Analyst Profile

Pankaj Prasad

Pankaj Prasad

Sr Principal, Analyst

4 years at Gartner ,  19 years industry experience
India


Roles and Responsibilities

Pankaj Prasad covers data center performance analysis and is the primary analyst for IT infrastructure monitoring (ITIM). In addition, he covers IT event correlation and analysis (ECA), IT operations analytics (ITOA), artificial intelligence for IT operations (AIOps) platforms, algorithmic IT operations, business service management (BSM), capacity management tools and IT service alerting or IT notification.

Background

Previous Experience

Mr. Prasad has about 18 years of experience in the IT industry. Early in his career, he worked as a System Administrator, managing Windows and Linux servers. His other area of expertise includes enterprise backup solutions and he has had exposure to SQL, Oracle Database, Microsoft Exchange Server and storage technologies. Mr. Prasad was the Project and Program Manager for IT infrastructure operations projects for clients across multiple geographies - the U.S., Africa, MEA and Australia. As part of his role, he managed transitions from existing incumbents to new service providers and the transformation of existing operations from multivendors to a single vendor. He also managed IT infrastructure operations as Head of IT for a major client.

Professional Background

Accel ICIM Frontline, Pune, Customer Service Engineer, 2 years
Synechron Technologies, Pune, Manager - Information Technology Operations, 1 year
Tech Mahindra, Pune, Senior Project Manager, 8 years

Education

B.S., Electronics

Languages

English
Indian - Hindi
Indian - Marathi

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