Gartner Data Center Conference

Dhesikan Ananchaperumal is Chief Technology Officer for CA Technologies' global Energy & Sustainability Customer Solutions Unit and a member of CA Council for Technical Excellence. He is responsible for the overall strategy and approach, product management, development, quality assurance, customer implementations, and supporting engineering for DCIM, Corporate Energy Management, and Sustainability products within CA Technologies. A 23 year industry veteran with an expertise in IT and Energy Management, Dhesi has published numerous white papers and articles and is a frequent speaker at Data Center and IT conferences. Prior to his current role, Dhesi was involved with Emerging Technologies, Business Relationship Management and M&A activities for CA. Prior to joining CA, Dhesi held various management and technology positions at Netegrity, Affinnova, AMS and Infosys Technologies. Dhesi holds a Bachelor’s degree in Electronics Engineering, a Master’s degree in Computer Science and a Master’s degree in Electronics Design Technology from the Center for Electronics Design Technology, India. Dhesi also has ISC2-CISSP, Six Sigma and ITIL certifications.

Jarrett Appleby brings over 25 years of telecommunications industry experience to CoreSite and is responsible for the company's sales, marketing, operations, engineering and facilities. Prior to joining CoreSite, Jarrett spent three years at Equinix as Chief Marketing Officer where he led the launch of a vertical market approach that produced significant revenue growth for the company. Prior to Equinix, he was with Reliance Globalcom LTD as Chief Strategy and Marketing Officer, where he took charge of re-branding initiatives as well as the acquisition of Vanco Group LTD and Yipes. Additionally, Jarrett founded and served as CEO of ILV Group, a boutique consultancy for companies seeking to accelerate growth.

Aivars Apsite is the Technology Strategist at Metro Health Hospital in Grand Rapids, Michigan. His responsibilities center around the strategic direction, leadership and integration of their infrastructure technologies and applications. He holds a Master’s of Science in Computer Information Systems. Prior to joining Metro Health, he has held information technology leadership positions in insurance, telecommunications, and furniture manufacturing sectors.

Shafqat Azim leads the Disruptive Technologies Practice within Gartner Consulting, focused on cloud computing, mobility, social enterprise and big data. He brings more than 23 years of business and IT experience to the firm, including international business management experience in Southeast Asia and Europe. Throughout his career, Mr. Azim has led the ideation, incubation and operationalization of new capabilities within the organizations he has led. He has built many new service lines based on emerging technologies for innovative firms such as Inacom, Vanstar, Meta Group and Gartner. He has also leveraged his personal experiences and successes related to operationalizing innovation in many consulting engagements with Fortune 1000 global service providers and end client enterprises. Over the past 1.5 years, he has personally been involved in more than 50 disruptive technology adoption engagements within large enterprises across multiple industries. These engagements have ranged from the development of digital business transformation strategies (and resulting operating model changes to drive new channels and sources of revenue), to employee workplace transformation based on emerging technologies and cultural nuances of Generation X and Generation Y employees. He is well-versed in IT strategy development, with a focus on IT governance, organizational change management, IT process architecture, business analytics and information management. He also brings a wealth of industry knowledge, especially in the banking vertical, where he has led several M&A integration and revenue growth initiatives over the past 10 years. Mr. Azim holds many industry-recognized IT certifications, such as Certified in the Governance of Enterprise IT (CGEIT) and ITIL. He has frequently presented at strategic financial services and IT forums, seminars, and planning sessions and has also been published in many industry periodicals.

Matt Baldassano is a technical manager for Enterprise Solutions in CommScope. He specializes in data center connectivity and has served as business development manager and technical marketing engineer with CommScope’s Data Center business unit. Matt’s previous experience includes responsibilities as an account engineer in New York City and Dallas, Texas for EMC2 Corporation, supporting both wired data centers and in-building wireless systems. Matt has also written on topics such as wireless security. Matt holds a BS degree in computer science from St. John’s University and a Master of Science degree in technology from the University of Advancing Technology.

Dave Barry is a humor columnist. For 25 years he was a syndicated columnist whose work appeared in more than 500 newspapers in the United States and abroad. In 1988 he won the Pulitzer Prize for Commentary. Many people are still trying to figure out how this happened. Dave has also written a total of 30 books, although virtually none of them contain useful information. Two of his books were used as the basis for the CBS TV sitcom "Dave's World," in which Harry Anderson played a much taller version of Dave. Dave plays lead guitar in a literary rock band called the Rock Bottom Remainders, whose other members include Stephen King, Amy Tan, Ridley Pearson and Mitch Albom. They are not musically skilled, but they are extremely loud. Dave has also made many TV appearances, including one on the David Letterman show where he proved that it is possible to set fire to a pair of men's underpants with a Barbie doll. In his spare time, Dave is a candidate for president of the United States. If elected, his highest priority will be to seek the death penalty for whoever is responsible for making Americans install low-flow toilets. Dave lives in Miami, Florida, with his wife, Michelle, a sportswriter. He has a son, Rob, and a daughter, Sophie, neither of whom thinks he's funny.

Thomas Bittman is a vice president and distinguished analyst with Gartner Research. Mr. Bittman has led the industry in areas such as cloud computing and virtualization. Mr. Bittman was an early pioneer for the concept of private cloud computing, and invented the term "real-time infrastructure," which has been adopted by major vendors and many enterprises as their infrastructure direction. He has served as Gartner's lead analyst covering IBM and Microsoft, and he served for three years as a member of Gartner's Senior Research Board. In 2005, he earned Gartner's Analyst of the Year Award.

Jeffrey Brooks is a Research Director in the IT Operations Management team of Gartner. His research focuses on IT services management, including service desk, incident management, problem management, change management, process improvement (including the ITIL framework), and SLA management, as well as IT service catalog. Mr. Brooks helps clients understand the key metrics, best practices and core processes required for IT to deliver meaningful service and support that align to the goals of the business. Mr. Brooks has also authored numerous publications, including co-authoring "The Help Desk Manager's Crash Course" (2009), and he has received numerous individual and team awards, such as Customer Service Manager of the Year (2011) by the Stevie Awards for Sales & Customer Service, HDI Team Excellence Award for External Support (2010), and Customer Service Company of the Year (2009) at the NCTA 21 Awards.

Andrew Butler is a vice president and distinguished analyst in Gartner Research. Initially recruited to address the Unix and midrange server market, his coverage area now encompasses market and technology trends for most server technologies (other than mainframes), including operating system evolution, architectures, platforms and vendor strategies. He is the lead analyst for Cisco Systems, authors the Magic Quadrant on blade and modular servers, and is closely involved in Gartner's growing research coverage on compute fabrics and integrated systems.

Kathryn is currently a Network Administrator with the University of Miami. After graduating from the University of Miami Kathryn was hired by Florida Power and Light as a Unix Administrator. Her first assignment was to be part of the Y2k transition. She left the IT industry for 7 years to become a Police officer, but ultimately decided to return to her IT roots. For the past 5 years she has been working at the University of Miami, currently managing the Backup and Restores.

David J. Cappuccio is a Managing Vice President and Chief of Research for the Infrastructure teams with Gartner, responsible for research in data center design, construction and cost models, data center futures, servers, power/cooling, green IT, and data center consolidation and migration strategies. Mr. Cappuccio's experience extends more than 43 years in the technology arena, including financial services, IT operations, market research and management consulting. Starting in 1992, he spent 10 years at Gartner in various research and executive roles, including Group Vice President and General Manager of Gartner's worldwide Research organization.

Pete Chadwick has over 20 years experience it enterprise IT and network infrastructure products. At SUSE, Pete is responsible for Cloud Infrastructure strategy and products at SUSE. The SUSE strategy includes support for SUSE Linux Enterprise in public clouds and the development of private clouds.

Sheila Childs covers storage management software with a primary focus on archiving and secondary focus on related topics such as e-discovery and information governance. She also covers archive storage (including cloud), and other areas related to hardware, software or services associated with managing aging data.

Mike Chuba is a vice president in Gartner Research. He has covered the large systems marketplace for Gartner for the last 28 years.

Carl Claunch leads Gartner research into high-performance computing, providing advice and insights to users, buyers, technology providers and investors. He focuses on a broad range of timeframes, from current trends and practices to long-range technologies and transformations a decade or two in the future. Mr. Claunch's other responsibilities include forward-looking research into technologies and trends for the general server space, to help identify discontinuities and transitions in order to advise clients on ways to benefit and strategies to mitigate impacts from those changes. In addition, he conducts integrative research across many other areas of IT, highlighting significant trends, technologies and directions, which he delivers widely in presentations and special reports.

Rob Clyde is CEO of Adaptive Computing, the leader in policy-based optimization software. A recognized industry leader, Rob has over twenty-five years’ experience as an enterprise software executive with demonstrated leadership success at startup companies to large companies, including Symantec and Axent Technologies. As CTO at Symantec, Rob defined Symantec’s technology strategy and was a key part of the management team that drove the company to grow from slightly under $1B in revenue to over $5B in five years. He also serves as a member of the board of directors for Telligent and PasswordBank.

Ronni Colville is a VP, distinguished analyst in the IT Operations Management group in Gartner Research. Ms. Colville's primary area of research is configuration and release management, which encompasses a broad array of technology topics, including (but not limited to) CMDB, server provisioning and configuration, IT service dependency mapping technologies, configuration auditing, patch management, and PC configuration management and virtual desktop. Additionally, she covers virtualization and cloud management technologies for both servers (provisioning, configuration auditing, patching, and so on) and PCs (HVD and application virtualization). Recently, Ms. Colville added coverage of DevOps with respect to application release automation. In addition to technologies, Ms. Colville covers both configuration and release management processes for production environments.

Terrence Cosgrove is a Research Director, where he is part of Gartner's Mobile and Client Computing research group. His coverage involves the management and support of end-user computing.

Cheryl Cran strongly believes that in 2012 and beyond the future is about collaboration and innovation and leading change. Cheryl’s presentations on leading change in a fast-paced, technological and multi-generational workplace include real-life examples and case studies along with practical solutions. Audiences love her direct approach to leadership and strategic management of the generations in the workplace. Cheryl’s consulting firm Synthesis at Work analyzes business trends that focus on leadership,change and communication strategies for increasing profits and productivity. Her research includes 15 years of audience response surveys, generational focus groups and employee surveys. In her fourth and book, 101 Ways to Make Generations X, Y and Zoomers Happy at Work she provides strategies for companies on target recruitment, retaining employees and succession planning for Generations X and Y. For 12 years, Cheryl worked as a top-performing leader for GE Capital, Mortgage Insurance Company and Bank of Montreal. During her career in finance she thrived in difficult economic times and motivated her teams to business excellence through two recessions. In 1994 Cheryl joined the business strategy department of a nation-wide consulting firm – after great success with their clients she established her own consulting practice Synthesis at Work. For the past 16 years Cheryl has worked in such varied industries as agriculture, finance, construction, oil and gas, forestry, resources, health care, government, film, hotel/hospitality, retail and entertainment. Cheryl has the unique ability to apply her expertise in individual client circumstances to provide customized business solutions.

Philip Dawson is a Vice President in Gartner Research and Agenda Manager. He specializes in virtualization, cloud, ERP and server infrastructure. Mr. Dawson is a leading authority on virtualization of Linux, Unix and Windows infrastructure platforms. He focuses on virtualization, portfolio consolidation, ERP migration and rationalization processes as key components of his virtualization coverage and enabling cloud delivery. He has been at Gartner for 13 years and has more than 26 years of experience in the IT industry.

Alan Dayley is a Research Director at Gartner on the IT Leaders team, focusing on data archiving software, information governance (IG), file analysis/data profiling and object-based storage.

Paul DeBeasi leads the Gartner for Technical Professionals (GTP) mobility research team. Mr. DeBeasi performs research in many areas of enterprise mobility, including mobile strategy, mobile architecture, bring-your-own-device policies, mobile device management tools, and wireless technology.

Dominica DeGrandis trains teams to use the Kanban method to improve workflow and throughput. She is keen on bringing visibility and transparency across teams to bring alignment to the entire organization. She combines experience, practice and theory to help teams level up their capability. Dominica is a proponent of the DevOps movement and works to bridge gaps between and within teams and departments. Her experience includes 16 years at both large and small companies providing a variety of services: Configuration Management Program & Project Management Release Management Operations Reviews Metrics gathering & presentations Training Dominica holds a BS in Information Computer Science from the University of Hawaii. She is an independent trainer, coach and international speaker and can be reached at dominica@ddegrandis.com or on twitter at @dominicad. Further info at www.ddegrandis.com.

Clive D'Souza is a Solutions Architect in the Storage business unit within the Intel® Datacenter and Connected Systems Group. He is responsible for Big Data strategy and front line marketing with ISVs and OEMs on storage enabling activities. His areas of expertise are Big Data, HPC and Cloud Computing. Clive has more than 12 years of experience in software design and development and architecting enterprise solutions. Clive has an MS in Computer Science from Arizona State University and an MBA from Thunderbird School of Global Business.

Ken Dulaney is a Vice President and Distinguished Analyst in Gartner Research, where his research areas include smartphones, tablet computers, notebook computers, industrial handhelds, wireless communications, mobile software and device management strategies. Mr. Dulaney is also the lead analyst for Intel. He has been recognized by Adweek magazine as one of the top 20 technology industry analysts.

John Enck is a managing vice president in Gartner Research, responsible for leading the IT Operations and Management team at Gartner. Team coverage includes asset management, change management, configuration management and problem management, as well as desktop, server, application, network and virtualization management. In his previous research role at Gartner, Mr. Enck focused on issues relating to x86-based servers, Microsoft server OSs and LDAP directories.

John is the Director of Engineering Productivity and Agile Development at Ancestry.com. His team’s mission is to accelerate engineering’s ability to deliver value to the customer. He is the architect of Ancestry’s Agile transformation along with the adoption of DevOps and Continuous Delivery. John has more than 25 years software development experience working for such companies as IBM, Corel, Callware Technologies, and Control4. His spare time is gobbled up by his beautiful wife, four teenage sons, reading lots of books, and fly-fishing for trout on the Provo River.

Bob Gill is a Research Director in Gartner's Virtualization and Cloud Infrastructure group, responsible for research in cloud computing, hosting services and co-location. Mr. Gill's experience extends more than 30 years in the technology arena, including data network design, local and wide-area networking, networked operating systems, Internet services, and network computing.

John E. Girard is a VP and distinguished analyst in Gartner's Info Security and Privacy Research Center. He specializes in business security and privacy solutions for wireless and mobile road warriors, extranet, remote offices and teleworkers.

Jarod Greene focuses on IT service support management, specifically, IT service desk management, organization and technology. This includes social IT management, software as a service (SaaS), IT support process improvement (including the ITIL framework), and IT knowledge management and self-service approaches.

Cameron Haight is a Vice President in Gartner Research. His primary research focus is on the emerging IT philosophy known as DevOps and associated technologies, processes and organizational structures. He is also developing the concept of the "cloud operating model," which seeks to enable enterprises to develop capabilities typically found only in large cloud services providers, such as Amazon and Google.

Steve Hassell took on the role of President of Avocent in January 2010, after Emerson acquired Avocent Corporation. Avocent is now a division of Emerson Network Power, the global leader in enabling Business-Critical Continuity(TM) from grid to chip for telecommunication networks, data centers, health care and industrial facilities. Together with Emerson Network Power’s power systems and energy management and precision cooling, the new division creates a unique infrastructure management solution -- from the rack to the room -- for data center managers to address their most pressing challenge - energy efficiency. Steve joined Emerson in February 2004 as Vice President and Chief Information Officer. He was responsible for all information technology hardware, software, services and telecommunications across Emerson. Steve came to Emerson from Invensys, where he served as Chief Information Officer. Prior to Invensys, Steve was at Northrop Grumman-Newport News where he rose through several positions in Strategic Planning and Operations, ultimately becoming both Vice President and Chief Information Officer, and President and CEO of Naptheon, a wholly owned information technology subsidiary of Newport News. Additionally, Steve spent seven years as a surface line officer in the United States Navy. Steve holds a Bachelor of Science degree in Computer Science from the United States Naval Academy and a Masters of Management degree from Northwestern University’s Kellogg School of Management.

Rick Haverty joined the University of Rochester Medical Center as Director of IT Infrastructure in 2005. URMC is a highly rated Academic Medical Center that combines missions of Education, Research, and Healthcare. Rick is responsible for all enterprise computing systems, storage, networks, support services, and imaging IT. The Medical Center has experienced dramatic growth in recent years. This has combined with an increased focus on information technology in the Healthcare industry in general and unprecedented growth in storage and computing needs that present tactical and strategic challenges. Prior to joining URMC, Mr. Haverty was Vice President and CIO at NetSetGo, a regional technology services provider of internet-related services. He has also held technology management positions at Xerox, BBN, Wang and Interactive Data Corporation. Mr. Haverty holds a BS in Computer Information Systems from Bentley College.

Dick Heller, President of Full Extension LLC, has consulted and trained with organizations in the U.S. and abroad to design programs that enhance leadership, branding, team building, and customer service in climates of change. He has worked with senior management groups to create leadership and organizational development interventions aimed at achieving and surpassing corporate and business objectives and he has trained all levels of organizational personnel on these issues. Dick brings a unique combination of perspectives to his speaking, consulting, and training. He spent ten years with tompeterscompany! as a consultant and facilitator, ultimately serving as Vice President and Chief Inspiration Officer and being named a Fellow of the Tom Peters Institute. He had previously spent five years consulting with ODI, a major TQM company focused on issues of productivity and quality in a wide variety of organizations. Over the years, his clients have included AT&T, Barry Callebaut, Fidelity Investments, Nielsen Media Research, Microsoft, The MathWorks, Herman Miller, UBS, United Technologies, and John Wiley & Sons, and the US Coast Guard. Before he began to focus on life in organizations, Dick worked at WGBH-TV (public television in Boston) directing many programs, including broadcasts of the Boston Symphony and Pops Orchestras and the children’s program “ZOOM.” For a period of years, Dick established and ran his own video production company. Dick has a view of the world of work that encompasses passion, energy, and perception. As an avid scuba diver, art historian, crossword constructor and photographer, Dick is always searching for new ways of looking at our lives and the way we work.

Jeffrey Hewitt is a research vice president at Gartner, where he is part of the Data Center Convergence team. As a part of that team, Mr. Hewitt analyzes technology developments, end-user requirements and business model changes that relate to the evolution of the data center, including data center segmentation, hyper-scale data centers, low-power processor servers, virtualization, cloud computing, data center infrastructure management, modular data center solutions, data center containers, blade servers, server form factor choices, power/cooling technologies, and infrastructure convergence/fabric implementations. He produces research based on this analysis that includes success-oriented strategic and tactical recommendations for technology and service providers, end users, and invest clients. In addition, Mr. Hewitt maintains a global trend view for all server types and contributes to the worldwide Quarterly Statistics and forecast views of North America.

Andrew Hillier is CTO and co-founder of CiRBA. He acts as the visionary for product strategy and CiRBA’s technology roadmap. Andrew has over 20 years experience in the creation of mission-critical software for the world's largest financial institutions and utilities. He also pioneered a state of the art systems management solution which was acquired by Sun Microsystems and now serves as the foundation of their flagship systems management product, Sun Management Center. Andrew is a recognized thought leader in the area of virtualization, Cloud and data center management, and his articles have been published in leading IT and online publications.

Ed Holub is a managing vice president in the Infrastructure and Operations (I&O) portion of Gartner's research organization. He leads a global team of analysts covering virtualization and cloud infrastructure, which includes the server, client, and operations management domains as well as IaaS, managed hosting and co-location. He also provides broad coverage for the I&O role with a focus on operations process maturity, and organization, staffing and other people-related issues in I&O.

LTC (Ret) Michael J. Devine III from Agility Development Group, Inc. served as an Army Program Manager for hundreds of sophisticated IT infrastructure and enterprise services projects that supported both the operational and institutional elements of the Army. As a Defense Program Manager, he led the development, source selection, award and implementation of information technology programs around the world. He understands the legalities making acquisition difficult, especially with the advent of cloud and the challenges of procuring technology. And as a war fighter, he knows the importance of getting innovative technology in place to enable the mission home and abroad.

Jim Kennedy is responsible for engineering and operational oversight of RagingWire's two data center campuses in Ashburn, Virginia and Sacramento, California. He has completed over a dozen major energy efficiency and green computing programs, saving over 8,000,000 kWh in the last year and reducing RagingWire's facility PUE's well below the national average for multi-tenant colocation data centers. Prior to joining RagingWire, Jim served on several fast attack submarines as an officer in the United States Navy’s Nuclear Propulsion Program. Jim received a B.S. in Engineering Physics from Rensselaer Polytechnic Institute.

As Director of Intel® Data Center Manager (DCM) Solutions, Jeff Klaus leads a global team that designs, builds, sells and supports Intel DCM, the only software that provides real-time, server-level data on the power and thermal conditions across a wide range of data center servers and other equipment. Provided as an SDK, Intel DCM middleware is integrated into Data Center Infrastructure Management (DCIM) consoles to increase data center power and thermal efficiency by as much as 40 percent, helping facilities managers to better contain costs. DCM leverages Intel’s unique understanding of today’s leading server hardware. Since joining Intel in 2000, Klaus’ accomplishments have been recognized by multiple division awards. With a broad background in software solutions for the channel, client and SMB space, he has served as Director of Media Programs within Intel’s Digital Home Group, Entertainment Content Marketing Manager, Business Operations Manager, and Software Marketing Manager. An accomplished speaker, Klaus has presented at such industry forums as Gartner Data Center Summit, AFCOM's Data Center World, the Green IT Symposium, and the Green Gov conference. He has authored articles on data center power management in Data Center Post, IT Business Edge, Data Center Knowledge, Information Management and Data Centre Management. Klaus currently serves on the Board of Directors for the Green IT Council. Klaus earned his BS in Finance at Boston College and his MBA in Marketing at Boston University.

Mary Knox focuses on Banking and Investment Services Industry research. She specializes in architecture, infrastructure and data management specific to the industry. Her research interests include data governance, architecture, quality, and management, including vendor solutions targeted to the banking industry; industry messaging, content, semantic, and services-level definition standards; architectural and infrastructure approaches to bank application modernization, including SOA and EDA; intelligent connectivity and middleware; business activity monitoring and complex event processing; and business process networks. She has done substantial work regarding the technical approach to bank payment system modernization, as well as the vendor landscape for bank payment system modernization.

Kevin Knox is a Research Director in Gartner's ITL Systems Security & Risk Research area, where he is part of the IT Operations group. His primary areas of coverage are disaster recovery and server hardware management tools. He also focuses more broadly on general business continuity and a variety of hardware, software and management issues as they relate to servers data center modernization.

Jonah Kowall is a research director in Gartner's IT Operations Research group. He focuses on application performance monitoring (APM), event correlation and analysis (ECA), network management systems (NMS), network performance management (NPM), network configuration and change management (NCCM), and general system and infrastructure monitoring technologies. These technologies are the foundation of operations, and they exist to make incident, problem and change management possible for these teams. Detailed Coverage: APM - Application performance monitoring includes end-user experience monitoring, application runtime architecture, user-defined transaction profiling, deep-dive monitoring, and analytics. ECA - Event correlation and analysis includes traditional event management, system and network fault and performance monitoring, and the analytics around events coming from multiple monitoring systems. BSM - Business service management is the representation of IT metrics to a business user, normally in the form of dashboards. NPM - Network performance monitoring is often considered a distinct area, since it can be used for network debugging, as well as monitoring and management of application performance. At Gartner, we are seeing convergence in this technology area with aspects of APM. NCCM - Network configuration and change management is the set of tools that operate in multivendor environments, enable automated configuration management, and help with the change management process, as well as compliance auditing. IT Operations Analytics - The multiple types of tools in this area include CEP, OLAP, unstructured data index and search, as well as behavior learning engines. These allow the understanding of data assisting with answering usage and capacity questions, as well as determining the root cause of an issue.

Aneel Lakhani is a Director at Gartner Research. His primary area of research focus is the adoption and operation of virtualization and cloud computing in the enterprise. This includes issues related to strategy and planning, adoption, operations patterns, architecture, management platforms, operations tools, and organizational setup.

Neil MacDonald is a Vice President, Distinguished Analyst and Gartner Fellow Emeritus in Gartner Research, based in Stamford, Connecticut. Mr. MacDonald is a member of Gartner's information security and privacy research team, focusing on securing next-generation virtualized and cloud-based computing environments from advanced attacks. Specific research areas include endpoint protection, virtualization security, application security, protection of cloud-based workloads and protection from advanced targeted attacks using context-aware security and big data analytics approaches. He is currently Gartner's Lead Analyst on HP.

John Manville is Senior Vice President of Cisco IT Global Infrastructure Services. In this role, Manville leads the strategy and operations for Cisco networks, data centers, middleware, and databases. These systems provide the technology infrastructure services for Cisco’s global workforce of more than 65,000 people. His primary focus is on addressing critical business requirements while maintaining a balance of operational excellence and innovation. Among other achievements, Manville successfully led the transformation of Cisco’s data center strategy, implementing Cisco’s internal cloud data center services while significantly improving Cisco’s resiliency posture, time to capability, and cost structure.

Mark Margevicius is a vice president and research director in Gartner Research, where his research covers end-user computing with a primary focus on desktop virtualization, hosted virtual desktops, PC hardware, and server-based computing. In addition, Mr. Margevicius covers client-side computing policies, procedures and best practices, and assists organizations in the justification and planning of technology deployments.

Since joining Symantec in 2004, Mr. Matthews has specialized in the area of Storage and Server Availability. He has worked directly with Symantec's top customers to assist them in maximizing their IT service availability by refining their architectures to adopt key best practices. He currently leads a global organization devoted to advising customers on methods to increase their IT Infrastructure availability and ensure they derive maximum value from their investment in Symantec solutions. Prior to joining Symantec, Mr. Matthews worked in the IT engineering and architecture departments of several major US telecommunication companies. He holds several advanced technical certifications in the areas of Operating Systems, Storage Management and Database Administration awarded by Sun, IBM, Symantec and Microsoft.

Bill Maurer is a Vice President and Research Director in Gartner Research. Mr. Maurer covers IT infrastructure outsourcing across the sourcing life cycle. He is a leading author on performance measurement, including business outcome measures, performance dashboards, outsource deal pricing and all phases of outsourcing contracts. He provides guidance for clients with vendor evaluation and selection, contract deal pricing, contract structure and negotiations. Mr. Maurer covers the financial and manufacturing vertical industries for outsourcing.

Dr. Minyard is the director of the Advanced Computing Systems group at the Texas Advanced Computing Center (TACC) at The University of Texas at Austin. His group is responsible for operating and maintaining the center’s production systems and infrastructure; ensuring world-class science through HPC leadership; enhancing HPC research using clusters; performing fault tolerance for large-scale cluster environments; and conducting system performance measurement and benchmarking. Dr. Minyard holds a doctorate in Aerospace Engineering from The University of Texas at Austin where he specialized in developing parallel algorithms for simulating high-speed turbulent flows with adaptive, unstructured meshes. While completing his doctoral research in aerospace engineering, Dr. Minyard worked at the NASA Ames Research Center and the Institute for Computer Applications in Science and Engineering. After continuing his research at UT Austin as a post-doctorate research assistant, he joined CD-Adapco as a software development specialist to continue his career in computational fluid dynamics. Dr. Minyard returned to UT Austin in 2003 to join the Texas Advanced Computing Center. Education Ph.D., Aerospace Engineering, 1997; M.S., Aerospace Engineering, 1993; B.S. Aerospace Engineering, 1991, The University of Texas at Austin.

John Morency is a research vice president who covers the management of disaster recovery and IT resiliency. He also focuses on compliance, security and risk management issues related to the implementation of effective disaster recovery.

Lou Najdzin is an IT Services industry veteran with a broad industry background that ranges from leading hosting and network lines of business to business development in specific vertical markets such as finance. He is currently responsible for driving the growth of the Enterprise and Systems Integrators market at Equinix. Prior to joining Equinix, Lou was a Business Development Executive in Hewlett-Packard’s Enterprise Services Business Unit focused on Outsourcing opportunities within the Capital Markets industry. Before joining HP, he led Product Management, Product Marketing, Business Solutions and Offer Development at Savvis for both the Network and Hosting lines of business. As a Senior Consultant at Telwares, Inc., he managed a team responsible for negotiating client vendor contracts for IT Services. He has also held various positions at both AT&T and Lucent in Professional Services, Product Management, International Operations, Offer Development, and Finance. Lou holds a Bachelors of Arts in Economics from Rutgers University and an MBA in Finance from Seton Hall University.

Raymond Paquet is a managing vice president in Gartner Research, responsible for storage, data center and server research at Gartner. This includes servers, power, cooling, operating systems (Unix, Linux, Windows and "Z") and storage. Previously, Mr. Paquet managed the IT Operations team, where he was an analyst and manager for more than 12 years.

Donald leads the Platform as a Service business for AT&T Business services. In this role he is responsible for product strategy, marketing, offer management, channel activation, business development and customer adoption. Prior to joining the Hosting and Cloud services team Donald led the Customer Demonstration Program and Multimedia strategy at AT&T’s Corporate Briefing Center in Bedminster, NJ. His team developed and led technology and product demonstrations that are presented at Customer Briefings, Analyst Conferences, Executive meetings, and many AT&T customer events. In addition, his team designed, delivered, and maintained all Corporate Briefing Center computing and A/V systems, including digital signage. Prior to joining the CBC team he served as a pre-sales Design Architect for AT&T Managed Services, he led solution design and development activity for many AT&T customer opportunities in the Signature, Premiere, and Government Segments. These designed encompassed the latest networking and application technologies. Prior to being a Design Architect, Donald was a Technical Product Developer for AT&T’s Managed Network Services. From 1993 to 1997, Donald was a Member of the Technical Staff at Bellcore (currently Telcordia Technologies). While at Bellcore, Donald was a Power Systems Engineer and researched powering methods for coaxialand Fiber-based telecommunications plants, developed Bellcore Generic Requirements, participated in standards and code development, and was a member of Bellcore’s Disaster Recovery and Prevention team. Donald holds a B.S. in Electrical Engineering from Gannon University, M.S. in Electrical Power Engineering from Rensselaer Polytechnic Institute, an M.B.A in Finance from Fairleigh Dickinson University, and is a NJ Licensed Professional Engineer. He serves on the Board of the Bridgewater YMCA and lives in Bridgewater, NJ with his wife and five children.

Michael Pedersen is a managing vice president in Gartner Consulting, where he is currently the global practice leader for the Infrastructure & Operations consulting practice and the North America lead for its IT Cost Optimization Service Line. His expertise is in applying leading practice at end-user organizations to support a business-oriented approach to IT end-user service delivery. Mr. Pedersen has been published in industry trade journals and has testified before the U.S. Congress on how the federal government can improve IT performance.

John Phelps is a Research Vice President in Gartner Research, where his research has focused on the evolving role of large systems and the traditional data center for the past 18 years. This includes research on the status and future of the IBM mainframe and into areas where high-end Unix and Windows attempt to provide traditional mainframe functionality. He has been leading the research on the IBM mainframe and server consolidation, is part of the server virtualization team covering non-x86 virtualization, and works in the data center facilities area covering power, cooling and fire suppression.

Jay Pultz is a vice president and distinguished analyst in Gartner Research. His current research focus is data center design (with a particular focus on facilities), infrastructure and operations management as well as cost optimization. Previously, Mr. Pultz pioneered role-based research, culminating in the highly successful Gartner for IT Leaders program. He has authored more than 500 research reports in Gartner's publications and has advised clients via over 8,000 audioconference inquiries, in-person meetings, and workshops. Additionally, he has made dozens of presentations at Gartner events, including several keynotes.

Vinay Ravuri joined AppliedMicro in 2006 and has held several senior management roles prior to becoming Vice President and General Manager of the Processor Business Unit, where he is responsible for both engineering and marketing efforts. Prior to that, he held several senior engineering and management positions building embedded systems at Riverstone Networks (acquired by Lucent), Infinera, Bell-Labs, and IBM. Mr. Ravuri holds several patents in software, hardware, and systems design. He has a bachelor’s degree in electrical engineering from City College of New York and a master’s degree in electrical engineering from the Georgia Institute of Technology.

Phillip Redman brings more than 15 years of experience in the wireless mobile and telecommunications industry, working with both developers and innovators of the latest mobile technologies and those aiming to use mobile and wireless technology strategically in their businesses. Mr. Redman has advised most of the Fortune 500, including senior CIOs and chief executives, and speaks in front of thousands every year at many global events. He is also a technical advisor for much of the national and trade media, appearing in print publications, radio and television.

Drue Reeves is the Chief of Research and Agenda Manager for Cloud Computing within for Gartner for Technical Professionals (GTP). In addition to setting the research strategy for GTP, Mr. Reeves covers public, private and hybrid cloud computing, storage, client and server virtualization, and data center topics. He also presents these topics at various IT industry events, interacts directly with customers to solve real issues, and advises executive management.

Pushan Rinnen is a Research Director at Gartner, focusing on storage technologies. Her latest coverage includes backup and recovery software and appliances, both for on-premises and cloud deployments. Ms. Rinnen has assisted many users, storage vendors, and investors with product, technology and market analysis.

John Rivard covers IT Infrastructure and Operations (I&O) organization, staffing and culture. His secondary area of focus is I&O financial management. An avid learner and teacher, he also taught managerial economics at a public university. Combining practical experience, research and insight from more than 400 client interactions per year, his perspectives on the people dimension of IT have been quoted by Forbes and technology publications.

Dave Russell is a research vice president at Gartner, where his research focus is on storage, with an emphasis on backup/recovery (including data de-duplication, virtual tape libraries [VTLs] and continuous data protection [CDP]), snapshot & replication and storage management. Mr. Russell covers both distributed and mainframe storage solutions. In addition, he covers the overall storage strategies and portfolios of many of the industry's top providers.

For the past two years, Todd Russell has served as Lead Network Engineer for Lathrop & Gage LLP, one of is the oldest law firm west of the Mississippi River. Todd is responsible for the Firm’s entire IT infrastructure, including server virtualization and integration, backups and recovery, messaging, and SAN systems. Todd has a B.S. equivalent from DeVry Institute of Technology in Telecommunications Management and over the past two decades has served as an IT Consultant, IT Manager, SQL DBA, and Infrastructure Solutions Architect for such companies as DST Systems, Black & Veatch Engineering, and Levi, Ray, & Shoup Consulting.

Gene Ruth is a Research Director who focuses on enterprise storage technologies. As an analyst, Mr. Ruth defines research plans and provides client recommendations. He is an expert in regard to storage technologies, storage trends and the application of storage technologies in an enterprise environment. He guides clients in their selection of storage technologies, development of road maps and product usage scenarios. Recent publications focus on storage strategies and trends, emerging technologies, cloud storage, file sync and share, SSDs, storage operational paradigms, virtualization, storage efficiency, and storage management.

Donna Scott is a vice president and distinguished analyst in Gartner Research. She is responsible for research in the areas of cloud computing, real-time infrastructure, business availability, business continuity/disaster recovery and IT operations management. She focuses on best practices for IT operations management and architecture, end-to-end IT service management, 24/7 availability and hybrid cloud computing research.

Michael Silver is a vice president and research director in Gartner Research, where he is part of the Client Computing group. His areas of coverage include client operating systems, office productivity suites, Windows and office migrations, and total cost of ownership issues in the above areas. Mr. Silver has also been helping clients decide how to handle their Microsoft Enterprise Agreements.

Greg Smith is senior director of product marketing for the Cloud Networking group and joined Citrix through the company’s acquisition of NetScaler in 2005. Smith brings more than 15 years of experience in engineering, product management and product marketing. He is responsible for the product marketing strategy for the Citrix NetScaler product line. Prior to Citrix, Smith held key marketing leadership positions at Teros, Check Point Software Technologies and Advanced Micro Devices. Smith holds a bachelor’s degree in electrical engineering from Cal Poly Pomona and an MBA from the University of Michigan, Ann Arbor.

George Spafford is a Research Director for Gartner covering process improvement in IT operations that leverage best-practice references, such as ITIL, COBIT and ISO/IEC 20000. He is a prolific author and speaker, and has consulted and conducted training on strategy, IT management, information security and overall service improvement in the U.S., Canada, Australia, New Zealand and China. His publications include hundreds of articles plus numerous books on IT service improvement and co-authorship of "The Phoenix Project," "The Visible Ops Handbook," "Visible Ops Security" and the IIA Information Security Governance guidance. His current area of research is the use of information technology for competitive advantage.

Chesley B. “Sully” Sullenberger, III has been dedicated to the pursuit of safety for his entire adult life. While he is best known for serving as Captain during what has been dubbed the “Miracle on the Hudson,” Sullenberger is an aviation safety expert and accident investigator, serves as a CBS News Aviation and Safety Expert, and is the founder and chief executive officer of Safety Reliability Methods, Inc., a company dedicated to management, safety, performance and reliability consulting. Born and raised in Denison, Texas, Sullenberger pursued his childhood love of aviation at the United States Air Force Academy. In his graduation year at the academy, he received the Outstanding Cadet in Airmanship Award. In addition to his bachelor’s degree in psychology, he also has two master’s degrees, one in industrial psychology from Purdue University and one in public administration from the University of Northern Colorado. He also has an honorary Doctorate of Letters from Purdue University. Upon graduation from the Academy, Sullenberger served as a fighter pilot for the United States Air Force from 1975 to 1980. He advanced to become a flight leader and a training officer, attaining the rank of captain. During his active duty, he was stationed in North America and Europe. After serving in the Air Force, Sullenberger became an airline pilot with Pacific Southwest Airlines, later acquired by US Airways, until his retirement in March 2010. Prior to gaining worldwide attention, Sullenberger was an active and ardent safety advocate throughout his four-decade-long career. He was selected to perform accident investigation duties for the United States Air Force, and served as an Air Line Pilots Association (ALPA) representative during a National Transportation Safety Board investigation. Additionally, Sullenberger served as a Local Air Safety Chairman for ALPA, and was a member of one of their national technical committees, where he contributed to the creation of a Federal Aviation Administration Advisory Circular. He was also instrumental in developing and implementing the Crew Resource Management course used by US Airways, and he has taught the course to hundreds of other airline crewmembers. After logging more than 20,000 hours of flight time Sullenberger became internationally renowned on January 15, 2009 when he and his crew safely guided US Airways Flight 1549 to an emergency water landing in New York City’s frigid Hudson River. The Airbus A320’s two engines had lost thrust following a bird strike. Sullenberger and his crew received international acclaim for their actions that day, including the passage of a Congressional resolution recognizing their bravery. Sullenberger was ranked second in TIME’s “Top 100 Most Influential Heroes and Icons of 2009” and was awarded the French Legion of Honor. Since his retirement from US Airways, Sullenberger was named co-chairman of the EAA Young Eagles—a program that inspires and educates youth about aviation. He has become The New York Times best-selling author of Highest Duty: My Search for What Really Matters and also wrote Making a Difference: Stories of Vision and Courage from America’s Leaders. He is an international lecturer and keynote speaker at educational institutions, corporations and non-profit organizations about the importance of aviation and patient safety, crisis management, life-long preparation, leadership and living a life of integrity. He is on the editorial board of the Journal of Patient Safety and a member of the Greenlight Group, a team of world class experts supporting a number of global healthcare research and development initiatives. The programs are ideally suited to put Sullenberger’s expertise

Joseph Unsworth is a research vice president with the Gartner Technology and Service Provider Research group, where he provides strategic advice and insight into NAND flash memory, flash controllers, and portable flash storage, including solid-state drives for both PC and data center applications. Mr. Unsworth created extensive research for both PC and enterprise SSD, which was preceded by building up flash card, USB flash drive research. His work developing the NAND flash supply and demand analysis and comprehensive forecasting and market share analysis across the flash landscape has become the industry standard.

Educational Services of America (ESA) uses Citrix private cloud technology to help educate more than 12,000 students nationwide who are at risk of dropping out or who have special needs. ESA uses its Citrix solution to deliver tutoring and other educational support to students on demand and at their convenience, wherever their learning sessions can become an integrated part of their day. Citrix solutions have transformed the way ESA delivers services: instead of requiring students to come to ESA, ESA can now reach students wherever they are, any time, on any device, from a school-based PC to a learning center thin client to the student’s own Mac or iPad. Citrix allows ESA to deploy desktop-based applications alongside web-based applications in one environment. This allows maximum flexibility in the programming choices available for students. Citrix private cloud technology enables ESA to scale up quickly within tight public school timelines and budgets while keeping its IT staff small. About Alan Watson: Mr. Watson is a skilled technical leader with more than 20 years of experience in information technology infrastructure and implementation. He has worked in manufacturing, healthcare, government, and insurance during his technology career. Moving into education is his way of giving back to the community, using the skills he has learned to find innovative ways to help engage students. Mr. Watson leads the ESA's IT team and is responsible for the development and continuous improvement of software, information systems, technical operations, infrastructure and internal technology solutions. ESA is a Citrix Synergy 2012 Innovation Award winner. Products used: Citrix XenDesktop (2500 licenses in production), Citrix NetScaler, Citrix Branch Repeater, Citrix XenServer, Citrix XenApp, Podio, Sharefile, and GoToMeeting, GoToTraining, GoToAssist.

Jason Waxman is General Manager in Intel’s Data Center and Connected Systems Group leading the Cloud Infrastructure Group (CIG). He is responsible for Intel’s products and technologies for large datacenters including silicon components, optimized system design, software, management and data center facility optimization. Jason’s business responsibility focuses on working with systems and software vendors to address the needs of the high-growth cloud service provider industry including internet datacenters, telcos, infrastructure / software-as-a-service and hosting. He can be followed on twitter @jpwaxman.

George Weiss is a vice president and distinguished analyst in Gartner Research. Mr. Weiss has been analyzing server and operating system trends for Gartner since 1985. He is agenda manager for Gartner's research and analysis in data center modernization and consolidation, fabric-based infrastructure servers, Unix, Linux and server vendor competitive positioning.

David West has served as CommVault’s Senior Vice President of Worldwide Marketing and Business Development since April 2011. Prior to his current role, he served as CommVault’s Vice President of Marketing and Business Development from September 2005 to March 2011, and as vice president of business development from August 2000 to September 2005. Prior to joining CommVault, Mr. West served as a director of strategic alliances and vice president of storage solutions at Legato Systems, Inc. Prior to joining Legato Systems, Mr. West served as vice president of sales at Intelliguard Software, Inc.

Roberta Witty is a Vice President in Gartner Research, where she is part of the Risk and Security Management Programs group. Her primary area of focus is business continuity management and disaster recovery. Ms. Witty is the Key Initiative Lead for Gartner for IT Leaders (GITL) and chairs the BCM program at Gartner's annual Security & Risk Management Summit.

Chris Wolf is a Research Vice President for the Gartner for Technical Professionals research team. He covers server and client virtualization and private cloud computing. Mr. Wolf spends considerable time with end-user organizations, advising them on architecture and best practices for both private cloud and desktop transformation initiatives. Mr. Wolf has worked with x86 virtualization technologies since 1999 and has long been recognized as a thought leader in the virtualization space.

Stanley Zaffos is a Research VP in Gartner Infrastructure and Operations Management. His major areas of responsibility include SAN and NAS storage systems, architectures and technologies, SSD deployment strategies, storage cost optimization strategies, green IT, cloud storage and cloud gateway appliances, archival storage, storage array replication, storage networking and virtualization, storage consolidation, and storage system pricing. Mr. Zaffos also assists clients in creating SLAs and RFPs, vendor selection, storage infrastructure visions, and identifying the organizational implications of deploying new storage technologies into their environment.

Tim Zimmerman is a vice president in Gartner Research. His research includes networking issues focusing on wired and wireless local-area networking (WLAN) campus and data center technologies and vendors, as well as RFID and ruggedized mobile devices.

Werner Zurcher is Director of Storage Research in the Gartner for Technology Professionals (GTP) group. He covers a variety of enterprise storage hardware and software topics. Topics range from storage efficiency, consolidation, virtualization, replication, backup and recovery, to storage designs for cloud-based implementations.