• customer experience strategy - tech conference

    Everything you need to know

    Guest Keynotes, 70+ sessions, 9 Roundtables,
    8 workshops and more...

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  • customer experience strategy - tech conference


    Announcing the 2015 Gartner & 1to1 Media CX Excellence Award Winners

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  • customer experience strategy - tech conference

    Keynote Speakers

    Jon Wolske
    Culture Evangelist, Zappos Insights

    Ken Schmidt
    Brand Visionary

    View Profiles
  • customer experience strategy - tech conference

    Session Guide

    Map your challenges to our sessions 

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Delivering Great Customer Experiences at the Speed of Digital Business

Learn how to create your customer experience vision and strategy, design and implement applications and analytics and overcome customer data issues you need to engage and delight customers in the digital age. This must-attend CRM event brings together IT leaders to focus on creating a strategic, unifying vision for customer engagement and experience management.

The Customer 360 Summit was designed for individuals in the following roles
Leaders focused on:
  • Customer Service & Support
  • Customer Engagement Centers
  • Customer Experience Management
  • Sales Effectiveness
  • Social/Mobile Strategies
  • CRM Program/Project Management
CRM Professionals
Leaders focused on:
  • Customer Data
  • Customer Journey Analytics
  • Business Analysis
  • Voice of the Customer
  • MDM Programs
  • MDM Architecture
Customer Data & Analytics
Leaders focused on:
  • Customer Experience Design
  • Customer Journey Mapping
  • Personalization
  • User Experience Design
  • Social/Mobile Strategies
Customer Experience
Leaders focused on:
  • Contact Center Infrastructure
  • Application Management
  • Web/Portal Innovation
  • Digital Commerce
  • Legacy Modernization
  • Cloud/SaaS
IT Leaders

What You Will Learn

  • Create a customer-centric organizational culture based on an enterprise-wide CRM strategy
  • Deliver a world-class customer experience at every point of contact
  • Make the customer the center of your business and IT strategy, processes and culture
  • Distill customer data into actionable business strategies
  • Harness the potential of social media to radically change customer engagement
  • Improve customer data quality and integration and move toward a single, coherent view

Features & Benefits

  • Gartner Analyst Sessions
  • Gartner Analyst One-on-One Meetings
  • Analyst-User Roundtables
  • End-User Case Studies
  • Workshops
  • Hospitality Suites
  • Exhibitor access at the solution showcase
  • Solution Provider Sessions
  • Face-to-Face Sponsor Meetings

Frequently Asked Questions

Get answers to your questions here


Our 2015 agenda features comprehensive tracks to drill down on your hottest topics based on your role, experience level and key focus.

2015 Tracks

  • Designing the Customer Experience
  • Understanding the Customer
  • Customer Technologies for the Digital Age
  • Creating the Customer-Centric Organization
  • Customer Engagement Across CRM

Hot Topics to be Covered

  • Crafting an enterprisewide CRM vision and strategy
  • Delivering a world-class customer experience at every point of contact
  • Realizing the full potential of your CRM investments
  • Modernizing legacy systems and technologies
  • Distilling customer data into actionable strategies
  • Evolving contact centers into customer engagement hubs
  • Driving salesforce effectiveness
Everything has been great. Everyone in our company is focused the customer being the center and this event has confirmed our vision within our market.

- Damian Ramos, Director, Analytics Customer Experience DirecTV

Optimize Your Attendance

You'll be able to add these Gartner exclusives to your agenda:

  • Admission to all Keynote sessions
  • Two (30 min) Gartner Analyst One-on-Ones
  • Analyst User RoundTables
  • Pre-conference Boot Camps
  • Workshops
  • End-User Case Studies
  • Solution Provider Showcase
  • Breakfast, Lunch, Snacks


Listen to inspirational guest keynote speakers; hear from Gartner-invited end-user case study speakers – real practitioners with real-world knowledge; and learn from Gartner analysts – the foremost experts in their areas of focus. 

Our 2015 Keynote Speakers

  • Jon Wolske
    Jon Wolske

    Culture Evangelist

    Zappos Insights

  • Ken Schmidt
    Ken Schmidt

    Brand Visionary

    Former Director of Communications Strategy, Harley-Davidson Motor Company

  • Don Scheibenreif
    Don Scheibenreif

    Vice President and Distinguished Analyst


What to Expect in 2015

Gene Alvarez
Gene Alvarez

Managing VP and Conference Chair, Gartner

Today’s customers expect a digital-age experience. Give them that and more.

In today’s hyperconnected world, it’s up to IT to conquer—and harness—digital-age complexity to deliver a superior customer experience. Only IT can bring together all the pieces to deliver great contextual customer experiences that consistently surpass expectations and make the most of every business moment.
This summit will bring you up to speed on the latest insights and best practices for improving every aspect of the customer journey, from creating a single view of customer data to leading-edge analytics, mobile apps, UX design, social, web and more. If customer-facing IT is your responsibility this is your event.
Be ready for the impact of digital business and other major trends bringing change and disruption to CRM best practices, vision, strategy, and technology portfolio.  


Meet the Solution Providers at the Forefront of Customer Experience

The Gartner Customer 360 Summit will help you develop a "short list" of technology and service providers who can meet your particular needs. You'll receive exclusive access to some of the world's leading technology and service solution providers in a variety of settings.




Become an Exhibitor

Take Your Place Among Technology's Key Players
Join us now


Exhibitor Interactions

Read more about how you can interact with our exhibitors

Venue & Travel

San Diego, CA


Hilton San Diego Bayfront
1 Park Boulevard
San Diego, CA 92101
Phone: 1-619-564-3333
Hilton San Diego Bayfront

Hilton San Diego Bayfront
1 Park Boulevard
San Diego, CA, United States - 92101


Special Gartner Hotel Room Rate
$229 USD (plus tax) for single or double occupancy. We have reserved a limited block for attendees of the Gartner Customer 360 Summit. As these rooms can only be held at this rate until August 18, we recommend you contact the hotel now. To obtain our special Gartner rate, inform the hotel that you are attending the Gartner Customer 360 Summit when making your reservation.

To book your room,  click here.

Travel Alert

BE AWARE: Many of our exhibitors and delegates have been contacted by an organization claiming to be affiliated with Gartner, Exhibitors Housing Management. This is a scam as Gartner is not in any way affiliated with EHS. 

HOW THE SCAM WORKS: EHS contacts our Event Attendees, claiming to be a Gartner-authorized booking agent or housing bureau, and either (a) offers to assist in securing hotel accommodations or (b)states that because the official Event venue has been overbooked, EHS will locate alternate hotel accommodation (for an additional fee). NOTE: Event Attendees should not share any personal information, including credit card information, with EHS.

TO BE SAFE: To book your accommodations safely and securely for this Event, please use the Gartner- authorized link below or call the hotel directly.