Analyst Profile

Susan Tan

Research VP

9 years at Gartner , 20 years industry experience
Boston, MA USA

Roles and Responsibilities

Susan Tan is a Research Vice President at Gartner, focusing on global service providers, in particular global service providers of SAP, SAP SuccessFactors and Workday Services. Her research topics include service provider evaluation, market trends and competitive landscapes. She also tracks impact on the services industry from market-disruptive trends, such as artificial intelligence and intelligent automation. In addition, she leads the quarterly forecast for the North American consulting and implementation service market segments. Ms. Tan has been quoted in CIO, CFO magazine, InformationWeek, TechTarget and SAPinsider, as well as other industry journals.

Areas of Coverage

Outsourcing & IT Services

Susan Tan's Recent Gartner Activity

Latest Research

Forecast Analysis: IT Services, Worldwide, 2Q17 Update
17-Jul-2017
Vendor Rating: Deloitte
13-Jul-2017
Forecast: IT Services, Worldwide, 2015-2021, 2Q17 Update
28-Jun-2017

Background

Previous Experience

Ms. Tan's previous experience includes senior-level positions in management consulting, corporate strategy, marketing and market research at Pilgrim Partners, Novell, Sapient and IDC.

Professional Background

Novell, Director, Corporate Strategy and Planning, 1 year
Pilgrim Partners, Principal, 3 years
Sapient, Director, Management Consulting, 4 years

Education

B.A., M.A., University of Cambridge, U.K.
M.B.A., Babson Graduate School of Business

Languages

English