CRM Strategies and Technologies to Understand, Grow and Engage Customers
Gartner Customer 360 Summit is a whole new event with a renewed focus on business and IT collaboration, and on the emerging "social" dimension of customer experience and relationships. Learn how to implement CRM strategies and technologies that help you better understand, grow and engage customers.
Comprehensive Tracks
Announcing an all-new agenda built on four in-depth tracks
- Create a Customer-Centric Enterprise
- Understand the Customer
- Grow Customer Relationships
- Engage Customers
Hot Topics
In addition to updates on breaking trends, best practices, and the latest technologies, this year's conference features a significant amount of never-presented research covering today's hottest topics including:
- Collaboration
- Social CRM
- Analytics & Performance Management
- Customer Experience Management
- Marketing & Sales Optimization
Who Will Be There?
Conference Chairs
Keynote Address
- Gareth Herschel
- Research Director
- Gartner
- Adam Sarner
- Research Director
- Gartner
- Patrick Lencioni
- President
- The Table Group
Gartner Analysts
World's Top Industry Experts
Gartner analysts presenting at the new Gartner Customer 360 Summit have a combined 479 years of experience in the IT industry. You'll benefit from their real-world experience covering the areas as they evolved into the technologies we know today.
Industry Peers
Real World Experience
It's the single most important demonstration of Gartner insight in the CRM space attracting senior business and IT leaders, Gartner analysts and leading expert practitioners. It brings the experience of the Gartner customer relationship management research practice to life.
Top Solution Providers
Discover. Compare. Evaluate.
We bring together the world's leading solution providers who understand the challenges unique to CRM. In 2.5 days, you will gain a comprehensive understanding of what technologies are available, which are right for you, and how they shape up against the competition.
View the Customer 360 Agenda for Business Leaders
Over 40% of attendees who attend the Gartner Customer 360 Summit are business roles.
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