Author Profile

Roger Williams
VP Analyst
7 years at Gartner, 27 years' experience
Location: NC USA | Language(s): English
Roles and Responsibilities
Roger Williams is a Maverick and creative thinker about technology topics with a unique blend of operational experience, framework knowledge and a relentless focus on improvement. He covers CMDB tooling and practices, IT asset management (ITAM) tools and strategies, IT asset discovery and IT service dependency mapping tools, digital platform conductor tools, and approaches to managing infrastructure lifecycles and technical debt. He is also actively researching the future of I&O. Mr. Williams' focus is on helping clients get more value from their technology investments now and in the future.
Background
Previous Experience
Prior to joining Gartner, Mr. Williams spent over 20 years in IT at Lowe's Home Improvement and Walmart. His interest in how the various elements of IT come together to create business value is reflected by his numerous certifications including ITIL Expert, CGEIT, TOGAF 9.1 (Level 2) and PMP. He is also the author of "Managing in a Service Focused World," part of the itSMF USA Thought Leadership series.
Professional Background
- Lowe's Companies, IT Project Manager - Continual Service Improvement, 18 years
- Walmart, Field Support Analyst, 4 years
Education
- B.S., Computer Engineering, University of Arkansas
Industry Awards/Accolades
- CGEIT Worldwide Achievement Award, December 2015
- Certified ITIL Expert
- Certified Project Management Professional (PMP)
- Certified in the Governance of Enterprise IT (CGEIT)
Explore
RESEARCH BY THIS ANALYST More
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26 September 2023
I&O Leaders Must Overcome 3 Fears for Successful Digital Transformation -
25 August 2023
Quick Answer: Can Public Cloud Migration Fix Infrastructure Technical Debt? -
09 August 2023
I&O Must Treat Hybrid Digital Infrastructure as a Supply Chain
- 04 December 2023 - 06 December 2023 IT Infrastructure, Operations and Cloud Strategies Conference
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