Analyst Profile

Theodore Travis

Theodore Travis

VP Analyst

5 years at Gartner ,  19 years industry experience

Roles and Responsibilities

Theodore (Tad) Travis is a Director in Gartner Research. Mr. Travis is responsible for the Sales Technology Key Initiative, which includes the sales force automation (SFA), lead management and sales performance management (SPM) Magic Quadrants. He has extensive knowledge of CRM Sales technology, SFA systems, sales enablement tools, and sales artificial intelligence. He has additional expertise in CRM strategy, CRM governance, B2B customer experience strategy, digital optimization and digital transformation of sales processes, end-user adoption programs, end-user training, and change management.


Previous Experience

Mr. Travis has more than 19 years of experience in the IT industry. Prior to joining Gartner, he served as a Customer Success Manager and Application Architect at Salesforce, where he guided more than 100 clients with their Salesforce implementations and governance programs. He owned postsales business relationships with executives of enterprise-level Salesforce clients and provided valuable strategic advice on vision definition, adoption metrics, governance processes, roadmap planning, ROI analysis and business process best practices. Prior to Salesforce, he managed the CRM and BI sales operations processes at Solvay Pharmaceuticals and served as a CRM consultant at several CRM vendors.

Professional Background

Chordiant/PrimeResponse, Sr. Business Analyst, 2 years
Salesforce, Principal Customer Success Manager, 7 years
Solvay Pharmaceuticals, Manager CRM Processes, 5 years


B.A., Hamilton College
M.B.A., Drexel University



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