Distinguished VP Analyst
26 years at Gartner
32 years industry experience
Roles and Responsibilities
Edmund (Ed) Thompson is a Distinguished VP, Analyst in Gartner Research. Mr. Thompson's research focuses on Customer Experience Management and Customer Relationship Management (CRM). His current focus is on strategy, metrics, implementation and use of technology to improve the customer experience. As of the end of 2020 he has written 617 research papers including 3 special, 2 maverick and 2 Top 10 predict reports, delivered over 225 presentations chaired 3 Symposia and 10 Summit conferences. He spent 7 years as a Key Initiative leader and visited 67 countries.
Ed Thompson's Recent Gartner Activity
3 Bold Strategies for CX Victory
20 May 2019
On-Demand & Upcoming Webinars
Prior to joining Gartner, Mr. Thompson was a consultant at INTECO, where he worked in strategy consultancy and market research. Previously, he worked at Software Sciences/Data Sciences, an independent software vendor and system integrator based in the United Kingdom.
INTECO, Research Consultant, 3 years
National Westminster Bank, Clerk, 1 year
Software Sciences/Data Sciences, Programmer and Analyst, 3 years
B.A., Economics, Portsmouth Polytechnic
Diploma in Marketing