Author Profile

Pankaj Prasad

Pankaj Prasad

Sr Principal Analyst

9 years at Gartner,  25 years' experience

Location:  India  |  Language(s):  English, Indian - Hindi, Indian - Marathi

Roles and Responsibilities

Pankaj Prasad covers data center performance analysis and is the primary analyst for IT infrastructure monitoring (ITIM). In addition, he covers IT event correlation and analysis (ECA), IT operations analytics (ITOA), artificial intelligence for IT operations (AIOps) platforms, algorithmic IT operations, business service management (BSM), virtual desktop infrastructure monitoring (VDIM) and IT service alerting.


Previous Experience

Mr. Prasad has about 18 years of experience in the IT industry. Early in his career, he worked as a System Administrator, managing Windows and Linux servers. His other area of expertise includes enterprise backup solutions and he has had exposure to SQL, Oracle Database, Microsoft Exchange Server and storage technologies. Mr. Prasad was the Project and Program Manager for IT infrastructure operations projects for clients across multiple geographies - the U.S., Africa, MEA and Australia. As part of his role, he managed transitions from existing incumbents to new service providers and the transformation of existing operations from multivendors to a single vendor. He also managed IT infrastructure operations as Head of IT for a major client.

Professional Background

  • Accel ICIM Frontline, Pune, Customer Service Engineer, 2 years
  • Synechron Technologies, Pune, Manager - Information Technology Operations, 1 year
  • Tech Mahindra, Pune, Senior Project Manager, 8 years


  • B.S., Electronics