Analyst Profile

George Spafford

George Spafford

Research Director

7 years at Gartner ,  27 years industry experience

Roles and Responsibilities

George Spafford is a Research Director for Gartner, covering DevOps, technical change and release management, in addition to the use of bimodal IT and the pace-layered application strategy. His publications include hundreds of articles and numerous books on IT service improvement, as well as co-authorship of "The Phoenix Project," "The Visible Ops Handbook" and "Visible Ops Security."

Areas of Coverage

  • IT Operations

George Spafford's Recent Gartner Activity

Latest Research


Previous Experience

Prior to joining Gartner, Mr. Spafford consulted on ITIL, IT strategy, information security and overall IT service improvement. Mr. Spafford holds an M.B.A. from Notre Dame, a B.A. in materials and logistics management from Michigan State University, and an honorary degree from Konan Daigaku in Japan. He is a certified ITIL Expert, a TOCICO Jonah and a Certified Information Systems Auditor (CISA). He is a current member of the IIA, ISACA, ITPI, ITSMF and TOCICO.

Professional Background

Cognizant Technology Solutions, Senior Manager, 1 year
Pepperweed Consulting, Principal Consultant, 3 years
Spafford Global Consulting, Founder, 4 years


B.A., Materials and Logistics, Michigan State University
Certificate in Asian Studies - Japan, Michigan State University
Honorary Degree, Konan Daigaku
M.B.A., University of Notre Dame