Analyst Profile

Dennis Smith

VP Analyst

6 years at Gartner , 36 years industry experience
TX USA

Roles and Responsibilities

Dennis Smith is Research Vice President in the Infrastructure and Operations organization. He is responsible for research in the areas of cloud computing, virtualization, SDN, IT process automation and container technologies.

Areas of Coverage

IT Operations

Dennis Smith's Recent Gartner Activity

Latest Research

Innovation Insight for Chaos Engineering
18-Feb-2020
Critical Capabilities for Cloud Management Platforms
13-Feb-2020
Magic Quadrant for Cloud Management Platforms
13-Feb-2020

Upcoming Gartner Events

Gartner IT Infrastructure, Operations & Cloud Strategies Conference
14 April 2020 - 15 April 2020
Gartner IT Infrastructure, Operations & Cloud Strategies Conference
21 April 2020 - 24 April 2020

Background

Previous Experience

Prior to his career in research, Mr. Smith spent over 30 years in the vendor, management consulting and large-enterprise areas. He identified, vetted and introduced new infrastructure technology. A recent focus was around cloud computing and big data technologies.

Professional Background

BNY Mellon, Managing Director, 20 years
Ernst & Young (EY), Consulting Manager, 5 years
The Travelers, Network Engineer, 2 years

Industry Awards/Accolades

BNY Mellon Distinguished Engineer, 2010

Education

B.S., Computer Science/Mathematics, Magna Cum Laude, University of Dayton
M.B.A., University of Pittsburgh

Languages

English

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4 December 2018
Top 25 North American Supply Chain Graduate University Programs, 2018 As supply chain roles require more business and technology expertise and masters' level supply chain programs proliferate, a re-evaluation of university partnerships is a must. Supply chain leaders can use these rankings to identify the programs best equipped to help them recruit the right talent.
13 November 2019
The Healthcare Supply Chain Top 25 for 2019 In its 11th year, the Healthcare Supply Chain Top 25 highlights supply chains that successfully advance healthcare by improving patient outcomes and controlling costs. Supply chain leaders in the healthcare industry can use lessons from these leading organizations to improve their own operations.

24 February 2020
The Gartner for General Managers 2020 Agenda EST: 10:00 a.m. | GMT: 15:00
Technology general managers face a future of changing customer needs, competitive challenges and demand for new innovative solutions. How general managers prioritize, participate and provoke their organization forward are critical to success. The availability of new technologies and the continued transition to service-based business models require general managers to be leaders as well as chief product managers. In this complimentary IT services webinar, we break down the results of the Gartner for General Managers 2020 survey of more than 200 technology GMs and recommendations for how you can raise your performance.

Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about registering or watching.
24 February 2020
Customer Service Essentials: Measuring Customer Effort EST: 11:00 a.m. | GMT: 16:00
Customer service and support leaders need to build the business case for measuring customer effort, which is the key metric behind becoming a world-class service organization. To build the case internally for measuring customer effort, customer service and support leaders must leverage the metric’s 3 key advantages: Predictive validity, actionability and relatability. Join this complimentary Gartner webinar to find out what drives customer effort, how to measure it, and how reducing it improves the customer service experience while shrinking your cost to serve.

Return to this web page to watch the webinar live and on-demand. Questions about registering or watching? Email us: gartnerwebinars@gartner.com

Analyst Profile

Dennis Smith

VP Analyst

Roles and Responsibilities

Areas of Coverage

Dennis Smith's Recent Gartner Activity

Latest Research

Upcoming Gartner Events

Background

Previous Experience

Professional Background

Industry Awards/Accolades

Education

Languages

Manage Finance Talent Supply & Demand

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Gartner Top 10 Strategic Technology Trends for 2018

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Gartner Predictions for the Future of Supply Chain Operations in 2018

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