Analyst Profile

Roger Williams

Roger Williams

VP Analyst

5 years at Gartner ,  24 years industry experience

Roles and Responsibilities

Roger Williams is a Maverick and creative thinker about technology topics with a unique blend of operational experience, framework knowledge and a relentless focus on improvement. He covers CMDB process and tools, IT asset management (ITAM) tools, IT operations discovery tools, and hybrid digital infrastructure management (HDIM). He is also actively researching infrastructure architecture strategies, infrastructure technical debt assessment approaches, the development of innovation within I&O, and developing capabilities as part of an overall I&O strategy. Mr. Williams' focus in his more than four years at Gartner is on helping clients maximize the value they obtain from their technology investments now and in the future.


Previous Experience

Prior to joining Gartner, Mr. Williams spent over 20 years in IT at Lowe's Home Improvement and Walmart. His interest in how the various elements of IT come together to create business value is reflected by his numerous certifications including ITIL Expert, CGEIT, TOGAF 9.1 (Level 2) and PMP. He is also the author of "Managing in a Service Focused World," part of the itSMF USA Thought Leadership series.

Professional Background

Lowe's Companies, IT Project Manager - Continual Service Improvement, 18 years
Walmart, Field Support Analyst, 4 years

Industry Awards/Accolades

CGEIT Worldwide Achievement Award, December 2015
Certified ITIL Expert
Certified Project Management Professional (PMP)
Certified in the Governance of Enterprise IT (CGEIT)


B.S., Computer Engineering, University of Arkansas



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