Analyst Profile
Ed Thompson
Distinguished VP Analyst
24 years at Gartner
,
30 years industry experience
United Kingdom
Roles and Responsibilities
Edmund (Ed) Thompson is a Distinguished VP, Analyst in Gartner Research. Mr. Thompson's research focuses on Customer Experience Management and Customer Relationship Management (CRM).
Areas of Coverage
- Customer Relationship Management
Ed Thompson's Recent Gartner Activity
Latest Research
-
How to Build Your Business Case to Improve Customer Experience
30 May 2018
On-Demand & Upcoming Webinars
Background
Previous Experience
Prior to joining Gartner, Mr. Thompson was a consultant at INTECO, where he worked in strategy consultancy and market research. Previously, he worked at Software Sciences/Data Sciences, an independent software vendor and system integrator based in the United Kingdom.
Professional Background
INTECO, Research Consultant, 3 years
National Westminster Bank, Clerk, 1 year
Software Sciences/Data Sciences, Programmer and Analyst, 3 years
Education
B.A., Economics, Portsmouth Polytechnic
Diploma in Marketing
Languages
English
