• Guest Keynote Speakers Announced

  • Professor Eddie Obeng, Author, Innovator,
    Educator
  • Robin Wight, Advertising and Branding Expert
  • Find Out More
  • Join top Gartner analysts Gene Alvarez, Adam Sarner and Jenny Sussin for a Twitter Q&A Session

  • Get your CRM questions answered by the experts
    23 April, 2013 | 15:00 - 16:00 GMT | #GartnerCRM
  • Find Out More
  • The Must-Attend Event
    For CRM Leaders

  • Get the insight you need to show the value of CRM
  • Find Out More
  • Hold your team off-site at the Gartner Customer Strategies & Technologies Summit to maximize, strategize and save

  • Get the most of the event, hold strategic meetings
    and get a discounted team rate.
  • Find Out More

Understand. Engage. Deliver: Earning Customers for Life

The Must-Attend Event For CRM Professionals

Those new to CRM will explore the building blocks of CRM. Those more experienced, there will be tracks dedicated to sales, marketing, customer service and customer experience, each focusing on the key CRM trends.

This summit will give you insight, ideas, and inspiration. Designed for both business and IT CRM leaders, the Gartner Customer Strategies & Technologies Summit will help you to maximize the potential of your CRM initiatives.

Agenda Highlights

Hot topics to be covered:
  • Social and Mobile CRM
  • Single View of the Customer
  • "Big Data" and Customer Analytics
  • Differentiated Customer Experiences
  • The Future of CRM

Who Will Be There

View All Speakers
Jim Davies
  • Jim Davies
  • Research Director
  •  
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Team Registration Discount

Gartner Events has designed a program to help teams of 4 or more maximize the Summit experience while on-site and long after the event concludes.

Stay Connected

Follow the CRM Summit on Twitter at:
#gartnerCRM

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Take Your Place Among Technology's Key Players.