The World's Most Important Gathering of
CIOs and Senior IT Executives
12 - 15 November 2012   Gold Coast, Australia

Tracks By Role

Sourcing & Vendor Relationships

These are turbulent times in sourcing as cloud computing, utility services and as-a-service models disrupt traditional deals. Players are merging, new entrants are emerging and offshore geographies are diverging; vendors are finding new ways to interpret existing agreements, increasing the need for vendor management. Navigate these troubled waters with practical help on disruptive trends and all aspects of contract negotiation.

Sessions

Government ICT Strategic Directions Panel (this session is restricted to end-users only)

14 November, 2011 (13:00 - 14:00)

Ann Steward, Commonwealth government CIO, and other senior leaders representing state and national government will discuss government ICT strategic directions, the challenges of leading whole-of-government initiatives, leveraging ICT to facilitate innovation and government transformation, improving public sector productivity, and the emergence of “smart government” initiatives that cross domains and jurisdictions.

Roundtable: Cloud Services - Panacea, Fad or Your Next Legal Nightmare?

15 November, 2011 (11:00 - 12:00)

There are a range of cloud services making headlines already and moving Gartner's cloud hype cycle profiles from hype of inflated expectations to the trough of disillusionment! So are cloud services real world yet or are they the makings for delivery and legal nightmares as we saw in many 1st generation outsourcing deals

Revolution Amidst Evolution: The Top 10 Game Changers for IT Sourcing

15 November, 2011 (14:30 - 15:30)

The world of IT is changing, and CIOs and sourcing managers are facing unprecedented challenges, decisions and opportunities to adjust to these changes. This presentation will uncover the top 10 game changers for IT and sourcing that leaders must understand for long-term success.

Content Management: Strategies That Deliver Success

15 November, 2011 (14:30 - 15:30)

After many years of fragmentation, frustration and failure measures, some strategies and better practices are emerging that showcase ECM's potential for ROI. Business buyers are seeking clear business cases for further investment. We've gathered some of the best proof points in this summary featuring a new MQ, case studies and success measures.

CIO Workshop: Managing Strategic External Relationships

15 November, 2011 (14:30 - 15:45)

Changing priorities and role of IT demand CIOs effectively allocate their time. In this workshop, CIOs evaluate how they currently spend their time and develop an action plan to reallocate their efforts in accordance with Gartner research recommendations. The discussion is just as much about what CIOs need to stop doing as well as start doing.

The Cloud Computing Scenario

15 November, 2011 (16:00 - 17:00)

Cloud computing has become the latest in a series of hot industry terms and, as such, is used in many contradictory ways. Several trends such as global class architecture, Web platforms, scalable and elastic processing, and the Internet itself are converging to fuel this phenomenon. The impact will be felt broadly in applications as well as platforms and services.

Unified Communications and Collaboration Scenario — Is Leveraging Hybrid Solutions the Key?

15 November, 2011 (16:00 - 17:00)

Flexible delivery models enabling users to select the optimal cloud and on-premises mix of communications, messaging and collaboration. However, they also pose technical and organizational challenges for CIOs and planners. As Cisco, Microsoft, IBM, Google, Avaya and others battle it out, enterprises must rethink their vendor relations and business models in order to leverage the opportunity.

The Changing Discipline of IT Asset Management

15 November, 2011 (16:00 - 17:00)

Although cost optimization remains a high priority for our clients, most organizations have already achieved cost savings over the last two years and now need a more thorough understanding of assets, costs and cost variables to succeed. We are at a turning point in the evolution of ITAM and the discipline will either be the foundation for future IT success, or relegated to a less effective role. In this presentation, Gartner will present the results of our 2011 ITAM surveys about how customers have adopted and implemented ITAM programs and outline how the discipline will evolve to support IT’s changing role.

Can you Improve a Bad Outsourcing or Cloud Sourcing Deal?

15 November, 2011 (17:15 - 18:15)

In traditional outsourcing, Gartner analysts regularly receive calls about improving an 'apparently' bad outsourcing deal. Whilst the service dashboard is full of green lights the users are stilling seeing red. We see a range of common symptoms, some recoverable, some you have to live with and some you have to abandon. In cloud sourcing the scenarios will no doubt be much the same!

Roundtable: Discussions on Structuring an Effective IT Sourcing Organization

15 November, 2011 (17:15 - 18:15)

In the second half of 2010, Gartner analysts delivered a presentation in several conferences around the world (U.S., U.K., France, Australia, Brazil and Mexico) about how to build the sourcing organization. Here we go one step beyond and explore how to integrate the IT sourcing organization to IT and to the enterprise through governance and collaboration.

Workshop: The Business Approach to Outsourcing and a New Sourcing Decision Framework

16 November, 2011 (08:00 - 09:30)

In order to realize long-term benefit from their sourcing decisions, organizations must focus entirely on business objectives to determine which IT services and processes they retain, and which they outsource. This workshop introduces a sourcing decision framework to bring greater predictability to ensure objective, timely and business aligned sourcing decisions.

CIO Workshop: Strengthening the Connection Point — Cultivate Better IT Managers

16 November, 2011 (09:45 - 11:00)

Managers are the key connection point in the IT organization. They have the responsibility and potential to enhance the capability and performance of each individual contributor. In this workshop participants gain insight into what makes a manager effective, and through a facilitated discussion learn about innovative approaches to enhance their capability.

Magic Quadrant: Mobile Device Management

16 November, 2011 (13:00 - 13:20)

Mobile Device Management is a market with more than 60 companies claiming to have product in the space. This MT presentation presents the leading vendors/products.

Roundtable: How Much Storage do I Need

16 November, 2011 (13:30 - 14:30)

This presentation describes how much, what types and in what proportions of disk (SSD, HDD) storage are required for primary storage. Also, backup and archiving.

Roundtable: Re-imagining Networking Roles in Operational Technologies

16 November, 2011 (17:00 - 18:00)

This pitch examines how networking roles in various industries must change as their Operational Technologies align, integrate or converge with IT.

Roundtable: Contract Negotiation Techniques and Tips for Outsourcing Success

16 November, 2011 (17:00 - 18:00)

Negotiating and executing a contract is all downhill if you don't establish the proper process and procedure in the beginning! Hone your skills and take away new techniques with this session.

Understanding Data Center Transformation and “The Big Five” Providers

17 November, 2011 (08:00 - 09:00)

This presentation looks at how the most influential providers in the data center are working to influence the transformations taking place now and into the future. The crossing of data center infrastructure 'silos' by these providers will explored and recommendations will be provided as how to best deal with these changes that are having an effect on data centers large and small.

Workshop: Negotiating With the Software Megavendors: SAP, Oracle, Microsoft and IBM

17 November, 2011 (08:00 - 09:30)

The software landscape continues to consolidate, and with this consolidation comes challenges in dealing with evermore powerful vendors with more tightly controlled terms and conditions. This presentation looks at the trends affecting software licensing, and identifies the most effective approaches in negotiating with the megavendors.

Net IT Out: Boost the Value You Get From Outsourcing in 12 Weeks

17 November, 2011 (09:45 - 10:15)

Gartner has to answer a lot of questions on how to improve the value from outsourcing in an organization. This presentation summarizes practical initiatives and recommendations that we gave to these organizations.

CIO Workshop: From Virtualization to Private Cloud Computing*

17 November, 2011 (10:15 - 11:30)

The vast majority of Gartner clients are now virtualizing their infrastructures, and a full 2/3rds are on a journey to build private cloud computing services based on their virtualization architecture. This session discusses the big picture, trends, drivers, challenges, private cloud technologies and vendors, and best practices to building successful private cloud services. *Please note that morning tea will be served during this session

Net IT Out: Tracking Cloud Adoption — What's the Trend?

17 November, 2011 (13:45 - 14:15)

Cloud adoption is not one thing but several threads that cross and run alongside one another. The growth of infrastructure as a service versus SaaS alone is an interesting parallel. Examining different aspects of cloud adoption can be revealing and productive. This presentation explores which trends in cloud computing are proceeding and at what pace.

Roundtable: Can I Switch Vendors or Am I Locked In?

17 November, 2011 (13:45 - 14:45)

Once organizations enter contracts with vendors, they largely feel that they tied into the relationship for a long period of time. This session defines the ties that bind clients and vendors and what issues you will face if you sever that relationship and move delivery back in-house or to another vendor.

Net IT Out: Qualifying the Value of a Cloud Computing Project — Outcomes Are the Key

17 November, 2011 (14:15 - 14:45)

Cloud computing value comes from measuring and metering the outcomes of a cloud project. These outcomes speak to the heart of what people want from the cloud. Efficiency, economics and customer satisfaction are key. This presentation examines how to value cloud projects and to measure that value.

Net IT Out: Identifying Your Ideal Candidate Cloud (or Traditional) Service Providers

17 November, 2011 (14:15 - 14:45)

When going to market for cloud services, one often reviews as many prospective providers as you can in a short timeframe. As with any 'speed dating' like processes, this practice typically leads to unsatisfactory outcomes. This session aims to help you effectively create an optimum shortlist of providers by identifying providers whose 'deal sweet spots' best align to their organizational needs.

Ensuring External Cloud Assurance

17 November, 2011 (15:15 - 16:15)

2011 is the year of the great cloud computing experiment, with a series of new security frameworks and risk assessment models. This year, enterprises have begun to apply these new assessment methods through their own evaluation processes, through vendor self-assessment, and increasingly, through third parties. Do we have useful new best practices, or are we just fooling ourselves?

The CIO's Guide to Managing Vendors

17 November, 2011 (15:15 - 16:15)

CIOS have spent an entire career building up the skill sets to effectively manage the application of information technology. Often the training and preparation miss how to manage external vendor relationships that are integral to IT success. This presentation presents a concise guide to what CIOs need to know to effectively manage vendors in alignment with business and IT goals.

The Top 10 Strategic Technologies for 2012

17 November, 2011 (15:15 - 16:15)

Strategic technologies are those with the potential for significant impact on the enterprise during the next three years. This session presents the Gartner annual list of top 10 technology trends that companies should be factoring into their strategic planning for 2011.

Net IT Out: Cloud Network Services: The Essential Enabler of Cloud Computing

17 November, 2011 (15:15 - 15:45)

Promises of cloud computing offers rapid application deployment and dynamic scaling. However, cloud computing resources will be accessed via the public Internet and private networks both of which present challenges; public Internet does not easily support business critical applications and typical private networks are rigid and static in nature. This session discuss challenges and solutions.