Track C: Collaboration & Social Software
Social computing has revolutionized collaboration. Where public social media phenomena like Facebook, LinkedIn and Twitter haven't taught enterprises and government agencies innovative new ways to collaborate, they've supplanted in-house collaboration initiatives outright. How can organizations harness the whims and will of "The Collective"? That mass of employees, customers, constituents and partners thrive in social media environments, collaborate more quickly and more effectively than ever, and hold the power—as a group and in an instant—to bolster or scuttle your enterprise's plans, products and even reputation. The most nascent of the trends we cover at the event, we’ll help you better understand the new ways people collaborate and how to get started with and/or expand your social computing efforts.
Sessions
Workshop: Best Practices in SharePoint Implementation
As SharePoint takes hold in an organization, users naturally start to explore its suitability for a wider range of content management applications and its potential to replace existing solutions. In this workshop, IT leaders can gain deeper understanding of SharePoint implementation best practices and how to optimize their resource investment around it. Learn how to avoid the pitfalls and deliver clear benefit to the business.
Gartner Keynote: Understanding Engagement � New Insights and Interactions Driving Higher Performance
A confluence of new technologies, content, social phenomena, mobility and context is revolutionizing the way we engage with one another, be it with employees, partners, customers or constituents. It�s also revolutionizing the way all of these groups engage with one another, which will have an even greater impact on you and your enterprise. An ensemble of leading Gartner minds will show you how to leverage the opportunities inherent in this new era of engagement to drive higher performance for your organization.
Guest Keynote: Cognitive Surplus � Creativity and Generosity in a Connected Age
New technologies and phenomena like the Web, social networking, peer-to-peer sharing and filtering, and mobility are driving a revolution in how we behave in business and society. Because of this unique confluence of technologies, we�re no longer merely consumers online; we�re collaborators and, ultimately, this collaboration will unleash a torrent of creative production that will transform the world. Clay will take us on this fascinating journey from consumption to creativity.
Collaboration Scenario: Strategic Planning in a Fluid Market
Broad changes in how humans interact are creating vast uncertainty about how to exploit collaboration services for maximum business return. We�ll use a true scenario planning tool to explore possible outcomes for a variety of key issues. Key Issues:
- How will social media change business relationships?
- How and why do mobility and real-time communications alter collaboration patterns?
- How are workforce dynamics changing?
Managing Social Software Maturity: Supporting Pioneers and Settlers
As social software implementations mature, user requirements for support and guidance are changing. The minimal needs of the "pioneers" are giving way to the more substantial requirements of the "settlers," while those left behind in more conservative organizations need even more support. We'll show you how to support all of these organization types. Key Issues:
- How are organizations adopting social software?
- What are best practices for supporting social software as it enters the mainstream?
- What should the role of the pioneers be once social software has become widely accepted?
People-Centered Computing: From Workplace Tools to Business Impact
People-centered computing amplifies the impact of people on business results. Historically limited to knowledge workers, the opportunity is broader than that, and involves people doing non-routine work ... employees and outsiders in the supply, distribution, consumption and reputation chains. Key Issues:
- How important is the business impact of people-centered computing?
- How should IT address the needs of people-centered computing?
- What vendor strategies related to people-centered computing can be ignored?
The Elephant in the Room: How Can My Business and Collaboration Applications Work Together?
Business leaders consistently identify improving communication and collaboration as a top IT priority, and the number of real-time communication and collaboration tools continues to multiply. Most enterprises operate with multiple vendors and technologies, and even the few enterprises with a homogeneous internal environment have to communicate and collaborate with partners, suppliers, contractors and customers that use different technologies. This creates a need for true interoperability, federation and a potential universal standard that can bridge multiple systems, applications and devices. Key Issues:
- What are the trends for interoperability and federation among collaboration systems?
- How are vendors supporting interoperability and open standards?
- How can businesses benefit from and plan for intra- and inter-enterprise interoperability with collaboration systems?
E-Mail in the Cloud: If Not Now, When?
There is a broad perspective that e-mail is a natural candidate for cloud provisioning, and for many organizations it represents the first real use of cloud services. Reality, however, is something different, and we�ll explore what really happening with email in the cloud. Key Issues:
- What are some examples of real-world experiences with e-mail in the cloud?
- How can you best compare cloud e-mail vendors?
- What are the top decision criteria for moving e-mail to the cloud?
Why You Don't Want to Measure the ROI of Your PCC Project
How to Develop a Rational and Realistic Social Media Strategy
Some say social media and social networking are the greatest inventions since the Web. Others fear the loss of privacy or simply don't care what strangers had for lunch. We'll examine how to develop a social media strategy and explore how social media can best benefit your business. Key Issues:
- What is the impact of social media on business today?
- How are enterprises using social media to drive new behaviors?
- What steps should organizations take to create an effective social media strategy?
Case Studies in Collaboration
Guest Keynote: Macrowikinomics � Rebooting Business and the World
The collapse of the financial systems and the global economic crisis of 2009 were a wakeup call to the world. We need to rethink and rebuild the corporation, and many of the industries and institutions that have served us well for decades, even centuries, but no longer can. Many traditional economic and social pillars of the industrial age have come to the end of their life cycle and are being rebuilt around a new collaborative model. How must we change change for a new media, new generation, new economy and a new age of networked intelligence? How can new insights and new interactions drive breakthroughs in performance, customer engagement and marketing?
How to Succeed With Collaboration and Social Software
Stop listening to vendors and start focusing on success factors. We have assembled the 10 most critical success factors (and their alter egos, the failure modes) into a single presentation that can serve as a critical-path checklist for evaluating and executing a higher-impact program. Key Issues:
- What are the Top 10 mistakes to avoid with collaboration and social software?
- What are the Top 10 critical success factors to pursue for collaboration and social software?
- How do you know when you've succeeded with collaboration and social software?
Agenda Builder Tool
With a wealth of sessions, it is helpful to have a tool to build your own agenda focusing on your own needs. The online Agenda Builder helps you select and add them to your calendar, and to build in networking and reflection time into your schedule. You can follow one of the specific tracks, or sessions based on maturity of your projects, business or technology focused sessions or just simply mix and match!
Click here for the Agenda Builder tool.
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