Analyst Profile

Roger Williams

Roger Williams

VP Analyst

4 years at Gartner ,  23 years industry experience

Roles and Responsibilities

Roger Williams covers CMDB process and tools, IT asset management (ITAM) tools, IT operations discovery tools, and hybrid digital infrastructure management (HDIM), and is actively researching infrastructure architecture strategies and I&O capabilities to inform I&O strategy. Mr. Williams' focus is on helping clients maximize the value they obtain from their technology investments. He joined Gartner after an extensive IT career spanning more than 20 years in Fortune 50 retail companies. He is also a published author and holds numerous certifications across the spectrum of IT disciplines.

Roger Williams's Recent Gartner Activity

Latest Research


Previous Experience

Prior to joining Gartner, Mr. Williams held multiple positions at Lowe's Home Improvement and Walmart Stores. His interest in how the various elements of IT come together to create business value is reflected by his numerous certifications including ITIL Expert, CGEIT, TOGAF 9.1 (Level 2) and PMP. He is the author of "Managing in a Service Focused World," part of the itSMF USA, Thought Leadership series, which applies IT service management thinking to the role of a manager.

Professional Background

Lowe's Companies, IT Project Manager - Continual Service Improvement, 18 years
Walmart, Field Support Analyst, 4 years

Industry Awards/Accolades

CGEIT Worldwide Achievement Award, December 2015
Certified ITIL Expert
Certified Project Management Professional (PMP)
Certified in the Governance of Enterprise IT (CGEIT)


B.S., Computer Engineering, University of Arkansas



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