Analyst Profile

Cathy Tornbohm

Distinguished VP Analyst

23 years at Gartner , 29 years industry experience
United Kingdom

Roles and Responsibilities

Cathy Tornbohm has more than 25 years' experience in the industry and is a Gartner Distinguished VP analyst responsible for business process outsourcing (BPO), Robotic Process Automation (RPA) and IT services research. Ms. Tornbohm specializes in researching the advantages and challenges of adopting RPA and BPO for administrative purposes, specifically finance and accounting, and procurement BPO.

Cathy Tornbohm's Recent Gartner Activity

Latest Research

Grow Robotic Process Automation in U.S. Healthcare Providers by Creating Upstream Business-Led Demand
30-Apr-2020
Market Share: IT Services, Worldwide 2020
08-Apr-2021
Forecast: IT Services, Worldwide, 2019-2025, 1Q21 Update
25-Mar-2021

On-Demand & Upcoming Webinars

IT Spending Forecast, 3Q20: Technology Trends Accelerated by COVID
13 October 2020
Capitalize on Hyperautomation in 2021
22 February 2021

Background

Previous Experience

Prior to joining Gartner, Ms. Tornbohm provided strategic market and competitive analysis for BT, and Cable and Wireless and at Mobil Oil in sourcing and procurement.

Professional Background

BT Consulting and Systems Integration, Market Research Manager, 6 years
Cable & Wireless, Market Research Manager, 1 year
Mobil Oil, Procurement Analyst, 1 year

Industry Awards/Accolades

Two Gartner Thought Leadership Awards

Education

B.S., Industrial Business Systems, De Montfort University
M.S., Marketing and Product Management, Cranfield University

Languages

English

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11 November 2020
The Healthcare Supply Chain Top 25 for 2020 Gartner’s 12th annual Healthcare Supply Chain Top 25 has additional resonance in a year that revealed the strengths and shortcomings of healthcare supply chains. CSCOs can use the lessons from this research to build stronger supply chains, improve patient outcomes and control costs.
2 May 2019
Three Critical Factors in Building a Comprehensive Security Awareness Program Three key elements form the foundation of a successful awareness education program: knowledge of audiences, pervasive and continuous communication and interactive education on security tactics. Security and risk management leaders should use this research to implement a comprehensive program.

6 May 2021
Positive Practices for Your Employees To Avoid Burnout and Reignite Engagement EDT: 10:00 a.m. | BST: 15:00
Business and technology leaders face serious consequences if they fail to recognize and address the risks that a prolonged sense of urgency brings. Issues that impact employees’ ability to execute and, more importantly, their well-being could materialize rapidly. Leaders must shift their immediate focus toward a more healthy, balanced, and sustainable approach to maintain momentum. This complimentary webinar will help you see the warning signs, and implement positive practices and healthy habits to enable your employees to maintain high performance and motivation over the long term.

Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about registering or watching.
6 May 2021
CMOs, Build Differentiated Digital Experiences That Pay Off EDT: 11:00 a.m. | BST: 16:00
Companies accelerated their business-wide digital experience investments, but most customers don’t see the impact. This complimentary webinar explores how marketing can build truly differentiated digital experiences that pay off. We will look at what digital experiences drive brand preference and loyalty, how customer needs and expectations are evolving in an increasingly digital customer journey, and how marketing can create a balanced portfolio of digital experiences that shape the trajectory of those journeys.

Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about registering or watching.

Analyst Profile

Cathy Tornbohm

Distinguished VP Analyst

Roles and Responsibilities

Cathy Tornbohm's Recent Gartner Activity

Latest Research

On-Demand & Upcoming Webinars

Background

Previous Experience

Professional Background

Industry Awards/Accolades

Education

Languages

Manage Finance Talent Supply & Demand

Creating a Culture That Performs

Gartner Top 10 Strategic Technology Trends for 2018

Managing R&D Portfolios

Speed Up Legal Reviews

Should You Build or Buy a Customer Data Platform?

Gartner Predictions for the Future of Supply Chain Operations in 2018

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