4 years at Gartner
4 years industry experience
Arlington, VA USA
Roles and Responsibilities
Lauren Villeneuve is a Director, Advisory within Gartner for Customer Service and Support Leaders. In this role, Ms. Villeneuve is responsible for supporting and partnering with senior executives at member organizations to identify and apply insights to their most critical challenges. She provides advice for executives across a number of decision areas, including: strategy, planning, talent management, issue resolution, loyalty, channel management and measurement. She joined Gartner in 2017 after spending 10 years in developing and consulting on marketing and communications strategies for nonprofit organizations, corporate conglomerates, government agencies and associations. She earned both her B.A. in Mass Communications and M.S. in Integrated Marketing Communications from Florida State University.
Introducing the New High Performing Customer Service Rep
29 May 2019
Key Trends in Service & Support Leaders' Priorities for 2020
12 December 2019
On-Demand & Upcoming Webinars
For over 10 years, Ms. Villeneuve has been a Strategic Thought Leader for government agencies, private companies and nonprofit organizations. Throughout her career, she has always been fascinated by the strategy behind marketing successful products, companies and brands. Using research to develop solid recommendations, she continuously strives to push herself and her clients further to ensure their strategies are effectively impacting the overall goals and priorities. She's passionate about creating solutions that drive measurable engagement and impact. Also, within her 10 years of work experience, she has also become a passionate advocate, collaborator and leader within her companies.
Booz Allen Hamilton, Consultant, 1 year
CHIEF, Associate Director, 3 years
Wounded Warrior Project, Engagement Specialist, 4 years
B.A., Mass Communication, Florida State University
M.A., Integrated Marketing Communication, Florida State University