Gartner Customer 360 Summit

AirWatch is the leader in enterprise-grade mobility management and security solutions. Our highly scalable solution provides a real-time view of an entire fleet of corporate and employee-owned Apple iOS, Android, Windows, BlackBerry and Symbian devices. As the largest MDM provider, AirWatch offers the most comprehensive mobility management solution.

CallidusCloud is a leading provider of cloud software. We enable organizations to drive performance and productivity across their business with our hiring, learning, marketing and selling clouds. The combined power of our clouds, our people and our partners, fuels growth, empowers the work force and delivers real value.

CDW is a leading provider of technology solutions for businesses of all sizes. CDW features dedicated account managers who help customers choose the right technology products and services to meet their needs. The company’s solution architects offer expertise in designing customized solutions, while its advanced technology engineers assist customers with the implementation and long-term management of those solutions.

ClickSquared is the only company offering SaaS cross-channel campaign management software, enabling B2C marketers to design, manage and deliver data-driven marketing programs across email, social, mobile, direct mail, survey, and web channels without the cost and complexity of “big software” and multi-vendor integrations.

Cognizant is a leading provider of information technology, consulting, IT infrastructure and business process outsourcing services. Cognizant’s single-minded mission is to dedicate our business process and technology innovation know-how, deep industry expertise and worldwide resources to working together with customers to make their businesses stronger.

Defeat the villains who impair customer service and shrink your profit margins. Contact Solutions can help you become a Hero. Our patented technology, optimized solutions, and dedicated continuous improvement practice deliver a better, more personalized customer self-service experience- while simultaneously reducing contact center operating costs. Guaranteed.

D&B is the world's leading source of commercial information and insight on businesses, enabling companies to Decide with Confidence for 172 years. D&B's global commercial database contains more than 220 million business records. Enhanced by D&B's proprietary DUNSRight™ Quality Process, the D&B database provides our customers with unparalleled business information.

Founded in 1999, we are a U.S. based, onshore provider of consulting & technical expertise to help companies optimize their use of CRM. We focus on CRM, BI and Application Development, helping our clients to increase quality and efficiencies while managing price and risk in CRM development, deployment & support.

eGain (NASDAQ: EGAN) is a leading provider of cloud customer engagement solutions. Trusted by leading brands, eGain solutions help design and deliver smart, connected customer journeys across social, mobile, web, and contact centers.

Enkata is a leader in cloud-based operations optimization software. Enkata’s platform provides unprecedented visibility into employee and customer activities. Using Enkata, call center and back office operations gain insights and information to improve process and performance. Fortune 500 companies rely on Enkata to reduce costs and help employees perform better.

Five9 is the largest pure cloud contact center software provider with more than 1,600 customers and processing more than 3 billion calls per year. The company gives enterprises of all sizes access to sophisticated contact center solutions quickly, at a cost of ownership far lower than traditional premise-based solutions.

ForeSee is a customer experience analytics firm that uses a trusted technology and proven methodology to measure satisfaction and deliver insights that help companies achieve maximum business impact. Visit us at www.ForeSee.com for customer experience solutions and original research.

Gainsight, the leading Customer Success Management solution, enables customer-driven enterprises to proactively manage retention, reduce unexpected churn and identify upsell opportunities using customer intelligence and automation. Learn how leading companies like Marketo, Jive Software, Informatica and Eloqua are using Gainsight to help their customers succeed at www.gainsight.com.

GX Software is a global provider of WCM- and Online Marketing software. Our innovative solutions empower organizations to engage with audiences across all customer touch points, building valuable relationships. With our products, organizations can deliver superior online customer experiences and engagement across the web, social media, mobile and other channels.

HP collaborates with enterprises to deliver high-value solutions that seamlessly integrate their business and technology to create a competitive edge and enhance the customer experience through improved communications. Our innovation solutions built with our hardware, software, and services, help businesses simplify and embrace the extraordinary set of disruptive technologies companies face today – cloud, mobility, analytics and social. HP turns the promise of CRM combined with these powerful technologies into real opportunity.

Big data is more than a matter of size; it is an opportunity to use new and emerging types of data and enterprise content to better understand your customers. IBM’s comprehensive big data platform uses sophisticated technologies to solve ‘big data’ problems and equip your organization with a competitive edge.

Infor Epiphany and Infor Orbis help customers leverage CRM, CXM, MRM, and social CRM across their enterprise. The award-winning solution allows leading companies to manage the entire customer experience via the Customer Interaction Hub, and revolutionizes every customer interaction to intelligently engage in multichannel, closed-loop dialogues through the contact lifecycle.

IntelliResponse is the leading provider of virtual agent technology solutions for the enterprise. Our patented enterprise Virtual Agent solutions can be used to transform your corporate websites, mobile applications, social media channels and agent desktops into venues for engaging consistent, profitable conversations.

Interactions Corporation enables companies to more effectively interact with their customers. Its patented technology for automated voice and other interactive systems delivers an unprecedented level of understanding that engages customers in a productive, natural conversation. The company serves a growing customer roster of industry-leading brands, including Hyatt, Humana, and Best Western, from its corporate headquarters near Boston.

Interactive Intelligence offers unified business communications for contact center automation, unified communications, and business process automation, with our open standards, all-in-one software suite. Over 4,500 organizations worldwide currently benefit from our on-premise or cloud-based solutions, both of which include value-added services for software, hardware, implementation, consulting, support and education.

KANA makes every customer experience a good experience. A global leader in customer service solutions delivered on-premise or in the cloud, KANA lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand. www.kana.com

Kony is the industry’s leading mobile and multichannel application platform provider. With the KonyOne platform, companies can quickly build apps once and deploy them across all mobile devices and operating systems. Kony’s customers include more than 200 Fortune 500 companies.

Mattersight captures and analyzes interactions, employee desktop data and contextual information to optimally route callers, improve operational performance and predict future outcomes. Based on millions of proprietary algorithms and unique behavioral models, we enable our clients to See What Matters® in service, sales, collections, retention, fraud and back office operations

Microsoft Dynamics CRM offers businesses of all sizes the ability to create and grow profitable customer relationships via a complete sales, service and marketing suite. With a role-tailored experience, Microsoft Dynamics CRM provides the easiest and most natural way to deliver powerful CRM capabilities, allowing employees to consume information however they prefer—within Microsoft Outlook, in a browser, or on a mobile device. Also, Microsoft’s recently acquired MarketingPilot application offers a powerful integrated marketing management solution for businesses and agencies that can help them better understand their customers, get unprecedented insight and control over budgets and resources, and create automated, measurable multi-channel campaigns that deliver real results to the top line. Visit us at www.microsoft.com/crm

Moxie Software is the only customer centric enterprise social software company that enables companies – in a single suite— to connect employees, customers and partners to engage in business, share knowledge and collaborate.

Neolane provides the only conversational marketing technology that empowers organizations to build and sustain one-to-one lifetime dialogues, dramatically increasing revenue and marketing efficiency. Neolane is used by more than 400 of the world's leading companies including Alcatel Lucent, barnesandnoble.com, Orange, Sears Canada, Sephora Europe and Sony Music. www.neolane.com

NICE Systems is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime and ensure compliance.

Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble’s CPE, CaaS and innovative premise/cloud hybrid platforms to manage millions of customer contacts each day.

In the age of the customer, Customer Experience (CX) has become the key way to differentiate your brand—or risk damaging your brand! We all know that your customer is going to have SOME kind of experience, good, bad or indifferent, every time they interact with your company. These interactions span the entire customer lifecycle—across marketing, commerce, sales, and service. And every one of them affects your ability to retain or acquire customers. In fact, they even impact your efficiency, because bad interactions produce exceptions that are expensive to serve. What makes all of this even trickier is that customers get to choose the channel, device and time that they choose to engage with you. Oracle has invested in developing a robust CX portfolio to solve this issue. With the world’s most complete CX footprint, only Oracle can connect every engagement your customer has with your brand. With Oracle, you can deliver a positive, consistent, and relevant customer experience. This spans marketing automation, SFA, commerce, and customer service solutions, all of which are built to leverage social capabilities across the enterprise and customers. www.oracle.com/cx

Parature is the leading provider of cloud-based customer service software helping organizations to deliver more efficient and effective customer service support across multiple channels. Parature Customer Service Software integrates a customer portal, self-service knowledgebase, a ticketing application, and a host of robust business modules into a central, fully-customizable, web-based system that currently supports more than 50 million end users worldwide.

Pegasystems revolutionizes how leading organizations optimize the customer experience and automate operations. Our patented Build for Change® technology empowers business people to create and evolve their critical business systems. Pegasystems is ranked as a leader in customer relationship management (CRM) software by leading industry analysts. For more information, please visit us at www.pega.com.

Pitney Bowes Software is a software & services company that enables organizations to have lifetime relationships with their customers. This is achieved through a suite of innovative and compelling capabilities that integrate data management, location intelligence, sophisticated predictive analytics; rules based decision making and cross‐channel customer interaction management to deliver enhanced customer profitability and operational efficiency.

Today's businesses need help closing the gap between ideas and execution when it comes to the customer. PwC's Customer practice helps organizations get closer to their customers and create distinctive, brand-defining experiences for the right segments at the right time. We help leaders realize a customer-centered organization better able to build brand loyalty, command premium prices, and grow customer lifetime value. To learn more visit http://www.pwc.com/us/customer-experience.

RedPoint offers a next generation, always-on, bi-directional, scalable, cross-channel marketing platform that enables companies to attract and please their customers everywhere, all the time. The RedPoint Convergent Marketing Platform™ empowers marketers to manage data, derive insights and take action from a single integrated platform, deployed as SaaS or on-premises.

About salesforce.com Founded in 1999, salesforce.com is the enterprise cloud computing leader. Salesforce.com’s social and mobile cloud technologies enable companies to transform into customer companies by connecting with their customers, employees, partners and products in entirely new ways. Based on salesforce.com's real-time, multitenant architecture, the company's apps and platform revolutionize the way companies sell, service, market and innovate. • Grow your business with the #1 sales app, Salesforce Sales Cloud • Deliver amazing customer service with the #1 service app, Salesforce Service Cloud • Listen, engage, advertise and measure social marketing with the #1 social marketing app, Salesforce Marketing Cloud • Build and deliver social and mobile apps with theSalesforce Platform, and extend success with the world’s leading enterprise app marketplace, the AppExchange Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com, or call 1-800-NO-SOFTWARE

Today, SAP is on an innovation hyperdrive. With a user-centric lens on Big Data, Mobility, Cloud, and Social, SAP is helping people like you to have relevant and smarter 360-degree customer conversations like never before – without requiring you to dig up your ERP and CRM foundations. Stop by and experience the new SAP.

SDL enables global businesses to enrich their customers’ experience through the entire customer journey. SDL’s technology and services help brands to predict what their customers want and engage with them across multiple languages, cultures, channels and devices. SDL has over 1,500 enterprise customers, 400 partners and a global infrastructure of 70 offices in 38 countries. 42 out of the top 50 brands work with SDL. For more information, visit www.sdl.com.

Sitecore is a global software company that creates products to deliver relevant experiences and content to customers at any moment of interaction via any communications channel. Our customer experience management platform combines web content management with customer intelligence for increased conversions that will build lifetime customers.

SugarCRM delivers an integrated solution that empowers every professional in a business who interacts with the customer to excel at his or her job. SugarCRM’s market-leading open Customer Relationship Management (CRM) platform delivers the agility, flexibility, and security required to equip each customer facing professional with the information and tools they need to effectively engage with their customer. SugarCRM applications have been downloaded more than 11 million times and currently help over 1.2M end users across disciplines effectively engage their customers. Over 6,500 organizations have chosen SugarCRM's On-Site and Cloud Computing services over proprietary alternatives. SugarCRM has been recognized for its customer success and product innovation by CRM Magazine, InfoWorld and Customer Interaction Solutions.

Synygy provides sales performance management (SPM) solutions that result in more efficient sales operations and more effective sales forces and distribution channels. Synygy’s comprehensive approach to SPM delivers technology enablement, standards and best practices, and continuous improvement through fully-integrated, configurable software and cloud offerings and a complete range of services.

For 30 years, TeleTech has anticipated customer needs and stayed ahead of consumer demands. As the leading provider of comprehensive customer and enterprise solutions for Global 1000 companies, TeleTech designs, enables, manages, and grows superior customer experiences that drive shareholder value. Simply put, we help companies grow the value of their business by growing the value of their customer base.

Teradata Applications, formerly Aprimo, is a leading global provider of marketing software and services that enhance productivity and performance of marketing organizations. The Teradata Aster MapReduce Platform, a big data analytics solution, provides deeper data insights to deliver analytic capabilities. Both organizations are part of Teradata, a data warehousing software.

TIBCO Software Inc. (NASDAQ: TIBX) is a provider of infrastructure software for companies to use on-premise or as part of cloud computing environments. Whether it’s optimizing claims, processing trades, cross-selling products based on real-time customer behavior, or averting a crisis before it happens, TIBCO provides companies the two-second advantage® – the ability to capture the right information at the right time and act on it preemptively for a competitive advantage. More than 4,000 customers worldwide rely on TIBCO to manage information, decisions, processes and applications in real time. Learn more at www.tibco.com

Trillium Software is the global leader in Enterprise Data Quality. We deliver global data profiling, cleansing, enhancement, linking, geocoding, and governance for data warehouse, CRM, MDM, ERP, business intelligence, supply chain management, e-business. The Trillium Software System is critical for data integration, data migration, data stewardship, and data governance initiatives

Twilio is changing communications forever, empowering software people to build the future. We virtualize all the infrastructure needed - hardware, software, carrier connectivity, and phone numbers - in a cloud-based, on-demand, global environment, exposed through a simple-to-use communications API platform. Bring voice, messaging and VoIP into any application.

Verint® (NASDAQ: VRNT) is the global leader in Actionable Intelligence® solutions and value-added services. Its portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps worldwide organizations Make Big Data Actionable™ by capturing, analyzing, and acting on complex, often underused information sources, such as voice, video, and unstructured text. www.verint.com.

Vision Critical is the world’s leading provider of insight communities, supporting over 650 brands to date. We build software and provide comprehensive services that empower organizations to engage groups of customers and stakeholders on a continuous basis for the express purpose of extracting and managing insight to drive better, faster decisions.