• IT Infrastructure - I&O Executives

    Summit NewsFlash
    is out!

    View some of the key highlights from the 2016 Summit in Berlin. Gartner analyst Biswajeet Mahapatra shares recommendations and initial action plans.

    Read more
  • IT Infrastructure - I&O Executives

    Save the date for 2017!

    Don't miss next year's Summit - save the date now for 13-14 June. 

    Add to calendar
  • IT Infrastructure - I&O Executives

    All about DevOps: Analyst Q&A

    Find out what Gartner analyst  Ian Head has to say about the critical success factors.

    Read interview

Rethink I&O: Balancing Control, Agility and Innovation

The rapid rise of the digital workplace has placed heightened demands on Infrastructure and Operations for support, speed and innovation. Transformation requires a solid foundation from which to drive and deliver sustained business value.  Are you ready to master the challenge and rethink what you do and how you do it to not become blindsided by outdated beliefs and practices?

The Summit is designed for individuals in the following roles:
Roles include:
  • IT Infrastructure
  • Infrastructure Architect
  • Infrastructure Engineer
  • IT Asset Management
  • Desktop Engineering & Operations
  • End User computing
  • Client Computing Operations
  • Cloud Practice Director
  • Cloud Service Creation
  • Cloud Operations
  • Domain Leader, Cloud
  • Overall System Performance
  • System Landscape Optimization
IT Infrastructure
Roles Include:
  • ​​IT Tech Services Operations
  • Critical Facilities
  • Engineering
  • Systems Administrator
  • Event Management
  • Performance Statistics
  • Database, Storage Network
  • Middleware Admin & Management
  • IT Service Management
  • Release Management 
IT Operations
Roles Include:
  • Data Center Facilities 
  • Servers & Storage
  • Distributed Server & Storage
  • Enterprise Storage Manager
  • Storage Services
  • Storage & Backup Operations
  • Network Services
  • Enterprise Network Engineering and Delivery
  • Network Engineer
  • Principal Network Architect
  • Telecomm Network Analyst
  • Data Center Services
Data Center Networking and Servers, Storage, Backup & Recovery
Roles include:
  • Service support
  • Service delivery
  • Application support
  • Incident Management
  • Change Management
  • Capacity Management
  • Continuity Management
  • Service Management
IT Service Management

What You Will Learn

  • Evaluate and prioritize investments in technology, DevOps and IT service management
  • Make Agile Thinking part of your Culture
  • Build, enhance and secure leading-edge cloud solutions that exploit digital business opportunities
  • Create a bimodal strategy that delivers core services and enables agility
  • Explore the What and Where of I&O Automation
  • Improve business agility and deliver effective services while optimizing cost and mitigating risk
  • Transform I&O roles, skills and culture to better meet the digital business environment
  • Gain Insights into Trends shaping I&O Leadership
  • Exchange best practices, success stories and lessons learned with other I&O professionals

Watch Conference Agenda Insights with Gartner Analyst Biswajeet Mahapatra
View our 2016 Agenda at the Glance
Plan & Organize your Summit attendance

Features & Benefits

  • Gartner Analyst Sessions: Gartner analysts presenting select research, targeted to your priorities
  • Gartner Analyst One-on-One Meetings: Sit privately for 30 minutes with a Gartner analyst specializing in a topic you'd like to discuss 
  • Analyst-User Roundtables: Hear how your colleagues from various industries tackle problems similar to yours. 
  • End-User Case Studies: We invite a number of end users to personally present leading-edge case studies and answer questions. 
  • Workshops: Intimate workshops provide an opportunity to drill down on specific "how to" topics in a small group environment. 
  • Exhibitor access: Exclusive access to select exhibitors to make informed decisions. 
  • Solution Provider Sessions: Sponsor-led sessions feature some of the market's most fascinating solutions.  
  • Face-to-Face Sponsor Meetings: Discuss your technology requirements with qualified solution providers. 
  • Group Rate Discount: Maximize your learning by attending as a group. 
  • Network with Peers: Hundreds of senior business and IT leaders will convene to interact and share their knowledge and objectives. 
  • Hospitality Suites: Evening receptions ideal for informal networking. 

Learn more about our exclusive session types
Top 10 reasons why you should attend a Gartner event
Plan & Organize your Summit attendance


Frequently Asked Questions

Get answers to your questions here





Our 2016 agenda features 5 comprehensive tracks, taking a deep dive into a broad range of topics. From I&O and cloud automation, cost optimisation, IT Operations tools, bimodal, security, leadership and more, we have coverage for every I&O professional.

View the agenda highlighted for your needs:  

2016 Tracks

  • Emerging Trends in IT Operations
  • DevOps: From Hype to Reality
  • Infrastructure Innovation
  • Building Bimodal IT Operations
  • ITSM Leap: The Road to Higher Maturity 

View the agenda highlightd to your challenges and priorities, addressing your key challenges

2016 Hot Topics

  • Implementing and Managing Private or Hybrid Clouds
  • Agile, lean and DevOps in IT Operations
  • Creating an I&O Automation Strategy
  • Impact of the Digital and Mobile Workplace on I&O
  • Organizing I&O to support a bimodal and Digital Future
  • budgeting and Optimizing I&O costs
  • Business Alignment and Demonstrating the Value of IT or IT Services

View full agenda
Read interview with Analyst Biswajeet Mahapatra about cost optimization

Session Types

  • Keynotes
  • End-user case studies
  • Ask the Analyst
  • Analyst one-on-ones
  • Analyst-user roundtables
  • Workshops
  • Gartner Hype Cycle
  • Gartner Magic Quadrant
  • Technical Insights

Learn more about these exclusive Gartner sessions
"The Gartner Summit provided me with a great opportunity to embed myself in futures and strategy and develop my thinking further."

- IT Infrastructure & Operations Manager Calor Gas LTD

Optimize Your Attendance

You'll be able to add these Gartner exclusives to your agenda:

  • Admission to all Keynote sessions
  • Gartner Analyst One-on-Ones*
  • Analyst User RoundTables*
  • Workshops*
  • End-User Case Studies
  • Solution Provider Showcase
  • Reception and Evening Entertainment
  • Breakfast, Lunch, Snacks
  • First Time Attendee Orientation Program
  • Access to Gartner Events on Demand for one year

View Agenda here

*  Please note: Places are limited and registration is required - first come first served basis


Listen to inspirational guest keynote speakers; hear from Gartner-invited end-user case study speakers – real practitioners with real-world knowledge; and learn from Gartner analysts – the foremost experts in their areas of focus. 

Meet the Anlysts Onsite
Read interview with Analyst Biswajeet Mahapatra about cost optimization
Watch Conference Agenda Insights 

Highlighted Speakers


Meet the Solution Providers at the Forefront of I&O

The Gartner IT Infrastructure & Operations Management Summit will help you develop a "short list" of technology and service providers who can meet your particular needs. You'll receive exclusive access to some of the world's leading technology and service providers in a variety of settings.

  • Learn more about the exhibitor experience. 
  • Contact us to learn more about opportunities to exhibit. 
  • Find out how you can interact with our exhibitors




Become an Exhibitor

Take Your Place Among Technology's Key Players

Join us now


Exhibitor Interactions

Read more about how you can interact with our exhibitors

Venue & Travel

Berlin, Germany


Estrel Hotel
Sonnenallee 225
Berlin, Germany - 12057


There are currently a limited number of rooms available at Estrel, Berlin for attendees of the Gartner IT Infrastructure & Operations Management Summit.

Rooms are available at the promotional rate of €128 based on single occupancy and €140 based on double occupancy, inclusive of VAT, breakfast is charged at €18 per day. In order to secure accommodation at the preferred rate please click here or alternatively you can email Groups@estrel.com or call +49 (0) 30 683122522, to qualify for the promotional rate.

This rate includes complimentary use of the use of hotel facilities such as the Exercise Gym, sauna rooms and Business Centre.
The discounted rate is available from 11-18 June 2015 (inclusive). Event dates 14-15 June 2016.

Terms and Conditions

  • Subject to availability – rooms selling fast so don’t delay
  • Rate includes VAT
  • Cancellations received 2 weeks prior to arrival will be free of charge. If cancellations are received less than 2 weeks prior to arrival they will be subject to a 80% cancellation fee at the Gartner Rate and which shall be charged directly to the Event Attendee.