20 years at Gartner
43 years industry experience
Roles and Responsibilities
Jim Longwood is a VP Analyst in Gartner Research, where he is a member of the Applications Services team which is part of Gartner's Sourcing, Procurement and Vendor Management group. Mr. Longwood covers adaptive sourcing life cycle best practices for bimodal, traditional, cloud and digital IT services options; MSI-SIAM (including some CSB and IT as a broker) for the "run" services; application services (with a focus on consulting, system integration [SI] and some SaaS); global and Asia/Pacific (APAC) service providers, their offerings and positioning; and offshore country considerations in Asia/Pacific. Mr. Longwood is a regular presenter at various Gartner events in the region on sourcing strategies, evaluation and selection, MSI/SIAM, contract negotiations, and offshore services. He has experience in a range of verticals, including health providers, government, utilities and natural resources.
Areas of Coverage
- Outsourcing & IT Services
Jim Longwood's Recent Gartner Activity
Drive Managed Service Delivery Success by Effectively Contracting Your SIAM Requirements
Keeping the Lights On: Optimizing Indian Offshore Service Delivery Through a Pandemic Cycle
Critical Capabilities for CRM and Customer Experience Implementation Services, Worldwide
Mr. Longwood has more than 40 years of experience in IT systems, which he gained in private industry, government, mining, utilities and wholesale distribution. He spent 22 of these years working for consulting, global services and vendor organizations. In his previous position, he was in Gartner's Consulting group, where he helped clients develop sourcing strategies and prepare outsourcing RFPs, as well as undertaking independent assessments of outsourcing/vendor selection and SI RFPs, contracts and proposals. This included SLA development for several insourced organizations. Prior to joining Gartner, Mr. Longwood was at Fujitsu and DXC, where he worked as a senior consultant, systems engineer, product marketing manager, solution architect and bid manager, and he assisted with contract negotiations for various outsourcing and SI deals.
Alcoa, Business Analyst, 4 years
Australian Department of Health, Policy Planning and Computer Systems Officer, 4 years
DXC & Fujitsu, Senior Consultant/Senior Systems Engineer/Product Marketing Manager, 20 years
Mr. Longwood has received a number of Gartner research excellence awards for work he has done in the areas of market scans, operating-level agreements, help desk and comparative analysis of ESP positioning in the APAC region.
B.Sc., With honors, Applied Mathematics, 1974
Graduate diploma, Computer Studies, 1977