Our 2014 agenda delivers insight that is current and top of mind to today's customer-empowered marketplace. In 2.5 intensive days of analyst presentations, workshops and peer interaction, business and IT leaders will get a complete view of the customer across the organization and across every touchpoint in every medium. Understanding what customers want, need and expect — and having the right people, processes, cultures and technologies in place to respond in real time — will be critical to every organization's success.
Comprehensive Tracks and Sessions
The majority of the agenda is made up of Gartner analyst sessions — research-driven presentations that focus on the issues that matter most in IT today. Leveraging the latest research collected from organizations worldwide, analyst sessions provide real-world information that will help you make better decisions and drive more successful initiatives.
Our Agenda will feature comprehensive tracks to drill down on your hottest topics, with track sessions tagged to help you create a customized agenda based on your role, experience level and key focus.
- Customer experience management
- Mobile and social strategies
- Customer service excellence
- Lead management & Business Analytics
Hot topics to be covered:
In addition to our comprehensive tracks, our Agenda also features several special sessions providing opportunities to learn from and interact with Gartner analysts, industry experts and peers, and top solution providers:
Sit privately for 30 minutes with a Gartner analyst specializing in the topic you'd like to discuss. Many attendees tell us that a one-on-one session is worth the price of admission, all by itself.