Previous Experience

In Mr. Elliot's previous coverage within Gartner he was a Lead Analyst in the areas of contact center infrastructure and Unified Communications. In his more than 20 years of IT experience prior to Gartner, Mr. Elliot has served in a variety of technical and managerial roles, such as a CTI Architect for three Fortune 100 financial services firms, a contact center strategic assessments specialist for North American and European communications vendors, and a communications systems designer for major computing firms. He has also been Co-Founder and Product Manager with several internet startups. Mr. Elliot was the Founding Chair and Coordinator for several internet messaging and directory standards initiatives, including Voice Profile for Internet Messaging (VPIM).

Professional Background

• Electronic Messaging Association, Chair for the Internet Standards Group - VPIM, 8 years
• MBNA Bank, Senior Contact Center CTI Systems Architect, 1 year
• Vanguard Communications, Senior Consultant, 5 years

Education

• Holds patents in the voice groupware area
• M.S., Computer Sciences, University of Massachusetts at Amherst; Master's Thesis topic area: Artificial Intelligence and Machine Learning
• Worked with Wharton Business School faculty developing models for IT technology adoption