Principal Research Analyst
4 years at Gartner
19 years industry experience
Roles and Responsibilities
Pankaj Prasad covers data center performance analysis and is the primary analyst for IT infrastructure monitoring (ITIM). In addition, he covers IT event correlation and analysis (ECA), IT operations analytics (ITOA), artificial intelligence for IT operations (AIOps) platforms, algorithmic IT operations, business service management (BSM), capacity management tools and IT service alerting or IT notification.
Pankaj Prasad's Recent Gartner Activity
Hype Cycle for ICT in India, 2018
Use This 4-Step Approach to Architect Your IT Monitoring Strategy
Market Guide for IT Infrastructure Monitoring Tools
Mr. Prasad has about 18 years of experience in the IT industry. Early in his career, he worked as a System Administrator, managing Windows and Linux servers. His other area of expertise includes enterprise backup solutions and he has had exposure to SQL, Oracle Database, Microsoft Exchange Server and storage technologies. Mr. Prasad was the Project and Program Manager for IT infrastructure operations projects for clients across multiple geographies - the U.S., Africa, MEA and Australia. As part of his role, he managed transitions from existing incumbents to new service providers and the transformation of existing operations from multivendors to a single vendor. He also managed IT infrastructure operations as Head of IT for a major client.
Accel ICIM Frontline, Pune, Customer Service Engineer, 2 years
Synechron Technologies, Pune, Manager - Information Technology Operations, 1 year
Tech Mahindra, Pune, Senior Project Manager, 8 years
Indian - Hindi
Indian - Marathi