11 years at Gartner
22 years industry experience
Boston, MA USA
Roles and Responsibilities
Susan Tan is a Vice President, Analyst, at Gartner, focusing on disruption, innovation, growth and competitive differentiation in the application services industry. Ms. Tan has a particular focus on SAP S/4HANA services, SuccessFactors services, Workday services and AI/intelligent automation services. She helps IT services companies by providing insights into customers, competitors and markets, helping them to make the right strategy, offering, marketing, and sales decisions that resonate with clients. She also helps end-users evaluate and select IT services companies for their most strategic IT programs. Ms. Tan has been quoted in CIO, CFO magazine, InformationWeek, TechTarget and SAPinsider, as well as other industry journals.
Susan Tan's Recent Gartner Activity
Market Share Analysis: Application Managed Services, Worldwide, 2018
4 Technology Sources for an AI-Enabled Enterprise
Market Share: IT Services, 2018
Ms. Tan's previous experience includes senior-level positions in management consulting, corporate strategy, marketing and market research at Pilgrim Partners, Novell, Sapient and IDC.
Novell, Director, Corporate Strategy and Planning, 1 year
Pilgrim Partners, Principal, 3 years
Sapient, Director, Management Consulting, Strategy & Marketing, 4 years
B.A., M.A., University of Cambridge, U.K.
M.B.A., Babson Graduate School of Business