Our 2015 agenda will help you craft your vision and strategy for an enterprise-wide customer experience that thrills customers and drives loyalty through the roof. In the digital age, only IT can deliver a single view of the customer, use analytics to create and exploit powerful "business moments" and engage customers with superior mobile, social and web user experiences.
In 2.5 intensive days of analyst presentations, workshops and peer interaction, bIT leaders will get a complete view of the customer across the organization and across every touchpoint in every medium.
Comprehensive Tracks and Sessions
The majority of the agenda is made up of Gartner analyst sessions — research-driven presentations that focus on the issues that matter most in IT today. Leveraging the latest research collected from organizations worldwide, analyst sessions provide real-world information that will help you make better decisions and drive more successful initiatives.
Our Agenda will feature comprehensive tracks to drill down on your hottest topics, with track sessions tagged to help you create a customized agenda based on your role, experience level and key focus.
- Customer experience management
- Mobile and social strategies
- Customer service excellence
- Lead management & Business Analytics
Hot topics to be covered:
In addition to our comprehensive tracks, our Agenda also features several special sessions providing opportunities to learn from and interact with Gartner analysts, industry experts and peers, and top solution providers:
Sit privately for 30 minutes with a Gartner analyst specializing in the topic you'd like to discuss. Many attendees tell us that a one-on-one session is worth the price of admission, all by itself.