Analyst Profile

Roger Williams

Roger Williams

Sr Director Analyst

3 years at Gartner ,  22 years industry experience

Roles and Responsibilities

Roger Williams covers software asset management (SAM) tools and processes, IT asset management (ITAM) tools, CMDB process and tools, IT operations discovery tools and client management tools (CMT). Mr. Williams' focus is on helping clients choose the right tools and develop an effective process for optimizing value from IT assets, as well as creating an effective configuration management database (CMDB) that drives business value. He joined Gartner after an extensive IT career spanning more than 20 years in Fortune 50 retail companies. He is also a published author and holds numerous certifications across the spectrum of IT disciplines.


Previous Experience

Prior to joining Gartner, Mr. Williams held multiple positions at Lowe's Home Improvement and Walmart Stores. His interest in how the various elements of IT come together to create business value is reflected by his numerous certifications including ITIL Expert, CGEIT, TOGAF 9.1 (Level 2) and PMP. He is the author of "Managing in a Service Focused World," part of the itSMF USA Thought Leadership series, which applies IT service management thinking to the role of a manager.

Professional Background

Lowe's Companies, IT Project Manager - Continual Service Improvement, 18 years
Walmart, Field Support Analyst, 4 years

Industry Awards/Accolades

CGEIT Worldwide Achievement Award, December 2015
Certified ITIL Expert
Certified Project Management Professional (PMP)
Certified in the Governance of Enterprise IT (CGEIT)


B.S., Computer Engineering, University of Arkansas



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