• 2015 Agenda at a Glance

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  • 2015 Registration reserve your place

  • Gartner Customer Strategies & Technologies Summit
    10-11 June, 2015
    London, UK
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  • Network with your peers to share insights
    on real-world strategies, implementations
    and best practices

  • Gain access to peers from leading
    global organizations
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  • Group Rate Discount

  • Maximize your learning by attending the Gartner Customer Strategies & Technologies Summit
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Embracing Complexity to Engage with Customers

The Must-Attend Event For CRM Professionals

Technology offers more and more opportunities to attract, engage, win, serve and retain customers in this digital age. However, unlocking these opportunities is complex, and systems and applications are complex to manage.

This summit will help you manage complex, two-way customer relationships across channels and touchpoints. This forum brings together visionary leaders and pioneers of innovation as they share their winning strategies.

Agenda Highlights

Hot topics to be covered:
  • Optimizing Customer Experiences and Journey
  • Managing Multi-Channel Relationships
  • Exploiting Customer Data
  • Driving ROI from Customer Initiatives
  • Building Advanced Customer Support Centers

Who Will Be There

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Peter Hinssen
  • Peter Hinssen
  • Author and Entrepreneur
Jim Davies
  • Jim Davies
  • Research Director
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