Analyst Profile

Ed Thompson

Distinguished VP Analyst

24 years at Gartner , 30 years industry experience
United Kingdom

Roles and Responsibilities

Edmund (Ed) Thompson is a Distinguished VP, Analyst in Gartner Research. Mr. Thompson's research focuses on Customer Experience Management and Customer Relationship Management (CRM).

Ed Thompson's Recent Gartner Activity

Latest Research

CRM Application Functionality Starfish
27-Aug-2019
Customer Experience Metrics: What Tech CEOs Should Know and Manage
21-Aug-2019
Critical Capabilities for CRM and Customer Experience Implementation Services, Worldwide
19-Jul-2019

On-Demand & Upcoming Webinars

3 Bold Strategies for CX Victory
20 May 2019

Upcoming Gartner Events

Gartner IT Symposium/Xpo
27 October 2019 - 29 October 2019
Gartner IT Symposium/Xpo
02 November 2019 - 06 November 2019
Gartner IT Symposium/Xpo
10 November 2019 - 13 November 2019

Background

Previous Experience

Prior to joining Gartner, Mr. Thompson was a consultant at INTECO, where he worked in strategy consultancy and market research. Previously, he worked at Software Sciences/Data Sciences, an independent software vendor and system integrator based in the United Kingdom.

Professional Background

INTECO, Research Consultant, 3 years
National Westminster Bank, Clerk, 1 year
Software Sciences/Data Sciences, Programmer and Analyst, 3 years

Education

B.A., Economics, Portsmouth Polytechnic
Diploma in Marketing

Languages

English

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4 October 2018
Top 25 North American Supply Chain Undergraduate University Programs, 2018 As supply chain skills profiles require more analytics and technology content, a re-evaluation of supply chain university partnerships is a must. Supply chain leaders can use these rankings to identify the university programs that are best equipped to help recruit and hire the right talent.
13 September 2018
Consumer Products Supply Chainnovators 2018: Brightstar Wins by Bringing the Circular Economy Into the World of Mobile Phones This Chainnovators award recognizes innovative and high-impact initiatives to transform the supply chain. Through a case study of Brightstar's winning circular economy initiative, supply chain leaders can use this research to inspire, transform and elevate their own organization.

17 October 2019
Before It’s Too Late: Drive Action on Emerging Risks EDT: 10:00 a.m. | PDT: 7:00 a.m. | BST: 15:00
The increasing pace of seismic changes in the business environment, including new and emerging technologies, digital business transformation, and regulatory and trade volatility, erodes executives’ confidence and prevents them from taking proactive steps to avoid major disruption. Enterprise risk management (ERM) is tasked with producing insight on these emerging threats, but tends to provide high-level information with unclear business implications which executives are unable to act upon. In this complimentary webinar, find out how to keep pace with these major changes and the proactive steps you must take now.

Return to this web page to watch the webinar live and on-demand. Questions about registering or watching? Email us: gartnerwebinars@gartner.com
21 October 2019
Virtual Briefing: Drive Marketing Cost Optimization EDT: 10:00 a.m. | PDT: 7:00 a.m. | BST: 15:00
Marketers face an unprecedented collision of environmental factors, including business transformation, economic uncertainty and employee power. As a result, budget planning gets more complex and difficult. If we can defer difficult decisions about cost and budget management, we will. It’s time to stop deferring and start embracing marketing cost optimization. Join us for this exclusive, invitation-only, video virtual briefing, as Gartner expert Ewan McIntyre looks at how you can effectively build a marketing strategy that addresses the certainties of today and the uncertainties of tomorrow.

Questions about viewing this virtual briefing? Email us: gartnerwebinars@gartner.com

Analyst Profile

Ed Thompson

Distinguished VP Analyst

Roles and Responsibilities

Ed Thompson's Recent Gartner Activity

Latest Research

On-Demand & Upcoming Webinars

Upcoming Gartner Events

Background

Previous Experience

Professional Background

Education

Languages

Manage Finance Talent Supply & Demand

Creating a Culture That Performs

Gartner Top 10 Strategic Technology Trends for 2018

Managing R&D Portfolios

Speed Up Legal Reviews

Should You Build or Buy a Customer Data Platform?

Gartner Predictions for the Future of Supply Chain Operations in 2018

Effortless Experience Explained

To the Point: Lifting the Fog Around AI and Advanced Analytics in Healthcare

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