paradigms. Take an outside-in approach to IT operations strategies across people, technology and processes.
  • Keep ahead of change. Evaluate emerging trends and assess when to incorporate them into your critical planning.
  • Learn more about DevOps: how to get started, how to scale and how to drive the right cultural changes required for success. View infographic
  • Discover the best ways to standardize and automate cloud services.
  • Ensure data security and privacy are aligned to your Cloud and DevOps initiatives.
  • Prepare for the impact of the Internet of Things (IoT). Focus on critical concerns such as scale and capacity, data analytics, service management, automation and more
  • Maximize the relevance of IT operations. Effectively link business and IT strategies and deepen the relationship with the business.
  • See how to use Algorithmic IT Operations platforms (AIOps) to provide new insight into both business execution and IT operations.
  • Embrace new strategies to meet the challenges of talent management within a rapidly changing IT operations environment.

Sign-up to stay informed about agenda release and other relevant I&O content

Features & Benefits

  • Gartner Analyst Sessions: Gartner analysts presenting select research, targeted to your priorities
  • Gartner Analyst One-on-One Meetings: Sit privately for 30 minutes with a Gartner analyst specializing in a topic you'd like to discuss 
  • Analyst-User Roundtables: Hear how your colleagues from various industries tackle problems similar to yours. 
  • End-User Case Studies: We invite a number of end users to personally present leading-edge case studies and answer questions. 
  • Workshops: Intimate workshops provide an opportunity to drill down on specific "how to" topics in a small group environment. 
  • Exhibitor access: Exclusive access to select exhibitors to make informed decisions. 
  • Solution Provider Sessions: Sponsor-led sessions feature some of the market's most fascinating solutions.  
  • Face-to-Face Sponsor Meetings: Discuss your technology requirements with qualified solution providers. 
  • Group Rate Discount: Maximize your learning by attending as a group. 
  • Network with Peers: Hundreds of senior business and IT leaders will convene to interact and share their knowledge and objectives. 
  • Hospitality Suites: Evening receptions ideal for informal networking. 

Learn more about our exclusive session types
Top 10 reasons why you should attend a Gartner event
Plan & Organize your Summit attendance


What's Included

Learn more about ​pricing & registration
Sign-up​ to stay informed about agenda release and other relevant I&O content

Frequently Asked Questions

Get answers to your questions here




We are preparing our 2017 agenda featuring comprehensive tracks for I&O leaders. See what we covered last year to get an understanding of the breadth of coverage.


  • Emerging Trends in Operations
  • Leadership & Strategy
  • DevOps & Agile in IT Operations
  • Optimize IT Operations
  • Cloud & Virtualization
Virtual Tracks:
  • Security in IT Operations - These sessions will provide insight into common security concerns within IT operations.
  • Digital Workplace - These sessions will provide insight into how prepare IT operations to support an evolving digital workplace. 
  • Cost Optimization - These sessions will provide insight for I&O leaders on where opportunities for cost optimizations lie.
  • Bimodal - These sessions will help I&O leaders understand the impact of bimodal on their operations

Sign-up to stay informed as soon as the agenda is released

Hot Topics

  • Data security and privacy aligned to Cloud and DevOps
  • Driving a more agile, effective I&O organization; talent management
  • Using automation for a more efficient organization
  • Articulating worth through business value dashboards
  • DevOps strategies
  • Service brokering
  • The impact of algorithmic IT operations (AIOps) on monitoring approaches
  • Scaling for business acumen
  • IT operations and the Internet of Things (IoT)
  • Software-defined infrastructure
  • Managing virtual assets and effectively leveraging containers
  • Tooling and process strategies, and much more

View Conference Topics at a Glance

Session Types

  • Keynotes
  • End-user case studies
  • Ask the Analyst
  • Analyst one-on-ones
  • Analyst-user roundtables
  • Workshops
  • Gartner Hype Cycle
  • Gartner Magic Quadrant
  • Technical Insights

Learn more about these exclusive Gartner sessions
Sign-up​ to stay informed as soon as the agenda is released

Key Take-Aways from the 2016 Summit

Find out about the essential key takeaways from 2016
"The Gartner Summit provided me with a great opportunity to embed myself in futures and strategy and develop my thinking further."

- IT Infrastructure & Operations Manager Calor Gas LTD

“I have been truly impressed with the summit, in particular the amount of information that I found relevant to my role as well as the overall professionalism of the event and its logistics. This is the first Gartner Summit that I have attended but it certainly is not the last one”

- Attendee from A. Schulman

“This conference provided me great inspiration for DevOps and for mode 2 of the IT services initiatives. I am sure I will invest my time to perform Gartner researches as I understand more about Gartner now.”

- Attendee from GSK

“It is a fantastic event giving an opportunity to collect future oriented ideas, networking and learning.”

- Attendee from ERGO IT

“Great event as always with high quality of speakers and up to date topics. Helps us to make decisions in the right direction.”

- Attendee from Merck KGaA

“Mode 1 and Mode 2. Gartner Events clarify my mind about these new words and IT Operation. Fantastic Networking opportunities.”

- Attendee from Airbus

“The event was a very good experience where I started to collaborate with many IT experts from different countries. The event also showed me the latest IT trends.”

- Attendee from Commercial International Bank

Optimize Your Attendance

You'll be able to add these Gartner exclusives to your agenda:

  • Admission to all Keynote sessions
  • Gartner Analyst One-on-Ones*
  • Analyst User RoundTables*
  • Workshops*
  • End-User Case Studies
  • Solution Provider Showcase
  • Reception and Evening Entertainment
  • Breakfast, Lunch, Snacks
  • First Time Attendee Orientation Program

*  Please note: Places are limited and registration is required - first come first served basis


Join us and you'll hear from inspirational guest keynote speakers, Gartner-invited end-user case study speakers – real practitioners with real-world knowledge and Gartner analysts – the foremost experts in their areas of focus. View all 2016 analysts


Top 2016 Speakers

  • Vivek Bhalla
    Vivek Bhalla

    Research Principle


  • Chris Matchett
    Chris Matchett

    VP Distinguished Analyst


  • Ian Head
    Ian Head

    Research Director


  • Simon Mingay
    Simon Mingay

    Research VP


  • Milind Govekar
    Milind Govekar

    Managing VP


What We Hear About Our Speakers

"Great to meet the analysts and my peers to discuss today's biggest challenges in person."

- IT Operations Manager, LST IT

"Excellent event with lots of content that is very useful to the projects that I am involved in as well as challenging being forced by my team."

- Infrastructure and Operations Manager, Norma Group

"It's great to pause, reflect and catch up on several I&O topics. Great ROI on my time!"

- Executive Director, Global IT Operation Services, Celgene International


Meet the Solution Providers at the Forefront of I&O

The Gartner IT Infrastructure & Operations Management Summit will help you develop a "short list" of technology and service providers who can meet your particular needs. You'll receive exclusive access to some of the world's leading technology and service providers in a variety of settings.

  • Learn more about the exhibitor experience. 
  • Contact us to learn more about opportunities to exhibit. 
  • Find out how you can interact with our exhibitors




Become an Exhibitor

Take Your Place Among Technology's Key Players

Join us now


Exhibitor Interactions

Read more about how you can interact with our exhibitors

Venue & Travel

Berlin, Germany


Estrel Hotel
Sonnenallee 225
Berlin, Germany - 12057


A limited number of rooms have been held at Estrel Berlin for attendees of the IT Infrastructure & Operations Management Summit. Below is the special promotional Gartner rate available:
Standard Single Room - €135 per night
Standard Double Room - €148 per night
Please note that these rates are based on single occupancy and includes VAT.
In order to secure accommodation at the preferred rate please click on the link below.

Alternatively, you can either e-mail your request to reservation@estrel.com or call the Westin Grand in-house reservations office on +49 (0)30 683122522.

Accommodations & Privacy Advisory

Gartner has been made aware that service providers, such as Exhibition Housing Management, have contacted a number of individuals who are attending our conference to offer hotel reservation services and/or sell copies of the confidential attendee list.  

Please note that Gartner has NOT authorized them, or anyone else, to contact attendees on our behalf, nor does Gartner share/sell attendee contact information to anyone.  

Learn more on how to protect yourself from scamming attempts.