Agenda

Our 2014 agenda delivers insight that is current and top of mind to today's customer-empowered marketplace. In 2.5 intensive days of analyst presentations, workshops and peer interaction, business and IT leaders will get a complete view of the customer across the organization and across every touchpoint in every medium. Understanding what customers want, need and expect — and having the right people, processes, cultures and technologies in place to respond in real time — will be critical to every organization's success.

Comprehensive Tracks and Sessions

The majority of the agenda is made up of Gartner analyst sessions — research-driven presentations that focus on the issues that matter most in IT today. Leveraging the latest research collected from organizations worldwide, analyst sessions provide real-world information that will help you make better decisions and drive more successful initiatives.

Our Agenda will feature comprehensive tracks to drill down on your hottest topics, with track sessions tagged to help you create a customized agenda based on your role, experience level and key focus.

    Hot topics to be covered:
    • Customer experience management
    • Mobile and social strategies
    • Customer service excellence
    • Lead management & Business Analytics

Special Sessions

In addition to our comprehensive tracks, our Agenda also features several special sessions providing opportunities to learn from and interact with Gartner analysts, industry experts and peers, and top solution providers:

  • Keynote Sessions

    Typically presented by non-Gartner industry leaders, these plenary sessions are designed to be entertaining and thought-provoking.

  • Workshops

    Presented by Gartner or guest experts, these intimate workshops provide an opportunity to drill down on specific "how to" topics in an extended, small group environment. Sessions designed for end users only. Registration required.

  • End-User Case Studies

    Gartner invites a number of end users to personally present leading-edge case studies and answer questions.

  • SOLUTION PROVIDER SESSIONS

    Real success stories
    These sponsor-led sessions feature some of the market's most fascinating solutions. You'll hear real-life examples from those who have deployed solutions successfully, including their strategies, challenges and results.

  • Analyst One-on-Ones

    Sit privately for 30 minutes with a Gartner analyst specializing in the topic you'd like to discuss. Many attendees tell us that a one-on-one session is worth the price of admission, all by itself.

  • Analyst-User Roundtables

    Hear how your colleagues from various industries tackle problems similar to yours. These small group discussions provide an informal setting for you and your peers to share insight, challenges and concerns on today's hottest topics.

Team Discount

Bring your team to this Summit to maximize, strategize and save.