Analyst Profile

John Kostoulas

John Kostoulas

Sr Director Analyst

3 years at Gartner ,  19 years industry experience
United Kingdom

Roles and Responsibilities

John Kostoulas is a Senior Director Analyst focused on human capital management (HCM) technologies and processes. As part of Gartner's Technology and Service Provider (T&SP) research group, Mr. Kostoulas advises technology providers, service providers and IT/HR leaders across the world. Besides individual evolution of HCM components, including core HR, talent management, workforce management, HR service delivery, and HR business process outsourcing, he researches the impact of the digital business and key technology trends, such as cloud, AI and social, on the HR business and technology strategy. He also advises TSPs on how to address their challenges around talent, culture and capabilities, and to build strong product teams.


Previous Experience

Before joining Gartner, Mr. Kostoulas had 16 years of holistic experience and a solid track record in human capital technology and transformation from the perspectives of service providers, vendors and end customers. He has led numerous global-scale initiatives for world-class organizations on global implementation of leading technology solutions - including business case creation, change management, BAU setup/operations and exploitation activities, global service delivery, process and metrics design, global SHS/BPO business-case creation, setup and transition, and organizational design of various functions.

Professional Background

Coca-Cola Hellenic Bottling Co., Group HR Business Process Leader, 4 years
Oracle, Senior HCM Sales Consultant, 2 years
Vodafone, Principal Manager, Global HR Systems Architecture and Operations, 2 years


Diploma in Production Engineering and Management, Technical University of Crete
Leadership Decision Making, John F. Kennedy School of Government, Harvard University
Master of Business Administration, Schulich School of Business, York University



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