Analyst Profile

Ed Thompson

Ed Thompson

Distinguished VP Analyst

26 years at Gartner ,  32 years industry experience
United Kingdom

Roles and Responsibilities

Edmund (Ed) Thompson is a Distinguished VP, Analyst in Gartner Research. Mr. Thompson's research focuses on Customer Experience Management and Customer Relationship Management (CRM). His current focus is on strategy, metrics, implementation and use of technology to improve the customer experience. As of the end of 2020 he has written 617 research papers including 3 special, 2 maverick and 2 Top 10 predict reports, delivered over 225 presentations chaired 3 Symposia and 10 Summit conferences. He spent 7 years as a Key Initiative leader and visited 67 countries.


Previous Experience

Prior to joining Gartner, Mr. Thompson was a consultant at INTECO, where he worked in strategy consultancy and market research. Previously, he worked at Software Sciences/Data Sciences, an independent software vendor and system integrator based in the United Kingdom.

Professional Background

INTECO, Research Consultant, 3 years
National Westminster Bank, Clerk, 1 year
Software Sciences/Data Sciences, Programmer and Analyst, 3 years


B.A., Economics, Portsmouth Polytechnic
Diploma in Marketing



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