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    your challenges

  • Answers to your critical customer
    strategy questions
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  • Discover new thinking not found
    anywhere else
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  • Practical advice from end-user case studies:

  • Dr. David Stephenson, EBay
    Julian Burnett, John Lewis
    Dr. Kim Yeatman, Thomson Reuters
    Bian Salis, (formerly BT and BSkyB)
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  • Hold your team off-site at the Gartner Customer Strategies & Technologies Summit to maximize, strategize and save

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    and get a discounted team rate.
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Thriving In the Digital Age: Elevated Experiences, Interactions & Analytics

The Must-Attend Event For CRM Professionals

We are moving into the age of the "digital industrial economy". Your customers can engage with you, each other, and your competitors whenever and wherever they like though a dizzying array of new channels.

The Gartner Customer Strategies & Technologies Summit helps you cut through the complexity and provides business-critical intelligence toward developing a digital CRM strategy, specifically for your organization. This world-class forum brings together visionary leaders and pioneers of innovation as they share their winning strategies to avoid the common pitfalls.

Agenda Highlights

Hot topics to be covered:
  • CRM Strategy
  • Single View and Customer Analytics
  • Social and Mobile CRM
  • Customer Experience Management

Who Will Be There

View All Speakers
Jamie Anderson
  • Jamie Anderson
  • Professor of Strategic Management
  • Antwerp Management School
Jim Davies
  • Jim Davies
  • Research Director
Jim Lawless
  • Jim Lawless
  • Expert on Personal Development
  • Leadership and Change
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Team Registration Discount

Gartner Events has designed a program to help teams of 4 or more maximize the Summit experience while on-site and long after the event concludes.

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