Analyst Profile

Jessica Ekholm

VP Analyst

20 years at Gartner , 20 years industry experience
United Kingdom

Roles and Responsibilities

Jessica Ekholm works as a Vice President covering customer experience (CX). Her CX focus is particularly on how to use AI to improve the customer experience. AI and CX including: Using AI to understand customers better (VoC/NLP/sentiment analysis/emotion AI) Using AI to improve the sales experience Using AI to improve customer services Other focus areas are digital experiences, next-generation customer and the future of experiences. In addition, Ms. Ekholm covers the connected home, intelligent home, mobile apps and mobile messaging.

Areas of Coverage

Mobile & Wireless

Jessica Ekholm's Recent Gartner Activity

Latest Research

How to Evolve Your Connected Home Solution Into an Intelligent One
22-Oct-2018
5 Steps to Help Tech CEOs Understand Customers More Efficiently Through AI
22-Oct-2018
Cool Vendors in Speech and Natural Language
17-Oct-2018

On-Demand & Upcoming Webinars

Panel Discussion: Ways AI Transforms the Customer Experience
17 September 2018
How AI Will Impact the Customer Experience of the Future
16 October 2018

Background

Previous Experience

Before joining the Personal Technologies team, Ms. Ekholm worked as a Senior Business Analyst for the Gartner Cross-Technology department, concentrating on financial sector and vendor clients in Europe. #CustomerExperience #CX #AI #Chatbots #UserExperience #DigitalExperiences

Professional Background

Computacenter, Business Analyst, 1 year

Industry Awards/Accolades

How to create a compelling connected home experience

Education

B.S., European Business Studies, Vaxjo University, Sweden
M.S., International Trade and Finance, Lancaster University, U.K.
M.S., with distinction, Economics, Vaxjo University, Sweden

Languages

English
Swedish

Become a Client

Call us now at:

+1-800-213-4848 Or

Free Research

Discover what 12,000
CIOs and Senior IT leaders
already know.

Free Access

14 November 2018
The Healthcare Supply Chain Top 25 for 2018 Each year, the Healthcare Supply Chain Top 25 identifies the supply chains that successfully advance healthcare by improving patient outcomes and controlling costs. Supply chain leaders in the healthcare industry can use lessons from these leading organizations to improve their operations.
16 October 2018
Top Strategic Predictions for 2019 and Beyond: Practicality Exists Within Instability Technology-based change is happening continuously, and most organizations struggle to see the change in advance. Continuous change can begin to seem like chaos. CIOs in end-user organizations must learn to find practical approaches within the chaos.

16 Jan 2019
Hype vs. Reality of AI, Data Science and Machine Learning EST: 11:00 a.m. | PDT: 8:00 a.m. | GMT: 16:00 Data science, machine learning and artificial intelligence (AI) have the potential to make a profound impact in a data-driven business, but only if IT leaders can navigate through the hype. In this complimentary AI webinar, Gartner expert Austin Kronz breaks down the differences between these concepts, and provides a high-level introduction of key trends, proven use cases and technologies that can help IT leaders effectively leverage these capabilities.
21 Jan 2019
Gartner Predicts 2019: Midsize Enterprise Perspectives for Digital Transformation EST: 9:00 a.m. | PDT: 6:00 a.m. | GMT: 14:00 Digital transformation and the growing influence of digital business models mean that CIOs in midsize enterprises must reimagine themselves, their teams and their services to remain relevant. In this complimentary webinar, Alan Duncan explores the "must do" factors that Gartner anticipates having the most impact for midsize enterprises over the next 3 to 5 years.

Analyst Profile

Jessica Ekholm

VP Analyst

Roles and Responsibilities

Areas of Coverage

Jessica Ekholm's Recent Gartner Activity

Latest Research

On-Demand & Upcoming Webinars

Background

Previous Experience

Professional Background

Industry Awards/Accolades

Education

Languages

Manage Finance Talent Supply & Demand

Creating a Culture That Performs

Gartner Top 10 Strategic Technology Trends for 2018

Managing R&D Portfolios

Speed Up Legal Reviews

Should You Build or Buy a Customer Data Platform?

Gartner Predictions for the Future of Supply Chain Operations in 2018

Effortless Experience Explained

To the Point: Lifting the Fog Around AI and Advanced Analytics in Healthcare

Gain an essential edge with independent, objective, accurate and rigorously researched insights drawn from over 1,900+ analysts and 380,000 client interactions — including 130,000+ executive interactions — each year.

Improve performance, reduce risk and optimize return on your investments through our combination of research insight, benchmarking data, problem-solving methodologies and hands-on experience.

Master your role, transform your business and tap into an unsurpassed peer network through our world-leading conference series.

View Our Event Calendar

ReimagineHR

Gartner Security & Risk Management Summit 2018

Gartner Digital Marketing Conference 2018

Supply Chain Executive Conference

Tech Growth & Innovation Conference

Your Job as CIO Is Changing. Here's How to Master the New One.

6 Ways Compliance Can Build Data Analytics Skills

Lead Culture Change

Make it Easier for Customers to Buy

6 Ways the Workplace Will Change in the Next 10 Years

Feed your business — not the newsfeed

CIOs Must Transform into Digital Leaders

Understand the continuous evolution of the B2B buying journey