Sr Director Analyst
20 years industry experience
Roles and Responsibilities
Tricia Phillips is a Senior Director Analyst with the Secure Business Enablement team in Gartner Research for IT Leaders. Ms. Phillips' coverage focuses on user authentication with an emphasis on continuous and adaptive risk assessment to protect user experience and prevent advanced account takeover threats, as well as Electronic Signature technologies. Her background in digital payments, fraud prevention and identity proofing and corroboration informs her authentication research with a CX and operational focus as well as meeting compliance and regulatory requirements.
Tricia Phillips's Recent Gartner Activity
Market Guide for User Authentication
Manage the Critical Risks of Using Electronic Signature
Don’t Treat Your Customer Like a Criminal
Ms. Phillips' experience includes executive roles in product strategy and management, fraud operations and client services. Her organizationally diverse background enables insights into fraud prevention and management from the perspective of the customer, risk analyst, technology leader and business line owner. This ensures a focus on the balance between customer experience, fraud losses, integration and technology costs, and operational expenses and efficiencies. She has consulting and hands-on experience with integration and implementation of SaaS-based payment and fraud prevention technologies and services and user authentication use cases.
Gartner, Research Director, Fraud Prevention, 2 years
Kount, SVP, Product & Strategy, 2 years
Visa, U.S., Product Innovation, 5 years
B.A., University of Washington
Central European Studies Program, University of Economics, Prague (VSE)